I went in on Wednesday to inquire about 2 vehicles that were on the website.
Very impressed with the extent of protection offered and measures in place during Covid 19.
The "salesman" informed me the vehicles were not on site, so he took my information and said he would find out about them and text me.
It's now Saturday and I'm still waiting for the text. I'm assuming if you're advertising vehicles for sale, a few clicks of a mouse, or a phone call can get you the information you need to share with customers. Apparently it's more complicated than that.
Brought my truck in cause it sounded like a deisel, and it's a Ford F-150 EcoBoost. I love my truck and wuz supper excited to hear it's getting a new motor and transmission. But having it for about five days the engine light came on and oil pressure dropped and had no power. So it's back here again, hopefully they can fix their problem!!!
Have a window regulator failure for 2 weeks, at first made an appointment via website, they replied next day, that it's not available, asked for my VIN and dissapeared. Called a service dept. few days later. Made an appointment for today, and arranged vehicle to be picked up by them. Nobody showed up today, tried to call them, kept me on hold for 35min. hanged up after.Went to local repair shop, paid the guys 40$ to stick a peace of wood under the window to keep it closed at least.
They were helpful the first time around when I leased my truck. Fast forward to when my lease was up... did not get quick responses from the sales team. Took 2 weeks and multiple requests to my sales guy to get a trade in value and buyout amount on my truck. I ended up taking my business elsewhere to find a new vehicle. I needed lease buyout info for the new dealership and no one wanted to give it to me. Was directed in circles by reception for 2 days. I was directed to 2 different finance managers who I left voicemails with but never heard back from. Was told to be patient from the lady at reception when I called back in after receiving no response. I was on a timeline trying to buy a new truck before it got got sold to someone else. They also directed me to talk to my lease finance company who I called and was told they couldn’t help me and I needed to deal with the dealership directly. Was then told by reception to talk to the sales guy I bought the truck with, who didn't call me. On the Saturday morning when I was heading to the other dealership to purchase my vehicle I tried calling one last time to get answers. No one answered in sales/reception. I got through to someone in parts and service who told me I should just email the owner to get a quicker answer. This finally got me in contact with the leasing manager who told me the final buyout amount on my truck and said I would get a hard copy the following Monday. Followed up Monday morning, no response from him. Then Monday afternoon, still nothing. Eventually he got back to the other dealership I was working with to purchase my new truck and he was not very quick with getting them answers either. I will not be recommending Barrie ford to anyone. I’m not one to leave a negative review but this was seriously a terrible experience and left me very frustrated.
We had a great experience with Barrie Ford. We just purchased a new Ford F-150 truck. It was a different way of buying due to the COVID virus. Our sales rep Greg Brooks was fantastic and walked us through the process. It worked great and the purchase went smoothly. I highly recommend Barrie Ford. Great job guys!
Great service. My wife and I were very nervous about the process of buying a car but they helped every step of the way and made us feel as safe with he purchase as possible. Would highly recommend
Highly recommended Barrie Ford. Bought 2 F150's in 2 years. Service department is busy and incredibly organized. Had a warranty repair and all involved went out of their way to make sure the issue was dealt with and fixed quickly. Greg our sales guy is very professional, knowledgeable and not pushy. Will be back for our next truck.
I had brought my truck in for a quick lube and took the opportunity to ask a service representative (Kim Wakefield) a question about my wiper. She was extremely accommodating and helpful in getting a technician to have a quick look and diagnose the problem. She then arranged for my truck to be serviced while I was there and schedule further repairs that were discovered. My visit was very pleasant and a positive experience. It was very refreshing to be treated in the same way I would treat someone
Thank you Kim and Barrie Ford
My truck purchase at Barrie Ford was the BEST experience at a new car dealership that I ever had. Both Eric and Rob worked extremely hard to get me into the vehicle that best suited my needs and at the price point that fit my budget. If your in the market for a new vehicle I highly recommend you purchase it at Barrie Ford!!! Thanks again Rob and Eric for an enjoyable experience in the purchase of my new truck.
