In early November 2019 my son was looking for a good used car we went to look at a 2012 Ford Focus that was on the lot. The car looked and ran great. My son returned on Monday to purchase the car. The salesman was Matt Komer, who we realized later was who my wife and I had dealt with when we purchased our Ford Edge in August 2016. Can't say enough about the service he provide to my son. He was fair to deal with and treated him as if he was buying a new Lincoln. He delivered the car to our mechanic so they could check out the car. There were a few minor things to do and he saw to it that it was taken care of including replacing the radio. When we went to pick up the car it was detailed ,gassed up and ready.
After about a week the check engine light came on, it indicated a catalytic converter problem. My son called Matt and he arrange for the repairs to be done. They honored the 30 day warranty and replaced the cat converter.
My son was thrilled and relieved and has been happy with his car ever since.
Excellent experience, thank you Matt and a big thumbs up to Oakland .
On Monday 24 June 2019 my husband and I were driving in our 2013 Ford Escape down Hwy 6 heading to Port Dover. Thankfully Hwy 6 is a 2 lane Hwy with not much traffic. We were coming up to a stop light when my husband yelled “There is NO BREAKS”. He tried the emergency brakes but that also Failed. Then he put the car in park but it would not stop. Eventually it stopped on its’ own approximately 80 cars lengths later before the intersection. In order to get out of the intersection he put the car in drive and the car went on it’s own accelerating into the intersection and beyond again putting the car in park in order for it to stop. It stopped approximately 40 cars lengths later the second time. We were so lucky there were no cars on the Hwy at that time. We called CAA to have the car towed to a Ford dealership near our home in Oakville.
The dealership said the Vacuum Hose was broken and that is why we had No Breaks. I had asked if they were going to replace it and was told it was an older model and that they were replacing the part with a newer upgraded part, as these vehicles do brake down they are updated with this newer part. I asked if this is an issue with this vehicle and is there a recall on vehicle due to the Safety Factor of their clients. I was told no there is No Issue on this vehicle and No Recall. I find this very concerning even with regular maintenance this issue would not have been found. We were very fortunate we are safe but this could have ended very differently if we were on a busier Hwy. Ricardo and Sandra G
Very friendly, helpful, and professional.
Very friendly and helpful staff. Cars are nice too.
Horrible customer service and terrible technicians. Bought a NEW 2020 Ford F-250 from these guys and got a call from the CRA saying that they over-charged me on the HST portion of the purchase (which they haven’t rectified since March 2020). The service manager Tom is completely “off”. Won’t cover anything that is under the extended warranty I purchased for an additional $6,000 (plus tax). And the technicians use visibly broken devices to diagnose electrical and computer problems so that they can tell you “we had been unable to replicate the error message and there is nothing to fix”. When you bring their attention to their broken equipment, they say “oh yeah. So it is broken”. Took my truck for 3 weeks just to tell me there is nothing wrong with it. Brought it in today to show them the error message and brought them videos and pictures as proof on other occasions...but they STILL can’t find anything wrong? Really? Maybe fix your diagnostic equipment first before brushing off good paying customers and uphold your warranty! Disgusting. Will never go here again. Now I’m stuck with a lemon truck that I have to complain about to consumer protective agencies and go through the trouble of filing a suit. Thanks Oakland Ford for the awful experience!
Purchased a 2017 Escape from here 4yrd ago. Returned as lease is up and COVID restrictions. When that's done I plan to get another Good from here.
I recommend this place to anyone as the customer service here is great.
Just recently bought a car off Matt here and I have nothing to complain about! He was a great sales person, he had great patience and was able to help me make my decision very easily. I would go back!
Dropped my car off when my lease was up. Even through I didn't buy the car for this dealer the lease manager I spoke with Mike was fantastic. Answered all my questions a took a number of phone calls from me with no hesitation. Thanks for the great experience everyone!
