July 2020: Fam. Cutean Etobicoke - Thorncreast Ford Service they Treat you like one of their own. If I have to quote my wife's rating on work done at Thorncrest Ford, that Rating is (and this is no Jocke): "EXCELLENT, EXCELLENT, EXCELLENT!!"!. Since 2003, when we bought it, we took our Ford Escape for Service to Thorncrest Ford in Etobicoke, Ontario. Our Ford Escape is has 280000 Kilometers on board and still works like a charm. This week we brought the 2003 Escape for a visit (service) to Thorncrest Ford. We left it over for a tune-up and regular Service. Work was done as expected and in time. I want to Enumerate Great Service Man under the Guidance of the best Foreman Stan Axiotis, Great Service Advisors under the Guidance of Tanya De Mello, Andreas the Service Manger, Jim Zenetos the Sales Man that took 1 hour to present the Escape when we bought it. Thorncrest Ford Service is a Place where you can go with confidence!!!
It was a great experience to deal with them. They had plenty of options for every budget to choose from. We were provided, all the information that we needed, so we could get a better decision. Thanks, Barbara for being so helpful, and making the process hassle free for us.
I had a great experience purchasing a new 2020 Ford Explorer Limited. Jim Zenetos was extremely helpful in making sure everything went smoothly. He was very courteous and understood exactly what I had in mind. The price and deals were really good, and I recommend Thorncrest Ford to anyone who's looking to buy a new Ford.
Thank you, Jim! It was a pleasure doing business with you!
To whom may be concern,
I want to mention that I came at this location “Thorncrest” for three years and this is my second car, a Ford Explorer.
I received a notification a few days ago, a service reminder, that I can drive up at the door and I was happy because it was the good moment for service.
I came around 11 :10 am and I checked if it was possible to have an oil change. I was received by a lady and she told me to talk with the assistance service person.
Then, I was received by an young gentleman who told me that it was possible and to wait a few minutes because some of the registration persons was in a meeting.
The car was ready for service and 5 minutes after, another person came to ask me my phone number and if I was here before. Shortly after that I was told that people needed to go for lunch and the oil change would be done after 1:00 pm anyway and I would better come later or another day. I did argue with him and I said that I would schedule for another day.
Even if it was true you don’t say that and not even apologize.
I come at this location for 3 years, even on the most busy moments and they never told me that. They always told me to take a coffee to stay in the waiting room because it would be longer then normal but at end everything was good.
Shortly after the service they used to ask me for a feedback and I always give 5 stars ⭐️, so disappointing.
I work in the customer service industry as well, for more then 15 years and I will never tell my customers such thing.
This is old fashioned customer skill and too bad for the person who hired you because she'll or he'll be deceived by your hypocrisy.
Beware of Thorncrest Service Department. I went in with a ‘low coolant light’ and nothing else. After 5 days they diagnosed it with needing a NEW ENGINE. The paperwork did not specify the location of a coolant leak. Suggested I don’t drive it so I towed it home while I played out my options. Returned my vehicle to me dead and leaking coolant externally. Back and forth with Management for weeks before they asked me to bring it back in to be looked at again. Long story short, it was misdiagnosed and was fixed. Big difference being quoted $6000 for an engine vs. $600 repair. Thankfully I questioned the diagnosis because I would had been ripped off huge. I had to ask for something in return for the inconvenience of not having a vehicle for 7 WEEKS and I was basically told to choose between a partial refund of the misdiagnoses or 2 oil changes, but not both because they don’t offer compensation. Had to return once again by tow truck because they decided to tack up a broken engine cover that started dragging after a week. Extremely fed up at this point but was intercepted by the foreman when I asked to speak with Andre, the service Manager. Foreman looked me in the face and told me no one ever said I needed a new engine. Terrible quality of work and zero accountability. Finally received my refund, paid for the repairs but declined the oilchanges (bonus!) offered at the end as I will never be returning to Thorncrest. Please be careful when dealing with these people.
Terrible service department. There Quick-Lane oil change service is non existent.
Took my F150 for an oil change and they could not service it because there was no time. It was 4pm. Drove to the next dealership.
Then today called ahead to make sure I was okay to come in for an oil change with my Escape. The friendly lady said no problem. As the agent was filling out my details he said the oil change will take just over an hour. I’ve been to multiple dealerships all of which completed a simple oil change within 30-45 mins. There is absolutely nothing “Quick” about Thorncrest Ford’s “Quick-Lane”.
