Worst customer service by the service manager Robert Cruise. He is very rude and showed me attitude when I asked him about an amount, which was overbilled on Invoice for my car's servicing.
The sales person was great!
I would highly recommend these guys for service. My wife had an ongoing issue with her mitsubishi and was told by other mechanics that her engine was supposed to sound a certain way. It would violently shake and felt like it was going to fall out. Brought it in here and dealt with Robert and James from the service department. Worried that it was going to cost a fortune to repair, they went above and beyond. I received a phone call the following day saying they were going to replace the entire engine and it was fully covered by warranty. Was told to expect the car finished by Friday and got a call Tuesday saying it was ready. Picked it up today and it's running brand new! My safety concerns for the wife are gone and we can be at peace. She just started a new job which she has to commute daily. The car is running like a dream now. I want to thank Robert and James for all they have done! Thank you to them and the team. You guys are awesome! Will recommend to anyone I know!
My experience with this place is great....The salesman, manager and all of the other workers are friendly, courteous, very pleasant and always willing to give great advice...I will highly recommend this dealership to friends and family....Special thumbs up to Joseph👍
....Be up the great job folks
What can I say that hasn't been said before in here. Scarborough Mitsubishi is simply the very best when it comes to service and customer satisfaction.
I am 70 years old so I have been to a number of dealerships in my time. Some of these dealerships were also good but Scarborough Mitsubishi is #1.
In addition to being 70 years old I am also disabled. I need assistance transferring from my vehicle to my wheelchair. Every time I need servicing Rob or other staff members will be available to assist me by simply calling them to let them know I have arrived. Because of my medical disposition it is extremely important that my Outlander is serviced properly, I can not afford any breakdowns. Scarborough Mitsubishi is extremely thorough in that I am always subjected to a Q and A session in order to determine the performance and safety of my 2014 Outlander.
Thankfully Mitsubishi manufactures a very reliable product and to date I have not had any major issues other than general servicing. Take care of your vehicle and it will take care of you.
I thank you Scarborough Mitsubishi from the GM to the receptionist for all your excellent service and looking forward to purchasing my next Mitsubishi.
Shout out to Joseph R...I went here for TPMS reconfiguration and tire exchange...all services are good.
I bought my 2020 Mitsubishi RVR at the dealership, thanks to the great work of Joseph. He was amazing the whole way and, quite frankly, a good reason why we bought this car. I just came from my first schedule service appointment, which was complementary, and Robert did go out of his way to help me : my dog had an accident in the car and Robert went to get wet wipes and even offered dog poo bags! All the help was truly appreciated!
I have been disappointed by several Mitsu stores in the past. I am happy to report the service team here seems very different. Professional and caring, a rare mix these days.
AMAZING! (AGAIN)
I purchased a car in late July and came in for my first oil change and tire replacement.
Rob- the service manager, was so sweet with exemplary service! Him and his team had my car in and out within one hour! The car was washed, the oil was changed, and the tire was taken care of! Couldn't have asked for better service.
Thanks so much and happy holidays Rob!
Rommel was the best sales associate there, he was polite and knowledgeable. we felt no pressure to purchase a vehicle when we walked in. Paul the GM was also there to answer any questions we had. we always felt very comfortable through the whole experience. when it came to meet with financing, Kamal was a joy to work with. made us feel relaxed and was very helpful
Everyone is really a great to deal with. The whole team is really customer service oriented and does their absolute best to explain everything simply so you understand what needs to be done. I have been going to Scarborough Mitsubishi for years for everything from regular service to getting my new mud flaps put on perfectly straight. 10/10 would recommend!
15 years and 2 vehicles in I've been 5Stars all the way but 2.5 hours for an oil change, headlight and quick recall adjustment seems extremely excessive. Booked the appointment three weeks earlier and have other appointments booked that I've had to postpone. Unacceptable and once the warranty has expired hard pressed to not give my business to my old mechanic that I still use as he's never kept me waiting like this.
I have an older car and was worried about taking it to a dealer. James and Rob treated me like I was a long time customer, they were honest, fair and the entire process was enjoyable. So much so that I felt the need to express it, I do not usually do reviews good or bad, but these two gentlemen deserved mentioning. Thanks guys, looking forward to our next meeting.
