I experienced some minor damage at the Lexus dealership when my vehicle was being serviced. Fortunately, the dealership dealt with the problem in a timely and professional manner.
The Lexus dealership responded positively to a service problem I experienced.
I dealt with Bing and he was very organized and professional, and knew what my needs were.
Excellent service et très professionnelle je le recommande
R.Racine
Probably one of the worst experience that I ever had. Andre Pilon was the saleman and Raymond Cartier was the manager that day. First it took them 30 minutes to greet us... (only one saleman on the floor so he was busy, but you had Raymond, Stephane Parent and a girl watching us but never came and said Hi or anything) and this is suppose to be a " luxury dealership", meaning you pay more for getting "top service" they are saying.
Second Raymond is acting like a used car saleman, it was a real pain to try to deal with him. Then he said I will call you first thing tomorrow morning but never did, I had to call back after work the next day to get some news... I had way better service at the dodge dealership... so I decided to take my money elsewhere and got myself a Audi where the service is really a 5 * which it should be when buying a luxury vehicule
Friendly and reliable service. I have been getting my Lexus serviced at this dealership for 2 years and have been very satisfied of their offering and recommendations.
Excellent dealership to purchase a new car with. I have purchased 3 cars from them and it's easy to negotiate a deal on a car .
Approached dealer through email. Excellent response and would buy from them again.
Great experience with Bing and Stephane. Highly recommended. Lexus for Life!
Con artists when it comes to sales, even as an employee they tried to make me believe I was getting a deal, I took my business elsewhere. Secondly, their techs are literally warranty hunters and tend to over call all maintenance items. Third, all of their staff tends to cater more to francophones even though the dealer is located in Ottawa. Lastly, the owners are rude scream-their-head-off type people. I had a horrible experience working for this company and I would not recommend working for them or buying a vehicle from them at all
I bought an NX 300 from Marc Vaillancourt and it was amazing experience. Marc was very straight forward, friendly, helpful and knowledgeable. Couldn’t have asked for more. Thank you
Great experience buying here. Easy to work with, fast and fair. Dealt with Marc and he made everything very easy. Couldn’t recommend him enough, everything from trade in appraisal, to car delivery was simple and on time.
Friendly and quick service the last couple times I’ve gone there
Update- still great service. Had to go in to get a new fob programmed. I was in a rush to leave and forgot my phone there. They had already found it and held it for me until I picked it up later that day. Service with a smile and people you can trust!
Purchased a Lexus earlier this year with the help of Stephane and Parisa and the transaction was seamless, excellent service. The service department as a whole is excellent as well. Don't go anywhere else!
I bought a brand new 2020 rx350 in this store on March. Starting August, when I was driving, the clicking noise keeps coming out from the window of left door. I can hear the noise during every day driving, The noise is really really annoying!! And the drive experience is really bad!!! It is a new car, a new “luxury” car, why that???
I brought my car to the service of the store Twice for this problem. And Every time they cannot reproduce the problem, even though I showed them a video in which the noise can be heard very clearly.
First thing: I think the noise should not happen for a new car, even for a so called “Luxury” car. Lexus is known as good quality, and I bought it for this reason. But I am totally wrong. For me, Lexus does not have good quality any more ( at least for the Canadian Made models).
Second thing: I can hear the noise every day in my every drive clearly and consistently. I DO NOT know why they cannot hear the noise during the road test for twice. I really want the noise to be fixed, because the noise keeps happening and really annoying.
Finally, I don’t know if only me have the bad experience of Lexus but I will never buy a Lexus again!
Marc was wonderful as per usual. Highly recommend this dealership and sales person.
I have just acquired my third Lexus RX 350 and this is the second time I have the pleasure of dealing with Marc and Parisa . They are both very courteous professionals who will provide answers to any questions you may have. We struck a deal which was beneficial to both myself and Lexus. I highly recommend that you at least meet with them before making a final decision on your new vehicle... you will not be disappointed.
Once again Ms Parisa has greatly impressed with her professional and high-quality services. I trust her and Bel-Air Lexus after sales services. This Friday I am going to get my second vehicle. I highly recommend Ms Parisa and Bel-Air.
I have worked in the automotive field for 20 years and I have been to many dealerships in that time. The quality of service I received at Bel-Air Lexus really impressed me. The service staff are friendly, knowledgeable and take the time to explain the work required in such a way even someone not familiar with cars could understand. Lexus is known for their quality and this true for Bel-Air.
Parisa is by far the most helpful dealership finance manager I’ve ever been helped by in my experience of buying several cars from various luxury brand dealers during the last 10 years.
