Just had an amazing experience with Mercedes Saskatoon, particularly with Zane from the service department. We are actually from Regina, and drove up to Saskatoon for the day when we ran into an unexpected issue with our vehicle once we arrived into the city. Zane went above and beyond to accommodate us and get our vehicle looked at promptly, even though we showed up completely unexpected. He was even gracious enough to lend us a vehicle so that we could still get our errands and appointments in the city completed, while they assessed the issue for us. Once the problem was resolved, Zane took the time to fully explain to us what had happened and make sure we would be safe to get back on the road home to Regina. I really can't express how much we appreciated the service we received, and would 100% recommend the Saskatoon service department to anyone else! Thank you!!
Zayn was amazing to deal with. I really appreciate the extra time and care he took to make sure I understood everything.
Good guys far pricing very informative
I have no problem with in person service. Very professional. However, when I need to call in to book a service, would leave a message but no one calls you back. It happened last year. I believed I called 3 times. This year I called twice and finally decided to book it on line.
Call for information about a vehicle. Staff at service department done great job for looking up in service date and out standing recall for this C63. Check information that I asked and returned my call in just 15 min. Great service and thanks for everything you did for me. Thomas
Polite people but the experience was horrible, turn in my van to re code key and I received it after 5 hours with no remote start, they needed to disable the remote start but instead they cut all the wires and pulled out, going in for a $80 for re coding and came out with an almost $500 bill, I guess they gave me the whole "dealer" experience!!. Again, they are polite but not honest, 3 hours to cut 5 wires seems to be a lot of time to me.
Great shop and service!
Awesome staff would definitely come back for future needs
Friendly, efficient service as usual. Mercedes Benz has always met our needs and Saskatoon was no exception.
This is a very nice shopping experience. The salesperson is very pleasant and takes all the time you need to make it a good buying experience. Even if you're just looking.
The people at Mercedes Saskatoon were courteous and always ready to help you. Not only did I get a good deal, but they made the process pretty easy for me.
Ordered my G-Wagon AMG 2020 from here and hands down best staff. So helpful and process was very smooth.
Professional. The best or nothing. They take care of my Mercedes and always rush to make sure its on time. 5*
Have called them twice for a call back service on my car and left them message for them and have not heard back from them.That is totally unprofessional,disrespectful and disgraceful for this dealership and it's management. DO NOT RECOMMEND HERE!!
Great cars and good reception
As expected.
Left my Mercedes there for an out of province inspection as I got it from Mercedes Benz Heritage Valley. What I got in return was completely shocking. It was dirty all over and had bird waste on the back bumper. The differences between both the dealerships are immense. I was planning on doing all the service at the MB Saskatoon but now I’ll surely rethink about it
Edit: service department called and offered to clean my car. I’m really not the kind of person who’d scrutinize small details and post negative review. Thanks for your prompt response over my issue.
I don't usually write negative reviews but I don't have any choices I guess. The reason I'm doing this is just want to bring their attention to hope they can call me back once they see this. Dropped off my far three weeks ago. During this period of time they've NEVER answered my phone nor called me back. Left messages everyday however haven't heard anything from them yet for TWO WEEKS. That's how this dealership treats their customers... very disappointed. I wish I could rate 0...
I'd like to thank Jordi and Jolene at Mercedes-Benz Saskatoon for my purchase of my new A250 4Matic hatchback. Very kind and friendly service, especially buying the car of out province from Alberta without any complications. Defiantly do recommend buying a car from this location, would even come back again. Thanks again.
Great staff, very friendly and clean dealership. When ordering parts they are fast and get your car in ASAP. 5/5 always a great experience when I go in!
Service personnel are excellent but far as maintenance or mechanics go not impressed at all.
Cars aside, people at the Mercedes Benz Saskatoon are always been helpful and friendly.
I took a company vehicle in to the service department last week. We were having an issue with the sliding door. Due to the nature of our business we needed the vehicle back ASAP. I made the team aware and by 10 am (we dropped it off the night before) the door was repaired, the vehicle had been cleaned on all the surfaces that could transfer you know what, and we were back to work. It is this kind of service during these kind of times that sets a company apart. Thank you to Bryce, Stewart, and the whole team you made our week.
