Decent sales experience. Rebranded Saturn dealership, relatively unchanged. Actually Kia products are kinda positioned like the old Saturn brand.
Great service when I traded my 14' Rondo for a new 17' Niro.
Thanks to sales rep John.
Quote for new car was not particularly close as i was expecting (vs the unhaggle quote) . My experience was they really lower the trade in value vs other dealerships.
We had a good customer friendly experience in this place for our first Car. Sales Representative Russell took a good care of us, with all the options and suggestions we were looking for. Happy to be in a Kia Family.
The detailed information from Tony and Jennifer helped us a lot on purchasing our new ride. Awesome experience, definitely recommend them.
Went there today to look for a car met Alicia Young and she was not interested to show or discuss any pricing and said all could be done through online so why we need showrooms O'Regan? You won't needs sales people too could save a lot. Went on a holiday as we were really interested to get our first car and meeting salesperson like this spoils our enthusiasm for the car so it hurts all 3 parties us ,Kia and oregans.hope you look into it
I bought my 2024 Kia Sportage from this dealership, the salesman (Anthony) has been so kind, professional, and answering any of my questions promptly and handling my deal in an easy and very smooth manner. It’s been a great experience and I highly recommend dealing with O’Regan’s KIA specially this great guy.
Big shout out to the O'Regan's Kia Halifax team for great service and support, both in warranty and for regular maintenance services. Everything has been handled flawlessly from booking, service, and pickup. This goes for a previous Soul as well as our current Soul and Optima. 👍. Thanks!
Since moving to Kia in 2016 with our first Soul we have been happy customers. The staff are always friendly and willing to help when we have concerns with our car! We are going to be return customers!
I went to Kia with an issue that was under warranty. Kamal helped me out in the service department. He was so friendly and helpful. All of the employees actually were very friendly and helpful. Thank you so much for fixing my car!!
I was having problems with my 2020 Kia Soul. When I took it in to O'Regans in Hailfax I was treated so good, it was amazing. Alex and his team are top notch. I highly recommend this dealership!
I recently had a car starter installed in my vehicle. I received excellent customer service from Chris throughout the entire process. He is knowledgeable and goes above and beyond at every turn. Without any reservations, I'd recommend their services.
I have been dealing with Alicia Ikea very impressive. Very easy going. Great to work with. Will be back there again for my next car if she's there or I'll go where she goes for the next car.
I ended buying 2 Kia Forte's, one for me and one for my daughter. Fabulous service from Kim, Tony and Melissa!
Best experience ever and thanks so much to Tony who has coached me about all the bells and whistles. Yikes! Highly recommend O'Regan's Kia on Kempt Road!
Have been making my annual inspection and maintenance with them for years. This year, after a undercoat they didn't mount a piece of the bottom plastic correctly came off the next day hit the tire and the tire ate part of the piece. Went back, was treated like a liar, they said I hit a rock or something, it was clear the piece came out because it was not installed correctly back, but they treat me poorly. Never see a place treated a frequent customer with such disrespect. The technician said "if it was my decision I would just give you a new piece", right in front of me. He knew it was caused by a poor installation. Don't recommend this place and I'm not putting my feet there ever again. Nobody should be treated as a liar. If you are reading this, look another place to put your car, these people don't care, they just want your money.
Reply to the owner:
Just want to provide more information and an answer to the message below. From the first interaction with the employee until I left the dealer all he did was to try to prove I was lying. I get it, there is people that come and don't tell the truth or omit things. I get that, but he never gave me the benefit of the doubt, he didn't provide any explanation. They were short on staff that day and it seems like it was a busy day. The guy was definitely stressed even before I got there. I got that. A reasonable explanation would have me convinced, like "oh the plastic can get dry and breakable after some years", "these pieces of plastic needs to be replaced from time to time", but all he did from the first time was treat me like I was lying. He said you hit something. Nope I didn't, I was with my wife and my kid in the car as witnesses. There was no evidence I hit something, I told him I didn't hit something but he tried to convince me I was lying. No matter how many times I said that, he never said ok, let's consider that. To this day this doesn't sit right with me. I try to be a honest person in all my deeds. It really hit hard when you know the truth and are treated like that. Unfortunately that is not how I do business. The way I treat the customers on my business is to first trust what the customer is saying. I can provide additional information based on facts, but there is a trust relationship that I need to honor. That was not honor that day, it was all thrown in the trash can. Felt terrible to be treated as a dishonest person, and still hurt my feelings. I even told the guy this: "It is not the trouble of having to come back, the time, and the human error that bothers me, those happens and it is part of live. What is really the trouble is to be treated like a liar". Unfortunately to regain the trust is very hard, I would stand by my words and I will never coming back because I cannot trust in you guys anymore. Really hope you guys find a way so this doesn't happen with other customers. But for me it is the end of the relationship.
