Emailed a few times requesting information on a vehicle to purchase and have never had a response. I guess I'll stick with my Mercedes and their better customer service
Just bought a 2019 Q60 coupe from Andrew the senior salesman, absolutely nothing but amazing things to say about this guy, willing to stay late and work around my schedule! On pick up day they put my car into the pod they have to really showcase it under showroom lighting and really made the experience like nothing else. Would recommend going here to anybody!!
We honestly can’t say enough about the amazing service from Guelph Infiniti. Everyone knows us by name and is so informative and genuine. They make you feel like family!
Shout out to Michelle (service advisor) and Andy (Senior Sales). These two go above and beyond to make the overall experience at Infiniti a fantastic one.
We recommend this dealership every chance we get.
I had not purchased a vehicle in over a decade and it was time for me to updgrade! Kyle Colombo and the Guelph Infiniti experience was such a pleasure for me and they made everything run so smoothly in light of these Crazy COVID times. Such a fun yet professional experience for me. Kyle was very informed on the the amazing Q60 I purchased. I was still using a key to start my 2006 car, so there was alot to learn and I will be learning for quite sometime. The financing part, which is normally painful, was so refreshing with Kristen. I am looking forward to picking up my new baby next week and having all of my questions answered going forward as I know they will be there for whatever I need. Thank you so much for making the purchase of a car so exciting in our changing world!!
All good. Friendly dealership, attention to detail is good.
Dealing with the group at Guelph Infiniti for the purchase of our new QX50 was a great and no stress process, we never felt pressured and they were able to answer any questions we had. Thank you to the whole staff, especially our sales rep Andy Anderson and finance manager Nancy Jelica.
We like looking car Infiniti here in Guelph talk to to you discuss things good and Great
Thanks
Stan & Eva
I would not hesitate to refer my family and friends to Guelph Infiniti. We made the switch from Mercedes and Audi about 8 months ago and went into the dealer for a first time. The staff is very helpful and pleasant. Service department is very honest. I went in expecting to change a tire for $300. However, they were able to fix it for only $40. Many other dealers have changed parts when i have asked if even they didn't need to. When shopping for luxury car brands the most important factor for me is the level of service and honesty provided. Guelph Infiniti has proven to be top tier so far!
Amazing service, friendly, thorough, nothing short of what you expect from a premium brand. Michelle was amazing, got my car and out, in no time at all!
Thank you, I will definitely be coming back!
If i could rate bigger than a 5 star, i 100% would!
My dad and I came in last week after we viewed a vehicle for sale, we were handled with AMAZING service from Andy Anderson - he was by far one of the most amazing, caring and supportive employees we’ve ever had the pleasure of working with. He answered all of our questions to the best of his abilities and managed to go above and beyond in order for us to be happy with the purchase!! My father says he will 100% be coming back to look at another vehicle for himself just because of the service we had! It was amazing to see that there are still people in the world who are so caring!
We would 100% recommend purchasing a vehicle from here and if anyone has the pleasure of working with Andy, consider yourselves very lucky!
Ellahe and Mohammadullah
We recently had the pleasure of purchasing a 2017 Q60 from Andy Anderson. Very friendly, knowledgeable, and a great sense of humour. He was very thorough and and delivered on all promises made. This was our first experience with Infiniti and this dealership, and we had nothing but a positive experience. Very pleased. Thank you Andy!
I just recently bought a car from Guelph Infiniti. I’ve to say, Kyle Colombo is one of the best sales person I have ever dealt with! He provided such great service and explained everything very well. I highly recommend Infiniti Guelph. Do ask for Kyle, and you won’t be disappointed!
I recently purchased a 2019 QX50 at Guelph Infiniti - Andy, who was absolutely incredible, helped me pick it out! From the moment I got there, to the moment picking it up, he was great. Helped me to find a car in my budget, while matching all of the features that I wanted in my vehicle. He was very informative when we went on a test drive together and so easy to get along with. Nancy in finance was also amazing! She told me step-by-step what was needed and was so clear about it all.
Thank you to both Andy and Nancy, I will definitely be back in the Fall to look for a vehicle for my partner.
I had the pleasure of buying my Q70s from this wonderful dealership. All the staff were welcoming from the Receptionist onwards.
Andy was my sales associate who took care of me and made the sale and delivery stress free. He is highly recommended.
Nancy the finance manager was fantastic. She answered all my questions and followed up after delivery.
I highly recommend this dealership.
We visit last year in August there. Didn’t buy anything but manager such a good guy. The way he treated us like amazing. Thanks sir . They giving such a good service.