Recommend chatting with Lee(冯）, he’s experienced consultant if you want to own your favorite ride!it’s a very pleasant shopping experience !
Recommend chatting with Lee(冯）, he’s experienced consultant if you want to own your favorite ride!it’s a very pleasant shopping experience !
See ALVARO CAMPOS for your next Mercedes at Mercedes Benz Saskatoon. He is very friendly, professional and supportive. Doesn’t push at all, allows you to test drive and check a vehicle as many times you want. He worked very patiently with me for over a month trying to find me the vehicle that I wanted and within budget but unfortunately I couldn’t make a purchase here at this time. I really appreciate all the efforts.
Had a great first experience in becoming a Mercedes-Benz owner. Alvi was very helpful with any questions I had and accommodating. Everyone makes you feel very welcome.
I recently purchased a vehicle from the team at Mercedes-Benz Saskatoon and have never been through a buying process that was so smooth and easy! I had the pleasure of dealing with Alvaro Campos who helped me out and kept me up-to-date every step of the way. Very professional and knowledgeable. Thanks Alvaro!
I strongly recommend purchasing your vehicle here.
I purchased my new car here recently and out of all the Luxury dealers I went to, this one was definitely the best. It was very nice to work with Alvaro to find our dream car, he was very welcoming and took the time to make sure all my questions were answered , he is by far the best sales person I've ever dealt with. The delivery process was also very smooth, and we highly recommend this dealership.
These people are very good at lying and cheating. I have been waiting for my vehicle's allocation for a year and half. I was NO.6 in the whole waiting list and they just keep pushing me back of the list. Today I was told there are still 8 people before me. There are more people before me after some deliveries and 1.5 years, can you belivev it?! I have all the email and massage history and will definitely report this to MB Canada. Never purchase any vehicle from Wyant Group!
I would like to share a great find....Alvi Campos! Exceptionally respectful, no pressure yet offering on point information on any vehicle we asked about. The staff is friendly, professional and welcoming. This dealership goes above and beyond for the customers, and we will be purchasing our next vehicle from them. Thank you for helping us out!
Very quick response and especially thanks to post sales service Mr. Leo for kind coordination. Appreciate courtesy vehicle during repair service.
Chelsea and the team here have treated us with nothing but respect, professionalism, and kindness when we had an emergency with our GL 450. They fit us in with a full schedule and took care of all of our needs. They’re truly an amazing team and we can’t speak more highly of Chelsea!
Great people, good work but seem to take longer than they estimate to do the job.
Dropped my car off for its first service booking, today on my first Benz. Outstanding treatment from start to finish, they knew my name as I was walking in and made me feel welcome. They had a beautiful loaner for the day and I didn't even request one. Top service and great people in every department.
This is a very nice shopping experience. The salesperson is very pleasant and takes all the time you need to make it a good buying experience. Even if you're just looking.
My wife and I just purchased a 2019 CLS 53 from Saskatoon Mercedes... our sale person Anna Hamilton was absolutely wonderful . We had a small issue with the vehicle but after discussing this with the store manager Bryce as well as BJ Nakrayko we were assured all will be taken care of .. we highly recommend this dealership if you are looking for a excellent car and a great experience as everyone is always helpful and friendly..
I have had some issues with this dealership (sales and service) in the past, but after meeting Miguel, all my anxieties were washed away with his charm and friendly dealings. I am sure I am going to purchase my next vehicle with no other than Miguel if I go for a Mercedes car. I am not easy to be pleased; I am a hard bargainer and I insist on my terms. It is not easy to deal with a customer like me, but then it is their job to satisfy their customers. (I have a harder job than theirs: I personally see 30 -40 "customers" a day, and almost every other "customer" is difficult to deal with, and yet I have to show my highest courtesy, respect and good manners.
The only concern I have is I am not qualified for a free loaner when I bring my car for service or otherwise, (even though I live 150 km away), because I bought my S450 from another dealership outside of Saskatoon.
