Brought my 2011 Crown Vic Police Interceptor for service due to coolant loss. Coolant was leaking just underneath water pump. Contacted Carleton Place Ford Service and spoke with Lisa. She offered to pre order the part and have it overnight. She also booked an appointment and reserved the loaner.
I start work early at 7 am and I stopped by same evening, picked up the loaner Ford Ecosport. Next day Lisa called me just before noon and told me that car was done.
I stopped by to pick it up in the evening and bill was even few dollars lower than quoted.
Wonderful service with VIP touch. This is my 3rd visit to Carleton Place Ford and Service Team (Lisa, Bruce and Jason) always offer world class service you would only expect at a luxury dealer.
I was initially impressed with them, but I've had to change my opinion. While everything started out ok, I've had problems with the buying process, and I am no longer able to recommend them. They first quoted me a price, then tried adding admin fees after the fact (which is not allowed per OMVIC rules). I got them to remove the fees, and I was happy to let that slide. However, they have now lied to me about the mileage. My signed bill of sale says the car has 16,000kms, yet they just informed me AFTER making the deal, that the car actually has 19,000kms. That's a 3000km difference! And that's simply unacceptable. I'm writing this so others are aware of their shady practices. Be cautious if you deal with them. And know your rights as a buyer by reading up at OMVIC.
David was excellent to work with, very knowledgeable, friendly and accommodating. He was able to find exactly the truck we wanted made the experience very pleasant.
Professional service team, very honest in providing assessment and will only charge for services necessary & work done. Courteous service employees.
Got my Amazing F150 2020 5.0 and will be going back again for next truck.
I get good service from Carleton Place Ford particularly from the lady named Lisa, she is very respectful and makes me feel that she is concerned with my issues and always tries to solve the problem.
Just brought home a "new to me" used vehicle.... first time in years that I've had a positive car buying experience with a large dealership. Their pricing was the best which bought me to Carleton Place for a 2020 Nissan although I live in south Ottawa. When I arrived they were ready with a better vehicle than the one i had come to see. Dave was great to work with as were the business and finance guys. Fair pricing and trade, and no pressure experience. Thanks Dave!
Very professional and accommodating sales team – persistent follow-ups to my initial contact; flexible to my schedule for test drives; and delivered the perfect truck for me at a decent price. Highly recommended!!
Had a bad experience with this dealership... Contacted dealership to book a test drive and the customer care team got back to me very quickly to book an appointment which was great. However, after driving all the way out to the dealership, they didn't have the car on the lot and did not know where it was. The sales manager ensure he would locate the vehicle and give me a call the next morning, promising to get the car and bring it to me to test drive. I never received a call from the sales manager and when I contacted the dealership again in regards to the vehicle, also received no response.
Very unprofessional in my opinion. Do not book a test drive when you know you don't have the vehicle and have the curtesy to contact your customers back. Not happy with my experience and will not be shopping at this dealership again.
Very friendly staff, punctual and not pushy to buy. They gave me a fair price for my trade and the new vehicle I purchased. The only complaints I have are they told me the small paint chips and windshield chip would be repaired when I went to pick up and they were not fixed. And the staff member who dealt with the final financing needed reminding that I had put a $500 deposit down or he would have charged me that much extra. Overall an ok experience with this dealership.
The staff were very real and very personable, they made our experience enjoyable and we got the information we were looking for.
I had a great experience at Carlton Place Ford from start to finish Andrij was an excellent salesperson very informative, and Anthony was amazing taking the time to explain not only once to me but took the time to break it all down and explaining it to my wife and I to make sure we understand everything and he also went to bat for us on getting us the best deal. I highly recommend this dealership to anyone looking to buy. Thank you so much for everything
Absolutely hassle free, great experience start to finish! Went in looking at a 2016 f150, ended up with a brand new one! Great incentives, sales team was awesome, financing manager Anthony was great to deal with, definitely doing business at Carleton Ford in the future.
