After seeing an FX6 online.....had to have 1. After driving the sales lady Michelle crazy with dozens of emails about these trucks, I took the hour long drive up to the blackstock dealership and am I ever happy I did ! Michelle was very good at answering all my questions and had me signing for this beast of a truck in a matter of an hour.By far my best experience at any dealership in over 30 years of purchasing new vehicles. Take the time to visit this dealership for your next ford vehicle and make sure you ask for michelle...or anyone for that matter...you will not be disappointed,!!
Love my new truck! Very different moving from having a car all of my life! Great friendly knowledgeable staff.
My wife and I have had several vehicles serviced, purchased new tires and rims and had our good weather tires changed with our snow tires annually. They have stored our tires at a very reasonable cost. We've had our brakes serviced, oil and filters changed and many minor issues repaired without out charge. This is an exceptionally well organized and well run operation. The best service operation we've dealt with!
Although Ford's warranty department is very ineffective overall, Tiffany at Blackstock Ford and her team were very helpful in the long and painful process of having warranty issues with my brand new truck rectified. I highly recommend having your vehicle serviced at Blackstock Ford. Tiffany and her team provide excellent customer service and have the customer's best interests in mind in getting your vehicle repiared or serviced.
I purchased my first new vehicle through Blackstock Ford and it was an awesome experience. We worked with Jim, Riley and Pieta and they are lovely people who went above and beyond to provide an exceptional experience. The vehicle pick-up happened to fall on a day just shortly after the birth of our son; Blackstock Ford arranged to have the vehicle delivered to our house and brought a gift of baked goods from a local bakery. It was a thoughtful touch. Highly recommend Blackstock Ford.
I love my new Corsair Lincoln! We had a fabulous experience purchasing the vehicle through Blackstock. The sales staff did an outstanding job meeting my expectations when purchasing the car.
The staff is just to comfortable with knowing that if you don’t buy it, someone else will. Warranty person went as cold as ice when we did not buy the extended Ford warranty. We couldn’t believe the change in attitude! The vehicle was not cleaned out prior to us picking it up. There was plastic and gloves left in the van, muddy foot print all the way thru the cargo area! And when we asked about some sort of compensation for that, they offered us a $25 gift card to Bad Dog Mods, which they own! $25 dollars! At an automotive performance shop! That Blackstock Ford owns! Not happy at all with the service. Sorry, but that is how I feel. I can’t tell you where to buy your next Ford, but I can sure tell you, it shouldn’t be from Blackstock Ford!
Attended Blackstock Ford as result of recall notice on my 2018 F150. Recall was to replace lock system on tailgate to prevent accidental opening while travelling.
Attended for warranty repair and was told it only needed to be inspected. I presented the recall notice.
The repair was not done and the service advisor told me the recall was from Ford not Blackstock.
Had I attended 3 weeks earlier the parts would have been replaced. Blackstock advised it is not their problem and to take it up with Ford.
Very much enjoying my new 2021 Ford F-150… I just wanted to take a little time to thank Tiffany in the service department. She personally took the over site to see that an issue with the truck was properly taken care of and it was. Thanks Tiffany for the extra effort you took in this… very much appreciated!
I have an Expedition Platinum that was scheduled for a service recall and regular maintenance. I don't know if it's all Ford dealerships or just Blackstock but this dealership does the bare minimum when accommodating customers during service calls. I was advised that they do not provide courtesy vehicles. This was a reasonable excuse during Covid but why now? Also advised they don't offer shuttle service even within town limits.
I also own a Subaru and always had a courtesy vehicle even during Covid.
Furthermore, they offered to drop me off using my own vehicle and would charge me $20. I have never heard of this. It's $86,000 vehicle and i also have the 5 year service plan and this is what they provide for their customers. So much for going above and beyond. The customer service person unwilling to help. Will never buy another Ford again.
Took my new Bronco Sport in for a first oil change and recall inspection - everyone I encountered was very friendly and I received a video of my vehicle and what was done to it not long after. The whole process didn’t take long and when I picked it up I was explained again in person the breakdown of my report paperwork. My recall notice was cleared on my FordPass app and overall I was really happy with the service here. Highly recommend
We just bought out 3rd vehicle from there!! Ross I ABSOLUTELY LOVE my bronco!! I literally cry everytime I drive it!! Thankyou so much for being AMAZING!! Thankyou blackstock for having such WONDERFUL staff!! Even with all this covid stuff, Ross made it a absolute pleasure!! Thanks for everything!!
