Staff were great, loved the dealership and am going back for my next purchase!
My husband and I were looking for a new vehicle for me. I knew what I was looking for, and several dealerships in Lethbridge had a Ford Escape on their website. Turned out many websites weren’t updated, and these cars were no longer available.
We saw a gorgeous Escape on College Ford’s site. Not getting our hopes up too high, we showed up, and there it was. The next day James the Finance Manager booked an appointment for me to take a test drive.
I met with Ray, one of the Sales Specialists, and took the suv for a drive. I fell in love with the car, and with Ray’s personable disposition. I had found the winner.
Ray was super to deal with - real - friendly - honest. Some pretty big kudos to this guy.
If you’re looking for a car - go see Ray first. If they have it, he’s the guy you want to buy from hands down.
James was also great in explaining all of the additional coverage and extended warranties that you might want, and helped me contact my insurance company to get new pink slips emailed immediately.
Thanks Ray and James, for making this a really positive experience.
Excellent Professional Knowledgeable and Welcoming Staff.Have dealt with College Ford Lincoln for Many Years.Thank You To Henry, Pat and Mandy.
Viktor was outstanding to deal with during the process of purchasing a new vehicle from College Ford. I shopped all over the city for a vehicle in a very competitive sector and Viktor was truly exceptional in helping find the best value for what I wanted. And the vehicle has exceeded my family’s expectations over the first month of ownership. Exceptional service, fantastic value, amazing vehicle. The technology, features and power of the explorer ST are nothing shy of impressive. Couldn’t be happier.
Always thrilled my with service. John provides the best service. Always trust his opinion and is quick to get me set up for any appointment. Henry is always friendly and is happy to clarify anything for me. The guys in the quickline shop always make sure my car is checked, work done and ready to go!
Doug the fleet manager is an awesome man if you're looking for a great deal contact him
Always amazing. Great staff. They are who will keep me coming back, very honest and open.
Viktor is a great sales person, Cindee from finances was also very good.
Definitely recommend you ask for Viktor based on my experience as he was friendly, not pushy, and made sure our satisfaction was first before “ getting a sale “
The dealership itself needs work and front end needs someone more personable as I had to greet them and make conversation rather than them helping us.
Overall if your looking for an honest salesperson go see Viktor.
I've bought a few vehicles from dealerships and this was probably the best experience I've had, the salesman Bob was great, knowledgeable but not pushy, finance team was fantastic and they were able to accommodate my schedule and get the truck out to me the same day
James and Chad are amazing...definitely recommend dealing with these guys. I will be a repeat customer for sure!!!
Excellent service. I had a damaged windshield that needed to be replaced. Henry got the car in there, sent off for replacement and back to me in one day. A big thank you to Henry, College Ford and the folks over at Crystal Glass. I'll definitely be back for any automotive services in the future.
Excellent service. I had a damaged windshield that needed to be replaced. Henry got the car in there, sent off for replacement and back to me in one day. A big thank you to Henry, College Ford and the folks over at Crystal Glass. I'll definitely be back for any automotive services in the future.
Excellent service. I had a damaged windshield that needed to be replaced. Henry got the car in there, sent off for replacement and back to me in one day. A big thank you to Henry, College Ford and the folks over at Crystal Glass. I'll definitely be back for any automotive services in the future.
These guys have been beyond amazing with me when I bought my car. They have been there for every single question I've had and never made me feel silly or stupid. The dealership is very clean and overall, it was an amazing experience so far
Don’t go here if you’re a person of colour. My husband and his friend went to fix their car and while they were waiting around. They were attacked by the workers there with sticks and accused them of trying to steal a car even after they explained they were waiting to pick up a car they still kept accusing them to trying to steal a car. And nobody came back to apologize the entire time they were there waiting to pick up the car until they left. I’m sure if they had guns they would have shot them. If they weren’t people of colour I’m sure they wouldn’t have immediately jumped to that conclusion. Zero stars.
I traded my ford fusion hybrid in for a 2017 Ford Escape. Our salesman Troy was exceptional and is exceptional bending over backwards to help.
I bought over the phone which was a bit stressful as I usually view and test drive car. There were a few expectations I had
1. All paint chips repaired as there were too many to count, I was given a supply of touch up paint when asked.
2. All aspects of car to be in working order- tire pressure sensors didn’t work(repaired), heated seat when using ford pass did not work and still does not work. Will repair at later date and is on record.
