Tommy portopapas and Gianni Fabrizio took my money and didn’t refund it to me even though I wasn’t approved to lease a car why did you put the money in your pockets liars and thieves.
Gianni fabrizio is a liar and a thief.no one need to deal with him try dealing with someone else.
I had a great experience during both visits to buy my new car. Holly was great at communicating prior my visit via text and at the store; everything was well explained plus she was really friendly with me and my puppy. Chad and Holly accommodate to provide a great service inside and outside the store without trouble. Also, both follow up during the process and afterward too.
Really happy with the service :D
My experience with London Honda as a first time buyer was exceptional from start to finish. Tony and Chad were both very honest, helpful and made the process very easy and stress free. They were so patient with all my questions and made me feel so welcomed and at home. Both went above and beyond to help me without making me feel pressured to make any decisions I wasn’t sure about. I’d definitely recommend London Honda to anyone looking to get a new vehicle.
Absolutely 100% satisfied with the service from Sam in the sales department. I am in love with my 2020 civic sport coupe and Sam knew exactly what I wanted. He is my go to guy now for car sales and would highly recommend him to anyone.
I never post reviews but I was so impressed with the service at this Honda location I feel obligated to.
I recently bought my first car here. Rob and Chris were absolutely fantastic. They are great at what they do and make you feel very comfortable. They were so patient and ready to answer any questions I had (alot of them!) and explained everything in great detail and easy to understand as a first time buyer.
All of the staff had smiles on their faces and the atmosphere was all around very welcoming. You can tell they enjoy what they do and that they truly care for their customers.
I cannot recommend this place enough!!
No doubts, 5 out of 5.
Tony D was an awesome salesmen, straight to the point with no beating around the bush or pushing towards other upgrades.
I said what I wanted and he found it !! Also a shoutout to Tom in the finance department BOTH were incredible and I will be back at Honda for my next purchase !
A big shout out to Billy Young! On a very hot day when he was juggling multiple clients, he was calm and patient with not only us but with all his clients. He is very knowledgeable and was able to answer all our questions (and there were many) while staying professional. Thank you, Billy, for making our Honda experience enjoyable and fun!
Toni helped us buy a used truck. We had a wonderful experience. He was very honest and helpful throughout the process, we felt that we could trust him to help us make this decision. We are very happy with our purchase. Thank you, Toni!
We had a wonderful experience with London Honda. The Sales people are very kind and answered all our questions with a lot of knowledge, and the finance department did not oversell, but they offered all the options for us to consider in a low pressure kind of way. And on top of it all, we LOVE our Civic. It is so comfortable, great gas mileage with lots of room for a smaller car. I highly recommend London Honda. And I highly recommend the Civic.
My experiences with London Honda have always been great. This is my second vehicle I have purchased from them. Sam and Jeff were great to deal with and considering my purchase was entirely made through the comfort of my home, they were able to put my mind at ease and answer all of my questions quickly. I recommend London Honda to anyone wanting to purchase a vehicle.
I had Holly help me from start to finish with Bill helping on the financial paperwork part. Both were very friendly and in no way pushy on anything. I am very wary of car salespeople from my experiences before but this specific Honda dealership did not make it feel like I even had to buy anything, just happy to show me around.
Holly was great, very professional and also just a decent person to have spoken with.
Be weary of getting service done here.
I own a 2015 Honda Civic that I purchased used 6 months ago, it needed a routine oil change so I made an appointment online to get it done, I dropped off my vehicle in the morning and a few hours later I got a call saying that my vehicle needed a bunch of repairs on the brakes, a $67 oil changed was being quickly changed into a $1300 service, my brakes had been feeling fine to me so I was really questioning why it needed to be done, when I asked if there was any way I could do half today and half at a later date due to my financial situation I was told no that it all needed to be done and that my vehicle was not in a very safe condition to be driving.. I told them to just do the oil change and I picked up my car later that afternoon.
I then took my car to another garage for a brake inspection and was told that nothing was wrong with my brakes and that they are still in perfectly safe working condition and that the work should be done in the next 6 months to a year and that I could spread it out over multiple appointments as to not break the bank, this was quite a relief.
I am very disappointed in the customer service I received at London Honda and will not be returning to have service done here. Unfortunately I feel like because I am a young woman I was taken advantage of to try and get more money out of me.
I enjoyed my experience working with London Honda recently. Tony exceeded my expectations. He was knowledgeable but also gave me time to think about things - I enjoyed that no one was too pushy. Tony respected my budget and worked hard to get to a number that I was comfortable with. Thanks again!
