Wonderful experience, sales rep Ben McCoy was extremely knowledgeable and helpful. Applied no pressure when purchasing our vehicle. Made the buying experience smooth and worry free. Would definitely recommend Ben to our friends and family. Enjoying the CRV.
I just recently purchased a new Honda Civic @ Dow Honda with Kien Tu. Kien is very professional and courteous. In fact, this is the second time I purchased from Dow Honda (my last one was back in 2007). My previous car was totalled, so I urgently needed a new car. Kien and the Dow Honda team were able to help me to expedite the full process. Kien was able to address any questions that I had. Kien was able to help me to select the options to the best of my interest. I highly recommend Kien @ Dow Honda. In fact, I have referred all my friends who want Honda to go visiting Kien @ Dow Honda.
Just purchased a used Corolla from Ben at Dow Honda and had a great experience. Ben is relaxed, upfront, personable and not pushy! Car buying can be quite stressful and Ben made the experience as positive and "easy" as possible. He made himself available whenever my husband and I needed him, whether it was in person at the dealership, e-mail, text or by phone. His manager, Tina was also great and made a point of introducing herself to my husband and I. Thanks again Ben, we will definitely be back :)
We recently bought a brand new Honda Civic and we were very happy with the service we received from James. He was extremely helpful and friendly and we didn't feel pressured to make a purchase. When we came in to pick up the vehicle, James went through every single detail with us and explained all the great features and options that the car had. If we bought another Honda in the future we would be thrilled to deal with James again.
Was just recently shopping for a new car at Dow Honda. I was dealing with Ben. Ben is very efficient, knowledgeable, courteous, responsive, respectful and willing to negotiate. A true consummate professional. Also he's not too pushy (when i get squeezed or pushed on hard-sell tactics, I shut down... don't like it... don't know who likes it really). He's the kind of guy I'd have a beer with (and I wouldn't say that about too many sales people). In the end, I bought the car from Ben. The deal was quickly approved by his manager, Tina, who was also very pleasant. Even the Business Manager, Dom, was good guy. An all-around good experience. I plan to take my new car to this dealership for servicing in the future, and I hope that my experience is just a pleasant.
Excellent service - November 19, called near closing time to drop off summer tires for storage. I was greeted with a warm welcome and was asked to drive my car into the bay right away, tires were removed from my trunk and invoice issued in record time. Very pleased with the experience.
Kevin is an extremely reliable and professional person. He helped me find my car by offering me various options to choose from to make sure I get the car I need. He has also been following up on winter tires installation and helping in any way he can to answer my questions even after the sale. It was a very easy and pleasant experience.
Thank you Kevin
My experience with Ginger at Dow Honda was nothing short of exceptional. She took the time to walk me through options that matched my budget and ultimately got me in the car that I wanted most.
She took the time to explain the finer details of the vehicle and ensured that I received it in a timely manner as I needed it quite urgently.
Ultimately, I enjoyed my experience with Dow Honda and Ginger, and will be a returning customer.
Bought a used 2015 Honda Civic EX, car drives wonderfully, everything I wanted in a commuter car, and it was cleaned spotless when we picked it up. The sales representative we dealt with, Kevin Graham, was absolutely fantastic. When you first meet him he looks like a textbook stereotype of a car salesman, with the casual suit, gold chain and everything. But that's not how he acted, he was upfront with all of the dealers policies and financing processes/plans, was always friendly, polite and responded almost immediately to all of the follow-up questions we had. I'm the type of guy that doesn't change my hairdresser once I find one I like, and now I won't be changing my car dealer either.
Edit: Thinking about it more, my favorite thing about dealing with Kevin was his patience with us, we were first time car buyers and he took his time explaining everything, answering any questions we had, going to get information for us when it was needed, and overall making it a very comfortable experience.
I’m very pleased with my experience at Dow Honda. I knew what I wanted, and got all my questions answered, including some I hadn’t thought of. I never felt pressured, even tho I took my time to ensure I was going to be happy with the car. Ben McCoy went out of his way to give me the best he could.
I had brought my fiance's car in for service on Monday October 21st and had the pleasure of dealing with Shawn in service. He kept me up to date on the progress on our vehicle and even phoned when it was completed. This is very nice to see happening! I would recommend him as a service advisor to anyone with a Honda. Keep up the great work. I am happy to see the direction Dow is heading towards.
