I have been dealing with Kia Saint John for four years now and as time goes on there service has really dropped off and not to mention such a high turn over of employees. I will never recommend any of their services to anyone. I sat for four hours waiting to get winter tires changed to summer tires .My appointment was at 8am my car was not ready till 12 pm. I find the atmosphere in this place has really gone down hill .They will be losing my business I will go elsewhere for my next vehicle
Disclaimer: I don’t like to write and have my name on reviews. But I feel ripped off.
Really poor customer service; feels like I was pushed out of my reserved vehicle because they wanted to sell it to someone else, like a family/ friend etc. They were quite pushy and not so accommodating. My initial contact quickly reached out to a higher sales manager when I was too busy one day with my kids to answer messages.
Without ever being informed of ETA of my reserved vehicle or having ever test driven one of its kind (since the lot it bare bones) I was told I would be reimbursed of my deposit because I wasn’t ready to appraise my trade in and work out a deal(… when I’m out for a test drive you can appraise my car then… like any other dealership would).Apparently, my deposit wasn’t enough to reserve the vehicle, as the dealership CONTINUOUSLY reminded me how many inquiries they were receiving about it from other customers(… not my problem port city kia, you accepted my deposit so honour it)
Also, the vehicle was delivered, and I was not notified about it. But my partner who reached out in disguise as another interested party WAS! I knew it had arrived too because I happened to see it unload! Liars … port city Kia, it must be so hard for you guys being so desperate for inventory that you can’t act like reasonable sales people. I got my deposit back and will go to another dealership 👎👎👎👎 I will never recommend port city kia.
Best people to deal with super nice tks have a long weekend
The sales person asked my name three times in one call. She was a mess. She didn't have cars to test drive and expects that I would buy a new vehicle sight unseen. Couldn't answer questions but could hear her rummaging through paperwork and stuff on her desk. If this is the best customer service, no way I am buying a car from them.
Fantastic convenience. Got a Sportage from them!
Excellent service from all departments at Port city Kia. Trade in value from my previous vehicle was excellent. Sales team Adam and Graham did hands down fantastic job answering all my questions. Carey finance guy was quick and prompt on all paper work.
We purchased a new sorrento and preordered a new sorrento phev same day.
Highly recommend purchasing next new or new to you vehicle from port city Kia.
I got there early, they didn't make me wait at all. Took the car right in and did the work.
Sales people promised us a car at a given rate in a given time frame with bi-weekly updates. Received no updates, when the vehicle arrived 6 months late they renegotiated the deal. Total waste of time. Don’t trust a single word their salespeople or management says. Buy from a different Kia dealer.
Christina is an absolute pleasure to work with, I will be back to see her......
Not much to say. They are not bad but if you are in a rush not such the great place. Was off my scheduled time for like 45 min.
Carey and Adam made my purchase so effortlessly, best vehicle purchase experience I have ever had.
My 2013 and 2021 Forte purchased at Port City Kia...have had great experience from sales and service! Highly recommend!
Port City Kia has submitted several requests for Google to remove honest, 1 star reviews left by their customers. Not only mine, but of many others. I have endless proof of my issues and will continue to repost my experience so others can become aware of the lemons they sell to customers, and how they take zero action or responsibility to rectify any issues their customers have.
Today, the transmission for my 2021 Kia Seltos blew out for a THIRD time. A brand new vehicle should not need a new transmission after 7,000km, 21,990km, and then again at 36,228km. Although Port City Kia sold me the vehicle, because I moved out of the province, I was told by management that it's no longer their problem and to take up my issues with my new local Kia dealership. Well, guess what? My new local dealership said it's not their vehicle and that I need to take it up with the dealership that sold me the lemon. Kia Corporate also confirmed that it's Port City Kia's responsibility to resolve this issue but Port City Kia has been radio silent. Maybe if I was a pretty little white girl they would take action? Who knows.
Port City Kia will do anything for a sale and once the car is taken off their lot, you're on your own. The icing of this whole ordeal was being told by the manager at Port City Kia that they "DO NOT GUARANTEE THE RELIABILITY OF ANY OF THEIR VEHICLES". Had that been a part of their slogan, I would have never committed to a Kia.
My wife and I bought a 2020 Kia Soul rencntly from a local used car dealer. When we bought the vehicle, there was a warning light on regarding the Blind Spot Monitoring System. Not only was Port City Kia efficient with finding out what was wrong, but they also acted as the liaison between me and the used car dealer. My wife and I could not be happier with how we were treated and I just felt I should pass this along. Shout out to the Service Team.
PS:. Floor Mats look awesome!!!!!!
A sincere thanks to the team at Port City Kia for making car buying a stress free and easy experience.
The process was made more challenging as we arranged the purchase and my trade-in from Ontario, but you managed the whole process seamlessly, and lived up to all of your commitments.
Also, the 2021 Sorento has lived up to all the hype. It's a great SUV.
Thank you Dave!
The boys from the Brick appreciate your service ;)
Amazing service. I have never had an unsolved problem with my Kia. They are always very helpful and kind, if there is anything wrong they explain it in words you'll understand if you don't know much about cars.
From the time I drove into kio to the time i left with my new to me vechile the experience was more than i hoped for. Joe Donelle was there to answer all my questions and help me get the vechile i fell in love with. He worked with me and did an amazing job. From the receptionist to all the other staff i meet it was a great experience. The sevice was outstanding and would recommend dropping in you wont regret it. Its a great experience.
Super service, super cars and super buying experience!
I had a real good experience at kia thank you keep up the good work
Unhappy with my experience here. Sales is very disorganized and my car had problems 3 days after buying it.
