Purchased an extra family vehicle the Range Rover Evoque HSE Dynamic from Kenneth Lam. I would highly recommend him. Friendly, professional, yet casual to deal with all in the best ways possible. I hope to come back to him for my next vehicle when it’s time to trade in my X5 for a Range Rover P525 Autobiography ;) hopefully sooner than later. Thank you for a pleasant experience and creating a memorable day for my family and I.
I had a amazing experience at Land Rover Vancouver! I just bought a Range Rover velar and Kenneth Lam, my salesperson, was a super helper. He was very knowledgeable and ensured everything was in order. We highly recommend Kenneth and the Vancouver location for a courteous and efficient service.
Bought my Velar at Land Rover Vancouver last year and the level of customer service has been top notch from the get go. From the courteous front desk staff when I've brought my vehicle in for service, to getting a courtesy car during the repair, to dealing with any other issues.
I just had to bring my vehicle to a different location to cover something under warranty and they couldn't process the warranty for some reason, so my advisor, Bo Seeto, at the Vancouver location went out of her way and got it all figured out!
Thanks again, Bo and the team at Land Rover Vancouver. Cheers
We wouldn’t buy another car from this dealership.
When you’re buying a car this expensive, you expect decent customer service.
It started with the terrible communication. Messaging the sales agents with no response, it was like pulling teeth.
Then the financing, being told one thing, only to be told another a week or two after.
Finally, the icing on the cake...teaching my wife how to use the parking features ends up in crushing the front of another car in the parking lot. The guy never instructed us properly, just sat there like a clown while the Range Rover backed up into another car.
Then the dealership never took zero ownership.
Seriously, stay away. There’s better options, go to another dealership.
Our Sales Consultant, Robert Fan, did an excellent job showing us the LR Discovery Sport. It was to be our first new vehicle purchase after 13 years. A lot of things have changed during that time span and needed explaining. Robert was very patient and knowledgeable. Upon our request, he even took time to come with us when we did our test drive, and this helped us with our decision to buy the vehicle on the same day.
I had a great experience finding the exact car I wanted. Robert Fan took the time to call and email me each time a car came in that he thought I’d be interested in. From beginning to end the experience was easy and pleasant. I would highly recommend him and this dealership.
What a great car group !! Amazing staff.
I particularly want to give a huge shout out and acknowledgement to Nate....
Nate, you made car purchasing a enjoyable experience. Not only are you fair, I felt I got the best bang for my buck out of every vehicle I looked at. You are kind and genuine.. an all around stellar human being. You are by far the most knowledgeable, most easiest person I’ve ever dealt with when it comes to car shopping
Thank you for being your excellent self.
Anyone looking to get a new vehicle.
Go see Nate. Best ever. Thank you! I LOVE my new Rover
Absolutely amazing experience at this location! I recently purchased a Land Rover Discovery and our salesperson, Nate, was a tremendous help during this process. He was very knowledgeable and ensured everything was in order. We highly recommend Nate and the Vancouver location for a courteous and efficient service.
I had a great buying experience at Land Rover Vancouver. My salesman, Robert Fan, was extremely helpful and quick to address any and all concerns pre-purchase. He went over and above to ensure I got a fair deal, both on the vehicle I purchased and my trade-in. Communication throughout was excellent. In the end I was a very satisfied customer and would definitely recommend Robert and Land Rover Vancouver to my friends and family, and anyone else looking to purchase a higher-end vehicle.
I had the best experience with Land Rover Vancouver , when I leased my Range Rover Velar.
Robert Fan was amazing. He is nice, patient and I am very pleased with his excellent customer service.
I also want to thank Bo ( financial manager) who did all paper work for me.
Highly recommended dealership
I was a BMW owner for over 20 years. That was until I met Nate Knight. (Best salesperson ever!)
He told me after the test drive that I would be converted. I have had my Ranger Rover for just shy of 3 months. It is the best car I have ever driven. If you are looking for a new vehicle go no dirtier than Land Rover Of Vancouver. Make sure you ask for Nate as no one else will give your better service or a better deal. Nate is a true gentleman, he knows his product and is proud to sell it. He is honest and kind. There is no one better in the business. I proud to now call him my friend.
Thank you Nate for your incredible service. - Shana
We bought Range Rover Velar and absolutely love it,, But this would have not been possible without Nate (our santa )who is amazing sales person and so humble,nice,patient and gave us such a good deal and made so genuine efforts that we get the best of best car. I would suggest everyone to go and see Nate and also he came in on day of to get everything done and sealed for us which i will never forget such amazing sales service, Much Much appreciated. I would also like to thank Bo (financial Manager) and Jason (sales Manager).
