Excellent experience with our salesmen Pierre and Warren the sales manager went above and beyond to make sure we were totally satisfied we would highly recommend dealing at west coast kia
Doug Klink at Westcoast did a great job. I’m glad I went to Westcoast to
Buy my Stinger. The manager was also very helpful when I had to pop back for a Sirus radio setup. I much prefer this location to the other Kia dealership I used to deal with.
Bought a new Sedona LX+ 2020 in February from West Coast Kia. Doug Klinck told us there are USB plugs in the back seats, that was a lie. Doug Klinck told us the back windows do open out like Caravan does, that was a lie. We asked about rebates and cash back and Doug Klinck told us there was none. I am sure I saw on Kia Canada there was rebates and cash back for Sedona in February and but sure how much for LX+.
Also, had to bring back the van two weeks later because two tires went flat. Service guy said there were small leaks from the stem valves because they were not tight.
Hi.i really don't much to say about kia west but .they didn't get me into a new car or used.i think they could have worked a little harder to give me options .they messed up on a deal I was suppose to get with my girlfriend getting the same deal.but I didn't get the same deal.so I am not impressed with this dealership.so I wouldn't go be.thank u.
Highly recommend this dealership. We have bought several vehicles from West Coast and service/sales experience has always been excellent. Sales people are all knowledge and make you feel valued.
Friendly sales staff that weren't the usual pushy car salesmen. Helped without being overbearing. Got the car we wanted a fair price.
I purchased my new Kia Soul EV 2020 at the beginning of this year. After visiting different dealerships during my search and decision-making time, West Coast Kia stood out with great customer service by way of absolutely no pressure and great guidance. Big thanks go to Pierre Comtois and Daniel Cheliadin who were absolutely awesome.
Different from the other Kia dealership in the region, WestCoast shows the price of their inventory online which for me shows transparency. This was the main reason to visit them to buy my new Kia.
They provided great customer services and in any moment I felt myself being pushed to close the deal.
Keep the good work guys!!!!
A positive buying experience, of our brand new car. Sales rep Pierre was very patient with us, as we took a while to decide! Toss up between new and 1-year old/used was made more challenging because the used car was not particularly clean (it had been sitting under some trees, apparently).
Personally did not prefer the "rock" music playing in the showroom. Something quieter & more peaceful would be easier on the head.
The most amazing staff from across the board. They treated my 4.5 year old like gold, including providing her with a large "parking lot" balloon for her to take home and gave my 1.5 year old plenty to keep him busy while we worked through the details of our Stinger. They answered all my questions, never made me feel pressured and certainly went above and beyond. If you want a true "car buying experience" then West Coast Kia is it.
The staff at west coast Kia were beyond amazing and helpful. They are not pushy at all and understand how to help customers to the fullest. I had an stress free and wonderful experience working with Troy and Daniel! Definitely worth coming here!
Great dealership! Recently bought a brand new Kia Seltos here. I had a really great experience working with Pierre here, I’m happy I found this dealership (even though I live in dt and it was really far away from me). People here went above and beyond and made the process of purchasing the car smooth, convenient and enjoyable! Will continue being a loyal customer here. Good job West Coast Kia!
Excellent experience and customer service. I had a positive experience working with Pierre and was able to get the vehicle I wanted at a fair price. I would definitely recommend West Coast Kia.
West Cost Kia offers exactly what they advertise, a Stress-Free- Car shopping experience with knowledgeable and friendly staff. Thank-you to Pierre for your help to purchase our 2021 Kia Seltos. We love the car!
We are dedicated repeat Kia customers, but were looking to make a change in dealerships. We had a look at the reviews for West Coast Kia and thought we'd check them out. They did not disappoint! Instantly we were put at ease by our salesman, Doug, who had so much knowledge about the cars we were interested in. He had a great sense of humour and made the experience relaxed and fun. When it came to getting our leases going, Daniel was of immense help and support and was truly a pleasure to work with. I HIGHLY recommend this dealership for anyone who is looking for a great Kia! We came out with TWO brand new Kias and couldn't be happier we made the switch to this dealership. We will definitely be returning when the time comes for our next lease! THANK YOU!
