My second positive review of Honda Queensway.
Had an off lease service. Was offered a great deal to keep the car on financing. Too good to decline. So, i accepted it even though initially wanted to get rid of the car. Technical service was also very helpful. Very humane approach. Financial advisor Alena is the best!
I was very impressed with the entire service process. From the booking and follow up confirmation, through to the arrival greeting, checking in and contact though out the day, I felt both mine and my vehicle's needs were in good hands.
Not that anyone looks forward to servicing their vehicle, but I certainly don't feel any concern moving forward with keeping my Honda in tip top condition.
One of the best sales n finance person in the town. Where i had problem with financing ALENA made that butter smooth. Also VEEJAY was very friendly and showed me every details of the car. It was a wonderful experience.
#HondaAccordSport
#hondaQueensway
I wasn't sure if I was ready to get a new car yet but Jason S made this experience so pleasant, efficient and exciting!!! I am absolutely ecstatic about my new Honda, she's so pretty :') His explanations were clear and precise and his enthusiasm was unlike any other sales person I've ever met. I think one approach I really valued was his ability to explain the whys behind certain functionalities of my car versus other brands without a bias. He was able to cater to the things I wanted in a car and showed me additional features that would be beneficial.
I am so grateful to Jason and Hannah for getting me going within less than a week, you guys are awesome.
Thank you infinitely!! :D
Jess G
I was recently in the market for a new car and am thrilled I chose to approach Honda Queensway. Right from the get go I could tell all of the people I dealt with were professionals.
My initial contact was with Victor Rodas. He was very organised in making an appointment and he responded to any queries promptly. He was extremely knowledgeable about the vehicles and is clearly very passionate about his profession.
I had a second viewing of the vehicle and Alex Ding assisted me on this occasion. He was also very professional and knowledgable, working with me to get to the price I was looking to pay and a vehicle to match that.
Alena made the finance side of things very straightforward and was very clear about what was required of me and how to move matters forward.
Last but not least, Mark Gomez prepared my vehicle for handover and he did an impeccable job of ensuring the car was in pristine condition and ready for me to get on the road.
I truly appreciate the experience I had at Queensway Honda and am looking forward to seeing the team when I next visit. Thank you!
Truly exceptional customer care from the service department. Today was my first visit and I was feeling very stressed when I arrived. The team here has great people skills and immediately made me feel at ease. I suspect this location must have excellent management as every single team member with whom I interacted was friendly, welcoming, informative, and helpful. In addition to receiving excellent service myself, I also saw more than one team member go above and beyond for other customers too. I won't hesitate to visit this location again and am happy to have found a trustworthy place to service my car.
Excellent service. Victor (sales agent) was honest, friendly, and helped me find the car I was looking for. There was a car that I initially sought, but unfortunately it was sold by the time I arrived to the dealership to test drive it. I gave Victor my budget and specs and he found a range of similar cars. When I bought a car I was looking for, the process was smooth and efficient.
My experience at Honda Queensway was top notch.
I met several staff members and received a warm welcome from all.
The facility is spotless and the technology available on site is amazing.
My salesperson Veejay and financial manager Ishmal were very helpful and made me very confident in my decision to buy a Civic.
Great car and great experience.
Thank you
They always take care of me, they always do something more. I mean, there for a replacement window, but the alignment gets checked, and they wash the car, no extra charge, just how they do.
One of the doors wasn't sitting flush, because someone slammed the door on a seat belt, and I merely asked about this... it was also fixed, no fuss no muss, try to get *that* at a regular garage.
I was always in the "dealership means paying extra" camp, but really, it's peace of mind, and a million little extras, that they do for you.
It was my second time coming to the new building. It was smooth sailing.
Was checked in right away and allowed to wait on a sanitized spaced chair. People came in one at a time and were quickly seen. the atmosphere was friendly. The agents did not appear to be rushed.
