very good good experience .patirck a10
This is the only place for me to buy a vehicle. The stuff is so friendly and honest, there is no pressure and everyone is focussed on making sure your needs are met. The vehicle with the features I wanted wasn’t in stock, the Ken Knapp team went out of their way to find it and bring it back to their lot for me. I’m extremely happy with my purchase ❤️ The new 2020 Ford Escape is truly a beautiful thing❤️ I had a wonderful experience once again !!! 😊 Thank you to Sean, Mary, Faye and to the rest of the team at Ken Knapp Ford, Great work!!!
Their service department is excellent. My car was ready when promised. I will continue to come here.
My wife and I had an appointment at 10:30 or so to come and test drive a truck and potentially buy it. We live in Amherstburg so it’s a decent drive out there. We get within 10 minutes of the dealership, and they call us saying the truck had been sold. Obviously had offered apologies and what not. I understand things happen , but is there no communication? It’s not like someone had come in right before us with a cash offer they could not refuse, apparently the truck had been sold days prior and when the guy we spoke to went to bring it up for us to see. Someone said “ what are you doing that truck is sold” pretty un professional. Went out and bought a truck the same day else where. And I know I’m not the only one that has had dissatisfaction with ken Knapp ford. Pretty annoying when you set up a baby sitter and what not to get all the way there , and then get that phone call.
Amazingly Safe! CLEAN!! Watched worker sanitizing down cars in parking lot inside and out. Customers service TOP notch :)
We just bought a new Ford Fusion from Ben Makepeace. Ben was professional and knowledgeable, and was able to locate and secure the perfect car for us. Bonnie was helpful and professional in taking care of all the administrative and after-sales issues, Thanks to Ben and Bonnie, and thanks Ken Knapp Ford! We highly recommend this dealership.
Excellent experience with Don and the team at Ken Knapp. Absolutely love my 2020 F150 Lariat. No where better to go for a vehicle purchase!
Ken knapp ford is a 5 star establishment,theymake buying a vehicle easy. With the help of knowledgeable sales people i got fitted with right price and many good unexpected options. My ford is a pleasure drive thanks to great people, excellent quality and the best of service.
My son recently traded his 2018 RAM 2500 with a Cummins and 6 speed manual for a 2020 F250 Super Duty with the new 7.3 Gorilla Gasser. We live in London and the dealer worked fairly with my son and gave him a good deal. I just can't quite get used to a Ford sharing my driveway with my RAM. But truth be told; he has a really nice truck and that new engine mated to the 10 speed is a sweet setup.
Long term satisfied customer!, due to the exceptional quality of the vehicles we have leased and purchased over many years.
We have also referred many family members and friends due to the outstanding customer service we've always received from sales staff and managers.
I was thinking of trading in my few years old F-150 pick up truck to a 2019 or 2020 new F-150 a months ago and visited all three Ford dealership in the Windsor area. I found that Ken Knapp is the best one. Salesperson Patrick is friendly, helpful and most importantly he is honest and trustworthy. He helped me to make up my mind and picked up my favorite truck with the best price. Unlike other dealerships he and other staff at Ken Knapp Ford do not give you any pressure and do not try to test you to see if they can get more money out of you. He just simply give you the best rock bottom price right at first meeting. You won't have to waste any time to get best deal. I am very happy with my purchasing experience and highly recommend Ken Knapp For and Patrick. A little more driving out of town is worthwhile.
Your lube tec Alex was very helpful and very curtious. He always makes sure I receive the best service possible. The staff at Ken Knapp are always very friendly and make you feel like a part of there Ford family. Ben is by far the best sales guy ever. I would never buy a car from anyone else.
I have been dealing with Ken Knapp Ford for many years and have been satisfied to do so. Of course since my father was an electrician at Ford Motor and I am a 36 year former electrician and my son is currently at Essex engine, I am partial to Ford Vehicles. I was recommended to Paul; Dunn by my foreman years ago and have enjoyed going out to Ken Knapp Ford and found the treatment received excellent. (good coffee). The past while I have been experiencing failing health and though I can still do short trips, I had my son and daughter drive me to have the Ford Escape serviced. My daughter Had look at the Edge. Her car needs replacing! I hope I have not bored you with too much information. Anyway all the best from
Howard
Had an issue with the heater in the driver side seat. Brought vehicle in, was assessed, part ordered and re-scedualed an appointment all within a few minutes. Brough vehicle back, part was installed and now works perfectly. Knapp team was informative, attentive, and insured i was happy before leaving. Their customer service is outstanding and I know the minute I step in the door I will be treated as a customer should be treated. Very glad to do business at Knapp. Kelly, keep it up, you're professionalism is unmatched!