We purchased a used Ford Edge. Our sales agent David was very friendly, polite and informative. Special thanks to Dave Lipton . He was our salesman. Even with Covid-19 problem he went above and beyond what we had expected. Very happy with our purchase.We're recommending Oak-Land Ford and David Lipton to all my friends and family.
Thank you so much David for your honesty and great service.
Bora & Aida Batur,
I recently purchased a 2016 F150 FX4. Ron and Dave were there to answer all my questions and accomplished all the tasks that I requested, including touching up and painting bumpers. Brian also helped me seal the deal by finalizing a few requests. Within 200 km I had a mechanical failure which any vehicle could have however I contacted Ashley in service and she did everything in her power to make sure I was taken care off. Oakland Ford covered all costs including rental, Just when I thought my experience couldn’t get any better I was wowed by the service that followed from buying a truck from this location. Well done Oakland Ford
Great people, friendly staff
Patsy really helped me a lot throughout the process of deferring my payments. Greatly appreciated, knowing everything that is going on right now. I would strongly recommend going to Oakland ford if you are looking to buy a car.
Thank you
I just got a new 2020 Escape SE from Oakland Ford dealership and am very pleased with my purchase. Lots of safety tech and features at this price point and I got a good deal from Alex May who was very professional throughout my experience. Highly recommend him to anyone looking to get a vehicle.
This is going to sound crazy, but really good service at this location! I ended up leasing a vehicle from Alex! Great salesman, very honest and willing to work with you! I had been taken my business to another dealership (mikes ford) for about a year and a half. When it came down to returning my lease and taking out a new truck, the other dealership was not whiling to work with me on the price! Oak-land ford and more particular Alex and his manager were! Can’t say egos things about this guys! Try them out! You’ll be surprised!
I wanted to thank Matt Komer for working really hard on getting me top dollars for my trade-in and the best price for my new car! Matt went above and beyond to make me feel comfortable and confident with my purchase. He was there in every step of the process, keeping me updated via text messages and phone calls and answering all of my questions.
Great salesperson and delivered an amazing experience! Way to go Matt!
I bought a pre-owned vehicle from Oak-Land Ford and Ron Winn was the Sales person helping me out. He was very patient and not pushy while I was trying to decide what to do. Would definitely recommend speaking with Ron if you are looking for a new/used vehicle!
Great service coming from the sales department all the way to the service department in the past 3 years my family and I have gotten 5 vehicles from them. Amazing service from management always willing to go the extra mile. Thank you guys for the great experience! Hopefully we will make 6 very soon!
Just bought a 2017 F150 from OakLand Ford, love the truck.
Was looking at at a 2016-2017 F150, had come by to look at the truck Oakland ford had for sale, Ron Winn helped me and answered all my questions. Wasn’t pushy, unlike the next dealer I went to check out another F150, who only wanted to deal with me if I was making a deal with them that day itself.
I came back a week later and bought the truck with them just because how I was treated at my first visit. Thank you to Brian, Matt and Ron for a great experience and for an awesome truck.
Hope this review helps when going to Oakland ford. I can’t comment on their service department as haven’t had to deal with them yet. But used car sales team one of the rare few good ones.
It was great dealing with my agent, Alex Trindade, over the phone. He was quick in responding and getting me the best options based on my preferences. The selection was done by sending photos via email as I'm in a different city so I was nervous on how everything would turn out in the end. But I got a great deal on the car I loved with all features I wanted and everything went smoothly. Loving my new Lincoln :)
Best experience ever. This is my second Lincoln and the service continues to get better and better. I was surprised to find at checkout that the first service on my new Nautilus is free. Michelle was very friendly and directed me to the waiting room where I read my paper and had a complimentary coffee during my short wait.
Thanks for a great, seamless experience.
