We were looking for a luxury SUV specifically for GLC43 AMG. After talking to Alexandra Tomulescu we decided to come to the dealership in St Catharines.
Alexandra explain everything about this car, took us for a ride and was explaining everything in details. She is very intelligent, polite, very patient and very helpful.
We picked up the car after 3 days, and again Alexandra met us with the big friendly smile. Couple of days later she called us to follow up.
We are very thankful to Alexandra, the manager and other stuff. Everybody was very friendly. Thank you all it was pleasure to deal with you.
Would recommend the Performance Mercedes to anyone who is looking for a new vehicle. From start to finish Michal answered all of my questions and provided the best help. Everyone at the dealership (including Ryan and Justine) was so accommodating and provided impeccable service, I could not be happier with the whole experience and my new car!
I started my journey with Mercedes in 2010. Since then I've purchased 5 Mercedes with 4 different dealerships. Since meeting Kyle Datzkiw at Performance Mercedes I can confidently say that I've found my permanent dealer of choice. Kyle has been beyond EXCEPTIONAL. Kyle has been patient, understanding and VERY knowledgable. He has a no fluff approach and has handled my questions and concerns even after the sale. Thank you so much Kyle and Performance Mercedes for making the purchase of my vehicle so enjoyable. This dealership has a genuine interest and care for their customers and it shows.
The entire experience from start to finish at Performance Mercedes-Benz St. Catherines was exceptional. Was referred by a friend and could right away tell why their customer service is top notch. Everything was explained in all details, exceptional care taken and a wonderful client experience. Dan, Alfredo and team will go above and beyond to ensure you are happy with your purchase. They were even able to help out with an excellent trade in value for my vehicle. Cannot recommend them enough!
Excellent Customer service. The service department manager Laurie Cambell goes above and beyond providing customer care, with courteous, prompt service and providing fair pricing. It was a stress free experience having my car serviced today at Performance Mercedes-Benz.
We bought our first Mercedes Benz from Performance in St. Catherine’s. Our experience was excellent from start to finish. Thank you to Alex and the rest of the team for working with us as we found our perfect car.
Performance Mercedes has gone downhill since the new owners have taken over. The best people, like Glen in Service, are gone and the new style of customer service is like dealing with a bunch of money grubbers. My wife just bought a certified E-Class within this past year and because of Covid 19 has driven very little. The service notice came on and my wife brought it in for service. Remember, it's been almost a year, and they wanted $1000.00 for service A. She was told she needed new spark plugs, transmission fluid change, brake fluid etc. This was all BS of course. How does a Certified Used car suddenly need new spark plugs, transmission fluid change etc?
This is not the Performance Mercedes-Benz that John Mann and Cam Champion built up with good honest service and customer care. I'd switch to BMW but the new people own that as well and from what I hear the same problems exist there as well. We will be looking for a new dealership.
From Start to Finish, simply amazing experience!
Our experience started during the peak of the pandemic, so we were very apprehensive about buying a new car. Dan (manager) went out of his way to help us find the right car for us with absolutely zero pressure. What an amazingly kind and genuine person. Once we had found the potential car for us that met all of our specifications, we arranged a social distance meeting at the dealership with Kyle. Upon entering the dealership we were greeted with open arms and great smiles (behind masks of course!). The reception was very genuine and warm, and Kyle greeted us with his enthusiastic and relaxed manner. Due to social distancing, they entrusted us to drive the car alone, with zero pressure. After we agreed to buy, we met Shobhit (Finance Manager). Shobhit, like his colleagues, was incredibly genuine and welcoming, with absolutely zero pressure sales for added extras. He was incredibly informative and supportive.
Since the purchase, Kyle in particular has been incredible. Kyle will not rest it seems until everything is perfect. We found a small issue after the purchase and Kyle (and team) went beyond expectations to completely solve them and ensure we were absolutely nothing but 100% happy.
I cannot express fully how much I recommend this dealership. They made a potentially anxious experience fun, relaxing and an absolute pleasure. We will be returning to replace our older car! Thank you Performance Mercedes!
Great experience recently at the dealership! Kyle D was very knowledgeable and worked hard at getting me the car that I wanted at the price I was comfortable with. Very good follow-up to ensure I was satisfied and to answer any additional questions that I may have. Everything was handled seamlessly and with ease. Great meeting the Sales Manager & GM too- felt very welcomed at the dealership.
