Sylvie Pruneau,
Je tiens à remercier toutes l’équipes pour le qualité de leur travail. Un très merci à M. Sylvain Cusson pour son professionnalisme envers moi.
Je recommande fortement ce concessionnaire . Je suis une cliente très satisfaite à 100%
Merci à toute l équipe pour la qualité du service pendant et après vente. Je recommande Hyundai de St Jean. Un merci spécial a M. Sylvain Cusson travail professionnel. En résumé, je suis une cliente satisfaite a 💯.
I wish i had read the reviews before trying to buy a used car from them. Patrick Beauchemin gave me an appointment for Saturday 2pm to test drive my dream car and when i got there the sales guy tells me oh sorry we sold it at 10am this morning! They never bothered contacting me to avoid having to drive 45min to get to their place! Very unprofessional with no ethics!
Be careful.
Two used car bought there broke down the first year. They tried to repair them but failed. So not only did we lose the cars but had to wait 2-3 weeks for them to try (and fail) to find the problem and we had to pay for parts and towing.
They gave us rebates on the 2nd one to replace the 1st one but in the end we still lost a LOT of time and money. Now we are back to square 1.
Such a friendly and welcoming dealership! Alexandra was great helping with the service and William was very informative. I had a great experience here and I will definitely come back to change my summer tires :)
Amazing team, amazing reception and outstanding customer service.
All the informations were clearly provided and all the questions answered.
Best Hyundai from Quebec!
My next purchase will be there for sure
Amazing team, amazing reception and outstanding customer service.
All the informations were clearly provided and all the questions answered.
Best Hyundai from Quebec!
My next purchase will be there for sure
I would like to thank Saint-Jean Hyundai for helping me to choose the right car and to organize the process of buying in a perfect way. Everything has been done in time and with the best quality and customer oriented attitude. Many thanks to the sales team (Sylvain Bédard) et delivery team (Audrey Bolduc). I was also pleased by the follow up from Hyundai and St-Jean Hyundai throughout the whole process. I can recommend this dealership without doubts.
I had a an appointment today, which I booked three weeks ago, for a recall at 11:00 am. This morning around 08:18 they called me to inform me that my appointment is being cancelled as they don’t have the parts. Why they waited last minute to inform me. I miss a day of work because of that. This is very bad management and very poor customer service
I had ordered a 2022 Santa Fe Plug-in last November and I got a call from William Duquette that it had arrived. William is a very nice Salesman and very informative on the car. When I recieved the car I met Julia Paul, who is great also, she knew I was English by my accent in speaking French and asked if I would prefer English which was great because it made the contract easier to understand. She pointed out something I didn't think I needed but after explaining it, I decided it would better to have it. Mario Jacques is the Financial Manager, he was very good also and helpful with my lease Julia intruded me to the Sales Manager , he thanked me for buying the vehicle and told me if I need any info to contact him. I'm very happy with the Santa Fe, the ride is very comfortable and smooth and gas mileage excellent. I would like to thank St Jean Hyundai for having a great knowledgeable group who make you feel special. I am so glad I came to this Dealer to buy a car, Thank-you Robert Brown
I just bought a 2021 Elantra (brand new, convinced it was the last left over 2021 in Quebec). I had been everywhere all over the Monterege looking for a car on the lot that and luckily I found hyundai st jeans website. The service was very good all around, the salesman Sylvain Bedard was very quick to answer all my questions and concerns, before and after the sale.
The delivery expert Julia was wonderful as well, extremely professional and quick to answer all concerns. My only issues were not with the staff themselves but with the time I had to wait to pick up my car (2 months) however this was out of the hands of the sales staff, doesn't mean it's not frustrating. The other issue was a slight language barrier, however every step was taken to make sure that I understood and had equal footing with the staff. I am very impressed with the car and the staff. I would recommend the dealership if you live in the area.
My experience in Hyundai St Jean was impressive and I feel really glad that I decided to get my very first car here :)
Recently bought an A6 TDI from Charles Malo. I bought it sight unseen . He was very helpful and honest. Provided all requested information and sent video of the car. After receiving the car it is exactly as he stated. Very happy with his service and professionalism . Honest person and would recommend him to anyone
Great service center amazing people especially Billy 👏
Spent $100k on a Nissan gtr to end up putting another 3k worth of work along with a new wheel on the car.
Drove the car back to Ontario on limp mode as the car had an improper tune and a cracked wheel which I was told was a “flat tire sensor” after bringing it up in person.
