Our second used car purchase here now and the sales team have been great to deal with. Jonathan our sales rep has been pleasant and the process has been compliant to covid rules. .. In the past servicing Ethan has been able to very well handle all our problems as one could ask for. This will keep us as good standing customers. Thanks to all
Picked up my new CX 5 today, and I absolutely love my new car. Jamie Holmes was fantastic through out the whole process, start to finish. He was very personable, and happily answered any questions I had. Anil was also a pleasure to deal with. 10/10 recommend.
DONT GIVE YOUR MONEY! I had paid two years ago when I first bought my car to have a spare key done for the car. They told me that my key was done so we picked it up and thought it was fine, come to find out that two years later - the key doesn't even work.... We had called Edwards Mazda and asked them about it, come to find out they didn't even program the key and didn't even tell us the key had to be programmed. So we asked for our key to be programmed than and its almost $150 more!
Absolutely sick to my stomach witnessing the videos of a car fire on Boundary Road. My nephew bought that car from your dealership a month ago. He could've been killed! It never should've been sold in the shape it was. How on earth it passed a safety is mind boggling. He deserves a FREE brand new car! It also sickened me to give you one star, you deserve zero!!
Went in to trade my truck for a used vehicle they had on the lot.after the salesman went to have a chat with peewee Herman to see how much they could get away with They offered me 6K less than blue book value saying “it’s hard to sell a truck like that people don’t want them” it’s a ram Ecodiesel. Not really sure what he was going on about. Truck runs fine with 2 years of factory warranty left. They just wanted it for nothing. And wasn’t willing to budge on the overpriced vehicle I was looking at. I’ve heard it before about this place and not I know first hand Nothing but crooks.
I just wanna thank John and Steve for helping my sister get a car. John is very nice and even let us take the car home for few hours. Easy to talk to and polite. Steve was helpful in getting a loan for my sister at a very good interest rate. They have the best price for the car we were looking for. It was great experience and I recommend buying here.
I had such amazing experience with this company Anil and Cody they both were really patient and listen to everything when trying to explain myself and with my husband not having any credit to help me Anil was able to get him sign on to help him get credit I took this baby for a test drive fell in love with it they knew what I was looking for and got me into my first new SUV thank you to everyone that helped me I definitely recommend going to see them
Quick service for fixing the starter on my Mazda - would return
The owner is an alcoholic and super sketchy and runs his busy like that so I would be careful of whatever deals they try to make to you
I do not recommend buying a car from this dealership. Horrible costumer service, if your vehicle goes in for a service it will probably come back damaged. Make sure you check your car inside and out folks before sending it there. I am missing brackets and bolts. Completely unprofessional and ridiculous I would not send me worst enemy there.
Made an appointment for (quote): "Winter tire change and regular servicing".
Tires were in the car, and I confirmed when I arrived that the tires would be done. I was assured there would be no problem.
When I got the car back I asked if there were any problems, I was told no.
Out of paranoia I checked my tires - they had no been changed at all (though apparently they were rotated).
The explanation was that "because your tires weren't on rims, it would have taken extra time to change them". That's kind of understandable I guess (though remember half the reason for my appointment was to put the tires on).
What boggles my mind, though, is that they didn't bother to either ask if the extra time was okay, or even to tell me that they couldn't put my tires on. If it wasn't for my checking, I might've driven the whole winter without knowing. Makes you wonder what other stuff they didn't bother to inform you about.
If I could give zero stars I would this place deserves a negative rating. took our new 2020 dodge ram to their carwash in Pembroke...went through the automated wash, we weren't in their for even a few minutes when we heard something hit the side of our truck, 3-4 times the wand hit the back end of our truck leaving a small dent on our $1200 bumper -- called immediately after we got out and spoke to a women on the phone who chuckled and said their machines are programmed to go around vehicles so it was unlikely that it hit and "okay so what would you like me to do about it" after getting home we noticed a small dent in our bumper and some scuff marks from where the wand was hitting...we took our truck for them to look at and Roger told us there is no way their machines could dent our bumper, when we told him our truck is new with zero dents he laughed, smirked and again said there's no way our car wash would dent your bumper.
the lack of professionalism and arrogance is unbelievable. I knew as soon as that number we called said Edwards Mazda it was going to be a joke. stay far away from anything to do with this company.
