There are fraudulent people, deceivers, who confuse people by their smooth talk.
Would not recommend.
Worst time possible to buy a car, but Rallye made it easy. Marie Paule, Maxime and Stephan were a pleasure to work with. Thank you, Rallye. I will be happy to send anyone looking for a Mitsubishi your way!!
My wife and I almost purchased an RVR from this dealership as they local and the only Mitsubishi in the Gatineau area. While the sales person was a champ no pressure tactics and found us something we liked; the Sales Manager (Maxime) was so arrogant and rude that we walked out. This dealership thinks that because there's supply chain issues they can walk over their customers - a 2 dollars every two weeks - is not worth being treated like how we were treated.
He lost a ~40K sale because he was rude, totally unprofessional and condescending. In the end, we ended up purchasing our vehicle at Donnelly Mitsubishi where the Service was excellent, and the price ended up better than at Rallye.
Needless to say, I am certain not everyone at Rallye is like this Maxime character - if you ever have to deal with this Sales Manager I would suggest you take your business elsewhere.
EDIT: The reply from Rallye is not accurate: it wasn't the money $130.00 overall for lock nuts and paint stick - the sales Manager is a bully and condescending - purchasers beware of Maxime - this person should not be working with people let alone in sales.
Sales representative Bob Carrière was very helpful the last time I visited.
Really knowledgeable staff, they worked with my wife to get her her "new to her" RVR
I'm not your typical car shopping customer.
You know how most guys are into sports?
They live, eat, breathe sports?
Their every waking moment is spent following teams, stats, etc?
I'm not like that. I'm not a huge fan of sports.
Cars, on the other hand, are what I follow, eat, sleep, breathe.
I know pretty much everything there is to know about what's out there, the features of each trim level, the pricing, etc.
I've been needing a new car for some time now, as my 17 year old MINI doesn't like being driven everyday anymore. I started shopping 6 months ago. I decided between a new MINI Cooper, Chevy Spark, Nissan Micra, or Mitsubishi Mirage.
As much as I wanted to get another MINI, it was out of my budget.
Nissan doesn't make the Micra anymore, and the Versa is tooo big for me.
That left the Chevy and the Mitsubishi.
I've rented both on more than one occasion, and really liked the Spark. Trying to find one with a manual to test drive was almost impossible. When I found one, I jumped at the change to test drive it. Unfortunately, after all the taxes and fees were added, it was almost $20k. And, a 7 month wait to get one in.
Next was the Mirage. Perfect price, perfect driving experience, and perfect options list. Except cruise control - sadly omitted on the base model, and not even an option. Included on the next trim level up, but them I'm force into an automatic. NO THANKS.
A few weeks ago, I happened to be in Gatineau, and thought I'd stop in and chat with a salesperson about the wait time on a base ES hatchback.
Nick was very to-the-point, and noticed the type of customer I was right away. As luck would have it, they received the car I wanted that morning.
After sleeping on it, I put a deposit on it, and took delivery a few days later.
Competing the paperwork with Marie in the finance office was seamless, and void of the usual hard sell add-ons that is typically experienced with most new car dealership experiences.
When my wife's car needs replacing, I will be giving Nick a call. I like his no nonsense approach to selling cars. Good thing I know what I want!
After sales service? I probably won't have any experience unless I have a warranty issue. Routine maintenance is going to be done by my personal mechanic.
Beautiful! I love my new PHEV. Merci Mario
Took my car in for a service at 28000 km and they told me it needed 650 dollars worth of repairs. Pads, disks and bleeding etc. to front and rear brakes. The car is new and hardly used. I took the car to my brother in law who has worked in a garage and he took the brakes apart and performed an inspection. The back brakes had clearly not been opened at all so how they knew they needed work I don’t know how they could tell. There was loads left on the front pads and basically it just needed cleaning, the pins greased and put back together. This isn’t the only review like this I have read about the service department at this garage. They are scam artists, AVOID! They are clearly using the warranty to fleece customers and I am writing to complain to Mitsubishi about this franchise.
