This is my 3rd vehicle in 4 years from this dealership. Jason Craig is awesome! There is no better sales representative that I’ve found. Quantrill gets you top dollar for your trade-in, while treating you as though you are their highest urgency.
This has become my dealer of choice, and I pass at least 4 other GM based dealers and 50+kms to get there!
I recently purchased a 2021 Chevrolet Suburban Z71 and I was very happy with my experience here. My husband has already gone back and purchased a new truck as well. Everything was done efficiently, no set backs, and the truck was clean and ready on my arrival. While my husband and I discussed possibly purchasing the truck our sales representative Laura went out of her way to pull up comparibles so we had no doubts about making the right purchase. I would recommend Quantrill Chevrolet Buick GMC over and over and I will be dealing with them in the future for all my vehicle purchases. Ask for Laura she will take care of you
Candice
I recently purchased a 2021 trail boss..@ Quantrill
I don’t think I have ever had a better car buying experience .. I was browsing there lot one Saturday .. just kicking tires .. David Parker came out to the lot where I was looking .we chatted a bit
About the truck I was looking at and he answered a bunch of questions I had.. it was great!
From start to Finnish the process was amazing
My sales consultant David Roy was great he was
Straight forward.. very easy to deal with made the process easy.., also Miranda in finance was great..
She explains all my options .. no pressure just informative and kept me in the loop every step..
I would recommend this dealership to anyone looking to buy a vehicle !
Thanks for the great service!
Buying a vehicle with Quantrill was made easy and enjoyed the whole experience. Very friendly staff and very knowledgeable. They went over in detail on the vehicle options and extras if wanted. I will definitely recommend Quantrill to friends and family and be back for next vehicle down the road.
Glen at Quantrill approached me in the lot as I was browsing vehicles. He could tell I had my eyes set on a particular truck and didn't pressure me into anything else. He listened, and answered questions as best he could, then spent the time to get the answers he didn't have.
The team at Quantrill made short work of all the documentation, etc. I drove off the lot the next day with the truck of my dreams.
Great experience here, despite the crazy used car market! Thanks guys!
They are super people, very easy to do business, they got an excellent trade in value for our truck and made the purchase of a new vehicle a pleasant experience.
Garth Mooney is well knowledgeable and very honest individual
Myself and my family have purchased new vehicles from John and now Lisa since the late 1980’s. My recent purchasing experience reflects the excellent customer service I have had over these years. Many thanks to Lisa and her staff.
Very satisfied with our recent purchase. Ian took the time to answer any questions we had which made the whole transaction seem effortless. Thank you Ian, your very good at your job and I’m sure the dealership appreciates your professionalism in your field.
Always a pleasure to deal with Quantrill Chevrolet Buick GMC Cadillac! Since 2001 we have always enjoyed dealing with Lisa and her staff. I grew up in Port Hope and now live in Arnprior, but I still return home when we are looking to get a new car. We highly recommended them!
I have purchased more than 25 vehicles over the last 33 years..This past week I purchased a vehicle from Quantrill Chevrolet and it was a great experience if not the best I've ever had..Jason Craig was the salesman and he was absolutely great along with the rest of the staff..
Thank-you Jason and the rest of the staff at Quantrill Chevrolet. I will be back again and would definitely recommend this place to purchase a vehicle..
Nothing but positive things to say about the dealings I have had at Quantrill. Highly recommend dealing with Garth as he does not pressure you to make a deal. Friendly, professional and courteous! I have purchased a few vehicles from Garth at Quantrill and plan on continuing as I have nothing but positive things to say about him from my experiences. I was recommended to go see Garth and now I am highly recommending him!
Top notch organization. Very nice to deal with. Friendly people who know their cars. Highly recommended. I travelled from Ottawa to Port Hope just to get my Cadillac from them. That's how good they are!!! Much thanks to my sales consultant Wes!
Recently purchased a vehicle through Glen Foster at Quantrill. I stumbled upon him and this dealership through my own online vehicle searching. Glad it happened. Glen was extremely helpful, he answered all my questions and addressed all concerns in a timely manner with honesty and integrity. He treated me with absolute professionalism. He was better than anyone else from any other dealership I visited in my area, so much so, that I felt totally confident making my purchase without even meeting him in person until the day my vehicle was ready for delivery.
Glen always kept me updated with the status of my vehicle through the manufacturing and transport process without me having to ask. As an excited customer anxiously awaiting the arrival of their vehicle, you can imagine how appreciative I was of that.
I was so pleased with how I was treated, that I was unfazed by the 400km round trip through Toronto to get to Quantrill Chevrolet and back home.