Mike, Michelle and Gord exemplify great customer service in the care and service for my Infiniti. They are honest and straightforward. I would not hesitate to recommend Guelph Infiniti for servicing your vehicle as I consider them the best Infiniti dealer in the Greater Toronto Area. Professional, warm and friendly staff ready to help you with 5-star service. Exceptional.
the experience was just amazing. We can't say enough about how
well everything went. We have been dealing with Raj for many many
years and trust him completely. Everything went so well and we know
that Raj has our best interest at heart. He is so knowledgeable and
professional and that is always evident in our dealings with him. He
always goes the extra mile and Ron and I always enjoy working with
him.
As well, Nancy went above and beyond our expectations and made
sure we understood everything we needed to know. Dealing with her
was a complete pleasure and she did an excellent job for us. She is
very knowledgeable as well and we felt very confident working with her.
An absolute amazing experience. Andy, Nancy & Mike were awesome. Very friendly, helpful & a pleasure to work with. Exceptional customer service. I will be also buying either a car or suv this year for sure from Andy. Very courteous & respectful staff. I would highly recommend this dealership. Andy went above & beyond!!!!!!
Fantastic staff! Friendly no pressure sales. I felt at home and very welcome the moment I stepped through the doors. Andy is an awesome dude! I would recommend anyone looking for a new car to visit Guelph Infiniti.
Nancy was awesome as well. Made the transaction easy and pleasant.
Mike was great as well.
We will be back again for our next vehicle.
You should have a 10 star rating!
Thanks again to Andy, you are the best.
Nick
Great Experience! Beautiful dealership with very friendly and attentive staff.
They handled my purchase with the utmost professionalism and excellent teamwork!
Just finishing purchasing my fourth QX60 from Andy Anderson at Guelph Infiniti over the past 7 years. Andy always goes out of his way to make you feel comfortable, and ensure you're well informed of all of the details of your purchase. The dealership facilities and staff are always warm and inviting. Thank you again for a top notch experience.
My experiences at Guelph Infiniti have always been professional and pleasant. I enjoy going to the store to service my vehicle and visit with Andy in sales. They have great snacks and beverages. I really enjoy the coffee and reading the paper while waiting for a quick service visit. The store and service department are exceptionally clean and the showroom always has beautiful vehicles displayed. I highly recommend Guelph Infiniti for all your service & sales needs.
Our experience with both Andy the sales rep and Nancy for financing was exceptional. Andy walked us through the vehicle purchase, the options, the pricing and he’s such an wonderful person. I will recommend him to all my friends and family. When it came to financing Nancy guided us through all the steps and thoroughly explained exverything. She is a pleasure to work with. I look forward to servicing my vechile at Infiniti Guelph. The staff is amazing.
Professional, knowledgeable and always helpful.
A pleasure to deal with.
Always had excellent service.
Many thanks
I have been lucky enough to own 5 Infiniti G37’s and Q50’s in a row, the last 3 purchased and serviced at Guelph Infiniti. I could not be more pleased with the professional and personal service I have received, most notably from Michelle, (Service) and Mike, (Operations).
I highly recommend Guelph Infiniti and am confident that they will meet or exceed your needs and extend this positive experience with both new and existing customers.
Absolutely great experience dealing with Guelph Infiniti. Andy and Nancy were super to deal with. From the time I walked in the door to delivery of my pre owned vehicle, the service was A-1. Never felt pressured and the communication was terrific. Thank very much Andy and Nancy for all your help!
I think the best way to see if someone is doing their job best is by seeing how they handle miscommunications. We have had some points which weren't addressed properly right away, but once we brought it to the attention, everything was delivered to us to our satisfaction. I am happy to have bought at Guelph Infiniti and enjoy my new ride 😀 Thanks Nancy, Andy and Sav.
When you have had a great customer service experience it is definitely worth sharing! Andy Anderson walked us through the steps from the start to seeing us drive away when we recently purchased our new vehicle. He was very patient, helpful and extremely knowledgeable in the Infiniti line. We would highly recommend him!
I recently purchased a used vehicle and Kyra was a huge help. She was able to explain all the differences between all the vehicles on the lot. The Manager made some promises on fixing a few things on the car and came through with all of them. Nancy made the paperwork painless.
Great experience!!
We just bought the Qx60, Kira and Nancy helped us through the buying and trade in process, they were excellent and very knowledgable. I would definitely recommend this dealer for anyone looking to upgrade their vehicle!
Have been a customer for about 2 years and had the pleasure of working with Andy, Christine and Nancy on the purchase of my new QX60. They are all very personable and helpful and don’t make you feel like they are selling you something - they work to make sure you are getting what you need. Thank you!
