not good experience. not recommended when people have to buy new vehicle
Fantastic Sales department. Really helped me out and would come here to buy my next car for sure 5/5. However I am changing my rating since the services department is absolutely terrible. Sat around for almost 30 minutes because they kept forgetting about me and giving me incorrect information. Took me over an hour to pick up my own set of tires while having an appointment. This comes after sitting around another time for an oil and tire change that took 2 hours longer than told with no one wanting to give me updates and when asked would say oh they are just finishing up... 0/5. Will NOT be returning for servicing
I came here back in March 2020 desperate looking for a car before the pandemic started. I met Micheal he spoke my native language from the Philippines. He was very helpful giving me so much information, next thing you know I got my first brand new car. He was a great help and gave me some valuable advice too. I would recommend anyone to him if you’re looking for a car.
Here’s the car a few days old! With fresh tints too.
THANK YOU KUYA MICHEAL!
HORRIBLE LOCATION DO NOT GO HERE
Mechanics are too lazy to do a thorough inspection.
These guys are money hungry and look for excuses to charge you.
Worst part is the Manager did nothing, he was rude, and insisted I go through Honda so he wouldn't have to deal with the issue that was caused by the negligence of his staff.
Would give negative rating if possible.
"Bought new car"
Customer service was nice and awesome. We entered the show room one evening and a guy named Goldie greeted us. He provided a great service and it was pleasure dealing with him. I enjoy driving my new CR-V. I'll recommend others to deal with Goldie!!!!
I would say I had an absolute incredible experience buying a car from Douglas! He made buying a Honda very easy, answering all my questions and informing me the process in a very profession manor. His knowledge and experience was top notch. Douglas went the extra mile to make sure I was happy and comfortable with my buying decision. Do yourself a favour when your looking to buy a car, ask for Douglas and be rest assured you’re in the best hands in the business. Thank you again!
I had the pleasure of working with Doug when it came to purchasing my civic. Doug was recommended to me by a friend who assured me Doug would make my buying experience enjoyable, and he was right! This was my first time purchasing a car on my own and he helped me through each step. He was very knowledgeable and was always available to answer any questions I had. He was never pushy and made sure I was comfortable and happy with all decisions that had to be made. I would highly recommend contacting Doug for your next vehicle purchase!
I walked into Family Honda completely unsure of whether or not the vehicle I was looking at was the one for me — Doug Carharte changed that very quickly. For someone without much car shopping experience, Doug’s professionalism from the get go made me feel comfortable throughout the entire process.
He was knowledgeable, forthright and I believe he did everything in his power to make sure both the vehicle and the deal met my needs. I never once felt that he was ‘selling’ me on anything, but rather advising me in a way that gave me the peace of mind that he had my best interest in mind.
If you’re unsure of where to start in your car shopping process and need a helpful hand, go see Doug — he’ll alleviate all those concerns and get you in a car that’s right for you.
Recently bought a new car Honda Accord. It was very good experience with Mr. Goldie who gave us such a great deal. If anybody wanna buy a new car I would recommend to meet this guy.
My experience is good here. I got good deal on Honda Accord 2020. Love their services and staff is really helpful. Specially Mr. Goldy who gave me this great deal. I really thankful to you guys for my new car. Thank you.
Thank you Paisley Lavega! Professional and very satisfied with her! Comfortable setting and did not leave me with any questions! As well I wanna give a big thanks to Micheal Roman, who provided excellent quality service and was pleased that he was my sales consultant.
My experience was so amazing. I purchased the 2019 Honda Accord Touring model. This was my first experience, and how lucky was I to have Max Gill sell this beauty to me! He provided an excellent service, and he truly is a man of his word. He made me promises and he kept them! I loved this experience, I would highly recommend Family Honda and specifically Max Gill to anyone! Thank you so much Max Gill and Family Honda :D
My experience was so amazing. I purchased the 2019 Honda Accord Touring model. This was my first experience, and how lucky was I to have Max Gill sell this beauty to me! He provided an excellent service, and he truly is a man of his word. He made me promises and he kept them! I loved this experience, I would highly recommend Family Honda and specifically Max Gill to anyone! Thank you so much Max Gill and Family Honda :D
Had a wonderful experience at Family Honda! Mr.GOLDIE was very knowledgeable and explained every little detail about the Vehicle. This is definitely a dealership that will take care of you and make you feel comfortable. Thank you Mr Goldie and Family Honda
Recently bought a car from Family Honda, I really appreciate and thankful to Mr. Goldie who has explained us the features of the car as well as which car fits into our budget. I don't feel that he is pushing me for any deal which i feel good about it. He has answered all my queries from start to finish. I really recommend this person if you go to Family Honda.
