These guys do not support what they sell. I have a 2019 F150 Lariat. They have a heater at the bottom of the windshield , water leaked on the connection and corroded the terminal causing heat at the connection. The windshield cracked from the inside. Markville Ford walked away.
The sales staff is very profession and try to help the customers as much as they could. I got my F150 just few weeks ago and I am very satisfy with my new vehicle, and I had no knowledge about the pick up truck before. Thank god I got help from the sales person in Markville Ford to guild me every single step , to choose the right truck fit in my need and all my necessary requirements. Thanks again, and I'm going to share my great experience with all other people I know.
Great Experience with sales Codey and Leo
And parts Aldo ,Fernando.
I highly recommend this
Dealer ships awesome service.
If all Service Department staff were as courteous, knowledgeable and professional as John and Heidi whom I have dealt with for many years, I would not be a loyal customer. Those two ARE Markville Ford Lincoln’s service department! The only reason I go there! Many of my friends feel the same way!
Got a great deal and have been getting even better service at this top notch dealership, thank you to the whole team at this family-like dealership!
Good cars
Quickly done deal, no aggressive sales tactics, told them what I wanted and expected for trade, I'm always reasonable, realize they need to make money as well as get a good deal for myself. No back and forth they agreed. Time in and out with a test drive, and looking over my car about 1 hour. Worked with Cody, he was great.
I had a great experience with them since picking up my new vehicle in Agust, 6, 2020. Their staff, management, service department have been amazing! Their pricing and customer service was excellent.
Very professional and friendly staff especially Mr, Sid He I really appreciate your help, Received very honest and professional service I would highly recommend them!
The customer care here is second to none! They really helped make buying my first nice car an easy and exciting experience!
My only dealing here was sales rep Cody. Although, I never bought a car from this dealership because they didn’t have what I was looking for, I found Cody to be very helpful. Cody is polite, unbiased, and honest sales rep.
Unfortunately, customer service was way below standards. It was the first time I had been to this location. Upon arrival, I was not given clear instructions as to where I should park the car and qas lost around the block. The location where you initially park the car is located next to their carwash spot which I had to walk past to get to the waiting room. Other locations usually take the car from you at the entrance or have designated areas for checking in. Furthermore, their services such as coffee and vending machines were closed due to the pandemic. I had to wait for a while and it would've been a better experience had they provided water bottles or packaged refreshments.
The salesman, Cody, was courteous, helpful and overall a pleasant experience. I was a little undecided on a Ford having driven several other brands but the test drive did it for me. Was thinking Subaru Outback but just too many quality control issues of late (Honda CRV as well 1.5L!!) . Ford has come a long way and the best part of all is that the Edge is built in Ontario. Could not be happier for supporting local. The purchase occurred just before Covid-19 was declared a pandemic.
We are somewhat satisfied with the sales department, from when we bought our 2019 Lincoln, but our experience with the service department has been HORRIBLE. This dealership needs to start separating Ford/Lincoln in terms of service, because the luxury/satisfaction with the vehicle certainly does not translate with the dealership experience. Whenever they say they will call you back, they never do. Whenever they keep a promise, its broken. Beware of this place.
I bought an executive driven Mustang GT convertible with 9500 kms from this dealer. The car had a vibration problem when driven on the highway which I was told was normal. This problem was finally sourced and corrected by another Ford dealer which cost me $1000 to fix. It was a hidden defect of 2 bent rims and was kept from me before buying the car.
This dealer is not trustworthy and has poor customer service since they have refused to compensate for this hidden defect.
Do not buy a used car from Markville Ford.
The Service Team (led by Shane Riley) is outstanding.
When I described a unique problem I had with my recently purchased Escape they didn't hesitate to offer me a complete solution that was certainly above and beyond. The team arranged to take care of the problem on a certain date, took me in right away when I arrived and had all work done ahead of schedule. They even provided me with a preferred price that was outstanding. Excellent work Shane - thank you.
My wife and I trade in a new car, Lincoln 2016, from Marcus in Markville with an excellent customer service. Marcus is very professional, and patient.
We have got a good offer for the right one that we were looking for! He spent a sufficient time with us for reach to a final agreement. He did the best for us to complete paper work, explaining the features of the car. I totally recommend him to my friends who love Lincoln/Ford!