I want to say my experience buying my 2019 Edge Titanium was fantastic!!! Ron Winn and Brian Nichol were just great while I was trying to decide on which Edge to buy! I must say Ron was very patient with me as I thought at one time I was driving crazy trying to decide, but he went right along with me and between him and myself, I picked a great looking Edge Titanium! I must also that Brian Nichol was just great also! He helped me very much with a decent trade price on my older car and helping me with my new Michelin snow tires! I can't thank Brian enough! Both Ron and Brian bent over backwards to get me exactly what I wanted!!! They made the whole experience just great! I would recommend both Ron and Brian to anyone! Thanks again guys!
Don't buy here, Try Ford Kennedy or other FORD dealers. After you bought your car and you complain that there is something wrong. They will just tell you that "it passes our safety", They don't have consideration even you paid too much for CAR itself and EXTENDED WARRANTIES that cost about 4.5k CAD. They all good when your on the market for cars, but after that you'll just waste your time. Not professional/ No consideration/ Not entertained very pleasantly.
When I bought my car , I accepted an Extended warranty contract with 5 years. Then after 3 days they called me that they misquoted the contract and deducted the time/miles for warranty.
I complained that my tires are already worn out (after I bought my car) , there response is "we guarantee that it's enough for 2 years", I just drive for less than 5000kms and now when i got to my inspection I was evaluated that I need to change my tires. So it's kinda weird that after "FIRST" oil change I have to change my tires?
I was invited for an inspection, I went to the dealership then I got the chance to explain, then the only responses I get is "it passed our safety , and as long it passed our safety its not our problem". "NO INSPECTION happened as promised they just rant that they have their safety standards".
I recommend to buy on other dealership. This only cares for new comers but not recommended for car services.
I was referred to Oak-Land Ford by a close of my friend of mine. They did not disappoint! The staff are very friendly. Adam Bianchi was the sales associate I worked with and he made the process so simple and easy. He cared about what I wanted and help me get it. I'm now driving my new car and loving it. I highly recommend going to this dealership for your next Ford or Lincoln car purchase, you won't regret it.
Ashley’s customer service was outstanding. She was able to accommodate our service appointments to our busy schedule; coordinating services and repairs efficiently. She was also very responsive using our preferred communication method: e-mail. Service and repairs were addressed professionally, leaving our vehicles in top shape to hit the road.
I've been to alot of dealerships over the past year and by far Oakland was the best. The customer service was amazing and they treated me right. I am extremely happy with my new Ford edge and extremely happy with the team I was working with. A big shout out to Luis, John, Colin, patsy and Steven for helping choose the right car for me and my family.
Our 2015 ford edge had some minor issues to resolve while still under warranty. I took it in to White Oak ford as it is very close to our home. They told me the warranty had expired. This was premature according to the bill of sale and had to be amended by the selling dealer, White oak. I contacted them and was told the correction would be made and that they would notify me when done and we would have 30 days in which to get the work done. We were contacted and took the vehicle back to White Oak only to find that nothing had been corrected. 4 messages later to the contact at Oakland with no reply. Finally got through to him and the arranged to do yhe work at no charge to expedite the situation.
This was well and good and they were nice about it however it should never had dragged out that long. This stared in June and was finally resolved at the end of August. A long time for a simple records correction. Other than that they are a good dealership.
Over-all, my entire experience of purchasing a vehicle from Oak-Land Ford Lincoln was great. The sales people were friendly and supportive, the finance people were also helpful. The delivery person, Colin, was really helpful, he showed us how to operate some of the newer features and how to better understand the new, complex vehicle. I would suggest to anyone who is in the market for a new or pre-owned vehicle to definitely check out this dealership, they also have a great selection of inventory too.
From the moment I walked into the service department I felt like I was completely taken care of. Tammy was attentive and provided great insights and recommendations regarding my vehicle. I felt completely at ease knowing that they had my best interests and safety at heart with all of the service recommendations while also having a mind to my budget.
I recommend this Store to all my friends and coworkers for service due to their attentiveness! Great job guys!