Just too our Bronco sport up to northern Ontario this last week!! It was absolutely so much fun to drive!! So good on gas!! And was an off roading DREAM!!
ROSS AND ANDREA we just got back from pancake bay and my BRONCO was so badass!! Omg 5 people a day asked me about my suv and I sent them all to you Ross!! It was SO good in gas, off roading was SICK! It’s so much fun to drive, camp or do anything outdoors!
I LOVE my bronco sport! Everything about it!!
Thankyou for being so so amazing at blackstock!! We would not have been able to do anything this summer without you Andrea, Thankyou so so much from the bottom of my heart!!
Andrea is in the service department if you need anything done right speak with her!! She’s FANTASTIC xox
Thankyou Thankyou Thankyou
BLACKSTOCK ford, the Milnes absolutely adorable you guys xox
Getting the beast ready for our first adventure in 2022!!! STILL LOVE my car!!! Thankyou blackstock for being so awesome
For the most part was good but when asked to check my truck bed while they had it on hoist to change tires, was informed that simple visual task was going to incur a $135. Diagnostic fee I politely declined,
Great service, always with a smile! I recently moved to Mono and started bringing my two trucks to Blackstock. I have always gotten the best advice for my vehicles, timely oil changes, timely tire changes and thier services are quick and efficient! The staff are friendly, kind and never forget a face!
Blackstock Ford gave me excellent service, highly recommend to everyone that reads this. I will keep coming back to Blackstock to look after my vehicle, the staff are are so helpful, Thank You Blackstock for your excellent service
I love my ford! The staff and mechanics are helpful and awesome. Highly recommend
Had issues with my Ford Fusion Hybrid; the team and technician took the time and effort to research and contact their sources to troubleshoot the issues with the hybrid battery system. Running like new again. Great, friendly team, great explanations on the work process executed for the repair, and good value for the services rendered. Andrea was a joy to work with.
Service there is great! Prompt, timely, and good people that are happy to be there. Clearing well managed, and well run place. Sales staff follow up and ensure you're happy and not having any issues.
Amazing service during the purchase of our new vehicle. Couldn't have been happier. Friendly, knowledgeable staff. Will definitely visit them again when in need of another new vehicle.
Always wanted to get myself a Mach 1. Reached out to Blackstock via their online portal, got talking to Riley Murphy one of the newer sales rep who played an instrumental role and went over and above to make the entire purchase process seamless. The Financing Approval process was quick and easy. Signed all docs online. The Dealership respected all my Pre-Delivery instructions which I truly appreciated. Upon arrival at the Dealership , my car had a paint chip the size of pin head on the drivers side wheel arch, which was very efficiently taken care of by the Service Manager Tiffany Hanyk who was very diligent and made sure it got fixed correctly and in a timely fashion. The Dealership was following all the Health and Safety protocol's during these pandemic times, which was very reassuring as well. Overall good CX.
What a great place to deal with! My salesman was very knowledgeable and i was treated as a valued customer. I would highly recommend them.
Great from start to end. Bought a truck without even seeing it and I am completely satisfied with the purchase. Truck was exactly what they said and exactly what I wanted. I dealt directly with the owner Jim Carson and with Steve Karsch. Both equally great to deal with and had a wealth of knowledge to get me the truck and the deal I wanted. Thanks!!!
Above and beyond... what a phenomenal experience my wife and I had at this location. We were in the process of getting prepared to test drive a Ford Escape hybrid, when we were lucky enough to meet the owner. Us three started chatting about hybrids and electric cars ,we both mentioned the Ford Mustang Mach E. Then we brought up the idea of how fun it would be to drive one and the fact its a Mustang. Then by surprise the owner told us we could drive his Mustang Mach E which he had on the lot. He said we could follow him to a location he owned in town ,and then we can drive back the Ford Escape Hybrid for the test drive we originally planned. My wife drove the owners personal vehicle how cool is that!! We were both in awe I was filming with my phone and we were both just on top of the world. What a wonderful experience we had no words to describe it! You just had to be there. Sometimes life is not about material things but the experience and that was all so true here....Thank you Blackstock Ford for the wonderful experience....