As usual another GREAT experience at Barrie Ford.
Went in to purchase a new vehicle (with Max) and he made the process quick and easy as he has done in the past for me. I picked up my new vehicle less than 24 hours after going in to discuss what I wanted. He went above and beyond for me to make sure I was 100% happy before leaving the dealership. Brian in the finance dept was great as well! No complaints with Barrie Ford and will continue to get any future vehicles here. Also have passed on great reviews to people I know looking for a vehicle.
I went in to book an appointment for my vehicle regarding an electronic warranty issue. I waited 10 minutes to talk to a service representative. She told me that they were booking into the following week but still gave me a card and to call the afternoon service representative. He was pleasant and more than happy to help me and booked an appointment for me next week as per information from the lady that I spoke to face to face. Not impressed with that! I took the time to go and walk in only to be told to call the afternoon guy to book an appointment! Don't bother going in! Just call after 6. They will take care of you much better than the day staff!!!
Very pleased with Barrie Fords sales team, they really went above and beyond to get me into the vehicle i needed. They made themselves available any time and did whatever was in their power to help me find the perfect truck for me.
Will definitely be going back no matter what city i live in. Worth the travel.
It was very smooth! It was very organized and there was no time wasted. The staff was very helpful! Every one was very friendly, they communicated and understood what we were saying. The wait was not long and it was in a pleasant area. I drove from Aurora to Barrie Ford because they are the best and the most accommodating.
Great! Experience.
Thank-you
Barrie Ford stepped up without hesitation in just 2 short weeks after my daughter called them by installing a replacement front passenger airbag in her 2010 Ford Fusion Hybrid. This was exceptional customer care on Barrie Ford's part. Let me explain. My daughter had been in the Twin Hills Ford dealership (Richmond Hill Ontario) cue for this recall to be performed for the past 8 months. She called them numerous times and even Ford Canada twice all to no avail. That is why Barrie Ford are so fine. They cared.
Our experience at Barrie Ford was exceptional. We were greeted by friendly employees. We were served in a timely, efficient and most professional manner. We had breakfast while we waited which was such a pleasant surprise and very delicious and affordable. The mechanics explained everything personally and went above and beyond to satisfy any issues we were facing. We also met a wonder salesman who was so helpful with thought of purchasing a new vehicle in the New Year and we are considering ordering our next Ford vehicle from Barrie Ford.
I can't say enough good things. We are so very pleased with every aspect of our visit. Thank you!!
What a great experience we had buying our family vehicle from Barrie Ford. I have been to a few dealerships in the past 10 years buying and selling vehicles. Greg Brooks was nothing but respectful and easy to get along with. He got straight to work trying to help our family get in the vehicle that was perfect for us. I have never had such an good experience with a sales person as I did with Greg. Thank you Greg and the rest of the team at Barrie Ford.
While the service advisor Kim was great I was truly disappointed with having to wait over 2 hours for an oil change and tire rotation and I did voice this opinion. This was my first service visit since purchasing my new vehicle. As I am from out of town I booked a specific appointment which made it more frustrating - May consider future vehicle service at another dealer.
Feel free to call me to discuss
Bought a used Ford Escape from another dealer and we chose to go to Barrie Ford for a service. What a amazing experience. The lady who checked us in was great. The service adviser called and kept me informed of what was going on. There technician found another issue that wasn't related to the original service and they called to let me know that it was covered by warranty and asked to keep the vehicle for a extra hour to repair it. They went above and beyond what I was expecting. We will be using their service dept. from here on in.
Thanks!!
I want to update my review as I had wonderful service from the car dealer almost 5 years ago when I first bought my car. However the service department is atrocious. I have had my car in multiple times, booking early morning appointment so I can accommodate my day without my vehicle. Barrie Ford fails in taking the vehicle in around the appointment time and at least 5 hours later my vehicle is in the same spot it was left. I understand things can get busy, but there is no communication or attempt to even try to make an effort.
