The quality of service is 5 ⭐⭐⭐⭐⭐ and above.
The sales consultants (Mustafa), sales manager (Yazid) as well as the sales manager (Sabrina) are exceptional and do an excellent job.
Thanks to the entire John Scotti team, you are doing a great job.
Always a pleasure going there the staffs are very professional, they go out of their way to help. As long as I own a Mitsubishi I will always go there. Even though I live in terrebonne.
One of the best dealers I have ever dealt with. Sales to reception to finance to service - exceeding any expectations! Highly recommended.
We had a great experience buying a car from this dealer. Mustafa is truly a pro and enjoys his work. great customer experience
Impeccable, honest, quick and responsive service from Pierre-Françoys! We bought a 2023 Outlander and cannot be happier with the service or the 3 row AWD SUV. Have leased and bought cars from different dealerships over the past couple of decades and cannot explain how amazing this experience was because of Pierre-Francoys, Bravo!
I went with my daughter to look at the 2022 RVR, and we met with Mustafa Alim who was the rep that showed her the car. He was professional, courteous and very knowledgeable when answering all of her questions. He went above and beyond to ensure she would get the SUV she wanted in the color of her choice. Needless to say, she's very excited that she will be driving her new SUV in just a few short weeks! Thank you Mustafa for making my daughter's first car buying experience a positive and memorable one! Job well done 😊
Good service kind and professional .
Im eager to receive my 2023 outlander.
Merci Mustafa Alim.
Poor service very desapointed , had an appointement to fix some recalls on my mitsubishi outlander 2015 appointement was for tuesday 11am dropped the car befor that day night to make sure everything is ok they tohat i can come back to pick up car at 4 pm i came at 5h30 the car wasnt fixed no budy knows what happened one day after got call to appologise and to let me know that pare not available they ordered them for me and i should be call ones ready 1 month past nothing !!!???
Mitsubishi makes decent cars and this dealer is the only left on the island of Montreal so I have no choice but to drive from the West Island to here twice per year to get my car serviced. That being said, the technicians are knowledgeable for the most part and the service is acceptable.
My wife and I traded in both of our cars for a 2022 Mitsubishi Outlander and couldn’t be happier. Alessandro’s expertise and transparency was second to none. He was helpful throughout the entire process and made himself available to answer any questions we had.
Although the car came with a faulty relay, Aldo at service was quick to replace the part and resolve the issue. His honesty was highly appreciated and we left with our SUV working great. I’m confident that future visits to service will be as quick and effective.
Thank you again to the John Scotti Mitsubishi team!
We went to look at the Outlander 2022 and met Alessandro Conti who was the representative that showed us the car. From that point on, and since we decided to go for the car, he was following up with us on every step of the way. Quick to answer any questions and making sure to find us the color we wanted. Frankly I was impressed at how passionate he was about his job from the first time we visited John Scott Mitsubishi until the day we got the car. Thank you for the great service and friendly approach.
Service is okay but I think for more complicated issues you might have to look elsewhere. In my experience they just do what's in the service manual and nothing else.
Thank you Penny and Aldo for your help with our car! Your support was appreciated.
Very satisfied about Aldo service. His service is great full and amazing. I recommend mitsubishi véhicules for everybody.
Bought an Outlander 2022. I liked the service given by every member of the dealership right from Web director Simon to Salesman Mustafa and finally commercial head Jocelyn Caron . Thank you team John Scotti Team for all the patience and giving me all the addons . Highly recommend this dealership.
I went to buy a Used Outback and we’re very lucky to have Alessandro Conti as our sales representative. Great service from beginning to end. He was very clear in his explanation and made me feel comfortable with my purchase. I strongly recommend
Thanks you again Alessandro
Excellent experience from beginning to the delivery of my new car..!
Its 30 - years i know them , excellent place !
Miserable customer service, waited at the doors for 35mins to pay to reserve a car. No one ever asked if I would like to get a seat or a cup of water. Went to competition, only took 20mins and got it cheaper.
Great service and great team. Special thanks to Penny who went above & beyond to make my experience pleasant!
Be careful with mechanics or receptionist. I was over charged for maintenance every 6 months oil changing etc... When I bought my rvr Mitsubishi 2018 had no more millage than 35km..still more or less same millage! But sill had to pay oil changing every time +other listing to change. For the almost brand new car 🙄.. this is outrage!!!
I liked this Branche they are professional.
Great Great Service!!! Kind to kids. Very understanding!! Just Fantastic staff 🥰😊😊.
I had a Transmission Oil Change and now my car is running sooo smooth, I love it!!! 🏁🚙🏁💯
Due to the current pandemic and what is now a reality of uncertain times, thank you for making this purchase one that we will not regret.
To Alessandro and Pierre-François (salesman), thank you for your patience, honesty and transparency. Your empathy and passion made all the difference. You both went above and beyond. You welcomed us into the “ Mitsubishi Family “ and we drive away now with you both a part of ours.