Great experience at Bel-Air Lexus today. We purchased an RX-350L and Parisa assisted us with the admin. Everything went very smoothly and we are very satisfied overall. We strongly recommend the dealership for used and new Lexus.
Awful experience with Raymond C. Took him about 15 minutes for a quote on one model and another 15 minutes to get another quote. Did his own thing and did not deliver. Please get some sale reps that know what they're doing.
We did a lease transfer at this location, and Parisa was absolutely amazing. She was so helpful, and got back to us so quickly. She accommodated our needs because we were driving down from Waterloo, and made the entire process so smooth. I highly highly recommend this location, and Parisa! You will not be disappointed.
I am very pleased with everyone at this dealership. From my first meeting with Mark in sales to later when I met Christopher in service, I can honestly say I was impressed with every interaction. They listened to me without interuption, understood what I was asking and provided me with exactly what I asked for. Very kind vet professional.
Prior to choosing this dealership, I spoke to any stranger I could find who drove a Lexus, I spoke to people in parking lots or on the street asking where they got their vehicle serviced. The overwhelming the majority reported they completely trusted Bel-Air Lexus and most reported they were repeat customers who had purchased multiple vehicles over many years and were happy to be part of the Bel Air 'family'. While waiting for service, I was enjoying a coffee when a elderly couple arrived to claim their vehicle but before they drove away the gentleman came over to tell me this was his sixth Lexus from this dealership and that I could relax as I was in good hands. Trust me he said, I could have any car from anywhere but I trust these guys as they never disappoint. I am very happy with my Lexus and thrilled with the after sales service.
We had a great experience buying a used Lexus RC350 F-Sport from Marc Vaillancourt. He was very helpful during the whole process with no pressure. I also found Marc to be extremely knowledgeable, friendly and attentive. Marc also provide after sale service for issues that requires follow up.
I would definitely consider buying from Marc again.
I've been bringing my vehicle into this location for 3 years now. Chris, Andre, Bri and the service team are an absolute pleasure to deal with. They go the extra mile for their clients and servicing is done efficiently and promptly.
Excellent dealership. The sales folks are friendly, patient and helpful. The service group is great with a lot of attention to details. I am very pleased with Belair Lexus; I highly recommend this dealership.
Closed the deal with Bel-Air Lexus and Marc Vaillancourt. Highly recommend him - he knows what he is doing and understands that you are in the market to buy a Luxury Car.
Highly recommend this place.
My experience with Bel-Air Lexus has been one of the best experiences by far. All credit goes to Imad Douzidia. His friendly attitude was the very first indication that the experience was going to be pleasant, and I was not disappointed at any moment after that. He was very clear and honest when it came to figures (which has not been my experience with other dealerships). His professional input was to the point and highly respectful. Bel-Air Lexus was the first dealership I went to, and it ended up to be the last as well. All because of the great deal Imad gave me. He would be happy to know that no other dealership could beat it (I was actually advised by other dealerships to finalize the deal with Imad).
He has been very responsive to my never ending questions after finalizing the deal. Thank you Imad for that.
Parisa Mazarei was also very cooperative during the process and put her best effort in making sure I receive the best service.
Very not satisfied! I visited the Bel-Air Lexus dealership to have the plastic film on the hood of my 2013 RX350 removed and a bug deflector installed. When I picked up the vehicle, I noticed that the paint was chipped from removing the plastic film. The service department attempted to repair the damage by dabbing paint on the hood. However, their own body shop, Belair Assured, indicated to me that the hood needed to be re-painted to avoid rust. However, the dealer principle, Michel Parent, refused to take responsibility for the damage. Moreover, the service department is now denying the damage. Very disappointing customer service!
There is no competition in terms of top notch customer service than the team here! I'm so grateful for these guys, thank you for talking me through car issues that others may be able to get through on their own.
Julie
Love this dealership but a little bias because I fell Lexus has the nicest cars at a reasonable price. Staff is very helpful and they are worth a visit.
I highly recommen Imad Douzidia he was the sales associat that I bought my car from. He is very accomoditing and makes sure that costumer receives best possible service. He is very professional in terms of his work yet very nice and friendly he even made himself avaliable during his off day to respond to my inquiries. Thank you Imad!
First time here today and impressed of their professionalism, Chris, André and the others are friendly, honest and care about the customers.
We are longtime Lexus owners and decided to purchase our next one with Stephane Parent at Belair. Our experience was excellent. Stephane and his team were extremely professional, courteous and patient. We will certainly be completing all our future purchases with them and will be referring friends and colleagues.