First time to Scarborough Mitsubishi for recall service, I must say they surpass my expectation. Lot person was nice to let me know where to park, Service manager Rob is one friendly guy, extremely polite and professional! It is a very good experience with this dealership after all! Thanks to Rob once again!
horrible service - service Manager Robert Cruise is Very rude over the phone - we cannot even ask for any help the answer is NO !!! this makes me never come to this dealership - horrible place to be, I would never buy a Mitsubishi if service is this Horrible.
DO NOT SERVICE HERE!
I have purchased many cars over my life from many different dealerships. I must say that I have been bringing my car back to this location for one reason only. Mr Robert Cruise! The best service manager I have ever met. You will always be greeted with a genuine smile and treated like a customer should be. Robert has become a familiar fixture at this dealership providing me with a sense of security my vehicle will be treated with the same way I am. I live in Durham and could easily get my car serviced at a closer location however I can’t expect to receive the same level of satisfaction. You buy a car once and get that new car smell. Then you deal with the reality of after sale service. All the staff at this location are great. Thanks again to Mr Cruise for making my service experience stress free.
I was greeted by the salesperson immediately and was given information about a few vehicles that I was interested in buying so the service was good and professional.
I screwed up and went in a week early for a repair and they still took me within 30 minutes. Gave me a desk to do my work too. Excellent service
AMAZING SERVICE! AMAZING STAFF! AMAZING EXPERIENCE!
Huge shout out to the staff from Scarborough Mitsubishi! They truly made my first car purchase easy and seamless. 100% professional, not pushy, understanding, COVID SAFE, and they care!
Paul, the sales manager, sat with me for over an hour on a call discussing every detail and answering every question I had (and this was before I even booked an appointment to see the car). He gave me some great advise in regards to what to look for in the car and also a solid lesson on how to get the best insurance rate!
Rommel, my sales associate, was super patient when I came in to view the car. He was knowledgeable, attentive, polite and very kind. Knowing i was an inexperienced driver and unfamiliar with the area, he kindly drove in-front of me to make the GTA traffic less intimidating. After the viewing he followed up with me and was available via text and phone even on his day off.
Kamal, the Finance manager, was hilarious and kind. He sold me on a great extended warranty so I would never have to worry about anything mechanical, electrical, rusting etc (because i know absolutely nothing about cars). In addition he ran several options so that I could get the best rates possible and the Certified pre-owned interest rate!
I really could not have asked for a better experience. The staff's customer service, kindness, and professionalism sold me on the car almost as much as the car its self did.
Thank you, and thank you again!
- Alex-
Scarborough location near Eglinton town centre. Manager goes out of his way for customer satisfaction
Most welcome, pretty good services here.
Very friendly and caring service.
Very bad people and not supporting.even they don’t care customer and I wanted to buy some parts ,but it not available at this location and I asked tell me that nearest next branch.the manager said I am not the secretary of you to tell nearest branch.
Disgusting service
Great selection of vehicles. Friendly and knowledgeable staff. Paul and his team are great to deal with. Highly recommend
To be honest, I has a really good experience with the team at Scarborough Mitsubishi! Not only were they friendly AND professional, they also weren't aggressive -- which can sometimes be a problem with salesmen when you are planning to make a large purchase. The attitude was relaxed. I walked into the dealership knowing exactly what I wanted and (without any up-sell) they were nothing but helpful. I walked in, paid the full down-payment, and drove my car off the lot three days later -- and that includes the time they took to get my plate and stickers for (which saved me a lot of hassle). My experience was flawless and I can only say good things about this team....
Met a really nice guy there. He gave a lot of information and procedures when buying a new and first car for youngsters. He wasn't marketing the cars rather he was very honest and talkative.
Good staffs but Mitsubishi charges al lot of things.
By far the BEST service department in Toronto! I've been to multiple Mitsubishis across the GTA and this is hands down the best customer service I have received. They have saved me thousands of dollars and time and have been very honest!
I have a new 2020 Mitsubishi Eclipse Cross. Love it. Great gas mileage and use regular gas. Lots of power with a 1.5 turbo engine and great torque. Lot of room inside and it's a beauty to look at. Highly recommended.