AGAIN THANK YOU SO MUCH GOLDIE.
We had a great experience at Honda Family. The awesome customer service provided by MICHAEL ROMAN is excellent!! He was very consistent in answering all our questions from the beginning until we purchased the car. His help was constant in assisting us and was very detailed to all the information. I highly recommend Michael Roman For his good quality service.
I've had terrible experiences at this place. I have been to Family Honda for oil change a couple of times. They never take the customers based on their appointment time. The oil change is extremely slow and they never update you on the wait time.
If you give your car at this place, be careful as my stuff has been misplaced the last time I went there. In spite of following up with the service manager about my lost sunglasses from the car, they never got back to me. The investigation took more than 3 months. Also, the lose change or any other things can also be stolen. So please be very careful.
If I could give them a negative rating, I certainly would. There are many other Honda service centers that offer much better service. This place is a big NO NO for me.
Bala, at Family Honda, demonstrated great customer service and had a positive attitude. He was always ready to help me and my family find our family vehicle. He supported us from start to finish and answered all our questions. He always valued our time and made the difficult process so much easier.
A big thank you to Goldie for all his time and efforts in making our buying experience efficient. He went out of his way and was available to help even outside of his working hours. I'd definitely recommend him and his service.
A great dealership overall!
We had a pleasant experience with our purchase. We travelled all the way to this dealership based on reviews and didn’t go wrong. Everyone here are very cordial and Special mention to Goldie. He was patient enough to answer all our queries and was helpful in the whole process. Kept constant communication until we had the keys in our hand and it was a smooth process.
Had a pleasant experience with the dealership. Special mention to Mr.Goldie, great guy he made sure the whole leasing process was seamless. Good turn around time and prompt delivery.
I recently bought a Honda Accord Sport 2.0 from Family Honda through Max Gill. I was considering a couple of alternatives and took out an Accord for test drive. I really like the car but had my eye on the Sport 2.0, a difficult model to find for a test drive. Max went out of his way to arrange for one. Loved the car and his help throughout the process really sold me on it. He answered any questions, filling me in on all the features and when he told me to call him with any questions or concerns anytime he really backed it up.
Best car buying experiencing I've had and loving my new ride. Thanks Max!
A BIG THANK YOU to Angelo and Tony for making our buying experience a great one. From the moment we walked in we were greeted warmly and Tony was quick to meet us.
During the buying process Tony explained the pros and cons of purchase vs lease and in the end we are confident we made the right decision.
The transaction did not take too long like in other places and we walked out of there happy customers. Would recommend Family Honda to all my family and friends.
I am leasing our second van from Family Honda and have referred my brother and father as clients. Family Honda goes above and beyond to look after their clients, offers very competitive pricing and excellent customer service throughout the whole process. Special shout out to Tony Foggetti for assisting us on our most recent lease and getting us a fantastic price.
Top notch treatment when signing up for a new vehicle. Very knowledgeable people. Treat you like "family". No pun intended.
Paisley Lavega was such a sweetheart. She gave us full tour of the Van and explained us all the features in detail. I loved how she was so friendly with my little one. Had a great experience with Family Honda.
Surprised to see that even on a busy morning, the staff were still brother cordious and efficient at least on the surface from what I can see. As I walked in for my appointment the mechanic already started the work almost immediately after signing my order. Yes of course these are dealership prices but it's not too bad. No promises is large and bright and aesthetically pleasing and the interior is clean. There is an adequate waiting area. At this point I have no complaints.
Had a wonderful experience at Family Honda! Paisley Lavega was very knowledgeable and explained every little detail about my new vehicle. She made sure I knew everything I needed to know before sending me home! She made my experience at Family Honda a one to remember. This is definitely a dealership that will take care of you and make you feel comfortable.
I am so beyond happy with my service at Family Honda, with the help of Michael Roman and Viviana , They helped me out so much. There patience and dedication is what makes me feel content coming back with every need and not feeling so overwhelmed. I am very pleased with my purchase, I recommend everyone coming to this location.
Taking a car for service is one of the dullest and most tedious chores. So when the employees are helpful and cheerful and the service happens quickly, yet thoroughly, it becomes a nice experience. The service managers always inform knowledgeably, but they don't pressure. The staff really listens to feedback and acts on it. They have super-convenient online scheduling software so I can schedule my own service appointment and get reminders via text/e-mail. And they are well set up for people to wait for their service to be complete (they have some desk space to work, and couches/TV/ wireless). They also have a shuttle to take you to work or back home and the 2 drivers I have met were very courteous and professional. I plan to always drive a Honda as long as this location is in business and keeps up this kind of service.
