Went for my 2nd servicing since purchasing my 2019 Tucson. First experience was not so great but today I must say the customer service received from Colton was excellent. I felt like I was a valued customer. Colton was very professional, courteous , attentive and helpful.
I went in knowing what I wanted. Zack, Summer and Eddie were phenomenal to work with. They were willing to work with me on a price. There was no pushy salesman type feel through and of the process and they went above and beyond what I expected. Zack detailed my new vehicle, helped unload my trade in and even washed my vehicle for me and had her parked at the front ready to go. I can not say enough good things about this place and their employees. I will continue to refer people there way and hope that everyone gets the gold treatment I did. Extremely amazing customer service. Thank you for everything! 😊
I recently bought a 2019 Tucson from Zack & the team at your location. I LOVE this vehicle!!! This being my first big dealership purchase, I have to say it was GREAT!! Zack was extremely helpful. He gave me a very informative, easy going "All about me" buying experience!! Thanks so much!! I will most definitely be back when I feel the need to upgrade again!! You can count on me to pass on the word Guys. Thanks again for the FANTASTIC service!!
My boyfriend and I just bought our first car today with SP Hyundai. Great experience overall. We went to multiple dealerships and did not have good experiences until we came to this one!
Nigel was extremely pleasant to work with and we did not feel pressured to make a choice. He was very clear and concise with information, very personable and always made himself available to answer any questions. We felt like we could take our time choosing and testing cars without feeling the pressure to make a deal super fast. Thanks guys for making our first car purchase such a positive experience!
My experience with the Sherwood Hyundai service department has been completely frustrating. This will be long winded but it is a series of frustrations that has let to this review.
It started in January of 2020 when my car was having mechanical problems. I brought it to the dealership and they told me the issue was my transmission. After about a week of waiting, they told me the transmission would be covered under warranty. It took about 2 weeks for them to fix my car. All of which time they promised me a courtesy car which never came. Three days after receiving my car back, it broke down again. This time I was told it was the clutch and this would not be covered by warranty. It seems strange that the clutch was fine before they changed the transmission. I suspect the transmission and clutch we not properly aligned. Two more weeks of fighting with Hyundai without a car. Again, I was told I would get a courtesy car which never came. Once the car was properly fixed at another Hyundai dealer in Leduc most of the problems went away. This was until I had my snow tires changed out. When the car was at Sherwood Hyundai in Jan, they had swapped my front tires as a "courtesy" saying that they we on the wrong side and the groves needed to be swapped. While doing so, two of the lug nuts were cross threaded on the front passenger side and the lug bolts snapped off when the tire was being removed. Again, this was an additional cost that was not covered by Sherwood Hyundai, and even worse, they tried to sell me the wrong lugs for the wheel. Good thing I went to another dealer to confirm the parts. Finally, while driving the car on highway 16 during the early hours of the morning, the panoramic sunroof spontaneously shattered. This is a known issue and there was a class action lawsuit in the US. Because of this Hyundai has extended the warranty for the panoramic sunroof (includes rock damage or spontaneous shattering) for 10 years or 120 thousand miles. When I brought my car to Sherwood Hyundai, they said this is not covered in Canada. Doing a google search shows this is a major issue and many dealers have honored this warranty. But of course, Sherwood Hyundai does NOT.
I do not recommend Sherwood Hyundai for anything, especially servicing your vehicle. They make lots of promises but do not deliver.
I’m leasing a Kona from Sherwood Hyundai. I have nothing but good things to say about the vehicle.
My experience was alright leading up to the lease. Staff was friendly and helpful, but a little pushy when it came to speeding up the process/get something done that they want. Calling multiple times a day to drop off paperwork immediately, whether I was at work or not. Quite pushy to get a positive review after the fact, as well. I understand it’s important for their job performance reviews, but calling and leaving messages every day is a bit much.
A second credit check was done randomly, which lowered my credit score. I called to ask why and they said they had no idea why and blamed it on the head Hyundai finance department. If a mistake is made, that’s alright. It would be nice if they put in a bit of effort to fix the problem they made, though..
