Mike was willing to work with me to purchase a 2019 RVR GT Premium at a price I could afford. No pressure, stalling tactics, just straight up. Highly recommend Waverly Mitsubishi.
Great service. Brought the car to our home for a test drive. All questions about warranty and financing where answered promptly. We purchased the car over the phone and it was delivered to us! Thank you Tony. Best car buying experience we have ever had!
All of the staff at Waverley Mitsubishi were super nice and friendly. A lot of places try to swindle you into paying for things that you shouldn’t have, I paid $200 for the last diagnostic I got from another place and they basically just told me there was nothing they could do. So I was super happy to find out that they fixed my car up and also cleaned it and it was all covered by warranty! Honest, hard working people there, great experience!
Excellent service as always. Glenn the shuttle driver is very polite friendly. Nic at the service desk is fantastic as always and very knowledgeable.
Thank you again.
The staff is wonderful, from the first person to the last person waving as you leave. Thank you so much for a great experience. Just go to Waverley Mitsubishi you won’t be disappointed. 😊
Easiest vehicle purchase I have ever made. No pressure at all, very straight forward, no hidden charges or fees. Mike and Damien were great to deal with!
Excellent experience purchasing a brand new Mitsubishi Eclipse Cross. The entire purchase was completed online and was super easy to navigate. Great customer service upon pick up as well! Looking forward to many years of enjoyment with this vehicle.
Very good service today. Thanks for demonstrating adherence to social distancing requirements. 2 comments: The person who books appointments, somehow missed one I had scheduled for last week at 1000. I arranged my day around it with virtual meetings etc . But when I checked the day before to confirm-could not be found. Not sure what happened there but I am quite certain I had made the booking. So I came today. I was asked if I wanted a ? complimentary wheel alignment when I booked and I said of course. I may have misunderstood but it should be crystal clear to customers that it is the wheel alignment CHECK that is complimentary. Just a small comment. I always have good service. That is why I keep buying the product. The shuttle drivers are also excellent when used in the past. Thanks.
Had good service everytime I went there for my car. Nice friendly staff and never had any problems with the work done on my car.
Excellent service, friendly staff and a quick turn around time. Best dealership experience I've had in a while. A special Shout out to nick.
Great customer service. When repairs took longer than expected, I received a courtesy car at no charge. Car came back cleanly washed and drives great. Special thanks to Nic for getting everything done so quickly and thoroughly.
We had such an amazing experience at Waverley Mitsubishi! Everyone we dealt with was amazing!. I would recommend them to anyone and everyone. They are clearly focused on customer service and excellence.
When we got to the dealership we were greeted by Kerry and Mike. They were friendly, knowledgeable and client focused. They listened to what we were looking for and showed us what we wanted with no pressure. I have been to many other dealerships where they try to up-sell you and try to talk you into more. Kerry and Mike listened and showed us all the options for what we were looking for. We were also impressed with all of the extras that their vehicles come with even on base models. The price and the extras were unbeatable by anywhere else for what we were looking for.
The team at Waverley went above and beyond for us.
I cannot say enough about the people we interacted with!
Thank you so much to Kerry, Mike, Damien and Kyla for making our purchasing experience so great!
Nic always provides detailed and specific explanations as to why a certain service/ repair needs to be done. He consistently provide outstanding customer relationship....His service is Highly recommended!
Special mention as well to Sales Manager Nelson who always takes time to check if everything is doing great. Good team work!
Waverley Mitsubishi has been an amazing dealership to work with. From the beginning back in 2012 when I bought my RVR, the sales and financial team was friendly and acommodating. Since then, I have had contact with the AMAZING service department for my regularly scheduled maintenance. From Brenda, who books all my appointments, I receive friendly and prompt customer service. Most of all, from my service coordinator Nick. Nick is always going above and beyond for me. He listens to my concerns (which haven't been many) and is extremely knowledgeable with his expertise in Mitsubishi vehicles. He has been able to diagnose the problems and never books unnecessary or additional work. This leaves me feeling very confident in knowing I will never be taken advantage of. He is always greeting me in the service bay with a smile and will take the time to chat making me feel appreciated. He calls when he says he will call, makes sure I get out of the dealership on time with the shuttle so I'm never late for work and always explains whatever work was completed on my vehicle. I've loved my experience with Waverley Mitsubishi, my mom has since purchased her vehicle from there as well! I highly recommend this dealership for their professionalism and great line of vehicles!!
