I called ahead of my intended visit to the dealership. I spoke with Michele and set up a meeting that same day . Michele and I had an instant rapport. She understood the circumstances under which I was purchasing a replacement vehicle. I also asked that she not call me on a continual basis (as is generally the case after a visit to a dealership) as I needed time to consider my next steps. The dealership happened to have a 2019 KIA Soul which had initially been a rental vehicle. Although I had planned to purchase new, it had low mileage and fit the bill. I was not pressured during the sales process and Michele helped guide me toward making a sound decision.
Best experience ever buying my used car.REZA MAHMOODI I call an exemption sales person that never stopped following up with me from the moment I was introduced to him till I drove my car off this dealership.
Thank you so much for the honesty and quality of the vehicle you provided for my family’s Safty in Toronto.
I bought the new 2020 Kia Telluride here. I had been to at least 3 other Kia dealerships to buy this vehicle and they were fine but I felt the most confident in making my new car purchase here. The car is now on order and I will update my review when I receive my new car.
I only gave 1 star because I couldn’t give less.
I took my 2015 Kia Sorento in to get the engine swapped for a new one. All was covered under warranty but they took a half day longer to get it done. I was also told by their service department that it was the fastest they had ever done a job like that. All was good until I took it off the lot and picked up my kids. I was stuck in traffic and once it cleared I attempted to accelerate but my car rolled backwards almost hitting the car behind me. This happened a couple of times before I realized I had to call for a tow and get my kids out ASAP. The next day North York Kia apologized and offered me a free car detail as compensation. A FREE CAR DETAIL!! They thought that would equal to putting my 2 kids in such a dangerous position. Turns out the technician put back a rusted/ seized clamp back on a tube which ultimately spilled my transmission fluid. When I met with the general manager I thought I made my point clear that it didn’t have to do with the clamp only costing a few dollars but that his technician PUT A RUSTED/ SEIZED CLAMP BACK ON THE CAR. The GM apologized and the following day I received A TEXT MESSAGE from the service department offering me a 1 year/ 20 000km warranty. That sounded good to me until I was told I would have to pay half the cost of $599.95 +HST because it covered more then what they worked on. I have never felt more insulted with any company. To put me and my two kids in a very dangerous situation and then tell me that all it was worth was a car detail valued at $150.00 or half price 1 year extended warranty. This is definitely a dealership that doesn’t seem to understand that customers put 100% trust in them to have their cars repaired properly.
We purchased or new mini van our experience with Omid Haghgooyan was a great one. From the moment we spoke on the phone to the final purchase of our mini van he was nothing but professional, courteous, and extremely knowledgeable. He truly went out of his way to make us satisfied with the purchase. I would recommend Omid and this dealership to anyone who is looking to buy a new vehicle without hesitation. Thank you so much Omid for making our experience an amazing one purchasing our new Sedona first time brand new car owners thanks again :):)
We purchased a new mini van our experience with Omid Haghgooyan was a great one from the moment we spoke on the phone to the final purchase of our Sedona he was nothing but professional courteous and extremely knowledgeable. He truly went out of his way to make us very satisfied with our purchase. I would recommend him and the dealership to anyone who is looking for a new vehicle without hesitation. Thank you so much Omid for everything and making our experience in buying a new car amazing one :):)
Great 5* experience dealing with Mike Zhang at North York Kia! From first meeting until delivery. His honest and was really informative about the vehicle and was really helpful about any questions and concerns. Highly recommend!
I'm talking just about the service department, not sales. There needs to be more candor, honesty, and transparency. Don't make stuff up. Don't give time estimates or commitments that are not matched by reality. Routine inspections, if they are going to take time because of other cars ahead, should be properly communicated.
Third Kia, and finally I picked up my Telluride. Mike made my purchase smooth as possible and delivered the car on a very tight schedule that I was on. I honestly had doubts if he can really deliver on time. He didn’t make any false promises, kept me posted on the progress everyday. Definitely going to see him again for my next purchase in about 1-2 years. Highly recommended, he will do his best to get what you need.
