Price and quality no other dealer can beat them
Purchased some parts to service the car. They offered good discount on parts. I recommend Markham Honda for car servicing.
They crashed my car during servicing and treated us like they were doing us a favour and that our time did not matter to them. The customer service is absolutely horrendous, they barely acknowledge your existence until it's time to pay. Do better and avoid this place.
Worst experience from a dealership. Unhelpful and wasted my time pretending to give me a deal on a new vehicle.
I bought my Honda Civic that has about 26,000 km in to get fixed because when I drove it, the check engine light, check ABS, and check power steering lights went on. I had to bring the car in 6 times and on top of that complain to Honda Canada Head office before the issue with my car got fixed. The service advisor named Simon would not supply me with a renter car initially until I complained to Wilson, Assistant Sales Manager. On top of that, the assistant service manager named Alvin was not willing to listen to my concerns about the car. Markham Honda just tried to sell me another car when my current car was still under warranty at about 26,000 km. Very unprofessional people work there
good knowledge of the sales.
Be VERY, VERY careful if you choose to purchase a car at Markham Honda. They will tell you what you want to hear in order to get you to purchase / lease a car, but double, then triple check the paperwork because there is a 99.9% chance that there is something within the agreement that you didn't want or agree to.
They apparently have 2 sales agreement forms. They will only provide you with a short form agreement where they won't clearly state what is part of the agreement. The form doesn't even show you the purchase price of the vehicle you are getting. They showed my wife the short form agreement when signing the paperwork and the finance manager told her that a price that was listed in the description line was for an extended warranty that she wanted, so she said 'ok'. She didn't get a copy of the sales agreement when she left, so we called the next day asking for one.
It took over a week of calling from us (every day) before they finally sent us the short form agreement. When we looked at the form, we saw that they had given us a $750 rebate on the car, yet, they didn't tell us about the rebate because they ADDED THE REBATE TO THE COST OF THE CAR! They also added a chargeback for a lease, even though we consistently told them that if they did this that we would not get a new car because we were happy with our old one and didn't need a replacement at this time.
Markham Honda are scammers, liars and cheaters and you should stay far away from this dealership. Do yourself a favour and take the extra 10 -15 minutes to find another Honda dealership to buy from. The extra money you spend on gas will easily be less than what Markham Honda steal from you.
Had a great experience with Janice, one of the sales representatives. She was in not in the least the 'pushy salesman' that I've encountered too many times while car shopping - she actually did far more listening than talking, and when she did speak, it was mainly to ask questions to clarify what my needs were. The sales manager, Wilson?, also made me feel very at ease, and went out of his way to make sure I left with a lease fee I was happy with. With the single, small exception of a rude interaction with a financing agent, I had an excellent experience at Markham Honda and would highly recommend it to anyone looking for a car.
I recently met Leon and Blair at Markham Honda who were incredibly respectful, kind and knowledgeable. I never felt pressured to make any decisions. They listened to what I wanted, what my budget was and they worked hard to find me the perfect vehicle for our growing family. I am incredibly grateful to them! Thank you!
Hands down the best sales experience I’ve ever had. Danish and Pervaiz we’re engaged, interested, helpful and attentive. The advice they gave and the genuine care that I was treated with made me feel like family. If you’re looking for a great vehicle and want to deal with top notch salesmen get to Markham Honda now. Make sure to ask for these guys by name. Excellent!!!
Very nice experience with the sales Jay. got a quote on the phone and decide to go and have a little chat. he is very straight forward, no pushing and not playing tricks. Tells the information just the right amount I needed. very knowledgeable and detail oriented. highly recommend this location
Recently purchased a car from here from Jay's advice, and i got to say he made the process very smoothly. Very nice guy to talk to in general and easy going. If you are looking for a car, I highly recommend Jay.
Great dealership! Well organized and super friendly staff. I had Danish help me purchase my leased vehicle and he was amazing. Thank you such a great experience. My future car purchases will be through this dealership.
