The sales person was great. But the part that get me is the financial department. So we sign all of these redundant forms. Then we get to the final bill of sale and bank agreement. These guys had more fees than you imagine. They had a total of 1700.00 of bs fees. Which I would never pay. Make sure you read you work sheet and your final paper work. In most cases I would ask for the final docs up front. If they don't change it just leave and go to another store.
Be aware if you are selling your car to Mikail Loewen, Travis Scarfe or Dave Montgomery at Murray KIA in Abbotsford. They will play shell games, trick you and point to each other as who is actually responsible for a final decision. Even after you have a deal, they will offer you less especially if they know you need to sell the vehicle today for a family reasons.
It all started with my vehicle at Murray KIA Abbotsford having warranty work done on it since December 30th, 2019. I received an email on craigslist from Mikail offering to pay me $12,000 for it. He told me he has “clearance from the boss man to cut a $12,000 cheque for your optima, or if you trade in you get tax savings which is the equivalent of $13,440! Let me know if you’d like to bring it by and we can take a look at your Optima! May be able to squeeze a bit more than $12,000 if condition is great.”
I then told him that my car has a brand new engine, installed by them this week. I also told him it is in excellent shape and that he can look at it because it’s on his lot at Murray KIA.
Mikail then said, “I do see it on our lot. Out of goodwill I can give you $13,500 if you’re looking to trade it in. I can only offer $12,000 if we’re buying it in from you.”
I asked him if he could do $12,500? Mikail the said “book value is $11,500. I’m stuck at $12,000 currently. Were just making some calls to see if I can get more out of it.”
I asked again if he could do $12,500 and Mikail said, “let me check with Travis see if we can do that for you. I checked with Travis, $12,000 was a pretty strong number for that vehicle. $12,000 is our max number able to purchase your Optima for subject to it driving fine and being in great condition”
I told him I could meet there at 3:00. Mikail said, “Yes, when you arrive ask for Dave! He’s our used vehicle manager.”
I then began the process of completely emptying out my vehicle with all my stuff. I vacuumed it and wiped all the surfaces making sure it was clean for the next owner.
I confirmed with Mikail if there was...
Have been using this dealership to address my KIA Optima's issues with a flashing engine light problem. This engine is a KIA recalled engine as part of the known knock issues, etc. During the first visit, the tech Byron said to the service manager that the code that came up was the defective engine code. They both agreed about that from the code and based on the sound I was experiencing while accelerating. I left the car with them and then a few days later they said issue had been resolved. I picked up the car, left dealership and before getting out of Automall Drive the engine light was back on. Literally this same experience has been repeated 4 times since then with the engine light coming back on at differing lengths of time after being "fixed". The fixes included a new knock sensor twice, replacing computer or harness (they broke pins or something). The workmanship is terrible. Wiring is terrible looking as its being run around and tape is loose on wires. In conclusion, five visits later the light is back on and I've been without a car for three days during the holiday season. The biggest problem is the safety issue as every time the engine "failed" it cuts out, stutters, and the vehicle shakes when you try to accelerate, pull over on freeway or get home. They have been "nice" and keep leading me down a garden path, yet refuse to fix the problem. Called KIA Canada, they said they have no ability or "teeth" to do anything and that the dealership, Murray KIA, has advised them that they will "only replace the engine once it blows up" How ridiculous is that?
Have been using this dealership to address my KIA Optima's issues with a flashing engine light problem. This engine is a KIA recalled engine as part of the known knock issues, etc. During the first visit, the tech Byron said to the service manager that the code that came up was the defective engine code. They both agreed about that from the code and based on the sound I was experiencing while accelerating. I left the car with them and then a few days later they said issue had been resolved. I picked up the car, left dealership and before getting out of Automall Drive the engine light was back on. Literally this same experience has been repeated 4 times since then with the engine light coming back on at differing lengths of time after being "fixed". The fixes included a new knock sensor twice, replacing computer or harness (they broke pins or something). The workmanship is terrible. Wiring is terrible looking as its being run around and tape is loose on wires. In conclusion, five visits later the light is back on and I've been without a car for three days during the holiday season. The biggest problem is the safety issue as every time the engine "failed" it cuts out, stutters, and the vehicle shakes when you try to accelerate, pull over on freeway or get home. They have been "nice" and keep leading me down a garden path, yet refuse to fix the problem. Called KIA Canada, they said they have no ability or "teeth" to do anything and that the dealership, Murray KIA, has advised them that they will "only replace the engine once it blows up" How ridiculous is that?