My car is only 22000KM (and well taken care of, I barely use it and work from home) and was told that I needed my front break pads AND roters done because "They were finished and your breaks could fail". Another $450. The pads weren't screeching at all.. My car is ONLY AT 22K! I felt like I had to say yes because they would void my warranty for negligence otherwise. I told them about the test they did to my breaks last oil change and they were great. My fiancée was there and a witness. He said there is no such test? All I came here for is an oil change as it's free due to the package that I purchased with the car. I'm incredibly frustrated. I feel like they took advantage of me.
Je trouve dommage que Rallye Mitsubishi a seulement trois mécaniciens quand il en faudrait au moins sept pour effectuer tout le travail au quotidien. Vous devrez vous armer de patience même avec un rendez-vous car les délais pour accomplir l'entretien des véhicules sont plus longs. Il semble que cette pénurie de personnel touchent tous les concessionnaires de l'Outaouais !
En contrepartie, j'ai grandement apprécié pouvoir brancher mon ordinateur au WiFi offert aux clients gratuitement. J'avais accès à une table et des chaises ce qui m'a permis de travailler comme si j'étais à la maison alors, mon employeur ne fût aucunement pénalisé par mon changement d'huile qui aurait dû prendre une heure au lieu d'une heure et quarante-cinq minutes.
Bonne chance pour recruter des nouveaux employés !
Good service but not open on week-ends
The service people were friendly efficient and checked with me on all the charges.
I like this dealership. They are very nice and polite.
toute un changement depuis ma derniere visite , tres belle accueille les personnel souriant belle ambiance le vendeur etais patient ainsi que son directeur .
Merci Yussef pour votre professionalisme et merci pour prendre le temps de bien nous expliquer notre achat
Je recommande Rallye Mitsubishi.
Very good service 🥰🥰 Thank you to the whole team ♥ ️
Beautiful dealership, very friendly staff. Thanks to Maxime and Youssef
My experience here was quite enjoyable. Would recommend taking your business here. The manager helped me with my purchase and was very kind. Thank you Rallye Mitsubishi
Thank you Rallye Mitsubishi for a pleasant, professional car buying experience. The Manager was knowledgeable and courteous.
Very good service, there wasn't anything bad.
I would like to give them a better rating but I cannot. When I bought the vehicle in Aug 20, I did not haggle with the Manager (Eric at that time I think) and he was quite appreciative of it. He said, don't worry we will take good care of you for service. Since then I have had a few issues with their service, my wife went to change the snow tires to summer and since then the TPMS warning is flashing, they did not adjust the new tires and rims. Also when using on highway, it pulls to the left and when I talked with a salesman, he blamed it on a pothole, which is not the case, we drove it less than 100 KM since and it has never been off of a good road. I left a message with the service manager (Daniel) but he has not called back. I am considering claiming a refund on the maintenance package I bought with them and moving to another dealer. After sales service seems to an issue. I will update if addressed, I would request the manager to call me prior to taking action.
Booked a service appointment by phone, got there on time and date scheduled and there was no appointment in their system... I was offered to leave my car for the day, unplanned, with no courtesy car as a replacement. Or accept another appointment in a few more weeks. Had a great buying experience when I purchased my car here, but the service department needs improvement.
They are having phone issues but if we go there the service is really good 👍
Purchased a used car from them about 2 months ago. While the initial process of financing the car went smoothly, it all went downhill from there.
Shortly after taking the car home, I began to hear a strange sound, and so I brought it to my mechanic to have it looked over. All four tires had to be replaced, and the rear struts were finished. Still under warranty, I brought it back to Rallye with a letter from my mechanic of everything that needed fixing. After some negotiation, I was eventually told that only the tires (they'd originally only said they'd replace two tires) would be replaced, as the other problems were "out of their budget".
