My experiences with Gary Moe Hyundai could not have been better. I was treated with respect, my trade in was valued reasonably and the new Palisade was priced right. Sam will have my new car business as long as Hyundai turns out decent products.
A month or two ago I was cruising the internet looking for a Toyota truck. A link got me in touch with Jason Savard. We had a chat on the phone shortly after.
Jason had promised he would look for me. I was pleasantly surprised when he phoned back a couple of days later wondering about colour and options I would prefer. Another phone call in a week or so, and Jason had found a Toyota, with the options I wanted (except Command Start) and even the right colour! So after a chat on the phone again, Jason would have the command start put in and we made a deal.
A few more days go by and I picked up the truck at the dealership, even though I had never met Jason, he was there and called me by name ! Its a little thing but it impressed me. He stuck to the deal, (which was an alright price ) , we had a nice visit and I am very happy with my purchase from Gary Moe Hyundai ! He even phones once in a while to see how the everything is going. So not only did I get the truck I was looking for, I seem to have made a friend as well...........just a great all around experience.
Initial salesman was great but the sales management was very high pressured. Felt like we were not listened too.
Had the best experience dealing with Kerwin. The moment I walked on the lot he found me exactly what I wanted and more in my price range. Zero pressure. Worked with me, got me the best trade in and deal I could get. Would highly recommend Kerwin as a salesman, love my new tuscon!
Had us back on the road first thing the next day
We are very pleased with our experience at Gary Moe Hyundai. Our salesperson Kerwin was great! Very knowledgeable and professional. From start to finish we were very happy with everything in the purchase of our new vehicle. We definitely recommend the Gary Moe Hyundai and Kerwin, if you are interested in thw purchase of a new vehicle.
Terrible, not only is the Palisade plagued with issues electronics stopped working, can barely put the vehicle in park most days air conditioned seat won’t turn off the other one won’t turn on but the warranty department will look for any excuse not to cover your vehicles warranty. If you do not change your oil at Gary Moe warranty is voided. My 2020 palisade should not be burning not leaking 7 litres of oil period in 3000 KMs period.
Cianna was the lovely lady that helped me through my experience and she made it stress free and easy! She was able to get what I wanted for my trade and able to get everything in the deal that I wanted in my new vehicle. I had gone to other dealerships and the way Cianna treated me was beyond amazing. The whole team at Gary Moe Hyundai are great to deal with.
Attentive, efficient, knowledgeable, accomodating. What more can I say. Dean, Gary and Cianna were great. Recommended
As a woman in my 50s, I've grown used to being pretty much ignored at car dealerships. I warned my husband that even though I did all the research on the vehicle and was the one buying it, to watch as they directed answers at him. For the first time in my life, I had a vehicle salesman who answered me when I asked a question! It was so nice. It may sound like nothing, but it was the world to me.
Everyone that we dealt with was very personable and a joy to work with. Can't wait to pick up our new car!
The team at Gary Moe Hyundai are 100% customer driven. I have purchased two vehicles from the sales team and they were all great . From Kerwin in sales to Gary in Finance and Ron the Sales Manager they all have made me and my family feel like a person not just another sale. Fast forward almost three years and my motor seizes on the 2013 Tucson we bought. Warranty expired and grace period long past Hyundai Canada wasn't willing to do anything for me. I called up the Service department at Gary Moe Hyundai and spoke to Nicole. After explaining what happened. She offered to replace the motor at cost with employee pricing which would have saved me $2000. I appreciated her offer but felt I did nothing to cause the Tucson engine to seize so I asked if there was another option. She got back to me a few days later and said we might be able to get the engine replaced under good will with her warranty rep. So I provided all my service records to prove I maintained the vehicle. I got the news today that Hyundai will in fact replace the engine at almost no cost to me. Nicole and Elizabeth went above and beyond for my family and myself and I will never forget it. I wouldn't buy from any other dealership in Red Deer. Customer for life
Bestest customer service and sales experience. The team is very friendly, helpful, worked collaboratively with me their client, very knowledgeable...the car purchasing process was very smooth and I was able to get everything sorted and took my car home on the same day! And it was on a weekend! Being a busy person, this just made my life so much easier. And don't get me started on their car services -they are so thorough, knowledgeable and offer only the best. Gary Moe Hyundai spoiled me for all the rest, I tried other places for service and it just never measured up.
I would recommend this dealership over and over! The whole team is amazing. From the moment I walked on the lot to look at the 2020 Sonata to the handing over of the keys, this team was personable and so welcoming! We had some great laughs throughout the process and it didn't matter who I spoke to, they all answered any questions I had! It was also great to see how they took Social distancing into effect and ensured that they were following all safety measures. I think other dealerships should take some notes from these guys! Great job Gary Moe! I will definitely come see you again for my next purchase!
