I had an excellent experience in dealing with Benton Fry Ford. The salesperson was extremely helpful and knowledgeable. Will definitely recommend this dealership.
Great experience from start to finish. Great communication, trade value was bang on and staff were great to deal with. Chris and Aiden in management , Christina and Brad In sales and Cathy in finance. As a salesman myself it’s hard to be on the other side of the desk sometimes. Smooth and easy process. Thanks guys
If you are looking to buy a Ford you have to go see Russell & Sales Manager Aidan at this dealership as my experience was really good.
Brad & the rest of the sales team & finance were amazing. I bought my first brand new vehicle (2020 Ford Edge Titanium) The process from the first moment I walked in was easy and stress free. Thanks for the great experience I look forward to dealing with Benton Fry Ford again in the future. Keep up the great work everyone. Thanks again Scott
Christine was very helpful and informative to work with. We felt that she went above and beyond making sure we had everything we wanted in a vehicle and we would not hesitate in recommending her to our friends.
Benton Fry Ford has always been there for us. Top quality service and awesome staff!
great experience, Brad Ray went out of his way to accommodate during the pandemic
I recently had a problem with a lack of turbo from my Ford Escape. The problem turned out to be an electrical problem with the vehicle and took several days to diagnose and repair. While I was frustrated with the situation, I felt that the service department was very accommodating and provided excellent communication with regular status updates along the way. My service advisor was Pam. I'd highly recommend Benton Fry Ford Service.
Hi Ford, I'm having the worst experience with you guys. I call about a leak underneath my car on the drivers side. So I took it in for my appointment and you guys didnt do your job right that's for sure and plus the guy that was working on my car left a tool underneath my hood. That's dangerous. Charge me all of this stuff, mins the timming belt that needed to be fix that's fine and didnt do anything about the leak. "All they can say my car is fine and leaks are hard to find." No it's not, no car should be leaking and some leaks are easy to find. I took my car somewhere else and GUESS WHAT he finds the leak right of the bat, plus he even shows me it and I'm still puzzled on how ford the auto shop worker couldn't see the leak. My leak was coming from my transmission area, seals where broken.That means you never looked underneath my car. Like wow it amazing how company's can get away with this and I probably wont even get some of my money back. My car is fixed now because of this other company.
The Benton Fry team are great! They are real people looking to help you with what ever your car needs may be. Christina was so kind and helped us explore our options without bombarding us with phone calls and constant follow ups. She was patient and helped line up the perfect SUV for our family. Chris Fry was also great with helping finalize the sale and make sure we got all the best deals we could get! Once we got our vehicle they made sure to help us set up what we needed in our new car and welcomes us back anytime we needed extra help getting to know our car.
I would highly recommend this Ford dealership to anyone looking for honest and kind people! Buying a car is your second largest purchase and why not have someone there to help you make it a smooth ride!
I purchased my mustang from this dealership in 2005 and I’ve been coming back for regular servicing ever since.
I’ve been consistently pleased with everyone I’ve dealt with at Benton Fry Ford. I have the utmost confidence in the service department and that’s why I continue to bring my car here long after the warranty has expired and will continue to do so.
Only good things to say about these people. No negatives at all.
Great service and fair prices. The staff are exceptional.
Brought in my F-150 for some repairs and was very satisfied with the service I received.
Great service as always! From greeting me by name, to ensuring I understood everything, another great visit to Benton Fry Ford. Excellent precautions in this difficult time, and service with a smile.
Gary Leavitt met me after store hours to show me a Mustang which I ended up buying that night. I absolutely love my GT and the deal I got. Thanks again.
Fantastic experience buying a 2020 Ford Escape. Knowledgeable, friendly Staff. No pressure sales. Would recommend 100%
Staff thorough. Shuttle service Our salesman Steve, always acknowledges me when He sees me. Doesn't forget, a client.friendly staff.
Great experience buying my vehicle. Steve was very helpful, without ever being pushy or rushing a decision. Overall, the car shopping and buying experience was excellent.
I have known Benton for many years.
When I first started as a Ford Motor Company Representative, Benton took time to teach me about the Retail End of the business.
We became good friends.
I just purchased my second pre owned Vehicle from Fry Ford, a 2014 F150 and I was treated like I had purchased a new truck!
I travelled all the way from Quebec to deal at Fry Ford due to trust and the Customer Service I knew I would receive.
I wasn't disappointed!!!
Ruby is in a good home here in the Northern Forest!
Merci Benton & Sally for your Great Service!
Every time I am at FORD, Belleville, I am always greeted and everyone is friendly and helpful!
