I purchased a used truck from Southtown last week. Needless to say every step along the way was more painful than the previous. I first called to inquire about a vehicle and Max was extremely helpful. He was able to tell me the history of the vehicle and understand what I was looking for when it came to features and price. Then came the sales manager Eddie. Eddie was quick to see that the truck was what I was looking for. He wanted a commitment and a close. "So Tyler, what do we have to do to get a commitment from you today?" he asked. I replied "Eddie, that truck with a tonneau cover, and a price of $26000 off the lot." He agreed by replying "$26000 off the lot and I wont lose a deal over a tonneau." (We agreed before that I was ok with a used cover.)
Fast forward two days later. I meet with Max and drive the truck. He informs me there has been some issues finding a tonneau but he is working on it. We drive the truck and I am happy with it. Its in my price range, and all the features meet my expectations. Eddie meets with us and asks us if we are ready to buy the truck. I am. He says alright $26000 plus GST and we will be ready to go. "Whoa whoa whoa, I thought we agreed to $26000 off the lot. Which means taxes in no?" I ask. Eddie replies "Off the lot still means plus GST. Had you have said "All in" I would have known you were including GST." They still agree to working on the tonneau. They walk away to try to talk about the price and get consultation from above. In comes Senior Sales Manage Mike. Mike starts by saying "He's not here to say no." Due to the condition of the vehicle and the extra cost with the GST, we asked if they would be willing to cover undercoating? Mike replied with "Absolutely not." When we ask about the price he begins to try to discredit me and calling me a liar that I can't even get my story straight. He then goes on to say the price is a great deal and that "He doesn't even want to sell us the vehicle anymore."
If the truck wasn't everything I wanted I would have walked. I knew I was getti
Unprofessional for sure, I bought new car and they forced me to buy extended warranty . I said no and the girl dealing with me forced. GO Auto card also a scam, as per them when I buy a car they should give me $500 and $500 to the person who referred me but it’s just on the paper.
Really unprofessional, rude and even branch manager has no sense to deal with a customer. If we cannot agree on a certain price the best way is to say "thank you " rather than "help urself out of the door". Will never shop there and will not recommended anyone else too
Eric K worked with me to ensure I drove away in the vehicle that I wanted, with the options that were most important to. Eric's patience during my first major purchase ever was much needed and appreciated. Eric was always friendly and ready to get whatever information I needed. Terri helped to ensure that pricing was within my budget and honoured any incentives I found. Thank you Southtown Chrysler Go Auto! I absolutely love my new van!
Had a great service done on my truck here. Service adviser was cool too
DO NOT GO HERE!!! DO NOT TRUST THEM or their ADDS.
They are lairs! When I saw the Kijiji add I called to see if the CAR WAS STILL AVAILABLE and if I can take it on a test drive, they said I could. So the day comes when I’m able to see the car. I call in to make sure the car is still available. (My brother toke TIME OFF WORK so we can go see the car) As we are heading to the dealership I text Eddie the salesman and tell him we are heading over. He says “no problem”. When we get there and we ask for him. My brother and I go to checkout the car, while he grabs the keys. He comes out saying the “CAR IS SOLD...it was sold this morning, Would you like to see other cars”.
Like why would you tell us before we came...we drove from the west to the south over 30 min drive to see a SOLD CAR? Very disappointing. I wish I could put 0stars instead of one.
By far one of the worst dealerships I’ve encountered. If you want to do business with someone who is trustworthy definitely do not go here. If I could give 0 stars I would. I am very disappointed with the management structure at this goauto location and the lack of confidentiality here. Strongly encourage others to go to a different location.
Terrible experience!! with these guys Bought a vehicle from here back in January 1st day drove fine, next hand problems with the whole electrical with the no air conditioning system because dash panel was faulty, so they put me in 4 loaner vehicles in the space of 4 months !!!! So I finally get my vehicle back and now there's still issues and lots of em, all electrical which can be costly , after paying alot of money for a vehicle now these guys don't want anything to do with me, I bought this vehicle 5 months and I've probably on drove it for 3 weeks, called me everyday to get ya in to get me into now that there's more stuff wrong they won't get in touch with me, I've called left messages with sales managers still nothing, you sold me a vehicle that's completely faulty!!
