Followed Doug to Northhill Mazda from another dealership as he provided honest and reliable advice to my wife and didn't try to up sell on unnecessary features but rather provided both the positives and the negatives of the features and left her feeling like there was little pressure. After purchasing our first new vehicle with this dealership, I have picked up a used vehicle for my brother here, and then a new cx-5 as our family got to large for the Mazda3. I have also had the best service experiences at this dealership for a couple years now over other dealerships in Calgary and the customer service is next to none. Troy in particular has provided me excellent service and a friendly face that I look forward to seeing first on service and now on sales. I will definitely be back with both my service and sales needs. Rob, the manager here, has always provided me with trade in values on both of my vehicles well over a thousand dollars more than I was offered at other dealership and has personally stopped to say thanks for our service on each of my purchases. I would and have recommended this dealership to my friends and family, and will continue to in the future.
The North Hill Mazda team were fantastic. They were quick to help and happy to help me find what I wanted. They worked hard to get me into my new CX 5 and were patient with all my questions. They love to celebrate before you drive away. Thanks to everyone for your energy and effort.
The team at North Hill are super friendly and professional. They got back to me right away with all the information I required or requested to make an informed purchase. Overall, I am extremely satisfied with their customer service, and if I know someone who is looking to buy a car, I would definitely recommend North Hill Mazda as the first place to look!
After posting my last review in which I expressed concerns about the items comprising the "Protection Package" for our new Mazda CX5 (e.g. 3M film, undercoating and rust protection), North Hill Mazda of Calgary contacted me and both apologized and agreed to properly address those concerns to my satisfaction. I am pleased with the resolution and North Hill Mazda's genuine desire to make things right.
I purchased a Mazda CX-5 from North Hill Mazda over the Christmas season and had a fantastic experienced. The customer service provided by Andrew G., David S. and Cory was excellent from the time I walked in the doors to browse until I drove away in my new vehicle. Thank you for the exceptional service!
Great experience with North Hill Mazda! Andrew was fantastic and always willing to answer my questions. He is very knowledgeable, not pushy, and was open to working with me to find the right fit. I am thrilled with my new Cx-3 and would highly recommend the North Hill Mazda team.
The service that I have received has been excellent!
All the technicians who have worked on my Mazda 5 over the past 4 years have done a great job of diagnosing the problems and fixing them. The service agents and parts advisors are very knowledgeable and have gone out of their way to be helpful. I would recommend this North Hill Mazda dealership to anyone who owns a Mazda because of the excellent service and maintenance that I have received for my Mazda 5.
I brought my car in to have my back bumper put on the advisor Aron said it would have to left for the day I was ok with that taking the day off work. Later that day 2:45 pm I got a text saying my car was done and called and asked how did it go ? He said nothing was done only fluids were checked ! It’s not covered under warranty well I was furious when I went to pick up the car the tape that I had put on was not the same as when I dropped it off which could have been a road hazard. I asked to speak to Aron and he was very rude to me while smoking his Vape claiming that I yelled at him. Any way I fixed my problem myself the point is it should have been communicated better rather then waiting all day to accomplish anything. Just to note this is my second car that I purchased from here but will have no more revenue from me again I will go to another Mazda dealership moving forward. It’s no wonder why so many changes in staff there terrible service experience for me just passing it along beware!!!
OUTSTANDING! Thank you for such an excellent experience & excellent used vehicle. David, Adam and Erik - THANK YOU.
Mae Cabrera is an awesome salesperson. Got my car from there strictly because of her warm and friendly attitude.
Donna and David were fantastic to deal with while my husband and I were out shopping for our first new vehicle. Although we did not purchase a Mazda, we had a genuinely great experience with this dealership. I would recommend this dealership to anyone interested in a Mazda. You will be treated with respect, professionalism, and get a very high-end experience if you choose to test drive at this location. Thank you to Donna for her great service!!
What a fantastic experience to buy from David and Adam at North Hill Mazda! Efficient, down to earth and also fun! I feel I got great value and a beautiful car. Thank you gentlemen for a wonderful experience. And Adam, thank you for the singing as I drove away.
Mae is an amazing saleswoman! She is very sweet, informative and honest. She connects well with customers and she had us excited about our first purchase. Adam from finance also deserves a shout out for smoothing out the details while keeping our options open. The atmosphere and the kindness of the team deserves an easy five stars. Thanks so much!
