We have been loyal Landrover customers for 15 years having owned at least 15 Range and Landrovers. 3 years ago we leased a new Landrover Discovery from Budd's in Oakville, On. My wife is fastidious when it comes to caring for our cars and even took the trouble and paid to have the car detailed before we returned it to Budd's at the termination of the lease. When we returned the car to Ronda the woman in charge of leasing, she said the car looked fine and there were no problems. After that there was only hell to pay. One week later, I received a bill for $1750.00 for miniscule barely perceptible lines in the paint, which is normal wear and tear. Here's the sly and evasive ruse Budd's uses. According to the manager, Budd's is not responsible for the charges but the company Canadian Dealer Lease Services Inc, makes all those decisions and he has no say in the matter. So , a company you have no relationship with and folks you have never met can arbitrarily charge you whatever they want and YOU HAVE NO RECOURSE. We argued in futility and the manager of the dealership simply said it was not his problem. We have been so frustrated with this rip off with Landrover absolving themselves of any responsibility that we feel other customers should understand how your typical 'car salesman' remains a typical car salesman. Good luck and make sure you squeeze every last penny out of your deal because you will have to pay up in the end.
So much for loyalty, Greg and Michele Haber
Service was exceptional. Service maintenance was completed in a timely fashion. Highly recommend Budd's service department.
I am extremely pleased with the professional and courteous service provided at Budds. It was easy and convenient to book online. The service department is prompt to any
concerns and I dedicated to provide the highest standards in customer service, communicating efficiently, reporting any possible issue with the vehicle and cost. I found the only disadvantage, for obvious reasons, they discontinued shuttle/courtesy van, for the time being, however, just to spend some time viewing the showroom is an experience!
Exceptional customer service! We love our 2017 F Pace. Not only does it look beautiful but it performs exceptionally well. A huge shout out to the sales team John & Chad for finding us the perfect vehicle and to Annette for her incredible customer service.
I just picked my second Ranger Rover with Dan Stuart at Budds. He was great in the leasing and getting me the vehicle that I wanted. He even remembered that I wanted a red one three years after the fact. Additionally, when I turned the first Range Rover in at end of lease, I was surprised by a bill for wear and tear (note that I had the vehicle and it was only 44k after 3 years and I had it cleaned inside and out every other week and no accidents or damage) which I thought was unreasonable. Dan helped to ensure that a revised final invoice, which was more fair which included pending service that was due that month, was provided to me. He worked with his internal staff as well as the leasing company to make this happen. It was appreciated. Additionally, Budds is always flexible with their waiting are and business centre.
Absolutely the best customer service I have seen in YEARS. My family and I are looking at both a Range Rover and Jaguar and the sales representative was AMAZING. I honestly was so shocked by the service, I had the pleasure of sitting down with Dan Stuart, and he went above and beyond to ensure it was a great experience. When buying a car, please get in touch with DAN STUART, you will not be disappointed. I am very pleased with the care and customer service which we received today. 5/5 stars easily.
I visited this location two weeks ago to get help with removing my rims lock nuts for my rims because I recently lost the rims key. Bill Stotts was the kind soul that assisted me with this task. Bill asked me for the key of the vehicle, and to wait in the waiting area. Within 10 minutes the car was ready to go.
This was the best customer service I have ever encountered within a dealership , Bill was very gentle and kind.
Thank you so much for the great experience.
Adel Wassef
Great customer service when buying our new car or when servicing. Budd's has been a fabulous experience for us from start to finish. We loved our F-Type so much we went back and bought the F-Pace. Ask for Matthew Marrelli in sales. He's a pleasure to deal with and a true professional.
Very happy with the service thank you so much! Price points are very fair and the service is exceptional! These guys finally resolved figured out the problem with one of my older jaguars.
Very impressed with the level of professionalism always and, more importantly, the concise and safe way they ensured social distancing with excellent service during this time.
Thank you to everyone for keeping us safe and keeping our vehicles safe for the roads. :)
Some work was needed on the RR, and that was handled efficiently and professionally.
If there are any problems, the staff is friendly, professional, and are able to handle conflict resolution smoothly and to one's satisfaction.
I highly recommend Budd's for service and one-stop vehicle shopping.
A shout-out to Budd's for handling customer service during this covid-19 outbreak with such ease and comfort! Keep up the good work.
A special "thank you" to Annette!
Given the circumstances I gave 3 stars for my last visit. Normally I think I would give 1 or 2 stars. Love the car and the buying experience but the service experience is well below par.
