Had the pleasure to meet and buy a new CRV from Randy ? New car manager. Our 2019 was stolen why on vacation from a hotel in MIssissauga. Randy showed a great deal of compassion knowing we only had the 2019 for 2 months. He worked out a great deal that replaced our CRV with little increase in costs. It was a bad situation made much better by Randy and it is appreciated...thank you
I recently had service at Kingston Honda : Very satisfied Friendly staff and great service to my Accord. Highly recommended. Five Stars .
There’s a reason that out of the 83 Honda Dealerships in Ontario, Kingston Honda is the second worst rated.
Trust the reviews and don’t buy or service your vehicle here. Save your money and time.
Go to Belleville (West City Honda) or Smiths Falls (Rivington Rally Honda) if you can.
I’ve had nothing but bad experiences since the first time I stepped foot on their lot. I was young and naive when I bought my first car in 2016 and to this day my biggest regret was not checking their reviews before buying from Kingston Honda.
I had a great experience buying from Kingston Honda. Daniel Lopes knows his information and was very reassuring, which made my decision very easy. I would definitely buy from Kingston Honda again!
Bought a 2020 CRV. Cindy our sales lady was very knowledgeable and professional. She came right out and helped us before her shift had started. Was a pleasant experience buying a Honda. Jason Willis and all the staff there were very helpful. Would highly recommend this dealership to all. It’s our third Honda , and have never had any problems
We started looking for another vehicle a couple of weeks ago and since we were considering a Honda CR-V I visited the Kingston Honda website. I called in about one I saw listed and Doug Crain answered my call. He has been a pleasure to work with and even told me about another trade-in he was working on taking in - which ended up being the car we purchased. Doug is very friendly and there was no high-pressure sales pitch at all, just helped us find something that fit our wishes! The Used Sales Manager, Randy, was very welcoming and easy to deal with as well. Thanks Kingston Honda.
A very positive experience. Honda Civic speaks for itself. I didn't have to be talked into buying it. I traded in my 2012 Honda Civic so knew how reliable it is, so it was more about the buying experience for me. Everyone was great. Daniel Lopes, Jason Willis and Kevin Reid were helpful, personable and treated us with respect. Everything in the car was explained well when we picked it up. I got a good deal on a great car. Thanks.
Recently took my 2016 Civic Coupe in for service. The a/c had failed and was blowing warm air again, since being repaired under warranty last year. I knew my long commute (and significant KM's) would put me out of warranty coverage this time.
I was going to take my car to my 'go to' mechanic downtown who sometimes helps me on the cheap but what you get at the dealership, despite it being more expensive, are certified Honda mechanics, genuine Honda parts, and what's usually missed: recently announced/extended warranty service. In my experience, some local mechanics either don't bother mentioning these or don't even know about them until months later.
In any case, I had an intermittent brake noise issue that I knew had to be taken care of as well (brakes, rotors, and pads). I also hadn't done the Honda recommended transmission fluid change, so I decided to take care of multiple issues while I was there. Luckily, I had accrued some recent OT at work, so I had a little extra in the bank.
At the end of the day, it was an expensive trip compared to the work I have had done elsewhere, but I always expect to pay a little more at a dealer. You get better parts, you pay more in labour. It is what it is.
When the a/c stopped working a few days later, I was less than impressed! BUT, it turned out that the a/c work I paid for (a broken o-ring on the a/c pressure line) was actually a much bigger issue.
Upon taking it back in the next week, I found out that the damaged o-ring that had been fixed actually allowed them to find the bigger issue: the condenser had holes in it and needed to be replaced (an expensive job).
Having already spent the money I had set aside for the work, I was upset and ready to give up and try my guy downtown... Enter Jason Willis! :)
Jason spoke to the service department and worked with Honda to get my condenser replaced under the extended warranty. He also waived the cost for the second day of work...and did it all with a smile and empathy for my situation.
This guy is the GOAT. If not for him, I wouldn't come back...but I will because he has never let me down! Because of him, this 1 star review is now a 5.