Victor Rodas helped me with a used car purchase recently. Talking to him was a very pleasant experience. He was professional, friendly, and very knowledgeable with the vehicle. He was very patient in answering my detailed questions about the service history of the vehicle. He also went the extra mile and took care of all the small details on the vehicle so that my purchase experience would be perfect. Thank you, Victor.
Best first lease experience! Mark was extremely helpful & knowledgeable. He made me feel extremely comfortable with my decision. Along with his skills and and wonderful personality, he turned a stressful situation into the quickest, most seamless resolution. Alena, played a wonderful role in this as well. Her expertise and efficiency made it possible for me to walk away with my brand new vehicle in a matter of hours. Thank you both for a wonderful first lease experience.
Victor Rodas is a professional, respectful, and very knowlodegable sales consultant. He is willing to put extra effort to help me with my new ride. Had a pleasant experience here. Thanks Victor !
It was really great experience dealing with Victor from Honda Queensway. I would recommend it if you are looking for your next Honda.
Big spacious rooms, friendly staff.
I have purchased 2 previous Honda vehicles at other dealerships and was unsatisfied with their customer service...at purchase and when servicing my car.
I decided to go to Honda Queensway...and I am very glad that I did! The entire experience was professional, respectful and very pleasant. From the sales team...David Searle, to the Sales Manager Jason , Alana in Finance...front desk...everyone was willing to go the extra mile to show that you are a valued client. The service team is skilled, professional and understanding.
I would recommend this dealership and you are certain to be a repeat customer.
I have been a Honda customer for almost 10 years now always trading in for new models and sticking with Honda. Only in the last few years since Honda Queensway has opened have I switched over to them as my primary dealer. Since then I have been in and had plenty of work done.. fixed mirror, replaced battery, the odd services and basic vehicle work done. I am a consistent customer and believe i have given a reasonable amount of business to Honda Queensway. Only recently did I go in for a faulty AC unit replacement in my 3-4 yr old Honda (only 30k on it) to be told Honda would only cover half the cost of repair (the replacement of the condenser but not the compressor). As I always do I intend on trading in my current vehicle and trading up for a higher model and was intending on using Honda Queensway, this experience might change that.. warranty or not, I would expect Honda to acknowledge a compressor should not be giving out after 30k and cover the full cost of the AC repair. I probably won't be returning here for any future body work..
Just picked up the new car.. drove down the block and the battery is dead. Dear Management please manage this simple 101 issue and stop giving out new cars with dead batteries.
My iphone was not pairing with Honda Car play. David took over and made it happen. Thank you for a seamless experience. Customer care will keep me coming back to Honda Queensway! Thank you.
Had a great experience buying a car from Victor. Everything was professional, efficient and very good about following all the COVID-19 protocols. My wife and I highly recommend Honda Queensway!
Came over to check on best price for a car. Sales guy, Victor, told me to wait. After awhile I left and saw Victor’s smoking outside on the other end of the building. Worst customer service.
I purchased my Car yesterday. I really enjoyed the experience and my sales advisor Jason Z was awesome. He was really friendly gave me an overall idea about the car including specs and system controls. He also gave me an tour through service station. I would highly recommend him.
You cant go wrong with ALENA and Veejay.
I am from manitoba and in manitoba insurance is monopoly given by the province. So they dont compromise with the documents. And for some reason as i leased the vehicle Honda Finance also dont wanna give registration permit without insurance. So there was a loop hole. But ALENA worked hard fight with my insurance and convince Honda Finance to give that permission letter. And i got my vehicle.
1st day for the prising i just spend 12 mins in the store. They are fast and very friendly.
Thats how i got my 1st car from ONTARIO in Canada. 😍
HONDA CIVIC 2020 SPORT (BLACK)
Very professional and friendly staff. Very knowledgeable and efficient staff and service. Never have any issues. Definitely would recommend Honda Queensway.