Alex in service was very professional and efficient to deal with today. Very fast to register and explained all the work done on my car when it was ready. Great customer service from him.
Staff are friendly and helpful. The sales person we worked with didn’t try to upsell us and was honest. In fact, we requested to see the bigger vehicle and talked ourselves up from the smaller one. Also, when we had issues with our older Kia (that we bought new from a Kia dealer else where in the province), they got it in in a timely manner and replace the faulty engine at no cost to us- with no strings attached! They stand behind their product. Only complaint is, the service department is hard to get ahold of by phone (they mentioned they’re short staffed but working to fill positions to remedy the problem).
Came in for my MVI and seasonal tire changeover. Cindy took care of us at the service desk and she was utterly fantastic! She got all my questions answered with lots of laughter and patience (I asked lots today - 3 trips back to her when she thought I was finished hahaha) and made sure I had everything I needed. She set me up for the cargo mat I wanted, my back wiper blade and storing my tires so I'm not having to deal with them. Fabulous service on my car and the customer service out front! I will be back! Actually calling Cindy tomorrow to set up my regular service ahead of time. Thank you, thank you, thank you!
We came in for an MVI and tire changeover. Cindy served us and it was an absolute pleasure dealing with her. We left with more than we came for! Five stars for service and front desk.
You can't ask for a more honest group of people. Most people are skeptical on new/used car dealers and service departments, but I really can't fault anyone from here. Alex always greets me with a huge smile and takes care of everything I need in the Service department, Kim, Jen and the sales team always have treated me with respect and never have I thought I was getting the bad end of a deal. Look no further than this team to help you out.
This was my first time at this dealership. The service was fast and friendly. The prices were comparable to those charged by a local private mechanic. I’ll definitely be returning here for my regular maintenance.
Bought my 2020 Kia Soul GT-Line and my wife's 2021 Kia Sorento EX Premium from this dealership, and the staff have always been professional, answering any questions promptly and handling any issues we have had. The Service Department, however, is the best I've encountered in the maritimes: extremely thorough, very timely, and informative about all aspects of our vehicles and their maintenence. Having moved over an hour away from the city, and with dealerships closer to my home I could bring my car to for services, I still make the trip to Halifax because of the Service Department staff. Highly recommended!
April 2023 called Kia with a tin rattle
sound. I was told I needed an exhaust sleeve and central muffler for 2000$ I went elsewhere due to Costs and Kia recommended cheaper places to fix it.
I was told by other garage that there was nothing wrong with my central muffler or exhaust . I was even brought out back for them to show me underneath. I had them replaced it because I trusted Kia and they said I needed it .. so they did the service with after market products.
Well I could still hear the same after that was done and called Kia and they said it was my brakes and I needed a brake service … I knew it was nothing to do with my brakes and had it cleaned up elsewhere.
Again the sound was still there so I drove my Sorento to Kia … I had the sound video recorded on my phone and showed you. (Tim)
A technician came for a drive and could hear the sound
After a day or so Kia said they found the problem … when my car was done with the bearings months prior the technician put my heat shield on backwards >>>> which was put in backwards in December of 2022 when rear left bushing and left front control arm were fixed. It was not my Central muffler, exhaust sleeve, or brakes >>> so I paid out of my pocket for a service cheaper elsewhere recommended by Kia service department. Kia technician tried to say that 1st then 2 nd issue when it was absolutely NOT the case. I paid for things to be done to my car that did not need to be done. So driving with a heat shield on backwards for 5 months has that caused damage??? I had an apprentice technician work on my SUV and he’s the one that put the the shield on backwards.
In Sept 2023 I called kia and told them a humming sound is still in front of car when I accelerate to 20-40 km/h and that I could also feel a dragging sound in the back left on turns … well the dragging feeling was fixed as it was AWD coupling.
They said the humming sound is because my tires are “scalloped” soI asked when my winters go on does and that sound is still there.. does that me my winter tires are scalloped as well?? NO reply for that question. The humming sound is still there and my carpet where my gas pedal and car parts is cut out .. why did the technician cut my carpet out and there is a bracket missing ??? I was not even told about it …The car is not a lease. Jesus this is unreal the ordeal that I go through with Kia from day one with the rail dust on my brand new SUV.
My carpet and bracket needs to be fixed ASAP. The humming sound I believe is not a tire issue. I feel like it’s something with the head shield being on backwards for months.
This is my fourth Kia ..I have never ever in my life had so many issues with this 2017 Sorento and especially with the Halifax Kia service department (this does not pertain to Tim>> he is not the one that services my SUV) Kia service says it’s “this issue” not once, or twice, way too many times when it is not “the issue”.
