Great customer service!! The salesman, Erin Sammy, made the whole process of buying a new car pain free and comfortable. No pressure, honest answers to our questions and concerns and just an overall great experience for us. Thanks Erin!! Ill definitely be recommending you to anyone looking for a new car
Joe has been helpful and patient with us. Also gives us lots of information. This is muchly appreciated.
Very poor customer sevice. 2018 Honda civic 30k, air conditioner stopped working, left it in to Henley honda, I was told the part could take up to 3 months to come in, staff did not try to find the part in a different location. I was able to get it booked into a different location within a couple of days after calling one other dealership.
One of the tires on my vehicle was missing its value cap so I had temporarily taped it. I didn't even mention this to the dealership during a routine oil change and they replaced it for me at no additional cost. In fact, they didn't even mention the good deed at all. I didn't even realize this until I received a shipment of value caps from Amazon later in the day and went to replace them. While small deeds like this often go unnoticed, I make it a habit to show my appreciation. Thank you!
Just moved to St. Catharines and needed a place to bring my civic in for a recall. Looked this place up and Toms number was on the website to call 24/7. It was a Saturday at 6 and I also needed a code for my radio. I called Tom and he walked me through step by step and made sure I was taken care of. Upper management better be looking after this guy. He helped me out big time I will 100% be bringing my car here because of Tom the sales manager.
During these trying times for EVERYONE , Henley Honda steps up to the plate.
I've never really had to deal with them until I just sent a SOS about my Honda fit needing a part , however with all the closures , hands become tied , so what's the positive you ask , parts manager took the time out to send message to me expressing his wish to be able to help and will see what he can do in the near future to get me taken care of . Thank you Shamil
I worked with Erin Sammy. I highly recommend asking for him. He is friendly as well as efficiient and thorough. He showed both me and my 11 year old son kindness and respect. If you are looking for a new car, Honda is always our choice, and now so is Erin. Thank you.
Joe scovo did an amazing job as my sales man. Was able to text him with any questions and was not pushy or anything like that. Best car buying experience Iv had. Services is a bit of a nightmare to work with. Brand new car that gets gas in the oil, unlocks by itself in the middle of the night, cracked windshield, if it’s under -5 outside I get no heat through the vents. And they told me that this is a ‘normal characteristic’.
Henley Honda has a great vibe and culture. Tom, Erin and Sean were great to work with, we felt like VIP customers. This is our 5th Honda; always reliable, forward thinking technology, so many safety features. If you are looking for a great salesman, ask for Erin.
Many thanks to Tom, Brayden and Brandon for making the process of acquiring a new Honda Civic a very pleasant experience. Brayden was great at explaining the new safety features of the vehicle and how to engage them and was very knowledgeable. Brandon explained the terms in great detail that were easy to understand. I must say the staff there are nice to deal with.
I purchased my Honda CR-V Sport 2020 a few weeks ago and I couldn't be happier! The experience was incredibly positive - I hadn't been in to Honda for 12 years - it was an old CR-V! Starting from the moment I walked in the doors and on car pickup day! Joe Scavo (Sales Consultant) greeted us and was most welcoming! Joe is professional, friendly and most importantly - transparent! It was a quick initial drop-in and Joe was quite thorough and not pushy at all. A few days later I went for a test drive in the 'best' conditions - okay a smidgen of snow storm - what better way to test the CR-V! Joe was again quite thorough to explain all the features - perfect test drive! Back to Honda to discuss options with Joe (sold!) - I then discussed the financing/warranty options, etc. with Brandon Houtby (Financial Services) who was also incredibly friendly and most helpful - and again without any pressure. Also briefly met Dan Chamberlain (Manager, New Car Sales) - what a great team they all are! I picked up the CR-V a few days later and again Joe was amazing - reviewing the features and such before I left with my new wheels!
Can't recommend Henley Honda enough! What a great experience for someone who resisted getting a new car for so long - truly was the icing on the cake!
Many thanks to the great folks at Henley Honda - I absolutely love my new CR-V! Don't even get me going on the heated steering wheel and seats! ;-)
I visited 4 dealerships before deciding where to buy my first vehicle. From the moment I walked in to Henley Honda I felt welcomed. The staff was kind and made me feel like "family". Erin Sammy was my sales consultant. Erin was very knowledgeable and answered all my questions. He took me for a test drive and explained every feature in my Honda Civic. He is 100% genuine and didn't badger me while I was shopping around for a car. He explained the pricing and went the extra mile to make me feel comfortable with the financing. Sean, in finance, was also great! He was very informative on options with warranty but did not badger with the sales pitch. Henley Honda gives top notch customer service and whether you're buying new or used Henley Honda will not disappoint. Go in and ask for Erin Sammy...he's the real deal and you'll leave happy!