Furthermore, on my most recent service appointment I ask the advisor to have the technician fully go over my car as my warranty was almost at an end and the winter months were about to hit. I got a call saying that 3mm on my breaks were not enough to have them changed, even as I complain that I am having issues coming to a stop. Safety is not Barrie Ford's concern, and that's not only my safety, but the safety of other drivers and the 3 small children in car seats in the back of my car. I have now taken my car to a different dealership, however because Barrie Ford refused to give my car the proper service I am now going to be out an extra $2000 to fix an oil leak that has previously been fixed by Barrie Ford and should have been detected and fixed again under warranty.
Barrie Ford is definitely not into it for the customer or to make it better for me as a single mom with a car full of small children. Safety is NOT their priority. All of this could have been dealt with if they had of gone over my car as requested, even if there was a small $80 dollar fee. But, that should have been done at Barrie Ford for a cost of $80, Barrie Ford was not interested in doing the right thing.
I will not bring my car back nor buy another from this dealership., I will purchase from a dealership that cares about their customers.
And, while at the other dealership and talking about past experience. There were 2 other families that had the same issues with Barrie Ford. I am thinking with this type of issues happening to many other people the life of Barrie Ford is NOT looking good.
My experience at Barrie Ford was great. Both times. Mike H. Was the first salesman I had back in 2017. He was more than 5 stars. I knew I had to have him again when I came in to upgrade to a new truck. He is down to earth, easy going, reliable and knowledgeable. He even let me daughter help with the negotiation of pricing! Thanks for helping me get a new “dirty girl”! (He will understand!)
I had a 4 p.m. appointment to put on my winter tires, I arrived at 3:20 p.m. and it took till 4 p.m. to finally get by and finalize things with the service advisor. In fact it took over a 1/2 hour just to get my car inside.
The service advisor told me that even though I had a 4 p.m. appointment it would take 2 hours to get my tires on and have a oil change, as there were many cars ahead of me, that did not seem to have an appointment time.
While my car was outside waiting to come in, I could have had my oil changed at the quick oil change service, but that did not happen. So in at 3:20 p.m. and out at 6:00 p.m. All is well with the tires.
I was early for my appointment and there was no problem with that. Made me happy. I asked how long the car would be needed was given a time. To my surprise the car was ready early then quoted. My experience with the service was top notch. All my questions were answered
Although I am so disappointed with my ford focus and trusted the dealership on the purchase of this car, my visit the other day with Shannon and Scott were great. Exceptional customer service and they both worked hard at trying to accommodate me and my again ford focus clutch issue. I was also very happy to hear that the warranty for the clutch issue was extended to 7 years or 160,000km. I would would give a 10 out of 10 for both Scott and Shannon's service.
I think the staff there is great except for the receptionist, there are a few there that are amazing I might add. I wish your employees gave their names on the phone when they answer so you could actually call back and complain to management about how they speak to customers!! My experience with the same receptionist on multiple occasions was horrible!!! I have phoned in and had no problem with the other receptionists but this one...Holy hannah she is a piece of work. You might want to do mock phone calls so you can see the way they speak to people!! Your sales and service department never had any issue!! Great people!! Again reception the for front of the business!! The greeter!! Very very very poor choices on your part makes me wonder if she is related to someone high up in the company because really I don't know how she has kept her job!
Very friendly. Nice people and not on your face trying to sell you something. They actually listen to what you want before they recommend anything else.