Satisfied and will return (and buy my next Honda from him as well). Cheers!
Wonderful experience! Dealing with Honda Kingston was a pleasure: the service is always excellent, efficient and prompt. This was my second car from this dealership in 10 years. Daniel was very helpful in answering all my questions and giving great advice. I would recommend Honda Kingston without hesitation to everyone!
Thank you very much.
Santina Donini
Service was excellent I just took my fiance's car for change summer tires and an alignment staff was prompt an let me know of a minor future repair to avoid further damage on the suspension system in the car. Besides Honda's are my favorite cars they are known for their reliability and performance also so stylish. Totally recommend this place.
Both my dropping off and picking up my car was great. Great customer service, friendly staff, and they are following social distancing while proving service. I also like the fact that they send you a reminder for your car maintenance in case it slips your mind.
VIP service from Jason! He took care of every detail and made our purchase experience fun and efficient even in challenging times. Great new Honda CRV Sport model and we are very pleased with the car and the Honda Team! Great job everyone!
I had the most superior experience at Kingston Honda. I highly recommend buying your next Honda here.
The sales team were very knowledgeable and patient with my decision on purchasing a 2020 Civic.
Head on in and see Jabril (sales) you wont be disappointed! I also wanted to give a shout out to Jason Willis, thank you so much for everything!
I was out shopping when the Tire Inflation light came on. I drove directly to Kingston Honda. The service department took my car right in, told me I had a nail in my tire, and fixed in within a half hour.
Excellent customer service!!
Had a great experience buying my first new car with Kingston Honda. Daniel Lopes was my salesman and did a fantastic job and is incredibly knowledgeable. I couldn't have asked for a smoother process in purchasing my beautiful new crv. The manager Jason is also very friendly and helpful. I would highly recommend choosing this dealership.
I purchased a used vehicle from Kingston Honda back in January and I worked with Payton. She was really helpful in explaining the buying process and was knowledgeable about the vehicle and it's features, which meant a lot as this was my first car. Everyone at Kingston Honda made us feel very welcome and they made it easy to navigate the process. The car had a few minor issues that needed to be fixed and Kingston Honda fixed them all without any issue! I'd definitely go to this dealership again and highly recommend them :) thanks again!
I received my appointment quickly, in less than a day from phoning in to the service department. My scheduled maintenance time was 2:30 and my car was seen a little earlier than scheduled! In less than an hour I was on my way.
Once again Mika, the service manager who took care of me, was very thorough and explained the repair clearly. He is someone that I trust to give me the honest picture every time.
Thanks for excellent service once again.
I had a 8 am appointment for service and was promptly and courteously met by an advisor. I opted to wait for the service to be done and was offered coffee or other hot beverage while I waited. This was my first time since the renovation of the showroom and service area and was impressed with how nice it was. I was told my estimated time would be about 45 mins however my vehicle was completed in less time.
Well done Kingston Honda.
My fiancé and myself came in after hearing about a promotion for some of the different Honda vehicles. We went in and test drove the Honda Civic 2020 Touring and our sales associate Dan Long was attentive to our every need. We had originally anticipated test driving the sport model as well but fell in love with the Touring Trim features immediately. Steve was the sales manager we dealt with and he was fantastic as well. The team managed to deliver our car before the new year which was also greatly appreciated. I would highly recommend dealing with Dan and I know personally if we need another vehicle we will go through him! Thanks to everyone at Kingston Honda who made our buying experience as smooth and smooth as possible! 10/10 on customer satisfaction.
Christopher R. & Charly F.
Kingston Honda made buying a new car easy and stress free. Cindy and Randy go above and beyond for there customers. would highly recommend going to see them if you are looking for a new vehicle
Best experience I have ever had. Dan Long walked me through the entire process. He took care of me and made sure I was very satisfied. He listened to my concerns and dealt with them. Dan was extremely knowledgeable and walked me through everything the car offered and answered all of my questions. The whole team was amazing. I was treated like family and everyone welcomed me to the Honda Family. I just bought a 2020 and my next car will DEFINITELY be Honda. Thank you all. I LOVE MY NEW CAR!!!!!!!