As a first time buyer, I was very pleased with the amount of helpfulness and friendly service that was provided at West Coast Kia. Pierre was awesome and he was able to help me on such short notice which was very convenient. The entire process was very smooth and was able to drive off with my brand new 2020 Kia Forte EX+ that I love. Thank you again Pierre and to your incredible staff as well. I hope to see you soon when I come back to purchase a brand new Stinger in the following years.
My Husband is a essential worker and our Car started to make a horrible metal scrapping sound. i called to see when we could get our car in to get looked at. I spoke to Michelle who was an Angel! due to Covid they had stopped loaner cars and rides ( understandable) i asked if there was anything they could do, this is our only car and my husband is working 10 hours a day and 6 days a week. Michelle said give me some time , called us back and was able to get us a loaner car and an appointment right away. As it turned out it was our brakes and tires needed replacing. Michelle and Kia went above and beyond to help us and ensured my husband could still get to work. we will never go anywhere else! Kia is our #1 because of people like MIchelle and the Service Team!
We bought our 2021 Kia Seltos from this dealership and had a great experience. Troy, the Salesman who helped us, was super knowledgeable and not pushy at all. We came in pretty set on what we wanted, but he actually listened to our needs and guided us towards something that suits us much better. Overall we are very happy with our experience, thank Troy!
By far the best experience I've ever had in a dealership. The assistant sales manager Charlie was incredibly polite, very easy to deal with and went out of his way to make sure I got what I needed. I love the vehicle he got me in.
This is the best Kia dealership in the lower mainland. Kenny and Daniel helped my wife and I purchase our choice Telluride after so many bad experiences with the other Kia dealerships in Vancouver. The trip out to them is definitely worth it, even from our home downtown. From sales to service they are excellent all around, thanks!
Absolutely best car buying experience by far. No pressure. Helpful and extremely knowledgeable staff. Cared about our family and our needs. Exceeded any and all expectations. The entire staff from GM to Finance and especially sales (Doug), went above and beyond to help us out. So grateful and forever thankful : )
Ken is the salesman that will cover all of the basis to get you what you desire to the best of his abilities. Highly recommend you going in to just chat with him about options. Whole staff very friendly and honest in their interactions
Excellent salesman very courteous friendly and helpful. No pressure and very knowledgeable and supportive in getting us the perfect car for our family. All the staff we dealt with were professional and went above and beyond to provide timely service! Three fellow colleagues had recommended this dealership so we went in still skeptical but having had an amazing experience, I would highly recommend checking them out!
The West Coast Kia Service department is the best in the business. I actually feel like i can trust them and that is hard to come by. Specifically Terry is someone that goes out of his way to help you and is the reason why we keep going back even after our warranty is up. Thanks Terry!
Had car towed there last Thursday. It’s not were we wanted to go, but roadside will only take you to nearest dealership. We have never gone there previously. They said they were busy and may not get to it today. Friday they said hopefully we can get to it today. Saturday they said hopefully we get to it. Monday they said, well the technician left on Thursday and hasn’t been back. Hopefully tomorrow.
We use this car for business. That’s now 3 business days that they have had our car and we have lost wages. Now going to tow car to another dealership to be fixed.
PS - it needs a new battery. Easily a 10 min job that they cannot complete in 3 days.
Never again.
Great experience and great staff. Very happy with my purchase. Would recommend talking with Pierre
Friendly, professional, courteous service. My car was ready in the promised timeframe. They swapped my winter tires on for free as they had to remove the tires during the maintenance. My car was washed and vacuumed - it was cleaner than when I brought it in. When I was putting my summer tires away, I realized they had cleaned them. Very impressed. Great service experience! They will continue to get my business!
Pierre, Lidia, and Cathy were all a pleasure to work with as we got into our new Kia Soul EV. Goes to show there is such a thing as classy car dealers! We look forward to seeing them again and would happily encourage anyone to do business here.
I’ve been coming here for 3 years now and they continue to surpass my expectations. I have two young kids; I’m forgetful and my car is a disaster. They find the things I forget to tell them about and leave no gold fish cracker left behind. They’ve entertained my children. Brought me coffee. They’ve tucked lose wires from my own camera installation. Repaired leaky tires that I’ve been slow to deal with. These guys are concerned about doing a good job and I know that when I leave my car in their service I’ll drive away with a vehicle in much better shape than I brought it. I feel taken care of which is rare for a mama.
Pierre and Ken were awesome to deal with. Not pushy at all and gave us a great deal on a new minivan for our expanding family. Will be recommending them to anyone in the market for a new car.