Bought my Kia Forte recently from Ken Enns, this was the best experience buying a car I’ve ever had, I know more about my Kia than any other car I have owned, plus he helped me out with the financing part of it (not my Forte, but for my Forte, ha!) I recommend everyone buy their next car here, you won’t regret it! (Ask for Ken)
We bought a used vehicle at Murray Kia a week and a bit ago and we were so happy with the service we've received from beginning to end! Brayden helped us and he even took a video walk around of the vehicle we wanted to see before we got to the dealership!! He was well informed about the car we liked and not at all pushy. We felt comfortable and took our time. He negotiated the price well for us too and they did go down in price, waved a credit card fee and filled our new ride with gas. We are very happy with both our experience and our ride!!
I own a Kia Forte and Murray Kia has treated me so well. I love the front end service ladies. All so friendly and accommodating. The showroom is decorated for Christmas, yes I said Christmas-not the holiday season.
As I waited to be taken back home from dropping my car off for service, I snapped these photos. They brought a smile to my face and joy to my heart.
I totally recommend Murray Kia in Abbotsford to have your Kia serviced at.
You get treated with the utmost respect from Kia Murray Team. They focus on you needs and give honest expert opinions. You have absolute control on your purchase, we never felt pressured in any shape or form. It was the best buying experience our family had. Mike is a solid guy, he took care of us, this guy is a champ! Excellent Team, good coffee too! Highly recommended!
You get treated with the utmost respect from Kia Murray Team. They focus on you needs and give honest expert opinions. You have absolute control on your purchase, we never felt pressured in any shape or form. It was the best buying experience our family had. Mike is a solid guy, he took care of us, this guy is a champ! Excellent Team, good coffee too! Highly recommended!
These guys are Absolutely hands down the BEST place to go and buy a car from.100% you are treated as a friend if not family from the lot. I honestly can not say enough good things about the staff at Murray Kia👏 A special THANK YOU to Katherine and Jeff for going Above and beyond for not only one purchase but two. You guys are one of a kind and are great at what you do! A HOMUNGUS Thank You from the bottom of our hearts❤ B&L
We will be buying all future vehicles and directing all our friends and family to Abbotsford Kia. We have had 10/10 experience from the second we walked in the doors. Jeff and Travis went out of their way to make our sales experience easy and stress free. Even when there turned out to be a minor issue with the car a few weeks later (an issue no one could foresee happening, our own mechanic didn’t catch it either), service dealt with it quickly and sales made sure there was no charge to us. I am nothing but impressed with our experience. Buy all your cars here.
Originally went in for a tune up because my car was not starting after getting gas. They told me they found nothing that could be causing that issue but did find $1850 in repairs (most of them necessary and some cosmetic). The car took longer than they said it would and ended up costing nearly $2500. Against my better judgement I returned to Murray Kia when my car continued to not turn over after filling the gas tank. Again it took longer than they said it would and after driving less than 50km the check engine light turned on, which it had not done at any point before. Fool me once, etc... Bonus star because their employees are nice and knowledgeable.
Very friendly staff and great experience!
Thanks Ken! Super helpful and low pressure.
Every member of staff at Murray Kia was great! The sales department were personable and extremely efficeint in helping me with the purchase of my new Forte and the finance department took time to explain my options and went through every detail precisely. Highly recommend this dealership if you're looking to get a Kia (or any car) as your next vehicle. PS: The showroom was spotless and had all the right heath protocols in place!
The staff at Murray Kia Abbotsford are all so kind and professional. My service appointments were always on time and the advisors took the time to call and tell me what they recommended and ask for my permission before starting the work. Excellent service!
Every staff member we dealt with was courteous, professional, and honest! The Sales and Finance Managers were extremely understanding of our situation and prepared our offer quickly. They worked with us to make sure we were not only happy with the vehicle, but the price as well. We arrived at 3pm, and left before 7pm with a brand new Kia Forte5 EX that we couldn't be more excited about! Drove from Vancouver based on the positive reviews of Murray Kia, and it was absolutely the right decision!
We had a positive experience while in an important decision. They went above and beyond getting us the best deal possible. Very impressed 😃👍
Had to take my car to Murray Kia for recall work, never been so disappointed in the customer service of the service department. When i picked up my vehicle the first time i was handed papers and told my care was done. The promised was had not been done, then I received notice a week later that the work had not been completed and I had to bring my car in again. No mention of this when i had picked my car up. Then I am told that i will be picked up at a specific time, nope! I waited over 45 mins and then was called to say they were bringing my car to me. Overall, unimpressed with the customer service of the service department.
Knowledgeable salesperson. Very accommodating. Pretty good selection. Seems to be an amiable group of staff. Liked this business. Would return here if I haven't found my vehicle yet.
Thank you Mike, Alisha & Travis for making the purchase of our KIA Sedona a straight and hassle free experience. I was a little apprehensive but every thing went smooth and simple (no "let me talk to my manager" bs). As you can imagine going from a Cube to a Sedona was exactly what we needed for our growing family!