Although, the service was completed quickly, cashier couldn’t tell me anything and the service. Had to go into the garage to speak with a service reception person. Technician didn’t cleanup properly. After sitting in the garage overnight, there was a large oil spot on the floor. This also happened on the previous oil change from Ken Knapp. Looks like a systemic allowance from management.
Dealing with Ron Van Mackleberg for the last couple of years for our last two family vehicles has been a great experience at Ken Knapp Ford! Ron has gone above and beyond our expectations and always puts us right into something that suits our family of 8! We got our 2017 Expedition from him almost two years ago and just traded in for a 2019 Expedition because we just needed more trunk room for our family road trips. Bonnie in financing has been extremely helpful as well! It's truly been a great experience! We live in Windsor and make the drive out to Essex for all of our vehicle needs because we feel like we are in good hands, and their friendly staff makes it worth it over dealerships we've dealt with in the city. I highly recommend Ken Knapp Ford to all my friends and family, and anyone else who is looking for a great experience and smooth purchase/ trade!
Great place and great service, no complaints to be had, from the time i bought my F150 fro Raj till now, almost on the second service and a few recalls in there. Always a quick turn around and always awesome!
I love my 2019 Escape! It was an excellent experience from test driving the vehicles to getting my car from another lot and financing. It was affordable and I'm looking forward to my next car. I highly recommend Ken Knapp especially Darko, my salesperson, who made the purchase enjoyable.
We found the staff very friendly and knowledgeable. Our 2016 is great.
We will NOT lease a vehicle again. Because of low mileage we should have known we would buy it.
We will return to your dealership when we are in the market for a new vehicle.
the woman who took care of my service was very nice and well knowledgeable. Got my vehicle back in great time. But I do miss the days when they would wash the cars before returning them. but over all very good job.
My experience was fantastic! I have purchased so many vehicles over the years both new and used. I have experienced many different interactions some good some very good yes and even some that were not so good. From the first moment I contacted both Austin Ewen and Ed Eyraud I felt has if I were there only customer. I originally considered purchasing a used F150 then decided that a shinny new 2019 Ranger was my choice. Even though they are both located ion the used car location they were extremely helpful. I had probably had the single best buying experience of my life. These guys are number 1 in my book!
I like the online appointment setup. It was easy to use and I got to book when I wanted to go. David Knott has always been helpful at the service desk and I have a lot respect for him and the way he handles his business. I was in , went for lunch, and my car was ready from the work that had to be done when I went back after lunch. Have always had great service at Ken Knapp.
Excellent Service,as always! It's great being met with a smile and by name!
A comfortable waiting area and quick service is a bonus. Costs are reasonable and competitive.
I took my vehicle in for the very first time at Ken Knapp and I have to say that it was a very "top notch" experience. From my first phone call to dropping my car off to making the payment, everyone was very helpful, attentive and just all around a pleasure to deal with. Even if you don't live in Essex, they are worth the drive and are accommodating to whatever you need to be taken care in regards to your vehicle and making sure that you get to where you need to be while they work on it.
After a horrible experience at Rose City Ford, I found my new vehicle at Ken Knapp. Very courteous, honest, and polite. Not pushy, willing to negotiate (unlike Rose City Ford). If you buy a used car, go see Leo Drouillard. This is my second vehicle purchased from their used lot. Thank you for a great experience. I will definitely refer people to you in the future.
The folks at Ken Knapp make it easy to remain a Ford customer. Our salesperson, Raj Mann is great to work with, highly professional and extremely helpful in assisting us with our inquiries and new Ford purchases. Mary Knapp and her administration team including Faye are second to none. We have always found the service department staff to be helpful, courteous and efficient in looking after any service requirements.
Thank you Ken Knapp Ford and staff for continuing to make our Ford purchases and service so easy and pleasant.
Dan and Yvonne Vickerd
Ron Van Mckelberg has done it again.
I explained to Ron what I was looking for along with the price range and he delivered on both.
Thanks to Ron's knowledge and hassle free method I have a new Ford F-150. I highly recommend Ron and Ken Knapp Ford. I am looking forward to their great service and friendly staff.
The people at Ken Knapp Ford were very kind and accommodating. They worked hard to get me the best deal possible. My family has been getting cars from them for ages, but this was the first time that I bought one on my own. I ended up with an Escape, and I couldn't be happier.
The people at Ken Knapp Ford were very kind and accommodating. They worked hard to get me the best deal possible. My family has been getting cars from them for ages, but this was the first time that I bought one on my own. I ended up with an Escape, and I couldn't be happier.
