Happy with service and would recommend to friend
SALESMAN VERY COURTEOUS BUT LACKED PRODUCT KNOWLEDGE.
SALES MGR DANE AND BUSINES MGR ALEXIS ,WERE EXCELLENT.
TECH PERSON, WHO GAVE DETAIL ON OPERATION OF VEHICLE ALSO A1.
Friendly, reliable and quick. In less than 45 minutes, completed the deal and signed the papers.
We did not end up buying from the dealership but they were very professional.
I would deal with them in the future under the right circumstances. Salesman Raj was very professional.
It's nice and helpful
Overall - service staff were extremely friendly and polite. As with any dealership - cost of service is very high. A simple quote to remove my wife's wedding ring that had accidently fallen in between the gear box and handbrake in my 2012 Camry was between $140-180. A simple video on youtube helped me get it out for $0!!
The customer service is good.
Amazing customer service, recommended
I came into this dealership on September 2nd, 2020 for my fuel pump recall. I arrived at the scheduled time of 9:15am. Right from the beginning I dealt with issues, they did not notify me that you had to be 23 to get a rental car, however I was able to get one even though I'm 21. They didn't tell me about the $200 deposit they would charge me but I didn't have my credit card with me at the time so they let that one go. These aren't even the big issues, just small inconveniences.
My first real problem is that I had a sealed poster in the backseat of my car when I left my car there. When I got the car back and drove home, I noticed it wasn't there anymore. I called multiple times and they said no one took the poster, but they acknowledged seeing the poster back there so they are aware of it. The poster was a gift for someone and you're only able to get the poster in Toronto. They didn't offer to even compensate me for the poster. I also confirmed with them that they would need to be in the backseat to work on the fuel pump because they have to lower the backseats, so they must have moved the poster so it wouldn't get crumpled up, the baby seat that was in the back was also not put back in the way I gave the car to them.
The second problem was that when I went into the trunk of my car, I found a used cigarette in the trunk of my car, which is absolutely disgusting considering COVID. I do not smoke and have never smoked in my life. I brought this up to them and they said the technician who worked on my car does not smoke, which clearly makes no sense on how a used cigarette would get in my car.
Overall, extremely disappointing trip to this dealership, considering it was my first time here. I understand mistakes happen, but to say "welp we can't do anything about this" is upsetting. They could've compensated me for the poster and offered to remove the cigarette out of my trunk but would rather do nothing about it. Always heard about Lexus' customer service and how well they treat their customers but this was the worst experience I've ever had with any dealership.
Nothing but a great experience at Erin Park Lexus.
Came in to look at an rx350, was working at a construction site nearby so stopped in quickly while I had the chance, not exactly looking my best (think: messy, dirty work clothes...not the best look for a luxury dealership 😳)
Was greeted immediately by a friendly receptionist upon entry. She immediately set me up with a salesperson after letting her know I was interested in a certain model. Not just an ordinary salesperson but Raj Rajput! This gentleman took all the time needed to answer all my questions and took me for a test drive. Needless to say, I returned with my wife that weekend to purchase the vehicle. Raj not only got me the vehicle I wanted but at an extremely competitive price!
Listen, if you're in the market for a Lexus RUN don't walk to Erin Park Lexus and make sure you ask for Raj if you want to enjoy the true Lexus experience!
Thank you Erin Park Lexus for the great deal and Raj Rajput for your great professionalism and the generous gift upon delivery of the vehicle.
👍👍👍
Mauro P
Excellent customer care. Thank you dear Raj
Erin park Lexus is one of the best dealership in Ontario and nice people working there specially Sales Advisor Alvin Rimando is very Honest person and very Helpful sales representative. He will give best advice according to your requirements.
Thank you Leo helping us to find the ideal vehicle with a great deal. Feel no pressure during the negotiation process and give us the best suggestions on options etc. Highly recommend Leo for anyone who is interested in a Lexus.
Went in the dealership for a regular check-up and went out with a new car! Product advisor Alvin Rimando helped us in deciding the best vehicle suited for our lifestyle. He provided all the information and honestly answered all our questions that led to an easy and hassle-free trade-in.
Bought Lexus NX last year
Great deal and even sales representative really helpful
No issue even with services till date.
Amazing customer service, our sales associate was named Alvin Rimando and he was very sweet and helpful, due to his amazing skills we will be purchasing a brand new car kn a few days.
Five stars! After an initial miscommunication in regards of my order for merchandise, they went out of their ways to solve the issue to mutual satisfaction at the highest level of service standards. Special thanks and recognition to Shamir. Thanks.
Just got a vehicle from this dealership. Incredible prices! Great communication and interaction. Norman Karkada really came through! Thank you!...and I will definitely refer more clients.
