These guys have a high rating for a reason.... UPFRONT, STRAIGHT FORWARD, HONEST and VALUE customers even if you look like you just woke up at the wrong side of the bed. Great integrity on the staff and business!
I recently bought an amazing HONDA ACCORD SPORT from Tom!!! Incredible experience, he listened to everything I asked for and delivered 100%. I would recommend heading up to Sterlimg Honda if you are looking to buy..new or used. Amazing people ready to make your dreams a reality.
THANK YOU TOM!!!!
Purchased a used car from out of town. With Tom's help we had everything set up so we could drive into Hamilton, pick up the 'new to us' vehicle, and get home no problem. Great, friendly, service, we are happy with our experience.
This place was amazing both times I went!
Not only was the costumer service AMAZING! But they also go out of there way to try and help you get as much done under warranty and they always offer you a free car wash! I recommend this location for Honda over any other I’ve gone too!!
I took my 2020 Civic Coupe Si that I bought from this dealer in for its first service. Everyone was friendly, communicated well and got the job done perfectly. If this is how every visit will be, I will always use this dealer. I'm very pleased. Thank you.
The service centre has some honest people. 5 star customer service. Way better than the Oakville and Burlington Honda Service Centres. I didn’t even buy my cars here
I recently purchased my first car from Sterling Honda and I had such a wonderful experience. They have a huge selection of vehicles to choose from and all of the cars I drove were in great condition. They helped me find my dream car which I was able to purchase for a very competitive price. All of the staff were so amazing - Tom in particular helped me with my purchase and is so knowledgeable and helpful. Truly a perfect first car buying experience!!! Thank you.
I would highly recommend Sterling Honda for anyone who is looking to buy a car that is reliable. I walked into Sterling Honda looking to buy a new car a week ago and Allan and Shannon were so helpful and kind. They helped me pick a car that was similar to my taste and one that was around my budget as well. They were so informative and both of them went out of their way to help me as much as possible.
If you’re looking for a dealership with people that will help you with your needs/wants, go into Sterling Honda and ask for Allan or Shannon! You won’t regret it!
My boyfriend and I bought our first brand new car with Sylvia! She was SO friendly, personable, informative, and patient! Customer service is impeccable! We also LOVE our new 2020 Honda HRV Sport! Came so clean and Sylvia took the time to show us all the bells and whistles! When you buy a car from Sterling Honda (I say “when” because there is no if) - Ask for Sylvia! You won’t be disappointed! Thanks, Sylvia!
We bought a used car from Sterling Honda. Tom (salesman) was very good to work with. Went the extra mile to make sure we were looked after. We had an excellent experience from start to finish. Top marks. Dave
Here are a couple of reasons why we had an amazing experience buying our new family car from Allan.
1. No pressure at all
2. Super honest and informative
3. friendly and does not waste time
From the time we stepped into the dealership, Allan made us feel welcomed, right away let us test drive the car we had interest in and did everything right away to complete the purchase.
Thank you Allan and Sterling Honda!
Great professional sales experience. Steve D was thorough and helped us with all our questions. We felt no pressure whatsoever to make a wise - informed decision with all his assistance. Highly recommend him and Sterling Honda !
We just purchased a beautiful 2020 Honda Pilot 7P touring SUV. Our sales person was Zak.. and let me tell you what a wonderful experience it was to work with him. He heard our needs, addressed and calmed any nerves about buying our first NEW vehicle, took his time with us and was not pushy but was a driven sales agent that knows his stuff. He had us laughing and enjoying the process. I highly recommend Zak and Sterling Honda !
I love Sterling Honda, for years I assumed going to any shop was fine, however I've since realized going to a dealership is far better. The price may be a bit more but no one knows your Honda like Honda. The staff here are wonderful, I've never had a bad experience. They keep a record of your services as well, they really get to know your car. I will keep coming here as long as I have a Honda, which knowing how reliable they are will be a very long time.