Thanks guys and gals for putting me in my dream truck! Much appreciated.
I'm not someone who writes a lot of reviews. I recently bought a F 150 from Carleton Place Ford and the experience was incredible. Anthony in sales was upfront and honest about everything and went way out of his way to make sure all of my needs were met. If you are shopping in the Carleton Place area, then I would strongly recommend you check them out.
Martin Renaud
Had a fantastic experience buying my vehicle from Carleton Place Ford. Anthony was great to work with. He was a one-stop shop for all of my questions and made car buying a worry-free experience. I also feel that I got an exceptional value and was offered a high level of customer service. Highly recommend going to Anthony if you're in the market for a new or slightly used vehicle.
I originally came to the dealership because of the great service department.
When I recently expressed an interest in upgrading my F150, Josh and Martin put together an offer that I couldn't refuse.
Everyone I've dealt with has been very professional and I'm very satisfied with Carleton Place Ford.
Great customer service and attention to detail from staff. Everyone is very friendly and makes you feel welcome. Shout out to Josh MacDonald who is always there to help with a smile.
Great service, friendly people. Easy to get an appointment on short notice. As they say themselves, 'big enough to serve you, small enough to know you'.
I had a great experience with Carleton Place Ford. Josh, in sales and Allen, in Finance were great. They were both honest, genuine, and very helpful from the moment I walked in the door to the moment I drove the car off the lot. They provided me with facts and numbers and let me make my own decisions without pressure.
If you don’t live in Carleton Place, the dealership is worth the drive!
I went in to Carlton place ford to look at new f150s. The sales representative Josh was extremely helpful with showing me different options. I love my new truck and would recommend Carlton place ford too anyone looking for a new vehicle!! Thanks guys.
I had a great experience here yesterday Dec 23rd!! I was out doing Christmas shopping and all of a sudden my windshield washer fluid wouldn't come out, and it was full. I happen to be in Carleton Place, so I took a chance that they might help me out. It was a smart move! They took me right away and although the problem was minor I was on the way in under an hour! Thank you so much for your help I'll recommend you everytime!
Good guys, accommodating professional and prompt.
My purchase experience was terrific and now I'm happy to report that my service experience was great as well.
I recently had a very good experience with Carleton Ford service. I initially went in for regular servicing and to have my snow tires put on but they found a few unexpected issues with my vehicle that needed to be addressed. On short notice they were able to get the parts they needed and complete all the work the same day. Fortunately, they had a loaner car available at the time and everything worked out perfectly. I was very satisfied with their services.
Great experience with the staff at Carleton Place Ford! Heard it was under new ownership so decided to give them a shot again. I I was instantly greeted with friendly people and was taken seriously throughout the process. Will be back again, thanks again guys!
Great bunch of people who made buying our new car super easy. Thanks to Josh and Anthony for doing EVERYTHING. We just walked in, signed, and drove off. They did all the work for us. Compared to other Ford dealerships close by, CPF delivers! Thanks!!!
I like cars, and I like people, but buying a car from a salesperson strikes fear in most of us! The happy outcome in this story is that Anthony is a really good guy, and has patience up the hoop for skittish, potential runners, and was always willing to work with us no matter how many times we faltered!! The business and financial staff were also willing to work with us, and we all managed to close a deal that made me feel really good! So thanks to Carleton Place Ford for doing a great job.
We recently visited Carleton Place Ford looking for a new SUV. Josh helped us out in leasing our new Ford Edge. He was extremely professional, knowledgeable and was lovely to work with. He made sure we had all our bases covered and got the right vehicle for our needs. We would highly recommend Carleton Place Ford - and thank you Josh for the great experience!
Totally ignored the main problem I was having with the truck and found something else, a big expensive problem instead that the next dealership I went to for a second opinion couldn't find a problem with. Second dealership fixed my original issue for $66. Third bad experience in a row. Used to be a great place that I went to for years, two owners ago. Won't be back.