At first Henley Honda is a good experience.. until something goes wrong. I had some issues with my "Honda Certified" car and rather than being honest with me, the service manager gave me the run around and charged me for it. I will not mention her name. They cost me a lot of time and money and only because they did not have an answer and they BS'ed me to collect more money. I was told that my car needed to be reprogrammed because of a blown fuse (not true) along with several other non-truths, both the technician and the service manager lack trained experience and if they don't have an answer they are dishonest and the accountability lies in the machines. I spent 500 bucks and got no answers. They said it was going to cost more (no definitive answer). I said no, I had it towed to a "non Honda Certified" small business (locally) and they fixed it for $90 bucks. I'm very disappointed and will never step foot in that place as long as those two people are working there. The coffee bar, tv's leather couches and smiling people greeters are great until you have a problem. It's too bad two people can destroy a companies integrity by simply not being honest. So much for Honda Certified.
I worked with Joseph Scavo, Sales Advisor, recently when looking for a new vehicle. We took out the new Civic and it was a great test drive - actually one of the best I have ever been on. Joe, really gets in depth about the cars and is a very upright salesperson! Highly recommend this dealership and Joesph!
I received a referral to come and check out Henley Honda. I was not disappointed! Erin took care of me, and no question was left unanswered. He was kind, authentic and really knows his Product. I ended up with a white CRV Touring and am a very happy customer. All of the staff were welcoming and the climate in the dealership is warm and friendly...yet efficient. Thanks Erin Sammy, you have made my car purchase easy and fun!
This dealership really helped me get a deal on the best car for me, I was grateful for Brayden's guidance, response time and recognizing my needs! They also found free floor mats for me, which was so, so kind- I was already shopping for them before the purchase, and what a wonderful surprise!
Not to mention this Honda CR V is a dream. Drives like an absolute dream, I love my new car. Would recommend a Honda CR V to anyone.
Ask for “ALEC” when you walk into Henley Honda. I'm thrilled he was the sales associate the reception guided us to - from the moment we said hello to the minute we signed the contract, Alec was honest, open and very knowledgeable. At no point in time did we feel pressured or uneasy about the process or decision we made. We are loving our new Honda and am glad it all worked very well with a great group of team at the Henley Honda.
Absolutely a five star experience with Henley Honda. Sales Manager Tom Lim and Sales Rep Joe Ferguson took excellent care of me and made me feel like my business was valuable. They went out of their way to find the exact vehicle colour I wanted when they did not have one available. Joe Ferguson's vibrant personality matches his exceptional customer service. He is only every a quick message away to explain anything I am unsure of.
Top notch dealership and customer service. Thank you guys! :)
Received a call from Erin two weeks ago informing me of some incentives and an opportunity to upgrade to a brand new 2019 CRV. It is now in my driveway... It was such a stress free experience... Erin took me for a test drive, explained all the details and set things in motion. He then turned me over to Sean to discuss financial details and that was it... Both gentlemen are a pleasure to deal with. I also want to mention that everyone who sits at the front reception desk has always been friendly and cheerful and always ready to direct me to where I need to go. Thanks to all!
Our experience here was great from start to finish! Brayden made us feel very comfortable, answering all questions we had, giving us a comprehensive test and helping us choose the right model. They worked with us on pricing and gave us an detailed break down of payments before we agreed to the purchase. There was no surprises going through this process. Sandra was very friendly and helpful. Would highly recommend!
The staff at Henley Honda are extremely helpful & knowledgeable. Nolan & Sandra were fantastic to deal with. I appreciated the fact that they were not pushy & made this a positive experience. I absolutely love my Honda CR-V!
The staff at Henley Honda are wonderful to work with. I am thrilled with my new Honda Civic and Erin was fantastic at explaining the vehicle to me. There are a lot of bells and whistles in my new Civic and Erin was very patient with me and explained things in a professional manner. A big thank you also to Brandon who worked hard to make things happen. Such great people at Henley Honda.
Brayden and Sean were amazing to work with. They were patient, understanding and so helpful.
My previous car was my first big purchase and it quickly went south. What I thought would be a reliable car just wasn't. It was difficult to swallow such a huge loss.
With Honda I was able to find solutions. The Honda Civic feels like a great way to move forward.
Thank you.
Brilliant dealership. I purchased my very first car here and the process couldn't have been easier. A big thank you to Art who saw everything through and was patient with all my questions. And of course the car is fantastic, not a problem with it. I will be doing all my services here!
We got into the hybrid market and were very happy with our sales experience with Erin Sammy. Real nice guy. Thanks also to Sandra for handling all the paperwork. Highly recommend Henley Honda!
Great Sales Staff. As a business owner I can say that it’s not everyday you find a team that is committed to outstanding customer service. But that what you get at Henley Honda. Service has been great to deal with as well. Fast and efficient. Respectful of my time.