I just want to give a shout out to Charlie Bartolo at Markville Ford for the hard work he did in helping me buy a 2019 Mustang. This was a long distance purchase; Charlie was willing to work hard with me and help with all arrangements to make this happen. He answered all my questions and took lots of pictures of the car and many more pictures whenever I would ask. He was very quick via e-mails or phone calls even after hours. He was great when it came to arranging shipping if needed, getting snow tires, and even helped me with returning my rental car. I couldn’t have a better experience with purchasing long distance. I certainly would recommend Charlie.
Thank you Charlie I appreciate everything and the car has been perfect.
I purchased and traded in 2 old trucks, and one was a work truck, another an older family SUV. Darren, who is a charming guy, worked very hard with his team to make me happy and get me into a new SUV. My credit has some issues at the time, and it wasn't so easy to help me. But they found away. Darren was there for me through the entire process, ready to assist and clarify any issues I may have had. I can only thank him for his patience with me as I am not always the easiest going customer. The truck was delivered to me, and I was delighted to have people work hard for me to get me into something new to drive, and they did work hard on it for me. Darren, if you read this, I want you to know that I am thankful for your effort and making my purchase a smooth operation even though issues on my end came up, and you handled them and found the solution. This is the kind of service I am happy to spend my time writing a review on. I hope that you have continued success and wish you and your team all the best. I want others to know that yes, maybe there are a few terrible reviews for markville ford. But as a needy customer and not in the perfect position at the time, my service was above anything I was used to dealing with within the car industry and will say that if you want to do business here. It would be best if you did not hesitate and that you can trust Darren and his team to do the best for you and your unique needs. I would highly recommend this dealership and especially Darren, for being a great person to work within such a busy environment as this dealership .
Excellent service is hard to find. It is very refreshing in today's world to see it!
I have never been more disgusted in my life. 6 years ago I bough an extended warranty and the salesman told me after 6 years if I didn’t put any claims on it I would get it back. I finally owned the car as of November. I went into to claim the money back only to be told I only had 60days to make the claim. After 6 years of the dealership earning interest on the money now they get to keep it . Please be aware you don’t get taken at this dealership
Thanks for the years of great service. From my 2006 fx4 that I finally traded in after 14 years for a 2019 black explorer sport too our 2010 edge. Darren thanks for all your help on yet another great vehicle. Paulo and John in the service thanks for always looking after me. All the mechanics in the back thanks. And to Craig as far as it goes you are and will ALWAYS BE MY DEALER. You have surrounded yourself with 1 hell of a GREAT TEAM!!!!!
THANKS AGAIN for the great service
Tom Warner
We had 3 sales people, a manager and a finance worker. The right hand had no idea what the left hand was doing. Not sure if this was their strategy to try to rip us off or if no one actually knew their job. Honestly, shop online. Car salespeople are unnecessary middle people who, in this case, detracted from the experience. Professional development highly needed. Thank God they have excellent prices.
I just purchased a 2016 Ford Focus St, from the salesman Conrad Haynes, at “Markville Ford”. Conrad was excited to show me this car. It was in the showroom when I arrived at the dealership. Conrad took time out of his schedule to teach me how to drive a manual car and made sure that I would get home safely. Conrad was calm teaching me and conducted himself in a professional manner. He was able to give me an offer that I was looking for. When I buy another car I’ll be sure to go back to him again. I would highly recommend him to anyone.
So we decided to get a truck, mostly because our lifestyle has changed, we've been camping and boating and taking weekend trips, a small 2-door car just wasn't doing the job. We were recommended to go and see Paul Yue so we called him up to make an appointment, so i left him a message, well if he didn't call me back within less than an hour! That's service! Scratch that, that's amazing service! Paul took the time to hear our needs and matched us up with the most awesome truck! He was very prepared even before our first in-person meeting. He gave us in-depth knowledge about the truck and made sure we were happy with our purchase. He was patient not pushy, he was everything you'd hope for when transacting a large purchase. My husband and I are grateful to Paul for making our first FORD purchase such a joyful experience.
Had a great experience buying my 2013 Ford Fusion at Markville Ford a month ago. Conrad Haynes is the best salesman ever; super nice, respectful, and professional. I sent him an email saying that I was interested in the car but I lived in London, so he called me shortly after and we agreed on a price and a test drive date. I gave him my credit card number so that they could secure the car. When I went for the test drive, everything was good except for the brakes that needed to be replaced , he said they'd fix all that at no extra costs, and they replaced the brakes as promised. When I picked up the car, I went out for a test drive again and everything was perfect. I would 100% recommend Conrad Haynes to anyone, I'll definitely be going to him for my next car. Great dealership overall, great service staff, all very professional.