Great experience from beginning to end.. very professional and I love my new Fusion. I do wish Ford wasn't discontinuing them. Had to deal with the Service Dept for my other vehicle and had great customer service there as well. Highly recommend Oak-Land Ford Lincoln
I had an oil change completed with the vehicle report card on Saturday August 17. Service appeared to be good and timely. The vehicle report card indicated that everything was "green" or "good" when it was given to me. However, later that day, my windshield wipers were completely worn out. Clearly the staff did not check the wipers as wipers do not wear out in a matter of hours.
For years, we have always had our service and oil changes done at Oakland Ford and have never been disappointed yet.
Recently, it was time for a new vehicle and Colin Soldi was a huge help. We told him what we wanted, and the first vehicle he showed us was the one. Colin was helpful throughout the whole process - helping us connect our phones to the Escape and making sure we were satisfied. Even a week after we drove away, Colin was still answering any questions we had.
We are very happy and will be returning to Oakland Ford.
Purchased a 2014 Ford Fiesta today. Thank you Matt for answering our questions patiently. The best thing about staff here is they never persuade customer to buy. They just explain options as they are. The prices are competitive and they truly respect customer views on their deals. OFC is the best car dealer in town amongst the one I visited so far. I highly recommend this place.
I am driving my third Lincoln and have been delighted with the entire experience. There was a time when dealerships quite frankly over charged for maintenance services but those days are gone. I take my Lincoln "home" to Oak-land Ford Lincoln for ALL my servicing needs and take comfort in knowing that the staff will treat my car with great care. I feel quite safe in my Lincoln knowing that it is state of the art engineering supported by meticulous maintenance from my dealer.
July 2019, I am back once again from Mexico where I spend the winter and continue to recommend my dealer, Oak-Land Ford Lincoln. Each fall I drive to Guadalajara, Mexico and each spring I return in my Lincoln.
We have had our Fusion serviced at Oakland for over 2 years, since we bought it used from another dealer. From day one we were treated superbly. Whether for general maintenance or warranty work we have always been treated well, and work was done professionally and on time. We would highly recommend this dealership. Mike W.
Took in my Explorer for a recall, tire rotation and check of fluids on July 16, 2019. Rep was friendly and the service was done that day, and vehicle was washed too. The next day one of the tires was soft - there was nail close to the sidewall which meant it could not be repaired and had to be replaced. In Aug 2018 a similar thing happened in that I took the same vehicle in for balancing because of a slight wobble at 115 km/hr, and the cause was also reported as a nail, close to the sidewall too. Although the service was great, I'll have to avoid the area around the dealership as there must be a lot of nails in the area.
I've been dealing with Ashley from the Service department and she has never let me down. Super punctual, polite and very professional. Will refer everyone here to her. THANKS FOR EVERYTHING ALWAYS :)
On Monday 24 June 2019 my husband and I were driving in our 2013 Ford Escape down Hwy 6 heading to Port Dover. Thankfully Hwy 6 is a 2 lane Hwy with not much traffic. We were coming up to a stop light when my husband yelled “There is NO BREAKS”. He tried the emergency brakes but that also Failed. Then he put the car in park but it would not stop. Eventually it stopped on its’ own approximately 80 cars lengths later before the intersection. In order to get out of the intersection he put the car in drive and the car went on it’s own accelerating into the intersection and beyond again putting the car in park in order for it to stop. It stopped approximately 40 cars lengths later the second time. We were so lucky there were no cars on the Hwy at that time. We called CAA to have the car towed to a Ford dealership near our home in Oakville.
The dealership said the Vacuum Hose was broken and that is why we had No Breaks. I had asked if they were going to replace it and was told it was an older model and that they were replacing the part with a newer upgraded part, as these vehicles do brake down they are updated with this newer part. I asked if this is an issue with this vehicle and is there a recall on vehicle due to the Safety Factor of their clients. I was told no there is No Issue on this vehicle and No Recall. I find this very concerning even with regular maintenance this issue would not have been found. We were very fortunate we are safe but this could have ended very differently if we were on a busier Hwy.
Very professional and amicable staff. Loved the shuttle service to work and back to pick up my car. I’m definitely taking my car to Oak-land for it’s next service.