Raj Ahuja was very professional, knowledgeable and helpful guiding us with our Infiniti vehicle. He is very passionate about the Infiniti product line, and was a pleasure to deal with.
Nancy Jelica was very helpful with the financial and administrative aspects of the transaction, and was also a pleasure to deal with.
We definitely recommend Guelph Infiniti and these professionals.
Thank you Raj and Nancy!
Called to ask about test driving a vehicle and they said come on by whenever you can. Well, I live 100 KM away but made the trip the following day. Arrived late morning and was told "oh, so sorry but that vehicle was sold and you cannot drive it but we have another one on the lot you can take out". We went out to the lot with the keys to drive that other vehicle and there was a "Sold" sign on that vehicle too.... The sales rep was very apologetic but we just couldn't understand how the website listed both vehicles were still available and the onsite staff didn't even know they were sold.
The sales person apologized and promised to call us when another one came onto the lot. A few weeks later we saw another one on their website (no one called us) so called to make an appointment for a test drive. We went back for the 2:30 appointment .... at 2:20 the sales rep called us to say that they vehicle has just been sold and couldn't drive it but we could drive a similar one.
Absolutely ridiculous customer service! Don't book test drives and then cancel them moments before they are scheduled to happen......
I would suggest you find a different Infinity dealership unless you enjoy driving 400 KM round trip to drive a vehicle you don't really want to buy.
Mike and his team always do a great job for me. The service is excellent and I appreciate his honesty. I would highly recommend Guelph Infiniti, you won’t be disappointed.
Derek
best price and service in the region. great cars
I came in for sales and all the sales reps were with customers, but the receptionist was very helpful and set me up on a test drive and took all my information to pass along to the sales rep, very pleased with this service!
The service team at Guelph Infiniti are always going above and beyond to keep my car on the road and when it’s not they are working to accommodate wherever they can.
Living in Toronto, I actually prefer to service my car in Guelph because at this dealership the staff is super friendly and you can trust their work and recommendations.
Mike & Gord and anyone else I missed, thanks for keeping my G37 Sx on the road all these years.
Not sure what to think. I purchased my Q50S in July 2018 at Guelph Infiniti. Although my sales rep was so-so, right from the start it was difficult to contact them with questions or to reach someone.
My plan when I bought my car was to service it at the same place. Despite my initial buying experience, I was hoping service would be better. Unfortunately I have tried several times to get through to service each time without success.The one time I did get through they sounded dismissive and in a hurry to get off the phone. I work in Kitchener and was hoping this place would be convenient for my regular service needs. Based on several reviews it appears I am not the only one who is having difficulty.
Too bad. I will take my car to Brantford Nissan where I have my Altima and Rogue serviced. They know customer service there.
I love my new Q50, not only has the car been amazing the ownership experience has been exceptional too. I purchased the car in January from the preowned lineup, after I got the car home noticed a small defect in the trunk paint. My stomach sank as I had just declined the rust package on the car and figured I was going to be out of pocket. I emailed Mike the Service manager with some pictures and he quickly confirmed that it was still under warrantee; he booked my appointment and arranged for a rental. All this was great but what was exceptional was that they really went beyond during the visit. I had some questions about an interior stain (from Kids) and a chemical stain on the hood (Pearson Parking). Mike said they could take care of it, I did not have an appointment for the cleaning and buffing but they would to squeeze me in anyway. In the end though the auto body shop was late in returning the vehicle so they did not get to finish cleaning and waxing. I needed the car back though so they did not charge me for the significant work that they had already done because it was not complete! Unexpected and greatly appreciated. Best part of ownership is the feeling when you come into the dealership. It is as if you are the boss. You have requests you are looked after right away. “Cappuccino while you wait sir”. Thanks Guys, I love it!
Why this is a great place to deal with.
most recently our Q50 was in need of warranty work.. Mike Hendriks was able to expedited the process for us so the work could be completed while our vehicle was having other work done by one of the dealership's outside vendors. This was great because it meant that we were not inconvenienced twice..other dealerships we have dealt with have made us wait thinking only of their own needs. Mike took the time to make the process work for us the dealership always strives to do there best to look after us. When ever we are in for service or parts everyone is friendly and courteous. Andy and Scott always take time to say hello when they see us. We have the same experience dealing with Guelph Nissan their sister dealership down the road.
They have all made us - customers for life.
DO NOT GO HERE FOR SERVICING OF YOUR INFINITI! We were charged $550 for a simple oil change for a brand new car that was only 5 months old. They made a bunch of things up, never called for permission to do things, and gave us a bill that was outrageous. My entire family owns infiniti's and this is enough reason for all of us to NEVER buy again!
