Justin at Morrey Mazda is the man! Great Service, A++. Saw a used car which I liked and so booked an appointment through their website. They had just received the car but agreed to have it ready for showing on the weekend. The car was waiting at the entrance when we arrived. Justin was very knowledgeable about the car and the previous owner, and answered all the questions we had. The purchase process was very quick and transparent, and we were out the door with a new car in about an hour. Highly recommended. Will be back again!
Today i had an awesome experience at Mazda. Tony was the guy who took care of us as we arrived there, he did a great job and i believe the company should really be proud of such valuable staff.
We have bought a 2021 Mazda 3 and we can not wait to go and pick it up on next Wednesday.
100% happy with the customer service and recommend it.
I took over a Mazda lease just over two years ago, and have had nothing but the best possible experience since then. Service is always transparent, timely, and affordable.
The experience has been so good, that I've just started a new lease, and felt taken care of every step of the way. The deal is a fantastic one, and my wife and I are both thrilled with the vehicle and the terms of the lease.
Special thanks to Justin, the best Maritime-born Mazda employee in all of Western Canada, for taking such good care of us.
From sales to finance, they really helped us feel at home and comfortable in the dealership throughout the whole buying process. Yusuke was our Salesperson and he was perfect throughout the buying process. It really felt like he had our best interests at heart. We were also lucky enough to have one of the Morrey family apply for our financing and they were so knowledgeable, fair and transparent that we would recommend them to our family and friends. They are a true family business and treat their staff and customers as part of the family. Now that I’ve bought from them I wouldn’t go anywhere else. Thanks Morrey Mazda!
It was my first time buying a new car and couldn’t have asked for a better experience! Everyone at Morrey was professional, helpful and personable.
Building rapport with customers is crucial for sales and repeat business, and with Mike and Michael it was instant and seamless. Once we got chatting I knew I was going to purchase with them. I was coming from Whistler too and very glad I made an appointment with them.
Also shout out to Elisha and Giuseppe! Going over finances and insurance can at times be overwhelming but both made the process straight forward, easy and again personable.
I haven’t stopped singing your praises since returning to Whistler with my new Mazda! You guys have such a great team there and I look forward to seeing you all again in the future, whether it be in North Van or Whistler!
Thank you again
Your new loyal customer,
Michelle Bouvier
Had a great experience with the whole team, from the sales people, finance department and insurance agent. The service department got my accessories installed right away, making it a fast turn around! Everyone was helpful, answered all the questions and got me in my car in good time. All while providing safe interactions during these crazy times.
I highly recommend Morrey Mazda if you are looking to buy or lease a Mazda. Tony Liang was very helpful securing my vehicle, one of perhaps 2 in the Vancouver area. Always replied to our emails and texts, got us a good price on a lease. Aside from a data error, which Brad corrected, this was an easy process. Well-deserving of their great reputation.
My experience with the service dept has been great! I bought a used RX8 and had taken it to a Mazda dealer closer to home, and they had me thinking the process of an engine replacement was going to be at least a month long ordeal. I took a chance after hearing Morrey had done a replacement for someone else last year and drove over from white rock. I went in expecting them to take my info and get back to me.. and I left with a deposit paid and an engine en route with a week delivery estimate! It only took them a few days to swap out my engine for the new one, and the entire process was painless and simple. I felt way more confident leaving there with my new engage than I did leaving my local Mazda after my first oil change.. I’ll definitely be making the hour+ drive out for future service and repairs!
I had a really good experience with Morrey Mazda, they went above and beyond to look after the budget and get a good deal for me. They helped me saving $5,400 in a long term.
Morrey team is still in contact with me to follow up how everything is going, it is uncommon to see and experience this type of relationship, which is greatly appreciated. Highly recommended it.
Thank you so much Guys!
Service advisor mentioned v belt was cracking and pads have 40% left. This inspection was done during the scheduled oil change. They are pretty thorough with this, up sell or not.