Recently had $1200+ worth of work done at Sterling, and I can say I'm highly impressed with how they handled the job, and how I was treated by the advisor, Emily. High praises to both her, and Steve for their respect for customer satisfaction. I will highly recommend, and continue to use Sterling Honda.
I was very pleased with our first Honda service visit to this dealership after switching from another local Honda dealership. The service staff was very considerate, knowledgeable and so friendly. The servicing was done in very good time. This dealership is very organized and a pleasure to visit.
Customer service from Melissa was top notch. I personally work at an automotive shop as a service advisor and couldn't be more please with her patience of my 9000 questions and kindness. When arriving to pick up my car Emily was extremely nice as well and really enjoyed my experience with the customer service there. I don't normally pay for oil changes but will definitely be returning to Sterling Honda to do so due to the utmost respect I encountered when going there. Love the free car wash as well!!! Thank you again to Melissa and Emily again, you've gained Sterling Honda a new customer :)
The experience buying my CRV was first rate - top to bottom. I especially appreciated working with Zak who answered my endless questions and made the whole thing simple and easy ... plus was an absolute pleasure to deal with. I can’t imagine a better car buying experience! I would recommend Sterling Honda, Zak and the whole team to anyone/everyone. Thank you for everything!
Bought a 2019 Ridgeline from Zak - the first Honda salesperson I talked to. He is friendly, knowledgeable and, most importantly, not pushy. Didn’t have to go through the usual sales negotiation game with him. Want a Honda at a fair price? Go see Zak.
I usually see the same guy in service and my experience has been pretty good. They are always kind, understanding, and... most importantly, helpful. They've serviced both mine and mt wife's cars. Finally, the advice they give is perfect. They will help you save money on the services your car requires to keep it Honda certified.
Tremendous service.
Steve Emiglio (Service Manager) was a pleasure to deal with. He took the time to listen and we had an insightful technical discussion regarding the issues I was having, and set me on track to having them rectified. This high level of service is extremely appreciated, especially with how rare it is in this day and age, and should not go unnoticed.
In my limited interaction with Tony, he was quick to respond and ready to help, which is much appreciated.
You’re in good hands at Sterling Honda, I highly recommend them as an enthusiast who is extremely particular about his vehicles.
I had a wonderful experience at Sterling Honda. Steve was incredibly professional, helpful and knowledgeable. He was consistently on the ball and helped us through the entire process. After visiting many different dealerships Sterling Honda was clearly the best and I’m very happy with my Honda CR-V I purchased.
Purchased a 2019 CRV at Sterling Honda last December. We did the research and knew precisely what we wanted, and we absolutely love the choice we made. The service department at Sterling is stellar, but don't bother with the new car sales manager. Although he requested a five star review at point of sale, he did no follow up and does not return phone calls.
I traded in my car within 4 business days. No headaches at all with the transfer of the plates. It was all taken care of by my sales associate Monoj Dutt. He was very friendly and explained everything in detail. This is the second purchase from Sterling Honda. I have nothing but praise for this outfit. Service and sales are all friendly and helpful.
Bought a 2019 Honda Pilot whole experience was excellent. Adam did a great job and Amber was very helpful when he wasn't available, total sales staff did an outstanding job.
Did have a small issue with a locking lug nut key some miscommunication with Parts and Customer service but in the end Mellisa came through to fix the issue.
Have already recommended two people to buy a Honda here.
Hey! Great Salesman
Very helpful, even searched
auto trader, show me the true value
For thing I had no intention to buy that day
I just came in for an oil change.
But I’m glad I did by from. Steve Dorman
Keep doing the great work
Charlie D
Hamilton
I recently bought my first vehicle from Sterling Honda. Tom was very helpful, patient with me & my husband and has the great sense of humour as well! He made the whole experience very straight forward and easy.
