It was a wonderful experience buying my Ford Edge, with the best, Juan Camilo Morales, very patient, attentive to his customers and very friendly. I recommend it to everyone who wants to go to the dealership and buy a car.
Worst Ford dealer I have encountered.
First, the seller told me a Ford Explorer I had seen en their website was still available and we made an appointment so I could come purchase the vehicle. Then, the day of appointment , me, I , myself called the seller to confirm the appointment and that's when he told me he had sold the vehicle. I was coming out of Cornwall, so the logistics, organizing the trip was all for nothing.
I had my eye on a GLE350 at Mercedes-Benz Burlington, so I purchased that instead.
Then, they kept my info on file and continuously sent me unsollicitated emails about other Explorer they have in inventory.
I contacted them 2x to ask them to STOP harassing me with such unwanted communications. They did not stop.
I even reported them to the Canada's anti-spam police, copied them on the complaint. And they are still, to this day, harassing me with unwanted communications.
As of next week, I will call Ford Canada to report them.
Worst Ford dealer I have encountered.
First, the seller told me a Ford Explorer I had seen en their website was still available and we made an appointment so I could come purchase the vehicle. Then, the day of appointment , me, I , myself called the seller to confirm the appointment and that's when he told me he had sold the vehicle. I was coming out of Cornwall, so the logistics, organizing the trip was all for nothing.
I had my eye on a GLE350 at Mercedes-Benz Burlington, so I purchased that instead.
Then, they kept my info on file and continuously sent me unsollicitated emails about other Explorer they have in inventory.
I contacted them 2x to ask them to STOP harassing me with such unwanted communications. They did not stop.
I even reported them to the Canada's anti-spam police, copied them on the complaint. And they are still, to this day, harassing me with unwanted communications.
As of next week, I will call Ford Canada to report them.
I had a wonderful experience at Mont-Blue Ford today. Anne Marie is very friendly and professional - she took very good care of me while purchasing my new truck! Very satisfied with the service. Thank you Anne Marie!
Lys Laframboise has amazing client care ability. She always calls back and follows up. We appreciate your help Lys. You’re very professional and courteous.
Asad
Friendly helpful assistance to me by the sales dept, by Devon at first and then later, Lys, in the last couple of weeks during my recent search for a replacement vehicle. While used car availability did not work out for me this time, Mont Bleu "is the only show in town" and is almost always the first place I consider looking for buying a vehicle, whether I finally get one there or not. Same approach considering any scheduled maintenance on Ford product. Meantime and over the course of the last 7 yrs I have been in the Gatineau area, my F250 Super Duty I had would go there for any routine or the few times for unscheduled maintenance. I will only allow a Ford Maint Tech to touch the engine. Labour might cost more at dealer than jobber, but vehicle spends less time in the shop at Mont Bleu, due to experience. Patrick D. at the service desk had been my first-stop "go-to" guy there for any preventative or corrective (very few of these!) maintenance requirements. I always felt he was fair and cared about his customers (me) and tried to help anywhere he could during any service visits. While I understand things happen, I was saddened to learn he has since moved on and a way could not be found in order to keep him. Both Mr Petric and Jr have big smiles whenever I am over for a "visit"! One of these days, I will have to finally buy a new vehicle there ! Merci! -Fred
Had a great experience ay Mont bleu ford's sales department. Our salesman Gabriel was extremely helpful and patient. He is definitely the go to salesman at Mont bleu!
This is just my opinion but the person you're destroying professionally has worked in the automotive industry for a long time, he knows what he's doing when it comes to interacting with people; He's got great communication skills, wonderful driving skills and he knows his job... he offers great service always with calm and respect. I don't know what happened between you but I'm sure there is another version of the story behind your misunderstanding. And by the way his name isn't Devin. Good day sir.
Nice experience. Friendly and accomodating. No pressure buying.
I was at Mont-Bleu Ford for a fleet truck service. Right from the begining it did not start well, two of the service department employees we chatting away simply ingnoring the fact that a customer had walked in and was standing right in front of them, then I had asked them to program a new key for the vehicle and reprogram a key that had failed. When I went to pick up the vehicle it verified that all the keys would work but the key that had failed was not repaired at all. There was the purchase of a third key and after talking with the service advisor, they confirmed that they had not attempted to repair the broke key. They said it woyld take them another day to do so. After I get a call from the dealer the next day and they stated that the broken key was unrepairable. That was fine they then advised that someone would pick me up at the office between 2h30 and 3pm, I called at 3h20, the receptionist transfered me to a voicemail. I called back and asked to speak to the general manager at this point which they refused to let me talk to. They then called me back and said someone would be leaving in 10 minutes to come pick me up. I promptly declined and got my own ride there in a cab.