I would like to thank everyone who worked on my behalf on the purchase of my awesome new Ram 1500. If you need a new ride definitely stop by this dealership. I am looking forward to my next upgrade with this team. Ask for Aaron
Simple amazing experience. No up sells, friendly service. Parts are sold cheaper here than other dealership. With out a shadow of a doubt this is my go to dealership for anything. Would highly recommend this dealership to anyone.
P.S. I don’t like or enjoy going to dealership for anything, but Southtown Chrysler has all my business now.
We have been looking for a car and have been to several dealerships across Edmonton. From the moment I walked in 40 mins to closing on a Friday night, to the actual pick up of the vehicle there was nothing but positive, welcoming and service focused energy from the team at south town. Especially Samson; he took notice that it was my birthday 2 days later and he sent a text in the morning wishing me a good birthday. He was down to earth, no pressure but well connected, ensuring I had all questions answered. Everyone from the assistant sales manager to both finance associates made a point of connecting with us in a personal way. I had an extended test drive, taking the vehicle home for the weekend to really know it was right. And the dealership totally cleaned and detailed it so it was sparkling new to us when we came back to finalize the purchase. All in, no comparison to several other dealers - including others owned by Go Auto group. We would definitely be back for a future vehicle and will refer our friends and family.
Great service and you never feel pressured. Inviting and warm something. The best experience I have to date with any car dealership. Guru and Heather are great, I would recommend them to anyone wanting a straight talking no nonsense yet inviting experience see them.
We didn't end up purchasing from Southtown but only because we found what we wanted elsewhere. Wanted to write a review though because we had such excellent service with Aaron. He was straightforward, knowledgeable and super friendly! There was no pressure whatsoever and my husband and I both wish we could have bought the van we did from him instead. A great guy and a great salesman! 100% would recommend if you're looking to get some straightforward honest answers in your vehicle search.
Had a great experience dealing with Alex, Moe and Doug at this dealership. Alex and Moe really work well together as a team which makes the environment a lot more pleasant. Doug in finance was very knowledgable and his professionalism was appreciated. Looking forward to returning for service and future purchases.
Went in for an oil, and was out within a half hour. However when I left the lot I started hearing a knock in my steering that was not there when I arrived. After 30 min of laying in the snow trying to diagnose my new problem I noticed my skid plate was installed incorrectly and was wearing into a boot on my steering rack. The sound was easily noticeable from
Inside the car and should have been caught by a service technician and brought to my attention but was not.
Having my truck looked at from south town for 5 years now through the two trucks I’ve owned. My DEF service warning light came on
Sunday of all days and of course service is closed but Mike the sales manager and his team went above and beyond. Will keep going back there. Thanks so much Mike.
I worked with Alexander. Honestly it was a fantastic experience. He worked hard to find the vehicle with all of the must haves and my wants in the price range I wanted. And then he worked even harder to get me the trade-in value I needed to make the deal work. Heather completed the deal with bank and got me an incredible interest rate. If you are looking for a new vehicle, I'd recommend talking to Alexander.
I unfortunately have to change my 5-star review down to a one-star review based on current circumstances. I made an offer at this dealership to buy a 2016 Dodge Grand caravan for. 16500 ALL IN, and the offer was accepted. everything went very well at the dealership the sales rep was very good to me. I was told by the finance department that my loan was going to be $12,500. I didn't realize until later that the dealership did not honour the agreement of 16500 ALL IN. They added on several other hidden fees that I did not agree to, making my loan $2,500 more than I was told it was going to be. I contacted them and they told me I would be contacted by a manager the next day but the call never came. I do not recommend this dealership because of the dishonesty.
I was recently contacted by GoAuto offering to upgrade my 2008 truck to a newer one. I ended up with a great used truck at a payment and interest rate I can live with.
The road from start to finish was a painful one sadly. Sales did a great job (Shout out to Alexander!!) finding the right vehicle for me, listened to what my needs were, and worked within my restrictions and interests. The pain point for me was at least 5 times I was told that "the approval was in place", when in fact, no approval was even attempted (so after getting my hopes up on a new truck at one payment/rate, was told that the approval was now at a higher rate/payment. Over. And. Over.). I actually walked away more than once, to be called back because "they'd got an approval", only to learn again, they had not.
After this roller coaster, they (finance) was FINALLY able to find a deal that fit my needs. But by now, its been a week, 5 trips to the dealership, and i was really frustrated.