I recently leased a civic in Markham Honda. They give very professional suggestions especially Leon Chen retention manager who serviced us. He is very professional and reliable. Thank you for all helps make everything going easy. Definitely I will recommend my friends if they have any need! Thanks.
I purchased a nice used Odyssey. The sales rep. Winni Zhang was wonderful. She was the nicest person I ever bought a vehicle from. She truly done everything to make me happy with the purchase. I was not able to purchase the van at a price lower than advertised. But she did have a couple of items repaired for me at no extra cost. I know it is her job but she worked hard to make me feel comfortable and at ease throughout the entire process. Everyone I talked to or came into contact with were helpful and pleasant, starting with the ladies on the front counter to the sales manager. I think they are good people you can trust.
Thanks Winni, my wife loves the van.
I was really impressed with Ming from the Service Department. His effectiveness to communicate with customer(s) are outstanding. I dropped my vehicle off for a recall first thing in the morning and Ming made my morning a lot easier.
Overall, I had a very good experience with the Service and Parts Department.
Took my car in for servicing, overall was a good experience, Melissa (service advisor) went out of her way to help me, provided convenient shuttle service, and ensured that I was in the loop, that my car was fixed properly, and maintained good communication with me the whole time. Alvin (Service Manager) is a valuable member of the team, even though he is very busy, took the time to help me with an issue with my other car and went above and beyond in regards to customer service. Thanks!
I recently purchased my new car from this location. Everyone was very helpful especially Jerad. Everything was seamless and my experience was pleasant. I would recommend this dealership! Jerad also got back to me a day later to check in on how everything was going with the car which made me feel like a valued customer!
I wanted to share our fabulous recent experience at Markham Honda. Jerad is the reliable person who located the car of our choice. I really appreciate the assistance.Danish from the finance was outstanding, helpful and knowledgeable to deal with. The best thing to share about Danish is he replied to my email by 1.30am on Dec 31st I didnt expect that kind of late night customer service. He mentioned one thing during the deal that every customer should leave the place happy. I was impressed with his service. Would highly this recommend dealership to others.
I recently leased my first ever vehicle, I’m delighted with the service that provided by Leon Chen who is the retention manager in Markham Honda. He is very professional and knowledgeable. Keeps everything transparent and easy. Strong recommended!
Great dealership! Well organized and super friendly staff. I had Season help me purchase my leased vehicle and he was amazing. Thank you such a great experience. My future car purchases will be through this dealership.
I am a long time client of the dealership's service department and wanted to make specific mention of one of your customer facing associates Sylvia.
Sylvia is wonderfully suited for her role. She is highly attentive, always smiling and creates an amazing customer experience when visiting the dealership.
Her demeanor and friendly disposition are certainly a huge reason why I continue to patronize Markhan Honda.
Great Job Sylvia!
Amazing service and extra professional. I have 16 accord v6 and after the timing belt, spark plug package the vehicle is running so much smoother. Highly recommended.
Had the most amazing service thanks to the lovely lady at the cashier desk, Valerie. I was coming in for service and needed a ride to work. She lead me to the lounge and helped me to some coffee and snacks. After 10 minutes she personally came to notify me that the drivers were running a little late and that she would be more than happy to order me an Uber since she knew I was in a rush. Upon arriving to pick up my vehicle, she had everything ready for me to go and made me feel like more than just a customer. I will definitely be coming back to Honda with such great service!
Went in for my annual winter tire change today. The staff at the cashier and service desks were very helpful and polite. However my experience today was very unpleasant. I can't speak about the dealership as a whole however this review is directed particularly at the shuttle service and individual who returns the vehicles to the parking lot after servicing.