3. I have a vibration under my floorboards that is of concern, I’ve had to take my car back with no result. Troy has assured me it will be looked again next week when I am in town as I’m out of town.
Overall my experience is positive and I would return to buy again from college ford and Troy. Next time I will view and drive car before buying
I appreciated the service and care from Chet and Landon. They were open and honest about my questions and concerns. I had a very positive purchasing experience.
I just wanted to give a shout out to Donovan and Landon from College Ford.
I picked up a new truck last week, the process was seamless. The level of care and service was truly top shelf.
Thanks so much guys I am loving the new wheels.
College Ford was wonderful to work with. Mandy was exceptional and even called me to ask if I wanted my tires topped up and other small details that show they value what they do. I would recommend them to anyone!
Chet and the team at College Ford went above and beyond to make us happy in the purchase of our truck. It was pressure free, fun, and they worked quickly and professionally with us every step of the way. My wife and I are glad to recommend them.
Thank you all!
A simple loaner/test drive turned into a permanent sale thanks to the outstanding service and professionalism offered by everyone at College Ford. Matt Furukawa is peerless in the automotive world of Southern Alberta. His commitment to consumer satisfaction is unparalleled, empowerment of his team noteworthy, and willingness to go the extra mile for his customers outstanding. Landon, Chet, and Mandy have all confirmed why College ford deserved my business. Expect many referrals in the future.
Found the Escape I wanted with the options I wanted and was happily driving away within a week. Long time customers of College Ford for a reason....can't beat the Service Department, Fast Lane or the Sales Staff....and if you need them the Finance Department is great as well.
The entire staff are knowledgeable about their products, so if it's a Ford you are looking for we highly recommend College Ford
Absolutely love this dealership. Staff is helpful and knowledgeable. I always know my vehicle is in the best of hands when it's with them.
The service is great. Mandy is the best. She goes out of her way to make customers feel understood and appreciated.
We came in for the passenger airbag recall and unexpectedly had a problem with the car the day before. College Ford Lincoln performed the recall as a booked appointment but also checked out the problem and rectified it while the car was at their premises, thus saving another appointment.
We're very pleased with their service. Mandy was our service writer.
The staff at the service department is friendly, courteous and helpful. Work was done in a timely manner.
Everyone was helpful and friendly. Fast attentive service. Comfortable waiting area.
We needed a wheel alignment and were able make an appointment. Dropped of the Escape at noon and requested that it be ready by 3:30. Picked up the SUV at 3:30 and the work had been completed and on top of that we got in on the $89.99 special. We truly appreciate the fact that the job was completed on time, in the past we have been at other dealerships in Lethbridge and when we returned to pick up our car the work hadn't even been started and they wanted us to leave it over-night so that it could be completed on the next day.
We have always had excellent service. Henry and his staff practice the customer comes first method. Very courteous and friendly service with I smile I like that kind of service.
I have dealt with College Ford for a lot of years. They have always treated me like family, Mandy and Pete are great to deal with along with the rest of the staff. Won't be going anywhere else for my car repairs and maintance.
Thanks for the service.
Randall Sailer
Our MKX had gremlins which caused various sensors to alarm which presented a challenge to the College service team. However, they persevered and solved the issue. Thanks to Steve and Pete for looking after us and being responsive to my numerous inquiries regarding the status of this repair. George
Recently my truck had a major failure under warranty! The management and staff were excellent! They found me a rental to use while my truck was in the shop so I was able to focus on my business uninterrupted. A special thank you to all of the service department!
Had my oil changed. Henry is always very friendly and helpful. I requested service information on my vehicle and he was able to give me information on my service record and pricing for service needed.
Ive always been treated so well with College Ford with the purchases of both my Ford Suv's in the last 4 years. All of the staff members were easy to deal with and I must say I was impressed with seeing the Manager of the dealership spot me in public a few days after my purchase and actually remembered my name. This alone, impressed me considering the amount of customers they must see in a week.
Darby (Car salesman) was a charm to work with and i'd recommend anyone to pop in and see him about your new vehicle.
I took my focus in for servicing and to have a few other things done. Mandy greeted me in the breezeway and was more than happy to help me. She was a pleasure to deal with and made my experience very positive. I highly recommend college ford because they care about far more than just your vehicle and make you feel like family!
Service great as always. Henry goes the extra mile to insure customer satisfaction.