Purchasing a vehicle at Ken Knapp Ford is always a pleasant experience. The 2019 Escape SE is our 22nd vehicle purchased from them. Ron is a great salesman. He pays attention to your needs and matches you up with a vehicle that you will be happy with. Hey don't take my word for this, go and check out how they service their customers.
Terrific service. The place is spotlessly clean, the staff were friendly and helpful and personable. The car wash (after having a nail removed from a tire) was thoughtful and appreciated. Thanks very much.
I would like to start by saying we are loyal Ford fans presently owning 4 Ford products
We have had various drive train repairs done on our 2012 Focus all at the another dealership we purchased it from.
Initial transmission repair took them 3 tries before they made it drive-able.
After that it was annoying to drive due to inconsistencies in the way it shifted.
We put up with this for several years since it was drive-able but not the quality that i have grown to appreciate in my Fords.
Once again it became undrive-able, however this time we had heard good things about Ken Knapp Ford so we gave them a try.
Matthew at the service desk was very sharp and answered all our questions giving us confidence.
The car was repaired and honestly shifts better than when new.
Great job. Ford service at Ken Knapp gets 2 thumbs up
David in service is outstanding. I always walk away as a happy customer. The extended service plan is the way to go and I'm so glad Ed (my salesman) suggested it. For myself, it keeps my service on track because it is all paid for so you don't have to think about it in your budget.
Thank you Ken Knapp Ford for everything.. right down to the comfy chairs in the waiting room that put me to sleep every single time... lol
The Ken Knapp Ford Dealership in Essex is great and the service and sales people are very helpful. Plus I had a Great experience with them. I would recommend them to every one
I took our 2010 Edge in for the passenger side air bag recall. I was told that it would take approximately 30 to 45 minutes to complete. I waited in the customer waiting area. In less than 30 minutes it was done. Unfortunately, when i got in the vehicle the air bag cover was now a dark grey and did not match my black interior. The cover was also flat and not shiny like the rest of the interior. I went back into the service advisor, Matthew, who informed me that is what they are being told to install in the vehicles and there was nothing he could do about it. Very disappointing to have a non matching but safer interior.
excellent service team! it took exactly the amount of time to perform repair to my vehicle as promised. thanks again. keep up the great work!
Excellent sales staff. Worth the drive to Essex for a great deal. I’ve been going back to them for a number of years. Service department is awesome as well. They maintain your car at a reasonable price.
Phenomenal customer service. Went over and above and a place of their word. Thoroughly impressed and not only happy with the vehicle, but also the honesty and expertise that went into choosing it! Thanks Leo!
Great and lovely staff, great service. Love the detailed explanation about anything I went in for. My second leased F150, and I love it. I always get my vehicle serviced there, always happy and satisfied. Thank you so much for the greatest service in my opinion.
Excellent service dept.
Marc was more than helpful & did everything he could to solve a problem on our 2018 f150 Limited that the service dept had never seen before.
It all worked out in the end. Thanks Marc, job well done!
Dave did an excellent job of getting me in quickly for yet another problem with my 2018 f150 limited. Although I am very
displeased with fords quality on this very expensive vehicle, Ken Knapp ‘s service dept came through with another 5 star job!
Just purchased a new 2019 F-150 on April 12, 2019.
As always Paul Dunn is the best sales rep. Treats us like family.
Will hate to se him go if and when he finally retires.
Roger & Glenda
Service Center met the appointment time and completed the service required timely. Dave (Service Representative) has been supportive and informative with all dealings over the years.
I have to admit I really enjoy going to Ken Knapp Ford at least to the sales department. They truly do try to work out the best deal they can possibly do for you. At least that's my experience
All good on this visit. The new coffee machine e is a nice touch!
Visit on March 23rd
Due to an oversight of booking on Ken Knapps end, they asked me to rebook and they would pick up the tab. GREAT!
After the work I got a laundry list of issues that needed to be addressed. It would have been better to tell me before the car was done so I could review with the technician the severity of the issues and what was critical or not. But as it was the vehicle was already done so I couldn't verify. Also no car wash was done. Not sure why.
