Jason Weeks is a corrupt, lying * u know what*. He sold us a car that needs thousands of dollars of repairs and after taking the car back multiple times, each time to have them reset the engine light to try and trick us into thinking they fixed it. Then he lied again to say they had it checked out by the manufacturer’s dealer (not a Kia) and then accusing us of accusing him of lying! And THEN HANGING UP ON US AS WE TRIED YET AGAIN TO GET JASON WEEKS TO TAKE RESPONSIBILITY !!!! Pay for this repair or take this car back!! N.B. The engine light came on the day after driving it off the lot. STAY AWAY from Kia, Guelph!!!!
Worst service ever. Refused to take responsibility for a broken windshield on our car that had been sitting there for 3 weeks waiting for a part. They made up a hand written note saying that they noticed it and called us, but we have no record of this. As well, very rude and not the first time we have had to go back in and be forceful with our concerns. Will never go back.
This has to be the worst dealership for customer service. I was in Guelph for a couple of months and had an issue with my car running rough (miss firing). I brought my car into Guelph Kia since it was still under warranty. Took three visits before they could find the problem, they needed the engine light on to locate the issue even though the car has had issues of bad coils in the past. They said I needed a new coil and it would be covered under the warranty but said I needed to replace the spark plug at my own expense since it was installed wrong and cause the problem. I had the spark plugs replaced 6 months prior by another Kia dealership. They said the other dealership installed them wrong and installed two different types of plugs. I told Guelph Kia that I didn’t want to replace the spark plug even though it is only $10 then the service manager then came out and said if I didn’t replace the spark plug I can go find another dealership to replace the coil. That really left me with no choice but to replace the spark plug. After receiving the service, I asked for a receipt and the service tech said they don’t give receipts for warranty work. I said I also got a spark plug replaced and want a service record of that, they had to go ask how to print one up. I would rather drive back to Saskatchewan then to deal with this dealership again.
Thank you Connor (Sales Guy), John ( Finance Guy) and the friendly staff at Guelph KIA for making this a pleasant experience. Would highly recommend this dealership.
PS: Shout out to Melanie who was very friendly and patient even with our kids running around the dealership. :-)
#WeboughtaTelluride😁🚙🚙👍
This is now the third car I've bought from them and every time they have been amazing.
This current car is my dream ride and after not being able to find the lower trim on the vehicle I wanted (sold out across Ontario) they were able to work with me on my budget to get the next level up.
Staff are friendly, helpful, and there every step along the way.
When the time comes for my next car I'll be back!
Nothing but great things to say about Guelph Kia! All of the staff members I dealt with including the owner were incredibly nice and I was greeted in a prompt and friendly manner. I just bought a 2020 Kia Forte from Connor and he helped me get the best price for the vehicle as well as helped me set it up upon delivery. I will be referring Guelph Kia to my friends and family as I had such great experience and am thrilled with my new vehicle.
Just got my new car from Guelph Kia. Very helpful and friendly people. Thanks to Connor and John for their help and special thanks to Stephen for persuading me to buy the car on first visit.
Had a very positive experience at Guelph Kia! Just bought my first car - a used 2020 Kia Soul. Conner was helpful, straight forward, and great to work with. The team is very friendly. Definitely recommend.
Just bought a brand new 2020 KIA Forte. Received excellent service. Can't wait to get this vehicle.
Chris and John were friendly and helpful. They went above and beyond to work with a very tight timeline and very busy schedules. Thanks for making my first car buying experience less stressful then I thought it would be!
Great experience buying my Kia Forte5 from Guelph Kia. They cover every concern about your purchase of a new vehicle. Recommend anyone looking for a new car, van or suv to go here. They also have one of the best if not the best warranties for your new purchase. All staff members are very friendly and professional.What I really liked about this place is that they care to get you the best loan/finance options as possible. I also find the over all environment of the dealership to be warm and welcoming. Would deal with them again no questions asked.
I would like to personally thank John French. He went above and beyond. Super friendly and amazing person to deal with and talk too. My whole process of buying my second kia at this dealership was very pleasant.