DISAPPOINTMENT
This was recall that I had no knowledge of. Ford did not contact me. After 2 near accidents because of brake problem that Henry put me wise of the recall I made appointment.
Larry Marleau
We love the service at Quick Lane located at College Ford, even a Last Minute appointment is no Problem, a great place to do maintenance on our 2015 Mustang GT (and our 2015 F150), thanks guys for the great job!
had my mkx in for an emergency window repair. College Ford had to order parts so offered me a loaner for the couple of days. Mandy in the service dept was excellent. All taken care in the time she advised. 5 *****
Yesterday at 1:30 PM, I took my F150 to College Ford Quick Lane for summer tire rotation, new wiper blades, servicing, and a recall notice regarding the block heater cord. On arrival, I received excellent service from Mandy and Henry. My vehicle was ready for pickup by 3:30. I very much appreciated the courtesy ride home provided by John, and return to College Ford when the job was completed. On picking up my vehicle, John Van Dyk fully explained what was done and the results of the Report Card examination of my truck. All and the work done on my vehicle is very satisfactory, and I am very pleased with the service at Quick Lane College Ford.
Great quick lane service. Best in town.
I brought my Ford Edge into College Ford for a recall on the Air Bags. Service was excellent. Mandy has awesome customer service skills. Work was done quickly and efficiently.
Friendly atmosphere, new comfortable seating, staff keep you in the loop regarding your vehicle. Staff are very hospitable. Enjoyed my service experience.
Just get my new car in here they was more then helpful even my budget was low
Our sales experience with Troy was excellent, he took the time to go over the features of our car and was very approachable and accommodating after sale. Tobi from finance did a great job with the paper work for our purchase & she explained everything thoroughly, and even tracked down BUSY Troy for us even when she was busy. Had to visit service dept for minor issue with car and found Pete (service writer) very good at his job also. Overall we are very happy with our sales experience at College Ford.
For most car buyers, once you purchase the vehicle, the experience changes. At college, I have found it is very different. Buying a vehicle there was a good experience, but the service department has really impressed me as well. From maintenance to recalls, every facet of the service department has been friendly and knowledgeable. They make me feel like they care about my vehicle as much as I do! It really makes owning a vehicle a lot easier.
2018 Navigator -> An exceptional vehicle, supported by an exceptional dealership with a great team. College Lincoln -> Thank you very much for all you did - I will be back !!!
I can't say enough about the great and friendly service I received when I had some car troubles. Mandy and Edd were very helpful. Thank you for the great service
An excellent experience all round! To begin... we took our 2011 F350 Lariat in for service... and left with a 2017 F450 Lariat! When our "check engine" light came on, we knew that we wanted to return to College Ford for service because we trusted them after having work done there last year when we were in the area. Buying a new truck was not something we planned on doing but something that was meant to be! Our Sales Person, Riley, was tremendously patient and helpful. Nothing was too much trouble. What he didn't know, he made sure to find out. Soon we had lessons from Tim and even Kim. There was never any pressure; simply answers to our very specific questions. Throughout the process, Riley could not have been better. He is an asset to the College Ford organization. When it came time to finalize the purchase, Cindee too was really helpful; making sure that the details were attended to as we needed to return to BC to register the vehicle. A great experience!
Service is usually quick and friendly in the Quick Lane. Henry is always there it seems and always friendly.
Here from out of town and my car got some warning lights on. Spoke to Mandy and she had me come down to have the error codes checked so I could decide about driving home. Mandy and the service staff were great and I would highly recommended College Ford Lincoln. The fellow who came out to check the codes (can't remember his name but he reminded me of the man who played Frasier Crane's father on Frasier) went above and beyond. The service I received exceeded my expectations. Great job, guys! I appreciate it so much. Now I can head home with confidence.
It's about service. Every dealer in southern Alberta was booked a week or more. Mandy @ College Ford said, "How about tomorrow, nine a.m." And it got better form there. I was given a time frame and offered the shuttle service. Latter, given a thorough explanation of the problem over the phone and when asked, she was ready with a quote, wow. When I went to pick up the truck, I was again given more information and even asked a few questions directly to the tech who did the testing. In the end, after all the smiling faces and jovial humor during my payment. I returned to my truck and found a complimentary bottle of water in my cup holder thanking me for visiting. Although my tray was as dirty as I had left it the water was welcome on the hot day. I would definitely return. Thanks