We've been servicing our vehicles here since our move to the area in 2013. We had a used Mazda 3 and even though we didn't purchase it from here, they always treated us like a loyal customer. The staff are always knowledgeable, honest and transparent. We also had a second vehicle, when we moved to the area, a 2012 Ford F150. It continued to be serviced with Ford due to our purchased maintenance package. Mazda always offered a better service and customer experience than any Ford dealer. Therefore, when the maintenance package expired, our F150 was also brought to Edward's for all service and regular maintenance. Due to the exceptional treatment we received from Ethan and his team, when we decided to upgrade our Mazda 3 in 2017, we knew we had to give the sales department an opportunity. The sales team also surpassed our expectations. We purchased a brand new CX-5 with the help of Jamie Hawkins and Jamie Holmes. Both were honest and never pressured us in any way. We found the buying process very smooth and efficient. Edward's continued to service our vehicles and treat us the same way they did the first day we became a customer. We've always felt valued and for that reason, we continue to support them and have now purchased our second new vehicle through them. Our CX-5 was traded for a 2021.5 CX-9. We appreciate everything they do to make us feel like our business matters. Price does sell, but service goes a long way in keeping your customers happy. High praise to the whole team at Edward's.
This is the 3rd vehicle I have purchased at Edward's Mazda and I will keep coming back. The staff is experienced and professional. I will recommend them to anyone looking for a vehicle.
Sales and Service have always been amazing. I have purchased 4 vehicles here and never an issue. Highly recommended!
Great experience.Brought my vehicles here for service serveral times and very satisfied with the service and the price. Friendly staff.
I have not had great experiences here. Lack of compliance with masking/public health measures was my first concern a few months ago. This week, I needed to have my summer tires put on. I was storing them at the dealership. When picking up my car, I was told there was a cut in the sidewall of one of my summer tires and that it was "probably fine for 50k". Then I was asked to sign something that said it was unsafe. This raised a lot of questions for me, but I was also concerned as to how this happened. I guess in hindsight, it could have been damaged from a pothole (which isn't a stretch when you're living in Pembroke). I was frustrated that this wasn't caught when my tires were changed in the fall. I checked with another mazda dealership that confirmed the tire tread is inspected for wear before storing, and I feel this should have been caught. I was really confused as to why they went ahead and put the damaged tire on without notifying me, and I also hadn't had the opportunity to see it yet. After I looked at the tire, and had someone else look at it, it was determined to be too unsafe to continue driving on. Ultimately, when I called them back I was able to get a tire replacement ordered in and put the following day, and they did not charge me for the install (which is why I put 2 stars instead of 1). I am thankful for the staff that made this happen, and helped me get this dealt with sooner rather than later.
2 vehicles during these Covid times.
Great deals and Super experience getting what we needed.
Thanks Guys!!!
We just purchased a new Mazda and we're very pleased with the services provided by Arick Peddle. Since the first time we contacted Edwards Mazda about what vehicle we were interested in, Arick was really friendly, attentive to our needs, and really easy to talk to. The model we were interested in was not on the lot yet but Arick kept in touch with us as we waited and let us know the minute it arrived. We are super happy with our purchase and want to thank Arick, Jamie, and Alex for all their help in completing the purchase.
Exceptional customer service by everyone there when my son purchased his car on Nov. 5th 2020.
Fast service department and diagnosed longtime issue. Repair was prompt and cost was reasonable.