Russel Pembleton was the salesperson who helped with my used Edge purchase. Benton Fry Sales Ltd kept all of its promises and Russel was very thorough, pleasant and timely. I am very pleased with the vehicle and my first experience with this dealership. Bruno
We made a Saturday appointment with Russell Pembleton to look at a new Escape. We showed up on time, and he was ready for us. Russell wasn't pushy, and made a good impression. After liking the car, we calmly and politely worked out a deal we could all live with. The car was ready as promised: at the agreed upon day and time.
It was an entirely reasonable transaction. I recommend giving Russell and Benton Fry Ford a chance to earn your business.
I bought my new F-150 from Christina, she was helpful, courteous and enthusiastic. I also got a pretty good deal.
Great sales lady Cristina, my son in law and I purchased 2, F 150, she was kind and patient with us through the whole process. I would highly recommend this dealership
Sally was very pleasant and enthusiastic in selling me my car ..so patient and accommodating...best vehicle purchase experience ever ..thankyou Sally and Benton Fry Ford ..will recommend to my family and freinds and coworkers.
Great Ford dealer. The sales department was quick and knowledgeable. The service department has knowledgeable technicians and offers fast service.
It had been numerous years since going through the process of purchasing a vehicle and I found Benton Fry Ford to be the perfect fit for my needs. The rep who looked after me so well, Brad Ray, was nothing short of excellent! I am grateful to Brad, and Cathy in finance for making what could have been a very daunting experience a very positive one! I highly recommend checking out Benton Fry Ford for your next purchase.
Always get great service. Clara is great to deal with and always get a laugh out of her. Parts department is amazing.
I stopped in at Bentons and ended up speaking with Chris. Told him what I was looking for and he went out of his way and kept in touch every day. They didn't have the truck I was looking for but he found the one I wanted. Had it delivered quickly, I went in to look at and the deal was done. I couldn't be happier. So even if they don't have what your looking for on the lot they will work fast and hard to find it. If I could leave more than 5 star rating on here I would cause he deserves it! Thanks again Chris.
We stopped in just to look and in less than 2 hours we walked out new vehicle owners. Steven H was very friendly. He provided guidance on options and got us the best deal in town. On pick up day we were greeted at the door by a friend (Steven H). Our experience was truly a pleasure. Even our trip to 'the office' (CFO) was not painful. Thank you for your kindness, professional, customer focus approach.
Benton Fry Ford has always been helpful and ready to address any questions and concerns about my vehicle (Ford Escape).
Linda (Customer Service) and David (Service Manager) always go above and beyond.
Most recently, Benton Fry Ford did some work that cost me far less than a previous estimate given by another Ford dealership. Benton Fry Ford's attention to detail was a great cost savings measure that I appreciate very much. I'll be back. :-) ...of course.
All the staff are friendly and helpful. Special mention to our sales person Steve Herrington. He took time to explain all the features of my 2019 Ford F150 , answer questions and ensured the vehicle was ready on time.
I am very happy with my new Ford Escape. It is taking me time to learn all about is's great features . The videos that were sent to me are excellent. The whole experience of buying a car at Benton Fry Ford was excellent. The salesman Gary Leavitt was so helpful with answering all my questions and showing me what I needed to know. Even after I drove away, he is still there, sending emails to help me get a better understanding of the features. And at the dealership, everyone was so friendly and helpful. It was a great experience, and I would recommend Benton Fry Ford to anyone looking to buy a car. Thank You Benton Fry Ford, and especially Gary.
I recently purchased a brand-new Ford-150. The staff were very kind and i was looked after by the staff. Im quite satisfied with my purchase and for choosing Benton Fry Ford. I would very much recommend for anyone to visit the store in person.
A dealership that is always willing to go out of their way to treat the customer right.
Not only did I get a deal on a new vehicle that could not be beaten by my regular dealership of 7y but also any other dealerships in a 200m radius.
The service does not stop after you purchase your vehicle but continues when you have any question or problem figuring something out or decide to make new modifications to your vehicle.
The service department also goes out of their way to make sure you are informed of any updates or recalls on your vehicle as well as ensuring you are happy with your service and making suggestions to improve your driving experience or vehicles appearance when it comes to modifications etc.
My only regret is that I have to wait so long to buy my next vehicle from this location.
A dealership that is always willing to go out of their way to treat the customer right.
Not only did I get a deal on a new vehicle that could not be beaten by my regular dealership of 7y but also any other dealerships in a 200m radius.