I went to another Ford dealership and had a not so great experience, I was being pushed towards a truck different then what I wanted and towards finance when I preferred a lease, so I came to Markville Ford and had a much better experience with Cody. He's Great to deal with, very personable and friendly, He listened to what i wanted, and After some negotiations, we came to a deal with the terms and exact F-150 that worked for me. He was nothing but a pleasure to deal with, and I highly recommend seeing Cody if you're in the market for a new vehicle. All around great dealership/staff made my buying experience one of the best I've ever had!
I had a brilliant experience at the store. We bought Ford F-150, our sales, Davy Cao is very helpful. He gave us good advices and he helped us get what we want. We are very appreciated and very happy with the purchase. Will definitely refer to my friends! Thanks, Davy!
Tim K. Was extremely professional, courteous and did not play any “games” with us. That was refreshing after dealing with sales people who obviously did not even want to be at work it appeared. He listened to our concerns and addressed them right away. His after sales support was just as timely as pre-sales. He is a credit to Ford and we will be coming back to see him for our next vehicle.
We recently bought a Ford Edge from Markville Ford. Charlie Bartolo took the time to show us the features of the vehicle, gave us options to drive multiple vehicles, and was open and honest. This is the second vehicle we have purchased from Markville Ford since they have a good selection of low mileage demo vehicles and great service. We are happy with our purchase and found the whole experience to be professional and fair. When we went to pick up our vehicle he went over all the features of the car and helped us set up our personal settings.
I would be highly recommending Micheal Wu as a salesman.
Great experience I purchased a 2019 Mustang from him. He did an excellent job and fantastic customer service. He also gave me a VERY fair price which other 4S stores were not willing to do. I love my new Mustang. Everything is fabulous.
My husband and I just purchased our Ford Escape and once again we had a great experience with our salesman Paul Yue. His knowledge and professionalism was outstanding. I would highly recommend Paul to all my friends and family. He is honest and sincere. Thank you Paul for your high level of service.
Great experience picking up our 2019 Mustang GT PP1.
The car was beautifully detailed and was amazing looking and is performing beyond our expectations.
Paul Yue, our sales rep did a fantastic job of taking his time and helping us to set up all the car’s systems , go through all the controls including setting up the Ford Pass app.
Thanks to Paul and the entire team at Markville Ford for a great experience.
Thank you.
Family Business,Top Notch Dealership,I drive there even for oil changes and i live in HaltonHills.Just recently also my Mustang got a air-bag recall notice just on Sept 19 I must say Heidi in service is the greatest so polite and very understanding I had to cancel 4 times because of health issue's Heidi was so kind and understanding just a GREAT Girl and had every set up and waiting for my car so she could arrange for my car could get done in record time, just a great place with Great people as long as I drive Fords I will keep coming to Markville Ford!
Markville ford Service always maintains my vehicle quickly while I am at work. The shuttle service is really appreciated because I can work while my vehicle is being serviced.
Had some issue with the leasing manager, but the general manager Dave called us directly to figure out the problem. He is very patient and respectful, I think our issue will get solved perfectly with his help. Thank you so much Dave!
Great friendly service.
Just got my car today. Love it.
Charlie took the time to explain everything about the car and make sure we are happy.
Kevin -manager was great to deal with too.
Would definitely recommend this place.
Happy customer🥳
I was looking to purchase a 2019 Ford F-150 and went to 2(two) other Ford dealerships prior to going to Markville Ford. At the previous 2 locations I did not feel welcomed or appreciated and I was not acknowledged by any one in sales until I approached and asked. I was also told that no vehicle with the specs I was looking for was available.
At Markville Ford I encountered a completely different experience. I was not only greeted by Darren Dutton in a courteous and professional manner but I felt like my business as well as me as a human being was appreciated.
Darren has an extremely vast knowledge of the Ford product line and he easily found me my dream truck. The entire experience working with him from the time I walked in to the moment I drove my vehicle off the lot was quite pleasurable and I will definitely be a repeat customer of not only his but that of Markville Ford.
I highly recommend them if you are looking for an easy process to purchase a new Ford.
The lease ended on my 2017 escape and it was so easy to renew again. I deal with Darren and he is always great. Markville Ford is a great dealership, my customer experience was excellent. Recommended yet again!!
From the moment I stepped in the facility to the point of final sales everything was smooth. Darren was a great help, identifying vehicles within my budget range. He was also easily reachable via email for any and all follow ups. I strongly recommend the Markville Ford team and Darren.