Nic and the staff at Waverley Mitsubishi went above and beyond in my opinion to fix my car's warranty issues. They not only fixed the issue I brought it in for but also corrected a recall issue. They signed me up for their loyalty card so I can apply cash earned this time to the next time. My car is practically brand new now, I will be driving it for years to come! Thanks for the great service!
It's been many years i have been dealing with Waverley Mitsubishi (Service Department) and dealership. This is my second car and grateful as always because of the services provided. Nic (service advisor) and Kirk C.(Service Ops Manager) provides excellent custumer service all the time. Your help is very much appreciated. keep up the great work! THANK YOU!
Recently I had two of my Vehicles serviced at Waverley Mitsubishi .
The work was very satisfying and done in no time , Nick service Advisor and Kirk service Manager were very polite and knowledgeable , they arrange a free shuttle to get me home and back. I would definitely recommend them to anyone that has vehicle issues , and I will be coming back as I always do.¨( I also like their free coffee 😁 )
Sincerely : Tom.G
Nic in service is very helpful! Always is very quick to respond, always has given accurate information and never has he once asked to do more than what was needed in regards to servicing and repairing my vehicle. If you can, when calling in for service ask for Nic In Service, he’s great !
This is my 3rd Mitsubishi, service is always exceptional from service advisors to service manager Kirk,his door is always open to everyone, also nice to see the smiling face of rose when my car is ready for pick up!
Thanks for the great service.
Had trouble with my car and I had it towed to Mitsubishi where I had bought it. Not only did they solve the problem with in two hours, but they washed my car inside and out ND there was no charge!! My new favorite people and thank you Nic for the awesome service and kindness. You all rock at Mitsubishi!!
Everyone at Waverley Mitsubishi has been great to deal with. Mike and Dylan had us set up and driving our new (used) car in no time, Kyla took the time to make sure we knew how everything works, and Rose and Patrick took care of our first service visit. It was a great experience to buy a car from this team!
Just picked up a 15' GTI from Mike Bewick, great experience sales wise. The Finance Manager Damien Perera was great to deal with as well. Kyla Attardo figured out why my phone wouldn't pair to the Car so that saved me some hassle figuring that out.
Couple complaints though, the Service and TPMS reminders weren't reset when I picked up the car. I had to look up the reset procedures, check my tire pressure, and reset those myself, the Car also says I need a new battery for my fob. 5 stars if it weren't for those oversights, I'd give 4.5 if I could because everything else was great and I'd recommend everyone I dealt with to anyone looking for a new vehicle. Slightly annoyed I have to go track down a new battery for the fob though.
Bumping my review to a 5 because of the owners reply. 100% satisfied.
Purchased a 2nd vehicle from Waverley Mitsubishi this month. They earned my repeat business with the 1st purchase and didn't disappoint the 2nd time. We dealt with Mike Bewick. He was very patient and answered all of our questions. We didn't feel pressured at all and were treated very fairly.
We've also had very positive experiences when getting routine maintenance with the service department. Well done Waverley Mitsubishi!!!
A nice clean and straightforward environment to make a purchase of a new vehicle which offers better trade in value than otherattentins and attentive personalised service. Essentially if you buy a car the only kind of car to buy is a Japanese car and Mitsubishi are at the upper end. They've been making cars since 1911 and they even made the famous Mitsubishi Zero fighter plane. I think they know what they're doing.
Great experience, no pressure when it came to msking a decision on our purchase and fair offer for our trade.