Red Deer Hyundai went above and beyond for me! Sam, Jamie, and Tammy all worked together to find me what I was looking for at a price I could afford! Sam and Jamie kept in contact, were prompt to respond to any questions I had, and did it all in a supportive, non-aggressive way. I felt that they truly had my best interest at heart! I would not hesitate to recommend them! I LOVE my Santa Fe XL!
I had the most amazing experience at Gary Moe Hyundai! My Sales person Tyler was absolutely incredible! I bought an amazing 2019 Hyundai Sonata and love it! I would recommend anyone looking to buy talk to Tyler!
Excellent customer service! They care about you and what you need. Unlike any other dealership who was just after your money. If you are looking to get a vehicle, look for Jacob Savard or Jamie. They're the best!
Jamie was amazing, very easy going and actually cared about what our concerns and thoughts were and delivered on his promises. I would recommend him to anyone that's looking to buy a new or used vehicle. Tammy from finance was out of this world was very easy to deal with and made it so easy for us.
Jamie was amazing, very easy going and actually cared about what our concerns and thoughts were and delivered on his promises. I would recommend him to anyone that's looking to buy a new or used vehicle. Tammy from finance was out of this world was very easy to deal with and made it so easy for us.
Amazing service, super willing to help and give the best customer service. I was so very well taken care of I would reccomend Jaime and Jacob to anyone, if you want top notch service. Thanks again for everything! So happy with my sweet ride!
Service and repairs are top notch. Warranty repairs where completed first time and faster than expected. Great cotomer service and customer care.
If you are looking to purchase a vehicle than Jacob is absolutely your guy! My fiancé and I brought home our brand new Palisade today and we couldn’t be happier with the process. We have dealt with Jacob once in the past; he maintained his awesome personality, honesty, knowledge and caring demeanour throughout both dealings. I am incredibly impressed with how smooth and fast we were able to make a deal that worked for our family, it was stress free and truly the easiest car buying experience to date. It is a special thing when you can come across a salesman who is as HONEST and personable as Jacob is- HIGHLY recommend.
There is a very good reason this dealership has an "F" rating with the Better Business Bureau. Absolutely the worst service, and most demeaning and condescending attitude from both the General manager and Service manager. 6 months with a new vehicle abandoning us multiple times. Hyundai knew exactly what the problem was and kept trying to put patches on instead of fixing the problem. They would then send us back out to "see if it strands you again", which it did THREE times. The arrogance of management here is beyond description!
Jason Crook was exceptionally helpful and provided great service in finding me the right vehicle that worked for me. I recommend him to anyone because he provides wonderful customer service.
Very good service . 3rd time car buyer. Wanted to resolve issues concerning finance. Not clearly explained regarding insurance add ons.
When asked how to resolve reply was” I am busy I have customers next to attend “ refused to take the vehicle unless issues resolved. Repeat customer.
Jamie was the best sales person I have worked with yet trying to get a car with I would come back to work with Jamie again any time I need a vehicle
Jamie and Jacob were excellent to deal with! Friendly guys and made my experience awesome! They definitely went above and beyond my expectations!
Great prices, friendly clientele, overall great car shopping experience. Jason Crook was my salesmen, would recommend for anyone wanting a good deal on a car.
Jason, one of the sales reps, is a great person. He was not pushy with me, understands the concerns I had, and was honest with me throughout the whole process. Highly recommend him if you’re shopping for any car!
Raven, Frank, and Gary were awesome! Thank you so much for the amazing service and getting us into our beautiful SUV!
Jacob from Gary Moe Hyundai went above and beyond getting me into my Chrysler 300 he was extremely patient with me as i wasn’t sure what i wanted to begin so much so i had started to panic but Jacob had taken the time to explain the whole process to me and explained everything step by step it was absolutely wonderful so once i had calmed down he asked very important key questions and we had narrowed down the list, i didnt think i was going to be able to get this car but because its what i wanted Jacob did everything in his power to make sure i got it. I have never felt so respected or cared for from a salesman and it was outstanding i would recommend Jacob to anyone and everyone who is looking for a vehicle.
Love that even though 4-6 cars all pull into the shop at 730/800 in the morning, the service team always greets you by name before you even get out a good morning. Super professional and always on time.
Everyone at Red Deer Hyundai are always smiling and helpful. I had warranty work done and they were efficient in getting me back on the road.
Thank You!