I purchased a used vehicle (Honda) a couple of months ago. I brought the vehicle back the same week, having a low speed shudder issue. Since there was no check engine light on and they could not determine the problem with a scan, they said there was nothing that they could do. The problem continued and approximately 2 weeks later, the check engine light came on. I brought the car back and after it was scanned it listed an issue with the transmission. They then said I should take it to a Honda Dealership because they do not carry the proper parts to repair it. I brought it to Honda and they said it was a simple transmission flush because the transmission fluid was contaminated. This cost me nearly $600.00 because of what was involved and how contaminated the fluid was. They also said that North York Kia should cover the cost because it should have been checked before it was sold to me. I asked Kia about it and they said they checked for fluid leaks and levels and NOT the quality of the transmission oil because that does not fall under their 30 day safety warranty and that they cannot simply turn off the check engine light to hide the issue. This does not make any sense because when I brought the vehicle back to them with the check engine light ON, it was then taken OFF before I brought it to the Honda Dealership. North York Kia said that there was nothing that they could do and that they will not refund me the cost of getting the issue repaired even though I mentioned the issue to them the same week I purchased the vehicle. Buyers please be aware!
I called because I was interested in going to this location to service my car (this location is the closest one to me).
No one seemed to be able to give me a direct answer, I was constantly put on hold, and when I was finally transferred I was speaking with a gentleman who was completely disrespectful and short with me. Obviously tried to push me off the phone.
Safe to say, I will make the drive to a location that is interested in my service.
I recently bought a new vehicle and I am 100% satisfied. I received the best customer service experience ever. Michele Church and all team treated me super well, She took care of all my concerns and responded to all my inquires. A super-smooth purchase, Kirill Chvaetski was super kind and professional explaining and make me understand all the contract content, Mike Zhang made an exceptional vehicle delivery. If you are planning to buy a KIA vehicle I 100% recommend this team.
Cool*😇👍
I recently bought a vehicle at this location and had a great experience. Please look for Michele Church, who will provide you the best customer service. A really smooth purchase. I was also very particular about my new license plate and they got it for me. I was aware it was a long shot (depending on on Service Ontario), but I'm happy it was available and they were able to get it for me.
Purchased a vehicle from sales consultant Reza, excellent service and support. Reza was helpful throughout the entire process and patient.
Highly recommend North York Kia!
I had the best experience. The salesperson Reza Mahmoodi was amazing. I bought the 2nd car and I wish I came here for the first one. Also special thanks to management team for providing such amazing, well organized, friendly and clean environment. Thank you guys. I’m very happy and I highly recommend to buy from North York Kia.
Sina Fard is the BEST car sales person that I've ever met. I will rate him 10 out of 10!!! He saved my time, money and all process was an enjoyable experience. He listens , knows the product, follows up promptly, doesn’t push and his work ethics and professionalism are outstanding.
I went to purchase a KIA Soul car. Mr Reza the sales representative was very humble and polite. I feel happy to have been there.
Called the manager to discuss an issue that is suppose to be covered under warranty, he was so rude and condescending that I swiftly hung up and decided to call another Kia dealership that was willing to listen to my concerns and respond sympathetically. Totally will avoid this location in the future and willing to drive 25 extra minutes to the Mississauga branch who provides me with attentive service every time!!
For over 2 years now I have regularly taken my car to be serviced at this dealership. Coming from a family of mechanics, I am very selective of who I ask to work on my car. North York Kia Service Department is AMAZING! They treat me with respect and honesty. Never once have I felt that the service had been unreasonable or exploitive. Eric and Doron go out of their way each time to make sure myself and my car are taken care of. If you are looking for honest service and mechanics, go to North York Kia!
excellent customer service, Sina and Kirk were very prompt to answer all the questions I have. And I'm very satisfied with their service. I WOULD DEFINETLY RECOMMEND
I took my Kia here for my regularly scheduled maintenance, and thanks to Eric I will be going to this location from now on. Every single step of the process was 5 stars.
Eric was absolutely amazing, from scheduling my appointment to giving me a summary on everything that was performed. He was very patient, kind, and detailed, making sure I understood what was being checked and why, and made me feel confident that his team has my best interest in mind. They weren't a minute over the estimated time to complete my service, unlike other locations. The cost was also much more affordable than expected. Not to mention my car was returned to me much cleaner! I could go on.. but I'm really just happy at how well I was treated here.
It definitely shows that the manager and team in the service department take pride in the work that they do here.
Iliya was an amazing sales representative. He went above and beyond with helping me chose the best car and insurance for myself. Out of all the dealerships I have been to, he was the REALEST from everyone and I am super happy and proud of what a outstanding gentleman he is. He deserve BEST EMPLOYEE OF THE YEAR!!!!
Received a lot of help from Michèle in buying my first car here. Very honest salesperson that cares about the customer. Would recommend
Just picked up a new car here and I have to say the service is amazing. Everyone involved in my deal was very patient and well informed. I am a first time buyer with North York Kia and I never felt pressured into the deal. The place itself is clean and professional.