Had to take our 2014 Santa Fe in because the check engine light was flashing. They ended up replacing the engine under a recall. No hassle, amazing service. Kept us up to date the hole time and gave us a courtesy vehicle to use the entire time. I am very impressed, it’s not often you find an honest dealer and car manufacturer that stands by their customer like they have. Thank you for making the process so easy!
Just purchased a new vehicle from Sherwood Park Hyundai. From the moment I drove into the parking I felt comfortable. My salesman, Cody was super friendly and very informed on the features of the vehicle I was interested in. After a few “hiccups”, not this dealerships fault, I am completely satisfied with my experience and would highly recommend anyone to check them out!! 10/10 for sure!!
Awesome service, best Hyundai in town.
Was looking for a new vehicle and had gone to a few dealerships looking at different cars, everywhere had super pushy sales staff.
Sherwood Hyundai was the last place we stopped and we dealt with Hope, she was awesome. Knowledgeable about the vehicle I ended up buying and not pushy whatsoever. Sean the sales manager was also very friendly.
Would highly recommend this place and ask for Hope if you can.
I recently was only looking for a vehicle online when Sully called me. He and Brad, took the time to listen to my situation and worked hard to get me an amazing vehicle (Tucson) that I will definitely keep for years. There was no pressure, just honest advice. I will be recommending this dealership. I also observed that the other staff members I saw are very courteous and I’m sure any of them will work hard for their customers.
I purchased all of my vehicles from here. The last one I bought the package that fixes all scratches and dings. So my warranty was almost up so I brought it in to get just that done. When I got my car back, not only did they use a different tint of paint color, they only covered 3 of the scratches. At that point I was happy because my car doesn't look like a bad nail polish job from front to back. The service guy said he would contact the contractors who did this job and call me back. I never received a call and my money for this package was wasted. I don't recommend this purchase add on. It isn't lived up to.
The staff is great though. The service department is quick. I will purchase my vehicles elsewhere going forward though.
Sully definitely is a fantastic sales person. He is personable, honest, hard working and patient. Thank you to Brad for working his magic and Eddy in finance for bringing it all together. This was a big decision during a challenging time in my life and Sully made it a bit easier. Thank you!
Had a great experience purchasing my new Santa Fe. Low pressure sales staff, super informative and went beyond to get me what I needed within my budget.
Sully was awesome from start to finish. Very glad I chose Sherwood Park Hyundai!
Zack was very easy to work with. He was not your typical aggressive sales person, which we very much appreciated considering how many bad sales people we have come across in the weeks prior. He was very knowledgeable, patient, and friendly. There was no back and forth and time wasting when it came to talking numbers.. we gave him a number and he got us what we wanted. Nora from finance was also great to work with. Previous finance staff from other dealerships were pushy and tried to force additional costs. She was the opposite, and she knows how to build rapport with her clients. We would definitely recommend SP Hyundai (Zack) to all our family and friends.
The dealership is under renovation, so everything and everyone is in tight quarters. There was a bit of a lengthy wait to process papers, but overall we’ve had a very positive experience with SP Hyundai!
My sales representative Chance was very knowledgeable and hard working, I felt that the whole sales team was honest and do not use pressure sales strategies, the service department seemed unorganized and tough to deal with when I brought my SUV in for its first oil change.
Sherwood Hyundai sold me products that they did not have and could not provide, however the effort to find and supply suitable replacements was great.
2020 Hyundai Palisade Limited
**** I purchased this vehicle while the dealership was undergoing renovations and most departments were displaced***
Great, fast service. Sully was an excellent salesperson. Knowledgeable, friends and had a great sense of humour! The whole process was amazing and we came out better than we were expecting. We love our new Elantra! Thanks everyone at Sherwood Park Hyundai!
Hope was excellent to deal with, I would highly recommend you do your next vehicle purchase as your sales consultant, you will not be disappointed.
The whole sales team is top notch and played no games, just a straight forward deal.
More dealers could take a page from your playbook to make buying a vehicle this easy.
Thanks so much.
