In the past 18 months the following has been my experience with the aftercare department, aside from regular oil and filter changes which I have had no issue with.
I spent $1000 on fixing a squeal when reversing, the problem disappeared for approximately 3 days then returned, unfortunately the $1000 did not likewise return.
I proactively asked for new wiper blades, I got them and 2-3 services later, which for me is around 4-6 months, I was advised they needed to change my wipers. Not sure if that was just an attempt at an add on or if the previously purchased pair were terrible quality, but I hadn't noticed any streaking myself in the 160km of driving I do daily.
Third my car decided that on short trips, usually my lunch trips, the car would start and then die. It never did this first start in the morning, or when returning from work. I was told it was a faulty sensor, which was duly replaced $500. Conveniently when fitting the sensor they noticed a fuel line damage, which could also be the problem (but didn't you just say it was the $500 sensor?) so the damaged line was also changed $100 and the car was off the road overnight. That still did not fix the problem so they decided it was indeed the fuel pump... they agreed to cover labour if I bought the part... which is kind of nice... but what about the $600 I just spent that seemingly did nothing and didn't need fixing? Oh well, at least I have a shiny fuel line and a brand new sensor.
That fuel pump.. well, I drove around for a few days and came to get gas. Unfortunately for Pioneer Gas Station, I had a hat on and couldn't hear what was going on as I attempted to fill my car. I got $38 in when a lady drew my attention to the huge flow of gas gushing from the other side of my car and all over the forecourt. As my fuel tank level was not going down faster than normal with what was existing in my tank, I can only conclude that the place where you put the fuel pump doesn't actually go in to the fuel tank anymore. So I now take the car back for the 4th day off work.
A great dealership that responds quickly and efficiently. I got the chance of meeting Molly when making inquiries in purchasing a TypeR! She's an awesome salesperson who listens and complies with all your decisions as a customer. She goes out of her way to assist your needs with finances and is extremely patient. Thank you Molly for assisting me with my dream car in my hands! Keep up the awesome work.
Bought a beauty of a vehicle from Michelle and Ashley at Northway Ford. These wonderful ladies made the experience so pain free. I work a hectic schedule where I can’t always talk on the phone. They catered to that and helped me out so much just through email and text. I told them I needed a car ASAP and under a week and I was driving off the lot in my new baby!!
Thank you both for your help and attention. I highly recommend! 🤙🏾🤙🏾👍🏽👍🏽
I came in looking for a cheap SUV. I thought I had to settle for something old, and have to pay cash. I spoke to a nice young man names Dustin. He explained that I can actually get in to a newer vehicle, with many features I was looking for, but assumed I couldn't afford. Northway, Dustin and the managers made everything quick and easy. I would recommend this dealership.
I have purchased 2 F-150's in the past couple of years and Sean Coates has made the purchases easy. The vehicle was delivered on time and Sean came in on his vacation to ensure that the delivery went as discussed. Always professional and follows up promptly even with the smallest of concerns. Looking forward to seeing what kind of deal for next year!
My husband bought his truck this past year from Chad Murphy. He's a great salesman and cares about the client! He made sure that he was happy with his purchase. Chad is a friendly, knowledgeable guy and the perfect person to buy your next vehicle from!!
Dustin was so helpful and honest in helping us find the best vehicle for our family. He helped us out even though it was close to closing time and get everything organized for us to pick up our new car. We wouldn’t 100% work with him again. He took his time and appreciated our business. Thanks again!
Great customer service. The team was professional and eager to assist. Finance Manager Michael PIzzuti was one of the best employees I have ever dealt with. I will always go back to purchase my vehicles from this dealership. Definitely 5 stars.
Walked into the dealership to look at trucks . Had an idea but nothing specific. I sat down with Chad Murphy and in a few minutes we had the truck I wanted configured. Chad is a great source of information and knows how to treat his customers . Like family. We had a deal within a few minutes . What a great experience! Thankyou Chad !