Brought my 2017 Honda Civic in for an oil change and tire rotation today. I was told it would be ready in under an hour. Ended up taking 1 1/2 hours. My sterling Honda steel logo and oil change plastic punch card was missing when I got my keys back. I put them on this morning using a knife because the ring was so tight. There is no way they could have come off with out a lot of effort. I was very embarrassed to bring this up to Eric, but he claims they weren't on in the first place. I was very tempted to call the police, but calmed down because it is a very minor theft. But someone did take them off from the time they left Eric till I got them back. I left in shock that this would happen in a Honda dealership. When I got to work, one of my co workers also had a terrible experience there in the service department too. Very upset with this service .
Visited on a Saturday, wasn't too busy. The showroom was well organized and clean. A salesman approached me immediately and helped me look at a couple of SUVs. I'm currently thinking of getting a CR-V so his expertise was appreciated. I didn't have time for a test drive but hope to return. There's so many competitors in this segment it's hard to make a decision.
I have been here twice to purchase vehicles since last year and John has always been very knowledgeable and helpful in getting me exactly what I want.
This time though I would like to thank Nick Prsyszlak tremendously for going above and beyond for me when we ran into some complications. Nick had come back from vacation and was right on top of everything for me and had resolved the issue in a day when I had waited all week. He was in continuous contact with me via phone and email and it was greatly appreciated on my end to be in the loop of things and know what was going on. Thank you so much Nick. I will always make sure you are working before coming in again.
Do not go to these guys. Bunch of amateur and zero professionalism. Go to image honda on centennial parkway. They have wider selections of cars and better service. Sterling is a joke.
BEWARE OF THE SERVICE DEPARTMENT.
They will upsale you services that are not required. I purchased a vehicle here in November. Before the deal was finalized I was told the vehicle was up to date on maintenance. It is now August and I went in for an oil change and inspection. They recommended a few additional services and now all of a sudden I am paying over $850. I couldn't help but feel ripped off. I then saw that they flushed and replaced my brake fluid, which raised alarms for me. I then called the sales representative that sold me the car and he clarified to me that when he sold me the vehicle the brake fluid was flushed and replaced. There's no way the brake fluid would need to be replaced within 9 months! On average it is about 3 years! Who knows if I even needed the other services done, especially since everything was perfectly fine the last time it was serviced. Even if you have warranty here I suggest you go elsewhere for services. Or only come in for services if you legitimately feel that there's something wrong with your vehicle or you have a good understanding of cars. On top of everything I specifically requested a complimentary car wash and didn't receive it. Even after paying $877 for the services and waiting 4 and a half hours! Unbelievable...
Sterling Honda is a great dealership. This is where I bought my first car and where I will get my other cars.
My salesperson was Bryon, and I had some help from Peter Evans. They're both awesome.
Recently, my a/c broke on my civic, and they were quick to order the part. Unfortunately, it's dangerous for me not to have A/C when it's very hot. Sterling Honda was VERY quick to get me into a rental car with an A/C until they were able to get my car fixed.
I was there for an oil change lots of people were there I thought I was in for a long wait but the guy said 45 minutes and guess what 45 minutes later my truck was done I'm very happy.
If you're going to purchase a Honda in Hamilton this is the place to do it. I was treated with respect and received phenomenal customer service from Tiago. During my test drive all questions were answered intelligently and I was not given the runaround on anything. My trade in value was incredibly reasonable as well as the entire process in regards to finance. I cannot stress enough this is the only Honda dealership you should deal with in Hamilton. I will be bringing all of my friends, family and clients to this location because of the phenomenal service I received from Tiago as well as his coworkers.
Last week i went for car engine diagnostics because my car was making noise. I was happy that they find the problem and fix that one. But after that they are giving everyone for free car wash at end and after washing my car this is what happened you can see in photos. Before washing my car colour was good but after completely body is filled with scratches. They mentioned reason that car was dirty but my question is why we are washing our cars??? And if it was dirty and you know that this will happen why they didn’t inform me???
As per my experience, i will not recommend every customer to do FREE CAR WASH.