The Service department is not trust worthy, please check all the documents carefully they charge you with out telling you the truth amount and when you're taking over the car, agent will say this is what you you here for,I booked the appointment only for oil change for my Lincoln and end up paying over $150 for extra work that you never booked it for. I would rather go to Sheppard and Markham the are very economical and fair in dealing with the customer.
Bought my first Mustang from here and absolutely love it. From test drive to delivery everything was super smooth. Thanks to Tim who was my salesperson took care of everything from beginning. Zero regrets after buying from here.
My name is Bill Farr. Markville Ford has treated me extremely well. I have been pleased with their service department. I hit a piece of concrete and damaged my truck. They have been very helpful and professional with me. Lisa Hillis, my service advisor, went above and beyond her duties to ensure that I was comfortable and the work was done to my satisfaction.
One of the best service I have ever experienced. Kevin Liu really make everything easy from the beginning to the end. Well and clear explanation, try best to fit my budget and most importantly, he do things fast. He’s capable of getting my new car with a week! Definitely recommended !!!
服务态度超级差，提前10天预约了维修，到店里说无效。I made an appointment ten days ago（Apr 09） and got the confirmation e-mail.and also i made a call at that time.Today (Apr 18）i took one day off to do the maintenance,after waiting in line for half an hour.the lady very angry said to me by no reason:"we are busy.your appointment does not work now.And because we are busy ,so i don't need to call you back to confirm，And you can go now.” The service shocked me a lot.The lady kept angry for the whole time.I got the worst experience in here.
Apr22，the manager said sorry to me.He is the good gay.But nothing change to that worst thing.
Darren Dutton is really the only person I spoke with to purchase my vehicle, but his customer service is amazing. If you're looking to buy, ask for him. I felt informed without any pressure and also felt that he was willing to negotiate fairly. He also got everything through in record speed to accommodate my situation. Highly recommend!
I purchased my Lincoln Navigator from Darren Dutton of Markville Ford Lincoln approximately 5 months ago and am very happy I did!
I found the ad for the Navigator on-line with everything I was looking for and decided to contact Markville Ford.
Darren was able to send us multiple pictures, description and even full video of the truck before I decided to drive to Markville.
When I seen the truck in person, again Darren was very helpful and upfront. We discussed what it would take to get me in the truck and Darren delivered.
Markville Ford was able to remove all dents and scratches and put brand new tires on it. The paperwork and warranties were all explained to us.
I left the dealership very happy and now that I've had time to drive my truck around I can say that I was very impressed with Markville Ford's business and their employees.
I highly recommend them.
Thank you for my Lincoln Navigator.
I purchased my Vehicle from Markville Ford Lincoln and was extremely pleased with the service and professionalism. Salesperson Kyle Nelson was wonderful! Not only did he patiently work with me in selecting my ideal newer vehicle, but he drove it to Brampton for me to test drive as due to work schedule I was not able to make it to Markham. Once we agreed on a price etc and sale was completed. He drove the vehicle to my home and took the time to go over the paperwork again, answering questions etc. He is very professional, friendly and knowledgeable I highly recommend this dealership and specially Kyle Nelson. Thank you Kyle!
Just recently got a Ford Escape withe the help of John Mitchel. Nice man. Down to earth and easy to talk to. I won't regret this decision and probably will come back again in the future.
We recently purchased a 2016 Ford Fusion. We walked in overwhelmed and unsure, then we met Talin Awrham. Her level of professionalism, authenticity and cheerful personality made the process run smoothly. We found the perfect car, within our budget and thoroughly enjoyed every moment.
I just got a new F250 from Markville Ford Lincoln the service was Fantastic!
I was given more then exception care from there financial service manager Jesse Bruder. He helped arrange financing for me and worked out a great option for my company. My wife and I will definitely be recommending him to any of our friends and family. We will definitely be going to Markville for our next purchase.
I Love My New Ford Truck!!
Very friendly and helpful sales staff. Very knowledgeable. I bought my Escape SE AWD there, and I love it! I would go back there again.
One of the best experiences I have ever had.... The dealership had great deals, great staff, and great products.... i would recommend this store to anyone.... 5th car purchase there
The service dept at Markville Ford has helped me out on many occasions but most recently went over and above by not only picking up my car from my home while I was away (yes I live close by, but it still says a lot) and then dropping it back off in my driveway before I returned from my trip!
Faulty alternator repaired and NO downtime on my end. Thanks again Markville!