After getting my car back and bringing it to my mechanic, I paid $1400 out of pocket to repair the struts, and now hardly a month later, the transmission is starting to slip. Why would you sell a car with so many issues and then fail to uphold your own warranty?
I never intend to purchase another vehicle from Rallye Mitsubishi, used or new.
Over the past five days, I left four voice messages requesting an appointment. Rally Mitsubishi never bothered to return my call. After speaking to the receptionist several times, she assured me that Stephane (who schedules appointments) would be calling me. Never happened. The service at Rally is non-existent. I live in Aylmer, Quebec and will have to travel to SouthBank Mitsubishi in order to have my vehicle serviced. The people at Rallye are unprofessional so say the least and this place should be AVOIDED AT ALL COST! Totally unacceptable.
Never again. The "chalice attitude" in this place is something else. It is well worth the drive to Kanata for service!
I had an excellent experience at Rallye and I cant recommend them enough. The team was extremely thorough and ensured that everything was disinfected for us. They even had disinfected the car prior to us going on a test drive, so we felt very very safe. The entire team was excellent and we truly felt taken care of.
Rallye made buying a car a great experience! They took great care of me and were very well prepared for all COVID-19 measures. With several hand sanitizing stations, enforcing social distancing, cleaning each car before and after each test drive, I felt very safe. Stéphane the general manager was a pleasure to work with. I would highly recommend coming here!
Service is always a hassle. I’ve had a PHEV for over a year, still can’t get the Mitsubishi app to work, which is the only way to do remote start (one of the key features that I expressed was required when I purchased the car). When trying to get it fix, I once had one of the managers tell me that I can do all the functions of the app inside the car. I waited too long for the manager to realize that going inside the car to start it defeats the purpose of a remote start.
Once the car would not start so my wife called the Service department who told her to call road side assistance to tow the car. After they had a looked at it the told my wife to come and pick it up. We had explained that since I was deployed and she was acting as a single mother they needed to bring the car back. They argued that it was her responsibility to find a way to the dealership because they did not feel that the problem with the car necessitated a towing. Even if they are the ones that told her to get the car towed. After several days they finally brought back our car.
Always issues like that.
The Worst service department I've dealt with in 30 years of owning a car. All warranty and schedule maintenance is a fight. Recall servicing was an issue to get confirmed and they never came forward to call it in or offer to get it done. Oil changes are basic, they didn't check the brakes leaving my pads to the very end costing me to buy new rotors. Good luck getting your vehicle washed with the VIP detailed shampoo maintenance plan, never any openings. They should remove the word Service from the department name as they have no idea what that means. Good luck if you buy a vehicle here.
If you don't like good service or being treated with respect than this is your dealership. I had a horrible experience with customer and vehicle experience and even worse experience, with the sales director Stephane, during purchase and,, when we tried to return the vehicle. Look at lower reviews seems to be a trend. He was ultra rude which was a surprise on a return where we were considering getting another Mitsubishi. He even taunted me to call the owner's of the dealership, "if you want the owners number I'll write it down for you". I might suggest a Mitsubishi but definitely not from this place. Spend your money elsewhere. If I could give less then one star I would.
Great service and friendly staff. Will go again.
Rallye Mitsubishi is by far the best dealership and service department that I’ve experienced. They are quick to help, ready to do the work and fulfill their work in a very timely manner. I am a returning customer and plan on staying that way. Highly recommend.
Went it for service and was advised of a 15-20 minute delay. After 45 mins, I'm told that my car is "next" and that it would be ready for 5pm...the appointment was at 3...
Naturally I'm frustrated, so I ask to bypass some things (skip the filter change) they say ok. After awhile, I go back and say "as a matter of fact, skip the oil change) I'm told ok...
All of the sudden 2 techs are feverishly working on my car and they "already drained the oil" (mind you, I was told this after I walked outside for some air) So in the 30 seconds between me talking to a rep and going outside, the car was zipped into the garage (without winter tires), hoisted up, and drained...