Fantastic service. Highly recommend!
Service adviser Glenn Miller is the best! He'll look after you!
Thanks Glenn.
Was in this location not long ago. Dealt with Kyle Datzkiw. Although we were not able to close a deal, he remained very professional. Also followed up with me about incoming stock I may be interested in. I'll be keeping this dealer in mind for a future car purchase.
Purchased a car from the St Catharine's dealership and Kyle Datzkiw our salesperson was excellent taking car of all our needs. Will definitely purchase another car from him. If I can give my experience 6 stars I would, once again thank you.
Just took delivery of our new 2020 GLC 300 Coupe. We had an amazing buying experience, dealing with the knowledgeable sales expertise of Kyle D. Could not have been more pleased with Kyle’s low pressure, comfortable manner, and extremely friendly nature. Due to Covid-19, our order was delayed with production shutdowns in Germany. Kyle kept us up to date with phone calls, text messages, as well as latest updates from Mercedes Canada. He and the Performance dealership even put a “rush” on our vehicle once it hit the shores of Canada. We highly recommend Kyle and the Performance team if you are in the market for a Mercedes ride!
We had a wonderful experience doing our auto purchasing deal with Kyle D. and his team of Shobhit K. and Ronan H. We had an idea what we wanted, but Kyle D. helped focus us on the best selection for our needs and accommodated our special requests. He even had us chauffeured to the dealership once the
SUV was fully polished up and wrapped for delivery.
My wife appreciated the professional behaviour of
Kyle and Shobhit who both answered all our many questions with respect and pleasure. We would highly recommend Kyle for your next MB purchase.
Excellent and attentive sales service. Kyle was very attentive and courteous. Used face masks during our interaction as I am imunocompromised. Standard Mercedes service. Large choice of star certified cars to chose from.
Never again to this place. Very disappointed with everything there from service to sales to customer care. I purchased twice from them and now I regret it. If you are looking for average quality of after sale go for it but defiantly not to luxury car level. They can deal with basic stuff but when it comes to slight complicated issues forget it. My car was in the dealer and I asked to fix my sensors and parking assistance , they said it is the dint on your bumper. Did not even to look exactly where the problem is. I fixed the bumper and still the same issue. I went to fix the brake and right after I got warning active break assistance not working. Now I am on my own with this pandemic situation no pick up no wait in the shop. I am stuck and simply they do not care. Better to find another dealer.
A WONDERFUL Experience from beginning to end. Exceeded all of my expectations , process was slick and effective all on line. Everyone I dealt with was responsive and knowledgeable and continue to deliver
a very focused Customer Care.
This was the BEST car purchase experience of my life! Kyle D. was incredible and beyond professional and helpful. Every single step of the purchase process was easy, straightforward and well managed. I traded in my vehicle as well and the service for this was over and above anything I have ever seen. I also enjoyed my dealings with Justine on the financing side and she ensured everything was immediately handled with my insurance company. I would recommend Performance Mercedes-Benz and their outstanding team to anyone!
Although they kept my vehicle for 2 weeks (Repairs & Sourcing parts), accommodations and customer service was amazing! Glen provided detailed updates everyday, I didn't have to call once. Thank you!
Currently at Performance Mercedes on Ontario St. The service team of Mathew and Glen are fantastic. Polite, professional and courteous. I trust there recommendations to the work on my car. The young man at the concierge In the bay doors was also fantastic! He also followed up with me while I was waiting for the oil change.
Currently at Performance Mercedes on Ontario St. The service team of Mathew and Glen are fantastic. Polite, professional and courteous. I trust there recommendations to the work on my car. The young man at the concierge In the bay doors was also fantastic! He also followed up with me while I was waiting for the oil change.
Truly pleasant experience making a vehicle purchase at Performance Mercedes St Catherine. Alexandra Tomulescu was both professional and very knowledgeable. Really liked the car delivery to my home 1.5 hours away.
Purchased my AClass 220 in October 2019, through Alex Evans. He was an absolute pleasure to work with. I felt no pressure, Alex gave me all my options upfront. There was no hassle at all. Quick and clear communication through email and in person. Alex was attentive to the specifics I was looking for in my A220 and scoured all north america to find it exactly . He was very mindful to my needs and went above and beyond. He even got me my red bow when picking up the vehicle. An absolute pleasure to purchase here and from Alex! Thank you Mercedes Team!!