Very nice experience with the dealership. Highly Recommended.
I had a positive experience purchasing my Range Rover Sport from Land Rover Vancouver. After seeing a vehicle that interested me on their website, I sent a request for more information. Robert Fan replied immediately, and we arranged a test drive. After completing the test drive, we negotiated a fair price for the vehicle including the value of my trade. After transferring the funds for purchasing the Range Rover Sport, we dealt with Eric Law who arranged the paperwork, extended warranty, insurance for the new vehicle and cancelation of insurance for my trade. Afterwards they carefully went through the all the features of the Range Rover Sport and I drove off with confidence. To sum it up, Land Rover Vancouver, provided trustworthy, courteous, and efficient service for the purchase of this vehicle. This experience exceeded my expectations.
I can’t say how happy I am with the service we received from Nate. He was very kind, patient & knowledgeable during our appointments & we felt very confident proceeding with the purchase of our Velar.
I strongly recommend booking an appointment with him as he will do everything he can to meet your list of requirements for the purchase along with a really really amazing after purchase support! Im really happy with everything & will certainly be coming back again for our next car.
We recently purchased our LR Discovery at Land Rover Vancouver and had a wonderful experience. Our sales associate, Kenneth was knowledgeable, relaxed, allowed us to take our time to test drive and experience multiple vehicles in order to make our decision. Once we decided, the process was seamless and quick, and we drove away with our new car within a couple days. We will definitely be returning in the future for our next vehicle and would recommend Land Rover Vancouver.
Just purchased the Range Rover Velar -- Had a wonderful experience with Robert Fan. He was patient with us -- and the million question i had. Love the vehicle -- drives like a dream. I highly recommend Robert if you want an informative, professional, and non-pressure car buying experience. I am extremely grateful to Robert and the team at Vancouver Land Rover!
When we first stepped into the showroom we were greeted warmly by the entire staff. Bonus - Dog friendly! 🐕 After falling in love with our vehicle of choice we were taken care of by Nate. Not only was Nate knowledgeable, and professional he personalized the experience. We felt cared for from being to keys! He even followed up to see that everything was in order. We highly recommended Nate and the entire Land Rover Vancouver staff! Thank you!
One of the best experiences in my life. Nate, the sales person was phenomenal. He was helpful and warm and spent so much time to offer the best deal to me. Philip was also very helpful with his smile on his face the whole time
We got a Jaguar I-Pace and Nate from sales department helped us through the whole process, from test drive to pointing out the best finance options. He explained everything in details, being friendly and helpful. Overall, our experience was great, we got there in the morning just to check the car and we drove home in our dream vehicle in the afternoon. Overall, the whole process was fast and stress free, we definitely recommend Nate and Land Rover Vancouver!
Nate from the sales department has done an excellent job to listen and to understand the voice of the customer. He went above and beyond to create an exceptional and memorable experience. The service team is very responsive and helpful. I would highly recommend Nate and Land Rover Vancouver.
We recently got a Range Rover Sport at Land Rover Vancouver and were so lucky to get the help of Robert Fan. As we were from out of town the process was a little more involved to arrange but throughout Robert was professional, accommodating, thorough and courteous. We are beyond happy with our RR Sport and it has lived up to all our expectations, particularly with the recent snow and treacherous driving conditions. We are so grateful to Robert and the team at Land Rover Vancouver. Thank you !
When I took delivery of my 2019 Range Rover Sport Autobiography, I was given the presentation of the vehicle by Jarvin. Two months later, after using the vehicle I had a written a list of advanced technical questions for the vehicle user interface and numerous software features. I thought I would have to contact the manufacturer to distill this level of sophistication. Today I stopped in at the dealership and Jarvin was able to patiently and professionally step through each item in the car. He has an exceptional knowledge of the product line, and was very courteous as well. Land Rover, take note of your staff who made it a "5 star" experience for me.
I have a life-long love affair with Land Rover! I am very excited by the cool accessories no one else seems to have. The parts dept is very helpful
Taken my parent's vehicles here a couple times. Always been good. Bought a number of gifts from the Parts department too, lots of great stuff there.
