Unacceptable is the only word I can say. Our 2016 Kia Sportage was towed into their parking lot June 22, 2022 with a blown engine, what Kia’s are famous for. Nearly 2 months later it’s still there. Service manager Robert just rudely told my wife “we’ll get to it when we get to it”. They have not called once in nearly 2 months with any update or information. Way to run a business.
Very helpful and professional staff...would highly recommend buying from these guys.
The car itself has been great– reliable, feels safe, great on gas. No regrets. I have chosen to get all my service done through Kia also. Other than one issue which they sorted out in a very fair way, they have been very professional and helpful, and are always very friendly.
6.5 year update: I have been very happy with my KIA. However, just after the 5 year mark/warranty period, I started having a couple of issues. The back up camera gave out and only works from time to time now. The A/C has been problematic, also working on and off. I have had it in for service 3 times now. Frustrating timing.
The car itself has been great– reliable, feels safe, great on gas. No regrets. I have chosen to get all my service done through Kia also. Other than one issue which they sorted out in a very fair way, they have been very professional and helpful, and are always very friendly.
6.5 year update: I have been very happy with my KIA. However, just after the 5 year mark/warranty period, I started having a couple of issues. The back up camera gave out and only works from time to time now. The A/C has been problematic, also working on and off. I have had it in for service 3 times now. Frustrating timing.
They show vehicles on their lot but in fact they have absolutely nothing to sell...
What a scam this dealership...
Service department was very friendly and helpful and was very compassionate considering the terrible experience I received at Port City Kia yesterday. Thankyou Fredericton Kia
Nice and has a answer for every question I asked
Recently had a stolen catalytic converter. Thanks out to Tracee G for her understanding and excellent customer care in helping me with my problem
I had a great experience with Fredericton Kia and buying my Kia Forte. Aaron made sure the right people got in touch with me and they made everything happen so I could have a great affordable payment.
Thanks guys!
Very happy with our New Kia Sportage, great customer service
Staff pressures their buyers for reviews. I was sold a vehicle that constantly breaks down and Kia won't do anything about it. I too was told that they cannot guarantee the driveability of their vehicles....? Worst mistake of my life was buying a kia.
KIA Fredericton is a great place to do business. Staff, Matt, salesman and Scott, Financer were amazing re clientele friendly service. Matt knew his stuff inside and out of the KIA Soul. He remained patient to my questions and was attentive to details. He was by my side from beginning to end. (I/we sealed the deal within 8 hours. No joke!). And for Scott, he delivered the same quality friendly service Fin side and was also attentive... for my worries and questions. Both delivered a professional service. Thanks chums, Mariette
Always fast, reliable service at Fredericton Kia.
5 stars all the way !
The best service Ive ever received 🥳
The fastest delivery for my new car 👌
The most kindness people who put extra touch to your new vehicule ❤️
Thank you for my brand new Carnival 2022 👨👩👦👦🚙🥳
A great service department.
Kind service! Problem solvers and great atmosphere!
Fast, courteous service.
Always friendly! Always go above and beyond!
Friendly staff, great service. We take our Optima here for all oil changes and inspections. I am on my second Kia Optima definitely plan on staying with a Kia for years to come
The best kia dealership
Pretty poor customer service - was left on read for multiple emails with one of their sales team. I'm sure they are a good team based on these reviews but I definitely had a poor experience.
Love this place.....Robert in service is the best!!! Always take my soul there!!!
Love this place.....Robert in service is the best!!! Always take my soul there!!!
Excellent service at a fair price.
Not pushy. Great service
Ladies, if you are looking to buy a new car from a mansplainer you've come to the right dealership. The first thing he'll ask you is, "You understand that monthly payments on the newer bigger car are higher than they were on your older, smaller car, right?"
Awesome service department.
I have purchased 5 new vehicles from this dealership. Always treat me with respect and I have found the service to be great. I keep buying vehicles from them so I have no issues recommending them.
Went to have warranty items checked.got charged $60.00 to have them tell me my vehicle needed a 4wheel alignment,which they didnt know was done a few days prior.service Dept, C rated. If you have a Kia, take it to PortCity.they are who you can trust and believe in. Thanks
To top off all of that, I now have a nice receipt for over $130. For the hub-assembly I purchased before ruining everything in the rear of my Sorento, that they stated was fine. actually,now to date have replaced 2 front+1rear wheel bearings at my expence because of this bunch of rediculous clowns! Go to Port City or Edmunston Kia folks. thanks
Made an appointment for a recall issue due to a notice I received a while ago but sort of ignored for awhile (my bad, i know). Asked the service department if they could look into a very minor issue at the same time - I couldn't get my licence plates off. Turns out they had already taken care of the recall issue when I had the car in for service a few months ago (yay!), and then they very happily switched out my plates for no charge! Thanks, guys - much appreciated.
Very friendly and extremely helpful staff who are always willing to help in any way they can. The selection of vehicles and options for payment and trade in options are very numerous. It feels like the people aren't trying to sell you something but instead are trying to help you.
Just got a new car salemen dave was great
If you need parts good luck, painfully slow, whatever time they tell you assume they'll be in a week or more after. Hope you don't need them to drive your vehicle, you'll be without a ride for ages.
Good customer service, very kind and nice people are there.
Just upgraded from my 2016 Rio to the 2018 Rio. Wow. Drives smoother, quieter, and looks just as nice.
Great service department. Always looking to minimize costs and provide value.
Good place to purchase a vehicle. Better than most of the other dealerships in Fredericton for sales/service.
Good service
Anyone who knows me knows I am a fanatical researcher when I purchase anything. After months of reviews and study and countless test drives across the province, we finally decided on a Kia. The stellar rise of Kia through the ranks, until reaching number 1 in the J.D. Powers ratings settled it for us. However, I can tell you that even if we really wanted a Kia we wouldn't have bought it if the dealership would have been anything but awesome. So, here is my actual review of the Kia dealership in Fredericton.
The place is easily accessible, the parking lot is clean and the building is spotless. So far so good :) Next comes the part that a lot of us don't look forward to- dealing with car salespeople. I especially don't like this part because I come prepared and already know a lot about the vehicle and the company so I hate being talked-down to and placated and treated like I don't know what's best for me.
We asked specifically to deal with Gavin Brown, based on multiple positive reviews, but we can say that all of the sales staff are nice as well. For us Gavin was, from start to finish, positive, professional, knowledgeable, fair, patient with all my questions, and accessible. He always replied to our emails and phone calls promptly. He made the whole process of buying our new Kia easy and pleasant. We love our new SUV. I will write another review once we deal with the service department, but I have a feeling we'll be pleased.
They have been great to deal with on both of our cars.