My experience buying my vehicle at Murray Kia was very good. Mike was very pleasant, helpful and fun to deal with. I love my vehicle and know I did the right thing by getting it at Kai Murray in Abbotsford. I have told a number of people and I am pretty sure one of them will be going to see Mike about a car.
I bought my kia almost 2 months ago. People were friendly, and with the time restraints, worked very hard to get our deal done in time. They even checked in afterwards to make sure I was happy with my car. Yes I am! Great customer service
Wow! The entire team at Murray Kia were amazing to deal with. This was the only dealership that made us feel welcomed. They took their time getting to know us and found the perfect fit for us. Jeff thank you so much for all the help in finding us our forte. My wife and I are thrilled with our car and the great service we received.
New and used Kia's cars and SUV/ minivan
Easy and Pleasant Car buying experience. Made the drive to Abbotsford worth it! Don't let the distance discourage you - You will get the best deals at Murray Kia!
Wow! The team Murray Kia were fabulous to work with. The whole car buying experience was excellent. Everyone was pleasant to deal, All the staff were great, what awesome experience. That you Murray Kia.
I got my Kia Sportage there! The staffs were friendly helpful. Kyle and Katherine are great!! Thanks guys
The staff at Murray Kia were very friendly. However my new car so far has not been as good! I had to jump start my 4 day old Kia Forte because the battery died somehow? Once i got it going I was able to drive it for a couple of days and had to park it because of the snow. It sat for 3 days and when I tried to start it I couldn’t even unlock the doors the battery was so dead again. So so far not very impressed with my new car purchase! Hopefully they can solve this problem quickly .
Have been using this dealership to address my KIA Optima's issues with a flashing engine light problem. This engine is a KIA recalled engine as part of the known knock issues, etc. During the first visit, the tech Byron said to the service manager that the code that came up was the defective engine code. They both agreed about that from the code and based on the sound I was experiencing while accelerating. I left the car with them and then a few days later they said issue had been resolved. I picked up the car, left dealership and before getting out of Automall Drive the engine light was back on. Literally this same experience has been repeated 4 times since then with the engine light coming back on at differing lengths of time after being "fixed". The fixes included a new knock sensor twice, replacing computer or harness (they broke pins or something). The workmanship is terrible. Wiring is terrible looking as its being run around and tape is loose on wires. In conclusion, five visits later the light is back on and I've been without a car for three days during the holiday season. The biggest problem is the safety issue as every time the engine "failed" it cuts out, stutters, and the vehicle shakes when you try to accelerate, pull over on freeway or get home. They have been "nice" and keep leading me down a garden path, yet refuse to fix the problem. Called KIA Canada, they said they have no ability or "teeth" to do anything and that the dealership, Murray KIA, has advised them that they will "only replace the engine once it blows up" How ridiculous is that?
Super friendly staff. We bought two new vehicles from them last year and every time they need servicing the staff always makes it a relaxed and laid back experience. There’s a nice little lounge area with toys for the kids. Coffee, snacks and very tidy washrooms too. Much appreciated when you have small children with you.
I have been driving for 30 years and as you can imagine in that time I have dealt with many car dealerships. And my experience with Kyle at Murray Kia has been by far THE best , easiest and most enjoyable car buying experience I have ever had!!
I will not hesitate to recommend him to anyone!!!
Thanks again for restoring my belief that not all salespeople are pushy and trying to just get a sale no matter what.
Truly an absolute pleasure.
As always the staff were amazing. Our car went in for a recall service, which was done super quick.
The service team has always been pleasant and trustworthy. I’ve been going to them for around 4 years now and it’s the same faces which is nice, a team with low turnover is always a good sign of loyal happy employees.
My husband and I were at Murray Kia recently just to look around, absolutely not yet looking to buy. We were greeted by Mike, and right away let him know our intentions were not to buy. He was amazingly helpful answering our questions and satisfying our curiosities without being pushy. My husband and I left feeling respected and valued. We are delighted with the service, and will come back!
I had no intentions of buying a new car was looking for used. Jeff got me an amazing deal on a 2019 Kia Soul and I could not be happier. I will defiantly be back next time I am looking for a car.
Good service.. Was able to work us a fair deal.
Fabulous service. Karen and Marco at the front desk were the best !!!!! Best service, ever 👍
Saw a car ,liked it and Jeff made it a pleasure to decide to buy it and Alysha finalized the purchase with ease , no problems!
We recently purchased a Kia Sedona from Murray Kia in Abbotsford, from Zach. We researched extensively prior to purchase and tried the Kia dealership closer to our home but were met by pushiness and lack of communication.
We then made a drive to the Abbotsford Kia location and are so pleased that we did. Zach in Abbotsford was amazing, no pressure and a comfortable buying experience. We are so pleased with our purchase and the professional and kind manner in which Zach handles himself. Highly recommend!