I have a new 2020 Mitsubishi Eclipse Cross. Love it. Great gas mileage and use regular gas. Lots of power with a 1.5 turbo engine and great torque. Lot of room inside and it's a beauty to look at. Highly recommended.
I found this place very comfortable for me. I changed two vendors due to there after sales attitude. Now I am changing my third vehicle from Scarborough Mitsubishi. I really compelled to name two people Rommel and Paul, GM who are really working hard for there clients. I am really satisfied and confident with them. They really helpful.
Terrible people - Paul the GM is corrupt. Only cares about money. This is a real post - I live in Leaside and drive 20 Mins out of my way to go to another dealership for service. The car i have is great - This dealership did not make the car. The people who own and run this shop are out for out for number 1.
If i could give more stars I would! I love my car!! I know its always being serviced with excellence . Wait time is usually no more than two hours. Everyone is like family there. I would never choose any other make or dealer. The staff are always friendly and accomodating!! Highly recommended.
Great people awesome service good prices....love this place
My outlander radio used to freeze , I took a video and sent it to the service manager , they could not do any thing about it and had send it to Japan. The service manager never got back to me till I am out of warranty and now I have to replace it at my own cost. Terrible warranty experience.
I spoke to the service manager myself this morning and he is blaming me for not following up, yet his last email was that he will get back to me when he hear from Japan and he never got back me. And now he said I passed my warranty (which is not my fault) .
I received my car from the service and piston slapping repair done on August 2 2019 and my car went down while I was driving to my work on August 3 2019. I think the mechanics dont check car before calling the customers for picking up their car.
When I went back to the service department regarding this issue they came up saying its because of the crankshaft position sensor damage.
I seriously don’t understand how can the sensor gets damaged exactly the day after I receive my car from the repair and that too its related to the piston slapping and the sensor is located near to the pistons.
I got charged for 496$ for replacing the crankshaft position sensor.
This is the second time having the bad experience with this location.
I never suggest or recommend this place for service.
I bought my Lancer GTS many years ago from Scarborough Mitsubishi. The salesman was fantastic, but what was better was getting to know the individuals that work at the service department. This is the spot to bring your vehicle in for service. These people are honest, reliable and trustworthy. I would like to make a shoutout to some of the people that made an impression on me over the years. Thank you Scarborough Mitsubishi (Rob, Brad, Davis, John, Erin and Jessica.)
Drive from far west wanna meet the the final evolution here. They sale the evolution as 39K. It's the highest price in Canada. We are the car guys and we wanna buy a Final edition in good condition.
And we disappeared. This evolution over 70k odo. Highly rusted on chassis (drive in winter). Modified and track. The rear bumper has been removed for painting job.
It's the only final evolution in Canada? What a amazing price with this rust edition evolution.
No need come and see this evolution. If you truly wanna evolution
This dealership will not back up their warranty. The blower motor on my 6 month old mirage started to make a high pitched squeal noise so I brought it in to get checked. They failed to recognize or admit to any issue claiming it sounded normal. After testing two other cars that had absolutely no noise they still would not admit that mine sounded bad despite the clear squeal coming from the motor. I will now be forced to pay for the motor myself as I can not drive for more than 10 minutes without getting a headache due to the annoying high pitch squeal. They also charge insane prices for basic service such as an oil change. Go somewhere else.
If you’re looking to buy a Mitsubishi and NOT play games, Scarborough Mitsubishi is it. After visiting several other Mitsubishi dealerships I found Rommel and Paul (GM) refreshingly honest, and most helpful. They understood my needs and worked with me to find the right car at a reasonable price and treated me like a long term customer instead of a onetime transaction. Highly recommended!!
Thank you Paul, Rommel and the rest of the Scarborough Mitsubishi team!
I've been fixing my own cars for over 30years but there are some things that you need the professionals for. Another great experience at Scarborough Mitsubishi and not too hard on the wallet. Keep up the good work everyone.
Was greeted by a kind gentleman by the name of Minhaj Ghazi upon entry. He was able to answer all of the questions I had and made purchasing my new car as quick and easy as possible. Will be recommending Scarborough Mitsubishi and Minhaj to all of my friends.