I had an amazing experience during my recent visit and subsequent vehicle purchase at the Hyundai dealership. I was greeted immediately upon entering the dealership in a friendly and courteous manner. I dealt with Sully in sales and he put forward a great effort to find me the vehicle I wanted. He worked with one of the managers, Brad to get me the bi-weekly payments that worked best for my budget. I found them both extremely helpful, professional and understanding. They worked diligently to help me reach the goals I had set for myself when purchasing my new vehicle. I am extremely pleased with my experience and will highly recommend them in the future!
Thank You
Denise
Excellent dealership and experience. Worked with me through a busy schedule and being away to keep in contact and make sure I was completely satisfied with the vehicle purchase details and added value. Work hard to put customer first and value your business. Would definitely purchase from them again even though I live in Calgary and would not hesitate to recommend to family and friends.
Would Highly recommended to everyone! The wife and I decide to trade in our vehicles, and Sully got it done. From the start he was personable, honest and very caring towards getting us in the right vehicle, while listening to our budgets. He never rushed us nor tried to upsell. He work very hard to get us the best deal possible. Sully is by far the best salesman. Would highly recommend Sully to everyone. Teamed up with robin, they made everything work, even if it was hard. Great job!
I cannot thank Sully enough for all the help and effort that went in to getting me my first brand new car. He listed to the budget I wanted to stay with and didn't push me to go any further then that and took his time to find me the right fit. He is so personable and is very easy to talk to. I'm in love with my new car and will be recommending everyone I can to him.
Zack Donaldson went above and beyond for me. He was friendly, very happy, and was not pushy like most car sales employees. My parents and I were very unsure of buying a dealership vehicle for myself but he got us the vehicle we spotted online for a good price! We felt comfortable making the decision we did because Zack went over everything with us. Thanks again Zack! I love my Santa Fe! I highly recommend this dealership!
I recently had the opportunity to help my daughter purchase a vehicle from Sherwood Park Hyundai. Cory Zarney was our salesperson. Cory was exceptionally personable and friendly. He treated us with respect and did not pressure us in any way. Once we decided to purchase the vehicle, Cory helped my daughter in every request that was made of him. We were really pleased that he made her first vehicle purchase a positive experience. We would highly recommend Cory to anyone looking to make a vehicle purchase.
I had the pleasure of working with Chance while purchasing my newest vehicle. Chance was straight forward, honest and very patient with me. One of my concerns when going through this process was the pressure I worried would accompany it. He was easy to talk to, respectful, and really listened to what my needs were. I know I will really love my new ride! I also want to thank Nora in the office who helped with the paperwork details. She was well prepared and answered my questions thoroughly.
I made an appointment to have a tire pressure monitoring system installed. I was told they would have to balance the tires which would be expected as weight would be added by installing the pressure sensors. When I got the vehicle back there was a terrible vibration. I called in & set up an appointment to have the tires re-balanced & said I would wait for it to be completed. I was told they would make sure it was done promptly & would take about an hour.
I brought the vehicle in at 9:00 for the scheduled appointment. At about 10:05 I was advised by the service advisor that the tires were worn & they could balance them but couldn’t guarantee it would solve the issue. I questioned him about them being balanced & he said they were not balanced even though I was told they would be originally. He then said it would be 100.00 to get them balanced. I should have been told when I made the second appointment that the tires were not balanced originally. Why did it take an hour just to tell me they would need to be balanced? I would then have to wait another hour to get my vehicle back! I was totally frustrated & said I would take it elsewhere to get it taken care of.
To top this off I was given a list of recommended services from their “WORLD CLASS MULTI POINT INSPECTION”. On this list were replace front brakes at a fail, replace rear brakes at a caution & replace windshield at a fail. The brakes were replaced less than 1,000 kms ago and the windshield was replaced in May and is in perfect condition.
I was sent an email with the subject "Your Satisfaction Is Our Priority at Sherwood Park Hyundai". The email stated that I may be asked to complete a survey by Hyundai Canada and "If for any reason you are unable to respond to this survey with "yes", please reach out to me so we can address / rectify any concerns you may have in a timely fashion."
I responded to the email and almost 2 weeks later I am still awaiting a response. I guess that is how their customers are treated.
Customers be wary of the services they recommend. It may be wise to get a second opinion.