Great work by Neil and the team to get my wife and I into a 2019 odyssey. Enjoying every minute of the new van. The time Neil took to ensure we were both informed and comfortable with all the features was invaluable, 10/10 would recommend, and will see him in the future for new vehicles and trade ins
I was so disappointed the service.I read a lot of great reviews here.
We had an appointment for a test drive.The salesperson was busy to buy his lunch and we waited him over 30 minutes. I thought he was busy with another customer.Even receptionist let us wait and didn't do much.
I think lunch is more important than customers for the salesperson.When he showed up, he didn't even apologize for kept us waiting.
please improve customer service.
Thank you very much for the great customer service.
We bought a car from Ben, he was great, spent time with us explaining features then moved away to allow us chat privately. No pressure. Picking up the car was a joy. Fast and smooth turnaround. No hard sell of unwanted accessories.
Recently purchased a vehicle and dealt with Kevin Graham. Kevin was professional, knowledgeable and efficient. He took the time to thoroughly review the features of our vehicle and did not leave us until all of our questions had been answered. I would recommend him without hesitation. Dow Honda was also very competitive price-wise and more importantly, ready to reach an agreement with a serious buyer.
Finally you have someone who returns calls and has a pleasant demeanour over the phone.
In the past I have called and left messages multiple times with no call back. Yesterday I called and left a message and within 20 minutes I had a returned call from Jenna. She was very well spoken and friendly on the phone. When she wasn’t sure of the answer to my questions she connected me with Shawn. He was very polite and informative - he was able to relieve my stress over the phone.
Thank you for a positive phone experience and I hope it is just as positive when I bring my car in.
Shanny
Just picked up my new Civic and wanted to give a thumbs up to the salesman (James Morphy) who made my decision to trade in and lease very pleasant with no pressure. It was a big decision made simple and easy to understand, answering all my questions, and putting me at ease. Definitely professional, knowledgeable and pleasant to deal with. I will definitely return with such a positive customer experience.
Thank You JAMES.....
At the same time I would like to also send praise for a job well done when picking up my new Civic, and dealt with another salesmen (Kevin Graham) who expertly and professionally walked me through the introduction to my new car, with all the safety features and upgrades in the 2019 model. He not only made it a pleasant experience but was very personable and had a great sense of humour, and patience. I did not feel rushed or hurried.
Thank You KEVIN .....
In dealing with both these salesmen, I will definitely be returning for the great personal and 'we care' attitude to their customers.
.....A very satisfied Customer.......
I received top notch service today. I came in with my mother in law and when we arrived, the lady at the service desk named Jenna offered to make my mother in law a coffee. She walked us over to the waiting area and made my mother in law her drink.
When we were finished with our appointment Jenna came to the rescue again and made sure we were fully understanding of the services that were done, to our surprise Jenna told us this was her second week!
Keep up the great work hiring such great people who represent the company so well. My mother in law is very happy and had requested to send this message.
Thank you team Dow Honda and thank you Jenna!
*****Outstanding Experience at Dow Honda - Definitely Recommending*****
We bought our Honda CR-V 2019 at Dow Honda and had an outstanding experience. Ginger Cozac was our Sales Consultant and is absolutely the best as she went over and above to make our experience quite delightful. She is knowledgeable and handled the sale very professionally. Ginger went to the extent to entertaining our two boys while we conducted business, gave them toys and treats. Thank you kindly Ginger!
It is noteworthy to mention that other staff at Dow Honda are quite professional and treated us with respect. Special thanks to the General Sales Manager Tina Russel for being very professional and punctual in ironing out minor concerns, which of course helped us to finalize the deal.
As for Dow Honda, the dealership looks very modern and provides a friendly and welcoming environment, even for kids. Our overall experience was very satisfying and we would definitely recommend Dow Honda to our family and friends. Thank you!
Excellent customer service. Neil took the time to explain all our options and really helped make the decision easier for us.
Thank you so much Neil for being so helpful, we really appreciate it.
Recommended!
Denny
Our experience at DOW Honda was amazing. Our sales consultant (Ben McCoy) was very helpful, friendly, and professional throughout the entire buying process. With as smooth a service that we experienced, we'll be sure to keep DOW Honda in mind for our next vehicle purchase!