Spoke with the dealer no compensation was given was just left with useless back and forth emails between myself & Christopher Beaulieu.
Everything went great. The delivery girl was super helpful she clearly new my vehicle. My salesperson was super too. He understude what I wanted and needed. The only thing is that the credit lady seem to be in a hurry she didn't offer me the insurance (valeur a neuf) for the car and she didn't offer me life insurance on the loan.
I got my dream car in a very good deal here! A super energetic girl, Fatine, was helping all the time, seeing what was the best for me, always smiling! Loved your costumer service!
Everything was more than we expected . One stop shopping.charles fatine veronique and Nancy make Everything go smoothly . Great deal and service..Highly recommended for new or used car. Left with my new car the same day including a great deal for my trade in.Thank you all !!! Enjoy your holidays
Highly recommend, my experience there was great! They answered all my questions, helped me figure out better choices!! the delivery girl was super friendly and helpful.. all the details of my vehicle were well explained! Thank you so much guys 🙏🏼
Dont trust this dealer. Bought a used car here, was told the brakes were good on all four wheels. Since the car sat for a while they assured me they'd take a second look at the brakes before delivery. The car was delivered with scrap rear brakes (see pic). Wanting to give Hyundai Saint-Jean the benefit of the doubt, considering the vehicle was still under the one month warranty and considering this was a security issue, I figured it a would have been addressed. I ended up calling 3 times, left 3 voicemails, sent emails, I got completely ghosted. Very unprofessional, no integrity. If they're willing to sell you a car with a known security issue....i don't see how anyone could ever trust purchasing a vehicle here. This is after their attempts to sneak an unwanted $3K extended warranty to the total bill...when asked to remove the warranty I was given an ultimatum, either pay for the warranty and get a financing rate of 3.99%, or remove the warranty however only qualify for a ridiculous 7.99% financing rate, "The best they could do". Imposed unwarranted additional profit. After stating I'd purchase the vehicle cash at those rates...i instantly miraculously qualified for a rate a few percentages lower. I wonder how many other people actually got fleeced by these old school used car salesman tactics.
We made an agreement with the first rep, Martin (who was very nice!) for for 3 things that needed to be fixed before we go through with the purchase: brakes, suspension and air conditioner (all 3 were not working). We put a deposit down since we were told with confidence all 3 would be fixed. Unfortunately, after driving 1hr30 mins to go back to finalize the deal , we learn that the brakes were not fixed. I was told by a manager that nothing was wrong and I could just take my money back! I was quite shocked by the experience, especially since we were reassured that this would be changed by Martin who spoke to the manager, this was not a new request... Luckily I was able to get the same car elsewhere where my business was appreciated! Being a business owner myself, I always like to give a second chance (even though I should have trusted my gut from the beginning!), hopefully someone else will have a better experience!
Thank you Audrée!
I am extremely happy with my purchase of the 2021 Hyundai Venue!
Thank you for making the experience easy and stress free!
This place is awesome!! Young gentleman William came to me and we had the best conversation ever. I came to take possession of my Vehicule .
William was great at my car delivery, the car was well explained and he was available to me after when I had questions
Great experience purchasing my very own Kona N-Line 2022, love the car 😀 Highly recommend this dealership if you're shopping for a new or used Hyundai, ask for George Dupont and tell him Tony sent you....you won't be dissapointed. Keep up the good work.
Not to be trusted! Hook & Bait! Dishonest Dealers.
I was interested in a vehicle that Saint Jean Hyundai was offering on Car Gurus. I contacted the dealer through the site and communicated with their salesman, Philippe Renaud. We set up an appointment on Saturday at 1.00 PM and the appointment was confirmed the night before by an automatic text message. As I was pulling into the parking lot at 12.55 am, I received a call from Mr. Renaud informing me that the car that I was interested in was already sold to another customer! I drove for over 1 hour to find out that all they wanted was to get me there in order to offer me another vehicle that I was not interested in. This is called Hook & Bait! it is illegal & Immoral. I recommend you shop elsewhere and deal with an honest dealerships instead.
I'm very pleased with the friendly and reliable service at this hyundai dealership
Love the service. Always able to explain to me In a way I’ll understand. Very fair pricing and speedy service. I feel valued and I will continue to return. I highly recommend this trustworthy garage
Exceptional service by Dominic at this dealer! Friendly and very knowledgeable. 5/5 Dealer at St-Jean keep it up
Great Hyundai Dealer with reliable service! I only get my Hyundai maintained after this dealer. Thanks Dominic did your efforts and excellent service! ❤️
Be careful.