It took me a week to go from quote to purchase. Alexandra ensured my experience was smooth. She went above and beyond to get me the best deal possible. Great place, excellent service and staff. Highly recommended.
Alexandra is the face of Mercedes! Her incredible dedication to providing the best customer service is second to none! Not only was she diligent in the way she worked, she also provided us with the best price and packages. She worked with her managers to get us the vehicle we needed within our budget. She was very welcoming from the start and explained each process/term in a way that left you thinking that you could also work at Mercedes! She is definitely one of kind and I am looking forward to purchasing my next vehicle with her again. If you go to this dealership make sure you ask for her and you will not be disappointed. Keep up the excellent work Alexandra!
I recently purchased my first vehicle from a Performance Auto Group dealer and I am beyond satisfied with my experience. Everyone at Performance Mercedes was a huge help to me. Big thanks to Chris K. for going out of his way to find me the exact car I wanted. Also, thanks to Ronan who processed the deal and made it a perfect delivery for me. Thanks to Justine and Shobhit as-well for getting me set up with tint and paint protection for a great price. If you are in the market for a vehicle, or looking to service your current Mercedes, I would highly recommend Performance. The pricing is competitive and the staff is very friendly, inviting, and will accommodate to whatever your needs are. Thank you Performance Mercedes!!!!
I was extremely impressed with Kyle Datzkiw at Performance Mercedes. I sent a request about a pre-owned Audi RS5 and Kyle phoned me back Immediately. I traded in an 11 year old BMW that has been a sentimental favourite in my family. Kyle was extremely honest, but aware that assessing its value was a matter of pride for me. We had to communicate over phone and email as I live in Toronto, but I ended up putting in an offer that same day, subject to inspection of the cars. Kyle went the extra mile to fix some curb damage on the rims on the RS5 and was very communicative and responsive during the period between putting in the offer and inspecting the cars. On the day I picked up the car Kyle and everyone at the dealership was extremely professional and friendly. We ended up inspecting the cars, doing all the paperwork in a little over an hour. After one week with the RS5, I love the car and feel great about the whole buying experience. This has been the best car dealership experience I’ve had. Thanks again Kyle! I hope to be back.
Outstanding experience from my sales rep Alexandra. She is honest, professional, a really great person and would trust her with any deal. She really went to bat for me and did everything to keep me happy. Went above and beyond all my expectations by personally delivering the car to my home. If you need a car I highly recommend this dealership and please go see Alexandra she’ll take care of you!
Dave Cabansay is a god send. He’s knowledgeable and friendly to deal with. He handled our purchase well and we never felt rushed into anything.
Bought my first Mercedes from this location. I didn't haggle on the price, I was just happy to purchase a car I had worked hard to save up for.
I've just nearly surpassed 60,000km and have had to replace 3 different tires. $450+ each time. I appreciate that some vehicles have problems, regardless of price, make, age etc.— however what is most concerning, above all else, is the complete lack of integrity and the subpar service I've received. "We don't make the tires", to me, isn't an answer that is by any means helpful or emblematic of any care or compassion. I hate resorting to posting negative comments on a social platform, but I will truly find solace if this can hopefully prevent at least one person from making the same mistake I made.
Johnny was a really helpful guy,great talking,great cars.
Definitely a pleasure get a car from Johnny!
We just made a purchase at performance Mercedes Benz and had the most excellent service from Alexandra. Her knowledge of the product is to be commended and the way she treated us from the moment we saw the car in their lot to picking the car up was remarkable. I would like to personally thank you Alexandra for making us feel at ease and making our Mercedes experience one to remember and talk about to others.
Kyle was professional from start to finish. Will continue to engage dealership from purchases to service. Recommend Kyle and dealership to anyone considering joining Mercedes family.
We have been shopping for a luxury vehicle at various dealerships, Performance Mercedes Benz, by far, was our best experience ever. Alexandria Tomulescu was extremely professional, knowledgeable, patient, friendly, answered all of our questions and gave us excellent service from the moment we spoke on the phone to the time we drove off in our CLS550. We were very pleased with the Manager and other staff we dealt with. We highly recommend doing business with Performance MB.