Purchased 2017 CPO Range Rover Evoque. In the shop 3 times in the first 4 weeks of owning it (took to another Land Rover dealership for the repairs). All things that, if the vehicle had been been checked over before putting on the lot, should have been caught and dealt with. A few minor warranty repairs (not noticed during the test drive - only during my 7 hour drive home) and one major repair that could have caused big problems. Maybe I'm not clear on what "Certified Preowned" means, but it was my understanding that the vehicle passed thorough inspection. There's absolutely no way this vehicle even went through a quick, minor inspection by a service technician before selling.
Amir is my sales consultant and my primary point of contact at the dealership. For my very first interaction with him, we had a quick ten-minute phone call to establish my budget and what I was looking for. Shortly after the call, he was able to work with his manager, Dustin, on an extensive list of cars that fit my requirements. In the end, I spent no more than 30 minutes in the dealership before signing the paper and closing the deal on my new car.
I took the new car home yesterday, and I am very happy with the acquisition.
I also would like to thank Bo for being incredibly accommodating and flexible to work with my schedule. I am also very appreciative of Alex for being attentive and helpful during the delivery process of my new car.
I've purchased more than ten cars in the last 5 years, and it was easily the easiest car buying experience I've ever had.
Avoid this place! I am really disappointed with Land Rover customer service. I took my Velar for it's first year service, and what was supposed to be a 3 day job, ended up as a 30 days nightmare.
The car had a coolant leak that required the replacement of certain parts, which were not in stock. After 2 weeks of waiting, Land Rover suggested me that I could keep driving the 80k car, cause the leak "was not significant" and they would let me know when the part would be back in stock. I use the car to drive my toddler to daycare every day. Land Rover basically suggested that I should drive a car with a deficiency that could lead to an engine fire.
Land Rover gave us a courtesy car to use in the meantime. Given that my wife and myself have different schedules, we needed 2 car keys. Land Rover refused to share the second key, because WE COULD SALE THE CAR.
Basically, Land Rover asked us to trust them driving a luxury car with a coolant leak but would not share an extra car key because WE COULD SALE THEIR CAR.
Finally, after many follow ups, we recieved our car back, to find paint stains in the seat....
Can't wait for my lease to be over so I can go back to Audi.
Amir the sales consultant at Range Rover was super friendly, helpful. He explained everything in details to me as this was my first Range Rover. I’m very satisfied with the experience and Amir made me feel like a Valued client. I highly recommend him and his company to anyone who is looking into buying a Range Rover.
Amir the sales consultant at Range Rover was super friendly, helpful, sincere and low pressure. He explained everything in details to me as this was my first Range Rover. I’m very satisfied with the experience and Amir made me feel like a valued client. This is my second time buying a car from Amir (previously from BMW) and I highly recommend him to anyone who is looking into buying a Range Rover.
If you're shopping for a Land Rover vehicle, you can expect nothing but best from Kenneth at the Land Rover Vancouver. He is courteous, attentive, and down to earth, will make your car buying experience stress free. The Land Rover wasn't our first choice but he made it happen and we're very happy with our Range Rover Sport. Will definitely recommend Land Rover Vancouver to friends and family shopping for European vehicles.
Called in regards a vehicle..Nathan Hunt the salesperson helped us out..We drove over a hour to see him when I've got Langley land rover close to us..We purchased our vehicle. ..From him and Dan the manager.Both of them were awesome and will definitely shop here again..Will send fam friends here too..Would give them more than five stars rating..
Unfriendly stuff unless you're buying from them ,nobody is down to earth there (
I recently purchased a 2018 Discovery Sport from a different location (purely due to proximity to home) and 2 days after driving it off the lot, the engine light came on in my vehicle. Obviously frustrated and not able to return to the dealership that I purchased it from, I called JLR Vancouver and explained the situation. Talking to Jason, he was very sympathetic to my predicament and frustration at having to deal with this 2 days after delivery, and offered to take a look at it as soon as I could bring it in. I took it in that same day, he did an initial diagnostic and deemed it was safe to drive, and said I could drop it off the following morning to get a full diagnostic to figure out what the solution was. The next day, I dropped it off with Brian, and it was fixed/ready to go later that day.
Dealing with Jason and Brian was an extremely reassuring experience, they were extremely helpful and the fact that they allowed me to inject my issue into what was already a busy day for them shows that they put the customer first. In addition, Jason also gave me additional information about my service schedule, to ensure I benefitted from my first free servicing before it expired (info the original dealership failed to mention).
By far one of the best experiences I've had at a dealership, thanks guys for making what was a potentially off-putting situation a reassuring one!