So what were the issues? I left my Honda Odyssey at 1:45pm, after which I took a shuttle home. According to my invoice my vehicle was ready since 5:34pm, at around 6:00 I had received a call from the driver telling me that he was on his way. So I waited but my driver never showed up by around 7:45pm I decided to call to check on the driver. I got in touch with the front desk receptionist who told me that the driver confirmed that I no longer needed the shuttle service. I don't know what happened because I did not receive any other call from the driver maybe the driver had me confused with a different client. So to prevent any more delays and to avoid any more issues with shuttle drivers I decided to drive down with a relative and retrieve my vehicle personally. At this point I was willing to forgive the driver because mistakes happen however after retrieving my vehicle and getting ready to go home. I noticed that the rear door indicator was on which means that the rear door of my Honda Odyssey was not fully closed and please note that my vehicle was carrying 4 regular tires with rims attached. So the member of staff who was in charge of putting my tires back into my vehicle and driving it to the parking lot either didn't realize or didn't care that this may have been a safety hazard had I driven off the lot :) Anyways I hope you can improve on these areas if I choose to continue using Markham Honda.
I was not sure to buy a used car or lease a new car yet when I visited here. They got skills and very expensive talk to let me leases a new car. I Paid 500 dollars for some preparation fee and documents stuff, most importantly I paid because and only because seller said it can be refund. Next morning I realize leases cost way more than I expected. I went back to dealer and asked for refunds. They give me back nothing except impatient denial.
I looked around at different dealerships and found the car fitting my needs. Jacky helped me. Jacky was always friendly, honest, and knowledgeable, and I can trust that I got the best deal about my car. Thanks Jacky and his team for making the whole purchase experience of my new HRV easy and smooth.
I visited today Markham showroom at Kennedy for the first time. I was really disappointed with the customer service/sales staff. I was looking for a Pilot model, a used older model and doing my research. I walked in, some staff were sitting on their tables doing nothing...no greetings not a single word. I looked around at some cars then I approached one of the sales staff and asked about the older model pilot. He searched it up and informed me their is only one outside. He said it’s outside if I wanted to see it. I asked whether it’s open, he said closed. I paused and waited for him to offer opening it and showing me around...he did not. I went alone had a look from the outside and left the show room.
I guess the sales are making good money to the extent they don’t care about one client walking in. Well done!
Thank you
My first new car in Canada with a positive purchase experience at Maple Honda. My re. is Jacob An. he was so friendly, knowledgeable on the many questions I asked and also doing so fast in process. if anyone want to purchase a car, I will recommend to come this dealership.
Thanks again to Jacob An!
Huge super clean and friendly dealership! I went in for servicing and they've always been very no nonsense attentive with me.
They are also very conveniently located near many food establishments in case you have a lot of time to spend waiting.
To be honest to all, I would not recommend this Honda at all. As a customer, we here to buy or lease a car. They promised to get the car you wanted but in the end give you a random clearance color instead. On the promised and scheduled pick-up date, they let you to wait, wait and wait. They didn't give a exact date for you to wait as well. When you have no patience in waiting, you get to the store, the fat manager will let you just chose a clearance or even a demo car instead of a brand new car. Such a ridiculous situation ever! Both the dealers and managers were like this. Offering you a much higher price than the official websites and let you to bargain a bit. I refund in the end. Hope your guys never meet such disappointing people when you buying or leasing a car.
Hi there!
I brought my car in to your dealership this past Tuesday (Sept. 03, 2019) for service, and I want you to know how much I appreciate Melissa's (service advisor) level of service, patience and knowledge. Her great communication skills, and ready smile made the experience even better than I expected. I will recommend Markham Honda dealership to others in the future, and of course, I will return when my car needs maintenance.
Satisfied customer,
Serge Kaitaz
I leased and picked up brand new 2019 Honda Accord (Touring) from Markham Honda about 2 Months ago. I had visited few different dealerships prior, including other Honda dealerships and this was by far the best experience.
Our sales rep was Gerrard who did a phenomenal job explaining the vehicle, its features and also explained the lease versus Finance options. He is an expert, honest and so easy to work with and made us very comfortable.
Overall our experience with Markham Honda is pleasant and will go again
and recommend to anyone for their vehicles needs. We would like to thank the whole team for a great services.
Thank you!
