Neil is a great guy to deal with. Very personable and knowledgeable. I have purchased two vehicles from him and will absolutely go to him again in the future. Highly recommend.
I had the pleasure of working with Neil while getting my new Honda C-RV. He was very knowledgeable when it came to the cars and what I was looking for. He provided quick and easy service for me as I am an on the go gal. I would 100% recommend Neil to anyone looking to get into a Honda, he is a true professional.
Referred to Neil by a family friend and I have now bought 2 cars from him. I bring my cars to this dealership for everything. The staff is wonderful and treats me very well. Would recommend this dealership to everyone. 10/10
I have had the unfortunate experience of going through 2 Civics in 5 years due to some extremely bad luck, and the curse of the colour red, but I would never ever consider another brand after all the help I’ve experienced from Hamburg Honda.
Chris and Sarah helped get me into my FINAL Civic yesterday, and I am so beyond grateful. Their attention to detail and willingness to help is beyond compare.
Chris alone has been my saving grace through a total car loss, 2 tire issues, 2 break-ins, and much more, and it’s easy to see that he loves what he does. Plus, he puts up with my many questions and that’s a big deal! Lol
John and Jay are incredible service men, and help ensure I understand everything before something is done to my car.
I bought my first car from Hamburg, and I’m a forever customer! I tell everyone I can about Chris and all Hamburg has to offer!
Civic Nation for life!
I have been taking my vehicles here for 6 years. The service is so much better than any dealer I have dealt with. Jay and John are always great to deal with - professional, courteous and respectful. The appointments are always on time, quick in and out, and the techs do the job right the first time.
I found this dealership ignorant and unprofessional, unable to meet us half way between them and their competitors. Their test vehicles where dirty. You would think with covid they would pick up there game.
Everyone here really cares about their customers. They represent the Honda brand with the highest degree of quality and professionalism. Very good place to do business.
There aren't enough stars to tell you how grand this dealership will make your experience! Frank is an old school mechanic in a new car world. He is a database and a half of practical skills and technical information when it comes to Honda vehicles. Plus, Frank cares which makes him a service legend in my opinion. Hamburg Honda's service department is a no pressure informative pleasure. Any of their service advisors know their stuff and I've had the opportunity to book my Ridgeline Touring in with Jay recently and he is on point with service intervals and providing top notch people skills. All service advisors here are great! Let me tell you about Charlie in parts. That guy can give a price, availability and not skip a beat providing the guys in the shop products to remain efficient. I've purchased many parts from Charlie and he has not made a mistake, ever. To sum it up, go to Hamburg Honda and test these professional people and their skills, you will be happier than any other dealership you've visited when you do. I love my Honda and Hamburg is my dealership of choice ten fold. Thank you to all staff, you are an entire force making a difference in the auto community. I appreciate you Hamburg Honda 🏁😎🏁
Had a "trade in" deal at Hamburg Honda that went extremely smooth.
Few month later A/C failed on the vehicle i received for my trade in, called in and the part was replaced within an hour. Great service
Just picked up my brand new 2020 Honda Touring. This was my first experience car shopping and Neil made it a wonderful one. I was a little anxious, but Neil guided me through the whole process - even answering my questions on his days off. I highly recommend him to anyone looking to purchase a vehicle. In fact, he is SUCH a good salesman that he sold a Honda to someone from a long line of GM workers (I will certainly be getting roasted at all future family events, but worth it.). Sarah in finance was also a joy to deal with.
My sales representative Neil Camden was very kind and helpful during the purchasing processes. Neil helped me find the car that matched all my wants and needs. Overall great experience with both Neil and the other members of Hamburg Honda.
They truly go above and beyond here! Neil was an outstanding sales rep. Informed, Articulate and pleasant. They even provided me with a loaner car when my insurance wouldn't extend my rental until the day I pick up my new car. Very appreciated!
Would definitely recommend this dealership as well as Neil as your sales guy!
My sales rep Jim listened to me!! There was no pressure and I did not feel rushed at all and that was key!!
The Dealership made the process easy & the final price was exactly as negotiated (no last minute surprises)
All in all a fun and rewarding experience and I drove off with a big smile on my face in a beautiful car that fits my needs and was exactly what I wanted!
Thank you Jim and the team at Hamburg Honda for making my experience an enjoyable one!