1st impression of Ken Knapp Ford was a disappointment 2 years ago when an oil change on my new Mustang went very wrong. Car is only driven summers and minimal kms so no opportunity to have her serviced in 2018 as per General Manager's request to give them another chance. Was a little gun shy but this spring opted to give them another opportunity. Service department did not make me feel welcome or appreciated. Will go elsewhere. #twostrikesyouareout
RESPONSE TO KEN KNAPP FORD's RESPONSE: Your staff was anything but helpful or consistent given the different advice I was provided with on the two occasions of the 19th and 25th. The tone and content of our conversation on the 25th was not welcoming or supportive. Remember I was back to your dealership as per your offer to me so that your dealership could have the opportunity to improve on the service problems that were previously inflicted on my new Mustang in June 2017. You folks wanted me back. Here I am. Whether you choose to acknowledge it or not, your email was in poor taste and poor business etiquette. I have dealt with a lot of Ford dealers since I purchased my first New Ford nearly 40 years ago. I have never had an equivalent negative experience such as I have experienced with your dealership this past week.
Perhaps you folks should reflect on how this could have been handled in a more positive manner before alienating a long standing Ford customer. Thank you but I have no intention of returning to your dealership, there are other Ford Dealers here in southern Ontario. Good Day.
I'm not even sure where to start with the Ken Knapp dealership. It's an incredible mix between the service department, parts, new AND used car sales.
I purchased my 2014 Focus ST from Marlene Sinclair about 1 year ago now and it was a great deal. Ken Knapp Ford doesn't practice the same shady business tactics as other dealerships I've been to. They don't have huge mark-ups on vehicles where they expect you to haggle with them. the prices are fair and the salespeople treat you like a respectful human being. Marlene also pretty much taught me how to drive standard in the Focus since it was my first manual vehicle and she gave some great pointers!
The service department has also done wonders. There has never been a disagreement on what type of work/ service needed to be done to my vehicle. When it comes to other dealerships, there are usually disagreements on whether something is covered under warranty, or they speak to you like you don't understand anything about maintenance and try to up-sell you on certain things. The guys at Ken Knapp service department like Roberto and Matt will telly you if they really think your vehicle is in need of something and will tell you straight up what the situation is. I've never dealt with a mechanic or service technician like the people at this dealership.
I live about a 5 minute walk from a different Ford dealership in Windsor, but I always make the far drive out to Essex to see the people at Ken Knapp. They appreciate people's business and they truly show it.
I bought Mustang 2016 from Don Harris at Ken Knapp who got me a very good price in my budget.
I went for service and Roberto over there is really helpful. One good unique quality about him is he patiently listens to you, your concerns about your 2nd biggest investment, IE your car and gets that fixed perfectly. Even the service manager is kind and discusses your concerns without a hurry.
Keep up Ken Knapp, Don Harris and Roberto and I look forward to send more business towards you.
The service was very good but I would prefer to have a more thorough checkup and just be done with it. It was a 3 day ordeal and it was nice to have a ride but much rather drive myself. I am still a bit concerned about the way it is running but it seems ok. I just want to try to keep it as new if I can. I bought this truck thinking I would get 5 or more years hassle free and now it is costing money before I thought it should. The plugs were the worst at under 100000 K .
Thank you for being honest about breaking my license plate cover. Owning up to it builds a great trust relationship, and shows a strong commitment to your customers. Thanks guys. Sincerely Jim T
My vehicle broke down on Fri July 1. It was a holiday. I had it towed to Ken Knapp Ford, fillout one of the envelopes they provide for after hours drop offs and left the keys in the lock box. I did not expect to hear from them until the Monday after the holiday. However much to my surprise, they were open the next day Sat July 2. Someone from the service dept called me first thing Saturday morning. I let him know I was already booked at Ken Knapp for later in the week for regular service. So if they were too busy, I could wait. The gentleman asked me some questions. He said they could accommodate me that day and they would also do the oil change and check the brakes to save me two visits in one week. I received a call later that day. They found the problem. The issue was covered under an extended warranty. My brakes were not quite ready to be done. They could wait until the next service. So I only had to pay for the oil change. My vehicle was washed and ready to go Saturday afternoon. Everyone I dealt with in the service dept were very friendly and helpful. I have used their service dept for years. I trust them to tell me the truth and do a great job. This and every experience I've had at Ken Knapp Ford from sales to service has always turned out well. They are a great group of competent, professional, friendly people. I'm so glad they are here!
Ken Knapp Ford personnel are most efficient and personable. On a scale of 1 to 10 we rate their service as a 10. It matters not which department one is dealing with we have always come away pleased with the care and attention provided. Keep up the good work -Ford really does have"a better idea!"
My husband bought an F-150 today from Ken Knapp thanks to the amazing service from our sales woman Marlene. She made sure we were 100% happy and satisfied before we drove off the lot.
Definately recommend Ken Knapp! And make sure to ask for Marlene.