I recently purchased a CR-V Honda from Dow Honda and I was dealing with James Morphy and Kevin Graham. They were extremely patient, they took the time to listen and answer all my questions. They were knowledgeable and friendly. I greatly appreciated the total professionalism and customer service they provided. My special thanks to the Sales Manager, Tina for her great help.
Easily the best car buying experience we have had at a dealership. Tina and her team were great. James Morphy was an exceptional person to deal with and made the entire process from first visit to picking up the car most enjoyable. I would recommend Dow Honda to anyone in the market for a vehicle.
Great experience buying our new car at Dow Honda. Neil was an amazing sales rep and thoroughly walked us through all the information we needed to get set up before leaving the dealership. Thanks Bruce and Neil for the best vehicle purchasing experience to date!
With the lease on our Accord nearing expiry, we went to the Honda dealer in Ottawa where we had set it up, walked in one evening, and not one person there gave us the time of day. Deciding then to go elsewhere, upon entering Dow Honda Kevin Graham of the sales team was very welcoming and informative. Drawing on his experience, we went through the whole process in a very professional and non-pressured way and he worked very hard to secure us a great financial package that resulted in driving out in a new Accord a few days later. Between Kevin and Tina Russell and the rest of the team at Dow, it shows that in this digital age, personal service still matters. Thanks Dow.
I had an amazing experience buying my brand new CR-V at Dow Honda. The sales representative I dealt with was Ginger Cozac. She is an amazing person and she went above and beyond for me every step of the way. I highly recommend dealing with her if your gonna buy your new Honda. She made my experience a very positive one that’s for sure.
Ben was extremely helpful and professional. He delivered the right amount of attention without ever feeling pushy. We visited the dealership several times for test drives and for questions. Each visit Ben was extremely helpful and before we returned home I had received an email form Ben answering outstanding questions and thanking us for our visit. Ben made the car buying experience surprisingly enjoyable and I will be reaching out to him when we buy our next Honda. Would give Ben 6 stars but the limit is five.
This is the best auto sales team in Ottawa. They are very professional and client service oriented. Special thanks to Kevin Graham who spent too much time trying to find us the best option that fits our budget. Also Tina the sales manager was super helpful and informative. Finally, Brock, the finance manager was keen to facilitate the whole process from the financial perspective. Thank you guys, you are the best.
The Dow Honda team of Kevin Graham, Sales & Leasing Consultant; Tina Russell, General Sales Manager; and Brook Thompson, Business Manager were very helpful in the decision making process regarding the purchase of my 2019 Honda Accord. Kevin and Tina initially helped me with my interim decision to not only keep my previous Accord for awhile longer but also suggested some cost savings options. When it came time to purchase a new vehicle their professional approach and my objective to get the best deal I could did not conflict and we came to an agreeable decision. This was all done with limited stress and an absence of pressure.
Recently bought my first car, the Honda HRV. Upon walking into the dealership the receptionists were very friendly and welcoming. The sales rep (Gavin) was very friendly and knowledgeable. He answered all the questions I had without skipping a beat. He was also very honest and I could tell he tried to get the best price possible for me. Overall very happy with my purchase.
I visited Dow with my son. James Morphy was the exact type of Salesman you want serving you. James was courteous, knowledgeable and willing to listen to our questions. From start to final sale of Honda Civic Sport James exceeded all expectations. I have already begun the referrals. Thank you James and the staff at Dow Honda for the Great Experience !
We were in the market for a second car and settled on the Civic Touring. The dealership experience (Joseph, Neil, Luciano and Tina) was second to none! I have been in business for a very long time and have dealt with several car dealerships and the Dow Honda team was truly impressive from start to finish! In fact, I was so impressed and pleased with the experience that I sent my daughter there two days later and she came away very pleased and chose an Accord Touring. Great job, team, and a pleasure dealing with you! You have earned my business and my referrals!
I had a great experience in every way. Thanks to Ben McCoy was great! He was helpful, informative and very pleasant to work with! Made my Honda CRV purchase a very smooth and wonderful experience.
And special thanks to the most wonderful lady I’ve ever met, Tina Russell the sales manager! Great help and wonderful customer service!