Dealt with Brad when picking up a used Dodge Charger. He was extremely helpful, friendly & professional while we dealt with him, & he ensured all of our needs were met. Would definitely recommend Northway Ford & Brad to anyone looking to pick up a vehicle!
Thanks Chad I am so happy with my new 2020 Ford Transit Connect XLT. It’s perfect for business or personal in the front and tea party in the back. Cheers, Teas and Toasts
I just picked up my new 2019 F150 XLT from Chad Murphy. What a great experience, easy and quick. He set my phone up for me before I left as well. I have known Chad for around 30 years and would not have gone anywhere else to buy my new truck. The trust and courtesy was top notch. See you for the next one Chad.
I had an excellent car buying experience at Northway Ford purchasing my new Ford Edge. From the moment I walked in I was treated like royalty. Everyone from reception, to my sales person to management made this the easiest purchase for me. I will never buy a vehicle from anywhere else. Thank you Paul and Chad for making me feel like part of your CarNation family :).
My company has purchased 3 vehicles here in the last 10 years and we've been lucky to have the same salesman for each transaction. If you are thinking about purchasing a vehicle here do yourself a favour and make sure you get Chad. He always goes the extra step to ensure the entire purchasing process is smooth and worry free.
I met Chad Murphy almost 3 years ago and have been working with him ever since. He is one of the few car salesman that I have seen that does an outstanding job of building relationships with his customers. That is evidenced by the number of people that he has helped in and around the Brantford area. Chad is extremely knowledgeable in the auto arena. He is also one of the most honest people I know. He maintains contact with his customers by sending them physical cards in the mail when they purchase their vehicle with a picture of them and their new vehicle on the front of the card. It's a keepsake for them. He sends everyone birthday cards and if he follows them on FB or knows of some important event that is happening, he sends them a card acknowledging it. In a nutshell, he makes sure his customers are happy and makes sure they know it's more than just a financial transaction! He cares! I haven't been in the market for a new vehicle but when I am, I won't hesitate to go and see Chad! I refer as much business as I can to him because I have confidence that he will look after them!
We have recently had an amazing experience shopping at Northway Ford with their sales associate Mack.
We had been looking for a car for months and had visited over 20 dealerships ready to buy. At all other dealerships the staff were not knowledgeable or willing to help. We decided to take the trip from Toronto to Northway Ford because they had a huge selection of used cars.
We were greeted immediately after arriving (on a Sunday!) by Mack who went above and beyond in helping us narrow down options with so much patience and knowledge while understanding our needs and respecting our budget.
You can find a car at any dealership but service was really the most important for us and Mack delivered the best service in every way.
We found the car we wanted, it is ready for us exactly when we requested, they made the process quick and easy and we were able to agree on a price that worked within our budget.
We are super happy that we waited to give our service to Northway Ford and that we were lucky enough to have Mack as our sales guy ! We would definitely recommend them and will be returning there to purchase our next car.
We will be in the market for a second vehicle in the near future, so we decided to get out there and start shopping ahead of time. We had a fantastic experience with Molly. She was knowledgeable and honest. We will definitely be returning when we are ready to purchase.
My experience at Northway Ford was amazing! This was my first time purchasing a car and I had booked a couple of test drives late Saturday evening. Sean Coates responded first thing Sunday morning and invited me to stop by if I had time that Sunday. Upon arrival I expressed my nervousness about buying a vehicle and he assured me he would do everything he could to help me out. He answered every single question I had and I had found the car that I loved. I had some things to finalize before buying the vehicle and was going to come in on the Monday. Sean came in on his day off (Monday) and was so extremely helpful and even let me test drive a few more vehicles before making my final decision! I would highly recommend anyone who is looking for a used vehicle to go and see Sean at Northway Ford. Exceptional costumer service!
We purchased a used (2016 F150) truck from Northway this year with a broken sunroof with the promise the roof would be replaced with a new roof. It After multiple trips back and forth with service we cannot get a sunroof that meets Ford new sunroof specs. We had to return it multiple times for repairs to the roof even after it was replaced as different parts of the 'new' Ford roof were broken. Broken to the point of the whole thing being stuck open. It was broken on the lot and I was recently told that it was broken by someone test driving it that tried to open it while it was frozen.