I had a very pleasant first-time experience with this dealership. Brandon Phann was the salesman that made this purchasing stress free. Brandon went above and beyond when he went through paperwork that needed to be signed in the absence of a vacationing co-worker. I've looked around at another dealership, but Brandon's pleasant personality, gave me confidence in trusting my decision to purchase and recommend Blackstock Ford Lincoln!!
Simply put: the best car purchase experience I have ever had! Love the new Lincoln Corsair. Thank you Ross and Jim!
Highly recommend using Blackstock for vehicle service. Staff is professional and friendly. I have been dealing with Andrea for a few years now and she goes above and beyond to make sure your vehicle needs are met and that you leave the dealership satisfied. The mechanics do a great job and I especially like the video analysis they send you when they service your vehicle so you can actually see the issues that need to be repaired.
Purchased my first Ford from Blackstock Ford and was very happy with the entire process. Friendly staff and Brandon was great to deal with. I will definitely come back for any future Ford purchases.
Tiffany, Andrea and the rest of service advisors are top notch. So nice, compassionate and professional. Doesn't matter what the issue their team will figure it out. Thank you so much for helping me out with that phantom issue, Tiffany you are so sweet for your late night reading of my owners manual. And getting to the bottom of the issue. All the best guys.
I am so glad i took my vehicle to Blackstock to this Dealership. The service was exceptional. All the Service Department ladies were so helpful and generous. I have to mention that Andrea Hyatt, she arranged me a courtesy car immediately. Other two beautiful ladies Tiffany and Neive were very vibrant. Great Experience!
Dropped off my car for service this morning before they were opened. I noted if possible to have the my F150 ready before 1:00pm, it was ready 9:00am. Andrea was great she was able to have the engine light looked at along with the rearview camera recall done all first thing in the morning.
Great team work
I bought a used vehicle in February 2020 which came with a second set of tires and rims for winter. The sales person offered Blackstock to store and replace the worn tires with one's with more tread. I agreed.
I called this week to make arrangements to pick up my tires and rims, but they said they don't have them and that I picked them up when I picked up the vehicle. I am not impressed.
Steve in sales and Theresa in finance both very helpful in making buying a new f150 enjoyable and easy.
The Short: I am from Manitoba and came all the way to Orangeville, ON to buy my PP2 Mustang. I am absolutely satisfied with Blackstock Ford in every way! No pressure sales (Cheers Steve!), all paper work (there was extra being out of Province, thanks Theresa!), and requested check boxes were made. I fully recommend this dealer for your next Ford purchase and I can see myself being a repeat customer in the future, thanks Jim Carson for the phone chat!
The Long: I am can be a difficult person to please, I am very particular as well. I GET that a dealership (and sales personal) have to make a profit somewhere... I loathe non-transparency, hidden better deals, "Did I pay TOO much!?"... I have run the math many times and here is the thing... Ford offers different discounts with different financing options depending the time of year. Further to the end of the year (before the new model year), you'll see better deals. THE GOOD THING is, Blackstock Ford advertises this, as best price, hassle free, straight up. You may be able to find a car cheaper (maybe by price comparison), but I bet it is a price match, slightly to beat at best (to their loss) to be up to speed with Blackstock. It doesn't leave wiggle room, but the price up front is a better peace of mind.
No pressure sales, rather, FRIENDLY sales personal. I have a guard upfront when it comes to sales personal (it must be a tough gig I admit). However, Steve Karsch is fantastic. It took (date to date) over 15 months to close a sale; anyone out there top that? First inquiring June 2019 to actual purchase Sept 2020. He (at worst if you want to call it "pressure") would send me an occasional email to see where I might be at with a Mustang purchase. Speaking of emails, I am pretty sure between the two of us we passed atleast 100 emails, some of which were specific requests/instructions I required of the car (all were met). I think lastly is testament to sincerity; emails between me and Steve have not stopped. He reached out to make sure all was well (I drove the car 2100 km/s home from the dealer), shared pictures, laughed, and I honestly believe I'll be able to drop an email of updates with the car and they'll be welcomed. Steve has done everything right through the whole process and I hope that I'm either a repeat customer OR if *ever* I buy another vehicle at another dealer, they are as awesome. *Cheers Steve man!*
Paper work. Being out of province makes a few things tricky, for one (and as of writing this, it's still in the process), but we don't have HST here. Theresa and Blackstock Ford's skip-the-showroom make everything electronically possible from start to finish. Theresa (thank you), like Steve answered dozens of emails, worked very hard to forward me all the required paper work, issue me requested paper work I required to acquire my local insurance. Emails were returned very quickly, phone calls made or received when needed / was best. It's impressive how actual seamless and easy buying a car from 2100 km/s away through emails (mostly) is!