Last winter we bought an Odyssey van at Dow. Tina Russell and Ben McCoy were two of the key people we dealt with. We were going through a difficult time as a family and did not have the time or energy to haggle. Tina setup a more than fair deal and Ben went through all that the van had to offer, and away we went. Seamless, painless, fair, and we're happy with the purchase.
Thank You Dow Honda
I just returned from having my Honda Civic serviced at Dow Honda. I have to say that they have markedly improved their service from my last experience at Dow which had not been positive.
I was greatly impressed with the changes put in place by Charles Young, Fixed Operations Manager. First of all he personally dealt with all the concerns and queries I had regarding service to my vehicle and also addressed the difficulties I had had in getting through to service department staff about a week ago.
When I arrived with my car at Dow this morning, Alex Diguer, Service Advisor, came from behind his desk to greet me with a welcoming smile. Certainly from this moment on I saw a huge difference in the approach employees at Dow Honda are taking regarding customer service. Alex told me up front how long my wait was going to be. When the person servicing my car discovered additional repairs that should be done, Alex came over to tell me about them, the cost and what the extended wait time would be. So, another key element that has been vastly improved is communication.
My initial experience a week ago had a lot to be desired, today's experience was a very good one in every way regarding communication and customer service. While I was waiting for my car today, Mr. Young came over and introduced himself, which was a really nice public relations gesture.
One little thing, could you please put chairs in front of the desks where clients pay their invoices, so much more comfortable!
Thank-you for the very positive experience I had today at Dow Honda.
After going to several dealerships and trying out many different vehicles we chose this dealership. Our service from the start was excellent and never felt rushed or pressured into making a choice. Megan was our sales person and she was great and knew a lot about the functionality of the car. Bruce was our finance contact and also was just as amazing. The added bonus with Bruce is that he has a great sense of humour. Then finally we had Tina who was also very knowledgeable and provided exceptional customer service. Neil walked us through all the features of the new vehicle upon pick up and was super to deal with.The entire process was easy and dare I say almost enjoyable at a car dealership. Crazy I know because we all dread the never ending sales tactics and relentless sales pressure. I can assure you that I had none of this at this dealership but did at others.
This is my first Honda but if my experience is as great with my new CR-V Touring as it was purchasing it I will remain with Honda. Hands down from Megan, Bruce,Tina,Neil and Zabih the service was excellent. I would highly recommend this dealership to anyone looking.
I recently purchased a car from Kevin Graham. He was a great help as he found an amazing car that matched my budget perfectly. He answered all my calls, texts, and kept me up to date. Kevin made this whole experience seamless, and I have already recommended family and friends to buy their car from him as well. Thank you so much Kevin, I will definitely be back in the future when I need another car.
My partner and I had a very smooth buying experience at Dow Honda purchasing a Honda Civic EX 2019 last month. James Morphy was straightforward and very amicable. He adjusted to our expectations and worked with us to get the car we wanted for a reasonable price. Moreover, there was no pressure to upgrade or buy extras in the finance room, which made for a relaxed environment. Finally, James was very thorough in explaining the features of the car we purchased and patient in answering any questions we had.
Sales department is great, bought a car just over a year ago and very happy with it. Have had some issues with the extended warranty and being able to get information on it so I have tried to contact employees of Dow for information. Never get contacted back even when they say they will. Sales department is great as I said, service side not so much like other reviews show.
I'm new to the city so just tried the Honda Dealership closest to me, but I will make this my permanent choice because they really are customer-focused. Kevin Graham is the definition of professional. He listened to what I wanted and was completely courteous and helpful even though I changed my mind a few times. When I asked for the paper work to be changed at the last minute, it was done promptly and without question or complaint. I love my new car and I can say right now my plan is to go back to Kevin for all future purchases. I will also definitely recommend him!
My wife and I recently bought a Honda Fit from Kevin Graham. He was an excellent person to deal with from start to finish and we did not feel pressured to buy. When we picked up the car, Kevin systematically went through all the features at a pace that we were able to easily absorb. He did this in a low key manner and made the experience stress-free. He also worked in concert with Tina Russell, sales manager, to get us the best price possible. We would highly recommend this team to anyone in the market to buy a Honda.