Really bad experience😞
I had a great experience at sterling Honda. Staff is very polite and helpful. I was helped by Tiago who showed me many options for cars and took me on a test drive with the car that I liked. I ended up purchasing the civic and I am very pleased with it. The civic is in great condition and was very clean the day I picked it up. I would definitely recommend to others who are interested in getting a car.
Our appointment went very smoothly. Brian Pelliteri was the sales man we dealt with. He was very knowledgeable about options. Spent the time to explain the features of the vehicle. Enjoyable car buying experience.
I bought a 2018 Honda Civic Hatchback and the whole sales process and staff were great and extremely friendly, got some bonuses thrown in free because this is the second visit I got from them, also they give you a key ring that collects points for oil changes, 5th one is free, they also wash my car each oil change, super great Honda dealership, highly recommend.
The service team is incredibly fast, and friendly, it is the best dealership I've been to, ever!
I just got my Civic 2015 for a safety inspection needed to register the car. I had been told by Kyle-the-mechanic that my car would not pass because the wiper blades are not good, I have a burnt bulb, and the back rotors need to be machined or changed.
2 days ago I went with the same car to a different shop and I have the bill from there stating I needed front brake pads, and a bulb. I changed the pads and the bulb , so I expected all to be well. I guess Kyle has a different opinion and he figured is better to invent some other reasons so my car would fail.
I had not been provided what are the minimum measurements for the rotors to pass. Moreover, if these were ok 2 days ago ( I only drove the car to home meanwhile) how come today they are not good? I have the bill from the other shop where is nothing mentioned about the back brakes.
My understanding is that all the inspectors should perform this safety inspection in one way and what is found good or bad should not differ from one shop to another.
I believe this dealer through their workers, knows very well the business of "finding" things to be changed at premium rates. To machine rotors I had been asked almost $400, and close to $500 to change them. I can buy the entire back kit for$150 and install it myself.
I opened a case at Honda Canada - 01411274 and I intend to take my car tomorrow to a shop were I will get the measurements and file a complaint with Sterling Honda and if not resolved, I will file a complaint with the Ministry of Consumer Services.
I had just been on the phone with Steve - the Service Manager and I will bring my car tomorrow to be re-inspected. I need to know what are the requirements for wiper blades to pass the safety and how come the bulb I just changed two days ago got burnt? Need to tell you I used gloves to put the new bulb...
Will see how that goes, but I am still posting this because I lost time and money.
John Corbett helped me find a car a couple of years back. It was a pre owned car and I haven't had any issues with it. Service is good and they are friendly. Love my car.
Amber is a very friendly salesperson. Listens carefully and understands your needs well. She values relationships and is not pushy at all. I appreciate all her insights regarding buying the right model offered by Honda. Thank you Amber. It was a pleasure meeting you.
Only gave this place a 3 star as this is my dealership and they have not yet contacted me about my recall. I know Honda sends you mail about it normally. Just a phone call/email or mail would be appreciated. I have a stain in my interior as well that I have tried to get them to take out twice when detailed both times. I have called and their detail guy only comes in on certain days. It would be inconvenient to take a day off for such a small 5 inch stain. Customer service was great and had no reflection on staff. Just a bit disappointed with lack of contact. Purchasing and financing my car here was great. No follow ups from Sterling to ask about oil changes/services. Maybe you guys could improve on customer contact and service info or offers.
I purchased a 2019 Honda civic on Jan 14. My salesman was Peter Stevens and I have to say, he was very good. Knowledgeable about the features on the car, thorough. He explained everything and I felt very welcome. Nick in the finance department was great as well. All the staff I met were very friendly and I felt like they really took care of us. The car was ready earlier than expected which I was thrilled about. A great experience and a great job for Sterling Honda. Keep doing what you do!!