We were fortunate enough to have met an excellent sales staff Ehab Botros who helped us with what we needed. He exhibited patience and delivered excellent customer care. He even went above and beyond by offering to answer any questions and help after the sale. The delivery specialist was very professional and patient too. Overall great experience, all the employees were polite and nice making the space very welcoming. Thank you.
We were fortunate enough to have met an excellent sales staff Ehab Botros who helped us with what we needed. He exhibited patience and delivered excellent customer care. He even went above and beyond by offering to answer any questions and help after the sale. The delivery specialist was very professional and patient too. Overall great experience, all the employees were polite and nice making the space very welcoming. Thank you.
In summer they have a huge fair on that street, and everything is free. Kids love going there.
Pretty impressed. Just communicated an online query with a gentleman Andrew. I had a service related question. Within less than 10 minutes a very polite lady from the Service Dept, called and answered all my questions. In my last 25 years in Canada, have never experienced such a fast response turnover time, especially from a Service Department of a dealership. At least, now I know where to take my brand new RX350L for a maintenance service, Cheers. Lol Lol
I will never take my car back here. I have been using them for over a year and had enough. They struggle to get quotes, they recommend things that aren't real. I took my car to Oakville Lexus and got a completely different service quality and feel. This dealership struggles and needs help. To say the least I will not be taking my car back here...
Nice quiet place to buy a used or new Lexus. They have good deals and have a nice amount of used Lexus IS for decent price. Do your research and you will find great deals here
Good courteous service and they will give you endless cups of coffee while you wait in the lounge.
Amazing staff from sales and most especially service. My service Manager Richard always does his best to provide excellent assistance.
Terrible experience! Sid, the customer service manager did a brutal job of empathizing with my problem and offering any sort of solution to help. They did not honour the word of the representative on the phone and didn’t seem to care.
The lack of honesty and integrity from a corporation like Lexus is appalling.
From someone who has had a number of poor to subpar experiences with Lexus dealerships, I will tell you to buy a different brand or take your car somewhere they might actually care.
Our RX350 F-Sport was up after the 39 month lease. We did not realize we needed an appointment. However, Laibah managed to speak to Stephen Stewart, Financial Services Manager to assist us. Stephen was FANTASTIC! Very meticulous, thorough and got us a safety inspection and we purchased our Lexus. Great dealership, very clean, nice people working there with great customer service. Will definitely recommend others to go to this dealership. Thanks Laibah and Stephen 👏
I had purchased a 2019 Lexus RX 350 in April 2019 from Erin park Lexus. In Nov, 2019 the driver side door of the car was frozen and this happened twice . The car was given to the service department who kept the car for one week sating that the lock cable was frozen. However this was replaced and returned to me and the door was opening. Now after fifteen days the same problem has reoccurred!!
This is not acceptable! I am having serious problem with the car since I have taken the car from you. The car was delayed and the GPS system given to me was also faulty It took one month to get the correct system installed. I have purchased a Lexus and never in my past twenty four years of owning a car I have encountered so many issues with the car. I cannot run around you guys every now and then. Very much dissatisfied with the car. I would rather have a bullock cart!!
Very nice showroom. Lots of comfortable seating and there is a hospitality bar which serves various hot and cold drinks as well as snacks. The service is good as well as attention to detail. Staff are friendly and helpful and there is a good selection of reading materials to browse through while you wait.
Erin Park Lexus is your one stop dealer for your Lexus needs LOL. I recommend coming here as the staff and sales rep are very knowledgeable people. If you are interested in purchasing a Lexus I insist you go look for Muhmut Gurlek sales rep. He will help you find the vehicle you are looking for and will guarantee you drive out the dealership with the car you love at a good rate and price.
Also no i don't work at Lexus and i ain't an employee too be making false reviews I strongly recommend coming here you wont be disappointed lmao. My mother is very happy with her new 2020 Lexus RX350 purchase.
We just purchased a 2020 RX 350 from Erin Park Lexus. We had pleasure of working with Mahmut. He was informative and patient and was able to arrange for us to trade in our previous vehicle. He made the process of purchasing a car painless and always kept us informed with the details. He was also always available to answer our calls or texts when ever we had any questions. In the future, I would definitely return to Erin Park Lexus and work with Mahmut again.
Dane, the sales manager and Allen provided best service ever. Dane and Allen always kindly answered all my questions and concerns whenever I need to know about Lexus cars and service. This was my second purchase of lexus and I will go to this dealership again for Lexus purchase in the future. I am very satisfied with this dealership. Thank you, and I will come again!!
Very welcoming and warm atmosphere with the sales team. Mannu is very helpful and provided the best customer service. My only negative would be with the service counter. The lady that I inquired on some items with was very rude and abrupt. Definitely does not depict my overall experience there with other staff.
What is happening to good service and honest people?
This is an open letter to Lexus top management .
I have this car because I love it, but it becomes more and more difficult to service it.
