I would not recommend shopping here.
I communicated via text with a sales rep on a Saturday morning about a used car before driving 2 hours to go see it.
Once we arrived he was unable to find the keys.
After about 15 minutes he told us the car was sold the previous day and wasn't labeled as sold by another sales rep.
Mistakes happen.
He was apologetic.
I made an offer on another car.
We went inside after about 15 minutes and I had to ask him for my driver's license since he hadn't returned it.
While in the sales manager's office he never said a word.
No apology for wasting our time.
Never got an answer on our offer before we left.
Complete lack of professionalism.
I would not recommend this dealership to anyone.
I dealt with Tyler P. And he was absolutely amazing! He went above and beyond to make sure my car was serviced properly (my breaks needed to be serviced and they wanted to charge me initially but because of my Kms it falls under a specific warranty) he even went back on an issue I had with my last service and got me a refund for a service I was told was a recall but got charged for. I highly recommend if you take your vehicle to Honda you ask specifically for Tyler.
From now on anytime my car has to go to Pembroke Honda I will book with him!
This was the best encounter I have ever had with Pembroke Honda aside from the initial sale with Bill M.
We had a great experience at Pembroke Honda! We've bought two vehicles from them and both times they made it very easy and enjoyable experience. Leslye, Line & Michael were all very helpful and stayed after hours to accommodate our busy schedules. We will definitely buy from Pembroke Honda again. Thanks guys!
Picked up my new wheels a Honda CR-V sport 2021 today .Lesley is amazing to deal with. Line in finance is exceptional as well. Give these ladies 5 stars. Lesley goes to bat for her clients and very pleasurable to deal with. Lesley and line worked with me from a distance and are very accommodating for anyone travelling to their dealership. Thanks so much ladies Brenda and Dudley
My battery was completely drained while camping in the middle of nowhere and i had no way to get to the closest Honda dealership. While we did have Honda Assist, it didn't provide for transportation to the dealership which was over 100 kms away. Pembroke Honda not only came to pick up the vehicle but also came back the next day to pick us up and bring us back to the dealership. It is for these reasons i am proud to be a Honda owner and will highly recommend it to everyone. Thanks Pembroke for your wonderful service.!!!
I highly recommend Pembroke Honda. I love my new 2022 Civic Touring!! The entire team was an absolute pleasure to deal with. Bill made the experience painless. Thanks Moe for the birthday swag! Everything was done and ready to go including add ons in less than a week! Outstanding job done by all!!
Leslye got me a great deal on a Honda 2020 civic. She was able to get me more than I expected on my old car, and was able to walk me through the process and get me my car quickly. She was also available for follow up questions. Overall great service at this location.
Went in to look at a car that caught my eye and within minutes Leslye had me in it for a test drive. She had amazing knowledge of the car I was looking at when I had questions about the vehicle. There was no pressure at all and she gave me the best experience I have ever had purchasing a vehicle. When I came to pick up my 2019 Accord Sport, fully ready to go even had a bow on it ;) Thank you Honda and Thank you Leslye
Leslye and Line were fantastic with helping us to find a vehicle within our budget. They were so very patient and we never felt pressured. Leslye was down to earth and always open to try to facilitate any of our requests. Line walked us through all the financials and made things very straightforward and easy for us. Excellent customer service and we highly recommend Pembroke Honda.
Drove from Ottawa to pick up our Honda Ridgeline. From the beginning of the sales cycle to delivery, the team was very helpful and friendly, and did not pressure us.
Leslye and Moe were responsive and very effectively addressed all concerns we had. The vehicle was ready and Line was well organized and made the signing of the paperwork as easy as could be. Made for a very enjoyable experience. Thank you to the team!!! Highly recommended.
Put us in the mood to go check out the Waterfront Park. Picked up a take-out lunch from a local eatery, Ullrich's, and had an enjoyable time on the boardwalk. A memorable day in Pembroke!
Ask for Leslye! She is very outgoing and helpful. Moreover, she made the process stress-free and quick with her due diligence!