We are finally at a point where it opens and closes and doesn't leak but the front and back glass will not line up and the tint on the two pieces of glass don't match anymore. Our dealings with the service manager Al Banks have been pleasant and he has been easy to work with. He has gone above and beyond to accommodate the hastle this sunroof has created for us and if I could leave my review there I would. We unfortunately have been directed back to the used sales manager Devon now. The dealership cannot seem to give us a 'new' sunroof and Devon just gives you a runaround story with a smirk. We have basically been accused of being too picky and if the roof functions that's all we can get from them. Hopefully the parts and labor warranty we have been told we have isn't also part of his salesman stories as I have zero confidence that after as few trips through the car wash we won't be dealing with a sunroof that leaks again.
Having spent my own life working in sales and customer service the conversations we have had with Devon specifically are NOT how you keep a customer with your business.
Chad Murphy was excellent to deal with and helped source vehicles for both myself and my wife. Paul the Manager was fantastic and found us the best deals and was extremely transparent. He found us extremely competitive numbers right away. Extremely satisfied with the customer service and care that was taken to ensure our experience was fantastic. Mirela was our business manager and though she is new to the dealership, she was extremely nice to deal with as well. For our new Edge and F-150, we were 100% satisfied with the Northway Ford team.
We just had a fantastic buying experience through Northway and Molly DePaulo! Quite simply the easiest and most straightforward purchase we've made. Molly bent over backwards to find a vehicle to fit our needs and was incredibly polite and helpful about it. Would definitely recommend!
We bought a used car from Ashley for our daughter. She was a pleasure to work with! Everything was straight forward and organized. No issues at all. Thanks for a great experience. Would highly recommend!
My husband and I just bought a truck from Northway Ford about a month ago. Dustin Fenemore showed exceptional customer service with us with down to earth professionalism. Dustin was literally running around the lot for us. We highly recommend Northway Ford and also highly recommend having Dustin as the salesperson you work with. Exceptional all around experience.
Thank you Chad Murphy for the exceptional and honest service.
My family and I came in the other day were greeted by Chad, he was knowledgeable, considerate, and very professional from start to finish. Not only did we get exactly what we wanted at Northway Ford we will be back for the wonderful service and comfortable atmosphere. Thank you for making our experience smooth and great! It’s no wonder you are the top sales person in your industry.
Thank you Chad Murphy for the exceptional and honest service.
My family and I came in the other day were greeted by Chad, he was knowledgeable, considerate, and very professional from start to finish. Not only did we get exactly what we wanted at Northway Ford we will be back for the wonderful service and comfortable atmosphere. Thank you for making our experience smooth and great! It’s no wonder you are the top sales person in your industry.
My husband and I have had such a great experience at Northway Ford Lincoln. Our sales rep, Chad Murray was absolutely FANTASTIC! It was nice to meet a sales rep who actually listened to you and helped you. The whole experience of purchasing a car from them was so simple from beginning to end. Chad and all the staff we interacted with there made us feel so comfortable. I would HIGHLY recommend Chad and all the staff here. If you are looking for a new or used car-- this is the place to go! Very happy!
Fantastic experience from start to finish with product advisor Chad Murphy! Chad was on his day off and still stayed to show us the car we wanted to look at (that was out back), let us test drive one, waited for us to return, worked with us on the #'s and trade in and we never once felt rushed. He was thorough, knowledgeable and helpful. He followed up shortly after we brought our new EDGE ST home to see how we were enjoying it. A truly great customer experience, he is friendly, funny and easy to talk to. It is no wonder Chad was recommended to us and has a great social media following. He is a true gentleman to deal with. We officially are now Northway Ford customers thanks to Chad and we will be back! Stephanie in the Finance office was great too and it was late when we were seeing her. The General Manager were very nice also. Go see Chad at Northway Ford & Buy From Chad and Be Glad!