I have had a great experience at Dow Honda. After going to numerous dealer's in town and been treated poorly, Dow Honda really made me feel like family. They me a 2014 Honda Civic Ex manual. Special thanks to Kevin Graham for his tremendous work ethic and helping me find a car within my budget and to all the staff that made my buying experience the best. If you are ever looking for a Honda. Check out Dow Honda and ask for Kevin, I bet you there is a car with your name on it.
Recently purchased a Honda accord from Dow Honda. Service was great, vehicle was superb value and well priced.
Had a small issue that was promptly dealt with by Tina in their service department. 5/5 service and would recommend. It became quickly apparent that they truly do value their customers business.
We started car shopping in November with Neil and we didn't decide on a car until March. Throughout this entire process, Neil was patient, understanding, available to answer all questions, and consistently willing to work with what we were looking for. As first time buyers, we never felt pressured and really enjoyed this car buying experience. Highly recommend going to Dow and ask for Neil!
We’ve been looking at upgrading our van for a couple of years now and the process was so daunting.
So finally we were recommended to come to Dow Honda and we were pleasantly surprised of how smoothly everything went.
Ben McCoy from sales is an expert in his field and we recommend anyone to seek his advice. He’s very personable and listened to our needs. He was able to get everything we were looking for at a very reasonable price. Make an appointment with him - it will be worth your time.
Bought a Pilot for this dealership completely through email and telephone conversations. The process was quite easy and the Dow employees were helpful along the way. I would have just liked more time spent explaining how the many options work but eventually I figured them out. Thanks Neil for the great vehicle and experience with Dow!
I have not been in the car market for 7 years. So I felt like a rookie shopper.
My Dow rep made me aware of the process in a friendly, informative manner. The previously owned car was shown with all its past activity clearly transparent. The price was very competitive. After the purchase agreement was made there was a wait period. During the 4 days Dow Honda reviewed the car and made some positive changes that I received with no charge. I was made fully aware of my purchase in a friendly professional environment. I will buy there in the future and I recommend to others Dow Honda.
WORST and FASTEST visit. i came to look at a 2008 accord coupe, they had it on display outside and the sale man says if I'm not looking to buy TODAY he won't give me a test drive cuz its a hassle for him to get the car ( mind you it has 130,000km so obviously i want to inspect it) , little he knew i did come to buy as it had the options i wanted , but due to being unprofessional i left. he even said " well if you aren't buying today why should we look at the car?" and only wanted to talk PRICE of the car before we even LOOKED at the car, probably not seeing enough thus wanted to insure his commission this happened while standing at the reception, he didn't even invite me to his office . Then he started giving asking me math question to show how the milage isn't bad , buddy I work at a bank i don't need your math, VERY RUDE. thank you but i will buying my accord coupe from somewhere else. This happened in a span of 5 min .....
My significant other and I had be been searching for a vehicle for quite some time while coordinating our busy schedules. We were greeted by Ben Mc Coy, a true family man and genuinely kind gentleman. I've come in contact with quite a few salesman in the past 30 years and have never been succumb to the class that emanated from Mr. Mc Coy. Simply put, there was absolutely no b.s, no up-selling, only truth at its very core. Within the hour, we had purchased a white 2016 Honda Civic LX. What proceeded was a very smooth and easy transaction. I also got a free bottle of water - I call that a win. Thank you, Mr. Mc Coy. I'll see you in the near future for a second Civic!
Have been servicing our Honda Civic at Dow for over 10 years. Competitive pricing and good service. No problems.
Prior to buying my new Honda CRV, I tried the new Ford Escape and the Nissan Murano. Huge difference in the level of attention and sales approach between the 3 dealers. David was the lead salesman, but the sales manager Shane was also involved. Both were very friendly, didn't pressure me to buy, but were willing to negotiate. I had done my homework to understand what my trade-in was worth and what kind of discount I could expect. There were a few minor problems in delivery, but everything was completed and exceeded my satisfaction. I have been a client for many years, and certainly felt that my business was appreciated. Having been a long time client using their Service Department, I've always been pleased with the level of service. I highly recommend Dow Honda.
Came from toronto, had car troubles, spoke with wayne. He stayed late and waited until I came into the dealership. Great dealership.