We just purchased our 2018 Honda Civic Type R, Bill and Line were great to work with, the service was friendly and they took the time with us and found what we were looking for!
Thanks again! for the great service
Thanks so much to Line and Lesley for getting me into my new car!
Drove 4 1/2 hours to pick up 2018 type r! And it was worth the drive! Car was ready to go when I got there and they were super helpful!
If I get anything another Honda I’ll definitely be going back!!
Absolutely wonderful experience purchasing our daughter’s first Honda! From selecting the car with Lesyle’s help to the final paperwork with Line! Such a welcoming and friendly environment from all of the staff! My daughter was made to feel extra special throughout the whole experience and Lesyle went the extra mile to have a beautiful, big red bow on her civic when she picked it up!! We highly recommend dealing with Lesyle and Line! High five Pembroke Honda!
I received a call from the Sales Manager Pat. He called to say my son could get a new car for possibly less than what he's paying now because of 0% on the Civic. My son was extremely excited however decided he would love to have a CRV Sport. We currently live in Kingston but because Zackery is a loyal customer we did the 6 hour return drive to Petawawa Honda. We were treated very well and they even made it so Zackery could take the car home that day. The winter tires were still on his Civic, Zack received a call to bring in the all season. Surprised Zackery said he would make the 6 hour round trip to drop off the all season tires. Before he left he called and asked what time would the winter tires be off the civic and arranged to arrive around the same time they would be ready. When he arrived at Honda after driving 3 hours his tires were not ready and was told he would have to come back. Another 6 hour round trip!? Seriously!? I'm disappointed with Pat and the sales team, we drove to Petawawa because we are loyal but then to be given the run around over tires. Very disappointing. We will not be returning customers. Shame on your sales team Pat.
Bought my 2020 civic with them and we loved dealing with Pembroke Honda. We dealt directly with the manager, Moe, and he was wonderful. Very direct and up front with us and he worked to give us the best price possible and we really felt he did and wasn't just saying it. We also dealt with Leah Driver and she was fantastic as well! Again, very upfront and honest. Our 4 and 5 year old were with us each time as well and they were so good with them too. We didn't feel like they were an inconvenience. They weren't pushy, they allowed us to take our time in our decision process etc. Overall it was a great buying experience and I feel confident in our purchase.
The team at Pembroke Honda is excellent! So easy to work with and always greet customers with a smile. I am so lucky to be part of such an amazing team!
We worked with Leah Driver and she was great. She really knew her stuff and no pressure and patient and for us that was perfect. Couldn’t have asked for a better sales person. Nothing she couldn’t make happen. We were very impressed and will send friends her way. We love our new Passport
Thank you to Moe & team @ Pembroke Honda for an awesome experience! We shopped around in Ottawa and Moe gave us the best deal and shopping experience! I would highly recommend him and his team to all my family and friends to shop here!
Had an excellent experience at Pembroke Honda! Met with Leah who went out of her way to make sure that I had the best experience possible and really knew her stuff.
Just picked our new civic today. They beat the best price I could find in the city. Buying process was seamless and stress free. Love the car. Ask for Leah in sales
Brought my car in for a airbag recall today got it done was just about to leave and noticed my transmission was slipping it was not like that before it went here. Called service said it couldn't be them as they dont go near it well something clearly happen in the time it went to when it came out. I will not ever bring a vehicle here again.
Great staff! Friendly folk! You want the best deals! Go see Jay and Moe!
Very happy! I've had an excellent experience here at Pembroke Honda! The General Manager, Moe, goes out of his way to make sure the customer is happy! He was very helpful, thoughtful and we are happy with our deal! Couldn't find a better dealership to deal with!
Moe the General Manager is horrible! Doesn’t care about his customers and doesn’t ever return his phone calls. We’re very reasonable people and my wife wanted to buy a vehicle from Pembroke Honda and Moe wouldn’t give us the time on day. We bought and serviced several vehicles at that location, what a joke!!! We bought a vehicle from Kanata Honda instead,, no issues there and the sales team was prompt and had us in another vehicle. Do yourself a favour and stay away, they don’t want your business and will not take care of you. 😕
Really great experience buying my first Truck at this dealership. Came all the way from Ottawa for this deal. Most of the communication was over email and phone. Bill did a great job at getting me all the information I needed in order to make a decision. I am very happy with my purchase and it was worth the drive from Ottawa. Great staff, keep the good work up!!!