Recently, I purchased my first Honda car (White Civic EX) from this dealership and be honest I’m happy with their service. Victor guided me through all purchasing process and provided all the answers regarding my concerns. Once I finally decided to proceed and get a car I contacted Victor directly and asked him for an appointment. Unfortunately, due to full time job my time window was extremely limited and it didn’t match with Victor’s schedule but surprisingly he changed his agenda and was able to meet me at the specific time I requested. I’m glad I met him during my first time visit as the process went very smooth even after the purchase as I received the call from him (Victor) if I’m doing ok and if I am happy with the new car. Overall, I recommend this dealership At Queensway :)
Jason Z. got my partner and I in our first Honda. A 2020 CR-V. The whole process from start to finish was seamless and painless. We highly recommend this dealership and Jason.
Absolutely excellent service. Everyone was polite and extremely helpful. They went above and beyond what they had to do. Went in for a flat tire, and they gave me a complimentary wash as well as topped my low washer fluid. 5 star experience!
Jason Z. helped my girlfriend and I get our first brand new car together and we couldn't be happier with not only the car but the level of service we received. From the test drive, to going over all the details, just down to us driving out the lot! Thank you Jason, for being amazing and helping us take a much needed new step in our lives with ease!
I had a good experience of buying a Honda there. They’re polite, friendly and willing to help. After I bought my car I had a minor issue which took longer than I expected, but still I’ll give the sales team 5 stars because of caring about their customers.
Purchased a 2018 Honda CVR from Jason last week. No pressure, very informative. Very comfortable and happy person to work with. I would recommend Jason to anybody looking to buy a vehicle.
We just bought our first Honda, an Odyssey Touring, at Honda Queensway (The facility is brand new and feels great). The experience was fantastic. A special shout out to Ilham, our Sales Consultant, who made us feel at ease right from the get-go. It felt like we were talking to our friend about a car that he was recommending rather than a sales consultant. He answered all our questions, gave us as much time as we needed, and let us try out every Odyssey we wanted. The whole team was very exceptional, it really felt that they cared. Everyone was very personable, super friendly, and honest. Plus, they were okay with a baby crawling around and exploring all the vehicles :) Thank you to Alana for being a wizard with the finances, Kat for doing a walk-through of our new car, and even Alan (one of the managers) who came up to especially to thank us for buying a Honda. We walked away knowing that we bought a great car that will last for a long time and from a team that will support us for years to come.
I bought my first CR-V in the beginning of December. The team at Honda Queensway was absolutely wonderful and were very helpful throughout the process. Wasim was an excellent help as well especially since this was my first time financing a car!! He was very patient with me and my family and made us feel very comfortable which was amazing because other places often make you feel pressured. He was also very organized and excellent in explaining every aspect of the paperwork, new car and more! Very happy and satisfied with the service at this location.
Fast, efficient, and affordable! I was really worried taking the CRV to the dealer would be expensive. The initial quote was reasonable, and then they came back to say that they fixed the issue without even needing a new part. Expectations were set, then exceeded. The vehicle was even done within a few hours on new year's eve. Would highly recommend (ps. they text you with updates on your car). Excellent communication.
Veejay went above and beyond to help us pick a Honda vehicle. I am extremely satisfied with the complete buying experience. I would recommend checking out this dealership if you are in the market to buy a new car.
We had a fantastic purchase experience. We were made to feel very welcome and appreciated right from the start. Wasim was very knowledgeable, friendly, and listened to our needs. He recommended a great vehicle and provided exceptional service. We definitely recommend Honda Queensway.
Service Department:
Amazing customer service, the new building is pretty state of the art. The manager is cordial and helpful if you need anything. There's things to do while you wait for your car to get serviced. I've always gone to this dealership for all my service needs and will continue to do so. Keep up the good work!
Just purchased a 2019 Honda Civic Touring and I am so happy with it! I love the sporty look, and the drive is so smooth. I worked with Wasim, who was so helpful and knowledgeable. He's very friendly and I felt comfortable asking lots of questions. He was very thorough and made sure everything was set up for me before I drove it off the lot. It was a great experience and I'm very happy with my choice!