Just as we speak I am having hard time with 2 clerks at the front desc of service department of Erin Mills Lexus.
Lexus covered plate number of my car with clear plastic shield and in order to place the annual sticker need to unscrew heavy bolts-which is impossible for woman using domestic tools.
I have been coming in the past here for help and know -can count on this little but important job to be done for me.
But not this year- the person front the front decided to use electrical tool and forgotten to change button from screwing bolt in for “out “ mode. Then I witnessed him consulting with his associate which position the button supposed to be put on.
Then I have been sent home and suggested to make an appointment to deal with the problem.
Upon arriving home-the plate fell off on the ground!
Driving without plate number to work, called EM service department manager Paul who was not available, left message-never returned my call.
After work brought car back to Erin Mills Lexus and had horrible dishonest conversation with clerks and unidentified person posing as big manager- “manager of everything “.
All three of them supporting each other denied all wrongdoing , twisting facts,saying -I am the one not saying the truth.
Then I was offered to pay for those people “trying to fix the problem “with big possibility of car being damaged and needing body shop work .
Reading previous reviews I can clearly see- it is not first time Lexus Erin Mills disregards clients complains about damaging their cars.
What a disaster and disgrace!
Do you think of bringing your car to Erin Mills Lexus dealership?
Think again!
After picking up my new Lexus i couldn't be happier!!!
Had a perfect experience at Erin Park Lexus. excellent customer service was provided by Mahmut who helped out every step of the process making it feel effortless to buy a new car!! Even helped me find cheaper insurance which allowed me to save over $200 a month!
Will definitely be back at this location to see Mahmut even though i pass 3 Lexus dealerships to come here!
Excellent customer Service from Bahieh!!! please ask for her for best service. Thank you so much...
Great customer service! Mr Siddiq Ahmed was really very helpful and prompt. He got our paper work done quickly and efficiently and met our required timelines with ease. It was a pleasant experience overall!!
Great customer service! Mr Siddiq Ahmed was really very helpful and prompt. He got our paper work done quickly and efficiently and met our required timelines with ease. It was a pleasant experience overall!!
It's been 2 weeks with my new NX, and satisfaction of having it is at peak. Lexus are definitely master in bringing luxury and class not only in cars but dealers and customers.
Mahmut and team are professionals with human touch, gives priority to customer satisfaction over business. And that's what we liked in final hours of purchase. I am just thinking what I will pick as my next upgrade at Erin Park Lexus.
Excellent service and attention throughout purchase process. Dane J. And Mannu S. were knowledgeable, very pleasant and diligent. We are happy with our purchase . I highly recommend.
My father surprised me and bought my car (September) 10 months ago. After few days I had noticed my front bumper coming out and there was a knock noise at the back.
I contacted the sales person and asked if this car was in a accident and she said no and she told me to come when ever you can do thy could see the car.
I went to a Lexus location Richmond hill in October and they advised me that I had to go to where I purchase my car. I contacted Lexus head office and they told me that they can’t do anything and I have to contact the dealership?????!!!!!!!!
Having a very busy schedule I was able to go to Erin dale Lexus some time April and left the car for a week. When I went to pick it up they parts manager advised me that this was the best that they could do(my cars pumper was still not fixed and now when I drive the car makes a very loud noise)
as I was driving back to Richmond hill from Mississauga and called the manager and they told me that they are sorry that they here not able to fix the car and they will work on numbers to do a exchange with out any extra fees. Mean while as I was driving and hit a bump the front bumper fell down and got scratched, which I called and told them. They were to send me a list which I did not receive any emails. On July 15, 2019 I went to Lexus and they said that they will trade my car for $20,000 and they wanted extra $200 a month.
Today the sales rep said that she did not know that that car was in an accident. WOW
You think to buy a car from a major dealership the sales rep know there products and they they would represent Lexus at there best. I bought a Lexus not a lemon but clearly I was sold a lemon from Lexus.
I just picked up my Lexus RX350 F Sport, and have nothing but great things to say!
Leo is and was a great representative from beginning to end and undoubtedly patient and caring in his dealings with me, highlighting the great "guest" experience the dealership provides.
His professionalism and attitude makes certain I would not hesitate to return for future purchases or recommend to friends and family.
I highly recommend Leo and the dealership!
I went there to do an oil change and requested a shuttle to my home which is within 5 min drive and was told by my service advisor (Richard) that shuttle service is not offered for oil changes. I've been going to alot of different dealers for my Vehicles and have never heard such a pathetic reason. All other brands offer shuttle service even for oil changes if requested/needed. Secondly, I pay $87 for an oil change at Northwest Lexus and was charged $115+taxes=$136.39 by Erin Park for the same vehicle and same oil change.