We test drove a used car and said we would call the next day to arrange financing after doing some price comparisons. The cell# given by the salesperson did not work. Called the dealership and left a message. No response. When the salesperson finally responded the next day he simply said "Sorry it sold after you left. Thanks. Goodbye." I guess they don't need our $ to not even offer to show us something else. Poor service
Dropped by today to pick up a part for my Mazda 3. Steve in service was excellent as he helped me install my part and was very helpful. Will come here again as the rest of the service and parts staff were very friendly. Their showroom is great with so many beautiful new Mazda vehicles. Thanks guys!
DO NOT RECOMMEND!!!! I made an appointment a few weeks out to have the oil and tires changed on my Mazda 3. I usually get the servicing done a Kramer Mazda but North Hill Mazda is closer. When making the appointment the attendant confirmed that the servicing would take about an hour. When dropping off the car the service attendant confirmed that it should take a little over an hour for the oil and tires to be changed. I decided to wait in the service lounge until they were done. An hour an half later, the car still hadn't moved from where I left it. Upon asking the service attendant what was going on, I was told that it would be at least 15 minutes before they even started the service and that the service would still take an additional hour. They made no attempt to let me know of this delay while I was waiting. I was told that the time I booked was approximate and they had unexpected servicing they were doing. When I make an appointment weeks in advance I expect that this booking will be honored. Left without the job being done and have now made a booking at Kramer Mazda. I will not book here again and would advice others not to book their servicing at North Hill Mazda.
We bought a 2020 Mazda GT from David and I could not say enough great things about the service we received. Throughout our experience, David went above and beyond helping us with everything. I highly recommend dealing with David Sosa if looking for a Mazda.
If I could give 10 stars I would. The team here is so amazing and made my decision so easy! When purchasing a new car there is so much to consider, but their customer service made it a no-brainer. Our family has been with NH Mazda for over 15 years and there is a reason! Thanks to David, Rob & their wonderful team for my new ride! I am so in love. If you are looking for a new car definitely go see these guys!
If I could give 10 stars I would. The team here is so amazing and made my decision so easy! When purchasing a new car there is so much to consider, but their customer service made it a no-brainer. Our family has been with NH Mazda for over 15 years and there is a reason! Thanks to David, Rob & their wonderful team for my new ride! I am so in love. If you are looking for a new car definitely go see these guys!
I've bought one car from the team at North Hill Mazda and am in the process of buying another one! This is a fantastic business that's been around for a while. The surprising part was that the team works well together and they support each other. They specialize in high quality, unusual and special imports. They have a reputation for outstanding quality, honesty, and integrity. I've enjoyed doing business here both times I bought from them. Pricing on the cars and your trade in will be fair, the buying process is easy, and I left with a great deal on my new (used) car.
I will go back here again because of the excellent customer service and high quality vehicles. The North Hill team really knows their cars well, you won't find a better used car dealer than North Hill Mazda.
I've bought one car from the team at North Hill Mazda and am in the process of buying another one! This is a fantastic business that's been around for a while. The surprising part was that the team works well together and they support each other. They specialize in high quality, unusual and special imports. They have a reputation for outstanding quality, honesty, and integrity. I've enjoyed doing business here both times I bought from them. Pricing on the cars and your trade in will be fair, the buying process is easy, and I left with a great deal on my new (used) car.
I will go back here again because of the excellent customer service and high quality vehicles. The North Hill team really knows their cars well, you won't find a better used car dealer than North Hill Mazda.
I've bought one car from the team at North Hill Mazda and am in the process of buying another one! This is a fantastic business that's been around for a while. The surprising part was that the team works well together and they support each other. They specialize in high quality, unusual and special imports. They have a reputation for outstanding quality, honesty, and integrity. I've enjoyed doing business here both times I bought from them. Pricing on the cars and your trade in will be fair, the buying process is easy, and I left with a great deal on my new (used) car.
I will go back here again because of the excellent customer service and high quality vehicles. The North Hill team really knows their cars well, you won't find a better used car dealer than North Hill Mazda.
Based on previous reviews, mine will likely come as no surprise. I went to North Hill Mazda based on their high reviews, and because some of my friends and family had purchased Mazda vehicles before (one from the same location). If I could, I would give this location 10 stars out of 5.
I was in search of my first new SUV, that was safe to drive and within my budget. I hoped to find a sales rep who respected these terms, without trying to sell me something I wasn't happy with. I absolutely found this at North Hill.