Dis-appointed and will not be returning. I do not recommend anyone take there vehicle to the service department here. Plenty of other dealerships that value your time.
Antonio, Barbara and Debbie - Thank You!!! This is the best experience I ever get dealing with shopping for a car. Quick, fit with everything I have asked for. You guys go beyond limits. I am so happy and never thought I can make a deal in the same day satisfying' all my expectations in terms of price, model, warranty, model, etc. Knowing you for a long time but this is extremely satisfactory.
I'm very pleased of the customer service at this location, i went in for a oil change and i had a nice gentleman Mike Giordano help me. He was very supportive and helpful to give me the best service that I need, extremely friendly and I couldnt ask for a better experience. Amazing location and everyone here is great, I'd definitely go see mike he'll look after you , from now on I will only be coming here.
5 stars always bring my car here. Thanks Mike especially for all the help and keeping me updated, even got me a discount on the rental!! Appreciate all the help will be seeing you guys again soon!
Was very happy with the service, the quality, and the cost of the car we bought.
Kanv was an excellent consultant that served us with respect and care and provided excellent service. He responded to all our questions and concerns. I would definitely recommend him.
I had a great experience with Barbara at Thorncrest, who was very patient with me and attentive to my concerns and questions. She was very professional and goes to great lengths to assure customer satisfaction. Many thanx to her and Bryan & Carlos as we enjoy our Edge ST. Brian
Excellent service here. I entered in a lease for a nice Ford Edge 2019. I have to mention Mr. Muhammad Ghori because he was the salesperson who assisted with the process of my getting this vehicle—best in town really. Very knowledgeable and professional.
Just writing to say I received great service this morning when bring in my vehicle. Mike Giordano was amazingly helpful in trying to repair my vehicle. The service was prompt, they had a nice lounge to relax and get a coffee.
Great place for service. Michael Giordano is affable and knows what you need. I thank him and Patrick McDougall for their efforts in making me happy. Going to use this place for service and buying my next Ford
Cheers
David P.
This place is the worst. One time the “ drive threw oil change “ made me wait for 10 minutes outside. Then gave me attitude when I went inside. Today I phoned them at 12 pm to get an oil change. They told me they don’t take appointments, and just come in anytime. I showed up at 1 pm. They told me they weren’t taking any oil changes today, and sent me on my way. Avoid it at all costs.
One year ago, I bought a car from Thorncrest Ford Dealership and it's the time to remember the good experience I had, working with salesperson Barbara Radizki.
I was extremely impressed with her, she took the time to assist me and went out of her way to find what I was looking for. She was very pleasant and knowledgeable and did a lot of search. After 4-5 days of searching she found the right car for us with the price meeting our requests, a 2017 Ford Escape Titanium.
Now, after one year driving this very nice car, I am very happy and I would like to thank Thorncrest Ford Dealership and specially Barbara, for her friendliness, patience, honesty and her very good customer service skills.
Vlad
It was a pleasure working with Barbara.
Over the past year, she helped me find a vehicle which my wife and I are very pleased with and recently purchased.
She was very friendly, patience, professional and a pleasure to work with.
She really took her time with research, following up and showed her knowledge, effort and dedication through her excellence customer service.
Barbara's time and expertise is very much appreciated and she is highly recommended for anyone searching for a new or used vehicle.
We wish her all best for the upcoming New Year and future endeavours.
Many thanks 🙂
Regards,
Chauffeur Mio and family
Back in July I blew a turbo on my 2014 Ford Explorer Sport. It was towed back from cottage country and I had it dropped off at the mechanic. While he was away on vacation I started looking at the cost of the parts to fix it. I went to a number Ford dealerships and also looked online for aftermarket parts from both Canada and US. I was heading home one day and remembered Thorncrest Ford on the Queensway.
I stopped into parts and was greeted very cheerfully by Bob Turner who is a parts advisor. We had instant chemistry and he gave me some ballpark numbers without knowing exact details as to which of the twin-turbos it was and what other components that I would require. He told me he would have the parts the next day once I placed the order. As I headed out of the dealership I was looking at the quote and the prices were the best including the online aftermarket stuff. I ordered the parts and he made sure I had everything including hoses that I might not require to get the job done. Like he said the parts were there the next morning and the vehicle got fixed.
I go to the cottage for the August long weekend and when I return I blew the other turbo. Once again Bob was great in getting me the parts that were needed to get it fixed. We had a part failure of the first turbo and again Bob to the rescue. I had to do a warranty claim and get new parts and again a fantastic experience.