Salesperson: Mitch D'Amour
I purchased an '06 Civic a little over a month ago from Mitch and he made the entire process a breeze. He was very informative when I was test driving/initially inspecting the car, and wasn't pushy at all—that is, it didn't seem like his enthusiasm was purely to get a commission. When I agreed to purchase it, Mitch ensured all my needs were met and that I was completely satisfied with the price and the amenities I received before leaving the dealership. I had a few minor issues with the car a few weeks later, but Mitch was readily available (e.g. answering texts at 10pm) and talked me through the whole process. He quickly got my car into the service centre and made sure I didn't pay a cent. Mitch also checked on me afterwards to ensure everything was running smoothly and that I had no more concerns.
10/10 service on Mitch's part. Made the daunting task of purchasing a car incredibly easy. Thanks Mitch!
I purchased my 2006 Accord new from Sterling Honda, and have had my car serviced here since day one. The quality and reliability of the car is excellent and so has my experience been with the people in the service department. I have always felt that I was treated fairly and professionally at each visit. With over 330,000 km on my Accord, it still seems like the quality and reliability of my Accord is going strong and I plan to continue trusting the service of my car to the service department and staff at Sterling Honda.
Dear Potential Car Buyers,
Let me tell you about something special; a once-in-a-life time opportunity (or, once every 3 to 7 years, depending on how often you buy a car…) it’s called: The Parry Experience.
Parry Lively was our salesman when buying our first car. The moment we met Parry, we were put at ease by his friendly demeanor and humour. But, we weren’t there to make friends. We were there to get a DEAL on a car. My husband and I came in with a budget in mind, and Parry did his best to match that number. After that, when we came back to pick up the car, Parry took his time going over all the paper work and showing us the features in the car. Did we mention Parry is funny? We laughed the whole time! But, Dear Readers, it was not all fun and games. Parry assured us he is our point-person if we ever have any questions or need advice about the car. We felt in safe, reliable hands with Parry; he made us feel confident and excited about our first car purchase.
Parry is one of the top salesmen at Sterling Honda, and it is no wonder why. He, as my husband and I agreed, is an 11 out of 10! When you go to Sterling Honda to buy your new car (good choice, by the way), ask for PARRY LIVELY. You will not be disappointed!
Rebecca and Daniel
I bought a 2010 Hyundai Elantra two weeks ago from Steve Dorman here, with financing via Jaclyn Cherubin in the finance department. Awesome awesome awesome people to deal with. I had originalyl selected another vehicle, and when they found an issue with the engine in the pre-delivery service they bent over backwards to get me into a different vehicle for the same payment. The car is fantastic and the sales and service was A1 from Sterling. I would strongly recommend this dealership to anyone.
I have not taken possession of my car yet, However dealing with Alex as a sales staff made my buying experience excellent. He was low pressure, I gave him the price I was looking to get and told him if he couldn't meet it, I was going elsewhere.
I think the bottom line is with today's technology at your finger tips, you really should be doing 90% of your own research. The Test drive will tell you the rest. Sales staff will sell you whatever they are selling. They'll never say "this is not the right car for you..." They are in the business of making money, or they wouldn't be there. To all the impossible to please people, You are just as much at fault as the dealership is. I can see both sides of the story and really, as a smart consumer you should protect yourself and do your research and make an informed decision.
I knew I wanted a honda, I knew affording a honda was a concern, so I figured out what I could deal with paying, I figured out what their margins were, and realized if I negotiated the price down, I could afford the car I wanted. I Brought that to the table, negotiated a satisfactory reduction off MSRP that allowed me to buy a car from Sterling Honda.
Alex was able to meet it, and just let me know two days ago that they found my car and it is incoming. I was expecting to wait much longer so, so far I am very impressed.
From a sales perspective, I'd rate this dealership 5 stars. I'll update once I take possession and have my first service done.
My Sales Guy was Alex, and he was very laid back and casual. He never called me unless I asked him to, and he was very quick to respond to all e-mails. I would recommend him again, However, he was just a "facilitator" I walked in knowing what I wanted. I did like that he let my Wife and I go on a test drive on our own. Never at any point did I feel "stressed" and he has dealt with my daily "is it there yet" e-mails with the patience of a saint.
Overall, a great experience.