Before buying a vehicle at a dealership, I always try to meet and feel how I would be treated by the service department after the purchase of a vehicle. I can garantee that this dealership will never be on my go to list for a personal vehicle. As for fleet vehicles, I'll definitely try to avoid buying a Ford vehicle in the future.
Incredible after sales service by owner himself Mr petric and sales manager Stephen.
Was disappointed that my brand new bronco sport had rattling of the centre console as well as squeking break sounds.
Further saddened and upset by the fact that the service department didnt show courtesy to call me back for more than a week to even give an appt.
All that was offset when owner himself contacted me to drop his personal vehicle at my house for the inconveniences until my car is repaired.
Never have i heard of such a personal and kind gesture. Stephen has also been awesome.
My friend wants to buy a Mustang and i will tell him to buy from this dealership even though we live in Ontario.
To eager to sell and won't keep their words..go elsewhere
Once again the team at Mont-Blue Ford nocked it out of the park. Great people great service as always. Wouldn't go any where else!! Friendly easy to deal with and make bring a vehicle easy and stress free, fun and relaxing. Not many places you can say that about buying a truck!! Thanks again guys!!
I have purchased several vehicles through Mont-Bleu Ford and have have had nothing but an amazing experience. Always answering questions with professional knowledge. Will continue you to purchase more vehicles and refer friends and family. Thanks again.
Just brought my F150 in to have the tires changed and the service was great!! If a dealership spends the time to send you an email asking for our review of their service shows that they are truly interested in improving their service. Our 3rd vehicle from Mont Blue and many more to come.
Thank you!
I must say, this was the easiest vehicle purchase experience we have ever made. Whenever I buy a new vehicle, it always feels like I am being given the runaround. Devon made us feel completely at ease and was completely upfront with us with regards to new vehicle cost and also provided us with a very fair market value for our trade in vehicle. Once we made our decision to make the purchase (which was very easy) Jean-Marc helped us seal things up with finances and we were out of there in pretty much record time. Not to mention the quick turnaround to have my new truck ready for pick-up on my birthday a few days later.
If you are looking at buying a Ford, don't waste your time at the other dealers. You will be treated right and walk out very confident and happy with your purchase here.
Thank you very much Devon, Jean-Marc...and Junior of course!
We have purchased over 10 vehicles from Montbleu Ford & not planning to shop anywhere else as we highly recommend this dealer ship tanks for your great service 👍
What a great experience. If you want knowledgeable people and a pressure free environment go see the Mont Bleu Ford Team.
Carl Bisson was fantastic and honest.
Thank you.
I was very pleased with the overall level
of service thank you to George Jr. and his team.
Ben dealing with Mont-Bleu Ford for almost 10 years now and they've always done good work and never let me down. Very professional. Highly recommended 👌 👍
My experience at Mont Bleu Ford was excellent. From the moment I walked into the showroom to the time I drove off with my new vehicle, everything was top notch. My representative (Devon Butler) was very professional, offered sound advice, and delivered on everything he promised. If you are looking for a Ford, I would highly recommend you drop by Mont Bleu Ford. It is easy to see why they have been around for so many years. Thank you to the Mont Bleu Ford team.
From the purchase of the vehicle to the service needs and requirements to the trade in a purchase of a new vehicle, Mont Bleu Ford has always made the experience easy and pain free. Thats why I have purchased so many ford vehicles over the years.
Jan 8,2022 my boyfriend and I went to Mont-Blue Ford to help my daughter out with a purchase of a truck that she was looking at. While she was getting all her paperwork done up. We had the pleasure of meeting Justin Bonito who started talking to my boyfriend about a Ford Ranger Lariat in the showroom and that he had just started there that week. Thanks Justin for the unexpected purchase and grate service provided and the rest of the Mont-Blue team for making our experience a grate one.
Awesome dealership. They carry all kinds of cool stuff. Big selection!
The service team here is awesome! In and out quicker than I expected. Pricing was fair as well.
From the first moment I entered, the service department was polite and professional. Sophie was very welcoming and she set up my appointment as I required. Given my busy schedule this was important to me. The recall was done as promised and in timely fashion. Follow up calls from Martin the service advisor, before and after the recall was done, were precise and informative, all questions were answered. Everything was very smooth and easy. A very good service experience. Thank you.