Max Gill was fantastic. Him and the team were very knowledgeable, friendly and patient. I got exactly the vehicle that I wanted and not once pressured into anything else unlike other dealerships that I visited prior. I love my Highlander and would highly recommend Family Honda!!!
Paisley was absolutely amazing when it came to explaining all the features of the new vehicle. She was extremely accommodating when it came to working with my busy schedule and went the extra mile to make sure I completely understood the features of my new car. Definitely recommend.
I recently bought a 2019 Honda Passport from Family Honda, through Jordan Pizzorusso. I had done a lot of research into the vehicle, as I wanted it to be just right for my family especially comfortable and safe for my two young children who I would be transporting a lot!
Jordan was very easy to deal with. I especially liked his honesty in discussing the pros and cons about the vehicle as well as his suggestions that I also check out the completion, to make sure that this vehicle was the one that I actually liked and that it satisfied all my needs. I made many trips to Family Honda to test drive the vehicle as well to ask him questions in person. He was always willing to take the time out to answer questions and go for test drives. Not once was there any pressure to purchase the vehicle.
One thing that you will notice about Jordan is that he is very knowledgeable in many aspects and not just of the vehicle at hand, but in the auto industry as a whole. This aspect is important when you are trying to narrow down your search of vehicles to buy the best vehicle possible.
When it comes down to the purchase, Jordan was the reason I bought my new vehicle at Family Honda. He was very professional. The day I was suppose to pick up my Honda Passport, Jordan was not feeling well, but he made the trip to the dealership, closed the deal and did the presentation of the vehicle.
There are many dealerships out there, it is the personal touch that I experienced with Jordan, that I would go back as well as tell other people to buy a vehicle from Family Honda!
My entire experience at Family Honda was exceptional! Thanks to Sargon for creating an extremely smooth transaction and taking care of each and every detail. I had the pleasure of dealing with Paisley for the delivery of my car. She was extremely efficient, going the extra mile to ensure that I was completely satisfied, even connecting my phone for me. Highly recommend Family Honda!
Paisley and Sargon were both amazing!! I was buying my first car and they made this experience and transition so smooth and easy. So so so happy with everything! Would definitely recommend:)
The used car department is incredible. From a phone call with a manager, and showing up to be directed to Sabrina the assistant manager. The process is amazing, was not considered a customer once which is what I was really looking for with a dealership. I was considered a Family Guest, felt great and they did all the leg work needed! Awesome staff highly appreciate the service!
Paisley was amazing. She did an excellent job. She taught me a lot of things about the car. There is a lot I could say. Thank you Family Honda. I will definitely come here again, I will definitely do my servicing here and I will bring all of my friends and family. Very impressed!!!!!
Just purchased a 2019 Honda Odyssey touring. It was great dealing with Jordan. He always replied to my text messages and assisted in color change. Viviana was also great in hospitality. The team made the entire process smooth. Looking for great relationship ahead. Thank you for a wonderful experience in purchasing a great family car.
I found a Honda Fit that I like on their website, I called them to find out more about the car. It took me 5 calls until I could talk to someone. I asked about the car and I mentioned that I was from Waterloo and it is a long drive for me so I wanted to find out about their minimum price and the car condition. She said the car is in great shape and for the money, she would call me in 15 minutes. I called at least seven times during 2.5 hours of wait time before I got frustrated and I asked to talk to the General Manager. I told him that his staff have no interest in selling cars. He thanked me for reporting the issue and said he would look after this. In 20 minutes, two people called me back. Their bottom price was $600 lower than advertised. Again I asked many times about the car cosmetics in and out. The assistant manager said that there was some dents in the rear bumper which is fixed. The other guy said that the car is in top shape. Assistant manager said that the rotors were replaced with new rotors.
My brother in law and I drove all the way from ( Waterloo and New Hamburg) to find out that the car had multiple scratches and dents in and out. There were big dents on the dashboard and the seats were in a bad shape. The car was at best 6 out of 10 in my mid. We were so upset that I decided to get hold of the used car manager and complain about this. The used car manager said, “This is a used car” and said if we want them to fix the dents, he would charge us $800 more. Also he said that the rotors were only machined.
The people in this place, in my mind, are the ultimate dishonest people I have experienced in my car shopping experience for more than 20 years.