I purchased a Honda Civic at Markham Honda and overall we had a great experience. The staff was very helpful and didn't rush us in our decision. Throughout our car search we experienced a lot of impatient sales reps.
Megan was our sales rep and she did a great job showing us different cars within our budget. We would like to thank her for all the help she provided. I would strongly recommend her to anyone as she didn't rush us, had great knowledge and was patient the entire time. I think we spent half the day in there and she really worked with us to ensure we were happy.
Also, Dave - the Assistant Manager provided us with exceptional service and an experience which we haven't encountered in a Honda dealership. His friendly attitude and personality made my family comfortable during the process. He made the whole experience smooth and we really appreciate his help and suggestions. Every time I go back to Markham Honda, I make sure I say hi to him as he went out of his way to help us and we thank him for everything!
Finally, Raymond the Manager at Markham Honda made everything possible. He really went above and beyond for us and we appreciate Raymond's commitment to ensuring we had a great experience. He is a very friendly Manager and addressed every concern we had and made the deal possible. Overall we really enjoyed working with Markham Honda and would recommend them to anyone. They offer great deals and are very patient with their customers. I definitely would go back to Markham Honda for my next vehicle!
Received phenomenal customer service from the service manager, Jerry. He was professional, friendly and extremely knowledgeable on the many questions I asked. He was able to turn my trip to Honda into an enjoyable experience, positively contributing to my long day. Thanks so much, Jerry!
I bought my used Honda Civic from this location a few weeks ago and I am very satisfied with my experience! I’ve been too a few locations but this one definitely had the most options in terms of used cars, as well as the cleanest show room.
I sat down with the sales representative Jerad and he was extremely helpful and knowledgeable on all the cars. He asked me all the right questions, questions I didn’t even know I wanted answered! He made sure I found a car with everything I needed and in my budget. After me and Jerad found a car I sat down with Danish from the financial team.
I’ve sat down with other vehicle financial advisors before, but Danish was the kindest and most intelligent of them all! He understood that I am a university student and my budget was limited and created a comfortable plan for me. On top of that he laid out every option possible very smoothly and made sure I understood them all. With other locations I felt as if I was just being rushed into buying a car because they wanted to make there commissions but with this team they even stayed at the dealership later than it was open because they wanted to make sure I got the best possible plan!
Thank you Markham Honda! I appreciate the assistance I was given in buying my first car! I would recommend this location for anyone thinking of buying a new Honda!
Positive purchase experience at Markham Honda. Process is smooth; price is right; deals are great; service staff are friendly. Thank you Season for helping me pick the right car. And I can always trust Ming to service the vehicle.
That’s by far the best dealership you can deal with, not only Honda cars are nice but people working in Markham Honda are incredible!!!!
I just got my second car from these guys and every time I be more sure of what I’m saying...process is very smooth ... prices are the best and they will give you the best deal they can give, Thanks to Ray and the management.
Let me share my positive and negative experience at this dealership. I’ll keep the name of the dealer that I had a negative experience with anonymous as I’m not that type of person, but I’ll defiantly give credit where it’s due to the dealer that made my experience at this dealership a lot better. This review would have been a 2 star one if not for Ali.
To start off let me say that communication was defiantly not one of the main dealer’s strong points as most of the time he would never respond back to emails. He also made my insurance broker frustrated as he simply did not want to provide him with the documentation required for him to settle my insurance on the car I was purchasing. Not only that but in the end he never even sent the correct finance information to him as originally I was supposed to have finance done through BMO but once it came to signing papers it ended up being TD. So when I requested that he send over the new finance information to my broker he simply never sent him anything, as I’m guessing at this point he didn’t care anymore since the car was off of his hands. Funny because I could remember him mentioning that he’s the type of person that likes to build long lasting relationships with his customer’s so that they could recommend family and friends. Yea… I don’t think that will be happening in this case.