After this post I received a call from the service manager who explained it was all due to a misunderstanding by the service advisor who apparently was new and inexperienced. With the help of social media this issue has been resolved.
Service rep was very friendly and things went well. However, I was told that my tires, my new, less than 6 month old tires were separating. I called the tire shop and took my car in for them to check it out. The tires are not separating! They are safe. I have a small hop in my rotation is all. No reason at all to say they are separating. Now I question the abilities and skills of the technicians working on my car at Hyundai.
Sully and Cory were excellent salesman’s. They were polite, kind and to the point which is what everyone wants when purchasing a vehicle. No BS. Good guys, professionals and were very knowledgeable on their stock and were open to what I needed. Highly recommend These guys.
Despite the dealership building being under major renovation, the sales process was pleasant. Sully was an excellent help throughout and I am very happy with my 2019 Hyundai Kona!! The service/detail team was a bit lacking, as my car still needs a good wash after being ‘detailed’ by their service department. Overall I am satisfied with the experience.
I had previously gone to another location for some diagnostics for engine problems. They diagnosed my vehicle and told me nothing was covered under warranty and it was going to cost me an arm and a leg. I tried fixing the issues on my own but it didn't fix the problem after all . My dad took my car to Sherwood Park location and they were incredibly helpful and accommodating for him to get my car fixed for me. They washed my car complimentary and drove him to and from home in the same day. They were quick in fixing my car and were thorough. All of the work (same as what the other location diagnosed) was covered under warranty and the people (Glenn specifically ) were friendly and extremely helpful. Thank you for helping ease my stress and going above and beyond in customer sservice and customer satisfaction. I greatly appreciate it and will return to this location for any other car maintenance I may need. Thank you.
Kris Richards responded to my internet inquiry within minutes and answered all my questions on the vehicle we were looking at. When I asked for pictures he then went out to the vehicle and provided me what I was looking for. I then gave him an offer for the vehicle and he immediately took it to his manager and got back to me within the hour. He then took a small deposit so the vehicle could be held till we could get to Sherwood Park from Calgary the next day. The next day we were greeted with a smile and complete inspection of the vehicle before we took it for a test drive. We happily came to an agreement and within a couple of hours we had purchased the vehicle. All the people we dealt with at the dealership were very friendly and helpful.
Even though it was a 3 hour drive it was more than worth it. Highly recommend Kris and Sherwood Park Hyundai.
I just recently bought a very gently used, Tucson from Sherwood Park Hyundai, and I had hands down, the best car shopping experience of my life, to date.
The staff were friendly every time we walked in the door. Sully and Shaun were excellent, they both had a very relaxed sales approach and they both appreciated how big of a decision, and investment buying a vehicle is.
They kept me well informed throughout the process and let me test drive as many vehicles as was necessary to find the right fit for my budget and lifestyle. They also took the time to explain all the features of each vehicle, even if it was the same model, just a different trim line. Cost and budget were only discussed when I was ready and I never felt rushed to give them an answer. They also made it possible for me to take my potential new vehicle home overnight, just so I was absolutely sure it was the vehicle for me. When it came time to talk numbers, Nora in finance was an absolute pleasure to deal with and really went to bat for me to make sure I got the best deal available. There was no pressure to get those many enticing add-ons and their expensive matching price tags; they respected my budget and wishes.They gave me the information and let me make the best choice for me right now.
I would very highly recommend anyone looking for their next new, or used vehicle, to make the trip out to Sherwood Park Hyundai and talk to Sully and the rest of the amazing team out there. You won’t regret it!
Very professional experience, found the sales rep (Sully) to be very knowledgeable on the multiple models we looked at, very accommodating to our specific requests and needs. Very flexible with his time, and helped us buy a car we really wanted and needed for a favourable price. Highly recommended.
I just had my 2015 Genesis serviced at the Sherwood Park Hyundai location. The Service Rep, Glen, is very helpful and friendly. Glen takes the time to explain exactly what they are servicing and the costs which I really appreciate. Kelvin, Service Mgr, also when presenting the bill, made sure I understood the bill and he also took the time to make sure I was satisfied and happy with service. I bought my car there and have always been happy with this friendly dealership!!