Shout outs to Service, techs, Sales, Parts, Detailers ( car looked amazing when i picked it up). all of you are so amazing at Guelph Kia. Thanks. :)
Moving to another dealer. The service at Guelph Kia's service department has gone down horrible. 8 years customer with 2 brand new vehicles and various referrals didn't count. Today my car was deemed under no warranty (has 8 months left) and computer didn't have notes to complete my services. I have to say the service manager was helpful to address the issue but the counter was unprofessional, lack of knowledge, had to get really upset to finally get pushed away. Dealer has very good people and for one individual and a simple service request all goes down. Moving away.
I just got my new Seltos EX2021 today. Great service from all of the staff. I will definitely Recommend this dealership to all of my friends and family.
Fast courteous service. Social distancing done well with hand sanitizer easily accessible.
After living in Toronto for many years, we came to buy a Niro (and the first vehicle for both of us). Natasha was kind and helpful, explained the entire process, and made us feel like we had no stupid questions. We're very happy with our new car, and with the experience.
I had the very best experience getting my car from Guelph Kia. I first spoke with Natasha who was so incredibly kind and gracious. She helped me find an incredible 2017 Kia Forte that still looked brand new. She specifically went out of her way to speak to me outside of business hours to make sure my experience was less anxious. After I went into the dealership and test drove the car I knew it was for me. It was now time to meet John...the finance manager, I couldn't have asked for a better experience with John. Because of my credit in the past I thought I would never be able to get a car. John not only helped me get a car but is helping me rebuild my credit!!! John can work miracles and Natasha is a God sent!! An extraordinary team together!!
Just purchased a 2020 Kia Sorento from Guelph Kia.
They were absolutely fantastic! This is actually our second Kia from Guelph. Brent helped us find a vehicle that would perfectly fit our family and John did everything he could to make sure we were getting the best deal.
Would definitely recommend going into Guelph Kia.
Will be buying from them again.
Just bought our new Soul and love it! Very friendly people to work with from sale to driving away.
Just bought our new Soul and love it! Very friendly people to work with from sale to driving away.
Just purchased our second Kia, everyone there is super friendly and Mr. John French in the finance dept. is over the top helpful and excellent at what he does. Highly recommend these guys and gals.
Had a great experience buying a car here. Natasha was very friendly and helpful with walking me through buying a new car. Very happy with the Optima I bought. John was also great to work with and provided great information about the credit and financing process and made everything as easy as possible. Thanks folks 👍
Great place to service and purchase vehicles. They're always upfront with everything they are doing. top notch service
Great place to get a car ! The service outstanding thank you Natasha for showing me my new beauty of a car! Big thanks to John as well for setting up my payments and making every thing smooth! Going to be getting some good years with my new red speedster Marsha (Kia forte)! Again great people who really enjoy making you feel like family ! #kiafamily
Team was so friendly and took the time to answer all our questions. Brent Lapointe was very kind and knowledgeable about their vehicles and all the new features. He took great care to make sure the whole family was involved in our exploration of a new vehicle.
Such a pleasant experience getting a car here at Guelph Kia! John, the finance manager, made the whole financing thing look easy! The purchasing process was quick & the delivery of my car was even faster which was great. Love the caring staff aswell! Great team overall
First Service on my new vehicle today everyone was very friendly and great to deal with. Waiting area was great kids enjoyed is there complimentary popcorn and drinks while watching TV and trying to talk me into a new sports car. Thanks Guelph Kia
Service is quick and dependable. Willing to go the extra mile. Has a great relationship with their customers. We come from Mississauga just for this place.
Plus Pringles in the waiting room is nice.
Awesome service. Very helpful indeed and worked hard to get us what we wanted. Thank you very much Natasha and John
We recently bought a Kia Telluride from Kia Guelph. We worked with John who exceeded our expectations and changed our perspective on car dealerships. It was wonderful to not feel pressured or lied to. He made us feel comfortable while making us laugh the entire time. We are so grateful a family member recommended us to see him. Thanks John!