Excellent service... very friendly people..total peace of mind
Unrealistic upcharging service department. Got quoted 900+ dollar for inner tie rod replacement. Folks, call around the city and talk to your friends, you can make your own conclusion from this observation.
Walked in with cash to put down a deposit and make and offer on a used vehicle they had. Walked around for 10 minutes making eye contact with every sales person in the building. Not a single person offered to help. For being a snowy day in slow season you’d think they jump on a car sale. I guess I’ll start looking elsewhere
The service was excellent. All the information necessary was provided when it was required and there was great communication among all the people involved in serving us as customers.
Thanks to everyone at Waverley Mitsubishi for our purchase of a new 2019 Outlander. Every step of the way we were kept informed and treated in a professional manner. We look forward to your continued support.
Best place to buy a vehicle!!! Love the people who work there, made me feel very important!!! Thank you to everyone who made this the easiest and best day ever, Rino, Dylan and Kyla!!!
Fantastic, real people behind the desks that understand what it is to buy a vehicle.
Stress free, straightforward, simple. Best sales service I've experienced yet.
This dealership is different. From the moment I walked in, I was treated like a friend. There was no big sales pitch, just honest information and a no-pressure atmosphere. Adam was very helpful with number crunching and answering all my questions, and Kerry the Sales Manager was as enthusiastic about the PHEV as I am. I would recommend both of these gentlemen to anyone thinking about buying a vehicle, mitsubishi or otherwise.
Purchased my 2019 Outlander here and i must say, as my first time buying a vehicle here in Canada, i was very pleased and satisfied that i was served with utmost kindness and professionalism. Especially Jeth Reyes who took care of us (me and the wife) when we were having a hard time deciding on which car to buy that was within our budget limit as he showed us options, the pros and cons, and everything in between. Then there was Dylan and Kyla, two genuine people who only cared about catering quality service to me and my wife in the kindest and friendliest way possible as we were finalizing our purchase. Definitely coming back for my next purchase if we ever decide to get another vehicle.
PS. To whoever reading this, i strongly urge you to visit this venue and just try talking to them and you'll know what i mean about quality service.
Worst experience ever. I selected brand new Mistubishi RVR and the sales person requested me to deposit $1000 and applied for my financing.My financing did not get approved first time and they called me that they will try to get it approved but i decided not to get that vehicle as I am not interested anymore. I called them to refund my deposit but they said i have to get as vehicle and they won`t give my deposit back.No legal final documents were signed. I tried to get hold of GM but the receptionist there said he is not here and told me to call tomorrow. Sales manager does not want to talk, if the deposit won`t be given back I will file a complainant to the Better Business Bureau.
First of all, from what we experienced, please do yourself a favor and do NOT go to this place. Here is our experience: I wanted to buy a car and there was a dealer named Dan who tried to deceive us by any means he could. He found us a car which he said it is $13k , when he found out that we're not interested and the price is too steep, he suddenly reduced the price to $5k! As we didn't have a car, this guy told us he'll pick us up and give us a ride. He lied to us and never picked us up, he called and said that I found you some excellent cars but now I am too busy, come to the store as soon as possible as these cars won't last long in the store! We went there and after showing us some rubbish car with almost twice the actual price, when we asked to give us a ride, he (Dan) said I am too busy with my customers and in a very unprofessional, rude and humiliating way he proposed to give us some money!!! I think he did this because he found out we are not that easy to be deceived! We won't forget this rude behaviour! A place with a good management won't let such dealers to work there and take care of customers. Something we have not found there!
(Reply to the owner: Yes, this is the correct store. Yes, this person worked or maybe still working there. He is in the PHOTOS posted and he can be seen in the photos. Denial is not a good managerial policy!)
Couldn't be more satisfied with the experience. Everyone there was very helpful, respectful and very knowledgeable about the product and service. I wouldn't hesitate to go back! Huge thank you to the service staff! You all know who you are.