I had the best experience with the service department!! I dealt with Leo, super nice guy, explained everything that was done to my car and just did a fantastic job overall! They also are willing to fix a tear in my seat for free which I completely did not except but I appreciate so very much! I can't say I've ever received this great of service from any other Mercedes dealership I've been to, and when I am in the market to buy another vehicle I will definitely be coming to Mercedes Saskatoon! Thanks again, keep up the good work!
Good service. And very nice people willing to help
Miguel helped me over the phone even though it was not a question for his department! he was very helpful and kind! Just the kind of service you should expect from a Mercedes-Benz Dealer.
I was just browsing at what Mercedes had in store and met Miguel. He was so personable and friendly! Although I wasnt look to buy right away, Miguel was very patient with me and helped with any questions I had. When I’m ready to buy, I’ll definitely be back specifically to shop with Miguel and recommend him to all my friends. Couldn’t have had a better experience!
Some of my family referred me to Miguel in Saskatoon and I’m so happy they did. I absolutely love my car and how professional he was about everything was an added bonus. If anyone needs a vehicle I’ll be sure to send him Miguel’s way!
Great customer service!! Everyone was very pleasant to deal with!!
Great staff! Very helpful and knowledgable.
Our shop called 6 times in total in the last two weeks to get quote on parts for 4 different cars, got hang up 3 times and waited more than half an hour then i hang up myself twice. Only 1 call actually went through, then the guy on the phone said he will call back after but never did.
Ended up having to talk our customer into ordering after market parts for all of those vehicles. Because we cannot even get to the dealer's parts department.
I went to the Mercedes Dealership today. I was very disappointed. They did not acknowledge my presence. The words that were spoken to me were 'excuse me'; I was in the way of an advertising booklet. Mercedes-Benz Saskatoon will not be getting future business, This comes to the old rule don't judge a book by it's cover.
My Sprinter van broke down about 150kl from Saskatoon and I had it towed all the way to the Mercedes dealership. They are really the only ones equipped to handle the Sprinter engine, and I couldn't have been happier with the service I received.
They spent hours with my van, taking it apart and really investigating what the problem might be. Their diligence paid off, and they discovered a rare and challenging issue, one that didn't even appear as a dashboard indicator light. But rather than just tell me the problem, they took pictures, as well as the time to explain exactly what was going on. I really trust their mechanics. I felt like I wasn't being conned in any way. Quite a relief in a strange city with little options. But this review wouldn't actually be complete without a shout out to the women at the front desk. I sat at the dealership for two days, waiting for some kind of news about what was going on with the van, and without anywhere to go. I live out of that van. I sleep in that van. I am on tour, and I know no one in Saskatoon. They were so kind to me - and really made me feel welcome. I do not fit in well at a Mercedes dealership. I am a touring artist from Portland, Oregon. I ooze hippy. I tracked mud into the showroom. I combed the rats out of my hair in the lobby. I drank many cups of the fancy customer coffee. And it was lovely. I felt really well taken care of by these ladies. They gave me advice, they commiserated, they made sure I had a ride to the airport when it was finally clear that I was going to have to leave the van in Saskatoon for a spell. They were great company, and I'm so grateful for their generous customer service. If I ever have the means to buy a Mercedes, that's where I would go.
This is the worst mercedes-benz location ever. I hope to never ever need to go there for anything my experience with them was horrible and if you have any reason to have your car serviced here RUN. Regina location is so awesome ask for Kelly she is very nice and has good customer service skills. Unprofessionalism is the middle name of this location. We had a flat tire on our way to Saskatoon and had to get our tires here they were trying to sell us 4 of there tires after telling us we needed 2 tires changed when only one tire needed changing. Again don't use this place if you can avoid it.
I had an emergency request to this MB place about Def failure codes in my Sprinter. Service advisor named I believe Tony said I have to leave my vehicle there codes reading. My MB mechanic in Chicago would laugh on this but I was 1300 miles away from his MB shop dealing with "no clue" Tony. I gave up on this MB place.