I knew someone who worked in their service department as a mechanic and was terminated "with cause" as they put it because he refused to stay and work late for FREE. They requested he clock out at 5, but then stay late and finish the job. As an apprentice, a person gets paid by the hour and I wonder what type of business thinks this is exceptable. HR doesn't even know how to do their job as no severance was paid either so I sure hope there is a lawsuit filed. Make these big companies accountable. Cheers
When I purchased Tucson, I got 2 keys and they promised me to make one more free key. So I visited today and I got one more key but when I came back home, the other original key that I didn’t bring, doesn’t work. Nobody told me I need to bring all of the keys. I called about this problem and Nicole picked up the phone but she told me that “I didn’t serviced you today so don’t complain to me” and hung up the phone while I was still complaining.
I felt like she was ignoring me because I’m an Asian.
Does it right because she didn’t serviced me so she just rudely hung up? Are you guys only service well when selling a car?
These guys were such a pleasure to deal with.
Quick responses to inquiries, fair price, great service and so friendly!
I would go there again, happily, and I HATE dealing with car dealerships. These guys didnt leave me feeling jaded or cheated. What a pleasant experience!
I just purchased my 5th Hyundai Santa Fe through Gary Moe Hyundai!! Excellent car! Salesman Ken contacted me to check in on me and my current 2016 Santa Fe and told me about upcoming promotions and sales events over the past months. When I decided to start shopping for a 2019 Santa Fe, Salesmen Frank showed me the various models, test drove, explained the many features and helped me through the process. Great attention from both of these men - and I have always had good car service with Gary Moe Hyundai over the years. Thank you!!
Ken was very nice and helpful. He made my first leasing experience great. Ken was very helpful and knew the answers to all our questions. He wasn’t pushy at all which I very much enjoyed. I felt respected as a customer and will definitely be recommending Ken as a salesman and using him next time I need a car.
Frank was super helpful in finding a vehicle that had everything we were looking for. We took a very long time to do our research and he was very patient with us. Staff was all very friendly and made the experience way less stressful. Thank you.
Frank was super helpful in finding a vehicle that had everything we were looking for. We took a very long time to do our research and he was very patient with us. Staff was all very friendly and made the experience way less stressful. Thank you.
Frank was super helpful in finding a vehicle that had everything we were looking for. We took a very long time to do our research and he was very patient with us. Staff was all very friendly and made the experience way less stressful. Thank you.
I have been in and out of car dealerships the last couple of months trying to find the right fit for me. I had no such luck until I stopped at Hyundai. The staff was exceptionally friendly and the sales consultant Cianna was extremely helpful and made me feel at home! During our test drive she informed me on the different features and made me love the car! Once I get my life together a little more I will definitely be back to see her!
I visited the dealership a couple of weeks ago, and unfortunately haven't yet made a purchase, but I was blown away by the customer service. A young girl (I think sienna) greeted me and was so helpful! She went above and beyond to answer any and all questions I had, was super knowledgeable on all the vehicles I was initially interested in and also turned me on to a few more to consider. Can't wait to visit again when I'm a ready to make a purchase!
Absolutely love Gary Moe Hyundai. I love my accent so much and every time I have a question (I’m not much of a car expert) they always help me a ton. Super pleased with the service and friendliness of the staff.
Bringing in my broken car today to be looked at and was offered a loaner to get me through the week. I cried when I got off the phone because I am so grateful. Thank you so much. UPDATE: Even after choosing to buy a car at another location I was treated with Kindness and respect. The price for evaluation on my vehicle was very fair and the service exemplary. I cant offer enough thanks and praise.
Everybody was really friendly and making sure I was being looked after. Frank was the one who sold me the SUV and it felt like he was really wanting to get me what i wanted for a fair price. Jamie and Frank both helped with going over the new car when I came to pick it up. Gary the finance guy was personable and easy to talk to. I was sad to trade in my 12 year old Tucson but very happy with my 2019!!
I have always faithfully driven the same make of car for the last 15 years. Hyundai has broken that. I am so pleased with my Tucson. Gary Moe Hyundai was the best to deal with when purchasing my new vehicle. Several reasons. They offered me by far the best finance rate compared to everywhere in Red Deer. They also gave me a great deal on the car. They threw in a bunch of bonus items I asked for at no cost that was worth thousands of dollars. The sales team, as well as finance were friendly and none pushy to make a sale. They listened to my needs and got me into what I considered the most perfect and attractive vehicle for my needs for a great price. Thank you Gary Moe Hyundai, loving my Tucson Ultimate!!!
WELL...what can I say that others haven’t. I just purchased another vehicle from this professional, caring and awesome group of guys. I told them what i was looking for and left the rest up to them. Let me tell you, they did not disappoint. Not only did they find me a vehicle but went above and beyond my expectations. Can you imagine my surprise when I saw my 2018 Equinox in the same Chevy Green colour as my first car purchase when I was 18 of my 1973 Camaro. Millions of thanks to Jacob, Jamie, Gary and Derek and the whole team at this dealership. WELL DONE!!! Keep on rockin’.