We have had our Outlander PHEV almost a week now and so far are extremely pleased. This was my first experience with Mitsubishi and also with the Waverley dealership. The staff were very helpful and tried very hard to find us a 2018 model equipped like we wanted. In the end we chose a 2019 SE Touring model that met our needs and budget. They were also very accommodating in getting us a delivery date that worked with our schedule. Thanks Waverley Mitsubishi for making this purchase a pleasant experience.
I've just received my 2019 Outlander & was really excited dealing with such a professional team, I recommend buying from such a company, since No hidden information, cost or details, without any pressure of buying additional items.
Excellent warranty with features as well.
After stopping in at a few other dealerships, These guys were by far the easiest to deal with. Shawna, Damien, Kerry, and Andre all went above and beyond to help us find the perfect vehicle. They all stayed after closing on Saturday (on the May long weekend too) to finish the paperwork and make sure the vehicle was ready to go. Thanks again guys!
Great service, everyone is always friendly, nice and super helpful. Very detailed and they hear exactly what you’re asking them. Nic, Brenda and Glen always offer amazing service. Highly recommend them.
Fantastic service on all fronts! Our sales associate Mike, finance manager Dylan and delivery coordinator Kyla were friendly and informative and made our purchasing process a breeze! We love our 2019 Mitsubishi Eclipse Cross!
Service was very good! Appreciated all the work the entire team put in to make sure I was satisfied with my purchase! Very accommodating every time I returned with small issues (sticky residue on display screen, loose battery terminal, etc.)!
Love the service staff here. Super pleasant. Service took longer than I thought but they do offer, coffee/tea,water and computers to go onto so waiting isn't so bad. They also offer free shuttle service. Got to ride in the new Electric Car! Smooth and Glenn really new his stuff. Made me want to buy one.
Service is excellent every time I bring my car in! Even if its first thing in the morning, the staff is very friendly and helpful.
Nic is very informative when explaining the recommendations for my vehicle and quick to mention any additional concerns. The shuttle service provided by Ron is very punctual as well!
With the expert service they provide, I believe my Lancer will run for years to come!
This was my first experience on buying a new vehicle, have always bought used in the past. I'm very happy with my 2016 Mitsubishi RVR, have not had any troubles with it at all! But if i did it has outstanding warranty to go along with the purchase. Definitely recommend this place if you are looking to buy a import!! Several thumbs up!! Thanks again guys for the great service 🙂🙂🙂
Wayne was great from the moment I walked in the dealership. I was treated great from everyone I had contact with. I will definitely be back with my business in the future. I will also let others know about the positive experience I have had.
Just purchased a beautiful Nissan Altima from Waverley Mitsubishi. Both Rome and Don were very patient and helpful in assisting me choose my car. They went over and beyond providing superior customer service throughout the whole process. I was also very impressed with Trish who took the time to go over all of my car's features and functions with me. All together, the entire team was fun, knowledgeable and caring. I would definitely recommend them to anyone looking to buy a new or used car.
Just recommending the RVR to a neighbour; I bought my AWD RVR at Waverley about 3 years ago. Not a single problem since then, I drove it to Vancouver Island from Winnipeg-great on the highway.It is super comfortable, reliable and has good gas mileage - a pleasure to drive. Excellent sales service at Waverley, with courteous, knowledgeable advice on warranty and financing from Financial Manager Miyako Shima. I have been very happy with routine servicing at the Mitsubishi dealer in Victoria. I would strongly recommend the RVR to anyone looking for an attractive, reliable SUV with good gas mileage, exceptional warranty and great value for your $
We have bought two Eclipse convertibles & a Lancer from Waverley Mitsubishi in the past 3 years. Always a pleasure dealing with their sales team and by far my favorite place to get my vehicles serviced! The president always congratulates us on our purchases and often swings by the lounge to chat. We will definitely be back for more!
Have bought several used vehicles from Waverley Mitsubishi over the past years.I have found no problems with any of the vehicles and especially enjoyed dealing with Chad and Rino.They are always willing to assist you and seem to always have time for conversation and concerns for any issues you may have.More like visiting family then a business.Thanks again guys.Keep up the good work.