Amazing service! We went in just on a whim thinking we will never find a car locally that was in our budget with the specs we wanted. Then we got Hilda as our sales rep and she changed everything. She gave us hope. She was so honest and straight to the point with us. I truly appreciated the transparency! The process was smooth and so easy. We've had our car for about 2 months now and we love it!
London Honda is not like the others there's no comparison. They are truly in a league of their own.
强烈推荐Steven，我们可以中文交流无障碍，服务特别耐心，真心推荐. I just picked up my vehicle today, I would like to take a minute to thank Steven Sun and all the London Honda team members. Steven is my salesman, I have visited a lot of dealerships but I have never met any sales person like Steven, he is very knowledgeable and patient. He can explain everything with simple words which really helped me easily understand the vehicle. Again thank you Steven!
If you need a salesman he is definitely the best!
I've been with London Honda for almost 3 years now. Every time when I go for oil change or services, I looking around displayed cars and thinking about my future vehicle :)
Then I met a lot of dealer guys, specially Tom Yang, he almost answered all my questions and made me feel not worry on getting out of my current lease. It's like the guy in the US says, "Everything will be fine" and it is. I drove all the way down to London from Mississauga for having a good deal and see Tom Yang dealer.
So I got a new car, Honda Pilot with very very great deal, want to say thank you and all your hard work made me a building more trust on you and London Honda.
I hope to see you guys soon :)
To London Honda:
My wife and I were interested in the option of buying a good used Honda CR-V, and Chris Lemon-Sarris was the Product Advisor who assisted us at London Honda. We found Chris to be professional in his service as well as knowledgeable of the Honda CR-V and its options.
His contact with us was both courteous and friendly. Chris was both helpful and patient in responding to our many queries.
After checking out the car, giving it our “okay” and purchasing it, we discovered an inner door panel that was cracked in two places, and Chris even helped us resolve that issue. We really appreciated that extra effort on his behalf.
Chris even suggested we could call him if we wanted any help in setting up service appointments for our CR-V.
This was our first auto purchase from a dealership in years – we’ve bought cars from private owners in the past – and our contact with Chris gave us confidence with respect to dealing with London Honda in the future, both in terms of servicing the CR-V we purchased now, as well as considering purchasing from London Honda in the future.
Don
My wife and I recently purchased a Honda Pilot from London Honda. It was clear they really wanted to make a deal with us and they tried to accommodate us as much as possible. I do believe our sales associate Tom Yang really did try to get us the best deal possible, going back to the manager to nagotiate a lower price several times until we reached an agreement. Overall our experience there was positive.
I had an issue with my winter tires not being safe after putting them on myself with a friend and we couldn’t figure out what went wrong. I called Jim Ashton and the service department and was treated so well. Jim made sure that I was safe and even stayed late to make sure that I was alright. Thanks for the awesome service experience.
Super pleased with my experience at London Honda! With Tony Dani’s great service and help, I purchased my first car! Tony made it easy to find the right car, he is very patient and accommodating! I test drove multiple cars before deciding on the right one, and when I did, got to sit down and work out a financing plan that fit my budget! Overall, I had a very smooth and pleasant experience purchasing my car with Tony’s help at London Honda!
Sam was a great salesmen to go through the process of buying my first vehicle. He was very helpful in terms of figuring out the correct vehicle for me, the financing rates and getting a great deal! On top of that he referred me to Tanner in the accessories department who provided exceptional service in getting winter tires and floor mats for my new car. Even after the purchase Sam stayed in contact with me to make sure everything was working correctly and promptly responding to any question I had. I highly recommend this dealership for their exceptional service, especially Sam and Tanner!
I recently had an issue with this dealership regarding my winter tire package installation. I reached out to them, and in the end, they did correct the situation. They did ask that after our interaction, if I could leave them an honest review, so here it is:
No, I don’t think London Honda, or anyone, deserves an award for correcting poor practices only when called out on them. In the end, they’ve only done what they should have done in the first place -without all of the fuss.
That said, many businesses won’t hear you out, won’t address your complaints, and won’t own, or correct a mistake. London Honda did. I certainly don’t want to discourage that kind of behavior. I think it’s a big step in the right direction.
In July I purchased a vehicle from London Honda, and as their summer winter-tire sale was underway at the time, I purchased a winter tire package that London Honda would store until fall. I paid for what I was told was a high-end winter tire package, that was a great match for my car, and was at a really great price.