My experiences to date have always been positive. My last oil change they got me in early and out within a reasonable amount of time. Seamus was very easy to deal with.
Thanks
I recently found myself unexpectedly having to purchase a new vehicle. After searching online and contacting a few different dealerships I, on a whim because I was in the area, popped into Sherwood Park Hyundai.
I was worried about the typical car dealership experience, however Sam was incredibly patient and such a relief to have as a sales person. He showed me a couple of options within my budget and really looked to find the best bang for my buck! He listened to my concerns about downsizing from a truck to a commuter vehicle. There was zero pressure to close a sale that day!
After doing my due diligence of looking into other dealerships (with some absolutely horrendous results) and vehicle makes, I went back to Sherwood Hyundai. They allowed me to take a vehicle out for an extended test drive as I was concerned about how I would feel driving a much smaller vehicle then I was used to on my daily highway commute. That offer and the ability to do that made the world of a difference for me!
I had gone into the dealership 3 times before the question of my financing options even came up. Other dealerships wanted to pull my credit rating as soon as I walked in the door. It wasn't until I brought it up that we started the financing options on the vehicle i was prepared to purchase.
The reason I am giving a four over a five star review is that there was some unappreciated pressure once the sales manager was involved and I do not respond well to pressure!
Sam and Sully were hands down the best car sales people I have had the pleasure of doing business with! They were friendly, inviting & treated me more like a friend then a potential pay cheque.
Nora in financing was assuring and a pleasure to deal with when it came time to sign all the paperwork.
I reserve my review of the actual Hyundai vehicle until i've had it for more then 2 days, but I am extremely happy with my recent purchase and I am hoping that the experience with it in the next couple of years is as pleasant as the experience was with the team at Sherwood Hyundai.
The staff was unbelievable they were Polite and courteous answered all Of our questions about the vehicle that we purchased. They invited us back to go over all of the options in finer detail just so we know how do use all the options to our benefit so we can enjoy the car to its full potential. I would recommend Sherwood Hyundai to anyone Thank you
Sherwood Park Hyundai was a great experience! Sully and the team did everything they could to have me walk away incredibly happy with my new car purchase. I highly recommend going to see him if you’re in the market for a new vehicle :)
I was very pleased with the customer-centered service provided at this dealership. The salesperson (Cory) to the owner (Brian), all were very courteous and ready to help. I am very impressed and wish others in this business would be as genuinely respectful and helpful of the customers. Thank you!
Chance is a great salesperson. Most knowledgeable one I have met so far!
Any questions he answered with urgency and accuracy. Definitely will be sending friends and family his way! Keep up the great work Chance!!
Sully at Sherwood park Hyundai was exceptional to our family. Genuine and professional. Clearly a great asset to the Hyundai team. Thanks Sully, we’ll be back in the future to see you for our future vehicle needs. Emma, Lisa, Keith and Ethan.
Sherwood Park Hyundai was fantastic when I was searching for a new vehicle. Kris Richards went above and beyond what I expected of a salesman. He not only showed me new and used vehicles on the lot but also provided an honest opinion on other options currently in the market and explained pros and cons of leasing vs purchasing and purchasing new vs used. I ended up not purchasing from this dealership strictly because I did not like the vehicles as much as I expected to. I highly recommend Kris and the Sherwood Park Hyundai dealership.
I've dealt with good and bad service departments. Sherwood Park Hyundai is definitely on of the good ones. I consistently find that their staff are both knowledgeable and helpful. They keep me up-to-date on my car's service and often try to find ways to save me money. Shout out to Kelvin for being super helpful today. Keep up the good work SP Hyundai!
Glen is the service department was great. He worked hard to make sure everything was taken care of. I had to have my engine replaced and he made sure it was taken care of right away and made sure that I had a loaner vehicle to get me around.
No complaints on my side.
Absolute best experience buying a vehicle ever! I can't thank Cory and the rest of the team who worked so hard to get me into the vehicle I wanted, and even got me a better interest rate! I would recommend Sherwood Park Hyundai to anyone looking for a vehicle.