Barrie Ford is the Number 1 place to buy a vehicle new or used! My dad bought his brand new F150 a couple years back from Jeff. He had such a great experience I also bought my used 2015 Ford Escape from the exact same dealer. Jeff was phenomenal in finding me the perfect vehicle to fit my lifestyle and budget. From finding the escape to signing the paperwork and walking out the door was so simple. I've been to dealerships where you don't really get any info as to what you're paying for and before you know it the price has skyrocketed.. but Jeff walked me through everything and made sure I completely understood all my terms and conditions and I must say I couldn't be happier! Thank you so much for your above par customer service! Anyone I know in need of a vehicle I will definitely send your way!
Left Brampton Colony Ford dealership- worst customer service experience and will be doing all my services, purchases and warranty issues at this dealership. Great customer service. Thank you for looking after me! Was there yesterday and was impressed how well you looked after me and my 2019 Mustang
This has been the best experience I’ve ever had buying a vehicle. Max is absolutely amazing and I would give him more the. 5 stars if it was possible!!
I had an excellent experience with Barrie Ford. Max was the sales agent who helped me select and purchase my new vehicle. I did not know much about cars going in but I felt that Max and the Barrie Ford team were honest, passionate and listened to what I wanted and used their experience to find me the perfect fit. I loved that they weren’t focused on “up selling”. Max wanted me to find the perfect vehicle and was focused on my customer satisfaction. If you are looking for a new car, whether you are a car buff or not, the team at Barrie Ford is great. Ask for Max, he will make the process easier and is pretty funny too.
The staff at Barrie Ford were great to deal with. The service department is amazing and they actually care about our vehicles and time. Thanks again Brad Wright. WRIGHTS PLUMBING.
We always have a great experience at Barrie Ford. Last time i was in, I dealt with Kim Wakefield. I had a few concerns and she addressed them all, she was fantastic. Everyone is friendly and they go out of their way to make you feel taken care of. Love this place!
The entire experience with Barrie Ford was amazing. From applying online to talking with Trish and finally meeting with Graham to select my truck, as well as Rob in financing.
From start to finish it was great! They dont hound or push you into anything, they work with you and what you want.
Anyone looking for a new vehicle I would absolutely recommend Barrie Ford!
Excellent experience with Dominic and his team with the purchase of our 2019 Escape. Very comprehensive, professional service and attentive to our needs. I would give 6 stars if it was an option. Thanks Dominic and your Team.
I dealt with Graham Haddy and the experience was A+!!! He helped me along the way and answered every question I had professionally!! I would recommend Graham to anyone looking to purchase or lease a brand new Ford! Thanks again Graham!
My experience at this dealership was truly spectacular. Arsalan new exactly the type of vehicle to suit my needs and budget and made sure everything went smoothly during my time spent getting my new car. Very happy with my new Fusion and would definitely refer my friends and family to them for their next vehicle
Just purchased my first brand new car and had an absolutely amazing experience! Mike Shanahan from sales was amazing and made this experience so easy and comfortable and helped me find my perfect car! Robert Stanley from financing was also amazing and made this experience great! Thank you Mike and Rob for helping me to find and purchase the perfect car!
The staff here are wonderful, prices are pretty average for a dealership. My favourite service advisor is Tammy, she's friendly and pretty funny. I do find that the time it takes to actually check my car in for service is pretty long. I usually drop off in the morning on my way to work, have to wait 15 min or so in line in my car before it gets taken inside.. from there you then have to get out of your car and wait in another line to speak with a service advisor. This process usually takes about 30 minutes, sometimes longer. I'm sure if you went at a different time of day then the wait time would be significantly less. However, I do like them sand have been bringing my car there for 3 years now.
Always great service from both sales and service. I recommend Barrie Ford to all of my friends and family. For a big dealership, they always seem to focus on customer service as their top priority!
Dave in service assisted me with a recall service on my vehicle. He was great to deal with and I had a smooth transaction. Always like coming to Barrie Ford. Service is too notch. Go see Dave, he's got a fantastic personality and got me up and running in no time. Thanks again!
