I would very highly recommend this dealership !!! Ashley at Stetson GM in Drayton Valley went over and above to help us find the truck we wanted in quick but reasonable matter. We are very happy with our 2020 Chevrolet 3500 High Country! They went over and above any other dealership we have ever dealt with. From the beginning of the process right to the delivery at the end went smoothly and her and the General Manager Riley were able to help us with every question we had. We will defiantly be coming back here for further purchases of vehicles. 😀
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The service department go above and beyond! It was a rainy night 6:03 pm and the driver window of my work vehicle would not roll up and I was from out of town. I took a chance driving through the parking lot hoping someone from the department would still be there. Caitlin spotted me, and she and Tyler settled me down and kept the vehicle inside for the night and Caitlin drove me to my hotel. That is amazing customer service!
I was looking to trade in my previous vehicle of 10 years and was not having much luck with other dealerships. I contacted Stetson and asked if they would be able to help me, and within two days I was going for a test drive in the vehicle I ultimately ended up buying!
Vikki was absolutely incredible the entire time, she worked extremely hard to find the best vehicle and financing options for me and went above and beyond to work with me. My previous vehicle went haywire a couple days before the deal was even settled, and she let me keep the new vehicle for the night so I would still have transportation, which was amazing!
She even drove to me when I wasn't able to get to the dealership and got my new vehicle insured before I drove off the lot.
10/10 service, was EXTREMELY happy with my experience and Vikki is the absolute GOAT, would 100% buy any future vehicles from her/Stetson!
Purchased a new truck from Stetson! 10/10 experience! Vikki was unreal taking me through every step of the process, giving me every option, and being so very easy to deal with! Drayton was evacuated due to the forest fire half way through the process. Even with all the craziness going on she got me in the very first day of them re-opening and was the best!! Thank you so much Vikki, and the amazing Stetsons Team!
Brought my truck in for service. Advisor Heather was upfront with the cost! Very friendly and knowledgeable! Even got my recall done! Thank you!! Your 100th review!! Great job!! Keep it up!!
Bought a Duramax in 2002 and in 2018 a Terrain Denali. Went back as a return customer to possibly trade the Denali on a new one. Absolutely disgusted with the trade value they offered, Far below book value. Then wanted full MSRP on a new unit. What happened to customer loyalty? Never going back it was an insult.
My Colorado rearend piled up on me. I did not purchase this truck from Stetson Motors but Heather & team treated me as if I had. Their service is outstanding and I have decided to purchase/lease my next vehicle here!!
Called to get new winter tires.order them in and installed the next day could not be happier with the service. And very friendly and helpful staff. Will be definitely going back
Parts staff was friendly, forward thinking and helpful. Unfortunately the Service representative we talked to after was rude, condescending and unable to answer questions of time and available options for our situation. I personally understand the hardship one goes through in that field of work. But as I was not being rude or Ignorant I feel the comment made was not warranted or necessary. I hope to have better experiences in the future :)
My wife lost her spare key on her Sierra… Caitlin and her team at the service department did all the works from paper untill the job is completed…. they also give me a shuttle to my work and pick me up after. Great customer service!
Best service I have had buying a truck in a long time. Thanks Stetson's.
Riley and the team are always great to deal with and always work to get you a fair deal. Worth the trip to Drayton Valley!!
My daughter and I took my Equinox to get my command start fixed. It was a tricky software glitch, but the entire team at Stetson made sure it was fixed! We enjoyed a cozy fire, snacks and cartoons, with friendly conversation while we waited. Unsure of timing at first, (it was a quick fix), we were offered transportation if we needed in the meantime. Heather and the service team made sure our command start worked and we were good to go!
I would highly recommend visiting Heather, Kait, Krista and the rest of the service team at Stetson for your vehicle needs! They are committed to an exceptional customer service experience. Thank you Stetson!
My wife took her vehicle in several times for an issue with the key sticking in the ignition and not coming out. Because the issue was intermittent she was initially told that her key was dirty and that was why it was sticking. When she told them it was not a dirty key and it was locking the ignition with the truck in auxiliary she was told this was a known problem and that is definitely the key being dirty. After several more issues with the key being stuck in the ignition (once being on able to turn her vehicle off several times during appointments in the city) we returned the vehicle to Stetson. This time we were again informed that this was a very common issue but it was in fact due to a low battery not communicating with the key. They completed a battery test and recommended a battery replacement. We requested a quote and after calling around to compare prices found them to be $100+ more then other garages in town. When I went to get my wife’s truck I received a bill for $175 for a battery test (a full hour of time plus shop supplies for a battery test). My family has done business with Stetson for a very long time and due to several issues like this we will not be doing so again.
Great service. I live in Calgary and tried several dealers in the city. And Stetsons was the only dealership that gave me a fair price on my trade in and they also delivered the truck to Calgary for me.