Really great experience buying my first Truck at this dealership. Came all the way from Ottawa for this deal. Most of the communication was over email and phone. Bill did a great job at getting me all the information I needed in order to make a decision. I am very happy with my purchase and it was worth the drive from Ottawa. Great staff, keep the good work up!!!
I felt that a review for this car dealership was necessary so I can inform others to not waste their gas money and time to come to this Pembroke Honda dealership. I want to bring to the attention of their customers and the Honda company of my worst experience at a car dealership. I had to drive 5 hours with my significant other to this dealership to check out this car which I was told prior to the drive by the manager that the car was in perfect condition (no imperfections). I specifically asked the MANAGER this as I did not want to waste my time coming out of the way to see this car I was interested in buying. Once I arrived and got into the car, I noticed this huge patch on the leather car seats which was badly torn and scratched (the leather seats was one of the reasons I specifically wanted this car). This is something that isn’t easily missed and when I confronted the manager about it, he simply said he was not aware of this damage and that he never looked in the interior of the car. I wouldn’t have driven 5 hours away knowing this damage was there and just had to find this out on my own, which is not fair. I’m not sure what kind of salesperson, especially the manager of the dealership wouldn’t check the interior of a sports car when they’re aware a serious buyer is coming a long way to make business... Additionally, when I took this car for a test drive I noticed the hand brake had literal dirt and filth on it, I have never seen anything more disgusting. This dealership did not even try to sanitize or present this car in a professional matter at all when there is an actual global pandemic occurring. This instantly made me not want to buy this car. Furthermore, I was parked in the dealership having a discussion with my significant other while the staff and manager were closing up for the day. They left shortly after, then when I was ready to leave I noticed they did not give me my ownership of my vehicle back when they returned my license prior. So I had to wait another 30 minutes until the manager could come back to give me my ownership. This was the worst experience I have had at a car dealership and want to inform others the way the manager handled this situation, so they don’t get lied to or waste their time.
Met with Brandon to look at a new civic, service was outstanding he really knew his stuff. One of the best dealerships I’ve ever been to. Great job guys!!
I wasn't to sure what I was looking for when I arrived at Honda, but I knew I needed a new car. A salesman named Brandon approached me and was so patient with me. He was kind, friendly and also so helpful as he took me through all the options. Thanks to Brandon I found my next car!
Had an incredible experience with their sales department. I have been converted to Honda when I upgrade from my dodge next spring. Hats off to Brandon for his genuine composure and mannerism.
The sales team at this location are very friendly and make the experience there a great and memorable one every time! Big shout out to Brandon, Leah, Bill, Vlad and Jay!
Danyelle in the service department is extremely rude and very unprofessional. I was in to change my summer tires over, and have recall worked done. When I approached the desk, Danyelle looked at me and said, "What?", in a rude tone. Not a great, welcoming greeting at all. I was taken aback as I was not expecting to be greeting in such a manner. In the future I would consider going else where for my vehicle services. My husband and I purchased our vehicle from this particular Honda dealership and were happy with the sales team, had I known the service department would be this way I would have considered going else where.
Leah was very pleasant to work with no pressure at all. We will be a return costumer!
Danyelle is always an unpleasant person to deal with, if you have any questions or concerns she gets angry and defensive and lashes out at customers. Its very unprofessional and awkward to be around especially when you just have some questions you would like answered. The mechanics are under trained and can only perform very basic labor. I do not bother bringing any of my Honda's here anymore because I am very uncomfortable dealing with Danyelle at service. I love going to Wrenchers I highly recommend their years of experience.