Best Experience In My 20 Years With Honda
Clint at Hamburg Honda went above and beyond to help me. I had been experiencing an issue with my Honda that started late February. Due to Covid and personal health issues, I had been putting it off, but it was clear that my car was now unsafe. Clint assured me that they would take care of me. Met me outside to do the paperwork, guaranteed that only the tech (who was awesome, too and found my issue right away!) would be in my car and provided me a loaner car that hadn’t been touched for a week. Hamburg Honda really went that extra mile to protect my safety and make me feel valued as a customer. Very grateful.
If I could give zero stars I would don't buy vehicle here or get it fixed here. I got a safety 14 days ago and they now say it's doesn't matter they have to safety it for me to buy my lease out. They want to fix everything that was already fixed. I didn't use Honda parts because I'm going to own the car they want to change all the parts with Honda parts. I gave them a cheque to buy my car I'm asking for it back and they are not giving it back fully. They want to keep 120 for the time their mechanics took to look at my car. BTW the safety is not hot it's from a garage I trust over any other. DO NOT deal with Hamburg they just want your money they don't care about their customers
Neil was an outstanding Sales Representative. Informed, Articulate and pleasant. It's always great as a possible purchaser of a vehicle, not to be pressured, but to be guided. I'll be back when I'm ready, thank you Hamburg Honda.
Super helpful and easy to work with. Love my new car! Thanks to Neil and Chris and Sarah!
Very friendly and helpful! 5 stars!
Very friendly and helpful. Service staff are friendly and not pushy. Finance department staff are very helpful and willing to work hard for you. The customer service is excellent, great follow-up.
Bought a Ridgeline from Marco yesterday at Hamburg Honda, it's our 3rd Honda.... we love Honda. Marco was awesome, very helpful, very informative. Can't wait to pick it up next week!!!! Thank you Honda!
I purchased a CRV and had a great experience. Sales team was helpful and provided a friendly no pressure approach ! Thanks to Neil Camden, Chris Keller and Sarah Doan who all were incredibly helpful!
While in Niagara Falls, NY for my son's hockey tournament my 2013 Honda Pilot starting having SERIOUS electrical problems. Thankfully I was able to make it back to Canada to the Hamburg Honda Dealership. Although I am from London and not a regular client, the service provided from Jay Miazek and Dieter Rielau in the maintenance department was OUTSTANDING. Having car problems away from home is always terrible, but they were extremely helpful and although we could not get the parts that day to fix the electrical issue in Hamburg, they made sure the car was safe and secure for me to get back to London. Thank you Jay and Dieter for being incredibly supportive, your regular customers are lucky to have your service.
Good service & fair treatment especially from the parts personnel
The worst experience ever with a Hamburg Honda Niagara Falls, ON. I have previously been at this dealership once and had a pleasant experience with "John Franco" at the service desk. I was 15mins late for the car service appointment due to my prior appointment with the doctor and I did apologize the moment I stepped off the car. But I happen to come across the most unprofessional, rude and unethical service representative ever "Jay Maizek" who replied "you came late, doesn't mean I have to go home late" with sarcasm (after reading some reviews below, looks like he's been acting the same since past 1 year and still no action has been taken against him by Honda) I was shocked and angry to hear such response even after hearing that I was late due to a doctor's appointment. He also mentioned that they wouldn't be able to cater to all the required service work as they were around closing time. He took the car and the service was done in 15mins, which usually takes about 45mins to an hour with all the oil change, tire rotation and car wash. When I asked him "so soon is everything done he said we changed the oil and the tire rotation was not required, so since we had time we gave you a complimentary wash (in a sarcastic way)". I left that evening with doubt that the service was not done in a proper manner. I sure was right as within a day my car showed "Low tire pressure" while heading to the airport, checked the air pressure at a gas station which was low in the rear driver tire. We filled up the air but the sign didn't go away. We were getting late for an international flight so left my car at the airport parking thinking will be fine when I come back. When I picked up my car after 3 weeks the car still showed "low tire pressure". We checked the tire pressure again and still the sign was showing, we drove back home slowly and very carefully as such situations can turn dangerous anytime.
I took an appointment the very next day at Hamburg Honda, Niagara Falls to get the issue sorted. Unfortunately came across Jay once again who was busy on a call and didn't have any courtesy as a customer representative to put the call on hold and ask me to wait until he gets free. I kept waiting for 15mins and then went in to ask for someone to help me. A lady came in took the car keys and asked me to wait inside. Both Jay and the lady came back within 5mins saying we checked the air in the tires and they look fine might be due to temp change. So we fixed the "Tire calibration" manually to get the notification to go away. Within 2 days the notification came back again. We checked the tire pressure again and it showed low, we filled the air and fixed the “tire calibration” manually as told by them.