I have had the most wonderful and professional experience with the Kingston Honda team!
Peyton specifically worked with me and her dedication to a great customer experience is beyond reproach.
The whole team continues to provide excellent and timely services and support.
Kingston Honda has always been a friendly place with knowledgable staff. Of course Honda products are not cheap but known for their legendary quality. Our 2006 Accord has always been a pleasure to drive and our new 2019 CRV gives a very pleasant drive along with amazing fuel economy.
I have bought 3 Hondas from here and every time I've had a great experience! I went in right after having my son and with my financial situation changing I went and spoke with Cindy and they were able to hook me up and worked around my budget. The last time I was in for a service they also worked around my budget (again parental leave) and I was able to afford the service I needed. Thank you Kingston Honda for being so caring and helpful.
Kingston Honda offers good customer service. They take good care of you at the showroom and offers you a free shuttle. They got my air condenser replaced for free because it happened to be a manufacturer default. The only complaint I have is that they are very slow at getting your required parts.
My wife and I have purchased a 2019 CRV from Kingston Honda. The dealership was fantastic. From getting the deal done with Jason and Cindy to the team in the back that flipped my tires onto new rims it was great. This is my second Honda I have had now and love the car. Thanks
Ridiculously overpriced. Staff don't seem to care, vehicle services are more expensive then any dealership I've encountered. Will never go back. If you want a Honda, drive to Smiths Falls Honda and buy one there. They are wonderful. Would be worth your time to have it serviced in Smiths Falls as well.
THE worst dealership I've ever dealt with.
Honda is also not the brand it once was.
Be careful if the positive reviews here. I believe the dealership flooded the reviews with positive ones from friends and family. Many have only 1 our 2 reviews.
A couple years ago they were less than two star average..
Staff is very friendly and eager to help. I came to Kingston Honda to book my brake service. The day of the service the Shuttle driver was waiting for me. The service was done much quicker than I expected. I had expected at least 2 to 3 hours so I wasn't ready when they called. They were more than happy to wait and pick me up around my schedule. The shuttle driver was friendly and safe and the vehicle was extremely clean.
The other reason I came to Kingston Honda is because the dealer in Belleville claimed that my warranty and extended warranties did not cover the rust and paint flaking on my 3year old Honda Fit (Which is a known issue for my paint colour as per the letter from Honda Canada). After explaining to Kingston Honda what was going on, they took pictures of all the spots, made a call and in under an hour advised me that everything is covered under the warranties. They have kept me in the loop with all the communication between themselves, Honda Canada and the extended warranty, by CC'ing me on the emails.
The service has been above all expectations. Thank you Honda Kingston!
Bought a 2017 Acura MDX from them about a week ago. Love the car, loved the service. My sales person Daniel was AMAZING and Steve the F&I Manager was even better. We had a little back and forth due to the name on the ownership for our insurance purposes but he stayed on top of it and had everything ready to go for us! We were driving in from Ottawa so not having to make a 3rd trip was the ideal way to go and they all made it happen. Truck was immaculate when we picked it up and the process was smooth! Love the car and loved the service, thank you guys!
I just bought my 2017 Honda Civic Ex 2 weeks ago. It was a very good experience there. My Sales-representative Dan and Agnes was very professional and helpful. Manager Randy is a great guy and went extra mile to help me for one of my car issues. I definitely recommend Kingston Honda.
Fantastic service, got my pilot fixed while on vacation here. They gave me a loaner vehicle and I was back up and running in under 24 hours.
Totally agree with you Rosalyn, always leaving in frustration, service and staff attitude are very disappointing. Worst customer service ever.
I wrote the above review two years ago, and following experiences proved that it's the normal trend of Honda Kingston; very poor incompetent service, extremely pricey, completely ignorant staff and management to customer complaints, never seen a place less careless of customer satisfaction and so willing to lose business like this place!