They will lie to you. My Civic (still under comprehensive warranty) started making some grinding/squealing sounds so I took it in to Pembroke Honda. They claimed the brake pads were metal on metal. I declined to have them replaced (brakes are the easiest thing for shops to scam you on) and checked myself when I got home. Had to take pictures of the almost new pads (pic attached) and send them to the service manager to get them to admit they "miscommunicated" and get the cost of their inspection refunded. Still no diagnosis on the sound. I had another mechanic replace the brake pads to be sure that wasn't the cause (and it wasn't) but now Pembroke Honda is claiming it is the new brake pads that are causing the problem because now they aren't Honda pads - yes, the sound started before the pads were ever changed. Anything to avoid warrantied work (has to come out of the customer's pocket to "pay the technicians for the work that they do" - So said the service manager). Do NOT recommend this shop, or any Honda product, especially warranties.
Chloe was great to deal with and Vlad worked with us to make the deal happen. Have already recommended Pembroke Honda and Chloe to several people and will continue to do so.
Hands down the best dealership in the area. I would like to say special thank you to Bill and Vlad for making this experience for me very easy and pleasant. Everyone in there was always very friendly and they know exactly what you want and they know everything about all of their products. I would recommend 100% no questions asked. I bought a brand new Honda Accord and it's the best car I've ever driven!! thank you pembroke Honda you truly are one of a kind.
Hands down the best dealership in the area. I would like to say special thank you to Bill and Vlad for making this experience for me very easy and pleasant. Everyone in there was always very friendly and they know exactly what you want and they know everything about all of their products. I would recommend 100% no questions asked. I bought a brand new Honda Accord and it's the best car I've ever driven!! thank you pembroke Honda you truly are one of a kind.
My salesman was very nice and pleasant unfortunately I didn't get approved but my salesman Bill McKnight was great
Found a used CR V here.....drove 2.5 hours and never looked back. Bill was absolutely outstanding.We will always make the drive should another purchase come along down the line...honest, forthcoming, and willing to find the middle ground. Thank you Pembroke Honda, and in particular, Bill!!
Got my civic serviced here 3 times in the past 3 years or so for regular oil changes, filter changes and tire rotations. I went to another shop this time around and they said my wheels were seized on. Clearly these guys weren't rotating my tires at all so I won't be coming back here ever again. Wouldn't trust them ever.
Worst car buying experience I've ever had. I purchased my vehicle this past may. There was no transparency on total cost. Their database for the final bill of sale didn't add up correctly. Apparently they had a recent system upgrade that had glitches. There were too many "misunderstandings". I also didn't want the $99 wheel locks on my vehicle but they had them on and still charged me. When I told the finance manager that I didn't want the wheel locks, he said that "the paperwork was already done". They did give me one free oil change but I'm not going to take it. I'm not going back. I'm only giving 1 star because it's required in order for me to post but I wouldn't even give them 1 star.
Friendly. Professional. Highly knowledgeable. Good followup. Great reputation.
We are looking forward to finalizing the sale and working with this team.
I just want to thank everyone at Pembroke Honda for the fantastic job they did getting me in to my new Civic.It was a pleasure to deal with Malvin and everyone else.They treated me like I had been a customer there for years. I traded my car in which my daughter purchased and I know they never made a cent on it and they bent over backwards to get here into that car. I would highly recommend to anyone thinking about getting a new car to stop in and visit.
Thanks again
Eric
I went to a few different dealerships around Pembroke, looking to purchase my first dealership bought vehicle. I decided to buy a vehicle from Pembroke Honda because all of the staff I dealt with made me feel super comfortable and were very knowledgeable. Malvin cared more about how I felt and actually got to know me vs. caring about just getting a sale and moving on to the next person. He definitely made the decision to buy the HR-V 100% easier and helped it be a smooth process. Both the financial representatives I dealt with were also super friendly and were not pushy about the extras which I appreciated. I HIGHLY recommend buying from this location and again a HUGE thank you to Malvin for everything!!!
Good service
Received excellent service when purchasing my latest vehicle. They called around to find exactly the vehicle we wanted at a reasonable price.
Pembroke Honda was easy to deal with and they made buying a new vehicle stress free. I couldn't be happier with my salesperson Bill and he put me in the SUV I really wanted.