Last 2 service appointments I had were to get a tire replaced. This took a combined 4 hours to get done. This was having made appointments in advance both times.
Previous appointment was 2.5 hours and when I asked for an update (while sitting there to wait because I was told it would take 20-30mins maximum) I was told "just waiting for the car to be washed and it'll be ready". I said to skip the wash but it didn't seem to make any difference.
Not the worst experience by any means when compared to other dealerships in the past, but given that they are selling high end vehicles you expect the whole package to be of a high standard.
Dealt with Chad in Sales who provided an honest, prompt and transparent experience from start to finish. Since I was purchasing the vehicle from out of town, he ensured to go above and beyond to accommodate my requests. Thanks again to Chad and the team at Budd’s’!
Tyler was the Service Rep. that addressed our issue. Tyler was professional, knowledgeable, and ensured that the work required was completed quickly and correctly. Overall, a very positive experience. Thank you.
I’ve owned a Jaguar and Land Rover vehicle. Have taken them to two other service centres in the city. By far Budds is the best for service and sales and customer satisfaction hands down. I drive out of my way to have my car serviced here because it’s well worth it. Wouldn’t go anywhere else
I love Budds’! So happy I got my Range Rover with them and will continue to but with them for years to come. Professional service and very friendly. I definitely recommend.
Salesperson Dominic is fantastic. As a repeat customer, I am very pleased with the smooth transaction from beginning to end. I'd highly recommend to anyone considering purchasing a vehicle without any pressure or pretentiousness. Thanks, Budds'.
Amazing and friendly service. The facility is the best I have ever seen for an auto dealership. The service to my Land Rover was completed ahead of schedule by an hour.
Great service and very prompt. Wasn’t expecting to replace brakes after only 9,000 kilometres but Tyler was extremely helpful and professional. You should be proud to have him on your staff.
I had to go in for a quick check on my vehicle, even though I did not have an appointment the service team did their best to check my car. Great service and very professional and friendly staff.
Thanks
Definitely not the kind of customer service you expect going to a big name like Budds.
No clear communication, very aloof and vague when it came to the situation ,no sympathy or real concern as to my feelings as a customer.
Even the customer service rep manager who is supposed to handle complaints couldn’t bother to call me back after leaving numerous voice messages and just added further to my frustration.
At the end of day got huge bill to diagnose the situation , would have spent the same at a
Small mechanic to have the problem fixed.
They take hours to phone you back let alone even trying to get through to anyone. Then you are told that this is why there is a delay with your car because you as the customer didn’t call back to advise them promptly!
They charge per hour double what any mechanic does and don’t work on your car , they start it and then start another job to have a high turn around, something that should have been done in one day (5 hours) took three days.
Even getting my car back took a whole day , after I decided I wasn’t continuing the work with them because again my car was not being worked on because they had moved on to another job.
Definitely the place to go If you want to be treated like a number not like a customer. Will not be recommending or giving them my business again. Very disappointed and frustrated.
I would like to share the incredible service experience I have received from land Rover service department.( IAN DRAPPER)
Really impressed with the quality and level of service here. I wasn't sure what to expect with such a massive dealership, but everyone was great. I'll definitely be going back for my next service.
I would like to share the incredible service experience I have received from Tyler Newton and technician Steve Butler (who I call the Land Rover whisperer). I have an older model Land Rover and some things start to happen beyond the normal maintenance. Tyler took the time to sort out all the issues in partnership with the Technician. I was truly impressed on how they resolved the issues and how I was treated as a valued client. I also want to commend Service Manager Bill Stotts for his support. THANK YOU!
Half jokingly - went in just for a test-drive....walked out with a deal for a new Jaguar. Dominic and Matt at Budds' were amazing to work with and made me feel like they really wanted my business. Would happily recommend these guys and this dealership for anyone looking for a Jaguar or Range Rover.
Budds Imported cars is a truly Amazing place👍. I recently bought a Range Rover Sport 🚘 from them and I have no regrets.
In fact , I never thought Buying a Car was this easy😊 . Awesome Service👌, Amazing staff and above all hassle free process.
Anything I inquired/asked-for was thoroughly considered and take care of beyond my satisfaction level😎.
Special Thanks to Shelley Budd!! 😇
In one Word...Strongly Recommended!!!✅😀
Ray Beck was our Sales guy, He was very receptive to our needs. Answered all and any questions quickly. We test drove a few vehicles, that was a very easy process. We were from out of town, he gave us all the attention we needed while we were there. Thanks Ray!