One thing that I’ll admit was partially my fault was when I ended up coming to pick the car up, I’d assumed that on Fridays they were open till 9 p.m. I live in Mississauga so I takes me about 1 hour to get to the dealership with some usual 401 traffic. So, on Friday I messaged the dealer asking when my car would be ready for pick up and at 5:30 p.m he told me that the car has been ready for 2 days now. Not sure why no one bothered telling me anything, even though when I spoke with the person at finance, they said they will let me know. So shortly after I messaged back saying that in that case I would be coming by today (Friday) to pick the car up. Once I got there, it was around 7:30 p.m. and to my surprise, the dealership was closed. Luckily, there was a worker still inside working. Ali, who was still working after hours, was nice enough to open the door and ask me about the situation. Even, though he was not obligated in any way to having to have to help me, he called up his manager and the original dealer I dealt with on what should be done. Apparently, the original dealer said he did respond back to me, saying that they close at 6 p.m. but to this day I’ve never received that email. Ali proceeded to completing the transaction in order to hand the car over to me in a very professional and timely manner.
To my luck, Ali was also the person who originally got the car that I was purchasing; it was a used car, so I was able to ask him any questions the original dealer could not answer or just made up answers to. You read that right, made up answers. When I took the car to my mechanic to look at the car before purchasing it, I had a concern because on the car report there was an insurance claim that was identified as unknown which had me worried. I mentioned this to the mechanic and he mentioned that the side of the car was repainted and that probably that’s what the claim was for. The original dealer said that claim was for replacing a broken window. He even said that’s what the previous owner told the dealership. Pretty expensive window, I’d say, given the claim was for close to 6 grand. When I found out that Ali originally purchased this car I asked him what the claim was for and he said that the previous owner’s neighbour scraped the side of the car while backing out, which would make sense why my mechanic was saying that the side was repainted. Not sure why the first dealer thought it was necessary to lie, he could have just told me he didn’t know what it was for and it wouldn’t have been that big of a deal.
Anyways, I think that’s all I really had to say. Just wanted to give a final thank you to Ali for going above and beyond and showing what true customer service is about.
I just got my car Honda civic last week. The people are nice here. They fix everything for you. Especially Ali very professional and you can reach if have any questions. Find this guy his the best he helps you a lot. And find a good deal for you🙂👍.
Let me just say just. I'm so happy I went to Markham Honda to buy my Civic 2017. My sales rep Ali Naqvi was Professional, Dedicated and Personable. Glad I had the opportunity to deal with Ali, made my decision to buy a Civic that much easier.
Ali is a terrific sales guy. Knowledgeable but not pushy! Knows his product and the competition. I've had nothing but great experiences at Markham Honda!
I recently traded in my vehicle and bought a new car from Markham Honda. I went into the dealership on a Friday evening and Ali greeted me with a smile and was very patient as I explained what I was looking for in a new car. He took me out to the lot and showed me some options for cars that fit both my budget and my "needs" list (& even my "wants" list too!). He worked together with Raymond to determine an appropriate trade in cost for my Jeep and they worked with me and my budget to ensure I was able to leave the dealership a happy customer with my new Honda. Overall, it was a pain free experience and I would certainly return to this dealership solely based on the customer service Ali provided. I have never owned a Honda before but have been very happy with everything from the purchasing process to how affordable and reliable my car is. Would absolutely recommend.
Got my new car recently and I LOVE it. Thank you Jay Wu, my sale representative for his advice and patience. He is really knowledgeable and professional. He explained in details about the different model and features and gave me helpful advice to find the most suitable one for myself and my family. Not to mention the deal he offered was also great!
Walked in last week and met my sales Jay, he s absolutely helpful! Very sincere and nice sales! Very patient in explaining different car model and no hard sell at allll. He also found me the car within my budget with everything I want to have and got me a good deal.
My parents have been loyal customers to Honda for over 20 years.
I had purchased my first car November 2018 and was disappointed with the car I got. My sister and I had purchased the same model and her tablet and speakers were working just fine. After contacting the manager, my tablet was replaced but the speaker was still the same. I was upset because the manager in this department had told me that my speakers and the tablet would be taken care of. Once I had driven away from the shop I noticed the speaker still vibrating in an unusual manner still. At this time I had no chance to turn around because of traffic and the shop was about to close within the next 5 minutes.