Reza, my salesperson, was extremely polite and professional. I will be dealing with him for all my future inquiries. Highly recommended dealership!
Thanks Reza!
Edit: If you are having a problem understanding the accent of the person you are speaking with than you have the freedom to say so at that moment. I haven't yet had an issue with the language spoken at this location.
The experience was very warm. From the moment I entered the dealership to the end of the servicing. Eric was extremely helpful and honest. Even though they did not have the required tire for my vehicle, he still was honest in telling the condition of my front tire. The dealership is 26kms from my house but tue experience is worth the travel.
Michele and Nav was so amazing. Excellent customer service. They make sure that you get the car of your dreams.
The service was outstanding and the people were very curtious, especially Doron he was fantastic. 5 star service. Thanks Guys.
Best experience ever buying my used car.REZA MAHMOODI I call an exemption sales person that never stopped following up with me from the moment I was introduced to him till I drove my car off this dealership.
Thank you so much for the honesty and quality of the vehicle you provided for my family’s Safty in Toronto.
Drove from Ottawa to purchase a vehicle. Had a really good experience and was never pressured. I'd recommend this dealership to anyone looking for a vehicle
It's been an amazing experince to get my first lease at this location. What a great dealership. Walked in and dealt with Reza. Thanks to entire staff. I highly recommend North York Kia!
While I didn't end up getting a vehicle from North York Kia, the salesperson that assisted me (Reza) was extremely helpful. He was very transparent about the car I test drove, financing options, and the benefits of going with North York Kia. He was also friendly and attentive. I will definitely keep this dealership in mind the next time me or one of my friends/family are looking to purchase a car.
Sina took a great level of care and time in providing me with a fantastic shopping experience when I purchased my Telluride at North York Kia. Coupled with sound communication and professionalism, he will look after your vehicle needs without adding any pressure and make sure you are satisfied with your purchase.
Our family just bought a used vehicle at that place. I found it on Autotrader and thanks to the evaluation tools it attracted our attention with an aggressive pricing. I thought maybe it had an accident or whatever. Well before I even asked the history of the vehicle, mechanical inspection of it as well as service records have been provided to us. They have a spotless showroom, state of the art brand new facility and very open people working there. Actually they have two showrooms the second one is downstairs that’s where our car was parked. Seats of my vehicle(and it’s used I never buy new) where in plastic covers same way as new cars. Vehicle was demonstrated to us properly and all plus and minuses were shown by a Sales person.
We felt absolutely zero pressure to commit to a Sale in fact we left without buying to check out another one somewhere else, but we came back and so right we did!!!! Look we all are looking for the best possible deal.
So we bought it. Than we had to deal with Business office. We were introduce to different things there and we never felt pressured. We bought nothing there initially.
Delivery.
We came with an open mind as it was at the end a used vehicle. Well they blew our expectations. All books all keys full tank of gas. And we paid well below the market value.
They maybe rookies but they know what they are doing. We dealt with Sina as a Salesperson, Igor was whatever manager he is and Eric was very helpful in Service explaining to us what was done to a vehicle to make it ready.
Than the most important thing happened to us. Remember I said I bought nothing in a business office? Well several days after pickup we got an issue with a vehicle. I thought OMG we have no warranty. We declined it. So I just called to say we got an issue without any hope. Well I was told to bring the vehicle at our earliest convenience and while we were checking on their top of the art coffee machine Eric came out and informed us the issue was corrected, apologized and we were back on a road in no time. Very impressed over all with the whole experience.
Look I’m a humble person I know I got the best value for my money there and I believe strongly you will be treated the same. All the best for you North York Kia you have a right attitude and time is working for you! You have been noticed.
I bought new car here! The 2020 Kia Telluride and I can't wait to pick it up. I had done my research when selecting this new SUV which just won the Motor Trend SUV of the year award. I went to 3 Kia dealerships before this one and although the experience was pleasant, I didn't buy until I visited North York Kia.
They gave me the confidence as a dealership to make my purchase here.
Igor the general manager is extremely knowledgeable, professional and I do expect to recieve a very high standard of service.
I will be picking up my new car very soon and will follow up on this review.
So far, very good and highly recommended.
Amazing experience ,special thanks to Reza my sales person,he extended extraordinary service to us.he also gave us the car at the exact time that we were promised.
Amazing experience, got the car I want for a good price. Special thanks to Sina my sales person, he rushed everything so I get to pick up the car on the same day, with brand new pads and rotors done as well!