I didn’t buy my vehicle from this dealer (but wish I had), and was referred by a friend to bring my vehicle in for service to this dealership. The people working at this place was amazing to deal with. Friendly, knowledgeable, and courteous from the appointment booking through to the cashier at the end of the service, all top notch. Would refer family and friends to this dealer.
Would recommend the Performance Mercedes to anyone who is looking for a new vehicle. From start to finish Michal answered all of my questions and provided the best help. Everyone at the dealership (including Ryan and Justine) was so accommodating and provided impeccable service, I could not be happier with the whole experience and my new car!
Just picked up my car on Saturday. As usual it was delivered exactly as ordered. I am always very pleased with the level of service and professionalism with them. No drama. Give them a try, you won't be disappointed.
From the start of our journey to buy a Mercedes, the manager, Ryan, made sure that all of our questions were answered and we received the best attention. He passed us on to the salesman Lucas Wojnarowski. He and the entire staff at Mercedes showed truly exceptional personal care and attention. We cannot recommend them highly enough!
Useless called a bunch of times did not return the call, went there to book an appointment for service, all they did was took my number. I still don't have an appointment and won't be going there anyways. Take the drive and deal with any other Mercedes dealership! In response to your response:. . . . . Feel free to call me to discuss this anytime, I drove there to give you my number.
Unfortunately, the excellent service we received from Nick in sales did not follow through in our service experience.
Mercedes is not responsive to the dealership. We had a part replaced a year ago break again and the dealership can not get a reply from the manufacturer in terms of honouring the warrantee. They asked me to start at ground zero with customer service and provided the general 1-800.
Ryan in service reception has been very sweet but there is not much he can do and perhaps our business is just not that important?
Not all of the service reception team is as customer orientated as Ryan.
Not the experience in service I would expect.
I am disappointed with the product, the manufacturers integrity and lack of responsiveness.
First Mercedes purchase and it was a fantastic. Lucas Wojnarowski was great to work with. His follow up, communication and clarity made the whole experience at Performance Mercedes Benz simple and a great experience. Thanks, especially to Lucas and the rest of the staff for all your experience in making our purchase seamless and enjoyable.
I spent over 30 years in the automotive business advocating for more women in this industry. So when it came time for me to (FINALLY) buy the Mercedes of my dreams, I was intent on giving the opportunity to a female sales consultant. Yes, they are still few and far between but when you have the opportunity to deal with a gal such as Alexandra, you will be glad you did.
Alexandra is extremely knowledgeable and hard-working. She is consultative and pleasant and you can shop without feeling the sales pressure often experienced at other dealerships.
She is skillful at building a relaxed rapport and finding solutions to meet your needs. She will come in to serve your needs on her day off and is always accessible and responsive to emails and texts. So even after the dealership showroom lights are dark, Alexandra is working to service your needs.
I recommend you ask for Alexandra even if you're just "tire-kicking" this brand. She won't high pressure you into a sale until you're ready but you can certainly learn a lot about the MB products with her on your team!!
Thank you Alexandra... I just ❤️ my new AMG C43 cabrio!!!
I have purchased many vehicles in my lifetime and every time i purchased, i do so because I was intimidated many times by many salespeople. I felt anxious and overwhelmed again and again. BUT this time I did things very differently and had an absolutely amazing experience. I dealt with Alexandra and she was the most respectful, hard working, honest, funny and knowledgeable person i have ever had the benefit of meeting. She made my experience a total pleasure from the moment we connected. If you want to be listened to, respected and made to feel like nothing is too much trouble, please take a drive to the dealership. You will not be disappointed. Everyone i met there was amazing to deal with. i give this dealership a 6 star rating!
Thank you for the incredible purchasing experience. I have never had such a positive car purchase process. Every aspect of the experience was top notch. And everyone I spoke with or met was great. Thank you for making the process so positive and for the delivery of a great vehicle.
If you are an out of town client and haven’t quite found the perfect Mercedes vehicle to match your needs, we highly recommend you contact this dealership. We found our vehicle and discovered that distance is not an obstacle for the Performance Mercedes-Benz team. They exceeded our expectations with their exceptional client focus. Our sales consultant Alex Evans was very professional, respectful and took the time to answer all our questions which was invaluable. He even prepared a video of our vehicle and delivered it. It was a refreshing experience.