I brought my husbands 2010 Ford F-150 in the service department. When I called to book the vehicle in, as well as when the vehicle was dropped off, we had made it very clear that we wanted the rear differential to be replaced as there was a horrible noise coming from the rear and my mechanics at my dealership advised me that it was the rear diff. Upon your mechanics diagnosing the truck, I received a phone call to advise me that it was not in fact the rear differential making the sound, it was the 4x4 hub actuators. Next, I was told that in order to replace those, I needed two upper control arms, ball joints, and tie rod ends. Due to your service staff not giving me agreeable part quotes, I purchased the parts on my own and brought them into the shop.
When I picked up the vehicle on September 6th, I took it for a drive down the road. To my surprise, the vehicle was making the same sound that was supposed to be repaired. We immediately brought it back to the dealership where I was advised to "drive the vehicle and the sound will go away."
After reluctantly leaving with the truck, we took the advice that was given and drove the vehicle throughout the weekend. As I predicted, the sound did not go away.
When I called and spoke to Lisa on the Monday/Tuesday regarding the situation, she had advised me that Rebecca was dealing with my file and no longer worked there so she was not privy to the repair order. After looking it over, she advised me that I had originally brought the vehicle in for SAFETY RELATED REPAIRS, and that is what was fixed on the truck. I immediately advised her that we had NEVER asked for that and ONLY wanted the loud noise the truck was making to be fixed. She told me she would call me back. A while later, she called back and advised me that it would actually be the bearings inside of the rear differential that needed to be replaced (which I find absolutely ridiculous as I had originally brought the truck in for the rear diff.)I made it very clear to Lisa that this cost would NOT be paid by myself and I would need a vehicle for the day when they complete proper repairs. She took my number and advised I would receive a call back. She then called me back and told me they would repair the truck for somewhere between $600-700 instead of the retail price of $1100. At this point, I had asked to speak to the service manager as I did not want to take my anger out on Lisa. She advised I would get a call from your service manager, Jason. I HAVE BEEN WAITING OVER TWO WEEKS TO RECEIVE A CALL BACK FROM JASON. I have called the dealership NUMEROUS times asking for an update. Still nothing.
I have now sent an email to Kevin, the general manager and am awaiting a response.
When I receive a response, hopefully my review will change for the better but as of now I felt a buyer beware for the service department had to be shared.
I was pleased with the promptness of the dealership in taking our Ford Focus for a recall fix. We had other work done at the time and I feel confident that everything is all good again. Thanks folks
Another satisfactory experience at Carleton Place Ford on September 20. I had the Multifunction switch controlling signal lights and headlights as well as the Master Power Window Control switches replaced on my 2007 Ford F-150. Was in and out in slightly over an hour. Always enjoy dealing with the very pleasant Service staff.
I wish 3.5 stars was an option, or a 10 star rating system was in place so I could give a 7 to 7.5. Overall, the transaction was "good".
A few eyebrow raising items
- the vehicle I purchased had 8000km+ more than advertised on their main site and Auto Trader
- a few miscommunications that I'll attribute to being mistaken for a browser instead of a buyer (or just plain bad luck), adding a few days and some frustration to the transaction.
For anyone looking to trade your car in, make sure to go to Auto Trader and calculate the trade-in value ahead of time. As well, call other dealerships to find what they sold comparable vehicles for so that you have all your data available before walking in. If you are looking at a specific vehicle, See if they have it listed on Auto Trader as well (mine was $800 cheaper on AT than their main web site) Walking in with data, you can probably get negotiations down to just a few minutes. (also check their web site as there's an ad in the used vehicle area for free lifetime oil changes)
They were very honest in pointing out any deficiencies in the new vehicle (in my case scratches and a missing spare key/fob). The "new" (to me - it's a 2017) vehicle was insanely clean and outfitted with the accessories I requested (I've had family members have nightmare scenarios with accessories but mine were 100% perfect). The mechanic was attentive to addressing the issues I listed before completing the deal. He missed one but it's minor and he assured me it's going to be addressed in the coming days - otherwise, top notch. They did wind up including a free replacement key to ensure I had 2 - unexpected but appreciated - thank you.