I could not agree more with Jaewoo Ahn. The business manager is a joke. Rude individual. Who says to a customer “are you playing games with me;” due to the fact, I didn’t want to complete the deal on the car. Interrupts you when your talking. Will definitely not purchase another vehicle from them.
However, I must say the service manager is a welcoming individual who does his role very well
We had an awesome experience at North York Kia. We bought a 2015 Kia Soul LX of Alien Green Metallic colour from this dealership on May 22, 2019 and took the delivery on June 01, 2019. We would like to mention few names who really helped us with the process.
Mike Zhang, the Sales Executive was absolutely fantastic. He was very professional and welcoming and really helped us with buying this SUV. We would sincerely like to thank him for that.
Nav Ahmed, the Financial Services Manager, was also very helpful and he offered us an excellent closing deal from financial aspects.
We would also mention about Eric Kim the Service Manager, Doron Levy the Service Consultant and Paul Yang the Parts Manager for all of their efforts with other services during the delivery.
They have an excellent team at North York Kia and we thank them once again for their service and support.
Amazing experience with Iliya(He is one of the best advisor works there) . He was very informative but also kept things light, he was not pushy at all, i recommend him to everyone.
The best Kia in North America
Best service and hospitality
Especially with sales adviser
ILIYA
ILIYA did the best service for me
Worse place to buy a used vehicle!
They lied about everything when I purchased my used car
Don’t be fooled by there smiles, cause they sell a lot of BS!
I apparently bought a lease return serviced by dealership
Bought warranty
Had low oil, warranty included oil fill-ups
Went to dealership to get it assessed, found out oil plug was stripped and car hadn’t been at a dealership since 2015
I was not reimbursed, and North York Kia dealership told be safety certifications didn’t cover oil pan bolts!
So apparently a vehicle with a leaking oil pan is safety certified 😳
Sina has extended extraordinary service to us, he was a great help
I definitely recommend him
Beware of what they tell you, make sure you pick a salesperson who speaks English properly. Many things are NOT mandatory, as a first time buyer I fell for many of their lies. Finance manager is not professional, hung up on me, talks over me and does not let you make your point or give a straight up answer
Had Flat slow leak took it here, they automatically said it's on the sidewall and needs replacement. They did not support this with any kind of photographic evidence they did mention to me that it would cost me $60 to even look at it.This is why people call them Stealerships. They earn it.
I have been taking my 2018 Sorrento here for service since purchased. The service and staff are friendly, punctual and professional. The shuttle service is very convenient and the driver was very friendly.
Really good service and very helpful. Good service on trying to give us the best deal possible, definitely recommended!!!
We had an amazing experience buying our car here!!! Thanks Mike for your help... we really appreciate everything you guys did!!
I had a very bad experience with this dealership. They cheated me and sold me a car which wasn't in a road worthy condition. I am relatively new to Canada and I am a student. When I went to the showroom again about complaining the situation they told me that I must have inspected the car before purchasing and told me that it was my fault. Now after purchasing the car from North york Kia I am taking a Transit to commute. I really trusted the sales person 'Sina', he spoke to me well in order to sell the car, when I went to tell him about the problem he wasn't even listening. The manager of this showroom wasn't helpful either, he offered to take my car for $350 which I bought for $6200, within a span of 7-8 days. The reason I chose Kia dealership is that it is a big dealership and a popular one too, but I am feeling so bad for choosing kia. I have been cheated by them. Nothing wrong in selling the car, but if they had informed me the status of the car I would've bought another car. Please don't do this to anyone else, Especially to students, as it will affect their livelihood very badly.
Enjoyed bringing my car here for Service. Andrei and Eric did a great job. Service was quick and friendly. Thank you guys!
Welcoming, and honest sales associates. Recommended to anyone looking to buy a car and have a great experience at the same time! Thank you
Very nice and friendly customer service at this new dealership in North York. This is a spacious dealership with tall ceilings. Nice and clean. Baby changing table in the washroom. I saw one mechanic wearing a BMW shirt, I was little bit surprised to see that.)) There is coffee and tea available while waiting for your service to be done. They also offered me a shuttle if I needed it. WiFi is still under Mitsubishi and super slow (password was their phone number). The service comes with a complimentary car wash which is nice since not every dealership offers that.
I had an awesome experience here. They gave us a really great deal and I am very grateful. They were very patient with us through the nearly 4 hour consultation. Highly recommend this place.
Bright and clean ambiance. Jenny Lee is kind and hard working sales associate!
Great experience with dealership & sales , services. I’ll recommend my friends & family too,
Highly recommend. I feel this is the best dealership. Visited on Saturday. Everyone is so friendly.