Kyle was my sales rep he was amazing!! My experience with Kyle was the best I have ever had purchasing a car. I am a realtor, so my expectations are high! It’s all about customer service. He really stepped up and leaving with the best car for me. There was nothing he could have done more to satisfy me. Ask for Kyle at Abbotsofrd Kia Mall, you wont be disappointed!!
I bought a Kia Niro from Murray Kia Abbotsford. Without a doubt, a five star experience! I made a number of visits and did the research to determine not only if the Niro is a well-made and dependable hybrid (it is), but also if it is the right car for my family (it is). What stood out for me was the 'no pressure' and totally respectful sales approach by Mike Spencer, and I experienced that from other staff there as well. It was definitely a five star experience.
A comforting professional office atmosphere, friendly knowledgeable staff with supportive customer service. Very enjoyable experience. Thank-you Murray Kia Abbotsford
Very friendly staff and not pushy when it comes to sales! The "car salesmen" attitude is NOT at this dealership which makes you want to stay, look around , ask questions and possibly buy here.... I know I did!!! The only thing I found to be an issue is the company they use to handle the insurance part, kinda standoffish and not as friendly as they should be considering how much bloody insurance costs these days. I would HIGHLY recommend this dealership to anyone!! Cheers Murray Kia, I will be back!! 👍
Murray Kia Abbotsford always delivers top quality service. They are prompt and welcoming. We have been getting our Kia serviced there for almost 4 years. They go the extra mile EACH visit.
The staff and sales people at Murray Kia go out of their way to make you feel like you are part of their family.
From the first phone call, till I drove off the lot with my new SUV, everyone was friendly and knowledgeable and not once made me feel pressured.
I would highly recommend this dealership if you are looking for a new, or used, vehicle.
The purchase of my car was nothing but a pleasure with Zach and team at Murray Kia. Truly a no pressure atmosphere where I was dealt with
in an honest manner ( rare in my past experience) and in the end given an excellent price on the vehicle. Even when doing my homework online, their site gave me their price upfront while most others wanted me to be contacted by the dealer first. Time is valuable and even in this detail, it shows they respect that. Shop around but give Murray Kia a chance to earn your business. They will certainly be seeing me again with my next purchase.
Upon visiting this establishment I was met with friendly customer service and knowledgeable staff. I was late for my appointment to have my car fixed but they were forgiving and the service was quick and seamless. They even vaccumed out my car and topped off the windshield washer fluid free of charge!
10/10 experience and will definitely be going here for all my Kia needs, and will recommend them to any of my peers owning a Kia as well.
If you are in the Fraser Valley and in need of a new or used car, check out Murray Kia in Abbotsford and ask for Patrick! He is the Sales Manager and is able to get his hands on just about any make or model, new or used, not just Kia's! He will go above and beyond to get you the absolute best price possible! Tell him Mat sent ya in! 👍
I have been getting my 2014 Kia Rondo serviced at Murray Kia since I purchased it brand new from them. The experience has always been top notch. They go above and beyond for their customers. I appreciate that they offer a courtesy vehicle at times or provide timely drop off and pick up service. Communication is excellent and timely. Kia has also granted me a permanent 10% off all service. Highly recommend to anyone. Thanks Murray Kia.
Purchased a new car - 2018KIA Forte EX yesterday. Had a wonderful experience all through the purchase process. Staff at Murray Kia is simply awesome. Sales person Nathan was extremely helpful and listened carefully to what I needed and gave me the best possible service. I am glad that I went to Murray Kia and I highly recommend this place.
I work for at a dealership in close proximity to Murray Kia. I asked MY SHOP to swap over my winter tires for me as my wife and children would be driving in some less than ideal conditions in the next few days. Well my tires sat there for 3 days and never were installed after being told they were too busy on day 3. I walked across the street and asked Murray Kia (the competition) if they could handle this safety issue for me...they said they were booked solid for the next couple of days...However, I stated that this was an emergency and they said "we'll just have to find a way then". Wow! I am now a permanent customer! I will never let my own shop touch my cars...I THANK THE FANTASTIC SERVICE DEPT AT MURRAY KIA for their professionalism and compassionate understanding! Murray Kia all the way!!
Just awesome!! Purchased my first new car here in over many years and our salesman Mike (aka Jake Gyllenhaal) was awesome. It took 2 days to put this deal together and lucky for him, he has a great sense of humour and you can tell he loves what he does. In fact, everyone we dealt with at Kia was amazing. Thank you!! Love my new car :)
My vehicle was serviced efficiently. The front end staff, Marco and his partner, was exceptionally friendly and courteous. The only negative is I noticed this time, and in the past, the management team walk around with scowls on their faces. A friendlier outlook and maybe even a friendly greeting, or acknowledgement of customers ,would make this a total happy place to be.