Just leased a 2019 Honda Civic LX and had an awesome experience at this dealership!
Silvio was so helpful and honest it made my first time leasing experience hassle free.
I would definitely recommend this dealership if you're in the market for a car and be sure to ask for Silvio as your sales rep you won't regret it :)
Loved our experience purchasing our new CRV. Cristian was very pleasant and answered all our questions. This is our 1st Honda; really looking forward to our new relationship with Queensway Honda! The CRV is AWESOME!
I recently traded in my car and leased a new Civic. Alan, Christian, and all the staff at Honda Queensway made my entire experience easy and enjoyable. Didn’t get the runaround, didn’t feel pressured. I would recommend their dealership to anyone looking for a Honda!
Probably my best vehicle purchase experience to date. Throughout my experience, everyone was super easy to work with and understood my needs, but most importantly, there was honesty, care, and respect every step of the way. I dealt with Veejay (sales), Alex (business mgr), and Michael (GM). Would be happy to deal with again 👍🏼
Leased a white accord touring, was super nervous as this was my first time leasing/financing a car. Kent and Alex were absolutely amazing. They were super friendly, informative and made the experience stress free. I am so happy with the service I recieved at this dealership. Everyone was friendly and made it a great experience. Highly recommend this dealership to all my family and friends. They were truly outstanding and went above and beyond to make and keep me happy. Thanks to the entire Honda Queensway staff, so happy with my purchase ! Great car!
I will always make the 3+ hour drive to Toronto to get this amazing service. Excellent service from Silvio, Yuri, Michael and Alena. They all worked together to make the process so smooth and easy! Loving my new CR-V!
Andy at parts is very informative and takes his time to go through all the parts and suggest what is needed. Other dealership were unable to find the right parts for me, Honda Canada wouldn't respond to emails. Quick visit here and got the parts I need. Highly recommended!
Service wait experience.... WiFi not working, weird buzzing sound due to lighting and coffee is of poor quality. Lakeshore Honda needs to up their customer experience game when compared to other local Honda dealerships.
Normally we take our Honda pilot to Toronto Honda for servicing. However Toronto Honda is on the opposite side of town. So I decided to try Lakeshore Honda, which is closer to our house. What a mistake. From the beginning, the customer service representative, John, had a very abrupt phone manner. After we dropped off our car for diagnosis, he left me a voicemail message saying that I should call him back. When I called him back at 11:17 AM, he informed me that I needed a new strut but that the part ordering cut off time was 11 AM. In other words, I was 17 minutes late for a deadline that I did not know existed. I mentioned that he failed to apprise me of any such deadline. He was unmoved, and would not make an exception. He said I would have to take the car back and come back the following week to get the strut replaced. I said that I would certainly take my car back but that he would never see me again. He did not seem to care. Why Honda would put a guy like that behind their "customer service" desk is beyond me. I would recommend this place to no one.
This is the third car I have purchased with Kent Swain. His customer service is out of this world. I have recommended him to many of my friends and I will continue buying cars from Kent as long as he keeps selling them. He is amazing and I highly recommend his expertise, patience, knowledge and care.
I see some bad reviews here, however, my experience here was really great. The certified vehicle price was really reasonable and they also cut down the price after a negotiation. The customer service provided by the sales team was also very satisfactory. I did not do any servicing here, so I can't comment on that.
I brought in my Element for an oil leak. I thought it was a gasket or seal and would be a costly repair but the mechanic found it was just a cracked oil filter. Only needed a new filter, oil and engine wash at minimal cost. Did not do anything that wasn't requested or necessary. Highly recommend.
I don't know what people are talking about on these reviews. Lakeshore Honda are professionals! I dealt with Marek and he was very helpful and didn't pressure me at all until I felt comfortable. He answered all my questions and was very fair. I've been to other dealerships and they were horrible! I am very happy with the service and I would recommend anyone to come here.