Big thanks to Glen Foster and Quantrill for a very pleasant experience. I'll definitely be calling on you again for my next GM vehicle purchase.
Lisa Reed was excellent to deal with. She made the whole process seamless and was very interested in us as customers. She went out of her way to ensure that we had a great experience. The whole team at Quantrill worked together to transition us into our new vehicle. We highly recommend this dealership as their service is outstanding and they are very fair in their dealings with people. We were treated like family and will definitely return. Thankyou so much Lisa!!!
I have been going to Quantrill since 2014, and found each purchase to be very easy and enjoyable.
David Roy goes out of way to provide excellent customer service, and superb knowledge of the vehicles.
The service department provides excellent care and efficient service.
Thanks so much to Hunter Miller and the group at Quantrill for making our vehicle purchase a great experience. We basically purchased our pickup truck remotely and we found Hunter to be very professional and there were no surprises. Everything went without a hitch.
Thanks again !
We had a very positive experience purchasing our Buick Encore from Quantrill Chevrolet. We were able to test a number of vehicles and all of our questions, both technical and financial, where answered promptly and clearly.
Dave Parker was accommodating and professional. At no time did we feel any pressure and we never felt rushed.
It is a pleasure to recommend Quantrill’s to anyone in the market for a new vehicle.
Shouts out to the team @ Quantrill Chevrolet. My father recently purchased a 2018 GMC Sierra. Our sales consultant was Ian Parker, who took the time to make sure that we were well taken care of. Ian even went the extra mile for him and added a few final touches to make the experience top notch. When my dad went to pick it up he was overjoyed. The follow up service has also been fantastic! Thanks again!
Huge Thanks to Tanya Mooney, She helped set us up with a amazing 2018 Equinox at a great price, I got a fair trade in on my old vehicle, and she took into consideration prior mechanical work done to the vehicle at time of trade in. we are well set up in our new Equinox, and she has even addressed a very minor concern after delivery.
All i can say is this is the best I have ever been treated at a Dealership, and when the time comes I plan to buy my Commuter car here as well.
I really recommend seeing Tanya and the Rest of the Team at Quantrill, you wont be dissapointed.
What can I say.... good customer service is so hard to find these days. Coming from a career where customer service is so important, I would like to give a shout out to Glen Foster and his entire team at Quantrill Chev in Port Hope. After visiting so many dealerships, he was one of the very few out there that went way over and beyond for his customer. He was thoughtful with regards to our needs in a vehicle as well as our budget which is so important today in these difficult times. He even went out of his way to hand deliver the vehicle to us at our home.
Thank you again Glen.
We know where to go next time. I recommend Quantrill Chev to anyone that wants to be treated right.
I just bought myself a truck from Quantrill. The young man that looked after was very professional I would like to take this time to thank you lan Parker and the rest of the staff for a great experience . I am glad that I got to deal with some one that actually did not push me into something I did not want. Thank you I will recommend you and Quantrill to all my friends and family.thanks for treating me so well Ian it is nice to know that there are still people that have good moral standing. Thank you Mr Parker you have a good son.
We have dealt with Tanya for 20 years and always a good experience. Makes you feel like family!!!!
We have purchased 14 or 15 new vehicles from Quantrill over the last decade. Furthermore, we have referred alot of people and family to the dealership with great reviews. Always an amazing experience. Staff is friendly , honest and always go above and beyond. Love that it is a small town and family feel.
Quantrill always exceeds expectations. My partner and I have purchased 6 vehicles through them all of which have never had any issues and we're always in pristine condition. The sales rep we've always dealt with is phenomenal! Tanya is the best! Overall if you want a good reliable new or used vehicle Quantrill is where you want to go!
I recently moved to Cobourg and have used, on occasion, Quantrills for service on my 2008 Uplander. It have received excellent service. Unfortunately my van was written off at the end of 2020 (what a way to end the year).
I purchased a new Equinox through David Roy at the dealership. He was and has been extremely accommodating. My brother in law helped me pick the replacement vehicle and with David's help, made it happen.
Thanks to you David and all your co-workers that made this happen at a stressful time.
I like the Equinox very much and look forward to many more years with it and dealing with Quantrills.
Thanks again,
Donna Foshay
Glen foster made life so easy and accommodating to get me into my brand new chevy trak.