5 days later we had to drive down to Delaware USA, while we were on our way the same notification showed up again. It was around 5:30 pm and we called couple dealerships around and stopped at a local Honda dealership (Scott Honda at West Chester) in Pennsylvania, USA. They said they close at 6pm to take in the cars but given we have issue with the car they can wait until 6:15pm. We reached the dealership at 6:05pm and came across an amazing customer service representative named “Hamza Kareem”. He took the car in and checked it in front of us and told us that there is a leak in the rear tire on the driver's side, as there has been a gap between the tire and rim. He also showed us the bubbles coming from the tire. We were grateful enough they could accommodate us on the fly even though they close doors at 7pm. He said since we are driving from that far (Ontario) he doesn't want us to be stranded in a snowy weather, so he made sure to get the issue fixed ASAP and also told that he will be rotating the tires for even wear out which was ignored by Hamburg Honda previously. He didn’t charge us for any of the work. Him and his service team worked past their close time and made sure we were safe on the road. A shout out to Scott Honda at West Chester and their service department employees. I will be writing about this to Honda headquarters.
I had a wonderful experience at this Honda location! Neil Camden offered his assistance just moments after we stepped into the lot. His knowledge was phenomenal and he found my family the perfect vehicle! I highly recommend this dealership for anyone who is looking to buy a new or used vehicle. Rick Noble was also a tremendous help and explained all the details of my purchase thoroughly. Both were very helpful and polite. If I could give them a 6th star I would.
I've had all my Hondas serviced here since 2002...wouldn't go anywhere else! Charlie, Joanna, Jay and John are the best at what they do and can always be relied upon to do a great job, every time.
Best customer service I’ve experienced in a long time, they helped me out at closing time on a Friday when my car rolled up on a flatbed , courteous and professional, went above and beyond.
Great service. I had planned on just looking around and learning more about the 2019 Civic Touring. Upon arrival I was met by one of the salesman, his name is Nick Caprara. Nick was very respectful and well spoken, and he answered all of the questions I had about the car. We went for a test drive and Nick took his time to show me all of the controls and features that the vehicle had to offer. He went above and beyond to meet my needs and because of him I purchased my car the same day. Nick came into work on his day off when my car was ready to be picked up, he made sure it was everything that I wanted and that I was satisfied. He has since reached out to me a couple of times (1 month after picking up the vehicle and 6 months) to see if the car is still running perfectly and to ensure I am still satisfied with my purchase.
I highly recommend this salesman to my family, friends or anybody else who is considering buying a Honda.
Very quick! Recall notice came in the mail and appointment was made. Quoted me half an hour fix and was done within ten minutes. Very nice waiting area was available as well.
Excellent service department! Excellent prices! Very good work! Highly recommend the synthetic oil and 4 wheel alignment services! John Franco is the best and most honest guy working there! Nearly always throw in a free wash with any service!
Thanks guys!
I have had to do business for the first time with Hamburg Honda being a newbie to Niagara Falls and swear i will never go back there. The staff that did the oil change was very rude. Prior to doing the oil change he mentioned that checks revealed that other things needed to be done. I told him i would do it another time. After everything was done i asked if there would be a complimentary wash which is normally the norm at other honda dealerships, he said no because i didn't do what was needed to do. I was quite taken aback and obviously showed it, that's when he quickly said it can't be done because it's the weekend. What he said next to me really showed me how much he was going out of his way to be disrespectful and rude. He asked me " does' Mr Lube give free washes?'"
I went home really angry, was it because I am a woman of minority why he chose to treat me in such a rude manner.
I was in a bind today. On my way to Buffalo and my passenger window was not working and open 4 inches. I was leaving my car for 2 days at a hotel for a business trip. They manually got the window up and taped it in place. So professional and helpful!! Thank you
The staff at Honda was very helpful and informative. They made purchasing a car a very smooth and easy process and were quick to answer any questions or address any concerns I had.
this "stealership" after negligence on their part and promising to pay 50% of the repair cost just walked away from their original offer, and added insult to injury by adding an extra $50.00 of unrequired work. Seems to me this dealership has a top down problem with competency and honesty!
Buyer beware!