When I finally got to see my new winter tires (after my car came out of the tire swap service in the fall) I was surprised to find they were of low quality, in rough shape, and not the recommended fit for my vehicle. The price of this set was substantially less than what I had paid for.
When I brought this to London Honda’s attention, I was given excuses that honestly made no practical sense. Regardless, they did acknowledge the discrepancy between the price I paid, and the package I received.
They were able to remove that set, and replace them with an appropriate set in short order. They also acknowledged that I had a less than ideal sales and service experience with them so far, and gave me a vow to do better in the future.
Though I do wish my experience with them had started a little more positively, I’m happy with this turn-around, and it has gone a long way to restoring my confidence in them.
Just picked up the used Pilot we bought. Billy Young was our advisor/salesperson. I’ve bought a number of vehicles and this was a seamless experience. Great vehicle. Billy was very knowledgeable and just gave us the info we needed to feel confident in our choice but we never felt the pressure to buy. I felt respected which is definitely not something I have felt when I have gone to purchase a vehicle in the past. Will be back to London Honda (where we have purchased used vehicles in the past) and will definitely want to have Billy as our salesperson/advisor.
My husband and I visited London Honda yesterday just to look at a couple cars and get an idea of what was available. He made an appointment and we meet with Chris Lemon Sarris. He had many great options prepared for us to see. He then told us of a vehicle that just came in that we might be interested in. I was and we took it for a test drive. Chris was great explaining the vehicles history and we spoke of our budget. He worked with us to get the car we wanted within our budget and even managed to get us some extras which was a bonus!
I would recommend going to see Chris and the staff at London Honda if you're looking for a new or used vehicle, it's well worth the trip.
I had a great experience with purchasing my last two vehicles at London Honda. My sales person, Billy offered a paramount sales experience in both cases and worked diligently to get me the vehicles I needed to suit my needs.
As well, dealing with Ashley Rose and Giovanni Fabrizio as the financial services managers were both polite and helpful.
Thanks for providing a great experience from start to finish.
We had a great experience buying an Odyssey from Rob Laithwaite. You can tell he's a seasoned salesman: very comfortable with the whole process, knowledgeable, and generally took great care of us. I'd go back to Honda again, and would specifically seek out Rob. Well done!
No doubt Honda Civic is one of the best cars ever. However, if you want to waste your time and feel humiliated, London Honda is the right place for you.
After 2 visits we agreed on the price but when it comes to complete the deal everything changes, and "NO" sorry Sir we made a mistake. Price X is not possible and you have to pay X+Y to get the car. You know what, forget about it.
It was my first time buying a new car off the lot. Billy was my salesman and Gianni was my financial service manager. C Couldn't of been happier with both of their customer service. They walked me through every step of the way and it eased my mind of the stress of this big purchase in my life.
I would 100% recommend London Honda to anyone looking for a used or new vehicle.
Thank you soon much again.
I purchased my first Honda civic from London Honda in 2004 and have had positive experiences ever since. Today I had issues with my blue tooth and I went to the service department (did not have an appointment) and David Pope assisted me and resolved my issue in minutes. Will continue to do business at London Honda; and purchase my next vehicle there. Thank you.
About 6 years ago I was purposely cheated by the service manager at London Honda.
My 2015 CRV was towed in with a failed starter. I was charged the 3 hour rate, which is for changing the starter on the 2006 model, a completely different vehicle. The starter on the 2005 is much more easily accessible and takes more like an hour to change. At one point, he told me that it wouldn't be too much longer. I could see my car parked outside! I've regretted many times not laying a fire under that man with Honda Canada. I will never be back to that dealership.
I am really happy that I chose to purchase my Honda at London Honda. The dealership was one of the more positive experiences I have had. Other places I visited had salespeople that were just looking for the sale rather than considering my needs. A special shout out goes to Hilda and Jeff. Hilda was the salesperson I worked with and she was amazing throughout the whole process. Hilda was friendly, informative and helpful - which made the process very enjoyable. I'd highly recommend her when you visit. Jeff was also very supportive in explaining the major differences to consider whether we purchase or lease. I will say that I visited a few Honda dealerships, and this one was definitely the best experience I had. I would recommend this location for anyone considering a Honda as their future purchase!
What a great experience I had with London Honda. It all started with an online enquiry that was promptly replied by Larissa. She then set up an appointment with Murat, who was amazing! Murat was patient, knowledgeable and very professional throughout the whole process. Murat helped me choose the perfect car to accommodate my needs and budget. Then I was introduced to Jeff who did the financing and all the burocatric part of the deal. Overall this car shop experience was easier than I ever expected. Thank you guys, you are one heck of a team. Honda is lucky to have you represent the brand.