Port City Kia is the dealership for my vehicles needs, with their friendly, knowledgeable and amazing staff to their award winning products. I'm pleased that so many friends and family have joined the Port City Kia family!
This is our second vehicle purchase with Port City Kia. Their brand new building is clean, bright and customer friendly. We had negative experiences with both sales and service at the Fredericton Kia which is why we went to Saint John. The customer service and support at Port City is better than the last dealerships we have dealt with over the years. Would highly recommend for your next vehicle purchase.
Adam was very helpful to find the exact vehicle I wanted and Carey was very helpful with the whole buying process. The only thing I didn't like was when my vehicle was delivered it had less then a half tank of gas. I thought it was usually standard for new vehicles to be filled first or be given a gas card.
The KIA Team was exceptional today as I rolled in to get some damaged assessed. No sooner had I parked the car, the battery had completely died. To make a short story even shorter, I had a new battery within minutes and caught with some friends in the service department.
Thanks for your attentiveness and kindness!!
I’m currently on my 5th vehicle from Port City Kia! The sales and service teams are professional, fun and knowledgable. Great products and great support after the sale.
Was quick when getting oil change and waiting area is great
1. Had bad experience with the shuttle service - it did not arrive as advised and I was waiting for an hour outside on cold weather. On my call them - I heard a suggestion to call a cab...
2. Another point, actually points - it turns out that they did not use my Member Rewards card for collecting points. This has to be done automatically without presenting a card, but was not. Imagine the loss if I had two vehicles serviced there.
Added as reply on reply:
Unfortunately I cannot reply after your reply. But this is what I want to say: why would you need my details? I would give them if I wanted to be contacted. I outlined two problems you can work on - I see them pretty clear.
The dealership is alot cleaner than when I was in a few months ago.
I dont own a Kia, but I keep bringing my vehicle back here for service because the team is that good. Mechanics are honest and quick to let you know what actual needs to be repaired vs what can wait. The service team remembers who you are and are accommodating on pickups.
The service here is so good that despite KIA never being a consideration for our next vehicle its now become part of the conversation as a result of the service team.
Looking noticably cleaner, great guest service.
Low pressure, Joe D was awesome!
Christain in service is awesome. Super customer friendly.
Great Experience and Beautiful New Location
There - new Building is state of the art, customer service is excellent
I love my Kia!
From my first contact with Port City Kia and dealing with Carey, who made the whole transaction of purchasing a new to me vehicle and having car payments again (1st time in 8 years), to accommodating me with picking up the car (2015 Kia Forte) , He followed up to make sure there were no questions. As well, when it was time for my first service, Dave reached out to me on a Sunday to verify that Service would contact me on the next business day to set up an appointment, Service was very accommodating to me and even had my car inside the drive thru, with the windows opened to cool it off when I got there to pick it up.
Nice new dealership
No idea I've never been there
Apparently their word doesn't mean anything after you sign in the dotted line
The best dealership I have ever been to. They go the distance for you! Thank you for your amazing service 😊
In 2013 me and my husband traded in our 2007 ford escape for a 2013 Kia Soul with a awesome sales man named Ernie( who is not there anymore). Well 5 yrs later me and hubby were gonna keep our soul but we found out if we kept the soul my payments would be around the same price if getting into a new car. So we went and talked to Kevin and he showed us 2 vehicles - 2018 blue forte and a 2019 Soul. Well me and hubby decided on the forte , which we just love. A big thank u to Kevin and Carie for being so patiece with me on getting the papers we needed to get tbis new car, THANK U KEVIN again 😀😀 if u want a awesome sales man go to Kevin Spindle he is awesome and will get u in the car u want
Said the work on the car would take an hour. 3 hours later we're still waiting. Wasnt a fun time. But the staff is lovely and they have refreshments. They also have a tv for entertainment
I just had a very good experience purchasing a new car. My salesman, Kevin, was very friendly and helpful. The dealership was prepared to negotiate on the price, so we were able to get a deal that was acceptable to everyone.
The service here is fantastic and the staff are both extremely helpful and always friendly
Nice friendy staff
Great cars great customer service
I bought my vehicle here almost a year ago now. I was in desperate need of a very reliable vehicle. I called Port City Kia and Adam Smith answered. I have never been treated with so much respect and seen a salesman go so far to make sure I was happy. He did way more than he had to, but that's what you get at Port City Kia! Even almost a year after the sale they still treat me great. Service after the sale is awesome here! Making sure I am VERY comfortable while my vehicle gets serviced. If your looking for a great kia (JDM Power rates Kia as number 1, and what's even more Port City Kia has ranked in the top 10 dealerships in Canada. Once you deal with them you'll see why.Thanks for everything Port City Kia, you do not fit the mold of most dealerships, you far surpass them!
I bought my vehicle here and the after purchase service has been great.
Bought a 2011 Kia Forte EX from Toyota that still had some warranty left on it. We heard a sound when turning to the right and called Toyota back immediately, since that is where we purchased it. They advised us that it was just inspected and to take it back to that garage, which we did and although they stated they could hear the noise, they could not determine it. We followed up with Toyota who advised us the warranty was through Kia themselves and if we feel there is an issue we should contact them. Upon contacting Kia, they were more than happy to not only look at the vehicle, but go for a test drive with us to determine the sound and cause. Once they determined it was a ball joint, they ordered the part and replaced it right away. We had also just mentioned that the exhaust had been running loud, they also replaced this warranty part. They have been great to deal with! The parts and service manager went above and beyond for us and we are thankful for him, and the parts and service clerk was super friendly and helpful throughout the entire process. We will likely stick with Kia when we go new in a couple years also!! Good, stress-free experience working with this location!