I was in the process of buying a RX 450h from them and promptly cancelled and got my $2000 deposit back. Who needs to buy from such people working for a Lexus dealer who have zero customer service. Will take my business somewhere else.
Hope someone reads this at Erin Park Lexus and trains the service staff who just cost them a sale of a $70,000 vehicle and not to mention all my future business.
Update:
Got a call from Paul (Service Manager) after he read my review and he explained me that they don't have shuttle service at all but instead offer taxi service to their clients who need a ride. Secondly, they do not offer fleet rates at all.
One thing Paul did notice as I pulled in was that my license plates were installed incorrectly and he had them swapped at the time of oil change. Also, I'd gone without an appointment and was accommodated.
Thank you Paul for accomodating without appointment and having my plates installed correctly.
I bought a car from Erin Park Lexus with the help of their best associate Mehmut. It was great experience after checking out lots of dealerships we relied on this one.
I would recommend everyone looking for a Lexus to go there as they are the best...
I just purchased my first car. The sales representative Mahmut made the whole process effortless. He was very friendly and was very knowledgeable about the cars that would fit my budget. He made sure to follow up on any inquiries that I had and his customer service was excellent!
Recently leased a new RX350-F sport from Erin Park Lexus.
Raj, as always, impressed me with his exemplary customer service and professionalism. Its been a pleasant buying experience all through and the team had made the whole process seamless. Would always recommend.
Unbelievable experience with Norman & Kanwar. Leased a beautiful new ES350 with these two amazing gentlemen...smooth process, no haggling and they treat you like family. Highly recommend this dealership and these 2 men for your new Lexus.
This place is filled with great people who know how to please their customers 🥰
For any new car deal, it is important that customer’s verbal consent is translated exactly the same way on the paper. My experience was exactly like this. It is not surprising why Lexus is gaining on market share each year. Keep up the good work guys 👍
Always great customer service. Guest lounge is a great experience while you wait. Always well stocked and offers a wide variety of snacks and beverages. So far no complaints about service or staff. The janitor especially stands out to me as he is super friendly, kind and welcoming of anyone.
The professionalism, responsiveness and welcoming team here, is unbelievable. We have purchased 3 cars here and have referred many others to Abdul. The service team never ceases to amaze me with their memory and friendliness. Carly ensures that my time is respected with efficient in and out service, calling to explain when something unusual crops up, or advising when work can be deferred to a subsequent visit to save time and/or money. She knows what cars I like and we have good discussions about the merits of various cars! Yet even if Carly is unavailable or busy, the other service advisors step in to ensure that I am equally well served. It's fun bringing our cars in for service!
I am a relatively new customer but due to several different problems with my car I have been a frequent visitor at the Service department. Based on my experience with other service centers, I would highly recommend using this dealership and I would like to give a big thank you to Scott. He is very knowledgeable, extremely personable, the utmost professional and he always treats me like I am the most important customer to have visited that dealership. They live up to their promises (frequent phone updates, information about the repairs etc.) and always deliver a professional result. As an aside, they clean your car inside and out like no other dealership before you collect the vehicle. Thank you folks. I will be your customer for a long time.
Normally, one shirks from taking their car to the dealership for service, due to the various "issues" that will come up, but dealing with Sid has been a pleasant change, his service is exceptional, he does not recommend anything lest its absolutely necessary. The high service level set by Norman has followed through in Sid and his team. I highly recommend this dealership and their service team to everyone. You will not be disappointed.
Always a Great Service Team
This is my 3rd RX and all came from Erin Park. This tells you I'm pleased with the vehicle and the Dealer Service. Ryan and Sid always welcome me by name, and know my vehicle and what was done last time and what is scheduled for this visit.
At the end of the service appointment they review what I should expect on the next visit, walk me to my car, which has been washed, and thank my for being a customer.
The 5 STAR rating system is not enough, this is a 10 STAR Store.
Great customer experience
I just wanted to say if you go for a service at Erin Park Lexus that Paul Machado is the guy to go to. He listens to your issues and doesn't try to give you bogus reasons or explanations as to why the issues are there. He totally understands your point of view and will work on getting them fixed. His commitment is second to none and will constantly keep you up-to-date on your service situation. He is the reason why I won't go anywhere else for my service requirements.
Great work... Please keep it up
I've been going to Erin Park Lexus for over a year now, despite my lengthy drive all the way from London, ON. Unlike most dealerships, I feel as though Scott Bertrand in the service department has always been honest and treated me respectfully opposed to a "girl that knows nothing about cars."
I always appreciate him keeping me in the loop throughout the larger maintenance services and going through my future services -- due to the fact I will procrastinate any chance I get.
My lease on my current Lexus is coming to an end and for a while I considered switching brands due to unsatisfactory visits to other Lexus dealerships, however, Scott makes me want to stay consistent to the great brand and continue building the fantastic rapport that has started.