The entire process from choosing the right vehicle for me, to getting it polished like new and ready to go was amazing. Shelley is awesome to deal with from her desire to please and make everything right to her going the extra mile and extreme professionalism. I would highly recommend this dealership.
Dan and the team at Budd's did a great job in assisting me in the purchase of my new vehicle. This is the second time I have purchased a vehicle through Dan and appreciate the service and attention they offer! Highly recommend.
I bought my second one from this dealership, I had great experience dealing with the team here . Jonathan House was very knowledgeable and an excellent Sales person. He was very help-full. I would love to recommend this dealership to everyone.
This is a great facility that was opened in 2018.. The Range Rover sport 2018 TD6 is a great vehicle. Was pleasantly surprised when I took it in for a service, and the software was upgraded to also include the Apple Car Play!!!
My service advisor Tyler was awesome. He was very knowledgeable and he took the time to explain everything. Great customer service!
My RR Sport was in for a few items including a recall and Ian was great all along. I had a rental car, he kept in touch with me and made sure that I knew exactly what stage my car was at for picking up and when I couldn't make it back that day and had to come by the following day, said it was no problem even though I'm sure it was awkward. No complaints.
Really impressed with the quality and level of service here. I wasn't sure what to expect with such a massive dealership, but everyone was great. Friendly staff, a great lounge and of course free coffee to go with it. I'll definitely be going back for my next service.
I went there for the first time for service. They are very prompt from booking appointment to job done. Great service. I would recommend.
My service isn't even complete yet, but I'm already impressed. Incredibly knowledgeable and courteous service department. They take the time to explain exactly what is being done and what is causing the issue - in a respectful manner.
Purchased my 2019 Range Rover sport back in April of 2019, had a small warranty repair that was requested to be scheduled in. They wanted to charge me $29 a day for a rental car while my vehicle is being looked at. I’m leasing this vehicle and was called by my bank to let me know that a red flag was issued due to the fact 2 monthly payments were taking out in the same month! I will never buy another Range Rover land-rover product or purchase again from Budds. Not what I was expecting from a what I thought was a premium brand name.
Great experience! No pressure tactics.. Quick purchase/financing process. Very thorough review of the cars features at time of pick-up. Minor issue with my ownership which that was taken care immediately. Would definitely recommend Budd's.
Another great purchase from Budds, super happy with our New 2019 Discovery HSE Diesel, you don't get a more comfortable drive, you feel like you own the road! If you visit, ask for Nick in sales, he will take great care of you!
I attended the dealership last week for service on my Jaguar and was more than a palled by the extreme Lee poor service provided. My wife has a Mercedes and their service is far superior. At jaguar there was only one technician with a terrible bedside manner. The sales people on the floor when I was looking at vehicles were nothing but rude. The overall experience of this dealership has been terrible and I would never recommend anyone attend this location. My car was given back to me dirty with a ding on the side door. I had purchased new tires and my winters were tossed in the car with no care to the leather seats. The stickers were still in my new tires. They also damaged my license plate cover in their terrible excuse for a car wash. They took several hours longer to do an oil change because the technician advised he had been busy and did not have time to let me know it was done. I was not offered coffee or any comfortable place to sit. I am telling everyone the service at this dealership is terrible and not worth a penny. My daughter gets better service at the Kia dealership. To top all of that off they overcharged me by $700 on my new tires which I now have to go all the way back to the dealership to get credit back.
Kudos to Dominic Starenczak for a job well done. After a great initial meeting with Dominic I explained what I was looking for and what my expectations were and I knew immediately we were on the same page right from the get-go.
Dominic was very professional and very accommodating during all aspects of the sale/ before/during and after.
I will personally validate him as my go-to guy for all of my friends, family and colleagues if they are looking to fulfill any of their automobile needs. Thanks Dom.....oh and by the way....I love my E-Pace....it has surpassed my expectations. Doug Plumb
Fantastic, personable experience. I loved that our Salesman Dan was no nonsense and not a “salesman”. He had clarity on what I was looking for in a vehicle, he understood what was important to me and simply went out and found the vehicle I wanted.
He was prompt with his responses in any questions I may have had after I left the dealership.
Carly was amazing, she made everything seamless. She managed my expectations well. I got my vehicle back when she said I would. She kept me updated throughout. Great experience - thanks Carly!
Took my '19 Discovery in for its 25k Service and had a handful of deficiencies needing to be addressed. Sages, Carly and the service team were quick, thorough and very friendly. Clearly they aim to please. Still work to be done with parts on order but I suspect it will all work out well.