I came all the way from Toronto to deal with Neil at Hamburg after multiple bad experiences at dealerships in Toronto. Neil was fantastic in dealing with me through text and email so that I didn't have to travel unneccesarily. If you're like me and dread car buying because of having to deal with sales tactics, give Neil a call. Here's my shiny new Civic Turbo.
First time at this dealership and I was extremely impressed with the level of service, courtesy, quickness, professionalism and friendliness.
The service department was clearly the best I have dealt with in a decade.
Visited this dealer to finish buy out car from lease agreement, I believe the lease manager doesnt want to work or finish his work, went to another dealership who finished everything smoothly
Amazing service staff. Thanks for taking such great care of my car..and me.
Honest to God this dealership never ever disappoints in anyway! I just traded in my previous Honda lease, I had an excellent experience from beginning to end in sales and service and finance! I just purchased the new accord touring and I’m absolutely in love with that! They worked with me with anything I wanted, for example I wanted tinted windows and new rims and they made it look like the most beautiful car I’ve ever seen! Sales did not pressure and they were helpful and flexible with my demanding schedule and the service department is out of this world! Every single one of them goes out of their way to make my experience every time seamless and the prices are excellent! My Honda accord touring feels like the most luxurious car I’ve ever driven in because I’m in sales I’m in the car a lot and there’s nothing I would choose other than this. Hamburg Honda is by far the best there is for service quality and customer relations! Thank you so much John Rodney, Chris Keller, Sara in finance, And Nick Caprara. You guys are amazing and I’ll never go anywhere else! 😁🙌🏼
Have been coming here for many years. Excellent staff and service. They will take care of all that needs to be done on your vehicle and notify you of your continued appointments. Keep your scheduled maintenance and your vehicle will take care of you! 😀
Prompt, good customer service. Friendly and can't complain about the work. Cookies and coffee available to support Humane Society in the Falls is nice touch 🐶
They take good care of yourself and your family. They even washed my car
Great service.
Neil is a very professional and respectful Sales employee. Great interaction with him recently. Chris and Rick also great. I will continue on with Hamburg Honda because of them.
Would highly recommend dealing with Hamburg Honda if you're looking for a brand new car. My sales representative Marco Buscema was pleasant and professional, helpful and very fair in his sales routine. Full-comprehensive warranty coverage and additional bonuses from Hamburg really added extra value to the purchase as well. The 2019 Civic LX seen below has been a complete pleasure to drive this last month, not to mention all the great safety/tech features included. Great service + value.
Great service, great prices. Jay and John in service dept. are awesome. I've been their customer for quite a few years ( took me long enough to write a review ) and have been treated very well. I have a 2011 Ridgeline and thanks to them it runs like new. They go overboard with every little detail like nobody else. Every time I call them for whatever reason my truck has to come in, they say " we can squeeze you in ". Other places can make an appointment for a week or two from now. These guys never let me down. Free coffee, free water, free WiFi. What else could you ask for. I would strongly recommend Hamburg Honda For all your Honda needs. Thank you Jay and John for years of great service and there will be many years to come. Hope this helps a lot of people with their decisions.
The previous reviews are accurate, great service and genuine people.
Highly recommend, worth the drive from Toronto!
I recently purchased a gently used Honda Accord from Neil Camden at Hamburg Honda. Neil was friendly and professional to deal with.
I would also like to thank Rick Noble and Chris Keller for making my car buying experience a very enjoyable one. I finally found the perfect car for my family at a great price.
Thanks again to all of you :) I will certainly recommend Hamburg Honda to anyone looking to buy a vehicle.
I would highly recommend the service department at Hamburg Honda. Treated very good from everyone there. Had a bad experience at my local Honda dealer and will drive the extra distance to Hamburg. Thanks to John and the rest of the service personnel.
I must say this dealership has been the best I've ever been to and I've been to a few. We arrived to Hamburg Honda after feeling disappointed at another local dealership that same day. We were ready to buy a vehicle, just wanted it to feel right. From the time we sat down, to the time I picked up our Odyssey, we felt like part of the Honda family. It wasn't soon (a few weeks after), I traded in my car for a Honda Civic Si. And what amazing vehicles they are. I cant thank enough the Hamburg team, especially Chris Keller for their amazing professionalism and caring nature. Buying a car is not just a simple decision, but when all the pieces fit, you know.
Thanks Hamburg Honda!
Jenny Changizian
Had a great experience here. Needed the car in a hurry and boy did they deliver.Great buying experience and they treat you right. I would recommend this place to everyone. Jason is a great sales rep and was very genuine and honest. I was blown away by the speed of service.