My wife called about taking a test drive in a specific model. Amir, the sales person, treated her like dirt, made her feel like she needed to beg for the privilege. Remember the scene in Pretty Woman when the snooty clerks wouldn't serve Julia Roberts? Same thing here. When a sales person makes assumptions about you based on a phone call, they are making a big mistake.
Pretty good, but Mercedes waiting are the best , with treats!
Not a bad place to deal with. Salesman were not to pushy or aggressive. I didn't end up leasing a Land Rover though but not because of the sales people just liked something else better.
Kenneth helped us lease our Velar and was extremely helpful throughout the process!
Friendly and professional service. Good follow up.
Care and courtesy for their customers is what we whitnessed when purchasing a vehicle today. Kenneth Lam was an outstanding example of what a sales person should be, giving us the information required without ever rushing us in the process. Great value for your money on vehicles of exceptional quality. Thank you to all the departments that worked together to get us into the Range Rover we wanted.
Not crazy about my visit.. went to discuss a lease price. I asked before the visit that we discuss lease cost by phone so that we don't waste each other's time... When they asked me to come in to discuss the "special managers price", as suspected, I got the bait and switch!! Really???
I got the walk in jo-blow price! Why?? We're they trying to maybe catch me on a bad day or something? Why would you want to sit for an hour and waste time doing anything in life let alone sit in a car dealers office and listen to nonsense!
Here's the thing,...at the quoted price, I would of payed near 90 PLUS % of the total vehicle cost in a 4 year lease!!! In other words, my buyout would be around 16k .
I wonder what the " no. Managers cost" would have been? At this point, who cares..
My wife and I both have leased our vehicles through Burrard Range Rover. The most impressive part of this dealership is the service we have received from Jason Hanyoung. Jason has always accommodated us when we’ve had an emergency situation such as a flat tire, engine light coming on, or simply last minute service appointments. He is a consummate professional and will always give you solid advise regarding your vehicle. This is why we both have elected to renew our leases with Burrard Range Rover.
Just brought a Range Rover sport from Jane Zhang, good attitude, good service, professional and patience. She gave me the best finance options and provide us the perfect car with the option we like. Awesome experience. Will recommend my friends buy cars from Land Rover Vancouver again.
I have recently purchased a Range Rover from Land Rover Vancouver. Employees are professional and very helpful. Kenneth helped me with finding the right car for me and the best deal. The whole process went easy and hassle free. He even went the extra mile and drove me to their reserve parking lot to show me the car. As the car was so brand new and just brought in town and not available in their show room on my first visit. Extremely satisfied and definitely recommend. Thanks a lot Kenneth and Land Rover Vancouver!
Walked in the other day to inquire about the Sport very friendly staff. Nathan was the sales person that greeted me. He was extremely knowledgeable and patient with me as I had many questions. In the end, he helped me find the perfect car!
If you are looking to buy a Jaguar or Range Rover, go to MCL and ask for Nathan! You will not be disappointed with his service!
Thanks, Nathan!
Terrible service. Honestly, for the same price you can get a much better car and service with other companies like BMW or Mercedes.
Terrible experience...Staff were all new nobody knew nothing about nothing, they sold us on many great "Features" that the business office later on said they did not exist or were false.
No one bother to greet me.
Walked in here ready to do the numbers to get into a Range Rover (my husband loves the new sport ones and our lease at Mercedes is up soon). At first we noticed only one sales person who was assisting other customers. We looked around at some vehicles for about 15 mins as two other employees appeared, both sitting at their desks going about their business (not sure if they were sales or not), all the while knowing we were there but NOT acknowledging us. I went to the receptionist and asked if there was only one sales person on Sundays and she replied, no there are two but not sure where the other one is. Maybe he's in the break room or something. I just stood there waiting for assistance and then said okay, looked around and went to go find my husband. At that point given the lack of service or concern for our business, my husband said screw these guys we'll go somewhere else. Funny because we were acknowledged and asked if we needed help by multiple employees at Mercedes, Lexus and Audi that day.
Unfortunately this isn't out first lacking experience with this dealership, as two years ago we came and were approved for a Jaguar but then got better service at another place and never came back to finalize the deal.
Maybe they don't sell to many people who are financially independent under 30 years old and in a position to purchase their brand. Perhaps they assume we're window shopping, because I have a feeling if we were older we would have been taken more seriously. Thought we would give them another chance because we do really like Range Rovers...guess nothing has changed though. Too bad for their sales since we were already sold by the vehicle!
Hopefully the other Landrover dealership will operate under more client-centric service and less assumption (aka ageism), and if not, I guess it's back to Mercedes.
Nice service here
Nice service here