I have always had great service at Sherwood Park Hyundai! The staff are always helpful and explain options but are never pushy about which choices to make. They are forthcoming to offer fixes under warranty and make suggestions for maintenance. In fact, they did a less costly option without my having to ask. Oil changes and service are easy and fast. No matter who I talk to, staff is knowledgeable and helpful.
I have dealt with Glen in service for a few years now and he has been a valuable source of information and tips about my car. He really gets to know his clients and this trust and respect make me happy to return to have my car taken care of at this location. He prepared a professional report with things that required immediate, near future, and perhaps nice to do, and went through each in detail, outlining cost and why these were required but didn’t rush me to do anything and let me evaluate.
I have always been completely satisfied with the work and service, no matter how big or small.
Five star recommend! Thanks for all the fantastic experiences!
We had a handful of vehicles that we were interested in. All of them different makes, so I had to hit as many dealerships as possible in order to try to compare the vehicles to one another while all the details were fresh in my mind. Yes, Hyundai had the best vehicle that fit our wants and needs, but it wasn't what made our experience there exceptional. We were greeted immediately and made to feel relaxed. -Not asked to throw out payment numbers, trade-in info and DNA samples to go for a test drive. :) Rosemarie, our sales person, possessed a down to earth character and calm demeanor that told us that here the car will sell itself and she will do all she can to make it a smooth transaction. Unfortunately, my husband was unable to join me that day, so she offered for us to take the car home and have him see it after hours when he was able to. We took an additional day to determine if now was the time for us to purchase, and were very appreciative that we were not bombarded by phone calls or managers desperate to get our business within the hour. When we did decide to go ahead, Rosemarie came in on her days off to make sure everything was seamless and all the requirements were met. Sherwood Park Hyundai went above and beyond to track down the exact model we wanted. They even had a truck swing by the dealership and drop in off en route to another dealership. Additional thanks to Brian Robb and Doug Trieu in financing, as well as Scott Hourie and Robin Do in management. We love our vehicle and will be back!
I have purchased two vehicles from Sherwood Park Hyundai in the last three years. My first vehicle came with a high interest rate and they gave me advice and ideas on how to correct my credit. A year and a half later I traded it in for a brand new Sonata. My credit had increased and my interest rate dropped from 16.9% to 8.9%! They were so friendly and full of helpful advice! They were able to work within my budget and narrowed down to exactly what I needed before I even took a testdrive or saw anything! They definitely took the pain out of buying a new vehicle and worked with me every step of the way. Will continue to deal with Sherwood Park Hyundai for years to come and have already recommended them to all of my friends and family!
I recently had a need to purchase tires for my 2014 Jetta GLI. I had looked at multiple vendors including Sherwood Park Hyundai. While I knew that I could find the product I was looking for at places like Tire Warehouse, Just Tires and other shops like these, I remembered the service both my wife and myself have received time and again from the Parts and Service departments of Sherwood Park Hyundai. Having shopped and compared availability as well as pricing, I balanced that against the known customer service I had received at SPH before.
Ultimately, I have chosen to use SPH for my service needs, and would recommend to anyone, should they need service or parts to consider Sherwood Park Hyundai as their source. I would like to thank Dale Charlet for assisting me in my tire purchase as well as being prompt and friendly for someone who was in need of a timely resolution.
The crew at Sherwood Hyundai make it easy to part with our hard earned money in exchange for a substantial and practical vehicle. Liberty, the young salesperson who helped us, went over and above to explain all of the Tucson's options for us, and she answered all of our questions. Then she went to bat with the management to obtain us a good deal on our trade-in, and make us a deal on new vehicle.
I've bought two vehicles from Sherwood Park Hyundai, a brand new Hyundai last year and a used Chevy truck a few months ago. Both the sales and service staff are very friendly and helpful. They always greet me by name and make me feel really welcome, which I didn't exactly expect from a dealership. They busted their butts to make things happen for me and I was really thrilled with that. I've gone to them for every service done to either vehicle and they've always done a fantastic job at taking care of things. The services are estimated well and done quickly. They offer a really good shuttle service if I've got to wait a while for something as well. They're always doing their best to make me happy when I go in, and I'd definitely recommend anyone to go check them out.