Steve and John were wonderful to work with. Excellent customer service, very knowledgeable and friendly. I love my new Sportage!
Best price around!
I'm happy with the purchase of my Kia. Best price around, has been a great car for the last 2 years. But their service department is slow. Every time we go to get routine service done to the car, we are waiting 2 hours or more. We have appointments too so I don't know why they take so long. Are they short staffed? Over scheduling? After going there for routine maintenance several times and having it take so long, I'm going elsewhere for the service. Tire alignment should not take 2 hours, especially when the car isn't even that old.
Don't Trust them they will rip you off. be aware don't sign anything before you understand every detail. so many hidden charges.Worst dealership ever dealt with. and believe me if you say I would go to the manager! he is worse, even if he knows you are right and your complaint is legit he will never admit and become very defensive. all what they care about is your money only.
Super friendly staff, great service. Thanks Jason and Brian for a painless visit today for my service call.
I am very glad to get my first vehicle from them. Their assistants is very good. Whole deal was very transparent. Brent and John are very honest.
Natasha and John were nothing short from amazing. Natasha made herself available and was very personable. She was empathetic and compassionate towards my situation. She was friendly and always pleasant. She was accomodating and listened to my needs in terms of my budget and important options. She was cordial and courteous towards my children as well. John bent over backwards to secure a credit approval for us at a fair rate with a major bank. He was conscious of our budget and situation and made things work and comfortable for us. It was an easy buying decision because John and Natasha were genuinely human and made things extremely easy for us. No haggling, no back and forth to the manager's office. Simple, clear and easy. My wife and I are enjoying our new Sportage and are extremely happy we made the move to Guelph Kia because of John and Natasha. Thank you Guelph Kia!
My wife and I had such a good experience purchasing our new car from Guelph Kia. Both John and Lisa were incredibly helpful and provided great support from the beginning to the end of the process. We are also just thrilled with our new Kia Soul. It is a great vehicle to drive! Erik and Helina
Actually everything is fantastic at Kia. The people are super great. The cars are great. Only the best things to say about Guelph Kia and the people who work there.
I found my 2018 Volkswagen on Auto trader available at the KIA dealership. I found Brent, the salesman who helped me, to be genuine, knowledgeable and overall trustworthy.
Thanks to John, the sale of the car was painless and I had my new car quickly. I love it!
Terrible service. Scheduled repairs twice and both times they didn't order the parts to come in - complete waste of time driving there. A noise coming from the engine was something apparently to just wait and see if it will fix itself. Turns out it's a belt needing replacing. They will try to avoid repairs until your warranty is out so you have to pay. "Let's wait 6 months and see if the noise goes away". You mean 6 months when the warranty is over? Nice try. Horrible place to go. This is the kind of place you want to go somewhere else first for a second opinion before paying.
Had another service on my 2015 Kia Optima today. They are always so great about getting me an appointment. They were able to look at things on the spot and offer quick solutions and cost options. Very professional and easy to deal with. Mike in service is the best! Thanks!
Just bought a 2018 Sorento from this Kia dealer and had a great experience dealing with Lisa and Steve. They offered me a good deal and a nice trade for my old car. Also John recommended some extended warranty procedures to keep the car in a good shape for a long time. Thank you. I’ll highly recommend Guelph Kia.
The experience at Kia Guelph was amazing. The staff and management are very welcoming. Samantha and Mike were absolutely delightful. I will not go to any other dealership . Great job
Last year we bought a 2018 Kia Optima. But not at a Kia Dealer due to a great trade in on our previous vehicle. We were having an issue trying to get a dealer to look at a problem with the shifting. Kia Guelph service was amazing and we now have a dealer to go to even though we don't live in Guelph. Our thanks to Samantha, Mike and John the technician for welcoming us with such a positive attitude. They were so friendly. Listened to our concern. John worked his magic and so far so good. I can't thank them enough for the friendly service and making me feel like I was in good hands. Well done Kia Guelph service team! Very happy and I will be back!