Just picked up my new Escape SEL. Best dealership I have ever dealt with. Rob our sales rep is the best. Very friendly, easy going and accommodating. Finance office staff were very friendly. Would recommend the dealership and Rob to everyone! Thanks Rob for all you time and for all you did for me! Love my new car!👍
I walked into the showroom and was immediately greeted by Christopher Birley. For my time there, he made me feel like a valued customer. I defiantly will be buying all my vehicles from him now on. Was not pressured and he allowed me to shop at my own pace.
Great Job Chris
Thanks Mark
Sean Coats is amazing and I loved working with him! This purchase was my second from Northway, and this dealership has been amazing. Sean helped me find the best car that suited my needs and even came in on his day off to help me with the purchase of my Fusion. Northway made sure my car was ready when promised and made all the paperwork quick and easy.
I just purchased my 5th vehicle from Stacey. He is always extremely accommodating as he came in on his day off to help me purchase my new vehicle. He got me an amazing deal on my 2018 Ford F-150. My husband and I always look forward to speaking with Stacey as he answers every question honestly, and has a great sense of humor. I will continue shopping at Northway Ford, and will continue to recommend Stacey to others looking at purchasing a new vehicle.
Thanks Stacey for another great experience!!
Stacey Cooke was my salesperson and I highly recommend going to him if you are thinking of making a purchase. First guy on your left as soon as you walk in the front door. He answered all of my questions, was patient when I went back multiple times with more questions and better yet, gave me a GREAT DEAL. I was referred to Stacey and I can see why. Excellent customer service and life's too short. Just buy the truck.
Bought a 2016 F150 from this dealership since I needed a new work truck.
Purchased it during rainy weather and picked it up in rainy weather. So it was impossible to do a through inspection on pick up.
After a week I noticed the rear rotors were warped, fogs cracked and windshield had a ton of deep scratches and spider cracked stone chips. Once washing it. I noticed the truck was commercial use and was sold to me as a personal use vehicle.
The service department warrantied the fog lights and the detailer remedied the previous vinyl on the truck which was great.
The windshield... the sales manager refused to fix and I was only offered machining of the warped rotors.
Buying a newer truck. I expected it to be properly safetied and it was not.
So I now have had to purchase a new windshield and brakes + rotors on my newly purchased truck.
Very disappointed since I paid the asking price and did not get what I paid for.
Going to give service 5 stars for doing their best.
Finance person 5 stars for getting everything done in a timely manner.
1 star for the bad safety and lack of customer care with those respects.
I am not going to bad mouth the dealer. But I am extremely disappointed with the lack of solving the severe issues. I needed a safe vehicle for my daughter. To insure it's safe. I now have to dish out the cash on my own this week.
Both sales and service staff are amazing! Make you feel like family. Many thanks to JJ and Dom! UPDATE: So had to bring it in for an oil pan replacement, and was pleasantly surprised that they went the extra mile to make the customer happy. They have reinstated my faith in Ford, and especially this dealer. I will only be taking my business to Northway for all my service needs. Thanks again guys, much appreciated, you're the best!!! If I could give more than 5 stars I would!
Had a great experience here! Came in not expecting to find something on our first day looking and my husband and I were pleasantly surprised. Thanks again to Ashley For helping us out!
Phenomenal service. I booked a maintenance appointment and John took great care of me, from the mechanics to the greeter at the door everyone is friendly and quick! They have such an efficient system, I got an oil change, tire rotation, tread check, etc and it all happened within an hour! I highly recommend Northway Ford to anyone and everyone.
My wife and I purchased a 2014 Ford Escape with Ashley Muscat in January of this year. We visited on a very cold and snowy weekend to test drive various SUV's. Ashley would pull the vehicles around to the front of the building and have the heat just perfect for our drive. After a few trips we had decided on our Escape and were taken into the main building where we had complimentary hot beverages as we waited for finance.