I am the on that suffers from it. I bet you I have been there more times at service
with this Sorento more than anyone of your customers. It is so upsetting they put my heat shield on backwards and told me I needed the central muffler and exhaust sleeve when I did not. The service technician cut my carpet with a bracket missing out of the car without my consent and did not even tell me, that’s maddening.
What’s upsetting is I didn’t get an apology for the errors. They didn’t say oh sorry that you had to go spend money on a brake service, and central muffler that you did not need because of “our” fault.
I would like to know what now is going to be done. Technicians can always write what they want in their favour. The customer service needs to be reevaluated.
Thank you
Sherry
I’ll will be in Wed Oct 11th in the afternoon.
Was not impressed, had spoken to a person on the phone who booked us an appointment, when we showed up for the appointment, what was not mentioned is it's a minimum 3 months or more wait for a car. There is nothing to see or test drive. And the sales person didn't seem to want to sit down and even discuss costs with us. So it's lazy customer service, as we had asked on the phone if vehicles were available and we were told yes, or we would not have made the appointment! The dealership just blamed the general person we were speaking with for not having the correct information. It's a shame after that drove down the road and found a brand new vehicle available to purchase.
After regular car service, few of my under car cover plastic nuts were missing, when I go back they said we don’t have this now we will order for you, and gave me that black cable tire.
I had an extremely disappointing experience with Halifax Kia dealership services last week. I took my Sedona to them for an oil change and check-up. They informed me that the battery, wipers, and both front wheel bushes needed replacement, totaling $900. Since I had a 14-hour trip planned to another province, I approved the service. However, within twenty minutes, they informed me that the control arm had broken due to rust on the left wheel side. They said they needed to cut it, as no replacement part was available locally. They ordered the part from Ontario and cost $900, which would take a day to arrive, causing a delay in my trip.
I requested the part description to find a used one locally, spending a whole day without a vehicle and incurring Uber/taxi expenses for my family's transportation. After searching, I found a used part for $160, which I arranged to be delivered to the dealership. They finally fixed the vehicle the next day, causing a day's delay in my trip.
When discussing the situation with the service manager, I found them to be rude and unhelpful. I argued that it was unfair to charge me for the control arm replacement, as they broke it while working on the vehicle. The manager insisted on a $180 restocking fee for the Ontario-ordered part and made a weak argument about the rust causing the breakage, which I found unconvincing.
This experience left me deeply dissatisfied, and I will not be returning to Halifax Kia. Their service was subpar, and they failed to take responsibility for breaking the part during their work.
Worst place to get your car fixed. They will charge you but never completely fix the issue. When you confront they don't do anything and say if you want your keys back you have to pay. Took my car there on multiple occasions. Well, supposedly a dealership technician is supposed to know your Kia better, not the case here.
I've never had a bad experience at this dealership. From sales to service, and everything in between, they make you feel at home.
I've always been very pleased with O'Regan's but today did not go well. The service took way longer than expected and then my winter tires were put back in the vehicle insecurely. I'll get over it; it was just one of those days.
I been getting most of my vehicles there... Amazing customer service from the sales department.. And maintenance and repair!!!!
The staff treat you respectable and like an extended family member
What an absolute disgrace. My wife had to have her car towed because of a flat tire. Car came brand new with no spare tire but a compressor/slime kit for quick roadside repair. The kit was defective and so she had to have the car towed to the dealership. Luckily she was close to the dealership. However we travel a lot and this could easily have happened days before, on the highway with our kid inside, leaving us with no emergency solution. They refused to replace the defective compressor and wanted to charge us for a new one. They have no problem leaving you stranded with no emergency kit, just to save the manufacturer a few bucks. This is inhumane behavior and should be illegal. Not only is our 2021 Sorento an awful problematic car, I now know that the dealership will do everything to save a few dollars at their customers expense. Truly malicious.
I have the experience of many different Kia dealers as I have moved provinces and this by far is my best experience. I won't mentioned the name of the ones where I had bad experiences but suffice it to say that this one excelled in every category.
I was not upsold and I was actually greeted when I came to the door. The lovely lady in the sales section was very pleasant to deal with. Give her a raise!.
I had initially booked an appointment to get winter tires on but because of the demand for the service in Nova Scotia it takes weeks to get it done so I had already put them on but I got my oil changed in a timely manner.
Tip : If you do an oil change etc, call at least a month ahead to schedule your appointment.
Received a recall letter for brake line corrosion and booked a service appointment by phone. I was told I could wait during my appointment and it would take an hour. When I arrived at 730am they said it would "maybe be done by 5pm". I had to taxi to and from work in Dartmouth which they at least gave me taxi chits for. That was Friday and I guess the service wasn't completed because now I have to wait until at least Monday to pick up my car.