Over almost forty years of driving and dealing with a slew of car dealers and this by far was on the best experiences I’ve had. As stressful and expensive as these repairs were the process in getting the parts that I needed was exceptional. If you drive a Ford and need parts go see Bob Turner he will provide GREAT service and great pricing.
Just picked up my brand new Ford F150 Truck! I'm so excited to drive a new vehicle! I was extremely impressed and satisfied with Barbara! She was professional, knowledgeable, friendly and extremely helpful! She explained the Employee discount and tried really hard to get all my paperwork complete just in time before the end of the sale promotion. I had my new vehicle in 1 day! It was an easy process! She was friendly and so as the rest of the staff.
I have just bought 2019 Ford F-150 Lariat from Thorncrest Ford. I have visited many dealerships and not one of them gave us the support and provided us with such welcoming smiles and amazing deals like this one. We had the opportunity to meet Vijay and his crew, who helped us every step of the way, from deciding the car we want, the one we need, and all the extra features we wanted all while making sure to keep it within our price range. Due to this amazing experience, I have already recommended it to many of my friends and would recommend it to anyone that wants a good service, good vehicles, and amazing deals.
I am sure that a success of a company consists of successful employees who are focused on the needs and interests of the consumer. When I chose a vehicle from several dealerships (the criteria was an affordable and reliable). I stopped at Ford, because there I was treated with the greatest interest, not only as a potential commission, but also as a person who requires consultation on various nuances of financing and other conditions for buying a car. This was my first car bought at a car dealership. Thank you Barbara Rudzki.
I highly recommend Thorncrest Ford and would certainly do business there again! The team of people who helped me were all great to work with: Muhammad Ghori (sales), Carlos (appraised my trade), and Debbie (finance). Muhammad was very friendly, helpful, and did not use any high pressure sales strategies. He answered all my questions, and when he didn’t know the answer, he admitted it and said he’d find out ASAP (which he did). There was no frustrating back-and-forth and the deal came about after an efficient and straight-to-the point conversation. This was easily the best and least stressful car purchasing process I’ve had.
I've been taking my former vehicle (2005 Ford Escape) to Thorncrest for servicing for years. I have always found the Service Department reliable and trustworthy. Special thanks to Stan for all his help when it was time to retire my Escape. There was no other place to buy a replacement. Muhammad Ghori made this an easy and efficient task. I'm so very happy with my 2017 Ford Fusion! Overall vehicle service and purchase experience is excellent. Thanks Guys!!
Looking for a new/used Ford? Look no further, this dealership is the best in the business,They are also very professional and friendly. My team Vijay/sales
Debbie/finance, responded to my needs in a timely matter without having to chase them. Love them and the service they provided to me. I recommend 100%
Khalil
Looking for a new/used Ford? Look no further, this dealership is the best in the business,They are also very professional and friendly. My team Vijay/sales
Debbie/finance, responded to my needs in a timely matter without having to chase them. Love them and the service they provided to me. I recommend 100%
Khalil
I have just bought my second Ford from this dealership always pleased with the excellent service they provide from welcoming you in, to picking the right car I wanted. They don’t sell me on anything. I go there tell them what i want and they make it happen. JIM ZENETOS is the man to see !! Excellent job guys :)
Barbara Rudzki was our sales person and she was wonderful. She went the extra mile for us and included extra things we needed for our vehicle. She was with us every step of our purchase and I would definitely recommend her to anyone that is interested in buying a Ford.
I highly recommended this dealership. I bought a 2019 mustang from My sales person Jim. He was straight to the point no beating around the bush. He got me the deal I was looking for. Very efficient and knows his stuff. Professional man to deal with. I never felt pressured dealing with him. Made me feel comfortable. Very honest man. Highly recommend buying your car from Jim! Happy customer !
I can not recommend this place enough. Exceptional service!! Thank you to Max for recommending Thorncrest to us and to Barbara, our sales person, was absolutely fantastic. We did not feel any pressure from her and she was so helpful and knowledgeable. We walked away with our brand new 2019 Edge and we will definitely be back when we purchase a truck as our second vehicle.
I have been a loyal customer of the Ford service department for 7 years. It seems that every time I bring my vehicle in, someone screws up. They either don't know what they're talking about, or don't do the work that is agreed upon, forcing me to come back another day. My experiences have been so frustrating time after time, that even though I have decided that my next vehicle should be an Explorer, I don't want to get another Ford; no more visits to Thorncrest Ford service department would make my life somuch easier!