Took 2016 truck in for an oil change. Upon paying, was informed they found “leaking transmission cooler lines” which they would happily repair for another $400. Brought vehicle home and had hubby (who is a journeyman mechanic for 40+ years) inspect to confirm, and surprise surprise…NOT leaking! Not sweating, no leaks period! Truck is still under warranty so we wanted this incorrect information removed from our work order. Service manger told us work was closed and she couldn’t do it. Hubby suggested he bring the truck back for another “inspection” and open a new work order (they can pay for our gas) and she said, “That ain’t gonna happen.” We feel this dealership was simply trying to upsell a service that was completely unnecessary. So our concern now is, IF for some reason, our truck has a warranty issue with the transmission, GM will not cover it because we “declined the service” previously which is NOT the case! The service manager did absolutely NOTHING to try and help, or offer ANY suggestions to try to resolve our concerns. We are planning to purchase a new SUV and believe strongly in supporting local businesses. Unfortunately for Stetson, we won’t be buying from them because of the poor customer service and unhelpful attitude of the service manager. True colours shown.
Very easy from start to finish. Dealt with Vikki and Mike. They both made sure everything was ready for me when I got there as I was driving from out of town. Couldn’t have been any easier.
Great experience as always.
Riley was able to make the impossible happen. He was able find the truck's Swift Oilfield needed and always has. Thank you
Giving this dealer a 5 because for the first time dealing with GM service I felt like a valued customer and received great value for my money. The service department was easy to deal with and treated me with respect. Keep up the high level of customer service 👌.
I had purchased a pre owned fully loaded GMC sierra 2500hd in the beginning of November 2020. I was told that it was previously a "family grocery getter" until they upgraded and then the truck was used as a parts runner for the dealership. Sounds like it had good previous owners so I purchased it.
A month later I had it in my shop polishing it when I noticed in just the right light you can see where the old gvw & tare weight rating decals used to be. Aswell as the old company logos on the rear windows. (Have pictures to prove it) I looked up the company name and the truck came from an oilfield rental company....
To boot there is hail damage on the roof and clearcoat peeling on the hood. This would have been very nice if this information was disclosed to us before we purchased the truck.
I do enjoy the truck, But I do not appreciate the dealership being dishonest with me just to make a sale.
Just bought a pre-owned 2017 GMC crew cab from Stetson. Dealt with Vikki from the start till we drove it away. She ensured our purchase was easy and pleasant. Very professional, and clearly made our interests a priority. Every little detail (plus some) was looked after. Nice to work with someone who knows their job and adds a personal touch. We couldn't be happier. With staff like this, we'll absolutely be back.
I ordered a Chevrolet Volt from Stetson GM and had it shipped all the way to Winnipeg. Stetson was very helpful and held the car for me for a long time while I sorted out finances, delivery date ect. I was very happy with the service from Vicki. Thank you on helping me make my first out of province vehicle purchase so easy. As a young person buying a car out of province I was nervous. I put a lot of trust into what was being conveyed to me from them. They were very accurate with details and I am so happy with my car almost a year later. I recommend to anyone looking to buy or ship out of province! Thank you so much for all your help.
Very friendly and knowledgeable. Easy to talk to.
Bought a used truck that is beat now I have a large loan and a truck that I never know if it’ll get there
But I was told that’s just the cost of doing business
Drove Chevrolet for over 50 years first time I have to drive one I don’t like and first time I dealt with Stetson
I would very highly recommend this dealership !!! Ashley at Stetson GM in Drayton Valley went over and above to help us find the truck we wanted in quick but reasonable matter. We are very happy with our 2020 Chevrolet 3500 High Country! They went over and above any other dealership we have ever dealt with. From the beginning of the process right to the delivery at the end went smoothly and her and the General Manager Riley were able to help us with every question we had. We will defiantly be coming back here for further purchases of vehicles. 😀
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Extremely helpful staff, great guys in Larry and Layne. Great spot for your next chevrolet purchase
Exceptional service and highly recommended them!
I have nothing more than positive things to say about our recent purchase at Stetson.
We were left with a sour taste in our mouth a few days prior with a different dealership and Ashley helped turn everything around for us. We had such an amazing experience this time around with Stetson.
As we came from out of town (they did offer to deliver), Ashely and Victoria stayed much passed their closed hours to make sure that everything was explained and that we were happy. We truly felt that the team involved in the sale of our new truck went above and beyond for us in the days leading up to signing the papers and bringing it home and they still continue to do so now.
We highly recommend them and will recommend them to all our friends and family.
Thank you so much for the truck of our dreams and the amazing customer service!
Just bought a vehicle from Stetson Motors and I can’t say enough about the customer service. Thank you to the team at Stetson Motors, keep up the great work!
i live in red deer it took a call to drew in parts to help me with a extreamly hard part to find he was proffesional in every way was determend to help me as i could not get help finding my part here. drayton valley has one hell of a dealership ? keep up the good work
$50.00 to reset tire pressure monitor?... really... Once charged me$30.00 to put a rearwiper blade on? Ask them how much before they do the work, they were the only one serviceing my Terrain, 4yrs. Never again...Don...
They are great i have nothing bad to say good people very helpfull .
Made my Car buying experience very easy and delightful. Excellent customer service with a fair deal. Would definitely return for the next one.