Amazing Once again!! I just purchased my 2019 B250 from
St Catharine's Performance MB via Nick Smolak and 1 month ago I was hit and the vehicle was written off. I contacted Nick again at the dealership and he took care of everything from beginning to end and even got me a lower payment on a newer year and same model car. No other dealership came close to his pricing and service. Shout out to Justine in the Finance dept who also did an amazing and thorough job. Great experience and I would never think of dealing with any other Sales rep or dealership. Keep up the great work!
I’m beyond grateful for the excellent service experience from Performance Mercedes.
I was starting to loose faith in the Mercedes brand due to poor customer service with the two local dealerships to me.
Wait times for servicing and loaner vehicle availability is a joke at the other Mercedes dealerships.
I’m so beyond impressed with performance Mercedes because they not only got my vehicle in quickly, they fixed it right, The first time. They even came to my doorstep to pick it up and drop off a loaner vehicle!!! WOW
I’m completely amazed! I didn’t even buy my Mercedes at their dealership. And they still truly rolled out the red carpet.
I absolutely will only be buying and servicing with Performance Mercedes.
Thank you all for making my Mercedes experience so great. But special thanks to Matt my service advisor. Being so diligent in just making things happen.
It’s such a great feeling to know that there’s a dealership that actually works in the customer’s best interest and takes pride in exceeding highest expectations.
I think every Mercedes driver needs to experience the Performance Mercedes ways.
Thank you!
I've been having a long ongoing problem with my transmission, the car would be happy with just turning the car off and on. Well it finally quit after 4 years in my garage. That is terrible, because the car locked itself out from being moved. I sent a message to the best sales guy (Nick Smolak) I know on a Sunday, and he responded and got the best service manager to plot a course for getting me out of this jam. CAA already threw their hands up on removing a car from a garage, Glen the service manager got the right stuff to my house and got my car out and brought it to their shop for repair. Diagnosis was quick, it was expensive but not as expensive as I thought considering I've been riding a broken horse for 4 years. I got a loaner vehicle to take care of the loss of service, and everything was finished within the week, parts arrived, vehicle fixed, vehicles exchanged.
Thanks Performance Mercedes for the over the top service!
Some of the worst services I have ever received. They were two weeks late on delivery of a used car, which isn't a huge deal. But they kept telling us it would be ready the next day. So my wife and I would make arrangements and they would keep making excuses. Very poor communication. Two rims were sent out to be fixed when getting them back Rob from sales said he refinished the rims himself and didn't realize until I got home that he took the finish off the rims. Treated my wife and I like second class citizens. Kept saying things like "well it's a 2010 what do you expect" (2010 C300 with only 78,000kms) Picked up the car and someone at the dealership blew the rear speaker, which wasn't blown when we test drove the car. If there was a negative score I could give I would. I will never return to this dealership or recommend anyone going there. I have bought many cars and never received such poor services or have been treated in such a condescending manner. Thumbs down to performance Mercedes.
UPDATE: After getting the speaker repaired, they let the car a disaster, there was boot prints all over the back seat and a boot scuff mark on the back of the centre council. they never cleaned up the mess in the trunk Also the oil change was not done as promised. The service oil light came on only after 15 days of owning the car and come to find out the brakes were not done either as we were told they were new.
Words can not express how disappointing and concerning this is. Was told by Rob from sales today that the dealership doesn't do oil changes or detail used cars and what do I expect from buying a 2010 car. After dealing with Chris from the service department the oil change was done and I can back to get my brakes done for free like I was promised by Rob when I bought my car.
Martin was great. Colonel Sanders, however, was useless.
I purchased my first Mercedes at this dealership and the experience has been beyond exceptional since day one. Not only did I find a perfect vehicle, but the team at this location really helped me to obtain a great financing plan.
Almost a year later, I'm compelled once again to rave about this place. Standing at a Service Ontario and missing a few items (ie. my ownership), my Sales Consultant, Alex Evans, quickly responded to my call and texted me the info I needed! This would never have happened so quickly at any other dealership.
If you are considering purchasing a vehicle, make it Mercedes, buy it here, and go through Alex!!! You'll be happy you listened to me.
Just got a 2016 C300, people there are wonderful, the sales who helped me is Shobhit, he is one of the best sales I have ever met in my past experiences. Its wonderful to buy a great car in an excellent service!