Great experience from from Edwards Mazda. My partner and I were tended to by Arick Peddle who took us through the entire process step by step to make sure we were completely included and knew everything we needed to know. We were in a bind and needed a really good deal on a car and Arick hooked us up with a 2016 Mini Cooper. My partner loves it! They even delivered the car to us so it was super fast and incredibly helpful during the bind we were in. Highly recommend Arick Peddle if you’re going into Edwards Mazda he gets the job done responsibly and conveniently. Thanks - James
Incredible experience. From the moment we were greeted by our salesperson, Arick, to the completion of the sale Edwards Mazda made it an enjoyable experience. At no point in the process did we feel pressured into making a purchase and it was clear that they value the experience and wanted us to make the choice that was best for us. We were treated like a friend rather than customers. Both Arick Peddle and Jamie Hawkins are to credit for this experience. I highly recommend Edwards Mazda.
Recently purchased car mats for my new Mazda 3 and some TPM Sensors for wheels in the future. Eythan was a pleasure to work with and the reason I ended up going to Edwards Mazda. He was more than amiable to price match the parts I was requesting and had them ready for pickup the next day. Any missing parts they didn't have were shipped from the Greater Toronto Area in less than a day. The parts and service area of Edwards Mazda was clean, well put together, and had Covid-19 restrictions in place, I would come back again.
Just purchased a used truck from the dealership. I can't say enough good things about Cody Janes. Excellent salesman. Anil made my wait pleasant with good conversation. Price was the market average - not a rip off. Service to deliver vehicle the same day was above average. I will be back to buy here again. Thanks guys.
Just purchased a used truck from the dealership. I can't say enough good things about Cody Janes. Excellent salesman. Anil made my wait pleasant with good conversation. Price was the market average - not a rip off. Service to deliver vehicle the same day was above average. I will be back to buy here again. Thanks guys.
This is my second purchase at Edward's Mazda. Love these guys! Small town proud! Great service! They let me take my time and made sure I was happy. Delt with Jamie Holmes. Love my Mazdas!
So far so good, I want to build a long term relationship with a Cat lover and so far I think they mean the sled.
First visit there...nice people,nice
Building.
It's a great dealership but I didn't like having a salesperson run over to me when I first stepped out of the car.
Just bought a mazda Cx5 from edwards mazda. Love my car! The customer service was excellent and everyone was super knowledgeable and helpful. I highly recommend them!
Didn't end up buying with them but Steve and Anil were both super helpful, friendly, and knowledgable.
I've purchased several vehicles from Edward's Mazda over the last twenty years and I've never had a bad experience there. I think the sales staff are great and the prices are fair. I get my servicing done there now and find the service staff very helpful, knowledgeable and informative. Thanks for keeping me on the road!
More like a used car lot. Once they got your money they can't get rid of you fast enough. Service Dept seems very unhappy. This dealer ship will never see me again. Note we did not receive bad service it's just there's you new car park down the road heard the keys a see ya. Missing that customer relationship completely.
I was recommended to Edward's Mazda by a few different people, and let me say I was So impressed with the service they provided. I had the pleasure of dealing with Steve Waito (salesman) whom was very friendly, professional and patient with me I literally test drove about 6 vehicles before I found the perfect one for me and had a million questions he had no problems or restraint answering for me- then also Anil(finance)& Steve Romaine (managers) were very helpful in sealing the deal and getting me behind the wheel of an amazing SUV! these guys Are all great I really felt they cared and they all treated me with the upmost respect! I cant thank u all enough-- they made my day, thanks so much guys!
Very dissatisfied with the service. Bought a brand new $30, 000 plus car with extended service package a couple years ago. Brought it in for oil change and brakes about 2-3 hours of work. So I asked if I could get a loaner to drive 3km to king burger on the same road to have a burger and wait for the service to be finished. Not only would they not give me a loaner the 3 staff members that were standing there doing what seemed to be very little (12:30pm) didn’t offer me a drive either! Then acted like I didn’t exist!
After giving up the loaner idea I then Went to sit and wait for 3 hours in the sad cubby hole under the stairs they call the waiting area. I notice I wasn’t even able to access internet from my phone and the tv was nothing but static. So I was pretty upset at this point and limped out of the service area because I have a sciatic back problems. They all watched me limp out and walk to king burger. So I had to take a cab back to the dealer ship that the “car was bought from!” (More money down the drain) because they don’t give two hoots about you after they take your money!!!! And You just keep on having to pay for service even with the extended warranty and service. Now I have to take half a day off work and pay for cabs to get my car serviced so I don’t have to sit under the stairs and watch static on the television for 3 hours...