Obviously these people are hustlers and instead of providing decent customer service, they decided to act petty and lie for a measly 100 dollars...
I did try to explain my situation to another employee, but I was never allowed to finish talking and blown off with (oh well 78 other were delayed)...
At the end of the day, go to places like M Lube or Midas where you won't have to beg to get something extra like a filter change...and the customer service is much better.
Mitsubishi lancer the worest car ..
Great service. The staff was knowledgeable and helpful. They listened to my needs and offered an economical solution which will work out perfectly for me.
Furthermore, the manager went out of his way to help correct a problem which came up, but was caused by a third party.
The staff’s attention was appreciated.
Thank you team.
I just purchased a Mitsubishi Outlander 2019 from their dealership. After having a bad experience at an Ottawa Mitsubishi dealership, I was a bit nervous going to the Rallye dealership. However, the entire staff at the Rallye dealership was so welcoming, helpful and honest. The sales staff and the finance team were really great! I'm so happy with my purchase and very satisfied with my experience at their dealership. I would definitely recommend going to visit them. Thank you to the entire Rallye Mitsubishi team! :)
Just bought a 2019 Outlander PHEV and received excellent service from the entire Rallye Mitsubishi team. Highly recommend coming here for your next vehicle purchase!!
I got a recall on my outlander, left the car in the morning and picked it up in the afternoon.
No issue at all and the reception was a gentleman.
Expect the manager to be exceptionally rude
.... but had a great sales experience with Nick Wong. Kudos for turning around a negative sales experience. We are enjoying our new PHEV Outlander.
We had a very pleasant experience while buying our new vehicle at Rallye most certainly because of the great professionalism and dynamic personnalities of Stéphane, DG, and Bob Carrière in Sales! Thank You!
Will never go back here. Took my car here awhile back and they charged me for a recall (first car, didn't know any better at the time) and wanted me to pay $400 for a new spare car key (they told me they had checked the battery and it was completely shot, apparently a transponder issue). Went to another dealership and asked about my spare key, they switched out the battery and it's worked well ever since ($7 fix). Definitely get a second opinion on any issues with your vehicle before getting repairs done here.
I've changed my rating. They did a lot for me to try and get me the best price after a total loss. Thanks Stephane! It was my fault for not taking the replacement warranty, so now I have to pay a little bit more a month but I got myself remote start! Nice little thing for the winter.
I love my Mirage 15 and this is why I am staying with Mitsubishi for my next car... excited to get a brand new RVR! Thanks for the amazing service and for taking such good care of me. Julie :)
Great vehicle however the after services after sales is very poor. They sold us a service pkg which cost almost 3k yet charged us for the installation of winter tires which we purchased from them. Furthermore, they were not forthcoming with details such as those we sensors for our new winter tires, which would have costs hundards of dollars if we had opted to purchase them with the installation of our winter tires.
As in any substantial transaction, after services sales is critical for maintaining corporate interest.
Great service. Steven was great he explained everything about the vehicle. Sthephane was great explained the numbers. Kudos to Rallye...
I had great service from Nicholas Wong. He was very professional and clearly understood my needs. Love my new vehicle and the price was good. I would buy from them again. Thanks Nicholas!
Bought my 2018 RVR from Nicholas Wong. Great sales consultant. Very helpful and non aggressive. I was shopping around and really liked his approach. I went to a lot of different dealers. Sales consultants were very pushy and trying to bring down the competition. But he was much different. I really liked my sales experience with him and Rallye Mitsubishi. Plus I love my RVR and it's 10 year warranty.
We had an awesome service from the sales department. No pressure to buy from them.
Thank you Nicholas Wong for making our car shopping experience pleasant and fun at the same time!!!
They rest of the crew are amazing also!!!
We recommend them big time!
Go and talk to Nich, we did and now we are very happy with not just one but 2 brand new cars with is help!