Great sales staff, friendly and very help full. No pressure witch is great and there service department is very accommodating. I have and would keep recommending Oakland ford
I was looking for Ford Explorer and went to couple of showrooms, Ford and other one but they don’t know how to deal with customer. And when i came to this dealership i felt that this is a right place and i wasted time before in other places. It was an awesome experience at this dealership. The people are so friendly, professional and they know how to make the best customer experience. And the environment is so cool and calm in the whole showroom. I was dealing with Mr. Ron, he was superb, calm and he knows how to finalize the deal with the flexibility with prices and options.
And another gentleman there Matthew, the Finance Manager, is an extraordinary person. It was a great experience to deal with him through out the Finance process. He understands the needs and processed my application accordingly. And Finally i have got my beautiful Explorer from them.
Thank you and appreciated your services.
If you are looking for Ford then this is the best dealership in town.
I’m a new customer of Oak-land and my first impressions tell me, I won’t be going anywhere else. From the moment I walked in first thing on a Saturday morning I was greeted by a friendly and professional Service Advisor (Tammy). Even though my vehicle couldn’t be completely fixed that day, a temporary and satisfactory solution was provided and an appointment made to come back. On the day of the appointment, Tammy was ready to greet me by name, had my paperwork ready, and intake completed within minutes. My shuttle driver was courteous and had me headed back home with only enough time to grab a coffee in the clean, well laid out and convenient customer lounge. Throughout the day Tammy kept me updated with the progress of the repair and associated costs. When it was time to pick up my vehicle, I received a text letting me know a shuttle driver has been scheduled, and the driver called me to tell me he was on his way. This never happened at the other dealerships I’ve used. When I returned to pick up my vehicle, once again, Tammy was ready to greet me by name, had paperwork ready, took the time to walk me through what was completed and her recommendations to avoid the issue in the future. My payment was processed and I was headed out to my vehicle within minutes of arriving back at the dealership. It was very nice to find my vehicle had been washed (as opposed to asking or making sure it happened at other dealerships) and a hand written “thank you” note from Tammy left inside. Nice touch!
All in all, I was blown away at the level of service all around from Oak-land. It was nice to be treated as a valued customer as opposed to feeling like I was an inconvenience which was the case while I was using Terrace Ford in Burlington.
What an amazing experience I had with Oakland Ford. I love my Ford Explorer its got power, class and style. If I had to pick a few favorite options the Chilled/Heated seats and the Moon Roof but above all, the Twin Turbos hahahahahah wow when you want to go man can it GO!!!.
Big thanks to my go to car guy and sales god Matt Komer.
With an extra thanks to Bryan the sales manager and Matt S in the financing Dpt. All of you made the car buying experience an easy one.
We are proud Ford family members..
Best
Derrick
Just bought an F-150 ( Platinum) and had another awesome experience with Colin, Matt, Michelle and Ashley. This team is truly amazing. I have had two F150 Lariats in the past and somehow, this truck just keeps getting better and better. (We love our Edge too). Thank you for always being there for our family.
Friendly staff, nice atmosphere, large Ford store, good inventory.
Bought my 2015 F150 from Oak-Land Ford with the full service package... recommend it for anyone buying new. Excellent service, even surprised me with the full rotor and brake replacement at no cost last service. Staff is quick, accommodating and make drop-off and pick-up stress free along with making arrangement for rentals across the road.
My daughter and I were in town at the Sheridan open house and walking back to my car I noticed the shield was hanging from the bottom of my car. I found the dealership and they were amazing. Pulled my car in, screwed the shield back up and gave the car a bath. And at no cost to me!! I wouldn't have gotten that service at the dealership I bought my car from. Just for this kindness I will drive the 2 hours to buy my next vehicle from them. THANK YOU OAKLAND!