So I went ahead changed them with me ham Hands. V belt was cracking fair bit and Front passenger side pads was definitely low for sure. Thanks guys!
The team here was so lovely. When I went to pick up my car, I ended up changing my mind on the colour, and they bent over backwards to get a new car ready and detailed for me while I waited.
The sales team was also very helpful and not the typical back and forth on pricing that most dealerships make you go through. They just gave me the best price.
It is a lovely family owned and operated business and I highly recommend their services.
It's my first time buying a car from a dealership and these guys make it a really pleasant experience for me during this kind of nerve wrecking process. Yusuke took time to explain the details of the car to me, made extra effort to make sure I got the best deal. And always made sure that I'm being taken care of. Mike and him also took the time to get to know me and connect on a personal level, which I really appreciate.
Elisha did a great job explaining all the numbers and financial part of the deal for me, even did some fancy math to help me even further more. I can't express my thanks enough to them in helping me to find my ride. And I'm sure it will be a great experience if not better when I go back for service.
i have been dealing with this dealership over 15 years and they all know me. they are friendly , professional and helpful it is easy to deal with them specially my last leasing the car was the best. they helped me a lot and i was really happy with them.
so thank you so much for all your hard work.
I had gone to quite a few car dealerships and finally came across Morrey Mazda in North Van and wow what an amazing experience. Thank you to Mike and Justin for making my experience with Mazda such a great one. I highly recommend this dealership. Mike and Justin really took the time to explain all the options to me and gave me an incredible good deal for my trade in. Thank you everyone at Morrey Mazda for making this a great experience for me.
Be very careful dealing with this dealership. They are not transparent about their pricing at all, and they will waste your time.
I was interested in purchasing one of their demo 2019 Mazda 3s. On their website it says freight and PDI is included (see screenshot)
Makes sense as it’s a used demo vehicle and last year's model.
Despite this being clear on their website, in the finance office, they are telling me freight and PDI is additional. This is over $2,500 more.
That’s not all.
Their website prices are “cash” prices. However it doesn’t say that anywhere on their website. (see screenshot)
The actual price when you are financing is about $2,000 more. Plus the freight and PDI you weren’t expecting too.
Very disappointed by my experience here, and surprised, as they have a good reputation judging by the reviews.
When I pointed out the two discrepancies, they basically said they haven’t really been paying much attention to the website... etc. etc, agreed it was misleading but didn’t offer to do anything.
Lots of excuses and a hastily sketched up piece of paper with lots of numbers on it.
They will try to bamboozle you. Be very wary. And this was dealing with their sales manager.
Are there any honest, and transparent Mazda dealers in Metro Vancouver? The search continues. Hard to believe these sorts of things are still happening at car dealerships in 2020.
Everything was really great. Michael Sit provided me with a great deal and a test drive and spent a lot of time explaining the new car features and the contract terms and conditions. Thank you :)
Customer Service is superb. Technicians are excellent. I feel they're worth the money spent. However, they recently changed the method by which they share the inspection results with customers - going from an clear and understandable colour paper report, to a bizarre digital dashboard - and for that reason, I feel they miss the full 5-star rating.
Bought the car from them. Did my first oil change and took the car in for a recall so far and everything went very smooth. I am happy with their services and I will continue to use them for my 2019 Mazda 3.
I went in on a weekend to ask if they could replace a fog light or I'd have to book it. They did it right away while I had a coffee and looked at new cars. And they washed my car too! Always so helpful, great service!
Great service from Justin and Mike. We weren't pressured in any way, and the salesman went with us to other dealerships to compare cars. I would recommend these guys to anyone looking for a car.
Coffee was great too.
Artur provided guidance and friendly advice and we could choose a Mazda model that fits our needs the best.