Overall I'm very happy that I was able to find the exact vehicle I was looking for at fair market value without having to go far. It feels solid and reliable, and again, I cannot fathom how clean it was. Despite the few issues at the beginning of the process I would have no problem with considering them again in the future.
Great. They were able to save me money on fixing my brakes (about $250) from the original quote. Service was professional. Appreciated the effort.
Sketchy. Low balled my trade in and would NOT give straight forward answers.. i left awkward and didn't make a purchase!! Go to else where they are thieves.
WOw they responded.. Listen you offered 11000, then up it s 16500 until i debaited it..
All I wanted was this. New Car Price, minus discounts, plus taxes etc.. Be honest, be truthful and Do not lie, play games and act sketchy!! You did all of this in the hour I was there..
I called in the morning, explained my concerns on how I was treated. And you came across.
Did I get a call back..............NOPE....... because u are again. Thieves
Huge Thank You to Lisa, Jason, Bruce and technician who worked on my vehicle. I drive an older 2011 Ford Crown Vic that developed an axle seal leak on drivers side.
Lisa provided me with an estimate, Jason ordered seal and Bruce coordinated work in the shop as I was waiting for my vehicle. After approximately an hour, I was informed that most likely I will need a new ABS sensor as an existing sensor is seized and difficult to remove and technician is doing his best.
I was provided with a service loaner -- a brand new Ford Ecosport and was told that most likely my vehicle would be completed late afternoon. To my surprise I received a text from Lisa before lunch saying that my vehicle is completed and existing ABS sensor was saved.
I cannot thank enough Carleton Place Ford Service Team and would not hesitate to recommend Carleton Place Ford to any Ford owner !!!
Booked an appointment to see a specific vehicle and it was "missing" when I arrived. Later found out it was sold. Huge waste of time.
Edit: if I was informed the car was sold I wouldn't be posting this review. Instead I was told the car was missing and no one knew where it was. A simple call to cancel the pending appointment upon its sale would have been polite.
Great experience. Friendly and efficient people that make you feel comfortable throughout the whole experience. Highly recommend!
After visiting a couple of dealerships in Ottawa, dealing with Pierre and John at March was so much more relaxed. They were very informative and went out of their way to find the F150 we wanted. Thanks guys.
Follow up after three years dealing with them. Service has always been excellent. We just had the truck in for service and detailing and it came back impeccable. They drove my wife home, but even offered a loaner since they were busy and it was going to take longer than expected.
We will definitely be going back.
First service with Carleton Place Ford and very pleased. Work was completed as scheduled, on time and costs were as quoted. Staff was courteous and friendly, a pleasure to deal with!
Good work!
Second service experience was very good. Quick and accurate diagnosis of problem; repaired the following day. Staff as usual, good natured and friendly. Top marks!
Just bought a 2015 Ford Escape. Love it!!!! Adam and Anthony were amazing. They explained everything every step of the way. We didn't even have to go to the license bureau. It was just so easy. I highly recommend buying a car from this dealership. Ask for Adam and Anthony. They are the best!! Cheers, Colleen and Donna
Brought my Focus in for tire change over and regular maintenance. I love that the service advisors are women. It certainly makes me feel more comfortable. I appreciated that they looked at my previous history and adjusted my charges as a result. Lisa made sure to keep my brake pads to show me and explain to me how they had eroded. They also gave me a loaner without me having to request it. I truly appreciate their great service and attention to detail!