Had a bearing replaced, both service managers make the time and effort to identify themselves in a professional and courteous manner, and remain approachable throughout your visit. Mechanic comes out and gives you tips for maintenance and what to expect in the future. Espresso machine is on point! Super happy with service and experience. Loyal business for loyal clients.
I recently had some body work done to repair a damaged bumper. Mike took care of everything for me. I was extremely impressed with the quality of work. When I picked the car up, not only was it impeccably clean, when Mike saw me pulling in the parking lot, he remote started my car from his office so it was ready for me. Very nice touch. I have been incredibly impressed with Guelph Infiniti since I bought my Q50 in Sept 2017. They are welcoming, friendly, professional and responsive. From Sales to Service they are a 10 out of 10 every time.
Just had my Q50S repaired here. Was a little nervous due to some less than stellar ratings, but I'm delighted with the service I received. I interacted with numerous staff over the past week getting some warranty work done and found all staff to be really helpful, pleasant and professional. Loaner cars were ready and waiting for me on both of my visits. Great job and what I would expect from a premium brand.
If you are in the market for a new luxury vehicle then I highly recommend that you stop by Guelph Infiniti and talk to Raj! There is no better value for your hard earned dollar than Infiniti and there is no other sales person who is going to fight for you and your business than Raj. He treats you with respect and he is willing to take the time to have you understand every detail of what you are getting into. Plus, our new vehicle is amazing and I do not regret anything. Stop by and talk to Raj.
Received phenomenal customer service at Guelph Infinity for buying my used 2016 Scion FRS. Our sales person Andy was such an outstanding guy, providing me with a lot of information on the car, going the extra mile to make sure the car was in tip-top shape when I received it and overall being extremely welcoming. I truly felt like I was in good hands. I also have to give a huge shout out to Lauren Kim, the business manager who handled our financing. My parents are immigrant Koreans and having someone who was able to speak to them in their language, and also was incredibly patient when they did not understand was seriously exceptional. She was so kind, and I would 100% recommend anyone come here when looking for a car.
not happy
cant seem to get an appt for service
now only able to schedule a week out
mentioned that I could not get an appt week prior
and that i was over due for a service
my lease that includes the oil changes...hmmm
Recently my 2012 M37X would not start and my service experience was DEFINITELY ABOVE & BEYOND!
It was recommended that I contact Roadside Assistance to verify warranty details and was given a 1-800 number to call. In addition, I was provided with a Hybrid loaner with winter tires in anticipation of an upcoming storm. I was contacted every day with feedback and asked what I thought was best, not what was best for Guelph Infiniti. Every contact made to me with handled with politeness and respect. Once the issue was resolved with replacement parts under warranty, I was able to return the loaner and pickup my newly washed and vacuumed vehicle at the after office hour that suited me! You cannot ask for better service than that! I am a very happy customer! Thank you Guelph Infiniti!
I just bought my second nissan from Raj. He is great! He makes the whole process easy for me to understand and answered all of my questions! I was worried that my payments would go up when he called me to see if I wanted to trade in my old altima. But I was pleasantly surprised when they actually went down by $25!! I would recommend Raj to all my friends looking for a new car. Thanks again Raj!!
Dealing with Raj Ahuja at Guelph Infiniti is the easy way to drive a new car every 2 years.
I just leased my fourth vehicle from Raj in 6 years. A 2008 FX35, 2010 FX35, 2012 FX35 and now a 2014 QX70.
I can indulge my desire to drive a new car every 2 years without a material change in monthly payments.
I have had a lot of cars over the years but I am most impressed with Infiniti and the fact that Raj gets me the car I want. Raj also make the whole process easy. He sets himself apart from others by taking the time to understand what you want in a car and then going above and beyond to make sure you are happy and therefore, a repeat customer, like I am.
Can't wait to see what's on offer in 2016!
Jim Henry,
St. Catharines
In June 2014, we came in looking for a new vehicle for the family. We spoke with Arif and he was friendly,respectful and knowledgeable. Arif listen to our needs and made suggestions on vehicles. We purchased a vehicle from Arif, and he was helpful throughout the entire process. We bought a 2014 Versa.
In September 2014, our older Nissan vehicle needed service. We brought it to Guelph Nissan and spoke with J.Weeks. J.Weeks listen to our concerns and wrote them down for the mechanic to look at. J.Weeks made us feel comfortable leaving our vehicle for the day. Our vehicle was serviced by Branko, and he did an amazing job. Branko left notes for J.Weeks to let us know what was done and everything was explained to us.
When we were in for our service, Arif acknowledged us, and made us feel like valued customers to Guelph Nissan.
We would highly recommend buying a vehicle off Arif, speaking with J.Weeks when getting service and having Branko as the mechanic.