We just finished a purchase of a Ford Escape from Oak-Land. Ron Winn went above and beyond to ensure we found the correct vehicle within our budget and our very detailed list of needs. (Low KM, features. colour etc) Ron was very responsive to all our requests at all hours and made sure to keep us up to date on the whole process. He even responded to emails after hours. I highly recommend working with Ron Winn on your car purchase and have already told him we will be asking him to find us a replacement for our mini van in the near future. We are return customers since this is our 3rd Ford vehicle we have purchased from Oak-Lands.
This is my husband's second truck from this dealership. Amazing service, incredible staff and great variety of cars to choose from. Both Colin and Matt were very helpful and professional. They both are very knowledgeable and went above and beyond to make our experience successful and unforgettable. From test driving the truck to choosing a right one, Colin explained everything in detail, answered all our questions. Very welcoming and comfortable environment. We will definately go back for future purchases. Thank you Colin and Matt!
I have been truck shopping for a couple of months now, going dealer to dealer not only trying to find the best price, but also realizing that the person selling you the truck matters too - You need to feel like you can trust the salesperson.
Oakland’s staff member Jacob Tomin was honest and direct from the start. He told me he would get me the best price, and he really did. Jacob was able to adapt to my needs and keep a positive attitude throughout our dealings. Ask for Jacob if you’re stopping in at this dealership; you won’t be disappointed.
Poor service experience at Oak-land. I don't know a lot about auto service processes as I have been fortunate to not have had any major issues with any cars thus far, but the process at Oak-land is quite frustrating.
I took my car in to change over my winter tires, and thought I would have them also take a look to see if they could figure out what was causing an odd noise when I was driving. This issue was not impacting performance at all, it's just something I noticed and thought should be a quick fix so why not have them look at it. My car ended up being with them for nearly 2 weeks, the problem was not fixed and the process is very opaque and frustrating to deal with as a customer.
I am not sure if it is industry practice, or just a Ford thing to have a centralized service system, but every time I would call for an update, I would get the response "we are waiting for the Ford engineers to tell us what to do"?? I think if I were to take my car to any auto repair shop, they diagnose and fix it on site. Not sure why Ford thinks a centralized system for fixing cars is the way to go, but it leads to a lot of frustration as a customer when the person you are speaking to is waiting on a third party to diagnose the issue. She was very helpful and apologetic, but it doesn't change the fact that it is a poor system.
Anyways, long story short, I won't be taking my car back for anything outside of routine maintenance, as I think the third party servicing model really doesn't work.
So far I am extremely impressed and this is based only on interaction with service appointment person. They were booking into May and I needed service before a long drive to Windsor. They squeezed me in. I called 3 other Lincoln dealers beforehand and no one offered to help me but Oak-land came thru. Outstanding service before I even had any service work done!!!
Awesome car-buying experience! Colin went above and beyond to ensure my needs were met. He's polite, professional, and very knowledgeable! He even took the time to explain the electronic system in great detail and gave me a tour of their well-run/clean facility! Total VIP treatment! It was a pleasure dealing with Patsy as well! Very professional and pleasant. My overall experience was outstanding!! I highly recommend!!!
Knowledgeable, professional, helpful staff. I'm very satisfied!. On a couple of occasions I had to wait several hours, instead of leaving and going back to pick up my vehicle I chose to sit in the waiting area and the staff on duty offered me lunch and escorted me to the staff lunch room where I could choose what I wanted to eat. I also noticed the owner actually takes the time to look over all the reviews and jumps into action to improve overall service and customer satisfaction. It is rare these days that people and businesses take the time to listen to what others have to say, and that explains why so many businesses out there are destined to be short-lived.
Oak-land Ford was very accommodating when I had a door lock issue that wasn’t resolved even though the warranty had passed. The service manager even took the time to mention that they wanted to make sure it was fixed properly. Great customer service.
I did not have the same commitment through Ford Canada’s customer service team. They basically said they couldn’t do anything for me. A manger was suppose to back to me in two working days and haven’t heard anything in a week.
This is my first Ford truck and have many issues with it. Not sure if I would be another one.