I love Honda vehicles, Honda Kingston however was the worst experience I have ever had with a dealership! Their team blamed each other for poor customer experiences and talked badly about staff by name to me, they made excuses for everything, their sales team was spread so thin that several different sales people needed to help with my test drive-even though it was scheduled several days prior. When asked why choose Honda Kingston when I was reviewing my options with the sales rep their response was "because I'm great" I am sure my facial expression said it all. Very disappointing.
I purchased the extra warranty on my civic I bought last July and I kept wondering if it was a waste of money added on to my car payment.. until I got a flat tire a few days ago! I called Honda and they had someone from their roadside assistance program at my house within two hours to put on my spare at no change! The next day I called Kingston Honda and I was able to make an appointment to have my tire repaired for free and they mentioned that I have three more left in case it ever happened again! They even let my boyfriend drop it off while I was at work. Really glad I chose a Honda for my first new car 🚗
The Honda team treats you well. This company cares about your opinion about their product and services. IMO, new civic is the best bang for your buck. Has the appeal of sports car, and the features of any luxury vehicle for an economical price. Recently, had to replace a part. Its nice to know that the civic has affordable parts and a fast service. I even forgot about my appointment time, because life's distractions and they still serviced my vehicle in a timely manner.
Worked with Jason, the sales manager. Great guy, to the point. Was very competitive with the 2 other quotes I have from separate Honda dealers. Car was delivered within an hour, I asked to not add plate frame or add any stickers and they didn't. This is my 4th time buying a vehicle and the best experience I've had.
Purchased a 2019 HRV, love it
Would highly recommend this dealership.
I purchased my used 2013 Mazda 3 at Kingston Honda, and the service I received from Gary Newcombe at the service desk was fantastic. He was very friendly and extremely knowledgable, able to answer all of my questions about the car. He knows cars inside and out! Gary went the extra mile to make sure that I was completely satisfied with my purchase. Kevin handled the financial aspect of the purchase and was also very friendly and thoroughly explained all of the paperwork. Overall, a good experience.
Excellent experience from start to finish. The Sales practices have been modernized, allowing negotiation from home and eliminating the traditional 'sit and wait' approach. The cost of the vehicle was as one would expect after researching 'Invoice Costs' , etc. Each of the staff, Jason, Doug, and Peter were upfront honest and professional. It is also noted that from my previous buy there two years ago, the salesperson Cindy, has gone out of her way two times to help me out when my car went into service at very inopportune times. If you need a Honda, I would recommend this dealership.
I want to thank Ray for his time. We came in late without appointment on the first day, and he still went out for a test drive with us. He and the financial manager, Kevin, worked hard to get us a really good discount!
The service provided was excellent. The issues relating to the vehicle were addressed in one day and a loner vehicle was provided so that I could get to work and also in case the repair needed to extend to the next day (it did not).
Overall, I was very satisfied with the service I received.
Nice friendly knowledgeable staff.
No racism at all. They said hello to me even THOUGH the color of my skin is brown. They talked to me even though I am an immigrant from a different country.
I love my CRV! Love it! And Peyton was absolutely fantastic. She showed much patience with my indecision and helped me choose what i really wanted and never pushed me to go for the most expensive one.
My previous car (from a different dealership) i didnt love,they pushed me into something instead of listening to me. Because Peyton listened and got me into the vehicle that is perfect for me, i will definitely be a repeat customer.
She really went above and beyond, staying even after her shift was over.
I couldn't be happier with my vehicle and the service Peyton provided.
My 4 star rating instead of 5 is only because the guy who actually does the financing paperwork was a bit condescending and came across as very old boys club to me. Apparently he has 2 emails and he kept asking me which one my insurance sent an email to (i had no idea). He could have checked both instead of getting annoyed and suggesting i should know. Its not my job to know, so he needs to get over himself a wee bit. But aside from his personality leaving little to be desired and the lady who greets you when you walk in not accepting my decline to provide my contact information before i could even talk to a sales person, my experience was really great!