West Coast Kia has a fully competent team that helped us find the vehicle that we needed as fast as we could get it. We wanted to switch from gas to green and Daniel and Kenny helped us find the perfect electric car for our family. A truly great experience and I cannot recommend them enough to fulfill any of your car purchasing needs. Just go to the dealership and you will see first hand the high level of professionalism and comfort that this team will show you. Thank you so much!
Very negative experience at this dealership. After a week on the phone was quoted a final price everything all in, as well as a good price for my trade in. Once there everything started changing and the price was significantly higher than quoted and they were unwilling to budge. Took my deposit and left. Found another Kia dealership that was willing to do business and completed the sale with me for pretty much my original quoted price from West Coast. Sale lost for these guys and pretty shady practices.
Ken Miscisco made the whole experience a great pleasure. Often missing from the experience of buying a new vehicle. The support and team at West Coast Kia was exceptional. Communication and information flow from Ken was excellent, something that is valuable and missing often from the sales and service industry. This is why West Coast Kia is an award winner.
West Coast Kia is one of those rare dealerships that makes you feel like you're being treated as a valued customer. I can highly recommend Daniel and his team for your car purchase and especially the service afterwards, which is just as important.
You always have to remember that we're all just human and not one of us is perfect, all we can do is try to please each other.
Had an amazing experience at west coast Kia! Kyle Mitchell is a spectacular salesman who made me feel super confident with my purchase! He went above and beyond to make sure I was comfortable with everything. Kyle had impressive knowledge on the car and every single one of its features, making sure I had no issues!
You need to talk to Charlie he’s the best they got for salesman. No pressure super helpful felt like a friend. Gave me great deal never ever pressured. I bought 6 cars now from them and always a great experience. Remember Charlie Tran
A few months ago I started shopping for a new vehicle and had already been to several other dealerships to see what was "out there". I walked into West Coast Kia, was greeted immediately by Ken Miscisco and by the end of that visit I bought my gorgeous Kia Soul. I honestly did not plan on buying a Kia that day but Ken just made me feel so listened to and I felt no pressure from him at all. As a woman, many times we may feel uncomfortable in this type of environment but I can assure you that at West Coast Kia there was none of that! They treated me with the utmost respect and they made me feel just as important buying a "Soul" as the person buying a more luxurious vehicle. They really make you feel like you are part of a Kia family and I really appreciate them all for this. The best experience I have ever had buying a car! THANK YOU KEN and WEST COAST KIA.
Best dealership in the entire Lower Mainland. Seriously, no kidding. Since you get into the store Sonia cheers you nicely and really listened to me. Charly, the sales guy is the most amazing and charismatic salesman I ever know. He is great and know his business from A to B, lost of detailed information about the car. Lydia at the financial area also funny and super helpful.
Thank you very much for the car and the pain-less experience, YOU GUYS ROCK!
I recently purchased a 2019 Kia Soul EV and couldn’t be more thrilled, and not just because it’s an amazing car but Kyle Mitchell and the rest of the amazing team (Daniel - Manager / Kathy - Accounting / Insurance, Receptionist and Service Team) at West Coast Kia Pitt Meadows made the entire experience out of this world. They are welcoming, friendly, open and knowledgeable which makes such a big decision easy. Thank you West Coast Kia for both an amazing experience and continued outstanding service.
We recently purchased a new vehicle at West Coast Kia and must say it was a pleasant experience. Our salesman, Pierre Comtois was extremely helpful and informative in helping use choose the right vehicle for our needs. He was very patient in making sure we were familiar with the operation of the car. Pierre put us at ease at our first meeting and never made us feel pressured.
We also appreciated the great service from, Lidia, front desk staff and management as well as Pierre and would highly recommend such a great team. Regards Fred & Ev Rilcoff
Kia west employees greeted me very well. They really gives you batter deal, i went to market research for costing of my van which i am buying. I don't know i will buy it from kia west or not but definitely they deserve 5 star for their customer service. It was not like other dealers (push). I didn't feel any pressure there.
Kyle was incredibly helpful, courteous,and professional when I bought my first kia. I had such a pleasant experience that I will only be dealing with kia in the future! They are fast honest and back their promises. No hidden agendas here. Great staff great dealership!