The first thing I noticed about the dealership was that the work environment was friendly, honest, and that all of the employees got along so well. This, to me, is a very good indicator of a business with integrity. I had checked out a few other dealerships, but North Hill Mazda's service was incomparable.
The service from start to finish was amazing:
1. When I called, a very friendly person, Amanda, booked an appointment for me within the hour, as I was in a rush.
2. Upon arrival, I was immediately helped by David Sosa, the outstanding Sales Manager of the store. He walked me through the entire process of buying my car, from first meeting to when I drove my car away. I had a list of items that I hoped to have for my new vehicle. On par with other reviews I have read, he was kind and honest, not pushy in the slightest, and organized several options for me that matched my list. He managed to find me a car that checked all my boxes. David spent so much time with me, and patiently answered my (ten million) questions.
3. Alongside David, Eric (a sales rep) guided me through the process of buying the vehicle. He was calm, kind, and impressively knowledgeable. He went above and beyond in every respect.
4. Lindsey, the brand experience manager, was in contact with me quickly and efficiently about the paperwork, and was lovely to speak to.
5. The other team members - Oleksii and May - were so kind and made me feel very welcome.
When I drove the vehicle away, the entire team came out and celebrated with me. More importantly, I drove away with a vehicle that I was 100% confident about, within my budget, and was better than what I originally thought I was going to get.
As for service on the car - I myself have not experienced it, but my friend (also purchased from North Hill Mazda) has had nothing but glowing reviews about them.
If you are looking for a dealership you can trust, I absolutely recommend them.
I purchased my vehicle from North Hill Mazda in 2016 and have always had a really positive experience. From the sales process to the service department, always great customer service. That being said, I feel that this location misses out on lots of service opportunities because they don't respond to inquiries through their website. I have submitted two requests for appointments there (detailing, oil change, and an issue with one of my vehicle doors) and haven't heard anything back. I have taken my vehicle elsewhere for oil changes because of this. I will try calling the Service department directly because I'd like to have the door looked at; however, I would recommend not offering the option to request an appt through the website if no one checks the inbox.
Good other than my car lock was frozen from the detailing they did earlier and then parked it outside when it's -28C 🥶. Then found out the back driver's side tire had a nail in the wall of the tire. No one had told me they needed to put on the spare. Usually have great service here, but had some hiccups today. They were still accommodating and helpful none the less.
I recently purchased a pre-owned cx9 from this location. Exceptional service from start to finish. I had the pleasure of dealing with Eric Jui and he was very professional and was very knowledgable about the entire fleet of vehicles. I haven't purchased a vehicle in a long time and was weary of the sales experience but this was a refreshing experience that I would recommend for anyone in the market for a vehicle.
Recently I was quoted one price for both the headlight assembly and the corroded ballast - I didn't know what a ballast was 10 days ago- (Approx $600 plus installation) No problem!
4 days later I was informed I would be charged an additional $500 for the ballast that was in the original verbal quote - and that I has mis-understood the quote. After eventually admitting to their error they offered to cover the cost of the additional part (as they had indeed misquoted) we agreed to order in the parts.
An additional 4 days went by with limited answers as to when the car would be ready and with no car to drive. Today (10 days after the initial diagnosis and still without a car) I was informed they did not install the part and would not cover the additional cost, but could "maybe" offer 10-15% off the additional part.
As a sales professional if I mis-quote a rate to a customer I eat the mistake or at the very least provide the most excellent customer service possible to right the wrong. This was not the case.
If you choose to go here I would suggest get your quote in writing.
I’ve spend 5 month researching and driving different cars from many different dealerships.
Eric would have to be the most laid back non pushy person that I’ve met. The only questions he ever asked me was ‘what more information would I like?”.
Not a sleezy sales person (be weary of Gary Moe – Red Deer Mazda)
It was a great experience dealing with Eric. I purchased my car from him.
Also, trade in was a decent price. No hassle, straight forward.
I purchased my new Mazda here and I'm very happy with the vehicle and that I got it here. When starting my vehicle search, I was dreading the process ahead of me. However, the whole experience at North Hill was great. I was very impressed by the staff's helpfulness and how they work as a team to meet their customer's needs. They supported me through the buying process and continue to do so for any questions I have.
