This has to be the best coustomer service I have ever had!!! Kia is like family, I would highly recommend to buy a car from this company.
Service here is Awesome!
I couldn't ask for any better customer service. From the Sales person to the service Department, they are top notch!
Great job on selling me my soul and being so helpful.
Great service, very friendly staff and had great to all the questions I had. I'm left feeling very satisfied.
Made an appointment for my Sportage to get the pulse feeling checked out n my brakes.. put my vehicle in the garage in the morning, they did a oil change and rotated the tires and never checked the pulse first or last. Not even as much as road tested the vehicle.. when I said that my vehicle was not looked at what I took it there for, some mechanic with 4 squares tattooed on his arm, came out very rudely, Gabe me a quote for a $1200 full brake replacement without even road testing the vehicle.. not so much as a sorry it was I offered a discount in service or offered a loaner for the device that I had not recieved.. this is not the way to run a business. Poor poor poor customer service when they do something wrong..
Dealing with both Michelle and Josh has been a fantastic customer experience, very accommodating and very friendly ! In and out in 20 minutes with the keys to our new Seltos in hand. Highly recommend ! 👍 number one service 👌
Great customer service, sales are not pushy at all, very informative showing you features but absolutely no pressure to force a sale. Needless to say that we will purchase there!
Paul was swift, kind, and straight forward with his service. Everything was laid out with no uncertain terms. He showed me the operation of my selected vehicle in an easy to understand manner. He had patience with my questions and responded to my phone calls in a timely manner. Steph has a sense of humor and explained all my options clearly. I opted in to a few things that were in my best interest but was not pressured into any sale that was not a good fit for me. I would recommend the sales team to anyone considering purchasing a new vehicle. Plus my new sorento is a lovely ride. 10/10
Walked in today around 3:30 pm to view a new vehicle. No other customers in the building. Waited over 5 minutes and was never approached by sales staff. One gent walked past me three times without even acknowledging my presence. One sat in his office playing on his phone. Three others were gathered in one office socializing. I guess business is good. I left to look over the vehicles outside and still was not approached. I will likely still purchase a KIA but definitely find a different dealership.
While I didn't make a purchase at the time of visit, mainly due to inadequate stock, I was quite impressed with the sales guy Greg King.
He made our visit very welcoming, and answered every question we had.
I absolutely recommend him if you visit this place.
I'm from out of town but stopped by some dealers today in town . This was one place I had a great experience in. Unfortunately I didn't feel welcome when I walked in everywhere i haven't pulled the trigger on business here yet but first impression good.
Great service, great people! Greg and Josh are the best!
Super friendly staff and a great experience start to finish.
Penny understands service in their Service Department, I need a replacement mirror, glass only, for drivers side mirror and promptly received a reasonable quote and options. Will be scheduling at my earliest opportunity, an appointment to have it replaced.
Kia are great cars very interested in purchasing one this is a good dealership
Some of the best, if not the best, customer service I have ever received. If you're looking for new wheels this should be your first stop!
Excellent service...detailed explanations..friendly and professional
Great experience purchasing my new Sportage
I always get treated nice by the people there, good customer service.
Were a great bunch to deal with when I bought a KIA from them, but became extra difficult and unhelpful when I purchased my next KIA elsewhere. Did not honor bumper to bumper warranty, service manager made it blatantly clear would have been covered if purchased from them. Got it covered at original dealership. Will not be purchasing from Penny dealerships ever again.
Keith and Megan were fantastic when we purchased our 2021 Kia Sportage.
Absolutely the best experience I have had when purchasing a new car. The staff were friendly, knowledgeable and not pushy. My sales advisor Adam Sturge and financing Consultant Josh Hare were awesome to deal with. I highly recommend paying them a visit if you are looking for anew car.
Incredible service department. Always friendly and knowledgable. Have saved me money whereas other service departments try to add expenses.
Sales department is also a pleasure to deal with. We dealt with Keith, and we never felt pressured to purchase from him.
Great service and always open to talk about any issues I may have been having with my vehicle.
I am on my third car at kia and i can honestly say these cars are junk,the paint was already rusting on my 2016 optima in its first year just like my sorento and my rondo i had. Same noisy front end,same steering rack failure right off warranty.these cars are junk its not worth owning one.
The five star reviews come from friends and family of the people who work there. Look into what kia did about cars like mine that were base model hybrids...in order to get the mpg numbers for advertisement kia didnt use any spare tires for alot of their hybrid optimas in order to fake the mpg.Let me tell you the first flat i had was not impressed to find a spare tire sized chunk of foam and a kia brand can of fix a flat and plugs lol.
What a joke! 30000 dollar car and warrant spare tire!
Yes.
Great service, friendly staff and definitely a great place to go on the island if you're looking for a Kia.
Definitely recommend.
Always THE BEST Service Department !! Hand's Down 👍
Staff are friendly and polite. Service is prompt and clean.
Great customer service, Adam salesman very personable and accommodating.
Fantastic Dealership! Excellent customer service, very friendly Staff. The experience of buying my first Kia was a pleasure. Highly recommend!!!
The staff made the purchase of my wife's Sorento super easy. And the service department are excellent. Its almost effortless to own a Kia.
Adam in sales and Lori in service are stand outs at the best dealership I've dealt with in 30+ years of car ownership
Great customer service, very warm staff
Always friendly ,great service with a smile
Fast service at a very reasonable price. My vehicle was returned in the same condition as when I dropped it off with no evidence of technician soiling or tracks/debris left on my floor mats. Impressive service department with all who are part of the team.
We nice staff which assist you as quickly as possible and the shuttle service is very handy if the service takes a long time
Very helpful and I felt very comfortable.Thank you
****
-Resolution-
I have to acknowledge that Penny Kia eventually offered to fix my leaking gas tank at no price. That was surprising considering the initial reluctance to provide any meaningful help. Very commendable though (hence my revised rating)!
The customer service here is second to none.
Salespeople are knowledgeable, but not pushy. Service people are also knowledgeable and friendly.
Our family purchased a new van in 2018, and we are quite happy with our experience thus far.
Bought my first vehicle Kia rio. Car is great, everyone was really good and my sales person(Brad) really went above to help me get my car even went i was having trouble getting insurance. Highly reccomend
They do a good job of accomodating you when you drop by with a problem
I purchased my first vehicle with Kia and loved it so much I bought my second one with Kia as well - the Sorento. Service has always been exceptional and shuttle service is available when my car needs maintenance.
Nice friendly atmosphere. Clean and the service advisor Lori was very nice helping set up the appointment.
Everyone at the dealership was very friendly and made sure I was happy before leaving with my new car. Was also very happy to have all my questions answered about the car I was buying. Would definitely recommend!
Excellent Staff
Great service!
Reliable KIA dealer.
Sales people can be over pushy!