At one time I had a question about a fan in the back of my SUV, it didn't seem to be blowing air out. Three visits later, with suggestions that I visit an outsourced body shop, and that all the moulding in the back had to be pulled off to investigate, someone finally told me that everything was working as it should - the fan sucked air in for circulation, it didn't blow air out! Nobody in the service department knew this!
Most recently I was to have brake work done, but was unable to pick the car up before the service department closed. The service technician arranged a loaner car for me, to be dropped off at my place of work. Much to my surprise, I found my own car waiting for me in the lot-no work had been done, so now I have to scramble around another day to get the work done. Same old story.
Too bad, place looks good, and staff is friendly.
I bought a Jeep Compass in April and am still very happy with it. I want to thank Barbabra Rudzki from Ford for her professionalism, personality, and for finding me this car! It was a pleasure to deal with her and recommend her to my friends and anyone looking to buy a car. Thank you again!
The friendly and professional service at Thorncrest is best in class. My Service Advisor Colin was was extremely helpful with coordinating my tire replacement on short notice and Linda helped me out tremendously coordinating my shuttles to and from the dealership. Thank-you!
Thorncrest has been amazing to us. The staff are polite and genuinely listen to your concerns. Tanya was very efficient with helping us. We had an issue with the trunk door on our Explorer not opening. The car was 1200 kms over warranty but Ford agreed to still cover the work. They are open and honest people I find who want their customers to be satisfied. I really believe management has set the right tone and every employee seems like they enjoy working there. We have purchased three cars already from them and will certainly consider Ford the next time around as well.
Worked with Ken to find an option that fit my limited budget. He was great, drove me to the dealership on the day of the sale, helped me through every step of the process, was open and honest about everything. I'm really happy about the car I ended up getting. These guys are legit!
I went there to look for a car. They are very organized. A woman named Barbara was very helpful. She went above and beyond to help us get the car we needed. Barbara is amazingly good and has excellent customer service. Thanks.
I did not purchase my car from here, but based on their parts & service departments alone I believe my next car just might be. I went in to grab brake pads, as we've done this before on another car and they were extremely helpful. I went in with nothing but, "I need rear brake pads for my Ford Edge." Bob sent me to service to ensure we got the right VIN number, he then helped me with getting the pads very easily and efficiently. What do I like most about this place, they are supportive and helpful. And if for any reason you are unsure of what you need they will talk you through it. I have had nothing but great experiences here, and I will be coming back.
Other than a single trip to Summit Ford for service (iffy) my Fiesta ST has been serviced right here since new in 2014. The team (especially Colin my Advisor) genuinely looks out for my best interests. Their enthusiasm is palpable, their candid recommendations laudable, the work performed right the first time every time. And the coffee’s pretty good too :)
Thank you Barbara and Debbie for making my experience in purchasing a Ford Edge seamless and easy. You guys made me feel that you really cared about my needs and made them top priority. I would love to recommend Thorncrest Ford's Barbara and Debbie to anyone who is looking to get a new car.
Definitely recommend Parts at Thorncrest Ford, particularly Graham!! When I was looking for replacement parts for my explorer, he's provided a very reasonable service with reasonable pricing unlike at many other Ford dealers I've experienced. Also, this is the only dealer where I could easily find OEM quality aftermarket parts (lug nuts) right at the shelf.
I’ve been coming to Thorncrest’s service department since about 2010 with various Ford’s I’ve owned over the years...and I have to say this dealer never disappoints.
I always have a very pleasant experience here, and the staff is top notch! These folks are very knowledgeable, and my cars always leave the service department running better than new.
My last visit to service was with Patrick (advisor)... he was able to squeeze my car in without an appointment and get all my concerns resolved super quick. I was in and out in a couple hours, which seemed impossible given the amount of work that needed to be done. The shop foreman Stan also really took care of me and took the time to listen to and address all of the issues I was having.
Also need to give a shout out Mark in the parts department who made my wait time go buy quickly. We discussed at great length a ton of cool options I had available to up-fit my truck with aftermarket accessories. This guy really knows his stuff!! Definitely recommend visiting him if you’re looking for truck accessories.
Another great visit to Thorncrest. Highly recommend. And if you get a chance to visit the parts department, tell Bob at the counter a funny joke - his laugh is contagious.
Great dealership to do business at. My salesperson Muhammad Ghori was excellent to deal with and I would highly recommend him. Everything was done on time and all the requests I made were fulfilled easily five star service
Some service advisors are nice. But I had new battery replaced here and it lasted 6 months. And I installed 2 used tires they say they are driven only 30 kilometers but one was in pretty new but the other one was more than half worn. And wheel nuts were tightened too much so it was difficult to take off when I tried to put spare tire.