. I told the sales guy that if they do not care about us, at least they need to care about environment. We drove more than 3 hours. It was almost 10 PM when I got home tired and frustrated.
Worst service in the history of Honda Dealerships. Please do not go there for service. Complete rip-off. Forget satisfaction, all they want is your money. The sales side maybe better as per reviews. I wouldn't recommend that either knowing the service side of this place. Even if you have recalls please choose other locations unless you want to get into some unwanted/new/mysterious/coincidental problems which they make you pay indirectly. I had a suspicion about putting regular oil for synthetic price before but had no way to confirm or prove it. This another time I went for a airbag recall and magically the battery and alternator died the same night I returned home. Dealership completely denied calling it a coincidence since it had no connection with airbag, again no way to prove what happened in the background. Also to mention I walked out of Number 7 Honda EVERY SINGLE TIME. Wish I had chosen to drive a little farther for a better service.
Highly recommend this dealership. Paisley, from the delivery team, was great help and thanks to her we had such a smooth delivery service. She was so accommodating with our requests, and answered all our questions with a great attitude. I really appreciated her patience with helping us fully understand the process, especially with the language barrier. Thank you for all your help!
I just want to take some time to share my thoughts on my experiences with Michael Roman. I probably could go on and on but I'll be brief. In a perfect world i wish i could deal with people like Mike in all facets of my life. He is such a people person, makes you very comfortable, his main goal is to make the customer happy and he does that naturally. No matter where you live in Ontario and thinking of getting a Honda vehicle, I'd recommend you go see Mike!
I recently bought the new 2019 Honda Pilot Touring with my family thanks to Michael Roman. He's very professional, a few years back when I bought my first car with Roman despite my parents being familiar with the car purchase process he kept me involved and took the time to explain anything I may not have understood. I'd highly recommend him to anyone looking for a new vehicle! He's always looking out for us giving his honest opinion and helping us find a better solution for our concerns. I'm positive he would do the same for you. So, thank-you and everyone at Family Honda for helping us again, really happy with the new car. Will be back.
I just purchased a 2019 Honda Accord from Family Honda and my experience was great! From the amazing service I received from Max my salesman to the hospitality from Viviana as well as managers Mohammad and Angelo. Max went above and beyond the duties of a salesman. The team made the entire process very smooth from beginning to end and I love my new car. I would recommend this dealership and team to everyone! Thank you for a wonderful experience in purchasing my first car.
I am incredibly happy with the service at family honda and my new car!!! Jordan and Moe were both exceptional and went above and beyond to help us. Jordan was great at communicating and keeping us updated throughout the process and made any of our concerns a priority. He was there every step of the way. Jordan and Moe were incredibly understanding of my needs and found a deal that could work. I would highly recommend buying your next car from this great team. Overall, I am very happy with my experience at Honda Family!
Team family HONDA is very nice they help every customer according to their needs. I got my car HONDA ACCORD TOURING 2019 from MR.Max gill and Manager Jhony .My overall experience was superb.
Thanks Mr.Max gill
I am glad to have/see John Pavunkovic back at Family Honda. He is a true professional, who is honest and truly cares about the client. My family has always been looked after. I was reffered to John Pavunkovic and would highly recommend dealing with John if you are looking for a hassle free and honest sales person.
It was very good, MIchaael Roman helped me a lot, i appreciate this and i hope that i will have the same way of treatment for the whole lease period :) .
Today the employee from Family Name: Michael Roman was very accommodating and has a concept of Customer First. He do all his best and told us if anything that we need from him, please don't hesitate to get in touch with him.
I give him 5 star rating.
Thank you so much for all the support that was given to me.
Great service, friendly staff a bit pricey but that's to be expected but overall if going to dealership for Honda part service or to buy would recommend coming here
I wanted to post my experience at Family Honda.
Back on Sept 9, I placed an order for a Blue 2015 Honda Fit EX-L Navi at Family Honda. Mind you, when I ordered this car, it still hadn't been released in Canada since it's release date wasn't till Sept 19, 2014.
Anyway, it took a while to receive this order (roughly 9 weeks), again, not the fault of the dealer, since Honda was having difficulty keeping up with orders and delivery times.
Credit goes to my sales consultant, Michael Roman, and his staff for keeping me posted on delivery updates. They also were kind enough to throw in a few extra accessories for my long wait(Thanks Ryan Cragg).
They were also able to help me get my winter tires installed promptly for a trip I was going on this week even though the dealer was overbooked with service calls(special thanks to Gary Small on this one).
You guys Rock!