My partner and I have purchased 2 vehicles in the past year from London Honda and have had an amazing experience each time. Our first time Reece was our salesman and he was incredible, he took time to walk us through everything and make sure we picked the right vehicle for our needs. Our second time, we had Dave as our salesman and Reece who appraised the vehicle we traded in. Our second time was just as great as our first and Dave helped us trade in our vehicle and made sure we got exactly what we wanted! Gianni also helped us so much in picking an extended warranty that fit our finances and needs. We always feel so comfortable and welcomed at London Honda and definitely will continue coming back and recommend to friends and family.
I am extremely impressed by London Honda. The dealership has a fantastic atmosphere and everyone is friendly and eager to help. I'd like to give a special thank-you to Murat and Erin who delivered unparalled service to me. In the past I've found car buying to be a stressful endeavour however this time around I genuinely enjoyed shopping for a vehicle. It has truly been a breath of fresh air and I thank you very much.
I had a great experience at the London Honda dealership. My sales associate Doug Taylor has a wealth of knowledge about Honda vehicles and helped my wife and I decide on the right vehicle for our needs. I’m very happy with my experience and my new 2019 Honda Civic!
Went to service my Honda civic for the first time last week and had a good and quick customer service experience. I had a shuttle take me home while the car was ready and I really liked the text message updates. When the car was ready I got the chance to enjoy the BBQ they have on Saturdays, which was great and a nice gesture from London Honda!
Every experience we've had at London Honda over the past 3 years has been amazing and positive. The staff are friendly, knowledgeable and professional. In all of the departments, the service across the board has been exceptional. The staff have your best interests at heart and truly take the time to ensure that you are taken care of throughout every step of the process. A very special thanks to Jim who went above and beyond for us and for that we are so grateful! We highly recommend London Honda to our friends and family and anyone looking to purchase, lease or service a vehicle!
The guys at London Honda took care of things for me. I recently had a problem with my A/C on my Honda Civic. Dave and Jim in service were amazing to deal with, they took great effort to make sure I was satisfied with the service I received and my A/C is working!
Thank you very much!
Came looking for a civic in a specific price range. After initially having nothing available, they contacted me a few weeks later with exactly what I was looking for.
10/10 would recommend Honda for everyone.
The staff are very helpful and they understand you and the service required. Their services are very competitively priced, and the work they do is very well done. It's a busy shop so it can take a couple weeks to get an appointment. Also, if you're concerned about the time it takes to work on your vehicle, ask them when booking your appointment. I had a previous situation where it took a lot longer than I thought it would and was only told when dropped off my car.
This post is an update following my most recent visit.
Thank you LONDON HONDA!!!
Special thanks to Murat and Chad. They were excellent & took care of me very well. Everything was done as agreed, I had an excellent experience from start to finish. I am loving my new car and have fallen back in love with driving. I will be seeing you guys in the future. All the best till we meet again!
Sincerely,
Roy
When I first arrived at London Honda they sales team were eager for my business, they were kind and helpful.. until I purchased my vehicle. The service I’ve received since then has been extremely poor. The first issue came on the day I arranged to pick up my Honda. When I made note of damage to my rims. I was assured that the damage was covered in the protection package I had purchased. A few days later when I tried to make contact to have it repaired I was greeted with an email stating that the sales rep that had helped me was no longer with the dealership. The person I was forwarded to made little effort to resolve the issue. I was pretty much left high and dry.
The second issue that came was the fact that I waited 3.5 hours for an oil change. Not only did I wait 3.5 hours for a simple oil change, they used a regular oil. (instead of the synthetic oil my vehicle requires)
My vehicle comes with nitrogen inside the tires in which they instead filled my tires with air.
during the check in for the appointment I made note of my protection package, provided a copy of the product protection and was told again they can’t fix it.
The most recent issue came when I contacted the Manager that had sold me the package via email and didn’t receive a reply. I’ve since sent 3 emails since October 2018 and have never heard back from anyone.
Whenever I’ve been asked about my Honda, I reply with how much I enjoy my Honda, but the dissatisfaction of the dealership I went to.
Phenomenal service at London Honda. I had the pleasure of dealing with Billy Young, he went above and beyond in terms of what you would typically expect at a dealership. He was informative, and very knowledgeable and seemed to be quiet passionate about Honda’s. I would recommend him to anyone, my dad will be making a visit when he is ready to buy a new car as well, as he too was very impressed with the service at London Honda. We love our new Civic Sport, as new parents, I’m glad my husband can have a sports car that has a surprisingly big back seat for a car seat and two adults comfortably!