I had contacted Ming who has been servicing my dad out for many years now. Even on his day off this man was able to help me out, that to me shows dedication to his customers. He had kindly asked Jimmy to help me out and go for a quick drive to listen to the issue with the speaker. He knew right off the bat what the issue was and was able to explain to me what it was. To give me a peace of mind, Jimmy had personally serviced my car and fixed the issue.
Thank you Ming and Jimmy for such excellent customer service!
This location has been super helpful! They're helped me lease two vehicles now and the staff is really friendly. Janice especially went out of her way to help me and made sure I got everything I need!
I recently purchased 2019 Honda Civic from Markham Honda. The sales representative that helped me out was Muhammad Abbas. I was very pleased with his professionalism and knowledge about the vehicle. He was very helpful throughout the entire process. He made sure I was getting the best deal possible. I would definitely recommend him to everyone purchasing or leasing a new vehicle from Markham Honda.
I got my new Civic yesterday. It was a great buying experience. Janice explained the vehicle and my options to me in detail. She also went out of her way to get me the price I wanted. Tom was also easy to deal with and made the transaction very smooth.
My car shopping experience at Markham Honda was great, but what made the experience different from other dealerships was most definitely the sales team that's eager to cater you with all your needs.
I personally was taken care of by Ali N (The sales consultant over at Markham Honda.)
This young professional is a very competent sales agent. He is not only friendly but passionate about helping others.
I would highly recommend visiting the dealership and speaking with him in regards to any inquiries you have or might have in the future about the purchase/sale of a vehicle.
Thank you Ali for all your help and making my first car shopping experience great. I am very pleased with my car and I will def recommend people I know personally to come check you out.
I just bought a car from here. Amazing service. Everyone is so friendly especially ray (salesman) and danish (finance manager). They got me approved in 30 minutes. These both helped me alot. Amazing personality and my next car will be from them again. I would surely comeback to ray and danish again. Amazing people
This is my second CIVIC with Markham Honda, Sales agent "Season" demonstrates professional and patience in explaining from the features of the car to the pricing analysis of payment methods. Also, the spacious show room and guest area made me feel so relaxing. The overall shopping experience is perfect !
Great place to find car. Guidance and deal I got from Season was helpful. I went to search other dealers but came back to them. He helped me with the process and it was very pleasant experience buying our family car.
Reza Baghani is an excellent sales person. Rose is superb marketing person. You are very lucky to have these two on your team. They brought me back to your dealership otherwise I was gone. Y. Qureshi
Previously, I bought my Honda vehicles (2009 Civic and 2013 Accord) from Pickering Honda but this time I had an excellent A+ buying experience with Stanley Wang for 2014 Honda Civic Touring. He was able to see my requirements and we negotiated a deal with some optional sedan package. We will definately deal with him again and refer my friends/relatives. He always respond to my calls during all my pre-sales enquiry. He was able to explain the bells and whistles of the car during final delivery. He is a valuable asset for the Honda Dealership. Keep up the good work, Stan!
H & P
I am very happy to purchase my new Honda Civic from Markham Honda. This is the second Honda Civic I bought from this dealership. The dealership has a very good team. I have to thank Mr. Frederick Li for his excellent service and patience to explain all the new features to me and now I am enjoying the new Honda Civic very much.
Picked up my leased 2014 Honda Civic EX model and I must say my experience at Markham Honda has been excellent! I was served by sales consultant Kore Kwong and he was extremely polite, courteous, knowledge-able and made me feel like I was his number one priority. I would definitely recommend anyone to go to Markham Honda if they are considering financing/leasing a Honda.
My experience with Markham Honda has been amazing! As a family we have purchased 3 vehicles from the same sales and leasing consultant. Pervaiz Gauhar is very knowledgeable and caring. He is able to help us choose the perfect vehicle. Not only has he done it once, but also 2 other times. Thankyou Pervaiz!!!