There were a few minor issues we discovered right after I took possession, and they were great about taking care of them. I am very pleased with my new truck, and outside of the issues with the finance department, everyone was great.
I definitely recommend going to see Alex. He was great to deal with, very helpful, and not pushy at all. When I told him what I was looking for in a Jeep, he found the exact one I wanted. Couldn't be happier. GO SEE HIM!
This dealership is the one to go to if your looking to buy a vehicle, the salesman that helped me was amazing (thank you Alex). He has helped me get the vehicle I wanted and I couldn't be happier. The staff are so friendly there. Their finance department is amazing as well, they worked hard at getting me a deal that works for me. Thank you Southtown Chrysler.
My experience with Go Dodge was hit and miss. On one hand, Sheldon was great and got me into a vehicle that i am very happy with. On the other hand, i definitely have some complaints that i think should have been dealt with by the dealership. The car was advertised as having 2 keys, but i was only given one key. Upon receiving my car, one of the employees gave me the 1 of 2 keys and said that's how used works sometimes, you just get 1 key.. Sheldon reached out to me multiple times after my purchase saying he was still looking into that second key, but ultimately came up dry. While i appreciate him trying to assist me in getting the key, i do think it behooves the dealership to supply a second key, whether that is a brand new one, or the original key from the car. Additionally, i have had the car for about 3 weeks now, and the oil life on the vehicle is at 15%, and i just ran out of washer fluid yesterday. Definitely feel like small services like that should be handled before purchasing a vehicle. Finally, when speaking with the finance guy, i asked why the interest rate was so high when i have good credit. He told me the rate is what it is. When i tried to inquire further he ignored me and i still have not heard anything back.
Thank you Nadia, front desk and service team for staying late on a Friday night and assisting with my vehicle concerns! The entire team went the extra mile to provide outstanding customer service which I am forever grateful.
Definitely my favourite dealership in all of Edmonton!
Thank you again to the amazing team!
Yours truly,
Victoria
Just bought my second Jeep from Southtown Chrysler in Edmonton. Big high five to Cody for helping me out. He worked hard with finance to meet my terms. Great customer service as well. Did a quick spit and polish on my new ride to make sure I was happy before I left. Much appreciated Cody. Even sang "Pour some sugar on me" as I spun the high wheel. Lol. Great job. Thanks again. 😃😃
Our experience at Southtown Chrysler was Very Pleasant One. Our salesperson Eric was very helpful to our needs and took time to answer any questions that we had and there was no sales pressure. Eddie the Assistant Sales Manager got us a great price on our trade in and the purchase price of the new Jeep Wrangler Unlimited. Smooth Transaction. Very happy with all the staff. This is my third vehicle that I have brought from Southtown Chrysler and would recommend this Dealership to anybody.
Both the Sales Rep and the Sales Manager assisted during the purchase and where pleasant to deal with. They were willing to negotiate a fair deal for my trade in taking into account it's outstanding condition and service history. We did haggle a bit over a few details but reached a mutually acceptable outcome. The process left me very satisfied and I would recommend them based on my experience. It was a much better experience based on a few other dealers I had dealt with recently.
I had been looking for a wrangler for about a week, and not to mention through several other dealerships, that just couldn’t cut it. The second I spoke with Cam I knew he was my guy. He was very eager to help and there was no pressure at all, like you would typically expect. I then met Khrystal who did all my financing. She was such a pleasure to chat with, and is just a wealth of knowledge. Here at this dealership, you are not just people to them, but friends. They clearly have the best of the best for staff, and I will never go anywhere else. Definitely have a customer for life now. I now have my wrangler, and they both contacted me after the purchase, to follow up with me and make sure I didn’t have any questions remaining. Who does that?! THAT IS CUSTOMER SERVICE. Other dealerships should take note. You guys rock!
Sick of stereotypical salesman, then look no further. This is hands down the best dealership in Edmonton. Drew helped me find exactly what I was looking for and I felt at ease the whole time. Khrystal in finance was an absolute doll. She made the paperwork side of things seamless and not once did I ever feel pressured. Great conversation and not to mention... a GREAT deal. This was a breath of fresh air. I got an amazing interest rate and exactly what I came in for. You now have a customer for life and I will refer all my friends and family your way. Amazing customer service. I am blown away. Thank you Southtown!