Above all else i have the greatest Appreciation for the Courtesy and Respect
shown by the Staff and Management of Morey Mazda. My little Mazda 2 is always in their good hands
I went in looking to buy a Mazda 5 like my son has or a Subaru Forester. I walked around the lot for about 5mins then went inside and walked around the showroom looking at the models there. There was one salesperson with a client, two in offices playing with cell phones and one at a desk on the phone. No one said I’ll be with you, can I help you or anything. I went back to Subaru where I was again greeted promptly, whent for another test drive and bought the Subaru
Routine service. Very efficient and polite staff. The dealership has a nice and comfortable waiting area, WiFi, cell phone charging station, complimentary beverages, and even a customer bicycle in case the one would like to run some errands while car is being serviced.
Morrey Mazda on the North Shore has serviced our 2009 Mazda 5 since we bought it. They are professional and provide excellent customer service. The car runs perfectly thanks to their service.
I have been a loyal customer of Morrey Mazda Northshore for 6 years now. The staff are fantastic and always ensure that you and your vehicle are taken care of. I highly recommend them!
Generally they are very good. I have been a client for 12 years. They are really experts in an important added value named customer management.
I had a very unusual incident that involved my sunroof exploding while I was driving on a mountain highway. Once I returned to the city Kevin, at Morrey Mazda said he would take care of it and gave me a courtesy car to use while my car was being repaired, which took a few days. It turns out it was a small defect in the sunroof track that caused the explosion. Very scary at the time, for me! I found Kevin to be very service oriented and a delight to talk to.
From our initial inquiries, through the sales process and now services, our experience with Morrey Mazda has been excellent. Brad and Arthur were great to work with and made sure we were happy with our purchase; even after our multiple test drives and first time buyer indecisiveness. Just recently, James in the service dept. fixed our issue in no time at all. Made my day - thanks James. It's a great team over there. Id certainly recommend to anyone.
Justin made my used car purchase (CX-5) the easiest, simplest and most fun experience buying a car. These guys are straight shooters, no pressure, and explain everything. And it was nice to deal with a salesman that actually knows about car mechanics so he could answer all my questions. Couldn't be happier. Highly recommend!
I have been dealing with Morrey Mazda for many years now and have always had excellent service. The service team does only what is required and have my car ready when they say they would. Last week I took it in for an oil change, but also mentioned that my brake pedal was feeling soft. Later on Mike called me to say that it was going to be rather an expensive repair. He took the time to explain exactly what the problem was and what could happen if not resolved. When I came back to pick up my car, I was quite happy to feel that Mike and the Morrey team had treated me in a very professional and honest manner.
Artur was wonderful to deal with. He was friendly, knowledgeable, courteous and he and his Sales Manager, Mike gave us a very fair deal on our new Mazda CX-3 GT. There was no pressure to buy which was a great feeling. The rest of the staff were wonderful as well, very welcoming and all documentation was explained thoroughly. Haven't done a service with them yet since the car is brand new, but I am hoping it will be the same. Thanks for a great car buying experience.
First time here now that we’ve moved to the North Shore. Quick turnaround. Easy to get to location. I had called for a basic 40k km service appointment a few days before expecting a delay of a week or more, but I got in two days later for a preferred AM time slot. Vehicle was cleaned inside when I picked it up. Surprised there was no Loyalty Points program though for any service or parts purchases such as the program that Open Road Mazda has. Will consider them for a trade in/buy for a new Mazda when the time comes.
Ever since my last experience (see below) they have been great. Very prompt and efficient. Too bad I had to express how awful they were before they paid attention to customer service. Much improved. July2019
I thought I would give them a second chance. I booked an appointment yet after waiting over one and half hours my car is still not in for an oil change. Just an oil change. I bring my car in here all the time and they are usually pretty quick but this is the second time I have been kept waiting while others drive in half hour after me, they have an oil change and have nails removed from tires and drive away before they even look at my car. This has happened before and I have brought it to their attention but the guy up front denies it. Coincidentally it is the same service desk person.
Great Service and quick! Picked up snow tires. They put them in packages and loaded them into my vehicle. It was very satisfying and helpful.