Two used car bought there broke down the first year. They tried to repair them but failed. So not only did we lose the cars but had to wait 2-3 weeks for them to try (and fail) to find the problem and we had to pay for parts and towing.
They gave us rebates on the 2nd one to replace the 1st one but in the end we still lost a LOT of time and money. Now we are back to square 1.
Edit : My daughter's car(s)
A friend recommended Mr. Izrael Mcduff.
Izrael was the most kind and professional sales representative i have met. His attentive to my personal needs and patients was greatly appreciated.
I had confidence in him in the first 5 minutes i met him, because of his strong knowledge of vehicles and his golden heart.
Such wonderful experience meeting him
Call today and book your next visit with Mr. Mcduff !!
Great people to do business with,we brought a new car and nothing but good be said..Great service !
Amazing service every time I go for a check up. Would recommend to everyone. Service cannot be beat!
(Updated below)
Bought Toyota Corolla 2016 last week with my friend there. The car overall was nice, needed mechanical tweaks, like changing brakes and tires, did a nice deal about these. But also found some cosmetic things on the body and it was included in the list that these things need to be polished - they did nothing about it, but manager was swearing that they did. Also while they were fixing breaks, new scratches appeared on the car and manager was assuring that they were there even before. Also we asked them to clean salt near pedals - you know what they did? just pure some water there to male salt invisible right before we took the car, next day all salt was there when floor dried out.
Another bad experience was with their commercial director - Eric Ireland. He was very nice and polite until we refused to buy additional warranty for the car, as soon we said NO - he said that our interest rate goes up by 1% and changed his face significantly. The day when we we taking the car from them he was nice again, but impression was different already...
Was it difficult to polish the car, clean the salt and be nice not until the moment we said no to additional warranty???
I think nowadays this review will cost them more than they saved on that car!
Cheers, Hyundai St Jean!
Update, 06 July 2020.
Received a call from Chris (director of used cars sales) same day as review was left. I was expecting the call but not so fast, bravo to customer service!
He was very nice, polite and open to resolve this issue. I explained on the phone all the problems and added that car also need touch paint in some places. I had a direct contact with Chris to arrange an appointment that would fit to my friend.
When my friend brought the car to dealership, he was said that fixes might take some time so he got a replacement car from hyundai while his toyota was in service. Today he got his car back. He is happy, all things are polished, salt removed from the floor and touch up paint was given as a present.
My conclusion : nice place to buy a car, amazing customer service. I would recommend this dealership to a friend!
Cheers to people that taking care of their customers and business!
Salesman Eric Daneau was generous with his explanations and answering of my questions.
After the test drive, I decided not to buy. I felt bad for having taken his time. He only had good words to make me feel not guilty about that. Overall, I appreciated his kindness and professionalism
Unprofessional dealer ship when i went to sign for my car the girl was not even able go explain to me the contact.... i was asking her question and she would answer by pointing from far with attitude.... i was definately Her last client of the day.... as i went back inside after they poorly delivered me the car with NO GAS since the girl that was in rush to leave put gas twice in the same car..... so no help on reviewing my contract... when got home i noticed the interest rate had changed so the director offered me a free oil changes... wich ive asked him an email confirmation of his offer and he never did.... than my new vehicule wouldnt start 1 day so they told me i can go to aNy hyundai to have the car fixed..... finally my understanding now is that i can go anywhere to repair the poor car they sold me .... But i need to drive from mtl to st jean for the 4th time for a free oil change.... come on now... if i can fix my car at any dealership i should be able to get the oil change anywhere as welll .....
Salesmen treat you like you don't know what you're talking about. They try to take advantage of you and are surprised when you don't do things their way (ex: not being able to call them when you're at work). They also were not able to provide English documents. I nearly purchased a vehicle here but decided not to do so, because of their shady attitude.
I recently got my new Kona, amazing car and excellent service
Wonderful energy walking in this place. Friendly people greeting as soon as you walk in
I tried to reach out the sale person after my initial communication for the Genesis Ultimate, despite many emails and attempts to reach out he wouldn't want to get back, How do I assume this as the dealership does have their own preference of communication or its an individual sales agent thats lagging the communication ? I am still willing to work on that offer I made and awaiting for a response.