All the happy songs you hear on the radio are all Lies....
Never buy or service your car at Edward Mazda
Do not buy a car at Edwards Mazda
Had problems with Edward's Mazda with my warranty after purchasing an expensive vehicle. Ended up costing me over 2000 $ that should of been reimbursed but the sales person I dealt with hung up on me and was extremely disresecptful. Would not buy a vehicle from them again or r2ccomending doing buissness with these people.
Had problems with Edward's Mazda with my warranty after purchasing an expensive vehicle. Ended up costing me over 2000 $ that should of been reimbursed but the sales person I dealt with hung up on me and was extremely disresecptful. Would not buy a vehicle from them again or r2ccomending doing buissness with these people.
Everyone was fantastic and got me into a vehivle
Would defiantly not recommend!! They cant deliever what is promised! When confronted with the issue they basically said theyd get back to me and just never bothered. A year of bugging for what was promised in my contract and was told it slipped through the cracks. Then they said it would be handled immediately.. When I turned down a new car instead surprise surprise.. They still havent called me. Once they get your money they no longer care. I wont be buying anything from Edwards Mazda again and will be discouraging everyone I know from buying from there. Such a rip-off.. Dont waste your time.
They ruined my life. They signed all of my ex partners debt and finances into my name and put the ownsership in his name, meanwhile they reassured me the bank loan was not going into my name. It was not fun finding out my life was over and I’d never recover from this. My ex partner was happy, and everyone knew what they were doing except for me whom was lied to. So I do recommend you sign or trust anything at this place.
They sold me a car that needed 2 wheel bearings replaced within 8 months (tire almost fell off - was definstely ready to go shortly after purchase... obvously not covered by EM), and the car didn't come with a spare tire or tire changing equipment. #surprisesurprise
Cody, Jamie, and Steve were very helpful and persistent on getting me into what I wanted at the right price, everything went smooth and easy, makes buying a car at Edwards Mazda something ill definitely be doing again. Great team of guys, highly recommend!
Love it....thebpeople are great and they are like a second family to me
Bought a Mazda5 brand new here a while back. Pretty smooth experience, no sleazy moves or red flags. Also had some service done, the guys seem pretty reasonable and fair. Not bad!
Just had my winter tires put on that I bought from Edwards Mazda, when I bought my car.
I Found out that Edwards Mazda Mechanics put 1 tire on the rim backwards.
The tires are directional !!!!
Also just had an oil change done by Edwards Mazda and was told that everything else on my car looks good!
I just discovered my rear brakes and rotors need to be replaced ASAP !!!!
Terrible service.....never return phone calls....guess they do not want any business!!!!
Overall my buying experience with Edwards Mazda was pretty good.
- Returned my calls quickly.
- We're able to offer transport to and from the dealership.
- We're able to cater to my needs, specifically in terms of what vehicle I wanted.
- We're able to offer appropriate discounts, and were flexible.
Made the purchase of my new truck fairly stress free.
Horrible. I bought a new car from them and they never told me I had to have the brakes serviced. All four brakes were seized and I had to buy all new rotors. I wasn't the only one to get screwed. When the guy was telling me about the brakes needing to be serviced, another customer just bought a new car and never was told to get them serviced either! I've brought my car in for oil changes and check up and was never advised to fix my brakes.
Poorest customer service ever. Rude sales professionals as well as the manager in charge Mr. Anil Gupta. Should appreciate whatever business a customer is willing to bring without looking down on them. I suggest move on to few other dealerships down the road in Pembroke but not this one.
Spent 30,000 plus on a jeep. Got payments of 800 a month. Rear calipers seized both sides, rear pads rotten, adjusters seized. Service dept will not come good for it. Shouldnt have passed safety. Poor customer service dept. This has been the second vehicle, and the last vehicle I ever buy. If you buy a vehicle from here I urge you to have it looked at by another mechanic before you buy it.