Had a great experience with them, end up bought a ca. Happy with the services and ofcourse the car.
I‘d like to thank Marc V for his excellent service and guidance throughout the entire purchasing process. I was given all the information I needed to make a decision, and everything was very efficient. From start to finish, Marc was amazing and super helpful. He was professional and a pleasure to work with. I highly recommend his services and know that he will be able to help you find what you're looking for. Professional staff in the dealership makes customers return. I have not done any car maintenance service yet. I hope I will get the same service as Marc provided.
Excellent customer service especially at the service department.Andre bissonnette is always helpful cheer with a smile.
First time at a Lexus dealership and Marc V made me feel welcome. He was patient and provided plenty of info over the couple of weeks it took for me to make a decision. The test drive was great, too.
Amazing dealership, very professional and classy. Other dealerships failed to take me seriously given my age. Mark V took very good care of me to ensure that my purchase would be as exciting as it was easy. Mark went above and beyond and for that I am grateful. Very impressed with the service and will be back in the future to see Mark for my next Lexus.
Thank you Bel Air!
I have been dealing with the various teams at Bel Air -Lexus for over 20 years Its been a pleasure as I have bought 5 vehicles from this dealership(4 Lexus and 1 Toyota ). They are so committed to maintaining an excellent relationship with the customer. They communicate well , are responsive to your concerns on your vehicle and most of all treat you with respect , dignity and courtesy on every visit. I also own a Mercedes sport car(SL 500 ) and they service it as well. I have never experienced bad service from any employee at this dealer.
Its a pleasure to deal with the ownership group of the Parent family, the service team led by Christopher , Andre as a service advisor , Cliff teams in parts and all the others that make this dealership great!
Great experience through and through. Ask for Marc for a great deal!
What a great service by Marc at Bel Air Lexus. From the moment my wife and I stepped into the dealership they made it a point to say we want your business and we will bend over backwards to make it happen. All the paperwork was taken care by Marc and Parisa and on Friday July 19, I took delivery of my NX300.
The failure at Belair Lexus begins and ends with Andre Bissonnette and Christopher Bouchard. Belair Lexus serviced my car June 24, 2019.
Followed by a hand wash.
When I took possession of the car, I asked the car washer if he used a new cloth - as everyone with common sense knows reusing clothes will pick up grit from one car and could scratch the next one. If 30 cars a day are washed per Andre Bissonnette who said doesn't even know if the car washer ever cleans/changes his wash clothes at all, you have yourself a pliable sheet of sandpaper. The result of laziness or incompetence. In response to my question, the car washer said "No!".. followed by someone known as "Sloppy Rob" who wears sunglasses on his head like a ladies headband, lurker of the Belair grounds: "Pfffff.. what do you think we use a new cloth on every car?!".
On the drive home I noticed a scratch in the windshield that ran the entire width from top to bottom, almost 2 feet long. Once home I realized the entire car was covered from end to end in deep scratches and deep swirl marks. Whatever scratched the glass windshield destroyed the previously pristine paint finish on my car. Aging it 10 years. I've attached an image of Andre Bissonnette and Christopher Bouchard's platinum service standard.
I called Andre Bissonnette to explain what occurred and brought it in at his request to inspect the damage. Andre Bissonnette says Belair Lexus can try to buff it out but Belair Lexus "won't do it for free!". Applying wax would temporarily disguise the damage but not remove it. I originally booked a buffing appointment, then cancelled it. What a fool I was being taken for by Andre Bissonnette, my car was damaged in his care, then adds insult to injury demanding a price to mask it. But most of all, given their non-existent car wash standard, i worried their buff guy would make the finnish worse. Played it safe and went to somewhere competent.
I paid to have a new windshield installed July 15. On July 16 I had an oil change scheduled and upon paying the bill was told by Christopher Bouchard they would no longer service my car.
Until this experience at Belair Lexus, my view of the Lexus brand was positive. After dealing with Andre Bissonnette and Christopher Bouchard, I certify from my experience that they embody the stereotype of the Sleazy Dealership.
A word of caution: take your car somewhere else. It could save your car's paint from destruction.
The service was great! The staff was amazing. Marc and his colleagues at Bel-Air Lexus made our car shopping very comfortable and valued. We are very happy with our new Lexus. Your customer service is very appreciated and highly recommended!