2 years ago, we had no credit and needed a vehicle. We went to Gary Moe Hyundai and they managed to take a chance on us and get us into a used vehicle. Yesterday we got into a new vehicle that we chose and could not be happier! I would recommend Gary Moe Hyundai in Red Deer to anyone. They really strive to make the customer happy. Our salesman was Ryan and he did awesome. The finance staff was also wonderful to deal with. We even got a loyalty discount for staying with them. I love my new Santa Fe !!
Came in just kicking around the idea of upgrading my current vehicle. My sales man Mitch was very knowledgeable and helpful. After he showed us the new Tucson my wife and I absolutely fell in love with the vehicle. When it came time for the negotiations the sales manager and Mitch's brother Kevin gave us an amazing deal and made us feel very confident in our decision. Dawn was amazing as well! Would recommend anyone to go and see Mitch at Hyundai!
My fiance and I were looking at a Volkswagen and our salespersons Kevin and Ron were so helpful and brought the Golf to the Hyundai dealership to make it convenient for us. Our first oil change was done very quickly and the service department did a great job making us comfortable while we waited. We will definitely be buying our next vehicle from them!
I really like their sales employees and their finance manager is awesome; however, there service department could use improvement on their customer service and when my vehicle got totaled they did a terrible job in finding me an exact replacement with my insurance company. Also, some of the sales people are too pushy and unprofessional. I always ensured to choose to work with a good sales person by going in their and browsing prior to purchasing and seeing how the employees interact. Always choose the right person for you! Both times I had good experiences with the male and female we used. I'd recommended Julie or Jordan. With that said, to repurchase a new vehicle they did everything they can. I loved my 2015 Hyundia Sonota for the short time I had it. Another con was my airbag didn't go off during a sandwich vehicle collision and they had no explanation. A few months after I settled with the insurance companies I received a letter from Hyundai statingmy vehicle year and model had a defect in the air bags which made me concerned and upset as they shouldn't have just brushed it off when I inquired. Otherwise, I actually really liked the dealership and I had no issues going back. All companies could use improvement and from the different dealerships I used in the past this one is really great! Oh and Amanda is also absolutely awesome in the service department!
Please see edits after original post. The dealership has really tried to make things right and have regained confidence.
Original Post: April 22, 2016 - Vehicle was brought in today for service to fix the motor on the sunroof. Sante Fe was in for service 3 weeks ago when they discovered the problem. After the first service the dealership asked if they could purchase the vehicle because it is without exaggeration "like new." The dealership was told no to the sale of this vehicle.
When picking the vehicle up 3 weeks ago it was extremely disappointing to see the condition the service department left the vehicle in. There is grease on the headliner, column trim pieces not installed correctly, ripples in the headliner and so on.
The service manager Chris was informed of this and insisted they would take care of it. Today the vehicle was picked up with Chris stating he would be there to do a walk around of the vehicle and handle any concerns. Chris was not there. The vehicle was dropped off at 7:30am and was not available until right before closing time. The sunroof is misaligned, the roof has been dented, there are scratches and marks in the door panels on the driver side. There are gobs of grease on the sunroof from the interior and you can make out the technicians finger prints all over the light grey headliner. There are spare plastic trim pieces left on the dash, the original concerns have not been taken care of.
I have emailed the dealership through the website as well as Facebook. I intend to contact Hyundai Canada as soon as possible as they seemed to be very curious after the first service incident. I will edit this post and complete a write up after the dealership has responded.
Edit April 25, 2016
Brought the vehicle back in. Richard the director of sales sat down and went over the concerns. He was extremely professional. He provided a service loaner and said he would look after it. Will edit once the vehicle is back.
Edit April 27, 2016
Richard S. has been in constant contact updating the status of the vehicle and has taken every effort to ensure the vehicle returns to its original state. They have even transferred parts from vehicles on the lot to ensure we don't have to wait for parts. As of today I am extremely impressed and always like to judge a company by how they handle mistakes. Thank you thus far.
My husband and I came in about a month ago looking to buy a used vehicle. We were apprehensive as we initially did not want to buy off the lot. As soon as we stepped foot on the Gary Moe Hyundai lot we felt at home. Kevin Davison our sales consultant was AWESOME! He was not pushy at all and gave us some really great suggestions on what would work best for our family. It didn't take us long at all to decided that that was were we wanted to purchase our car. We ended up getting a 2007 Equinox and LOVE IT! Kevin was great throughout the entire purchasing process and even afterwards. We had some problems with the CD player and with one simple text message to him it was fixed free of charge!
I will definitely be recommending Gary Moe Hyundai to anyone that is looking to buy new or used! And when the time comes to buy our next vehicle I have no doubt in my mind that we will go back to Gary Moe Hyundai!