Big shout out to Northill Mazda and team for hooking me up with a Subaru Impreza. It's a nightmare out there looking for private used sales and Mazda made it beyond simple for me. Automaxx is a joke and I found private sales on Kijiji to be horrible. Just hit up a dealer for a simple transaction and properly inspected vehicles. 2009 AWD Subaru Impreza 95,000km for $10k ummmmm yes please.
Disappointed. They sold me an inspection but obviously did not inspect because they missed a light, which is the easiest thing to notice.
When I complained the staff did not understand the problem.
The sales lady Talia was very friendly and accommodating on our test drives. Top marks there. However when it came to the beginning of the deal process, I was shown over $1500 in extra "fees" (for nitro, wheel locks, etc.) and was told that the cost was non-negotiable. I went to Kramer Mazda next week and they had no issue removing the extra fees with me asking just once, and gave me a reasonable discount on a new 2020 Mazda3 Sport. I wished I could have bought here for all the help I got from Talia, but in the end $1500 in extra fees is inexcusable as a customer. It's not her fault, I assume the policy is not up to her.
Great service, great people, great car! Ask for Oleksii, he will take care of you. Very courteous and honest advice guaranteed!
I bought a new Mazda CX5 at North Hill in 2017.The experience was great!! This vehicle is incredible!
Over this past winter the paint started to chip off excessively from the sand on the roads. It was brought to the attention of the GM(Rob Orchard). To my surprise Mazda Canada stripped all the paint off and did a complete paint job front to rear. The car looks brand new!!! The 3 year bumper to bumper unlimited km warranty is AMAZING. Thanks Mazda Canada and Thank you North Hill Mazda.
Went here after a bad experience at another mazda. They were night and day different with their approach. A little honesty and genuinely wanting to help a customer out goes a long way in my books. Very easy to deal with, and they went out of their way to accommodate our needs.
I paid, in the ballpark of $1,500.00, for undercoating when I bought my Mazda, find out two years later that they never installed it. Mazda offers to install the undercoating, provide an oil change and offer me a rental at no cost. I drop my car off the first time, no rental car available, have to reschedule.
Second attempt at my appointment, I decide to call the day before to make sure there is a rental waiting for me. I am ensured, by Mazda staff, that there is a rental available. Show up to drop my car off, no rental available and I am given the cost for my oil change. Because of Mazda’s lack of communication with frontline staff and tardiness I now have to rearrange my entire day and cancel prior arrangements to make sure I work around Mazda’s schedule and incompetence.
I will give recognition to the girl at the service desk who was able to arrange a rental car through a third party renral company for me.
I am not upset that Mazda did not install my undercoating, they made a mistake and have shown to provide the product that I paid for in the end. It is there approach to providing their service that has been absolutely below satisfactory. I should not have to rearrange my schedule to meet your mistakes.
My wife and I just purchased our second vehicle from this dealership last week. We went back because of the excellent service we received the first time from David Sosa, Lindsey Allen and all the staff at North Hill Mazda. Subsequently we have been bringing our first purchase (2016 Mazda CX-5) for service to North Hill Mazda too. As in the first time, David Sosa's dedication and service was outstanding, his knowledge and the time he takes to make sure you are fully satisfied is amazing. Also, Lindsey Allen's attention to detail, help throughout the process and her follow up is incredible. The addition of Eric in the sales process is a very welcome addition. Thank you very much to you guys for taking care of our needs and interests while purchasing the vehicle and after that. It has been a great three years of a relationship where you make us feel like Family...
I highly recommend this dealership for all your automotive needs.
Gino Gamboa
We recently purchased a 2007 Cadillac STS FROM North Hill Mazda. Donna Ritter was the salesperson who took us for a test drive and wrote up our deal. We were very impressed with her professional and friendly service. She was very helpful but not pushy and when we finalized the deal she took care of all the details. She couldn't be there when we picked up the car but David helped us and the car was beautifully detailed. Couldn't be happier!
I have been taking my Mazda vehicles to this dealership for years. Last week was the last time. I brought my new vehicle in for its first oil change, when I went back and paid for it, I got into my vehicle and the windshield was cracked from top to bottom. I went back into the dealership where I was told I would need to speak with a service manager the next day (I was also informed he would be on at 730 am). I left angry and returned to the dealership at 730 am to find out the service manager was in fact not in the store. What I got instead was the general manager. After pulling out a pen from his pocket to track the massive crack in my windshield he looked at me and told me it was my fault because I must have had a rock chip. He claimed when they hoisted the vehicle up on their machine the chip must have ruptured into a massive crack. He refused to do anything for me other then blame me. Comically they also left a note in my vehicle saying "thank you for allowing us to service your vehicle", yet all I got was a massive crack in my windshield. I have since contacted Mazda's head office, let's see if I hear back.