Very horrible service unfortunately. My Ford Econo-350 was serviced with their recommended maintenance. However, it left my vehicle unfit for driving. I did not know, and drove unsafely, putting myself and my young children in extreme danger. The power steering was damaged, and I had to receive emergency service at another Ford service center, at my 2500$ expense, after spending over 6000$ on Mont Bleu service. The Ford mechanics said my steering wheel could have fallen off. Mont Bleu refuses to admit that their service center was responsible, and they do not want to engage with me to reimburse me for their poor service. Very disappointing and alarming. Especially for certified Ford mechanics 😕
We purchased a 2019 F150 Limited from Mont Blue Ford in Dec 2020. During the purchase process a couple minor issues were addressed to everyone's satisfaction. We were pleased with most of the transaction with one exception. After we got the truck home we wanted to install snow tires and rims on it and notice the wheels had lockable wheel lugs. We contacted the dealership to find out if the previous owner who was and still is a Mont Blue customer had the special key to remove the nuts. We were told on the 20th Dec 2020 by Patrick that he will look into it and take care of it. We also left voice messages with a manager requesting assistance. As of this review we have yet to receive any information from Mont Blue Ford regarding the special key or any advice on how to correct the situation. they have not returned our calls or answered our texts. We were not looking for Mont Blue Ford to buy us new set of keyed lug nuts. We just need information on where or not the previous owner still had the special key and any advice on what we need to do to correct the situation. So their after purchase customer care is lacking.
We recently bought a used Corvette from Mont-Bleu Ford. The service we received was excellent, the staff were all amazing. Would not hesitate recommending this dealership to anyone.
Second time dealer with them and will be the last time....never received a poor service like that. Still waiting for the service manager (Jason) to call me back after a week .
People are so nice at ford make you very welcomed
Brought my truck F-150 with towing last Wednesday and we are a week later still no news. They can’t even call you to provide information you have to fetch for it. All excuses were provided to me ( Covid , lack of staff, people calling in sick blabla bla ). Completely unprofessional from them. I should of tow my truck somewhere else.
Visited the dealership yesterday to look at an F150. This is the best experience I have had at a new car dealership in 30 years! Devon, the salesman assigned to us, was great. They know how to deal with clients properly. Will be recommending this dealership to friends and family for sure.
I just picked up a new F150 from Mont Bleu and it was hands down the best experience I’ve ever had purchasing a new vehicle.
From the initial conversation to delivery was seamless and painless. Devon was able to track down multiple vehicles that fit my requests and had everything put together and delivered in 3 days, even with the current complications and social distancing.
I would not hesitate, for an instant to recommend George, Devon or Mont Bleu to anyone. Top notch staff, amazing customer service and unbeatable pricing. For the first time I can actually say that I’m looking forward to my next purchase rather then dreading it.
Thank you all so much for everything, it was a pleasure doing business with you and I will without question be returning for my next purchase.
I was in the market for a used/demo 2018 Ford Mustang GT. I was able to locate several on line, but the price from Mont Bleu was the best.
I live in Toronto, and was willing to make the trip to Gatineau to get the vehicle provided i was satisfied by the way they did business.
I called the dealer and the first person i spoke to was Patrick Scrivener, he was helpful, polite and went out of his way to get my business. I am a tough customer, and i made a lot of requests for information, photos, videos, tire measurements (the list goes on).
At all times Patrick provided me with all the information i requested. I was a little apprehensive about buying the car in Gatineau, then having to pay for additional taxes when i brought it in to Ontario.
Patrick assured me there wouldn't be any issues and included in the sales contract that Mont Bleu Ford would pay the taxes on my behalf, and certify/register the vehicle in Ontario.
Mont Blue Ford is licenced to sell cars in both Quebec and Ontario and they prepared all the paperwork for me, and when i went to the MTO in Ontario, the registration was smooth, and no surprises (although i expected there to be issues as i had never done this before).
The lady at the MTO was familiar with Mont Bleu Ford, and said that she had dealt with them regularly and had never had any issues with them, their paperwork or their business practices.
In short i just want to say thank you to Patrick Scrivener, Marc-André Leblanc, Dominic and George Petric (the owner - he came to thank me when i purchased the vehicle and was about to leave, it was a very nice touch).
Since leaving the car has performed fabulously, and if i am in the market for another vehicle i will go see them, it was worth the drive. Ford dealers in Ontario could learn a thing or two from them.
Thanks again.
I live in Gloucester, but I ended up going here because of a search I did online for a used Ford Edge. I will definitely be coming back here first for my next car.
Big thank you to Patrick Scrivener for helping us out. No pressure at all, quick to answer all questions, or if we had any hesitations about anything he made sure we got the answers we needed. Also very professional, there were a few times when we were talking with him when his cell phone was going off, and he didn't even look at it, just silenced it and focused on us. He also really knew his stuff, showing us practical features of the car we were looking at, that we probably wouldn't even find out about otherwise.