When it comes to purchasing a vehicle there is no one I would trust more than Quantrill Chevrolet. They make the process so easy and simple but yet give you the upmost care and compassion it honestly feels like your walking in to see a friend. Picking up my car was simple and easy, I didn’t have to worry about a thing everything was taken care of and explained thoroughly so that I didn’t leave feeling anything other than happy and confident. Thank you so much to Lisa, Kate and the team for putting me into my second vehicle, there is no one else I would ever purchase from service is 5 stars!
I bought a really nice used truck from Laura. She was amazing. She made the process simple and enjoyable. After sales service was great too. I highly recommend this dealership.
First visit at Quantrill GMC, and it was awesome. It started with Kate, she responded to my inquiry almost immediately. Then Brandon in Service, was polite, professional and made my check in experience very pleasant and effortless. I waited for my vehicle at the dealership, and was glad to see that they had so many precautions in place due to COVID. Finally I was so pleased when Kolten the technician, came out to discuss my vehicle. I have had BMWs, Hondas, Fords, and been to other GM dealers, and I have never had this sort of exceptional service. It was amazing to see that Kolten cared about solving my issues and came out to speak with me. Thank you Kate, Brandon, and Kolten. I will be coming to Quantril for all my sales and service needs. I recommend everyone looking for a new GM vehicle to come to Quantrill, because not only will you have a great sales experience, you will also have a great service experience which is just as important! Big thanks to Team Quantrill!
Extremely poor service. Normally go to Van Duesens but came here for the convenience. Won't come again
excellent service from parts department
It is an okay dealership, just because it is around Oshawa, it doesn’t mean you should not care about non GM employees.
Great service visit. I was kept informed on my vehicle. Was only disappointed I didn't get a copy of my alignment report.
Our purchase experience was excellent and could not have been easier.
We did a long distance deal in January and purchased a 2020 GMC Canyon Duramax from Quantrill Chevrolet. The trade and purchase price was all negotiated remotely with our sales contact Wes Roche. The actual pickup, paperwork and trade drop-off was hassle free and went off with zero issues. We had some accessories ordered as part of the deal but were back ordered, Wes organized a remote delivery on a Sunday after the parts came in!. Thanks again Wes!
Gabe, London, Ont
This is the 2nd truck we bought there both were excellent experience, Tanya is an excellent salesperson and are 1st truck we take there for service all the time and also has been excellent,highly recommend this dealership
Our car broke down at the enroute close to Port Hope ,we had it towed to Quantrill
They were very busy but got it the shop.
Called the car a rental company for us , and got us on our way .
We will go back today to pick up our SUV .
Great service, nice people .
Thanks
I think when it comes to vehicle repairs we all know that things don’t always go smooth and even the best technicians don’t always get it right. However what really matters is how the repair shop deals with these situations. When this happens with the good shop that cares about their customers, they apologize for the inconvenience, they try to rectify the issue as promptly as possible, they even give you a discount for the aggravation if they did not diagnose the problem correctly and further repairs are required, or they don’t even charge you at all to correct something they did not do right in a first place. And this is even more so if you have been a loyal customer and provided them with the decent revenue over a number of years.
Well, don’t expect that at this shop. First of all don’t expect any apologies for the inconvenience. Also don’t expect them to rectify the issue as promptly as possible because their time is more important than yours and you will have to come back when there is an opening in their schedule. Also don’t expect any discounts or anything like that, in fact they will charge you again for the diagnostics that they failed to perform right in a first place. And if they still don’t get it right, they will do the same exact thing to you again. It is only when you escalate the issue to the management they would start taking things a little bit more seriously, though even then they will keep charging you money like nothing happened. And when they still don’t get it right and you finally refuse to keep paying for their incompetence, their General Manager has a nerve to tell you that they don’t work for free and if they can’t fix it you should not bother coming back. Seriously? Well I guess it explains the attitudes and the business practices of the whole shop. I think this person should be used as a training material to teach customer service representatives of what not to do in this job. I also wonder who would entrust somebody like that to run their business and tarnish it.
Oh, did I also mentioned that when they install the part that fails shortly after and needs to be replaced under warranty they don’t even tell you that and instead claim that problem is somewhere else, and of course charge you more money.
Bottom line, do yourself a favour and find a better shop to service your vehicle so you don’t end up in the same situation I have. And trust me these shops exist. I have been servicing one of my vehicles at Lakeridge Chrysler Dodge Jeep Ltd. In Port Hope for years and the way they have always dealt with any issues was impeccable often exceeding my expectations.
Very quick and helpful at service and staff were friendly..cost is reasonable
Excellent customer service. I bought a vehicle from them a year ago and noticed rust was forming on the tailgate. We live in Canada it happens. It was past warranty by two months. They had me pay the deductible and loaned me a vehicle for two days. They really take care of their customers.I was at a different gm dealer in clarington and their customer service was beyond terrible. I will gladly drive 30 min to Quantrill any day!
