This dealership is an excellent place to purchase a vehicle and have it serviced. The sales team is great and know the vehicles they are selling. The service team takes the time to revue all details of what they are doing to your vehicle.
Would not recommend, buying the car was a great experience once I got it the problems just kept adding up.. I would 100% not recommend the gas and go because getting your car serviced there is not a great experience always problems.
Recently purchased a couple parts for my F250. Parts guys got me what I needed quickly . Very good service.
Had a great experience buying a new Edge with Lally Ford. Lee made the process easy and Tanya was great to deal with in the Finance Department.
Good place and good people working their especially in the financial control office . Recommended to everyone
Amazing staff! They helped me when I was away on holiday, got my car looked at and were very nice to deal with. Spencer did a great job and even left me a note to cheer me up. Thanks so much guys!
Everyone there was great
bought the first car we see and service was excellent especially the dude with the big beard
Lally Ford is hands down the best Ford dealership in South Western Ontario. I've been to them all but have settled on Lally for service as they just simply know how to take care of their customers and then some.
Been a customer for many years. From the person who answers the phone to the service department everyone is super. Always helpful and friendly. We have two cars bought from there and serviced there.
Don is the best. If you looking for a new car he is the guy to see.
I purchased a 2018 Mustang GT from your dealership, after having to deal with many Ford dealerships over time I have never came across the level of professionalism & care after the sale is made as your Manager Ron Oglan provided me.
In the dealership business I’ve noticed no one cares as soon as you sign the papers and take the car, but Ron stayed with me the whole way following up until he made sure I was 100% satisfied with my purchase.
I Just really wanted to highlight & praise Ron for his excellent work as a manager because there isn’t many like him in this business and it can’t go unnoticed.
There is many reasons I drive 45 min to buy and get my cars serviced here from Windsor and have for over 20 years and will continue to do so. Customer satisfaction is evident here!
The service team at Lally Ford is absolutely exceptional. I feel confident taking my truck there for service knowing that they have the best technicians and service advisors (a special thanks to Rita and Mike).
Kathy Blonde is very friendly and a delight to work with.
Diane in service is amazing!
The manager and staff saved our weekend. I found a nail in a tire and could not find a mechanic at any tire place from Belle River to Tilsbury, not even Canadian Tire. CAA would only offer a tow or to change to the spare. When I walked into Lally Ford everyone wanted to help. One of their mechanics was just about to head home on a Saturday afternoon but agreed to stay and repair my tire. They wouldn't accept payment. First class service. Above and beyond.
We love this dealership! We drive all the way from Windsor just to come here. We just purchased our second vehicle here through Rob Luby. He is amazing to deal with. He has always gone above and beyond to make sure we leave happy. We are very impressed with how things are run at this dealership. Well worth the drive. Thanks again Rob!!!
We love this dealership! We drive all the way from Windsor just to come here. We just purchased our second vehicle here through Rob Luby. He is amazing to deal with. He has always gone above and beyond to make sure we leave happy. We are very impressed with how things are run at this dealership. Well worth the drive. Thanks again Rob!!!
We love this dealership! We drive all the way from Windsor just to come here. We just purchased our second vehicle here through Rob Luby. He is amazing to deal with. He has always gone above and beyond to make sure we leave happy. We are very impressed with how things are run at this dealership. Well worth the drive. Thanks again Rob!!!
I went to get a front end alignment and
Charged me twice on my credit card. The first time they told me they couldn't do it fix the stabilizers then I came back to get it they said change the a frame did it then they said change your shocks brought my car back they said pay again because it's been 3 weeks I said no they never touched my car the first time. Well you need to give me my 300 dollars back because you took out on my Visa twice they refused to so I paid 300 plus tax for a F-- N CAR WASH.. WHICH IS ONLY A RINSEyou are awful horrible people there I only receive 365. Dollars a month SHAME ON YOU
From contacting the dealership to picking up my new 2020 F150, everything was awesome. Thanks Lally Ford for such great service. Pat was great to deal with.
Great service! Including well thought out precautions for safety and physical distancing. Thanks!
Bought a truck with the wonderful help from the sales team and the financing department thanks greatly appreciated and the service was fast and courteous thanks once again team Lally Ford ⭐⭐⭐⭐⭐
Aaron was very helpful. Unfortunately didn't have the used cars we were looking for at that location but he took the time to sit us down and help look for places that might have what we were looking for. He also gave suggestions of other places to look at in the area. Very nice. Humble. Good sense of customer service. 11/10
We bought our Ford SUV from Lally. Great service at the point of sale and also every time we go back in.
Great people to deal with Don gave me a great deal on a new truck.
Excellant sales staff and customer service. Great selection of new and used vehicles, inhouse service and parts.
Had the absolute pleasure of dealing with Blain. He helped me find the car I want and made it a pleasant experience and stress-free. He was personable, and overall friendly and funny. When we were leaving, my 9yr old said to me "He was really nice" and he was. All my car purchases will be with him going forward. GO RED SOX
Best vehicle shopping I have ever done. Aaron is very knowledgeable and listens to exactly what you would like! Very satisfied customer! Thank you!
Friendly service department. Kathy Blonde is best Salesperson in the place. Reach out to her and see for yourself. Not pushy, very friendly and knowledgeable
Amazing customer service! Lally service department went above and beyond. Highly recommended. Will continue to return in the future from Windsor.
The service department helped me out with a used vehicle I purchased through an affiliate. The issue took a few trips to solve. They gave me a loaner and also picked up the vehicle from Windsor one time. Was really impressed with their service and the loaner vehicles were great. Might consider trading in my other vehicle and dealing with them in the future.