5 Stars!!!!
I have been coming to Scarborough Mitsubishi for the last five years and I have never been dissatisfied with the customer service that is consistently phenomenal.
Joseph, from the day I bought my car, has been the most honest, kind and thoughtful salesman I have ever come across. He always greets me by name and with a smile even after five years of purchasing my car.
Paul, the general manager, conducts this location with the utmost integrity. He ensured that I was entirely happy with my purchase and still to this day, remembers my name and always makes an effort to say hello and goodbye when I come in for an oil change. When I wait for services on my car he always checks in to see how I am doing or if I'd like anything to drink. He even went as far as to buy me and a couple other customers lunch one day when a blackout occurred on a frigid winter day. It's very clear that the people that work here are happy and that he manages this Mitsubishi with pride.
The service department is by far my greatest experience with Mitsubishi. Rob and Brad are always a joy to talk to. They are reasonable and realistic. They are honest with what work needs to be done and explain very clearly the process they will take. They treat my car with such love and care as if it were their own. I know when I leave my keys with Brad that my car is in good hands.
The people at Scarborough Mitsubishi are so genuine and honest. I appreciate that I have a place I can trust to treat my car well. With the love and care Rob puts into my car, I am sure it will last me another ten years. But, the next time I am in need of a new car I would not hesitate to come back to Scarborough Mitsubishi.
I recently had a recall done at this location and everyone was very friendly and professional . Great experience.
Highly recommend Minhaj for all your vehicle needs. Very professional, and doesn’t waste time when something needs to be done
I have been going to them for years and I have always gotten great service. I also bought my Lancer 2011 from them and it's still running great without any problems. 10 🌟 rating in my books. keep up the great work.
I don't even know where to begin... Me and my wife went to this place and both the sales guy and his manager were VERY disrespectful. I told them I was self-employed and they asked me how much I make a month. When I told the sales guy, he said: "It is important that you don't lie, because the bank will find out". I told him that I'm a software developer consultant and after saying this, he tried to fix things by telling us he was going to talk to his manager to see a good price for us. His manager was even worse, I told him that we are not permanent residents yet and he said no banks would finance a car for us. I told him that many friends that are not PRs yet, managed to finance their cars and his response was: "Impossible, it is the law". I asked him why he would call me a liar, he replied: "I've being working on this for 35 years, I know that it is not true". I have NO idea how someone as disrespectful as this guy, is a manager of ANYTHING. I can't imagine how many new comers have talked to this guy and felt really bad after. If it is your case and he made you think that you can't, just find a decent place and you will be able to finance your vehicle. After going through all of this with this incompetent, I went to a Nissan dealership almost in front of it and got my credit approved, they just asked for some down payment and that was it.
This is hands down one of the best dealerships I have ever taken a car to be serviced!
The staff are always welcoming and friendly.
The service department is wonderful with great service and knowledgeable people.
They also have a SCAMPI program which helps us repeat customers save some money when we come in to service our vehicles.
I would recommend this dealership to anyone looking to buy a new Mitsubishi or to come and get some service done!
All in all great people, great place, and always a pleasant experience.
These guys are the only people I let touch my car. No matter what they do they go above and beyond. Extremely friendly staff who will actually investigate problems to see whats wrong instead of just fixing the most expensive parts on your car.
I have two Mitsubishi vehicles , it was a pleasure to deal with Paul and the entire staff when I purchased my Evolution. Rob in service is top notch. Scarborough Mitsubishi is a fantastic dealership and is highly recommended !!
I went here for an amazing promotional event today, and the staff were warm and inviting throughout the event's duration. I will definitely consider seeking their expertise for my own car.
I bought my car here in 2008, and another in 2013. I have only serviced my car here and even had a few goodies painted and installed via the body shop. You will not find a more knowledgeable, friendly, and customer oriented group of dealership employees anywhere. Rob Cruz saved me hundreds from diagnosing my car a couple times. Paul the manager got me into 2 cars and I couldn't be happier with the professionalism and attention to detail. I send my parents, my girlfriend and even my girlfriends mom their !!