I had a great experience purchasing my new Ford Focus from Pierre! I love my new ride! From start to finish Pierre had a no pressure approach allowing the car and it's features to make the sale. Every feature was explained and demonstrated when I picked up my Focus. Pierre is also available for after sales service, to answer any questions or just to pop by the dealership to say hi! Thank you so much for such a great experience! Visit The New March Ford you will be impressed!
My recent service work at Carleton Place Ford was very pleasant due to the friendly and competent service staff who kept me informed of the progress of the work and presented appropriate and well considered options in a timely manner.
The service staff know that your vehicle is important to you and approach tasks in a friendly and personable manner. This is not a big city "take a number and stand in line" operation. This is a small town "we want your business" and we can explain the "what is wrong and why it must be fixed" to you in plain terms dealership. I recommend Carleton Place Ford for service work.
Amazing service provided by Darren at Ford in Carleton Place, ON. I recommend them to anyone that is looking to buy or lease a new vehicle, or for any of your automotive needs. Ford still offers appraisals along with many other services that is sure to benefit you, and for the best prices around. Very pleased to my visit to Ford.
I had a great experience. I was quite the pain and asked several questions. Allan and Jude the ford employees I dealt with, answered all my questions and went above and beyond to get me what I wanted while always being pleasant to deal with the whole time. I love my vehicle and would recommend Carleton Ford to all of my friends. Great service, great vehicle and most importantly great customer service.
Thanks Carleton Ford :)
On this my first visit to Carleton Ford, for oil and tire change, I was very satisfied. The employees at the front desk were very friendly. They seemed well informed about the car, and were able to clarify some of the issues i had about my new car. I appreciated the coffee i was offered while waiting in the pleasant waiting room. The work was completed in a timely manner. I'll be back.
I recently purchased a 2018 Eco Boost Ford Mustang from Carleton Place Ford. Carleton Place is a little ways for me, but while calling and searching Ford Dealers for exactly what I wanted, Carleton Place Ford was the most professional, friendly and accommodating by far. I decided then it was worth the trip. I was not disappointed. My whole experience was a great one! From initial phone call to the meeting and the purchase of my car, was just so easy and pleasant. Darren and Allen are wonderful to deal with, very friendly, knowledgeable and always available. They got me exactly what I wanted without any stress or fuss. I am so happy I chose Carleton Place Ford to purchase my new Mustang. Top Notch service!! I LOVE my car!
Thank you all at Carleton Place Ford, I look forward to future dealings with you!
Laurie J
Pleased to let me test drive a vehicle but was told ford was not yet making the vehicle I wanted. This was either bad information or they flat out lied to sway my decision to an on the lot vehicle as I went to another dealer the same day and they were happy to order it for me. Not a plesent experience. Will not return.
I bought a used 2012 Ford F250 from March Ford and I was very happy with how the purchase went. Our sales rep, Tammy, was very attentive and made sure that we were satisfied with the vehicle before we took possession of it. Jamie was also very helpful. I would be happy to recommend March Ford to my friends and family.
My father recently had the clutch replaced on his Chevy Cobalt at March Ford and the service was great. The service advisor Courtney was very helpful, efficient and friendly. Also a big thank you to Aldis and James the Service Manager for providing me with a courtesy car as I was able to drive mine. Big thumbs up to March Ford Service!!
Thank You.
My wife had the clutch replaced in her ford focus. When she picked it up the next day we found that the service invoice listed many replacements. The service mechanics went over and above to maintain her vehicle at no charge. Many items were covered under warranty but they went ahead and fixed and replaced parts they seen that needed attention. Outstanding job, a big thank you to the mechanic who worked on it.
Came here with a 2016 mustang to get a roush performance upgrade installed. Not only was the price the best anywhere around the city, but the service was amazing. The exhaust got installed with no problems, in a timely manner and sounds amazing! I unfortunately purchased the vehicle from another dealership but they have gained my trust as a customer and from now on I will be taking my vehicle here for maintenance and service. Special thanks to the manager James, he made all of this possible, I would highly recommend.
Great service, very friendly staff, amazing prices