Needless to say I wont be returning to the north hill Mazda location
Erin / Arron in Parts was awesome in follow up call. Initially quoted me on the wrong part but the follow up and correction was amazing. Send me a diagram through email for me to verify.
Amazing follow up
Wow! Eric, David and all the staff were so amazing! They truly made it feel like home at north hill Mazda hassle and stress free. After driving for a couple of weeks i noticed the brakes had some shaking and when i contacted them they had no problem resolving the issue. Thanks again for all the hard work and making it so easy to drive my car off the lot! Cheers.
No high pressure sales tactics to be found here, just top notch customer service.
We bought a used vehicle from North Hill Mazda and we were very impressed with the experience. The sales team were helpful and made the process easy.
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Amazing costumer service. Just bought my first car here the other day! David and Eric were amazing to work with and they made sure I knew and understood every thing they told me about the process and eased my nerves. I will for sure be going back there when the time comes for servicing. Highly recommend!
Have a really nice and comfortable interaction with my salesman, Eric. Got my first new car Mazda 6 from this small but warm dealership. Every person here makes me feel harmony. Would definitely go here again for my next car if I still choose Mazda.
Wow, the staff here are amazing. I had my vehicle in for service, and they really took care of me. Sean made sure I was comfortable and really went above and beyond. Right from the time I walked in it felt like a home atmosphere. Charmaine welcomed me at reception with a warm smile and took the time to get to know me, Sean the advisor explained everything so I could understand. I even ran into Donna one of the Sales professionals and she made sure I was happy. I didn't feel pressured at all, I'll probably buy my next vehicle from her.
The technicians, Steve and Chris did an amazing job on my car. This was such an amazing experience!!! You rock Northill Mazda!!
Thank you, North Hill Mazda, most especially to the awesome three - Eric, David and Rena for helping us get our perfect machine grey 2018 CX5-GT! We may be new in Canada but definitely we will recommend you guys to everyone else that we know who are also aspiring to come here and get their own car. We are really thankful for the extra hours after office just to discuss things with us. We super love our brand new car, and as mentioned before we will be back. 😉😉 Let me add too - the reason why we love this dealer is because they never pushed us - they were friendly, accommodating and relaxed. 😀😀
From the moment I called them to the moment I drove my new car away the experience has been beyond phenomenal. I just love the people. Pavel has been an amazing sales rep, more like a friend. Paul, the Sales Manager being honest, informative and great help. Lindsey, the girl who was patient all the way in describing me the features and functions. Kenny, gem of a person from Finance dept. who was thorough and brief. It felt a great moment when all came to congratulate us for buying the car including the GM for thanking us.
When I say beyond, these people picked us and dropped us a couple of times happily. Were proactive and eager to help and support all the way. Even when the car came to the lot, there were 2-3 days before I was available to come and get it. They offered me pick and drop again just to come, see and admire my car :)
My experience couldn't have been better. I did talk to other Mazda dealers in Calgary but no one was near the level of service that these lovely people provided. I highly recommend these people.
I enjoy the quality of service and the people at North Hill Mazda. Everyone I have dealt with is customer service oriented and does their best to get you looked after. They stand behind their service and appreciate your business.
North hill Mazda has always been amazing to me and my family. My service is always done in a timely matter and they go above and beyond my expectations if i run into any issues with my car. This is the only dealership I will deal with because of the family like atmosphere.
People there are awesome. I satisfy what i have service so far.
5 Stars for them so far .. keep it up.. North Hill Mazda.
oh i bought 2014 Cx-5 from them. Hope this car satisfy me for many years.
Bought a new Mazda 3 North Hill in August 2014. The purchasing process needs some work but they do try to fix mistakes quickly. And they will work with the customer to address any issues. The salespeople don't play games unlike some dealership but learn exactly what car/ features you need before walking in. (I learned that the Mazda 3 GT does not come standard with XM radio).
The service department is the area that shines in this mini dealership just north of DT Calgary. They are friendly, do the work professionally and wash the car when done. It's still small enough that they remember the individual customer name. They will drive you to work downtown (or anywhere) and pick you up from your work. Definitely recommend the service dept.