Very pleased with my experience at the dealership. Sam was extremely patient and offered several options/solutions to my search for a new car, really enjoyed dealing with him and would recommend speaking to him when you visit. Thanks for all help & advice
My wife recently purchased a new 2019 Honda Civic from London Honda and I was thoroughly impressed with our entire experience. Plus, the facility was incredibly immaculate.
Bill was a consummate professional who possessed great product knowledge and made the entire selection/purchasing process far smoother than what I am used to at other dealerships. Top notch!
From the finance perspective, Chad was remarkably supportive and his insight was extremely valuable.
Overall, I cannot recommend London Honda enough.
I have been a customer of London Honda since the Civic was first introduced to Canada!! I've purchased 5 Honda's and the last 3 I have had the privilege of dealing with Peter Park. Peter's honest,straight forward approach and the overall professionalism of the dealership has made me a repeat customer.
My husband and I just recently picked up our fourth new vehicle from London Honda in the past 10 years. We have dealt with Peter Park and Lawrence Lee throughout the years and have found them both to be very polite and extremely knowledgeable. Peter Park has been very thorough during our meetings and has taken the time to explain things to us so that we were completely comfortable throughout this process. We feel that we got the best deal possible and that all the information provided to us was accurate which made the process less stressful for us. Everyone we have had the pleasure of meeting at London Honda, from the receptionists, service advisors, mechanics, shuttle bus drivers, sales people and management have been polite and accommodating. This, coupled with the fact that London Honda stands behind the product that it sells is why we are repeat customers! We have the peace of mind and comfort knowing that we are driving a safe, reliable vehicle.
I have been purchasing from London Honda for a number of years now (on our 5th vehicle) and we have always been pleased with the care that takes place when doing business with this excellent company. We prefer to be in fairly new vehicles, but have been purchasing pre-owned until recently. We have been really pleased with the service provided by Roy Ellis who has watched out for us and our particular needs for a many years now. He is very helpful and patient while we deliberate what we believe are in our best interests. He provides good information, but never goes for a 'hard sell.' He is a very ethical sales person and his follow-up is excellent. This a company where customers are well served. I would strongly recommend that when you consider a lease or purchase that London Honda be at the top of your list.
Around ten years ago we first came to London Honda when we were in need of a new car. From that first experience until now and into the future we will always go back when we need a vehicle.
The staff at London Honda have always made that extra effort to ensure we are well taken care of and that our vehicles are too, right down to giving sessions showing all the features of our vehicles and how to use them, to maintenance and down even to how to wash it to keep it looking it's best.
I recommend to anyone who asks, buy a Honda, and visit the caring staff at London Honda. You will be happy you did.
Quite simply a terrific experience. I have just picked up our third vehicle from London Honda in the past few years and have had nothing but great experiences with all the people and steps through the process.
My wife and I both dealt with Peter Park and found him to be friendly, extremely knowledgeable and professional. It seemed that every question we posed (technical/specs, model info, financial, etc), he handled completely and without hesitation.
Previously, I was fiercely loyal to a different auto manufacturer however in recent years, mostly based on Honda's quality and the professionalism of London Honda, I cannot see myself purchasing any other type of vehicle.
In our repeat transactions with London Honda, I cannot understand how any reasonable person would have any problems. Perhaps people writing negative reviews do not have experience with other, less skilled, dealerships or they do not have perspective over the fact that this is a business and cannot look beyond their unrealistic view of their situation.
In any case, a few years from now I will be happily contacting London Honda again.
I have been to London Honda twice now for car repairs of my Honda Accord. Both times I have had a great experience.d
First of all - their price estimate is accurate, and when I talk to my father who has a mechanical engineering degree as well as a mechanic license, he confirms their prices and quoted labour times are accurate standards. Reliable quotes, fair prices, and proper work is what people look for, and this place offers that.
Second of all, their customer service is very good, they are friendly, and the waiting area is nice.
The other great thing about this place is that they wash your car. They did that both times that I went and it was a nice bonus/surprise to see my repaired car nice and shiny.
I trust this dealership enough that although I don't live in London any more, when I visited London last weekend, I opted to leave my car here for the week to have some repairs done instead of finding a new dealership and took the VIA train back. When I picked up my car this weekend, the service and repair job was phenomenal yet again.
Please go to this Honda dealer. I had a bad experience with the Westgate honda dealership on oxford - they will over charge you in labour, parts, and of course do not do the free car wash.
Thank you once again :)