My boyfriend and I had the best experience with West Coast Kia staff. From our first visit (checking out the cars) to our last visit (picking up the vehicle), we received the best customer service we could ask for. Thanks to John, Lidia, Daniel and the rest of the team!
The service department at West Coast Kia is amazing. The staff is friendly and respectful. It's never a problem to get a ride to and from my work. Highly recommend them.
I had the pleasure of buying a 2019 Kia Forte from West Coast Kia. I highly recommend coming here and if Kia isn’t your cup of tea then I highly recommend staying within the West Coast auto group. The team here at west Coast Kia did a great job at getting me exactly what I wanted in a timely fashion for a great price. The company is run amazingly from the top down. A big thanks to sales management (Warren & Daniel), accounting (Kathy), insurance (Jamal), and sales (Pierre). This team lets you take the lead on your buying experience and guides you with great customer service and endless product knowledge.
Pierre was amazing! He found us the exact car we wanted and we didn’t spend all day at the dealership. The whole process was fast and everyone was very helpful!
I walked in to the dealership knowing roughly what I was looking for. Ken was wonderful in guiding me towards the perfect trim model, and made pricing extremely clear. There were no hidden fees or surprises. It was a completely hassle free, relaxing, and friendly experience. When the time eventually comes to purchase another vehicle, I'll be going right back to Ken at West Coast Kia.
Great customer service, Alex was fantastic.
Excellent friendly service. They very kindly co-ordinated with West Coast Detailer to drop off my vehicle for servicing while I used a rental car free of charge~! (Thanks to West Coast Detailers) Even helped me unload my groceries. Much appreciate how they take care of their customers.
The sales manager told me the head gasket seal holds water in the engine. Enough said.
But to give props, service manager Nick has done an amazing job helping me, all inital issues when I purchased my car were almost completed, even if it was after the 3 months.
Had our 2010 KIA Forte service there. They are really professional and friendly. I don't know a lot about cars but when I ask them about the service they recommended, they always try to do it within my budget. The waiting room is bright and clean. Seats are comfortable and the shuttle service are prompt. It's in a convenient location, right beside the Meadowtown Mall so you can do some shopping while you wait.
DO NOT BUY A KIA!
I purchased 2 "lemons" in the past year. The first was a 2011 Kia Sportage turbo that had endless problems. After 5 visits - in a month and a half- trying to find the issues I did not feel safe driving it anymore. I was told my only option was to trade it in. In doing so I had to take on a bunch of negative equity as they did not acknowledge that it was a "lemon."
Now I have a 2014 Kia Optima turbo that was their dealer demo and I was told it was in great condition. With in 2 weeks of owning it I was having serious issues with the car. After 4 visits of them trying to conscience me that there was nothing seriously wrong with my vehicle they tried to send me home - my car sounded like my boyfriends diesel truck starting up-. Clearly there was something wrong. I was leaving to go visit my parents in Kamloops driving the coquihalla in my car. If I didn't bring my boyfriend with me they would have let me take the car and go to Kamloops instead he put up a huge fight insisting there was something wrong finally they acknowledged the fact that the car didn't sound normal and ran some tests. After a month and a half and them replacing the entire engine I picked up the car and well driving it home it was so far out of alignment I could turn corners without touching the steering wheel. I drive right back to the dealer ship they did an alignment but in my opinion it should have never left the dealership in that state. I don't under stand how some body could have test drive my car to get the brand new engine in it and not noticed how far out of alignment it was. Instantly I questioned the quality of the repair. I lost all confidence in my brand new Kia. Now I am stuck with this unreliable vehicle that now is having another issue everything I step in the breaks something clunks in the suspension and I can feel it under my feet. Every time I drive I question whether I am going to make it safely to where I am going. I explained these issues to Kia Canada and to put it in polite terms they told me to go pound sand. They saw no problems with any of the issues and in their mind these were normal occurrences. After reading this would YOU ever buy a Kia??
You cannot imagine the customer service! It was truly a fantastic experience and not at all what I was expecting to be honest. I've walked out of car dealerships many a time, but I was surprised right from the start talking to Brent. They gave me a fantastic price for my trade-in and I am more than thrilled with my new Soul. They are honest, not pushy and put you at ease immediately. I love these guys and would come back to them any day. Ask for Brent, he's the kind of guy you want to work with and trust. He should teach a course on how to work in a dealership.
Great service Great Staff. Thanks Jamie and Aerock for looking after everything.