Was lyed to several times.Had to get GM Canada involved to help settle the problem.Once they agreed they would pay me some money back, Never see it. Be extremely careful while shopping there.
Just bought a car from Lorie Hamilton.
She was amazing, took time to attend to every detail that was asked of her.
would definitely recommend this dealership
Everyone was very helpful.
Bought a car from Stetson and the car and staff were beyond amazing. Larry from sales responded within a day of me sending them a message and provided information about the car including the car fax report. The manager Ryan was friendly and professional and greeted me when I walked into the dealership.
Vicki was the icing on the cake. She was very thorough with her paperwork and took the time to explain financing and the details that some car dealerships try to skip over. She was so fantastic she assisted in moving our belongings from our old car to our new one, and we drove home that day in our dream car.
I cannot express my gratitude and appreciation enough for the whole team at Stetson. You made this experience exceptional beyond words! Much love and well wishes to you all
Had an issue with my truck the day we were leaving for a camping holiday. Truck was repaired and we were in the road by noon. This is the third diesel truck that I have purchased there. Always great service and quick diagnosis of any issues.
Good staff, great service
Ryan Buehler you are awesome!! 10/10 would recommend him and anyone at this dealership. He found us the exact car we wanted. Defiantly worth the drive. They even stayed open late because we are from out of town.
Thanks for the 2019 Chevy Spark
Great people to deal with they always help us when needed
Great people to deal with they always help us when needed
The whole process from start to finish was probably my best vehicle buying experience, everyone I dealt with was super friendly and professional, had answers to any questions I had, the communication was great every step of the way.
13/10 would definitely buy from them again.
Thanks for making the process easy
I brought my Volkswagen in because the engine light was on. They were able to get me right in and diagnose it within a half hour. Diagnoses was just under $50. Great price, Great service!
My dad also brought in his Buick today for a small electrical issue and they washed it for him, good job people!
Amazing customer service! Kim came through with everything we asked for and went above and beyond any expectations we had. She was thorough, patient, and knowledgeable.
Victoria, the finance manager was equally amazing. She made the whole purchase smooth and stress-free. We have visited many dealerships in the last few months and this one by far was the best!
I was travelling to Drayton Valley for a Search and Rescue conference a few weeks ago. I towed my RV trailer from central AB. Unfortunately my transmission for my 2011 Duramax gave me some trouble which left me and my travelling companions stranded on a Saturday . The folks at Steson squeezed my vehicle in to have the tech look at it and they were able to diagnose and replace the defective part (transmission control module) in the same afternoon. Their service was above and beyond excellent.
I was also pleased to make the acquaintance of a sales person (Ashley T.) and now I am seriously considering a new truck to replace my 2011 2500HD. I received exceptional service and highly recommend them. It's too bad I live so far away, otherwise so would frequent their business often.
Thanks to everyone for getting me back on the road so quickly. I was able to fully enjoy the conference knowing my concerns were being managed in such a professional way. I wouldn't hesitate to do business here in the future.
I was travelling to Drayton Valley for a Search and Rescue conference a few weeks ago. I towed my RV trailer from central AB. Unfortunately my transmission for my 2011 Duramax gave me some trouble which left me and my travelling companions stranded on a Saturday . The folks at Steson squeezed my vehicle in to have the tech look at it and they were able to diagnose and replace the defective part (transmission control module) in the same afternoon. Their service was above and beyond excellent.
I was also pleased to make the acquaintance of a sales person (Ashley T.) and now I am seriously considering a new truck to replace my 2011 2500HD. I received exceptional service and highly recommend them. It's too bad I live so far away, otherwise so would frequent their business often.
Thanks to everyone for getting me back on the road so quickly. I was able to fully enjoy the conference knowing my concerns were being managed in such a professional way. I wouldn't hesitate to do business here in the future.
Great Staff. Great management. Excellent service. :)
Great Staff. Great management. Excellent service. :)
Very poor customer service from Victoria in credit, I went in to trade in my vehicle and I have quite a bit of negative equity on vehicle so she said to me ; I don't think we can do anything to help you in your situation, my boss is coming in today and I will talk to him and give you a call back today to see what are your options . ( i had also mentionned to her that its urgent as i dont have a vehicle to drive due to a part beeing back ordered for my jeep! Been 2 business days. No call back from her. Very poor service from her . The sale men Larry was great tho.
Very poor customer service from Victoria in credit, I went in to trade in my vehicle and I have quite a bit of negative equity on vehicle so she said to me ; I don't think we can do anything to help you in your situation, my boss is coming in today and I will talk to him and give you a call back today to see what are your options . ( i had also mentionned to her that its urgent as i dont have a vehicle to drive due to a part beeing back ordered for my jeep! Been 2 business days. No call back from her. Very poor service from her . The sale men Larry was great tho.
Bought my truck from there. Never regretted it..excellent and knowledgeable sales staff...always up to date with service with my vehicle..always willing to give an answer to your question..It is a truly nice friendly business that makes you feel like a important person and not just another customer to deal with...