Thank you to Mr Haddad, who took the time to explain each and every document.
Your team is truly exceptional !
Great service ! Yazid was a great help and I will definitely be back in the future. 😊
Had a pleasure buying my Outlander PHEV!
Great service! Thanks to Pierre Francoys for the fast and necessary explanations and to Yazid for his courtesy!
Great staff, good deals and awesome after sales team
Tidyness was #1, explaination for my car repair was very well done !
Awesome customer service, very satisfied.
Go see Johnny he's very honest. He knows cars.
I've been served with up most dignity and I've been with John scotti for several years and it's my 5th car I baught from them, the latest model was baught by my daughter and she loves it 2020 Mitsubishi outlander . And I'm probably going to get another for my youngest daughter, so I've only got the best off words for this company of ownership bravo and keep up the good work sincerely a satisfied customer.
What an amazing service. Mr. Riad made me a very special deal and made sure I left very happy, very recommended! Alessandro gave me a thorough tutorial on the car and ensured I had a very good understanding of the Mitsubishi outlander PHEV’s perks. Many thanks team!
I would not recomand buying any Mitsubishi...
Mitsubishi Canada refuses to honor their guarantees .... so even if they say they are the best...
I would not recomand buying any Mitsubishi...
Mitsubishi Canada refuses to honor their guarantees .... so even if they say they are the best...
I would not recomand buying any Mitsubishi...
Mitsubishi Canada refuses to honor their guarantees .... so even if they say they are the best...
Be careful with their auto repairs shop. They tend to park their cars too close, like sardines. We witnessed another client ding our door at the time of our pick up. And so, another $$$ of scratch repair needed with no responsibly taken by the auto repair shop. Perhaps don't squeeze the cars so close together and your clients and their cars will be better served.
Be careful with their auto repairs shop. They tend to park their cars too close, like sardines. We witnessed another client ding our door at the time of our pick up. And so, another $$$ of scratch repair needed with no responsibly taken by the auto repair shop. Perhaps don't squeeze the cars so close together and your clients and their cars will be better served.
Good service and freindly staff. Will definetly return for my future services.
I booked online to have my car fixed , they called me to change my booking date and time because they have give it to someone else ! very unprofessional
Best service..the whole staff was very helpfull...best deals as well..highly recomended
Not happy. Car was diagnosed with 2 issues. Rescheduled, only 1 was repaired. Rescheduled for the other issue - not repaired but tells me a different problem. Regardless, why go away from the previous diagnostic?
Also came in for a drivability issue during drives and take offs at normal operating temperatures... I was recommended some services, okay I understand what threw me off was as I got in my car to leave I found my odometer the same.. was my car even road tested? Next time I'll somewhere else.
I always have a good service there. Something went wrong once and they compensated me, excusing themselves. They are available and them make great deals
I just bought my first *new car in there, had an amazing service, I came from far and was in a hurry to get a car, the staff did everything they could to wrap it up fast and clean. Very satisfied with the service I had. 10/10 would recommend !
Good service. Tru to john scotti
I run into the same issue with every Mitsubishi dealer and I tried all of them, montreal, laval and longueil. They give you a quote for parts and labor. They tell you the labor is 2 hours yet your car is ready one hour and 15 minutes later but you still end up being charged the full 2 hours of labor. The worst experience I had was when I was quoted 1 hour of labor per disc/break change, yet I was able to do all 4 in 2 hours at a different garage including changing the break fluid and cleaning the calipers. Dont blame me for taking my business to other garages.
Moyen. Se faire charger 50$ à chaque saison pour reprogrammer l'ordi pour les TPMS alors que ça prend 30 secondes, c'est poche.
Les travaux effectués étaient conformes.
Pour des trucs où y'a des problèmes récurrents avec la voiture (ex: le câble pour ouvrir la porte d'essence qui brise tout le temps), bien c'est tjrs la même réponse "le manufacturier a mal conçu". Pas d'alternative ou de suivi avec le manufacturier. Il me semble que les garages sont à même de pouvoir se plaindre avec leur fournisseur
D'autre part, nous avions un problème avec le système de ventilation qui était intermittent. Rien n'a été fait (on a rien trouvé) jusqu'à ce qu'il y ait un rappel d'effectué par Mitsubishi pcq le ventilateur était désaxé.
C'est ennuyant car on semble ne pas nous faire confiance lorsqu'on rapporte un problème chronique.
Une ambiance confortable et familiale au service comme au département des ventes!
Merdique.... Ma voiture ma lâchée j'ai pas eu le choix de l'amener chez eux... Pas de courtoisie offerte et pas de service de navette... G un mal de chien et je dous rester à attendre.... Par contre, les vendeurs se jettent sur toi comme.... En bref, presser de vendre mais aider c pas une priorité....
Ah! Oui un employé m'a rappellé qu'il y avait les bus en référence à la STM 😂... Really that's gold
Service impeccable, professionnel et une tarification clairement expliquée!
Très bon service, ont fait leur maximum pour trouver mon problème!