The first week we picked up our vehicle we had to put antifreeze in. From day one one of the new tires that were put on has to be filled every two to three weeks. The brakes have squealed from day one and were supposed to be fixed. The service department told me last time I had the car serviced that the brakes will do that and there is nothing that can be done to fix them. Two tires were rotated without my permission and now the car pulls to one side when taking off from a stand still. The service department now wants me to pay to have it changed back. Terrible customer service!
Kathy Pluck (Blonde) in sales, Rita in service, are awesome. Not only these two I have strong reviews for everyone I've dealt with at Lally Ford since I started doing business with them a yr ago. I've had a few recalls on the 2018 F 150 however I'm impressed with the service. Done right, in quick fashion, they are organised. Its dog eat dog out there, keep it up so you can be my go to dealership
Had some recall work done. Great staff and customer service. I only gave them 4 stars because apparently they felt the need to lower my tire pressure! I tow a tt and the tires require a higher psi when towing. I'm glad i check before hand. I'm sure they meant well.
Broke down on the highway. They served me right away and got me going again . Very good service.
Love the sales department, always have had issues with the service departments.
these guys were amazing i told them what i want and how much they found it quickly walked me through it without any salesman junk at all and i was out in an hour with financing
Great dealership. Helpful sales and service people. Willing to help you with financing wether your buying or leasing.
I have had work done on my vehicle, and oil changes done,every one there is professional and do there best to help out with any questions or issues you might have. Being a license mechanic myself since 1976, I would recommend Lally Ford for any service and repair
Be aware Pre-Owned Vehicle buyers !
This is the opinion of the Pre-Owned manager : "In talking to the Pre Owned manager, he was also under the impression that you were going to get it fixed either way, and anything that we could do to help would be appreciated.That is why he offered the 50/50. You were of the understanding that it should be paid and I appreciate that.
As I hope you can understand, it is impossible to foresee every issue that might arise in a 7 year old vehicle and participate in the repairs, but I want to make this one right for you."
Based on their website and sales person which I don't want to mention his name "There are many reasons why people all around Southwestern Ontario and the country buy a used car from Lally Ford in Tilbury. One reason is our selection of quality sought-after used vehicles that are safetied and reconditioned to the highest standards. You’ll find this selection in our Used Vehicles Inventory, full of used Ford vehicles in Tilbury, ON as well as a variety of used models from other manufacturers like Honda, Mazda, GMC, Chevrolet, Toyota and many more! The second reason is our commitment to our customers. At Lally Ford, we don’t believe in gimmicks, just good cars and great people. "
So as per your website information I truly didn't expect that a car "reconditioned to the highest standards" bought from a FORD DEALERSHIP to have so many issues after one week and less then 400 km.
It took me a call to OMVIC and more then 2 months to recover $399 for the outer tie road replacement which was changed at my own mechanic since they didn`t want to pay the costly repair at the FORD Dealership.
Advance Trac yellow check engine left alone to deal with.
Ford Emblem came off after 4 months.
So GOOD LUCK buying pre-owned from Lally Ford !
Great experience Don in sales was so helpful and informative. Lee was amazing as always. Jamie helpful and professional. Everyone we came in contact with always had a smile. Five star business.
I reached out about a Ford Edge and received a response by Joe Schmidt very promptly. He arranged to bring the vehicle to me instead of me driving to the dealership which was a very nice added touch. Joe and the team were all very quick to answer any questions that I had and made the sale very easy. I highly recommend Lally Ford and thank everyone for their hard work. Keep up the good work!
Well worth the drive, fast friendly service by experienced associate. I’ve had dealings at my share of dealerships some much closer to home and I’m always impressed with the efficiency I get from Lally Ford! The other dealers it seems to take for ever to get any questions answered often get bounced around to several people or waiting to speak with someone who ends up redirecting me to someone else. I’d rather spend a few minutes longer driving then standing around waiting on someone. Great work guys!
From beginning to end, the experience was quite enjoyable and staff worked with us to come to an agreed price that we were comfortable with. No pressure at all, even on my first visit. Knowledgeable staff and a wonderful sales associate Pat McRae. Will be back for next purchase.
I bought my first car from Lally Ford 2 weeks ago and could not be more impressed by the way I was treated by the sales staff and managers. They took all of the stress out of buying a car and did everything they could to make sure my car was in perfect shape when I picked it up to bring it home. The dealership has a welcoming family feel to it and I am happy to now be a part of the Lally Ford family! I highly recommend Lally Ford and look forward to continuing my business with them in the future.
Never had a bad experience here.I am very happy with rhe service to my vechicle.
I had gone into the dealership to shop for a new Focus. I was told that dealerships in the county may be easier to deal with. Boy, was that a bunch of hype. I was treated like a number and when I sensed the financial numbers didn't make sense, I was basically brushed off. When I told them I will be shopping elsewhere the manager did not even acknowledge me. What's even more disturbing is that, I just noticed that the dealership writes reviews for themselves on Google Reviews, as the manager I was introduced to, is on this review board writing a review for his own employees to increase their ratings. I will continue to deal with the Windsor based dealerships who are always straight forward with me. Thanks but no thanks.
I had been getting my Focus serviced at Victory, but decided to try out Lally Ford. Let’s just say it is far and away the best decision that I could have made.
With the friendly service and enjoyable atmosphere, it was definitely worth the short drive down the 401. This experience has put them leaps and bounds above every dealership that I have dealt with before, and I can guarantee that my next purchase will be from Lally Ford. Thank you, for making me part of the family!
Have been buying my trucks from them for years now. Great people who appreciate their customers. They make sure you leave happy whether you are making a purchase or just coming in for servicing. Probably the best dealership I've dealt with in SW Ontario - much better than Rose City or Performance.