Mike Pizzuti was in charge of our financing. We had never purchased a vehicle through financing and did not know what to expect from the process (other than memories as children sitting in a dealership bored to tears). Mike made the process quick, simple and was more than happy to answer questions while making sure we fully and completely understood everything involved.
When we arrived a few days later to pick up the vehicle, Ashley had everything in order and ready to roll. We quickly finished up the paperwork with Mike and were on our way in under 20-30 minutes.
Mike and Ashley made our vehicle purchase a positive experience. Both were very personable and knowledgeable. I can also say the other employees who we saw in passing were also very personable and helpful.
Buying experience was very pleasant. I was purchasing a used vehicle from Car Nation's inventory. The vehicle I wanted was at a different location and they were able to get it ready and bring it over really quickly. They also matched the price to the one they had on their lot. No buying pressure whatsoever at all from Julie Kueber. She was super helpful in every way possible, without missing any detail. I can't believe how quickly she was able to get everything complete for us. Would definitely recommend to others. Thanks Julia and Northway Ford Lincoln.
First time ever buying a new vehicle. I was truly impressed with Northway! Chad Murphy was so wonderful to work with and made the experience so easy and enjoyable. He definitely goes above and beyond. Stephanie Brown was also amazing! She was so thorough and helpful. Great experience from start to finish!
After dealing with an other car dealership for 15 years we decided to find a place closer to our new residence. We were referred by a relative to Northway Ford Dealership and were pleasantly surprised with Salesman Andrew.
We were treated with respect and professionalism. Andrew walked us through the sale and got us an excellent price for our new car. We were then introduced to Elise and with her expertise we were on our way to getting our new car. When we picked up the car Andrew explained every little thing about its features (which we really appreciated). It was an excellent experience.
WAY TO GO ANDREW AND ELISE!
Nothing But The BEST!!
After having dealt with Chad Murphy in the past for various vehicles, I once again called upon him for a new vehicle. His courteous and friendly manner made it such an easy task to feel confident about my decision, to remain with Ford. Chad goes above and beyond that of any Car Salesman, by making his customers feel comfortable and, not pressured in any way. Chad has always listened to our needs and has bent over backwards to ensure that we are leaving the Dealership, satisfied with exactly what we wanted...AND MORE! I'm so excited once again, driving off the lot with yet another Ford Vehicle, knowing the reliability of my ESCAPE will serve me well for the duration of time that I drive it. Thank you also to Elise Bradford (Business Manager) for her professionalism and yet beautifully, friendly manner who, made the 'finale', such a breeze. Thank you Northway Ford and most importantly...Thank you Chad Murphy! I will see you in a few years for yet, another FORD!
Last week after visiting many dealerships, I came into Northway Ford Lincoln looking for a new 2014 F-150. I was deeply impressed with how Chris did everything he could to truly understand my needs. He went above and beyond my expectations with finding me a brand new FX4 that met all my wishes. On top of all that he fought hard to get me a deal that fit within my budget. Chris was very easy to talk to and get along with! Excellent customer service!!
Overall the entire dealership showed great character with a professional manner.
Thanks a lot Chris for putting me in the truck of my dreams!!
Very Good Experience
Purchased a used 2013 Ford Edge in June 2014. John Bolt was great, no pressure, straight to the point and had all my concerns resolved at time of pick up. In regards to purchasing Lori Wilson was organized, quick and did not push the extras..
I really appreciated the straight-forward and honest approach at this dealership. So far the vehicle has been great, I look forward to continuing the relationship.
I am now a Loyal Northway Ford customer..Best service ever!
I love the fact, that I didn't even know what I wanted, when I entered the front door. Stacey Cooke helped me by outlining all the features that I basically needed, then spoke about the features I would like/love. We did some valuable test drives... then with Rob's help, we were able to "create" a vehicle that would not only be affordable, but my "all-time favourite". I love my 2014 Ford Focus! Elise was incredible taking care of the financial end of things... very "keep it simple". I also liked the way Stacey walked me through the technology end of things, with my vehicle.
He strives to go the extra mile. All in all, I would like to say thank you for making my vehicle purchase "the best ever".