Thanks! Brian P
My partner bought a used Jag at Budd's and said he would NEVER buy here again. Only after he bought it did we realize it had been accented (not reported but evident in the structure, and in the back window deck-liner which was crooked, and noticeable repaint when we knew to look for it). The salesman said he had no way of knowing (yeah, right!). After sales service was also absolutely terrible. At one point the young girl in the service department told us that the problem (that we came back repeatedly for) was the "normal nature of the model-design", to which we replied, "We've owned four Jags before this one; it's NOT normal!" The problem was a surging-thing that was in fact a problem with the 2004 Xj8 model and which WAS finally rectified, but which Budd's reported to the warranty company was a "master cylinder" defect but was not. I know they did this because the warranty company called us to confirm the repair but at the time we could not dispute it because we did not know, at the time, what the master cylinder was. We shortly thereafter discovered that the master cylinder could not possibly have had anything to do with the surging issue. Now this model's surging issue is common knowledge. Budd's basically scammed the warranty company. Incidentally, I also read some of the replies to the reviews here and I find it HIGHLY unprofessional for the owner to discuss personal/private information ("records indicate we spoke with your wife..."). Your reply should be, "Please contact us..." not trying to justify your failure to fix the problem. In short, you could not GIVE us a Budd's car today! NOTE: The car was purchased by my partner so don't bother checking your records; it's not under my name. Budd's: Never Again!
I recently had a service appointment at Budd’s Imported Cars. Carly Lenick was my service consultant. I found Carly to be very friendly, helpful in answering any questions I had and true to her word when she said she would phone me back at a specific time. The mechanic who worked on my vehicle took the time to speak with me personally and explain anything that may have needed clarification. My vehicle was washed inside and out upon my leaving. Overall, great service.
Chris Boelling was incredibly helpful and is prompt with his replies! Would highly recommend working with him for your next luxury vehicle. Service department is also top notch. First class dealership!
The most arrongant condescending dealership i have ever visited in my life.
My experience started with none other than Shelley Budd, who happens to be related to the Budd family (surprise surprise?). I showed up for the test drive. This lady either had absolutely no clue or was just uninterested in making a sale. She knew nothing about the car, kept saying we'll head back to the dealership to check her computer etc.. made no conversation and wasnt able to provide any useful information to make purchase decisions. She was just typing away on her computer trying her best to print out the quotes and get back to her texting.. The whole dealership in itself looks pathetic...and it looked pathetic 4.5yrs ago when i walked in to testdrive a car.. and got the same attitude..probably even had a racist tone to her behaviour..almost like, 'oh i dont think u can afford this car' type.. i drive a cayenne btw...if u folks want a lesson in cust service, head over..its just a 2min walk..this ruined my experience. Never going back again. Im considering reporting this to Land Rover N.A
I happened to read the negative review below from Chris Straights..and i echo the same sentiment. Just look at the arrogant response from the guy who manages the account..you're disappointed that he didn't have anything nice to say? Thats it? I've seen more enthusiasm from a drive thru for crying out loud. You walk in to buy a 100k+ car n they bloody well treat you right..
Please dont bother contacting me ..
I just picked up my new Range Rover Sport and I'm so pleased! The staff at Budds' is always so courteous and Dan Stuart was as professional as always. Thank you Dan and the Budds' team!
Jonathan was a good sales rep and provides contact/support even after the sale is complete. For example, my car needed to be serviced and Jonathan drove to my house downtown, left his car to take mine, and returned it the same day. That's service!
Hello,
Jonathan House , sold me my Jaguar X F .
I found him to know the product very well inside out, and took time on the
test drive to explain all the features the car had.
Jonathan showed great professionalism making the deal for the car.
When I picked up the car he had all papers in order and again went through
all the features off the car with me.
I was having a problem programing the garage door opener, he could have
told me over the phone, but he came out to my house and did it.
I would recommend Jonathan as a great salesman and know he will be there
if I have any questions.
I hope he will be there for my next sale.
Sincerely
Bill Forde.
In May of this year, I took possession of a 2014 XJL Jaguar. This is my 5th Jaguar from the same Dealership. Budds Imported Cars in Oakville, and all from the same sales executive, Ray Beck. I have always had the cars serviced at Budds. I am completely satisfied with the attention and courtesy from the staff at Budds. The XJL with the economical 6 cylinder engine, 4 WD, and elegant design is exactly what I need in a luxury car. For me, the 2014 XJL is undoubtedly the best Jaguar to date, and is indeed a joy to drive.