I was very satisfied with the service. Easy to book, everything on time, they even gave me bicycle to ride while waiting
Asked and received an appointment within 24hours - outstanding turnaround. It was for a simple oil change, but o far experience has been more than satisfactory
I've been hooked on driving Mazda's now for 45 years. I guess you'd call me brand loyal. This time, I traded in my Mazda 3 Sport as I needed a larger vehicle. The transaction was fast and very fair with no B.S., which I greatly appreciated. A no pressure sale. Brad and his team were excellent from the beginning to the end when I drove away with my new car. Will be back to Morrey's again the next time I need a vehicle. Highly recommended!
I took my car in for the VIP oil change. They have bikes with helmet, lock and bike bag you can use while your car is being serviced. There are lots of bike trails close by. My car was very clean and serviced in about an hour. Awesome service. Thanks
Had my MX5 RF in for service last Friday. The work was done on time, at the price quoted and the car was washed. These guys are good and so far, absolutely no complaints. Highly recommended.
From beginning to end, my car buying experience was positive and professional with Morrey Mazda of the Northshore. General Manager Brad was great to deal with and Michael was helpful and resourceful. The entire staff who supported me with my car purchase and trade-in was friendly and easy-going and it was a no-pressure environment that I greatly appreciated. The attentive customer service that I received from George was a classy way of sending me off confidently in my new vehicle. Thank you.
Best service experience I have ever had at a car dealership! I had to take my car in for a recall and an 80K checkup. I was in and out in less than an hour and my service advisor, Michael, was phenomenal. The cost was very reasonable as well. No upselling, just basic info and suggestions for the future service appointment. Thanks for the great experience. I will definitely be back, despite the trek over the Lions Gate!!!
Had a great experience with Morrey buying my first ever new car. The sales environment was relaxed with no pressure applied at any stage including final negotiations and financing discussions. On pick-up they ever took the time to explain the cars features and how to operate the various controls. I am used to more sales driven, pressure environments at a dealership so this was a pleasant eye opening experience of what a dealership can be like.
Service department here is decent, owned 2 Mazda and serviced here for a while.
I loved my car! Thank you so much.
Thank you! Service was effective, considerate and well organized. This is the second vehicle I have bought from this dealership and it has been enjoyable both times. Greatly appreciate knowing things will be "handled" and that I have a support person to go to. Shahram was lovely to deal with.
Thank you for the quick follow up note regarding the service visit yesterday.
I was very pleased with the level of service from You and your staff at Morrey Mazda North Shore,
The vehicle problems were diagnosed and repaired during the service visit and the vehicle cleaned and returned looking better than it went in. I have always felt as a valued customer since purchasing My CX-7 and will continue to have it serviced at your dealership
I appreciated the excellent service extended to me by Chris at the service desk. He exceeded my expectations and had me out of there in short order. I appreciated that he was willing to share a few laughs with me! Always a great experience to have my car cared for there! Many thanks!!
I had an engine problem and was unable to operate my Mazda CX-5. I contacted BCAA to have my car towed down to Morrey Mazda of the North Shore. I contacted the Service Department to give them a heads up that my car would arriving on a tow truck. Kevin, the Service Manager, received my phone call and explain that he would try to get my car checked out once it arrives on the site. As it was a Saturday Morning, I felt that my vehicle would be not be inspected until Monday. Kevin texted me to let me know that my vehicle had arrived at the dealership. A few hours later, Kevin called and left me a voice message explaining what happened and that the issue was fixed. I was beyond surprised and extremely happy. I picked up my vehicle the following day.
I have to say a big thank you to Kevin and Service Department for your excellent service and communication!
I'm just about to take delivery of a brand new 2016 Mazda. Including the very attractive purchasing price, I've been treated like royalty by the General Sales Manager and the Financial Services Manager. Wow, what a magnificent experience! Please trust me, and I did shop around...
Anybody in my big circle of friends who are interested in buying a Mazda in the near future, I highly recommend to deal only with Morrey Mazda.