I have always had great service at Henley Honda. I have purchased a few cars in the past there and I use the service station often. Recently, Erin Sammy was able to help me pick out and purchase a 2019 Honda Fit Sport. Erin made me feel comfortable and answered all my questions. He went through all the details in the car and helped to calm my nerves when on our test drive.:) He pointed out things in the car that I didn't even know where available! Brandon Houtby in financial services was also very helpful. He explained all parts of the purchase- finances clearly. Both men were respectful and helpful throughout the process. I recommend you check out Henley Honda for your next car- and ask for Erin and Brandon. Thanks Henley Honda. I love my new Honda Fit!!!
made me return for 3 visits after a simple warranty request for a blower motor. it wasn't fixed the first time, I instantly went back in and told them, mechanic sat in my car and told me it was normal. it took me making a meeting with the service manager to make him listen to it for them to be like "oh yeah that's not normal" and eventually got it replaced. also just had an oil change and found out later in the day that they unplugged my dash cam and left it unplugged. found this out after trying to get footage off of it for an almost- accident. great sales department and the service manager is actually really good, but the staff need training.
The staff at Henley Honda helped me get my new Honda Civic work vehicle quickly and efficiently. Joseph in sales found a trade in value for my 2014 Civic through their online dealer auction system, that was better than I was hoping for and made getting my new vehicle much easier. Sean the business manager arranged a rock bottom finance rate for me and went above and beyond to help me with another issue where another Honda dealership had dropped the ball. My old Civic had no issues other than a brake job, after 269,000 km as my work car over five years. With my new Civic I’m looking forward to many more years of driving such a safe, reliable, fuel efficient and stylish car, and getting it serviced at Henley Honda.
Joe was amazing. He was real. His priorities were for my happiness not just selling a car. He's got a great personality and really down to earth. He was able to calm my nerves almost instantly. He answered all my questions even got someone from financing for me when he couldn't answer the questions I had. If your looking for someone who's just a normal human being that will be real with you Joe is the salesman you want to talk to. Thanks so my Joe for all your help.
Joe was amazing. He was real. His priorities were for my happiness not just selling a car. He's got a great personality and really down to earth. He was able to calm my nerves almost instantly. He answered all my questions even got someone from financing for me when he couldn't answer the questions I had. If your looking for someone who's just a normal human being that will be real with you Joe is the salesman you want to talk to. Thanks so my Joe for all your help.
About a month ago I purchased a used vehicle from Henley Honda and I've never been happier. The service there was great and they were very welcoming. They took the time to listen to what I needed and they provided me with car options for exactly that. Friendly environment, would definitely recommend going there if you are looking to purchase a car! Thanks again!
I picked up my Honda Civic on July 1st! Nolan was very helpful and knowledgeable about the car options for Honda. This made the purchase decision very easy. He was great to work with through the new car purchase.
Love driving my new car! My Henley Honda experience was fantastic!
I went in looking for ideas as to what I wanted in my next car and left with a Civic! The Salesman I worked with was awesome, gave me every bit of information I could have possibly needed and made buying my new car effortless, his name was Nolan. I highly recommend Henley Honda and Nolan Mackenzie for anyone who is interested in a car!
just bought a 2019 Honda Civic Touring sedan that's my first car. it was a great customer service experience. Nolan helped me to select and compare, test drive, pricing, service post sale, and everything is good. Nolan is a Great advisor. Thumbs up for Nolan!
I'm thrilled with the Henley Honda team. Buying a car can be a daunting experience, but Brayden made the entire process comfortable and was great with keeping me up to date with what was going on. He's easy to reach and ready to answer questions. When I hit a snag and realized I couldn't wait as long as planned for a car, he was able to find me an option that worked. It was also great having Sandra in financing as she was focused on making sure everything lined up with the best fit for me. I never once felt pressured by them. All around, great customer service!
Just bought a 2019 Honda CRV for my wife. It was a great customer service experience. We had Nolan helped us to select and compare, test drive, pricing, service post sale, and everything.... Nolan is a great product adviser who knew comprehensive aspects of the Honda vehicles, and indeed helped along the way we select best vehicle that suits for us. I strongly recommend you choose Nolan and Henley Honda (Product and Financial managers are all very nice) if you are getting a new car.
I had a great experience with Henley Honda after the accident with my previous car. I am now leasing a beautiful new Honda Civic thanks to Brayden and the rest of the team. They were wonderful and easy going. It was a pleasure doing business with them.
Professionalism with human touch is the best way to describe our experience with Henley Honda. From the moment we entered the dealership, we were greeted by a smiling face and within seconds Blair was there to answer and guide our search for CRV Touring. A special thanks goes to Brandon who made financing very easy and smooth. Overall our experience has been a memorable one. Keep going guys. U all rock at Henley Honda!!!