Had the best experience dealing with this dealership! Steve Leech is wonderful. He was able to find me the best quality car within my budget and ensured I was completely satisfied. I would recommend this dealership to anyone looking to get a new or used car. They go above and beyond to ensure you are getting exactly what you are looking for!! Thank you Guelph Kia.
What a PAINLESS car buying experience! Anyone that has ever bought a car before knows it can often be only slightly better than visiting the dentist. Our purchase of a new Sportage was straightforward and without games. Thanks to Nick, John and Steve for making this a positive experience!
What a great experience I had today with Kia Guelph! I was having a gas cap issue. Walked in, Mike was super helpful and on the ball. He sent over Brian to help me and within 2min he had solved the problem and fixed it for me. Both wished me a great day and off I went. Thanks so much guys!
Great vehicles! Great service! Great people!
Amazing staff and service! Wouldn't go anywhere else. Thanks guys!
I wanted to give a zero star, but the system wouldn't let me. Avoid dealing with John French, Financial Services Manager at Guelph Kia because he's a racist person to the bone. Of course, he's subtle about it but the negative vibes were radiating of him all the time he was supposed to "serve" me and my family, until he ended up telling me to leave because I informed him that he hasn't been a great help. How dare I tell him that! OMG, the man took it personally as if I swore at him. Of course, how can a non-white person like me tell Mr. French that he hasn't been a good help???? Me and my wife and 9 year old son must be thrown out of the Guelph Kia showroom immediately because it is Mr. French territory and we trespassed on it with our non-white beings. I went there to purchase a car and ended up being thrown out of the showroom because Mr. French feelings got hurt from me. My advice to Mr. French is the following; face up to your prejudice towards non white clients because we're in 2016 not in 1916. All Google's negative reviews are from Non-white clients complaining about you. Keep in mind that clients like me who make managers like you, because without my money you won't have a manager's job to brag about, and see your self better than other people like me. I will take this complaint to KIA's CEO in Canada for his review. If I don't hear from KIA Canada, I will contact the head office in Seoul-South Korea for them to review and comment about the reason why a racist person is representing their excellent brand, which is well known for its equality and love of all people worldwide regardless of race, religion and gender. My name is Noaman Al-Sammarraie, and I'm ex Regional Marketing Manager, Middle East and Africa, Etihad Airways, the national airline of the UAE. As a marketeer, I know a certain fact that "the client is always right". My family and I were deeply humiliated by Mr. French. I believe that Mr. French is not suitable to hold a managerial position representing an excellent international brand like KIA.
Serviced my VW Gulf at Kia for over a year now and just purchased my first "new" car from them. Kristin made the entire process simple and very comfortable. The finance manager made everything extremely easy to understand and I feel amazingly confident I made the right decision with my loyalty to this dealership.
I HIGHLY recommend this dealership and their service center for all your vehicle's needs.
Amazing staff and service. Won't ever dream of going anywhere else.
Great job folks!
Went in for Service the other day on my Kia and the employees of Guelph Kia made me feel welcome from the girl at the front desk who greeted me with a smile to the service department who listened to my concerns and were able to recommend a service that would best suit my needs. Thanks to everyone at Guelph Kia for making my service experience fantastic. Keep up the great work !!!
I have just purchased my first vehicle from Guelph KIA. My experience was nothing short of remarkable. From the minute I walked in the door until the day I drove my new car off the lot, I was treated with first class customer service. I was shown respect from every employee I had contact with, from the receptionist to the sales associate to financing department. Even the owner took the time to talk to me about my purchase. I will definitely be back. And I love my new Optima! Thanks Guelph KIA!!
Amazing customer service! Goes above and beyond the expected in sales and service. Got an amazing deal on my used 2005 Kia Sorento and have been extremely satisfied with how I've been treated in service. Donny, the service manager, always remembers details I've told him in the past and makes me feel like part of the family. The fresh baked cookies in the morning are a really nice touch, not to mention all the drink options! I'm just as happy to stay and watch TV as I am to have them drive me home/ to work while I wait for my car.I would definitely recommend this company to anyone looking for a new/used car, or for auto repair!