Dominique in the fincance department was also very nice to deal with, again, no pressure or arguments, but very informative.
I highly recommend this dealership's sales department, you will have a great experience with an established business that values their customers.
This os a warranty visit. So no charge. Service seemed pretty friendly. Stay tuned.
Wonderful and super helpful staff! My husband and I drive all the way from Toronto to buy our Ford only from them! We have gotten our 3rd one today and as always the service was exceptional. They even stayed longer to wait for us past their closing time and made sure we were happy and taken care of! Thank you and see you next time!
Patrick is a great salesman, very honest and knowledgeable. Very happy with my service and purchase I made here.
I like it a lot. It is a very friendly dealership with great service. We have purchased 8 trucks here.
The location is a little odd to access but the staff is very kind, understanding and really try to help the customer get what they are wanting/needing.
There is a lot of selection of trucks and cars, both new and used. They have lots of onsite technicians to fix your car. You definitely need an appointment if you want life to be simpler.
There is a waiting lounge with a TV, reading material, snacks, drinks and Wi-Fi if you have to wait. Or it's a quick walk over to St-Hubert.
Accessibility wise (wheelchair, walker, stroller) it's a little hard to get around as there are many doors. The washroom was clean and we'll stocked.
My kids always love going to sit and pretend to drive (dream of driving) the cars in the showroom.
I recommend this dealership to my friends and family. George jr. is really good at taking care of his clients, even the crazy ones from Orléans.
Disclaimer: very few of my reviews are 5* as they have to far surpass every expectation I have.
Absolutely amazing sales and service team. If I could give 6 out of 5 stars I genuinely would. The vehicle selection seems nearly endless, the indoor show room is a pleasant area to really get a good look at any vehicle your interested in. Nearly everything on the lot had the sub-model/ option combination I was looking for, it really boiled down to what colour I wanted. Above all, the listed price was LESS than anywhere else. Even if you are from Ottawa, these guys are really worth the trip. You will not believe how helpful, kind, and humble every individual was. These people genuinely appreciate your business and are eager to build a long lasting relationship with their clients. I consider myself a ‘picky’ individual who does extensive research prior to purchasing anything, mont-bleu not only met all of my expectations, they exceeded 10 fold. I am happy to refer mont-bleu to anyone who is looking for a new or used vehicle. You will not find ‘high pressure’ sales tactics here, the sales staff are kind and extremely knowledgeable. The finance team were completely transparent, honest and highly professional. They were able to answer all my inquiries nearly immediately. Mont-bleu really puts in the extra effort to remove the stress of purchasing a vehicle. Purchasing a car was an exciting and positive experience (as it should be) and I left feeling confident in my decision. There is a reason why these guys have been in business for as long as they have, they clearly have the recipe for a good business.
Thanks again to everyone at Mont-Bleu, I’ll be going back there when it’s time for my next one.
Would highly recommend!
Great experience as I was well received straight from crossing the door. I had excellent prompt and quick services from the sale Director & Manager and left with a new truck within 24 hrs.
At the service desk, I was served by a new employer by the name of Ronald Forget, he was very competent and explain everything in details. I was impressed.
Had few service done so far. Sales team is great and helpful. Service team is good but they should validate initially if client is paying for the maintenance package (oil and brakes included). Had to correct them on a 187$ bill that ended up costing me only 45$. Staff is friendly.
Absolutely the best service! Patrick in service is always a pleasure to deal with. I've always been treated extremely well here. i would highly recommend them to anyone!
Always get a amazing service. Patrick is absolutely a person that knows what is doing and taking the time to explain. I am not worried when I bring my car for service.
as usual first class service, prompt and efficient. Patrick my service adviser is just a jewel. He is professional, very polite, never rushes and explains everything. At the end of my appointment, Patrick personally
drove my Escape out of the service area and brought it right to the front door of service. He did this as he knows that I am waiting for a hip replacement and have trouble walking, so out of the kindness of his heart he did this for me, and I am sure he does it for others, that is the kind of person Patrick is.
Great experience at mon bleu ford the team is very dynamic especially Devon Butler he is honest and doesn't just want to sell you a vehicle he takes the time to get to know ehat you want and need. I will ve referring lots of people to Mont bleu ford
Just brought my F150 in to have the tires changed and the service was great!! If a dealership spends the time to send you an email asking for our review of their service shows that they are truly interested in improving their service. Our 3rd vehicle from Mont Blue and many more to come.
Thank you!
I'm a very happy first-time Ford owner. The team was friendly from the start from initial contact through financials and delivery. Top marks form this happy customer.