I do not typically write reviews but I feel it is extremely important to write this one about Thorncrest Ford and the purchase experience that took place buying our new Ford Escape from Barbara Rudzki . I can tell you that our experience was nothing but utmost professional and high pressure sales tactics were not even in the picture instead our questions and concerns were addressed in a manner that superseded not a new vehicle purchase but a complete and confident decision that held customer satisfaction as the number one objective. We totally recommend that you reach out to Barbara for your future vehicle needs ..you won’t be disappointed. Also a special Thank You to Antonio and Debbie that assisted in our recent purchase
Darcy & Gary
I highly recommend Thorncrest Ford base because of my fast and smooth buying experience, in a few days I was leaving with a new F-150 with everything I wanted even though they didn’t have it in stock; they were able to work as team including management. Debbie Roberts in Finance made my credit application easy and headache free. Carlos who understood very well my requirements and proposed me their best offer, and Barbara Rudzki who from day one helped me to navigated through the whole process with a great level of caring and satisfaction.
I really want to thank all of you for your services, help, and support.
I had the pleasure of getting a 2018 Ford Escape from Thorncrest Ford this past weekend. Debbie Roberts and Barbara Rudzki were absolutely great! They worked for me from beginning to end. Got me a great deal on my new car and took care of me like we were old friends. Barbara explained all the features of the car to me with patience and Debbie worked out a great deal on my financing. It was an absolute pleasure buying this new car. The whole process from coming in and looking to picking up the new wheels took a total of 3 days. Will definitely go back and I definitely recommend this dealership to everyone who is looking!
We just bought our 2016 Ford Edge Sport from them and Jim is still there. We personally dealt with him. Quite a nice guy and made a good deal. We were able to get the vehicle we were looking for at a great deal with amazing mats. Jim even personally ensured we were satisfied with the vehicle by making sure it was well cleaned on the inside and out. Would definitely recommend this location and purchasing your next vehicle from here.
A completely wonderful experience from the moment i walked in..My sales rep Alan was extremely honest, knowledgeable,professional and helpful in making my decision...his assistant Josh was great and the sales manager Mike was phenomenal..The whole staff really do make you feel very,very comfortable with absolutely zero pressure into making a purchase..I definitely recommend anyone looking into purchasing a Ford product to go and visit Thorncrest Ford...thanks again to all of you at Thorncrest..
I would like to thank Thorncrest Ford personnel at the customer services division for their excellent support. Your customer care representative, Gabriel took care of all my concerns in a professional manner.
He was extremely attentive and listened to all my concerns with a great deal of patience. He kept calm even though I wasn’t initially, as I was coming from a different dealership and was expecting the same nightmarish results.
All my concerns were acknowledged and explained and most importantly addressed.
Thorncrest ford actually fixed a problem caused by the previous service center from hell at no charge.
The bottom line, I’ve been a loyal ford owner for almost 10 years, and if it wouldn’t be for the great service provided at Thorncrest by Gabriel, my Ford Fusion would be my last ford ever. So if you’re thinking for buying a new car, or get your car properly serviced! Don’t go anywhere else but Thorncrest.
Just bought a fun driving Focus ST from Jim Zenetos at Thorncrest Ford that I special ordered a few months ago. The process was painless with Jim handling all the arrangements behind the scenes and it even came with 0% financing. I showed up to sign the papers and got the car and my deposit back!
I get a car allowance at work, so this car that Ford has fronted me will gradually pay for itself.
I recently purchased my new Ford F150 hatchback from the one and the only... Carlos Mendes. It's obvious how dedicated he is to his position and even more so to his customers. His customer service skills are exceptional and his product knowledge is pristine. He was courteous and thoughtful and for that I am so grateful. Thank you Carlos, you are undeniably, my favourite sales representative!
Just purchased a new 2016 Ford Edge from Thorncrest Ford and I have to say it was quite simply the best car buying experience we have ever had. Allan Wasylyshen, he has been great getting me a great deal. He always got back to us on time and with resolutions to the questions we needed answered. He made the purchasing experience the easiest car-buying experience we've ever had. No pressuring. No sleazy sales tactics. Got a great discount on the car with minimal fuss. Grant Gleeson was extremely helpful with the finances. Thorncrest had by far the best sales experience. We will highly recommended Thorncrest to our friends and family. Thanks Thorncrest.