If I HAD to literally search for any negative, it would be the rust proofing (which is an amazing value IMO for $150, added to sale) was still wet + runny... In fairness that was a last minute addition I made so there was a tight window to get it done. Steve gave me some fresh clean rags from the shop to take with me.
Lastly; I missed meeting Jim Carson (President), but he gave me a personal phone call and we chatted all good things for 15 minutes. Great PR follow up.
In conclusion, I think there is a good reason why indeed they lead the industry and I am happy that I found their dealership to fit me into the right car I was looking for! I couldn't not be happier with a dealership / dealership experience - if only they were all like this.
Am a happy customer and would be happy to be a returning customer.
Matty V.
Absolutely by far the worst and I mean worst customer experience I have ever had. Do yourself a favour and go to the dealership in Shelburne or any other dealership for that matter !!! nothing but problems been lied to since the start lied to about the truck itself then completely lied to about the warranty there warranty is useless and we got the most expensive one. And don’t even think Bad dog Modifications will be any better it’s the same owner and if something happens there the owner of Ford would not take responsibility asked three times now to speak with him and have had nothing but the run around. The service department is a complete joke and is very disorganized. Over three plus hours to get a simple oil change on a warranty covered and not even a blink of a eye or a apology are you kidding me. The list goes on and on
Very happy with our experience at Blackstock Ford! Ross was wonderful to work with, he was very knowledgeable about all the vehicles we looked at and was awesome at staying in contact with us while we waited for our Ford Edge to be ready for pick up! If you're looking for a new car definitely ask for Ross!!
Went to Blackstock looking for a F150 to replace my coming of lease Titan walking into sales on a Saturday afternoon, guys behind deals on cellphones looked at me and went back to whatever they were doing
Finally a salesman asked if he could help. I explained my requirements, he walked me out to 2 F150s and said these are my options in a take it or leave it attitude.
Needless to say, I left it and the dealership promptly.
I have been dealing with this dealership for the issues with my truck and it has been a difficult process to say the least.. I spoke with Tiffany Hanyk and she handled the situation amazingly. I hope it is smooth sailing from now onwards and this new service continues..
First off no complaints about the people they are very friendly and nice. I had an appointment at 2:30 for oil change and regular maintenance and waited for 2.5 hrs for it to be completed. I live out of town and have no option except to wait while it is serviced which I said when making the appointment. When I asked why it was taking so long I was told because I had asked about some noises and it takes a bit longer, which I totally understand. However since you have to wait outside I could see my truck did not get taken into the shop until over an hour after my appointment. A total waste of an afternoon for something that only took just over an hour once it finally got looked at.
This dealership provides excellent customer service especially Ross. I would definitely recommend this dealership for anyone that's looking to purchase a car
I have been going to Blackstock for a few years now and enjoyed my experience, however I brought my truck in to have my wiper blades fixed as it need a new pivot and arm . The cost for the job was definitely more than what I expected but normally you pay big money at the dealership . The cost for labour was outrageous ($300), and it took less than 45 mins to do. The real disappointing part was they didn’t even replace the wiper blades , you would think if you paid $460 for a new wiper job you would get new wipers .
First time I've used Blackstock Ford for a service appointment, and I was really impressed. Left my keys and info in the mail slot (due to COVID, they weren't allowing anyone in the building) - my service was done and an outstanding recall was also looked after for me. Everything was done quickly and the staff were very friendly. I will be using them from now on. I don't normally take the time to do reviews, but felt that they deserved another good one on their page! Thank you Blackstock for an seamless transaction.