Winnie, Mark and Tim at service reception were efficient, friendly and competent. They were able to take our vehicle despite the fact l was booked for the next day. Car was in at 0700 and ready at 1030 for a Level D, bells and whistle servicing. I always take our vehicle to the place where everyone knows our name. For the good.
I was at a Kia dealership in Ottawa earlier (and reviewed that one too) and the customer care and service here in Halifax was far superior. They addressed the issue I had been having without challenging common sense items. Great job to the team.
I had my worst experience with this place. They were so nice before I bought the car , but after purchase I got a very bad customer service. The sales people and the people who work there welcomed me with smiles, but when I finish buying and I needed some documents related to the car, no one listened and they left me on the line with no answer.....yes they got your money why bother about you anymore. I got a job abroad after 2 weeks of purchase and wanted to export my car and needed some car documents and they didn't even bother to listen to my request with many international phone calls and begging them to make the paper available so my friend can pick them up and mail to me.
If this how car business works in Halifax, I wouldn't recommend them or any car dealer who copies them.
I received my new Kia Carnival two-three weeks ago, Love it so far. However - there was a rattling sound coming from the back of the vehicle from day 1 while the car was in motion. I couldn't figure what it was. I tried opening the hatches in the back where the tools are but everything was fastened. Because that is as far as my feeble technical skills go, I ordered a service check. After all checked and done I was told the noise was due to a loose tow bar. The car was back with a tow bar laying accusingly at the baggage compartment as proof of the work done. I was charged a labor fee of 15$. I argued that it was not me who delivered a new car with a loose part but the service rep insisted that is an owner responsibility. 15$ if a strange fee and not a big deal but I feel that I have been had. If I reuse same logic as used by the service rep - shouldn't the responsibility fall on the one who first didn't correctly fasten the tow bar - that is - the dealership? And shouldn't a new car be delivered clear of faults? I hope future visits to the service wont leave me with similar bad taste.
It was a good experience dealing and buying my first car from the dealer. Amir was amazing at customer service. He made the process easier for me.
I picked up my 2022 Kia Seltos SX today from Seyed. He made the whole experience very enjoyable. Took the time to explain things, Always answered an email or text. And he has great showmanship. Took the family for a drive in the new car, everyone is super happy!
Very happy with the Rio we got here. If your buying a Kia, ask for Amir, he was very helpful and knowledgeable.
Amir zarghami was so genuine and helpful!
I purchased 2 vehicles for myself and my dad from Amir zarghami and found him to be very friendly and professional. He was easy to deal with and understood what I wanted and did his best to accommodate. I would definitely recommend him to anyone,also made the process seamless and communicated effectively throughout so I could make the right choices for myself.
Jason is an amazing seller! If you want to do a good purchase, talk with him. About the O´Regans, we bought our 3rd car there, so, you can have sure that it is the best place to buy your car.
Amazing service, very quick and efficient, knowledgeable! Would highly recommend & will definitely go back! Thanks Amir Zarghami
It was my first time purchasing a new vehicle, and both Amir and Jennifer were very helpful with explaining the whole process of the purchase and what everything meant. Thanks guys!
We’ve recently purchased our first vehicle from O’Regan’s Kia Halifax. Amir was a friendly and professional agent who helped us so much like addressing the right car, explaining and clarifying the process of purchasing. I was impressed by his great customer service such as caring about our concerns, coordinating, paying attention to detail, following up our requests and responding to all our questions.
So, he has my highest recommendation.
Had wonderful service with Amir and the Finance Team. They made what I thought would be a stressful time a breeze and held my hand through the process. Thank you so much Amir for taking the time to chat to me that first Saturday when you saw me wandering the lot even though the office was closed and you were on your way home! Best wishes to you all. I am enjoying my first full day with my new 2022 Kia Rio!
We had a great experience at O'Regan's Kia Halifax. Our sales person (Amir Zarghami) was friendly, helpful, and very knowledgeable. I would recommend asking for him, he's excellent. Also, we had great support from Patricia Gallant, and the management (Kim and Tony).
The staff at this dealership made for a very smooth new-car buying experience.
Staff were more than helpful very kind beautiful showroom very clean.
We bought our new car at O’Regans Kia Halifax, and I could be more happy with the service. All the staff we great: very friendly and professional. We especially appreciate all the help and courtesy offered by Amir and Pat. Amir was great to deal with. He was there to help us find the right vehicle and didn’t push us in any way. Pat was very pleasant and friendly, and walked us through all the requirements in finalizing the deal. I highly recommend you start you new car search here!
Huge shout out to Ryan Higgins, Selection Specialist. Thank you so much for the great customer care. We love our new Sorento!