VERY pleasant experience. The salesman Cam understood what we were after, particularly in terms of our trailering needs. Purchased in October and they had the best selection of vehicles meeting our specs of any of the Dodge dealers (in fact of ANY of the other auto makers we visited). Also they had the best price. Never felt pressured. Parts Department as well was very professional. They took the time to look into my parts request when the part wasn't immediately available. Khrystal in finance answered all my financing questions clearly and I never felt talked down to. EXCELLENT buying experience. Well done Southtown Dodge!!
They were extremely helpful and fast working to get us into the car we really wanted. They took the time to find a car with all the options and color we were hoping for, and had it ready for us the next day. And Khrystal in finance had all the paper done with us over the phone so that everything was done quick as We've bought several vehicles from them and live 5 hours away - always worth the trip to deal with highly experienced staff!
My husband and I just purchased a New 2019 truck. Khrystal helped us as we were there a few days finding the perfect one that fit our needs. Southtown is phenomenal and the service was great! From the sales men to the finance manager, everyone there is so welcoming, friendly, helpful and treated my whole family with the up most respect. We will definitely be telling the world about where to purchase their next vehicle as well as returning! Thank you all so much everyone for making our experience so memorable!!
Another wonderful experience !! My boyfriend and I traded in our vehicles on a new Dodge Journey. Our salesman was amazing, everything went smooth and easy. He went above and beyond to keep us happy and satisfied with the whole experience. Shout out to Khrystal in financing who held out for the better deal for us. Always a positive experience with Sales and Service.😁😁😁
Very nice dealership over all. I would recommend Kevin as the salesman you want to see. He’s a straight up guy and sticks to sales only. Drew is the sales manager who is a very amiable man and appears to be quite sincere when it comes to giving you what you want and still making a profit for the dealership. There was a bit of rough waters with the financial end of things but once again Drew stepped in to calm the waves. Overall experience was A+.
Saw a deal in an ad and went in to look at it. We met with Kevin and he was excellent. He showed us the Jeep we came in to look at and then at a few others that were also in our price range. He was very knowledgeable and talked to us like friends. We didn't feel like we were being "sold" which was refreshing. I know he did his best to give us a great deal. Very pleased.
Went to Southtown Chrysler to look for another vehicle to add for the family. The salesman that approach us was Kevin S. He was friendly and answered all our questions about the Jeep Cherokees. This salesman was knowledgeable about the vehicle. He chatted with us like we were friends and made us feel welcome to be at the dealership. I highly recommend Kevin as your salesman. He treated our purchase like new member of the family and made sure we were happy with the purchase.
This was first time buying a new car and I'm so glad Nadia was able to help me through this process. She was kind and informative answering any questions I had. I never felt pressured and she always made sure I was happy with every step of the buying process. Every time I drive my new car I feel confident in the decision I made thanks to Nadia and Southtown Chrysler!
Cody Tole was very knowledgeable and laid back throughout the entire process of buying my Grand Cherokee. There were no pressure tactics at all, and the finance department made the paperwork seamless. My Cherokee was delivered in immaculate condition and I couldn't be happier right now. I would highly recommend Cody Tole at Southtown Chrysler!!
I had Heather in Finance finalizing my deal and she made sure I was satisfied from beginning to end. She started out with small talk and put me first which made me feel comfortable rather than just another customer. On top of that she was very detailed and thorough explaining what coverage I should get and what is in it. Very happy with my purchase. I've had buyers remorse before but not this time. Thanks Southtown!
Well. I did sign up for the goauto tire storage I was offered last year when I did got my service done. The advertising actually says: We at GoAuto store your tires and one point says that the advantage is they clean the wheels before they store them. I'm sure you are guessing it. Goauto.ca doesn't store your tires, they have a 3rd party doing it. Today I did find out all of this because my brand new tires and wheels with only 1,000 km on them weren't washed and one wheel was actually badly scratched on not one but around 9 spots. Means Southtown Chrysler has the trouble to replace one expensive 20" wheel now! My appointment was at 9 a.m.. Dropped my Jeep at 8:25 and it was only booked in for a winter to summer tire wheel swap. No installation of tires etc. I wasn't done in 2 hours! After figuring out all what was wrong, I finally left at 12:35 p.m. So what now? Don't know how you reading the sign? Who stores them and what is included? Let me know! Thanks. Btw. That's far off 5 star service in my opinion.
6 stars: Eddie Rachid is top notch and a super fly guy with no BS. Very honest and trustworthy!