Excellent customer service. I bought a vehicle from them a year ago and noticed rust was forming on the tailgate. We live in Canada it happens. It was past warranty by two months. They had me pay the deductible and loaned me a vehicle for two days. They really take care of their customers.I was at a different gm dealer in clarington and their customer service was beyond terrible. I will gladly drive 30 min to Quantrill any day!
Service Manager provided no help in tending to a faulty door latch (safety concern with littles in the back), told me I needed a replacement latch ($400+, didn't even bother inspecting it). Claimed I voided warranty by not having everything lubricated, which is false as they do this during the routine dealership oil changes, which I've always done. Claimed my decline of tire rotation voided the lubrication maintenance? Overall didn't make sense. General manager was of no assistance when above issue was complained about. Went to Thomas Pontiac GMC in Cobourg for a second opinion and to confirm routine maintenance; they assessed the problem, cleaned out the sub par lube Quantrill provided & have thus far fixed the issue FREE OF CHARGE. Quantrill could learn a thing or two from their customer service techs!
Service was good, but I don't like the need for wheel bearing on a new vehicle.
Great place, only the friendliest of people. Allways feel like I'm visiting friends, and, not going to a garage and Laura, just the best.
I used to have a hard time taking my truck here in the past but now that I have found Trish in service I am looking forward to returning. She was attentive, polite and honest. Nice to find people like her still exist! Thanks again trish!!!
Been talking to Wes in sales about a new truck now and he seems great so far also.
2014 GMC sierra
Transmission replacement
Oil change
Head light replaced
Truck runs better then it did new!
They quoted my tire repair (on a Subaru) at 30 hours faster (no joke) and $30 cheaper than the Tire specialist down the road. Great service too!
I purchased a 2012 Orlando from Quantrills in November 2016. I had the pleasure of dealing with Garth Mooney, who was absolutely awesome. He was upfront, honest and genuine during the sale! He made the process smooth and painless, including helping me move car seats and 2 kids over to the new vehicle when I picked it up!
I had a small issue this week during the cold snap, called Garth and he set me up with the service department. They squeezed me in the same day, addressed the issue immediately and had me on my way inside of two hours!
In an age where customer service seems to have gone by the wayside, Quantrill's have it figured out! Fabulous customer service from start to finish and excellent follow through. If you're looking for a consumer experience where you feel appreciated , be sure to see Quantrills for your next vehicle!
I happy to see a dealer who after all the trials and tribulations has remained loyal to the domestic market.I have always been able to depend on Quantrill's as required and as my father did before me.
Do yourself a favour and drive the extra way to Ontario Motor Sales in Oshawa.
Received horrible service on my Cadillac. They told me one thing on why wouldn't fix my warranty issue then when I went to GM Canada about the issue Quantrills told them a completely different reason.
I will not be going back.
Had a problem that needed fixing with just a screw when I was heading to Cobourg yesterday. I pulled in to Quantrill Chev Olds..talked to a mechanic Ira, because the service man was busy on the phone.The young fella said just a min..and then said "give me 10 minutes." He fixed it..and then checked with billing dept..and they said "no charge".I am back today to have my car serviced...they have a customer for life now!
That is what service is all about! Well done..
Mike on the service desk helped me today..excellent young man. I am impressed with the staff and service here. Kudos to John Quantrill for a well run dealership.
Thank you. Sincerely Carol Peddle
Broke down in Port Hope. My car needed a fuel pump and a filter. Was told this was the cheapest they found. $588.00 I was able to source it for $289.00 The service manager told me the cost to them from Parts Source was $400.00? Good mark up if you ask me considering he told me the supplier was Parts Source. Same place I sourced it for $289.00. The other thing was when I picked up my car my front end was making a lot of noise when turning. It was very loud but at the time I picked it up I was in a hurry and I was listening to my music loud and didn't hear it right away. When I asked the manager why no one had mentioned it or wrote something on my bill he smartly said if you want us to check your car we will at a cost. Now if this was my business I would have at least mentioned to my customer the problem we heard because maybe the customer might say ok please go ahead and fix it thus I would have just made the company more profit as well a good customer relation.
Instead they earn the worst customer relations award from me and for over pricing parts the biggest rip off award.
If you break down in this town of Port Hope Ontario say away from this dealer.
Had I known this I would have towed my car back to Toronto and saved $300.00 it would have paid for the towing... Hope this saves some other poor stranded motorists...