I cannot stress enough the importance of having a knowledgeable sales person assisting you. Erin Sammy and Dan Ruccolo were amazing! Erin took extra time out of his day to ensure I was comfortable with all the extra features of my car. They understood what I needed and wanted in a car and were able to match me with the Honda Civic Sport. I traded in a car and they made the process seamless, stress free and exciting! I HIGHLY recommend working with them. You will not be disappointed.
I picked up my new Honda Civic Hatchback last Friday and love it!! Brayden was the best! He was super reliable and not pushy at all. I felt like buying a Honda was the right decision during the entire process and I am absolutely loving my car! Thanks so much guys!
Big Shout out to Henley Honda Staff for making buying my first car a great experience. Thank You Erin Sammy for patience and knowledge in helping me pick my car. Sean for making it happen. Loving my new car!!!!
Thank you so much Brayden and Sean for helping my fiancee and I get the car we thought we could only dream of. Customer experience is top priority here. We felt very relaxed and informed in our decisions every step of the way and got way more than we expected. Definitely glad we joined the Honda family. Looking forward to many years with our Civic.
Awesome place!!! Dan Chamberlain and Erin Sammy were incredible!! No pressure, straight shooters and extremely knowledgeable with all aspects of all the cars - no questions left unanswered. They definitely made us feel relaxed and put our mind at ease.
If you are in the market for a new car, I highly reccomend Henley Honda! And definitely ask for Dan Chamberlain or Erin Sammy! If you have financing questions, ask for Sandra- she was amazing, too!
I just brought my new Honda Civic home today. It was a great experience, there really is nothing to complain about. Everyone was very friendly, I think most everyone in the building took the time to say hello. Brian sold me my car and he made the choice pretty easy. Not only was he incredibly approachable and friendly, he was also very knowledgeable about what he was selling. I also dealt with Brandon for the financial side of things and he too was friendly and informative. All in all, I think this is a great place to get a car. The employees may be in sales, but they are backing a great product so you really can't go wrong. Thanks so much, Henley Honda!
I just picked up my brand new car yesterday! I love it so much I didn't want to stop driving it. Joe Ferguson is absolutely amazing to deal with. I couldn't have asked for a better salesman. I received treatment above and beyond my expectations from both Joe and Sandra! I can't thank them enough for everything and I'll be sending everyone to Henley Honda. Thank you so much guys! I wish I could give 10 stars!
The entire team at Henley Honda was great! I dealt with Joseph S and Mike. Both were very knowledgeable and helpful. I never felt pressured to buy anything I didn’t want. I feel they did everything to ensure that I was getting exactly what I wanted and what worked for me. Everyone that I met was friendly and made me feel welcome! I absolutely love my Civic and I will definitely be coming back in the future.
Brian and Sean were awesome! I couldn't have been in better hands than these two guys at Henley Honda. Very friendly service and made me laugh many times... I love my new 2018 Honda Odyssey Touring... excellent drive and handling with tons of features. Thanks Guys!
I am dealing with henley honda st catharine since last 8 years service is excellent staff to mangement everyone is knowledgeable they explain everything .every two years I change my car and I look forward to keep going back there
Just got my 2017 Ridgeline this week and I love it! Thanks to Brandon, Joe, Sean , and the girl at the front desk for putting up with me driving by every day and asking if my truck was here yet haha! Brandon was very helpful and knowledgeable throughout the whole process, very nice to deal with. I really appreciate that there weren't high pressure tactics to add all kinds of extras onto the sale to bump up the profit margin.
I'm looking forward to spending some time with my new ride!
This summer i needed a new vehicle. Since I am a very indecisive person I looked around at many dealerships. On a recommendation I went and met Dawson at Henley Honda. Upon walking into the dealership we were promptly greeted and asked if we would like anything to drink while we waited a few minutes for him. Dawson was so informative, kind, funny and just an all around nice person. It took a few visits for me to purchase the car but I found myself comparing all other vehicles and service to Henley. I would not hesitate to go back. All the staff are like a big family and it is so welcoming being there that if I was ever looking for a job I would want to work there!
I know this is a late entry to give my review, better late than never. I just would like to give Henley Honda and all their staff a huge thank you for all you do and for helping me get a car that I can proudly call my own and I'm glad to be driving on the road. Thanks especially to Erin and Sean for all their help in answering all my questions (including my families, particularly my dad and brother) and for meeting all our expectations. I will miss my 2013 Honda Civic Touring which was our first purchase with Henley Honda (a special thanks to Tom for everything you've done), it has served me and my family well and I know that my new 2016 CRV will do just the same, because if the staff at Henley Honda can give you a great deal and take good care of you, the least you can do for them is to ensure that you take good care of the vehicle they gave you. So to the next owner of my civic, be blessed with it and take good care of it. Henley Honda thank you and my family and I really appreciate all the things you have done and beyond for us.