Have a 2011 escape with a malfunctioning body control module in to change it service suggests I have it checked first and I agreed mechanic came back saying dash not working would need another 2-3 hours to test it before he could test body control module......of course dash not working it is controlled by the malfunctioning B.C.M. unit ....when paying 120.00 per hour I expect an experienced mechanic who can read a wiring diagram and sound advice not working by process elimination I have owned 9 ford vehicles the last 4 have all had A/C issues FORD has lost my business
Straight forward curtious very much will do what it takes to ensure you'll love your Ford product you just are buying or looking to buy
I'll definitely will go back to buy another car there someday down the road of life
Awesome job Ross thanks for working with me on puting a deal together on that car you know your job very well its been a pleasure buying a car from you and your team there
Cheers my freind
Call Ross he will find you what you need and fair prices no funny stuff straight up honest info he provides
We have bought our last two vehicles from Blackstock - one used and one custom ordered. We have our vehicles serviced here and we order accessories and parts from the dealership including winter tires. They have consistently performed well above our expectations and are always competitively priced. Whenever we are given the opportunity to offer advice to friends and family about purchasing vehicles or tires we always refer them to Blackstock, in particular, Ross from the sales department. Ross is honest, hardworking and always makes sure our experience is above our expectations. He follows up with us , returns phone calls and emails promptly and uses all resources available to him to help us out - which is often very hard to find in today’s sales environment.
I had the fortunate experience of buying a new Ford Mustang from Blackstock Ford in Orangeville, Ontario.
The car is awesome just like the people at Blackstock. My buying experience was virtually second to none. The salesman, Steve was great! He wasn’t pushy in any way just very helpful which put me very much at ease. The financing was actually easy! The whole staff was very friendly and my accessories were added with care and professionalism.
Thank you very much Blackstock Ford!
Wayne
I dealt with Bob Gulyaprak and Theresa Potter. Two of the most personable and helpful people you could ever meet in a car dealership. I've just purchased my second vehicle from Blackstock Ford and wouldn't dream of shopping elsewhere.
I've just taken delivery of my 7th vehicle from Jim Carson and his team. Once again, they have been fair, friendly and massively accomodating of my needs and changes during the buying process. They helped me customize my 2012 Titanium Focus making it the nicest one from their lot to date. They really try to make sure the customer gets good value for their money. I live 40 minutes away from the dealership yet make the trip for service on both my vehicles on schedule because of the care they offer me. Whether you want a used vehicle, a base Fiesta, or a fully decked out King Ranch, they treat you like the important customer you are.
If you want a truck... you gotta go to BLACKSTOCK!!!
Trucks and Blackstock go hand in hand
Ford guy for life, and Blackstock is the only dealership I will buy a car from. Not too often that you walk into a car dealership and walk out feeling good about how you were treated and how knowlegable the staff was about the product they are selling you.
It doesn't matter if you are dealing with Jim Carson, the owner, or one of the sales guys, or even someone in the parts department. Class and respect is what you come out with.
Any time I have a friend or family member looking to buy a car I direct them straight to the best.
We purchased our first ever Ford vehicle from Blackstock Ford in 2011 (an Edge) and not only are we pleased with the vehicle, but we have been even more pleased with the level of customer service that we have continued to receive from the dealership (and specifically Doug Hodgson) long after the deal was closed. Every time we come in to service our vehicle, Doug always takes the time to personally come and see us at the service desk and goes the extra mile to ensure the service on our vehicle is handled with extra quality and care. We owned a BMW previously and never received this kind of service before, so it has made our experience of owning a Ford that much more enjoyable. Doug always makes us feel like a "VIP" customer and he always takes personal accountability for everything to do with our car. He truly is excellent at what he does. He is a model employee and his efforts set a great example of what it means to be in customer service. It is this type of experience that will make a customer want to keep coming back, so well done Doug and Blackstock Ford!
I have to shout a huge WOW for this dealership. After being shafted by one local dealership we took a chance and pulled into BlackStock and are we glad we did. Our sales rep Addi Celik has and was the most attentive rep we could ask for, he listened to our concerns and answered all our question he worked with us and helped us obtain a brand new 2014 work van for our business at a price we could afford and wanted. We could not have had a better experience right from the front door to all the staff to the financial department to upper management. Everything they said ever time frame they gave was meet. From one business to another BlackStock is doing it right....we have no problem putting our stamp of approval on this company. My wife stated after the experience as a woman she would totally feel comfortable entering this dealership and looking and negotiate for a vehicle all on her own. High Kudos to BlackStock it was a pleasure dealing with you all and hope this is a continue friendship and customer relationship. Thank you all