Would like to thank the staff for getting me into my Civic. They were courteous, knowledgeable and extremely professional. Would recommend Kingston Honda to anyone looking for a new vehicle. Thanks again!!
Bought my 2019 civic touring here. The sales rep Agnes was extremely polite and helpful. The sales manager Jason and financial manager Kevin were very patient and stayed late to finish my purchase. Highly recommended and thanks again to Agnes and the team.
Today is Saturday (June 03, 2017)
Time is 8:11AM
I am on my way to inspect and hopefully purchase a Honda Accord SE 2012 Model from Kingston Honda.
My interaction has been with a salesperson and email correspondence with the Manager.
I placed a deposit on the car on May 29, 2017.
Both the Salesperson and the Manager have been very reassuring.
I will post an honest review once the sale (or not) is confirmed by today.
******UPDATE******
Time is 7:27PM
After reaching Kingston Honda dealership I was greeted by Randy, the representative who was in contact with me for the past week. He made sure I was able to inspect every little detail on the Honda Accord. He had prepped up everything and there was no pressure from him to buy the car. In fact, he even offered to return all my deposit in case I wanted to walk away (they held the car for me for an entire week)- so there was no pressure to buy. He was very transparent throughout. Big ups to Randy. Wish I could've met the Manager too.
I drove 250km back to Toronto and confident to say it was one of the sweetest rides ever!
Thank you Kingston Honda!
I LOVE my new Civic!! It is beautiful and fierce and practical and wicked smart. It has so many great design features that I never even knew existed, everything from Apple CarPlay to removable pieces inside my console to make it easy to clean. I LOVE all the safety features. I feel like I have found a car built for ME, rather than me trying to adapt to a car built for a much taller person.
The staff at Kingston Honda were absolutely fantastic. They answered all my questions. They let the car sell itself. It was a total pleasure doing business with Kingston Honda. I could not be happier with my new car, or with the whole experience of shopping for and purchasing it.
All I wanted was, for the first time in my life, to have a car that makes me smile. I can’t stop grinning! Did I mention I love my new Civic?!? It is such a pleasure to drive!
Traded my truck in for a new car. I dealt with two sales associates named Jordan and Cindy. Both of the sales associates were amazing. This is my sixth vehicle purchased at dealerships and it was by far the best experience I have ever had. Individual experiences may vary, but it’s my understanding that Kingston Honda has undergone management changes since many of the previous reviews were written. Overall, I had a hassle free purchase and for once I don’t feel like I got the bad end only the stick after purchasing!
Condescending, unprofessional, uncommunicative, untrustworthy service at reception and in the service department. Contacted their service manager after my experience, explaining that I would like to sit down for a talk and that I would be contacting Honda Canada, on two occasions (email and phone) and did not hear back. I will be contacting Honda Canada. I will never go back to Kingston Honda.
If there was a way to deal with Kingston Honda without going through there receptionist they are worth dealing with. Willing to travel now to Belleville Brockville or Smith falls for assistance with my Honda
Terrible and frustrating customer service on several occasions. We used to do all of our maintenance there, until they broke our trust. The last straw for me was when I was told I needed to get the brakes fixed. I told Kingston Honda that I would wait on that 'repair'. I may have believed them, if it wasn't for the fact that I had them done elsewhere 4 months ago. For peace of mind, I had somebody else look at my brakes and show me. Just as I suspected, the brakes were totally fine. Do not do more business with this place than you absolutely need to.
Great meeting all of the people at kingston Honda today! Everyone was very friendly and helpful! Thx again!! Christine
I had a warranty issue that was dealt with professionally by the service team. They kept me informed about timing (the part was backordered, so it took a while) and I was given a loaner car to use while mine was in the shop. Highly recommend this dealership for any serious work as well as oil changes ($50 for a synthetic change) and regular maintenance.