Second time to deal with Barrie Ford , same great sales service like last time. Greg Brooks ( same salesman served us 10 years ago ) taking good care of us , what a great guy ! We are living in Pickering and don't mind to drive extra extra kms for such amazing and friendly people. Service department is another great one to mention .So impress ..... taking care the scratches and allow us to have a rental during repair with no charge. Great products and good place to shop , highly recommend !
Barrie Ford is our go to Dealership. Ryan Brown is by far the best honest sale rep in the industry. He ensures you are getting the vehicle you want. This is our 3rd Ford Edge from Ryan! We love the Edge and we trust Ryan and Barrie Ford.
If your in the market for a new vehicle check in with Mike Huismans.
My experience with Mike was fantastic! great communication throughout the process, did everything he said he would and went above and beyond to make the deal happen.
I appreciated the honesty/no nonsense sales Mike, something that’s not come by to often in your line of work.
Defiantly worth the 2hr drive!
Thanks again
Mike
Thank you Ryan Brown at Barrie Ford!! I just want to say that the experience was amazing you really went above and beyond for us and that's something that we will not forget. Our new truck is amazing! Our entire family is very grateful and we appreciate the work that you, your manager and dealership did so that we could could get this amazing machine home. Can't say enough about how amazing the sales service was and a super fast delivery! Ryan went out of his way to help out and surprise our boys with the pick up and completely made our day! We are all still smiling ear to ear! Thanks again!!
Went there today, looking for a garage to take over with maintenance of my GT. Explained that to receptionist and she asked if I want to talk to a salesman. I felt confused and asked if there is a garage. Then she wasn’t sure and I wasn’t sure either. I think I found a garage, but people who worked there were just walking around me - out of three or four people who passed me none said “hi”. Then some guy asked “are you picking up” and I explained to him that I was shopping for a garage, while walking away. If there is no customer service - what kind of service would I expect for my car? (It is that Red GT on the picture)
Love Barrie ford.always treated like family. Best sales guy in there is Greg Brooks hands down. He is such a great down to earth guy. Greg always treats us like he would want to be treated. Love that guy!! Great jog Greg!!
My wife and I have purchased several vehicles from Barrie Ford over the past 10 years , and have had no problems with any of them. Dominic Lazzaro has been our sales rep since day one, and he and his team have gone out of their way to help and satisfy us at every opportunity. I highly recommend Barrie Ford and Dominic. Keep up the good work guys!
I recently purchased 2 F150 Sport 4x4s and over the years I have purchased a number of vehicles from Barrie Ford. And the reason I have kept coming back over the years is that from the initial purchase to the follow ups and the fantastic service I always receive.
When you purchase a vehicle from Barrie Ford you also get the full support of there complete team. Any issue I've ever come across was dealt with in a timely fashion and to my complete satisfaction.
You can rest assured I will be back.
Bought our Fusion at a different dealership - but much to our surprise and delight, were welcomed warmly each and every time we brought it in for routine service. Even decided to purchase our winter tire package there and got a great deal!! Recently, I decided to replace my work vehicle and so decided it was only fair to deal with our local Ford Dealer. Glad I did!! Once again a warm welcome PLUS they found the exact car I was hoping for. Hats off to a great team - Sales Rob E., F&I Shelly M.. and every single person in the service department from the advisors to the techs. Can't forget parts & accessories either. ALWAYS helpful.
If you are looking for a place to call "my car dealer" - look no further than Barrie Ford. They are truly good at what they do.
Had Excellent Sales Experience - I have been to other dealerships looking for a new vehicle, and finally a place where they listen to what you want and showed me the options that met my requirements for me and my Family. Thank you. and to the person that was offered 1500 for a vehicle that was 8000 in black book - Really must have been a nice trade in... Mine was really close when shopping at 3 different dealerships - all were within 300 - 500 dollars.
I will be servicing my vehicle here and will let you know how that goes, as most people here seem to be complaining. Thought I would share a good story, as I was really happy dealing here.
Excellent.