My husband and I recently got our second vehicle from Bel-Air Lexus. Both times we dealt with Marc Vaillancourt. Dealing with Marc is always a pleasure. He knows his product, is friendly and professional. Everyone we’ve met at Bel-Air has made us feel welcome and comfortable. It doesn’t matter if we’re looking at buying a new or pre-owned vehicle or leasing. The staff at this dealership always make us feel like we’re valued customers. We recommend this dealership for anyone looking for a Lexus. Ask for Marc; you won’t regret it.
I had my car inspected by this dealership service department immediately after hitting a huge pothole. My car had instantly developed a really bad shimmy - so bad that I was worried that there was something really damaged. After the inspection I advised that I needed a part from the USA that would arrive in 8-10 days, which was ordered. I specifically asked if my car was safe to drive in the interim because no work was done, and I was told by the advisor that yes it was. I trusted that this was true, despite the constant shimmy (which I did continue to worry about - but they’re the experts). So 9-days later the wheel comes off just as I was approaching the 417 (could have been fatal if this had happened going 100 kms). I towed it in that night. Next day I’m told that the wheel coming off is related to a ball joint, so they are not responsible to cover the cost. So I wonder what they inspected, if not everything that could have been impacted by the pot hole incident !!! I would have thought that would have included steering, ball joints, axle, control arm, etc. I asked them to provide the inventory of what was inspected, and was told by the advisor that they couldn’t provide one. Suspicious in my view. And it gets better. They went ahead and did the repair that day because they had received the part that day, and didn’t call me with a quote for the labour or the ball joint before they proceeded. Because of this I had no option to take it somewhere less expensive (which I normally would not have considered but with their attitude had decided I might consider this), and because the repair was done, my insurance won’t cover it. There is also body repair work required because the wheel pushed into the wheel well when it came off. Because they are claiming no responsibility for this, I’m also on my own for this cost. After giving this company my business for over a decade, this is what I get from them. So people beware. This dealer is not about honesty and integrity. They’ve lost my business, and gained a legal battle as this is clearly negligence. It’s not about the money. It’s about doing the right thing.
Best Car dealership I have ever dealt with. I recommend them to everyone
To all-
I recently purchased a Lexus 250 H from Marc Vaillancourt at Belair.This is not the 1 st new Lexus I purchased from Marc and it will not be the last.
The purchasing experience afforded to me from my interest to the actual sale was absolutely 1 st rate. If there were 10 stars above, I would flatly state that Marc, Stephane, Parisa would deserve 10 stars. Wow, what a pleasure to interact with all-so caring-you would think that they were selling a car to a family member.
Why would a customer go elsewhere, I do not know.
Once you experience a Lexus at Belair Lexus, you will not desire to go anywhere else.
The entire Bel Air Lexus staff, never fails to impress me!! Top notch service and have treated me great since day 1.
When I visited Bel-Air Lexus I couldn't get over the beautiful looking showroom and all the nice cars for sale. Staff was very friendly and helpful throughout my entire experience! :)
A big THANK YOU to Marc Vaillancourt at Belair Lexus! 5-star service! We absolutely love our NX300!
We had an excellent experience at Bel-Air Lexus! The staff was very knowledgeable and friendly. Bel-Air Lexus is also well-situated and easy to find. Our dealer, Marc, helped us decide the best RX350 model for our needs; we were hesitating between the Sport and Luxury models. Marc also gave us a fantastic rundown of the functionalities of the RX350's more technical features, such as the car's navigation system. If you're looking to buy a Lexus, look no further than at Bel-Air Lexus!
I bought an isc 250 from Marc V. a few years ago and have continued to receive incredible service from Marc and the Bel Air team since.
Just purchased my NX200th last may with Belair Lexus. As always, Marc, did a wonderful job. He took the time to listen to my preferences for my next buy.
When I pickup my beautiful SUV, he then show me all the gadgets and answer every questions I had.
As always, best experience ever with Marc. He is very professionnal and polite. This is the third time my husband and I do business with him and it is certainly not the last time.
I've been going there for 5 years for 4 different Lexus vehicles. They take the time to explain what needs to be done, not pushy, don't try to do work that is not needed, keep you in the loop. Overall, I am extremely satisfied with their service department. Not cheap, but it is a Lexus.
I've been going there for 5 years for 4 different Lexus vehicles. They take the time to explain what needs to be done, not pushy, don't try to do work that is not needed, keep you in the loop. Overall, I am extremely satisfied with their service department. Not cheap, but it is a Lexus.
I've been going there for 5 years for 4 different Lexus vehicles. They take the time to explain what needs to be done, not pushy, don't try to do work that is not needed, keep you in the loop. Overall, I am extremely satisfied with their service department. Not cheap, but it is a Lexus.