The service does not stop after you purchase your vehicle but continues when you have any question or problem figuring something out or decide to make new modifications to your vehicle.
The service department also goes out of their way to make sure you are informed of any updates or recalls on your vehicle as well as ensuring you are happy with your service and making suggestions to improve your driving experience or vehicles appearance when it comes to modifications etc.
My only regret is that I have to wait so long to buy my next vehicle from this location.
I had a very good experience at Your dealership.
Sale people are very friendly and do not pressure You.
They give You all Your options.
Would recommend Your dealership to friends.
PS
Salesman came out to MY truck and set up My phone and went over everything.
Great Job.
My perspective is from that of a potential buyer and a 1 time parts purchase.
I needed a belt for an Explorer. The ponited me to the china auto parts dealer. Not the quality of part I was looking for.
Considering a vehicle. Sales staff answered questions. They know things about the models and options and arranged a test drive. In the end, we decided to wait. No pressure from sales staff. Very helpful followup calls.
A Terrific experience purchasing our 2019 Ford Escape! Super nice to deal with the Salesperson Brad Ray that is so knowledgeable and took the time to explain everything to us! A True family business! Benton was also there to give advice in a friendly manner and make us feel welcome!We are extremely Happy with the event and the car!
Robert and Leslie Bourdeau
Great service again as usual. I was late for my appointment and phoned. No problem see you when you get here. Checked to see if I needed maintenance ( not yet). Got coffee, sat, read up to date magazines, talked to other customers then Linda came & said my car was ready. Paid for tire storage got my keys car and went shopping!!!
I was shopping for a decent 'used' SUV. When I dropped in at Fry Ford and saw what I could buy a 'new' Escape for, I knew I had to have it!
Salesman Steve was great. Not pushy, friendly and very helpful! I am sure that when I return for any service, I won't be disappointed.
Would recommend visiting Fry Ford!
I am a repeat customer at Benton Fry Ford. They treat me with respect and do everything in their power to make a deal work. Russell in Sales is super friendly and honest. I have been to other dealers in town and Benton is hands down the best.Laid back environment and friendly staff make it easy to make a decision on a vehicle.
Great place to buy a new vehicle. Just bought a new truck for myself and a new car for my wife. Great deal and they gave more than I had left owning on my 2015 GMC. People are friendly and not pushy. I'd recommend Fry Ford to anyone.
3rd vehicle purchased here. 5 star service and sales. Dealt with Ben Ferguson all 3 times. Highly recommend.
Very pleased with my salesman Steve Herrington for his patience in explaining all paperwork again & again in a very professional manner. He went way beyond when showing every detail of the Ford Focus which I am very thankful for. This was a great experience from start to finish with Steve. Thanks so much!!
Great place for free mustard...how ever you can see the grease of sales mans all over the place
I have been buying cars and trucks from Benton Fry Ford for years now... they are very welcoming and not pushy they take the time to inform you about all the features and specs of the vehicles I have been a loyal customer for years. I started out going there when I bought, 2008 impala, 2007 freestyle, then I started buy new vehicles from them 2013 f150, 2015 fusion, 2015 f150 (special order), and 2016 f150 (special order).. they support you during and most importantly after your purchase.
would highly recommend their sales and service team.
Bought a 2013 Fiesta. Great car. Steve helped us find the car we needed, with the gas mileage we had to have. Amanda pushed the loan through in record time for my wife to start work two days later.
Service centre is quick, and the work they donis excellent. Love my car, love Beton. Great company.
So, somone asked me for the reason of 1 star. Here it is!
I bought used 2013 chrysler with 36k clicks. Expect it to be in good condition as its under warranty but there are certain things with are dealer resposibilty e.g satey. I am located at the other end of toronto. They don't have a shuttle to pick you up for a 1 km distance..
We agreed on the price and they were suppose to repair a small dent. After the price finalising, they didnt want to repair the dent, then I figured out there were few accessoried missing. They didnt want to pick up the cost. I ignored it. The price was not bad but the quality is hightly challanged.The car was not even properly shampooed from inside.
It was snowing the day I picked up the car, after few days I noticed theres barely any tire tread, eventhough I asked them earlier on the phone. The rotors and brakes are not good needs a repair/replace. When I taked to them they started giving excuses, you signed these papers, etc, etc. We can't take a gaurantee now.
So, now I am thinking of pay myself, get saftey done, get the brakes fixed and charge them for all what needs to be done.
I thought its a Ford dealership, it should have certain standard but customer service and quality is very poor. Make sure you guys double check before you pick up the car.
Always enjoyed the service. Very professional and thorough.