Update - Chris from dealership called after my google review with 1 star rating and informed the other sales person who looked after email deals is on vacation, What I don't understand the sales person one who calls in the morning never responded for few phone calls or forwarded the enquiry goes on vacation ? and the front desk keep forwarding the calls to the particular sales person who was on vacation ??? The vehicle I was looking for pending sale finance condition while I am pre-approved with the finance. Will look forward to hear back from the dealer this time with a prompt response.
Great and fast service and i love my new Kona Electric
Went it for my partner to check out vehicles on a trade in. And three days later went back to see Micheal Kat . By far super professional , willing to make sure his clients are happy. Best off all dosnt try to push a sale but looks for what you want in a vehicle.
Over all very impressed with his people skills , friendliness and work ethic. Mike made the opportunity to have a beautiful vehicle easy.
Went it for my partner to check out vehicles on a trade in. And three days later went back to see Micheal Kat . By far super professional , willing to make sure his clients are happy. Best off all dosnt try to push a sale but looks for what you want in a vehicle.
Over all very impressed with his people skills , friendliness and work ethic. Mike made the opportunity to have a beautiful vehicle easy.
Used salesman was well informed and NO pressure...
Scam! A person called Patrick confirmed the price for a 2014 Tiguan at $14785.00 due to they wrongly listes the price of this car as high performance instead of Comfort. We drove all the way from Montreal, Patrick was not there, we spoke to Eric, he talked to the owner of thoa dealership, he refused to offer the price that Patrick confirmed even we have the email confirmation. Instead, he offered only few hundred rebais which is over $2000.00 then Patrick confirmed. This is a fraud dealership! And i am not abusing the employee, it is not the employees problem, was the miscommunication between the emplyees and owner, and the owner refused to offer what the employee confirmed. And i have to emphasize that i was not abusing anyone because i didnt get what i want, it was the dealership refused to accept what their employee confirmed even we have the black and white conversation, they said the one who confirmed the price is not the salesman so they couldn't offer what was confirmed. The owne didn't have patient to listen the whole story and didnt say one word to apologize but claiming that we are abuaing his employees, but excuse me, we have the email to proof. We are not complaining due to we didnt get what we want, even they agreed he confirmed price $14,785, we won't take the offer since we don't trust this dealership and we don't like the way how the owner responded. We could complain through other channel intead. And, this is not the only car in the world. We are writing to let people know so that they won't waste their time. Lastly, we wont come again to waste our time!
FRAUD DEALERSHIP AS THEY TOO $200 ON 22ND SEPTEMBER 2018 AS DEPOSIT WITH A PROMISE THAT THEY WOULD RETURN THE MONEY BACK IF I DONT PURCHASE THE CAR... UNFORTUNATELY, I DID NOT BOUGHT A CAR WITH THEM AND THEY STILL DID NOT PAY MY MONEY BACK... EVEN THOUGH I AM PAYING INTEREST FOR THE AMOUNT.
An hour and a half for an oil change seems long to me. It's a new vehicle so as far as the inspection goes, there really isn't much to check.
Friendly staff. Always a good experience when I come here. The woman who was dealing with me was super nice and spoke English too, which I always appreciate.
Best service ever !! Dom directeur des pieces is amazing ! Great service
Une expérience d'achat décevante et le sentiment d'être important jusqu'à la signature. Un endroit frustrant, des promesses non tenues et un service médiocre.
Tres bon service
J'ai récemment acheté une voiture là-bas et j'ai eu un super bon service. Le vendeur a bien prit le temps d'écouter mes besoins au niveau du véhicule que je désirais avoir et je suis finalement partit avec un Tucson 2016. Très satisfaite. Je vous recommande fortement une visite à ce concessionnaire, d'autant plus qu'ils ont des prix très compétitif.
tres bon service lors de ma reparation chez le concessionnaire et le service apres vente est remarquable
J'ai référé mon oncle à mon vendeur Dominic Leblanc et non seulement il était super satisfait du service de celui-ci mais aussi il était impressionné à quel point toute l'équipe était sympathique et professionnelle!!! De plus, mon vendeur m'a envoyé par la poste un chèque de 100$ pour me remercier de lui avoir référé un client et ce sans même que je n''aie quoi que ce soit à lui demander! Wow! Quel service de mon vendeur et de toute l'équipe de Saint-Jean Hyundai! Je suis dorénavant vendue chez vous et vous pouvez être sûr que je vais référer d'autres clients à votre concession et en particulier à mon vendeur Dominic!!! :)